Proposed schedule of Consult21 working groups Customer Experience activities March May 09 issue 2 Key change since previous issue Working group Expert group task by cfr19480

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									Proposed schedule of Consult21 working groups & Customer Experience activities - March - May 09, issue 2
Key = change since previous issue

     Working group                    Expert group/task                March 2009                                            April 2009                                      May 2009
     Portfolio working group                                           No meeting (was TBC)                                  22nd April - 10am - the Rayleigh Suite,         TBC
                                                                                                                             The Strand palace Hotel, 372 The
                                                                                                                             Strand, London, WC2R 0JJ (was TBC)

                                      Broadband FTTC update 5th March - 10.00am - 4.30pm, room 121F, Faraday
                                      & review              Building, Knightrider St, London, EC4V 5BT (was
                                                            start time 1.30pm)
                                      Broadband - WCC       4th March - 10.30 - 2.30 - 121F, Faraday Building,
                                      Workshop - Review of  Knightrider St, London, EC4V 5BT
                                      PTA Options

                                      TDM Experts                      25th March, 2pm - via audio 0870 241 2993 (pin
                                                                       501069#)


                                      NGN CC Contracts                 31st March - 2pm via livemeeting - details to
                                      Experts                          follow


                                      Broadband Content                20th March - 10am - 12.30pm - Dexter House, 2
                                      Services - Canvas                Royal Mint Court, Tower Hill, London, EC3N 4QN
                                      briefing

     IMWG                                                     19th March - 10am - Kingsway Hall Hotel, 66 Great 16th April - 10am - 4pm - Dexter House, 21st May - 10am - 4pm -
                                                              Queen St, London, WC2B 5BX                        Royal Mint Court, London, EC3N 4QN      MWB Business Exchange,
                                                                                                                                                        60 Cannon St, London,
                                                                                                                                                        EC4N 6JP
                                      IMWG Pathfinder experts see also regular learning call on 12th March -    7th April - 10am - Dexter House, Royal
                                      - review                extended for review 10 - 12                       Mint Court, London, EC3N 4QN


                                      IMWG Pathfinder          every Tuesday 09.30am - 10am - 0800 032 1608                  every Tuesday 09.30am - 10am - 0800        every Tuesday 09.30am -
                                      progress audio - POTS ** (pin 504919#) ** call will not go ahead if on same            032 1608 (pin 504919#) ** call will not go 10am - 0800 032 1608 (pin
                                      regular call **          day as IMWG*                                                  ahead if on same day as IMWG*              504919#) ** call will not go
                                                                                                                                                                        ahead if on same day as
                                                                                                                                                                        IMWG*

                                      IMWG Pathfinder                  every Thursday - 10am - 10.30am 0800169 3505          every Thursday - 10am - 10.30am           every Thursday - 10am -
                                      learning review audio **         (pin 27676605#) ** call will not go ahead if on       0800169 3505 (pin 27676605#) ** call will 10.30am 0800169 3505 (pin
                                      regular call **                  same day as IMWG*                                     not go ahead if on same day as IMWG* 27676605#) ** call will not
                                                                       Call extended on 12th March - Pathfinder review                                                 go ahead if on same day as
                                                                       10am - 12                                                                                       IMWG*




                                      IMWG Pathfinder experts                                                                21st April - 10am - 4.30pm - the
                                      - ISDN testing workshop                                                                Grenville Suite, The Strand palace
                                                                                                                             Hotel, 372, The Strand, London, WC2R
                                                                                                                             0JJ - am - testing, pm migration
                                                                                                                             methodology(was venue TBC)

                                      IMWG - E&C Forum                                                                       15th April - 10.30am -3pm, room 121F,
                                                                                                                             Faraday Building, Knightrider St,
                                                                                                                             London, EC4V 5BT


     Communications                                                    CANCELLED - 6th March - 10.30 - 11.30am via           3rd April - 10.30 - 11.30am via audio           1st May - 10.30 - 11.30am
                                                                       audio only - 0800 032 1608 [pin 153048#]              only - 0800 032 1608 [pin 153048#]              via audio only - 0800 032
                                                                                                                                                                             1608 [pin 153048#]


     MSA Contracts                                                     Weekly update call - 4th March - 11.30am - 12.30 - CANCELLED - MSA MSIL Contracts -          TBC
                                                                       via audio 0870 241 2990 / 08000 321 607, PIN: 0848 23rd April - 1pm - 4.30pm, 121F, Faraday
                                                                       6977#.                                             Building, Knightrider St, London, EC4V
                                                                                                                          5BT
                                                                       9th March - 10.30am - 3pm - 121F, Faraday
                                                                       Building, Knightrider St, London, EC4V 5BT         MSA MSIL Contracts - 30th April - 10.30 -
                                                                                                                          3.30pm, 121F, Faraday Building,
                                                                       MSA MSIL Contracts - 11th March - 2pm - 3.30pm Knightrider St, London, EC4V 5BT
                                                                       via audio - 0870 241 2993/ 0800 032 1608 pin
                                                                       501069#

                                                                       MSA MSIL Contracts - 30th March - 10.30am -
                                                                       3.30pm - 121F, Faraday Building, Knightrider St,
                                                                       London, EC4V 5BT

     Systems &                                                         BT Wholesale's Billing improvement programme -
     processes/NICC B2B                                                24th March - 10.30am - 1pm - 121F, Faraday
                                                                       Building, Knightrider St, London, EC4V 5BT & via
                                                                       livemeeting

     Knowledge sharing                                                 2nd March - CE Improvement project proposals -        9th April - Customer experience -
     webcalls - Consult21 &                                            progress update and next steps - 10am - 11am          Broadband improvement projects 11am -
     21C CE                                                                                                                  12.00 - details to follow via separate invite
     registration is via                                               11th March - Customer experience - Broadband
     helen.nurse@bt.com                                                process re-engineering - 11am - 12.00                 28th April - Quarterly 21CN update webcall -
                                                                                                                             1pm - 2pm - details to follow via separate
                                                                       26th March - Customer experience - Vantage            invite
                                                                       Project (repair of Private Circuits) - 11am - 12.00
                                                                                                                             28th April - Customer experience -
                                                                                                                             Diagnostics - Broadband - 3pm - 4pm -
                                                                                                                             details to follow via separate invite

     Issued by: Consult21 Industry consultation
     Date: 17th March 2009
     Author: Helen Nurse
     Title: Proposed schedule of Consult21 working groups & Customer Experience activities - March - May 2009, issue 2

								
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