OFFICE OF THE PUBLIC PROTECTOR _OPP_ THREE-YEAR STRATEGIC PLAN AND

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OFFICE OF THE PUBLIC PROTECTOR _OPP_ THREE-YEAR STRATEGIC PLAN AND Powered By Docstoc
					     OFFICE OF THE PUBLIC PROTECTOR
                  (OPP)


THREE-YEAR STRATEGIC PLAN AND ANNUAL PLAN


          01 April 2009 - 31 March 2012
1. ABOUT THE OFFICE OF THE PUBLIC PROTECTOR


1.1     The institution of the Public Protector was established in terms of Chapter 9 of the
        Constitution of the Republic of South Africa, 1996 as one of a cluster of institutions whose
        primary objective is to strengthen the constitutional democracy of our country.
1.2     The constitutional mandate of the Public Protector is:
1.2.1   To investigate any conduct in state affairs or the public administration in any sphere of
        government, that is alleged or suspected to be improper or to result in impropriety or
        prejudice;
1.2.2   To report on that conduct to the appropriate body; and
1.2.3   To take the appropriate remedial action, which includes mediation, conciliation, negotiation
        and the making of appropriate recommendations regarding redress of the prejudice
        concerned, to the affected body or authority.
1.3     The Public Protector has additional powers and functions as prescribed by national
        legislation, such as the Public Protector Act, 1994 that empowered the institution to also
        investigate, amongst others, any alleged:
1.3.1   maladministration in connection with the affairs of any institution in which the State is the
        majority or controlling shareholder or of any public entity, such as Transnet, Telkom and
        Eskom;
1.3.2   abuse or unjustifiable exercise of power or unfair, capricious, discourteous or other
        improper conduct or undue delay by a person performing a public function connected with
        his/her employment by an institution or entity referred to in paragraph 1.3.1 above;
1.3.3   Improper or unlawful enrichment or receipt of any improper advantage by a person as a
        result of an act or omission in connection with the affairs of an institution or entity
        contemplated in paragraph 1.3.1 above; and
1.3.4   act or omission by a person in the employ of an institution or entity referred to in paragraph
        1.3.1above, which results in unlawful or improper prejudice to any other person.
                                                                         Office of the Public Protector



                                               INDEX


 PART 1

            1.1     Glossary of Terms                                                         5-7

            1.2     Acronyms                                                                  8-9



 PART 2: INTRODUCTION

            2.1     Public Protector’s Overview                                               10



 PART 3: STRATEGIC OVERVIEW

            3.1     Mandate                                                                   12

            3.2     Purpose                                                                   12

            3.3     Vision                                                                    13

            3.4.    Mission                                                                   13

            3.5     Core Values                                                               13-14

            3.6     SWOT Analysis                                                             15-16

            3.7     Stakeholders                                                              17-20



 PART 4: ORGANISATIONAL STRATEGY

            4.1     Organisational Structure                                                  21

            4.2     Outline of Programmes and Sub- Programmes                                 22

                    4.2.1      Programme 1: Investigations and Outreach                       22

                    4.2.2      Programme 2: Executive Management                              22

                    4.2.3      Programme 3: Corporate Support Services                        22

            4.3     The Strategic Objectives of the Office of the Public Protector            23



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            4.4     Strategies of the Office of the Public Protector Per Objective             24-25

            4.5     The Office of the Public Protector Strategic and Tactical Plan (2009-
                    2012)                                                                      26-33

            4.6     The Office of the Public Protector Annual Performance Plan (2009-
                    2010)                                                                      34-43



 PART 5: CONCLUSION

            5.1     Conclusion                                                                 44




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 PART 1


                                       GLOSSARY OF TERMS

 Align                     Arrange in a line; be arranged in a line; straighten.

 Alignment                 Act of forming into a line, act of straightening; positioning, arrangement;
                           placement and direction.

 Analysis                  (1) A process as a method of studying the nature of something or of
                           determining its essential features and their relations. (2) A presentation,
                           usually in writing, of the results of this process. (3) A philosophical
                           method of exhibiting complex concepts or propositions as compounds or
                           functions of more basic ones.

 Agenda                    Schedule, outline of things to be done.

 Capacity                  Function, role.

 Capability                Ability, skill.

 Coordinate                Arrange in proper order, reference point, coordinate point.

 Cohesion                  Cohering, sticking together, act of uniting, union.

 Core Values               Principles that guide the Office of the Public Protector to deliver
                           qualitative services.

 Develop                   Build, improve; mature, grow.

 Development               Evolvement, gradual growth, evolution, maturation; progression.

 Enhance                   Increase; intensify; improve; raise the value of.

 Evaluate                  Appraise, judge the worth or quality.

 Execution                 Accomplishment, putting into practice, putting into effect.

 Facilitators              These are bodies or parties who refer people / act on behalf of other
                           parties to acquire the services of Office of the Public Protector.

 Goals                     The purpose towards which an endeavour is directed; an objective.

 Impact                    The final effect realised by stakeholders upon delivery of a programme.

 Implementation            Executions, carrying out, performing; putting into effect.



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 Indicator                 Instrument which shows performance, sign, signal.

 Influencer                These are bodies or parties whose actions will positively or negatively
                           affect the operations of Office of the Public Protector.

 Initiators                These are the bodies or parties who trigger the services of the Office of
                           the Public Protector.

 Interventions             Mediation.

 Leadership                Leadership, guidance; advance position, first place; person that leads.

 Level                     Status or rank.

 Maintain                  Keep in existence, sustain; keep in good condition, preserve.

 Management                Act of managing or supervising; person or group of people that manages
                           an enterprise(s); ability to manage or supervise, managerial skill.

 Mission                   A statement that answers questions about why Office of the Public
                           Protector exists, whom it serves and what value it delivers.

 Monitor                   Supervise, observe; follow up on, check up on; regulate the quality of,
                           keep track of.

 Network                   An association of individuals having a common interest, formed to
                           provide mutual assistance, helpful information, or the like.

 Objective                 Aim, purpose, goal.

 Operational               Working; functional.

 Outcome                   Result, effect.

 Output                    Defines the end results, i.e. tangible deliverables expected from the
                           objectives.

 Oversight                 Supervision.

 Partner                   Entities or individuals who collaborate or work closely with the Office of
                           the Public Protector.

 Policy                    A definite course of action adopted for the sake of expediency, facility.


 Plan(s)                   Programme, scheme, plot, design.

 Principles                Doctrine, tenet, precept; fundamental law, primary law on which other
                           laws are based.


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 Process                   Procedure, routine, course of action, advance.

 Programme                 A plan to achieve our mission and vision; also referred to as key focus
                           areas, strategic result areas, and goals.

 Promote                   Further, advance; advance in rank or position


 Research                  Diligent and systematic inquiry or investigation into a subject in order to
                           discover or revise facts, theories, applications, etc.

 Resources                 A source of supply, support, or aid, esp. one that can be readily drawn
                           upon when needed.

 Review                    Survey, conduct a general study; inspect, examine; reconsider, rethink.

 Stakeholder               A person or group that has an interest in an organisation.


 Strategic                 Based on strategy, designed to achieve a goal; extremely important or
                           beneficial (especially with regard to organisational advantage).

 Strategy                  Plans or methods created for the purpose of achieving a goal; science of
 (Strategies)              preparing long-term plans.

 Target                    Situation one intends to achieve.

