Jd Retail Operations Manager - DOC by cak21571


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									 key position information
 Job Title                                           Position Reports To
 Neighbourhood Marketing Manager                     National Retail Manager
 Incumbent                                           Location
 Click here to enter text.                           Burwood
 Division                                            Job Description                            FTE
 Engagement                                              New               Updated              1
                                                     Double Click on box and select ‘checked’
 Team                                                Effective Date                             Date Updated
 State Operations Group                              Click here to enter a date.                Click here to enter a date.

 primary purpose of Job
Why does the job exist? This statement should encapsulate the overall significance of the job from WVA’s point of view.

 This job exists to implement the Engagement Strategy through the Neighbourhood Marketing channel within
 the State Operations Group. The role is directly responsible for relationship management of the provider and to
 grow Australia wide engagement and acquistion of WVA products via the Neighbourhood Marketing and Open
 spaces arenas.

 Direct Reports                           Financial Authority – Budget                     Financial Authority
 Click here to enter text                 Estimated $2 million                             Click here to enter text.

 key result area            key performance indicator                                                            weighting
 (KRA)                      (KPI)                                                                                  (%)
 World Vision core          Acts consistently in accordance with WVA values, challenge practices                 Not Applicable
 values                     inconsistent with these values and uses values as a basis managing
                            relationships and decision making.
 Communication and           - Create a communication structure external to WVA                                  50%
 Team work                   - Work with internal stakeholders to ensure service providers needs
                                are met
                             - Manage meetings/teleconferences to ensure service provider is
                                kept up to date with current WVA requirements
                             - Build a sense of team with service provider
 Strategic Awareness         - Managing the delivery of the strategy within budget and expected                  20%
                             - Identify opportunities for growth in market and implement
                                strategies to assist in meeting KPI’s.
 Strategic Initiatives       - Analyse data, research and results to assist in formulation of                    20%
                             - Supporting the implementation of initiatives to ensure
                                benefits/cost reduction savings are realised
                             - Identifying issues and potential risks and formulate solutions to
                                combat the issues.

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 key result area              key performance indicator                                                                           weighting
 (KRA)                        (KPI)                                                                                                 (%)
 Campaign                       - Coordinate a nationally consistent approach with service provider                              10%
 Management                       to ensure WVA brand is represented to ensure ‘best practice’
                                  across all states and activities
                                - Contribute to segment strategy and provide market analysis
                                - Coordinate activity plan for the segment

 Click here to enter          Click here to enter text.                                                                          Click here to
 text.                                                                                                                           enter text.

    To add additional KRA’s, place put your cursor in the far bottom right hand cell in the above table and press the ‘Tab’button on your keyboard

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 functional                key performance Indicators                                                        weighting
 Functional KRA’s are standard in all JD’s and provide for KPI’s which are consistent across all jobs within WVA.
 OH&S                        - Maintain a safe work environment by managing all safety issues                Click here to
                               associated with business activities to the highest standards; and             enter text.
                             - Ensure you and your direct reports comply with WVA OH&S
                               policies and procedures.
 People                      - Create an environment that motivates and engages our staff to                 Click here to
                               perform at their best;                                                        enter text.
                             - Ensure you and your direct reports actively participate in LINK and
                               fulfil all its requirements in line with prescribed timelines; and
                             - Ensure you and your direct reports participate in the WVA
                               Induction process and probationary reviews are completed within
                               prescribed timelines.
 Risk & Governance           - Ensure you and your direct reports operate in line with WVA                   Click here to
                               policies and procedures;                                                      enter text.
                             - Undertake responsible risk identification and management in
                               relation to conduct of all business activities; and
                             - Actively participate in risk reviews and scheduled audits.

 key relationships
 Internal                  SSG
                           Head of SOG
                           National Retail Manager
 External                  Service Provider

 Committee/Groups          COP – Channels

 organisation context
 Attach a current organisation structure which includes: manager, manager’s manager, peers, direct reports and this role
 accessible via the Hub).

 Sign Off
 Manager Name                                                    Employee Name
 Click here to enter text.                                       Click here to enter text.
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 Manager Signature                                         Employee Signature

                                To be completed for recruitment purposes only

 Demonstrated commitment to World Vision values and philosophy, and capacity to engage with the broader community in
 living these values:
 We are Christian          Willingness to be open about their faith / discuss their spiritual life and respect
                           others’ beliefs. e.g. participate in corporate spiritual life in an enthusiastic manner
                           and show respect for others’ opinions and religious beliefs
 We are committed to       Demonstrate community involvement and interest in issues of justice
 the poor
 We value people           Be able to demonstrate good interpersonal skills and accept diversity in the
 We are stewards           Understands issues regarding conserving resources, i.e. financial, physical and can
                           improve efficiencies in work practices
 We are partners           Is able to influence decision making in their area of concern
 We are responsive         Responsive to customer expectations in a timely and appropriate manner. Can make
                           decisions under pressure

 Qualifications /           Essential
 Memberships                Click here to enter text.
                            Click here to enter text.
 Knowledge                  WVA systems
                            WVA products
                            Door to Door Marketing
 Experience                 Essential
                            Relationship Management
                            Budget Management
                            Click here to enter text.

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 capability profile
 Please select 6-8 capabilities essential to the successful performance of the incumbent in the position. Please note – you
 will find details of these capabilities, together with behavioural anchors and sample descriptors on the Hub – WVA
 Capability Framework.
 Dimensions 1: Self Awareness
     Continuous Personal Learning              Personal Impact                           Understanding Others
     Self Confidence                           Integrity                                 Resilience

 Dimension 2: Accountability
     Strategic Leadership                      Strategic Influence                       Implementing Strategy
     Self Management                           Analytical Thinking                       Decision Making
     Planning & Organising                     Prioritising                              Stewardship
     Organisational Awareness                  Industry Awareness                        External Environment Factors
     Compliance Awareness                      Technical Expertise                       Business Communication
     Meeting Management

 Dimension 3: Performance Leadership
     Spiritual Leadership                      Managing & Leading Others                 Developing Others
     Driving Culture                           Leading Teams                             Interpersonal Communication
     Conflict Resolution                       Negotiation                               Influencing
     Managerial Courage                        Talent & Succession Management

 Dimension 4: Innovation & Change
     Innovation & Creativity                   Continuous Improvement                    Change Leadership
     Challenging & Questioning                 Risk Taking                               Organisational Learning

 Dimension 5: Collaboration
     Teamwork                                  Stakeholder Management                    Managing Diversity
     Systems Thinking                          Information Sharing                       Political Savvy

 Click here to enter text.

 sign off
 Manager Name                                                   Recruitment Advisor
 Click here to enter text.                                      Click here to enter text.
 Manager Signature                                              Employee Signature

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