 Vision                    The statement that reflects future intent, referring to the level of growth
                           and success.




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                                            ACRONYMS

 ADR                          Alternative Dispute Resolution

 AG                           The Auditor General

 AOMA                         African Ombudsman and Mediators Association

 AORC                         African Ombudsman Research Centre

 CGE                          The Commission for Gender Equality

 CMS                          Case Management System

 CRL                          The Commission for the Promotion and Protection of the Rights of
                              Cultural, Religious and Linguistic Communities

 CSAP                         Civil Society Advocacy Programme

 EE                           Employment Equity

 EWP                          Employee Wellness Programme

 GEPF                         Government Employee’s Pension Fund

 HR                           Human Resources

 HRMIS                        Human Resources Management Information System

 ICD                          Independent Complaints Directorate

 ICT                          Information and Communications Technology

 IOI                          International Ombudsman Institution

 IT                           Information Technology

 KM                           Knowledge Management

 KPI                          Key Performance Indicators

 MOU                          Memorandum of Understanding

 MP                           Member of Parliament

 MPL                          Member of Provincial Legislature

 MSP                          Master Systems Plan




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 NDPP                         National Directorate of Public Prosecutions

 NGO                          Non Governmental Organisation

 NHBRC                        National Home Building Regulatory Council

 NT                           National Treasury

 OPP                          The Office of the Public Protector

 PAJA                         Promotion of Administrative Justice Act, 2000

 PDA                          Protected Disclosures Act, 2000

 PFMA                         The Public Finance Management, 1999

 PMS                          Performance Management System

 PP                           The Public Protector

 PPA                          Public Protector Act, 1994

 PRO                          Public Relations Officer

 PSC                          Public Service Commission

 PSCA                         Public Service Commission Act, 1997

 SAHRC                        South African Human Rights Commission

 SAP                          Systems Applications Programme

 SAPS                         South African Police Service

 SCM                          Supply Chain Management

 SDI                          Service Delivery Indicators

 SDS                          Service Delivery Standards

 SLA                          Service Level Agreement




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PART 2: INTRODUCTION


2.1      PUBLIC PROTECTOR OVERVIEW

1. It is an honour and privilege for me to present the sixth Strategic Plan of the Office of the Public
   Protector (OPP) which is the final one before the end of my term.

2. The strategic planning review process afforded the OPP an opportunity to reflect on the
   challenges and successes of the office and to build on the lessons learnt as the basis for future
   planning.

3. The development and adoption of a new vision highlights the aspiration of the OPP to be
   amongst the leading Ombudsman institutions in the world. The mission however remains
   fundamental to the OPP.

4. We continuously strive to improve our operations and value proposition in the context of our
   mandate. To fulfill this undertaking we formulated and incorporated strategic objectives at
   organisational level which is the consolidation of programme objectives into high level strategic
   thrusts. These strategic objectives outline our aspirations and the impact we wish to make in
   the long term.

5. The plan has the following strategic objectives at organisational level:

         5.1    To be one of the leading Public Protector (Ombudsman) institutions in the world.

         5.2    To ensure that all allegations of improper conduct by the state and its entities are
                investigated, reported and appropriate remedial action taken.

         5.3    To ensure accessibility of the Office of the Public Protector services to all persons
                and communities.

         5.4    To ensure the efficient and effective management/leadership of the Office of the
                Public Protector.

         5.5    To ensure high performance culture by attracting and retaining highly competent and
                skilled individuals.

6. Further, operations have been revised to three programmes namely: Investigations and
   Outreach, Executive Support and Corporate Services. This new realignment will support our
   strategic drive for the OPP to remain lean and highly professional.

7.    The challenges at the beginning of my term were as follows:

         7.1    OPP did not have a single document containing a clearly defined strategic plan;

         7.2    OPP operated without documented and approved internal policies and procedures;
         7.3    The offices of the Public Protector are mainly located in the main cities and towns,
                thereby not accessible to the poorest of the poor. There was no co-ordinated
                Outreach programme;


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       7.4     The internal processes and Information Technology systems were not adequate to
               support the organisational needs;

       7.5     Low staff morale as a result of inter alia; the interpretation and implementation of the
               OPP’s mandate and salary discrepancies;

       7.6     Implementation of the Employment Equity Act;

       7.7     Capacity constraints leading to backlogs in the finalisation of complaints; and

       7.8     The investigation function reflected an emphasis on writing letters to request
               appropriate information, instead of utilising the powers provided by the Public
               Protector Act to physically obtain appropriate information from relevant organs of
               state.

8. The following are some of the significant highlights during my term of office:

       8.1     The number of formal reports on investigations has increased. Most
               recommendations made in investigative reports have either been implemented or
               are in the process of being implemented;

       8.2     Outreach was introduced and established as a new programme to ensure that OPP
               is accessible to all persons and communities;

       8.3     The establishment of additional provincial and regional offices as well as increased
               number of clinics further attest to the commitment to the constitutional imperative;
               thus improving accessibility of OPP services. The office also successfully launched
               a Mobile Office Pilot Project (MOPP) in the Eastern Cape, KwaZulu-Natal and
               Limpopo provinces;

       8.4     The internal business processes and information technology have improved. IT
               department has been fully capacitated and infrastructure upgraded with new
               technologies including a knowledge management function;

       8.5     The defunct electronic Ombudsman Case System (OCS) has been replaced with an
               electronic Case Management System (CMS) which is being implemented;

       8.6     We reviewed, developed and consolidated internal policies and procedures. This
               included the reviewing of the Employment Equity Plan, Employee Wellness
               Programme and the Performance Management and Development System;

       8.7     Occupation Specific Dispensation (OSD) is now being implemented in phases;

       8.8     Improved relationship with the media;

       8.9     We adhere to corporate governance standards and the office has received
               unqualified audit reports.


       Adv. Lawrence Mushwana
       The Public Protector of South Africa


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PART 3: STRATEGIC OVERVIEW


3.1    MANDATE

       3.1.1   The mandate, powers and functions of the Office of the Public Protector are
               provided for by:

               3.1.1.1   The Constitution of the Republic of South Africa Act, 1996

               3.1.1.2   The Public Protector Act, 1994

               3.1.1.3   Executive Members Ethics Act, 1998


       3.1.2   The mandate of the Office of the Public Protector is:

               “To strengthen constitutional democracy by investigating matters such as
               maladministration, undue delay, abuse of power and/or any conduct resulting in
               improper prejudice by an organ of State in order to enhance fairness and efficiency
               in public administration.”



3.2    PURPOSE

       3.2.1   Why does the Office of the Public Protector exist?
               3.2.1.1   To improve service delivery by organs of state.

               3.2.1.2   To ensure that the citizens of the country realise their human rights.

               3.2.1.3   To investigate alleged improper conduct by organs of state.

               3.2.1.4   Ensure compliance by organs of state.


       3.2.2   The purpose of the Office of the Public Protector is:

               “To   ensure       fair   and   equitable   service   delivery   by   organs   of   state”




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3.3    VISION

       3.3.1   The vision of Office of the Public Protector is:

                “To be one of the leading Public Protector (Ombudsman) institutions in the world”


       3.3.2   The respective Programmes contribute to the revised vision statement for Office of
               the Public Protector as follows:


               Programme 1:

               “To conduct excellent investigations and be accessible to all”


               Programme 2:

               “To provide world class strategic direction”


               Programme 3:

               “To provide excellent support services to enable the organisation to deliver on its
               mandate”



3.4    MISSION

       3.4.1   The mission of Office of the Public Protector is:

               “To strengthen constitutional democracy by conducting investigations into alleged or
               suspected improper conduct by organs of state, reporting and recommending
               remedial action, and enhancing awareness and accessibility to all. “



3.5    CORE VALUES

       3.5.1   Impartiality:

               We ensure impartiality in our interactions with our stakeholders. We perform our
               duties without fear or favour, mindful of the independence of our office.


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       3.5.2   Courtesy:

               We display courtesy to all and treat people with dignity and respect.


       3.5.3   Empathy:

               We are sensitive towards and understand our stakeholders’ needs and feelings.


       3.5.4   Integrity:

               We strive to maintain high standards of trustworthiness, mindful of our obligation to
               confidentiality.


       3.5.5   Accountability:

               We always give an account of our actions and decisions.


       3.5.6   Service Oriented:

               We strive to execute our responsibilities timeously, fairly and consistently, with due
               regard given to the facts of each matter before us.




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3.6     SWOT ANALYSIS

        3.6.1   The Office of the Public Protector adopted the Macro, Meso and Micro factor
                approach.

                3.6.1.1   The Macro perspective focused on possible factors impacting the Office of
                          the Public Protector from outside the borders of South Africa.

                3.6.1.2   The Meso perspective focused on possible factors impacting the Office of
                          the Public Protector nationally.

                3.6.1.3   The Micro perspective focused on factors impacting the Office of the
                          Public Protector from a constitutional or legal perspective.



                  STRENGTHS                                       WEAKNESSES

      There is a fair degree of commitment           Systems and processes must be automated
      displayed by staff and the leadership to       to release staff to concentrate on strategic
      ensuring the Office of the Public Protector    issues.
      succeeds.
                                                     There is a lack of succession planning for key
      Adherence to corporate governance.             posts.
      The Office of the Public Protector is a        The inability of Office of the Public Protector
      developing and learning organisation           to retain staff is a challenge.
      (embracing transformations).
                                                     The organisational structure is not aligned to
      Constitutional mandate.                        the strategy.
      Strong & credible leadership.                  Inadequate co-operation and team work.
      Three year strategic plan adopted.             Managers not asserting their leadership
                                                     /management roles.
      SAP is being implemented.
                                                     The way the Office of the Public Protector
      Implementation of the           performance
                                                     communicates internally is a challenge.
      management system.
                                                     Some staff members do not always display
      Lack   of     enforcement    on    the
                                                     the values of the organisation.
      implementation of recommendations.
                                                     There is no common understanding of the
                                                     organisational culture.
                                                     There is some sense of mistrust or distrust
                                                     among staff in the office.
                                                     Operational plans are not costed and aligned
                                                     to the budget.




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                 OPPORTUNITIES                                        THREATS

    Increase in complaints lodged as a result of      Global recession.
    the socio-economic impact of recession,
                                                      Budget constraints.
    poverty and crime.
                                                      More complaints lodged as a result of the
    Collaborative   initiatives with other
                                                      socio-economic impact of recession,
    institutions that offer complementary
                                                      poverty and crime.
    services.
                                                      Instability around neighbouring states could
    Increasing workload (resulting in the growth
                                                      increase the number of complaints about
    of the organisation).
                                                      government departments.
    No competition.
                                                      Change in the political climate - a new
    Wide enabling legislation.                        policy change.
    Access to       other   ombudsman       offices   2009 elections and possible change in
    worldwide.                                        leadership.
    Access to international          organizations    Office of the Public Protector functions
    /associations.                                    could be absorbed into a state department-
                                                      and the organisation could become
                                                      redundant.
                                                      Perception that the Office of the Public
                                                      Protector is leaning towards the ruling party.
                                                      Insufficient funding.
                                                      Bureaucracy (long and cumbersome
                                                      processes in engagements with other
                                                      government departments).
                                                      Social issues – escalating crime levels,
                                                      xenophobia, poverty, unemployment, HIV
                                                      and AIDS.




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3.7       STAKEHOLDERS

3.7.1     The organisation has a stakeholder map that has categorises stakeholders into Initiators,
          Partners, Facilitators and Influencers and it is well articulated in the table here under.

3.7.2     The nature of the relationship between the Office of the Public Protector and key
          stakeholders

3.7.2.1      Agreed Definitions:

             Good

             Win-win, proactive two-way communication, information sharing, trust and getting the
             job done, knowledge of self and other.

             Average

             Win-win / lose, respect, but not satisfied, opportunities to improve the relationship, bare
             minimum.

             Unsatisfactory

             Lose – lose, friction, finger pointing, forced to relate together, undermining.




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 Office of the Public Protector's                                   Rate                                             What must we do to improve
                                            Category                                  Why do we say so?
          Stakeholders                                          relationship                                              the relationship?

                                                                                                                     Develop strategy of
 Academic Institutions               Partners                   Average        Do not have a strategy
                                                                                                                     engagement

                                                                               Not been successful in formalising
                                                                               the collaboration relationship        Address the matter with
                                                                                                                     Parliament in order to assist
 Chapter 9 Institutions                                                        Work on joint projects, promotion     with formalising the relationship
                                     Partner                    Average        and protection of human rights,       and commit on the collaboration
                                                                               while the Office of the Public        plan and framework at a high
                                                                               Protector investigate complaints of   level.
                                                                               human rights violations

                                                                                                                     Acknowledge and appreciate
 Community Based Organisations       Facilitators               Good           Assisting with Outreach               Assist with resources, e.g.
                                                                                                                     donate old assets

                                                                               Assist the Office of the Public
                                                                               Protector in reaching out to
                                     Initiator / Facilitator/                  communities
 Community Development Workers                                  Average                                              Formalise the relationship
                                     Partner
                                                                               Dissemination of information, for
                                                                               example – pamphlets.

 Complaint-Handling Institutions
                                                                               General understanding and mutual
 (e.g., Municipal Ombudsman,         Partner                    Good                                                 Maintain
                                                                               referral of complaints
 Pension Fund Adjudicator)

                                                                               General understanding and mutual
 Consumer Affairs                    Partner                    Good                                                 Maintain
                                                                               referral of complaints

 Independent Complaints                                                        General understanding and mutual
                                     Partner                    Good                                                 Maintain
 Directorate                                                                   referral of complaints

                                                                                                                     Formalise and strengthen
 Legal Aid Board                     Facilitators               Good           Dual referral
                                                                                                                     liaison




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 Office of the Public Protector's                                   Rate                                            What must we do to improve
                                            Category                                  Why do we say so?
          Stakeholders                                          relationship                                             the relationship?

 Legal Aid Clinics                   Facilitators               Average        Referrals only                       Establish dual referral

                                                                               They respond positively to
                                                                               invitations
                                     Initiator / Facilitators
                                                                               They publish media statements
 Media (Print, Electronic)           / Influencers /            Average                                             Media relations strategy
                                                                               when requested
                                     Partners
                                                                               They respond to press
                                                                               statements/release

                                     Initiator / Partner /                     They cooperate during outreach
 Municipalities                                                 Average                                             Strengthen communication
                                     Facilitator                               events

                                                                               General understanding and referral
 National Prosecuting Authority      Partner                    Good                                                Maintain
                                                                               of complaints

                                                                                                                    Improve and where possible
 NGOs                                Facilitators / Partner     Average        Good relationship with some
                                                                                                                    formalise the relationship

                                     Initiator / Partner /                     Office of the Public Protector       Advocacy programme
 Organ of State / Public Servants                               Average
                                     Facilitator                               investigates them                    Effective communication

                                                                               Ongoing discussion for
 Organised Labour                    Partners                   Average                                             Sign recognition agreement
                                                                               engagement

 Other Ombudsman Institutions
 (e.g. International Ombudsman
                                     Partners                   Good           For the exchange programme           Maintain
 Institute, African Ombudsman and
 Mediators Association)

                                                                               Source of our authority              Maintain accurate reporting

 Parliament                          Initiator / Influencers    Good           Improving relationship regarding      Contingency plan to respond
                                                                               implementation of                    to unplanned parliamentary
                                                                               recommendations and budget           instructions



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 Office of the Public Protector's                          Rate                                    What must we do to improve
                                            Category                           Why do we say so?
          Stakeholders                                 relationship                                     the relationship?
                                                                      review                       Improving relationship
                                                                                                   regarding implementation of
                                                                                                   recommendations, budget
                                                                                                   review

                                                                                                   Outreach programme
 Public                              Initiator         Average        They are complainants
                                                                                                   Effective communication




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PART 4: ORGANISATIONAL STRATEGY


4.1    ORGANISATIONAL STRUCTURE




                                               Public Protector




                                            Deputy Public Protector




                                            Chief Executive Officer




                  Programme 1                   Programme 2                        Programme 3
                Investigations and          Executive Management                  Corporate Support
                    Outreach                                                          Services



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4.2     OUTLINE OF PROGRAMMES AND SUB-PROGRAMMES



Programme                            Sub-Programme

4.2.1    Investigations        and 4.2.1.1 National Investigations
         Outreach
                                     4.2.1.2 Provincial Investigations
                                     4.2.1.3 Special Investigations
                                     4.2.1.4 Outreach Programme



4.2.2    Executive Management        4.2.2.1 Public Protector
                                     4.2.2.2 Deputy Public Protector
                                     4.2.2.3 Chief Executive Officer
                                     4.2.2.4 Executive Support
                                     4.2.2.5 Security and Risk Management



4.2.3    Corporate Support           4.2.3.1 Human Resource Management and Development
         Services
                                     4.2.3.2 Finance and Supply Chain Management
                                     4.2.3.3 Information Technology and Knowledge Management
                                     4.2.3.4 Administration Support
                                     4.2.3.5 Communications




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4.3    THE STRATEGIC OBJECTIVES OF THE OFFICE OF THE PUBLIC PROTECTOR

       4.3.1   The strategic objectives of the Office of the Public Protector are as follows:

               4.3.1.1 To be one of the leading Public Protector (Ombudsman) institutions in the
                       world.

               4.3.1.2 To ensure that all allegations of improper conduct by the state and its entities
                       are investigated, reported and appropriate remedial action taken.

               4.3.1.3 To ensure accessibility of Office of the Public Protector services to all
                       persons and communities.

               4.3.1.4 To ensure the efficient and effective management/ leadership of the Office of
                       the Public Protector.

               4.3.1.5 To ensure a high performance culture by attracting and retaining highly
                       competent and skilled individuals.




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4.4    STRATEGIES OF THE OFFICE OF THE PUBLIC PROTECTOR PER OBJECTIVE




                                                                     Strategies
            Strategic Objectives
                                                     (Elements of the Strategic Objectives)


  1.   To be one of the leading Public        1.1.   To enhance international participation.
       Protector (Ombudsman) institutions
       in the world.                          1.2.   To establish an effective relationship with
                                                     organs of state.

                                              1.3.   To establish the media as a critical partner for
                                                     enhancing the work of the Office of the Public
                                                     Protector.

                                              1.4.   To establish      strategic     partnerships   with
                                                     stakeholders.

                                              1.5.   An effective integrated internal and external
                                                     communications strategy


  2.   To ensure that all allegations of      2.1.   To investigate alleged improper conduct.
       improper conduct by the state and
       its   entities   are  investigated,    2.2.   To produce reports on investigations.
       reported     on   and   appropriate
                                              2.3.   To take remedial action.
       remedial action taken
                                              2.4.   To   monitor     the          implementation     of
                                                     recommendations.
                                              .

  3.   To ensure accessibility of Office of   3.1.   To raise awareness of the mandate of the
       the Public Protector services to all          Office of the Public Protector.
       persons and communities
                                              3.2.   To take the services of the Office of the Public
                                                     Protector to communities.




Three-Year Strategic Plan and Annual Plan                                                 Page 24 of 44
                                                                         Office of the Public Protector




                                                                    Strategies
            Strategic Objectives
                                                      (Elements of the Strategic Objectives)


  4.   To ensure the efficient and effective   4.1.   Ensure automation of business systems and
       management/ leadership of the                  processes.
       Office of the Public Protector
                                               4.2.   Ensure good governance.

                                               4.3.   Ensure that the organisational structure is
                                                      aligned to the strategy.

                                               4.4.   Monitor and evaluate the overall institutional
                                                      performance.

                                               4.5.   Ensure the implementation of the Service
                                                      Delivery Charter.

                                               4.6.   Institutionalise organisational memory, research
                                                      and knowledge products.


  5.   To ensure a high performance            5.1.   Integrated   HR      strategy   and     policies
       culture by attracting and retaining            implemented.
       highly competent and skilled
       individuals                             5.2.   Instil a conducive environment to support a high
                                                      performance culture.

                                               5.3.   Ensure that organisational values are displayed
                                                      in the behaviour of employees.

                                               5.4.   Further     development,  review    and
                                                      implementation of the Employee Wellness
                                                      Programme.




Three-Year Strategic Plan and Annual Plan                                               Page 25 of 44
                                                                            Office of the Public Protector




                                       OFFICE OF THE PUBLIC PROTECTOR
                                                    (OPP)


                              STRATEGIC AND TACTICAL PLAN (2009-2012)




Three-Year Strategic Plan and Annual Plan                   Page 26 of 44
                                                                                                                                                                                                                       Office of the Public Protector


                                                                                                                                                                                                                                                         Budget
                                                                                                                                       Annual Targets (OPP Level)                                        Programme Delegation
                               OPP                          OPP                       Indicator at                                                                                                                                                      Allocation
                           Strategies -                  Outcome -                     OPP Level
    Strategic                                                                                             Baseline
                          Beyond 2012+                     2012+                                                                                                                                                          Secondary
    Objective      S/I                       Outcome                    Indicator                                                                                                       Primary
                                                                                     (Cost, Quality,                       to complete         to complete        to complete                                                                              Year
                   No.:                        No.:                        No.:                             2008/9                                                                                       Define                             Define
                           Elements of                 End Product /                   Quantity,                               by:                 by:                by:                                                (Responsible                      One
   Long Term                                                                                                Actual                                                                  (Responsible for     Primary                          Secondary
                           the Strategy                  Service                      Compliance,                            2009/10             2010/11            2011/12                                             for the " Input
                            Objective                   Produced                        Time)                                                                                        the "Output" /       Role                               Role
                                                                                                                                                                                                                            into the                     2009/10
                                                                                                                                                                                      "Outcome")
                                                                                                                                                                                                                           Output")

                                                                                                                                                                  Ensure
                                                                                                                                                                  international
                                                                                                                         Ensure              Ensure
                                                                                                                                                                  exchange
                                                                                                                         international       international
                                                                                                                                                                  strategy
                                                                                                                         exchange            exchange
                                                                                                                                                                  enhanced
                                                                                    Evidence of         Exchange         strategy            strategy
                                                                                                                                                                  and
                                                                                    international       strategy in      enhanced and        enhanced and                                              Compile the
                                                                                                                                                                  implemented
                                                                                    exchange            place            implemented         implemented                                               report
                                                                                    strategy
                                                                                                                                                                  Quarterly
                                                                                    enhancement         Affiliation to   Quarterly report    Quarterly report                       Programme 2        Enhance
                                                                                                                                                                  report on
                                                                        1.1.1.1     and imple-          AOA exists       on participation    on participation                       (Executive         and              N/A                           R1 000 000
                                                                                                                                                                  participation
                                                                                    mentation                            and impact of       and impact of                          Support)           implement
                                                                                                                                                                  and impact of
                                                                                                        Participation                                                                                  international
                                                                                    Quarterly reports   in workshops     - AOA and IOI       - AOA and IOI                                             exchange
                                                                                                                                                                  - AOA and
                                                                                    on participation    has been                                                                                       strategy
                                                                                                                                                                  IOI
                          To enhance                   Increased                    and impact          evident          - international     - international
                   1.1    international       1.1.1    visibility and                                                    human rights /      human rights /
                                                                                                                                                                  - international
                          participation                participation                                                     ombudsman           ombudsman
                                                                                                                                                                  human rights
                                                                                                                         workshops           workshops
                                                                                                                                                                  / ombudsman
                                                                                                                                                                  workshops
 1. To be one of
 the leading                                                                                                             Quarterly and       Quarterly and        Quarterly and
 Public                                                                                                                  Annual              Annual               Annual
 Protector                                                                                                               consolidated        consolidated         consolidated
 (Ombudsman)                                                                        Quarterly and                        report on the       report on the        report on the                        To achieve
 institutions in                                                                    annual              Gaps             initiatives/        initiatives/         initiatives/      Programme 3        quarterly
 the world                                                              1.1.1.2                                                                                                                                         N/A                           R300 000
                                                                                    consolidated        Identified       programmes          programmes           programmes        (Communications)   and annual
                                                                                    reports                              undertaken to       undertaken to        undertaken to                        targets
                                                                                                                         increase            increase             increase
                                                                                                                         publicity of the    publicity of the     publicity of
                                                                                                                         OPP                 OPP                  the OPP


                          To establish an
                                                                                    Evidence of
                          effective                    Timeous and                                                       Timeous and         Timeous and          Timeous and
                                                                                    timeous and         Gaps                                                                        Programmes 1, 2
                   1.2    relationship        1.2.1    qualitative      1.2.1.1                                          qualitative         qualitative          qualitative                                           N/A                           R450 201
                                                                                    qualitative         Identified                                                                  &3
                          with organs of               responses                                                         responses           responses            responses
                                                                                    responses
                          state

                                                       Media
                          To establish the             considers OPP                                    Draft media
                                                                                    Evidence of
                          media as a                   a valued                                         plan             Media relations     Review and           Review and                           To achieve
                                                                                    media relations
                          critical partner             partner and in                                   completed        plan approved       enhance the          enhance the       Programme 3        quarterly
                   1.3                        1.3.1                     1.3.1.1     plan                                                                                                                                                              R500 000
                          for enhancing                turn produces                                    and              and                 media relations      media             (Communications)   and annual
                                                                                    implemented and
                          the work of the              balanced and                                     submitted for    implemented         plan                 relations plan                       targets
                                                                                    enhanced
                          OPP                          objective                                        inputs
                                                       media reports




Three-Year Strategic Plan and Annual Plan                                                                                                                       Page 27 of 44
                                                                                                                                                                                                     Office of the Public Protector


                                                                                                                                                                                                                                            Budget
                                                                                                                           Annual Targets (OPP Level)                                     Programme Delegation
                          OPP                       OPP                       Indicator at                                                                                                                                                 Allocation
                      Strategies -               Outcome -                     OPP Level
  Strategic                                                                                      Baseline
                     Beyond 2012+                  2012+                                                                                                                                                Secondary
  Objective   S/I                     Outcome                   Indicator                                                                                                Primary
                                                                             (Cost, Quality,                     to complete       to complete       to complete                                                                             Year
              No.:                      No.:                       No.:                           2008/9                                                                                 Define                            Define
                      Elements of               End Product /                  Quantity,                             by:               by:               by:                                           (Responsible                          One
  Long Term                                                                                       Actual                                                             (Responsible for    Primary                         Secondary
                      the Strategy                Service                     Compliance,                          2009/10           2010/11           2011/12                                        for the " Input
                       Objective                 Produced                       Time)                                                                                 the "Output" /      Role                              Role
                                                                                                                                                                                                          into the                          2009/10
                                                                                                                                                                       "Outcome")
                                                                                                                                                                                                         Output")


                                                Robust                                                                                                                                                                  To provide
                                                engagements                                                                                                                                                             stakeholder
                                                                            Evidence of a                                        Comprehensive       Integrated
                     To establish               with                                                            Comprehensive                                                                                           plans to Exec
                                                                            comprehensive      Evidence of                       integrated          stakeholder                        To achieve
                     strategic                  stakeholders                                                    integrated                                           Programme 2                                        Support
                                                                            integrated         some                              stakeholder         management                         quarterly     Programmes 1,
              1.4    partnerships      1.4.1    resulting in    1.4.1.1                                         stakeholder                                          (Executive                                                          R715 000
                                                                            stakeholder plan   stakeholder                       management          plan reviewed                      and annual    2&3
                     with                       OPP being                                                       management                                           Support)                                           To give inputs
                                                                            implemented and    plans in place                    plan                and                                targets
                     stakeholders               viewed as a                                                     plan approved                                                                                           to the OPP
                                                                            enhanced                                             implemented         enhanced
                                                value adding                                                                                                                                                            stakeholder
                                                partner                                                                                                                                                                 plan


                     An effective
                                                                                                                Integrated                           Review and
                     integrated                                             Approved           Communicati                       Implementation
                                                Communicatio                                                    external and                         enhancement
                     internal and                                           communications     ons                               of the integrated                    Programme 3
              1.5                      1.5.1    ns Strategy     1.5.1.1                                         internal                             of the                                                                              R800 000
                     external                                               plan               framework                         strategy                            (Communications)
                                                                                                                communication                        strategy
                     communications
                                                                                                                s strategy
                     strategy




Three-Year Strategic Plan and Annual Plan                                                                                                        Page 28 of 44
                                                                                                                                                                                                           Office of the Public Protector


                                                                                                                                                                                                                                             Budget
                                                                                                                                   Annual Targets (OPP Level)                                     Programme Delegation
                               OPP                         OPP                       Indicator at                                                                                                                                           Allocation
                           Strategies -                 Outcome -                     OPP Level
   Strategic                                                                                             Baseline
                          Beyond 2012+                    2012+                                                                                                                                                 Secondary
   Objective       S/I                      Outcome                    Indicator                                       to complete         to complete      to complete          Primary
                                                                                    (Cost, Quality,                                                                                                                                            Year
                   No.:                       No.:                        No.:                            2008/9           by:                 by:              by:                              Define                           Define
                           Elements of                End Product /                   Quantity,                                                                                                                (Responsible                    One
   Long Term                                                                                              Actual         2009/10             2010/11          2011/12        (Responsible for    Primary                        Secondary
                           the Strategy                 Service                      Compliance,                                                                                                              for the " Input
                            Objective                  Produced                        Time)                                                                                  the "Output" /      Role                             Role
                                                                                                                                                                                                                  into the                   2009/10
                                                                                                                                                                               "Outcome")
                                                                                                                                                                                                                 Output")

                                                      All complaints                                                                                        Completion of
                                                                                                                      Completion of      Completion of
                                                      investigated                                                                                          targeted
                                                                                   No of                              targeted           targeted
                                                                                                       Review                                               number of
                                                                                   investigations                     number of          number of
                          To investigate              1 Own -                                          turnaround                                           investigations                      To achieve
                                                                                   completed within                   investigations     investigations
                          alleged                     initiative                                       times and                                            within                              quarterly
                   2.1                       2.1.1                      2.1.1.1    approved                           within approved    within approved                     Programme 1                                                    R3 646 661
                          improper                    investigation                                    establish                                            approved                            and annual
                                                                                   timelines, agreed                  timelines,         timelines,
                          conduct                     finalised and                                    revised                                              timelines,                          targets
                                                                                   standards and                      agreed             agreed
                                                      1 systemic                                       targets                                              agreed
                                                                                   quality                            standards and      standards and
                                                      investigation                                                                                         standards
                                                                                                                      quality            quality
                                                      finalised                                                                                             and quality

                                                                                                                                                            To produce
                                                                                                                      To produce         To produce         quality
                                                                                                                      quality reports    quality reports    reports on
                                                                                   Reports signed                     on appropriate     on appropriate     appropriate
                                                                                   by PP                              investigations     investigations     investigations
                                                                                                                                                                                                To achieve
                          To produce                                                                                  signed by the      signed by the      signed by the
                                                      Published                                        Gaps                                                                                     quarterly
                   2.2    reports on         2.2.1                      2.2.1.1    Quarterly report                   PP                 PP                 PP               Programme 1                                                    R865 900
                                                      results                                          identified                                                                               and annual
                          investigations                                           on the number of
                                                                                                                                                                                                targets
 2. To ensure                                                                      reports signed by                  Quarterly report   Quarterly report   Quarterly
 that all                                                                          PP                                 on the number      on the number      report on the
 allegations of                                                                                                       of reports         of reports         number of
 improper                                                                                                             signed by PP       signed by PP       reports
 conduct by the                                                                                                                                             signed by PP
 state and its
 entities are
 investigated,
 reported on
 and
 appropriate                                          Rectified and                                    Evidence of                                          Ensure
 remedial action                                                                   Evidence of                        Ensure             Ensure                                                 To achieve
                                                      prevented                                        remedial                                             remedial
 taken.                   To take                                                  remedial action                    remedial action    remedial action                                        quarterly
                   2.3                       2.3.1    improper and      2.3.1.1                        action taken                                         action is        Programme 1
                          remedial action                                          taken and                          is taken and       is taken and                                           and annual
                                                      inappropriate                                    and                                                  taken and
                                                                                   monitored                          monitored          monitored                                              targets
                                                      conduct                                          monitored                                            monitored



                                                                                                                                                                                                                                            R383 811




                                                                                                                                                            Quarterly
                          To monitor the              Compliance                                       All                                                                                      To achieve
                                                                                   Quarterly report                   Quarterly report   Quarterly report   report on the
                          implementation              with                                             recommend-                                                                               quarterly
                   2.4                       2.4.1                      2.4.1.1    on the                             on the             on the             imple-           Programme 1
                          of recommend                recommend-                                       ations                                                                                   and annual
                                                                                   implementation                     implementation     implementation     mentation of
                          dations                     ations                                           monitored                                                                                targets
                                                                                   of recommend-                      of recommend-      of recommend-      recommend-
                                                                                   ations                             ations             ations             ations




Three-Year Strategic Plan and Annual Plan                                                                                                            Page 29 of 44
                                                                                                                                                                                                           Office of the Public Protector


                                                                                                                                                                                                                                                     Budget
                                                                                                                                      Annual Targets (OPP Level)                                     Programme Delegation
                                OPP                       OPP                        Indicator at                                                                                                                                                   Allocation
                            Strategies -                Outcome -                     OPP Level
    Strategic                                                                                            Baseline
                           Beyond 2012+                  2012+                                                                                                                                                     Secondary
    Objective       S/I                      Outcome                   Indicator                                        to complete           to complete      to complete          Primary
                                                                                    (Cost, Quality,                                                                                                                                                    Year
                    No.:                       No.:                       No.:                            2008/9            by:                   by:              by:                               Define                           Define
                            Elements of                End Product /                  Quantity,                                                                                                                   (Responsible                         One
   Long Term                                                                                              Actual          2009/10               2010/11          2011/12        (Responsible for    Primary                         Secondary
                            the Strategy                 Service                     Compliance,                                                                                                                 for the " Input
                             Objective                  Produced                       Time)                                                                                     the "Output" /       Role                             Role
                                                                                                                                                                                                                     into the                        2009/10
                                                                                                                                                                                  "Outcome")
                                                                                                                                                                                                                    Output")


                                                                                                                       To develop an
                                                                                                                       impact
                                                                                                       100
                                                                                                                       assessment
                                                                                                       information's
                                                                                   Annual report on                    methodology for      Annual report      Annual report
                                                                                                       sessions
                                                                                   the impact of the                   the awareness        on the impact of   on the impact
                                                                                                       conducted
                                                                                   awareness                           programme            the awareness      of the
                           To raise
                                                                                   programme                                                programme          awareness
                           awareness of                Empowered                                       To develop                                                               Programme 1
                    3.1                       3.1.1                     3.1.1.1                                        Annual report                           programme                                                                            R2 320 347
                           the mandate of              communities                                     an impact                                                                (Outreach)
                                                                                   Year on year                        on the impact of     Year on year
                           the OPP                                                                     assessment
                                                                                   increase in                         the awareness        increase in        Year on year
                                                                                                       methodology
                                                                                   outreach                            programme            outreach           increase in
 3. To ensure                                                                                          for the
                                                                                   activities                                               activities         outreach
 accessibility of                                                                                      awareness                                                                                   To achieve
                                                                                                                       Year on year                            activities
 OPP services                                                                                          programme                                                                                   quarterly
                                                                                                                       increase in
 to all persons                                                                                                                                                                                    and annual
                                                                                                                       outreach
 and                                                                                                                                                                                               targets
                                                                                                                       activities
 communities



                                                                                                                       Annual                                  Annual                                                              To assist with
                           To take the                                                                                                      Annual report
                                                       Increased                   Quarterly report                     report on the                           report on the                                                      ensuring
                           services of the                                                             852 Clinics                          on the number                       Programme 1                     Programme 3
                    3.2                       3.2.1    presence of      3.2.1.1    on the number of                    number of                               number of                                                           maximum          R2 097 438
                           OPP to                                                                      conducted                            of clinics                          (Outreach)                      (Communication)
                                                       OPP                         clinics conducted                   clinics                                 clinics                                                             publicity for
                           communities                                                                                                      conducted
                                                                                                                       conducted                               conducted                                                           the initiative




Three-Year Strategic Plan and Annual Plan                                                                                                              Page 30 of 44
                                                                                                                                                                                                     Office of the Public Protector


                                                                                                                                                                                                                                               Budget
                                                                                                                               Annual Targets (OPP Level)                                      Programme Delegation
                             OPP                      OPP                        Indicator at                                                                                                                                                 Allocation
                         Strategies -               Outcome -                     OPP Level
   Strategic                                                                                         Baseline
                        Beyond 2012+                 2012+                                                                                                                                                   Secondary
   Objective     S/I                    Outcome                    Indicator                                       to complete         to complete      to complete          Primary
                                                                                (Cost, Quality,                                                                                                                                                  Year
                 No.:                     No.:                        No.:                            2008/9           by:                 by:              by:                                Define                           Define
                         Elements of              End Product /                   Quantity,                                                                                                                 (Responsible                         One
   Long Term                                                                                          Actual         2009/10             2010/11          2011/12       (Responsible for      Primary                         Secondary
                         the Strategy               Service                      Compliance,                                                                                                               for the " Input
                          Objective                Produced                        Time)                                                                                 the "Output" /         Role                             Role
                                                                                                                                                                                                               into the                        2009/10
                                                                                                                                                                          "Outcome")
                                                                                                                                                                                                              Output")


                                                                                                   MSP                                                  MSP
                                                                                                   reviewed,      MSP reviewed,      MSP reviewed,      reviewed,
                                                  Re-engineered                MSP reviewed,
                                                                                                   approved and   approved and       approved and       approved and
                        Ensure                    and integrated               approved and
                                                                                                   implemented    implemented        implemented        implemented                          To achieve
                        automation of             business                     implemented                                                                                                                                   To implement
                                                                                                                                                                                             quarterly    Programme 1,2
                 4.1    business         4.1.1    processes,        4.1.1.1    Implementation                                                                           Programme 3 (IT)                                     the revised     R8 210 374
                                                                                                   Monitor and    Monitor and        Monitor and        Monitor and                          and annual   &3
                        systems and               Stable and                   of the MSP                                                                                                                                    plan
                                                                                                   evaluate the   evaluate the       evaluate the       evaluate the                         targets
                        processes                 reliable                     monitored and
                                                                                                   imple-         implementation     implementation     imple-
                                                  infrastructure               evaluated
                                                                                                   mentation of   of the MSP         of the MSP         mentation of
                                                                                                   the MSP                                              the MSP


                                                                                                                                                        Ensure
                                                  Adherence to                                                    Ensure             Ensure             compliance to
                                                  applicable                                                      compliance to      compliance to      applicable
                                                  legislation,                 OPP compliant                      applicable         applicable         legislation                          To achieve                      To comply
                                                  policies and                 to all applicable                  legislation and    legislation and    and                                  quarterly    Programme 1,2      with policies
                                         4.2.1                      4.2.1.1                                                                                             Programme 3                                                          R4 840 000
                                                  corporate                    legislation and                    regulations e.g.   regulations e.g.   regulations                          and annual   &3                 and
 4. To ensure                                     governance                   regulations                        PFMA,              PFMA,              e.g. PFMA,                           targets                         procedures
 the efficient                                    principles and                                                  Treasury           Treasury           Treasury
 and effective                                    synergy                                                         regulations, etc   regulations, etc   regulations,
 management/                                                                                                                                            etc
 leadership of
 the OPP                                                                                                                                                                                                                     Each
                                                                                                                                                                                                                             programme to
                                                                                                                                                                                                                             provide a
                        Ensure good                                            Evidence of                                                              Organisationa                        To achieve                      report to
                 4.2                                                                                              Organisational     Organisational                     Programme 2
                        governance                Organisational               organisational                                                           l risk                               quarterly    Programme 1,2      Security and
                                         4.2.2                      4.2.2.1                                       risk assessed      risk assessed                      (Sec and Risk                                                        R420 000
                                                  risk managed                 risk assessed                                                            assessed and                         and annual   &3                 Risk on their
                                                                                                                  and managed        and managed                        Management)
                                                                               and managed                                                              managed                              targets                         actions to
                                                                                                                                                                                                                             monitor
                                                                                                                                                                                                                             identified
                                                                                                                                                                                                                             risks

                                                                                                   Approved and
                                                                               Evidence of         implemented
                                                  Protection of                security            security       Review of                             Review of
                                                                                                                                     Review of policy                   Programme 2
                                                  assets and                   management          management     policy and                            policy and
                                         4.2.3                      4.2.3.1                                                          and implement                      (Security and Risk                                                   R70 000
                                                  information                  policy reviewed     strategy,      implement                             implement
                                                                                                                                     changes                            Management)
                                                  ensured                      and changes         policy and     changes                               changes
                                                                               implemented         procedure
                                                                                                   manual




Three-Year Strategic Plan and Annual Plan                                                                                                       Page 31 of 44
                                                                                                                                                                                                           Office of the Public Protector


                                                                                                                                                                                                                                                      Budget
                                                                                                                                     Annual Targets (OPP Level)                                     Programme Delegation
                          OPP                         OPP                           Indicator at                                                                                                                                                     Allocation
                      Strategies -                  Outcome -                        OPP Level
  Strategic                                                                                             Baseline
                     Beyond 2012+                    2012+                                                                                                                                                         Secondary
  Objective   S/I                       Outcome                       Indicator                                         to complete          to complete      to complete          Primary
                                                                                   (Cost, Quality,                                                                                                                                                      Year
              No.:                        No.:                           No.:                            2008/9             by:                  by:              by:                               Define                            Define
                      Elements of                 End Product /                      Quantity,                                                                                                                    (Responsible                          One
  Long Term                                                                                              Actual           2009/10              2010/11          2011/12        (Responsible for    Primary                          Secondary
                      the Strategy                  Service                         Compliance,                                                                                                                  for the " Input
                       Objective                   Produced                           Time)                                                                                     the "Output" /       Role                              Role
                                                                                                                                                                                                                     into the                         2009/10
                                                                                                                                                                                 "Outcome")
                                                                                                                                                                                                                    Output")

                                                                                                                                                                                                                                   Each
                                                                                                                                                                                                                                   programme to
                                                                                                                                                                                                  To
                                                                                                                                                                                                                                   provide a
                                                                                                                                                                                                  consolidate
                                                  Clean audits                    Clean audits        Gaps             Clean audit         Clean audit        Clean audit                                        Programme 1,2     report to
                                         4.2.4                         4.2.4.1                                                                                                 Programme 2        and ensure                                        R1 100 000
                                                  maintained                      maintained          identified       maintained          maintained         maintained                                         &3                Finance on
                                                                                                                                                                                                  action plans
                                                                                                                                                                                                                                   their actions
                                                                                                                                                                                                  are effected
                                                                                                                                                                                                                                   against audit
                                                                                                                                                                                                                                   findings


                                                  Best practice                   Cost model
                                                                                                      Draft cost                           Cost model         Cost model
                                                  cost                            implemented,                         Cost model                                                                                 Programme 3
                                         4.2.5                         4.2.5.1                        model                                reviewed and       reviewed and     Programme 2                                                          No Budget
                                                  management                      reviewed and                         implemented                                                                               (Finance)
                                                                                                      completed                            enhanced           enhanced
                                                  institutionalised               enhanced


                                                                                                                                                              Ensure that
                     Ensure that the                                                                                   Ensure that the     Ensure that the                                                                         To provide
                                                  Organisational                  Evidence of         Revised                                                 the
                     organisational                                                                                    organisational      organisational                                                                          support and
                                                  structure                       organisational      organisational                                          organisational                                     Programme 3
              4.3    structure is        4.3.1                         4.3.1.1                                         structure is        structure is                                                                            guidance to
                                                  aligned to                      structure aligned   structure                                               structure is                                       (HR)
                     aligned to the                                                                                    aligned to          aligned to                                                                              the
                                                  strategy                        to strategy         implemented                                             aligned to
                     strategy                                                                                          strategy            strategy                                                                                organisation
                                                                                                                                                              strategy

                                                                                                                                                              Ensure the
                     Monitor and                                                                                       Ensure the          Ensure the
                                                  OPP                             Evidence of OPP     Annual                                                  monitoring                                                           To report
                     evaluate the                                                                                      monitoring and      monitoring and
                                                  performance                     performance         reporting                                               and                                                Programme 1,2     quarterly on
              4.4    overall             4.4.1                         4.4.1.1                                         evaluation of       evaluation of                                                                                            R400 000
                                                  aligned to                      monitored and       currently in                                            evaluation of                                      &3                programme
                     institutional                                                                                     business            business
                                                  mandate                         evaluated           practice                                                business                                                             performance
                     performance                                                                                       performance         performance
                                                                                                                                                              performance

                                                                                                                                                              Ensure the
                                                                                                                       Ensure the
                                                                                                                                                              imple-
                                                                                                                       implementation      Ensure the
                                                                                  Evidence of the                                                             mentation of
                     Ensure the                                                                                        of the Service      implementation
                                                                                  implementation                                                              the Service                                                          To implement
                     imple-                       Aligning OPP                                        Service          Delivery            of the Service
                                                                                  of the Service                                                              Delivery                                                             the Service
                     mentation of                 to the Service                                      Delivery         Charter             Delivery Charter                                                      Programme 1,2
              4.5                        4.5.1                         4.5.1.1    Delivery Charter                                                            Charter                                                              Delivery
                     the Service                  Delivery                                            Charter                                                                                                    &3
                                                                                                                                                                                                                                   Charter in the
                     Delivery                     Charter                                             adopted          Review the          Review the
                                                                                  Service Delivery                                                            Review the                                                           programme
                     Charter                                                                                           Service             Service Delivery
                                                                                  Charter reviewed                                                            Service
                                                                                                                       Delivery            Charter
                                                                                                                                                              Delivery
                                                                                                                       Charter
                                                                                                                                                              Charter

                                                                                                                       Monitor and
                     Institutionalise             Organisational                  Organisational                       evaluate the
                     organisational               memory,                         memory,             KM and           implementation                                                             To achieve
                                                                                                                                           Review and         Review and
                     memory,                      research and                    research and        Research         of the strategy                                         Programme 3        quarterly
              4.6                        4.6.1                         4.6.1.1                                                             enhance            enhance                                                                               R500 000
                     research and                 knowledge                       knowledge           strategy                                                                 (KM)               and annual
                                                                                                                                           strategy           strategy
                     knowledge                    products                        products            approved         Review and                                                                 targets
                     products                     institutionalised               institutionalised                    enhance the
                                                                                                                       strategy




Three-Year Strategic Plan and Annual Plan                                                                                                            Page 32 of 44
                                                                                                                                                                                                            Office of the Public Protector


                                                                                                                                                                                                                                                        Budget
                                                                                                                                      Annual Targets (OPP Level)                                      Programme Delegation
                              OPP                         OPP                          Indicator at                                                                                                                                                    Allocation
                          Strategies -                  Outcome -                       OPP Level
   Strategic                                                                                                Baseline
                         Beyond 2012+                    2012+                                                                                                                                                      Secondary
   Objective      S/I                       Outcome                      Indicator                                                                                                   Primary
                                                                                      (Cost, Quality,                      to complete        to complete       to complete                                                                               Year
                  No.:                        No.:                          No.:                             2008/9                                                                                   Define                           Define
                          Elements of                 End Product /                     Quantity,                              by:                by:               by:                                            (Responsible                           One
   Long Term                                                                                                 Actual                                                              (Responsible for    Primary                         Secondary
                          the Strategy                  Service                        Compliance,                           2009/10            2010/11           2011/12                                         for the " Input
                           Objective                   Produced                          Time)                                                                                    the "Output" /       Role                             Role
                                                                                                                                                                                                                      into the                          2009/10
                                                                                                                                                                                   "Outcome")
                                                                                                                                                                                                                     Output")

                                                                                     Evidence of the
                                                                                     approval,
                                                                                     communication
                                                                                                          Integrated HR
                                                                                     and
                                                      Best practice                                       strategy        HR policies                                                                                               To implement
                         Integrated HR                                               implementation                                          HR strategy and    HR strategy                         To achieve
                                                      approach to                                         approved and    approved,                                                                                                 the HR
                         strategy and                                                of the HR                                               policies           and policies     Programme 3        quarterly    Programme 1,2
                  5.1                        5.1.1    managing            5.1.1.1                         adopted         communicated                                                                                              policies in the   R1 150 000
                         policies                                                    policies                                                reviewed and       reviewed and     (HR)               and annual   &3
                                                      Human                                                               and                                                                                                       respective
                         implemented                                                                                                         enhanced           enhanced                            targets
                                                      Resources                                           HR policies     implemented                                                                                               programmes
                                                                                     Evidence of HR
                                                                                                          approved
                                                                                     strategy and
                                                                                     policies reviewed
                                                                                     and enhanced

                                                                                                          Annual
                                                                                                          performance
                                                                                                                                                                                                                                    All
                         Instil a                                                                         agreements      Implementation                        Implementati
                                                      Performance                    Annual                                                  Implementation                                                                         programmes
                         conducive                                                                        signed          and monitoring                        on and
                                                      management                     performance                                             and monitoring                                                                         to ensure
                         environment to                                                                                   of annual                             monitoring of                                    Programme 1,2
                  5.2                        5.2.1    instilled in the    5.2.1.1    agreements                                              of annual                                                                              performance       R957 748
                         support a high                                                                   Revised and     performance                           annual                                           &3
                                                      organisational                 aligned to                                              performance                                                                            management
                         performance                                                                      approved        agreements                            performance
                                                      ethos                          operational plans                                       agreements                                                                             culture in
                         culture                                                                          performance                                           agreements
 5. To ensure a                                                                                                                                                                                                                     their business
                                                                                                          management
 high                                                                                                     system
 performance
 culture by                                                                                                                                                                                                                         All
 attracting and          Ensure that the                                                                                                                                                                                            programmes
 retaining                                            Organisational                                                      Organisational     Organisational     Organisationa
                         organisational                                              Organisational                                                                                                                                 to ensure
 highly                                               core values                                         Gaps and        core values        core values        l core values
                         values are                                                  core values                                                                                                                 Programme 1,2      core
 competent and    5.3                        5.3.1    evidenced in        5.3.1.1                         weaknesses      evidenced in       evidenced in       evidenced in                                                                          R300 000
                         displayed in the                                            evidenced in the                                                                                                            &3                 organisational
 skilled                                              the behaviour                                       identified      the behaviour of   the behaviour of   the behaviour
                         behaviours of                                               behaviour of staff                                                                                                                             values are
 individuals                                          of staff                                                            staff              staff              of staff
                         employees                                                                                                                                                                                                  evidenced in
                                                                                                                                                                                                                                    their business


                                                                                     Quarterly report
                                                                                                                          Annual report      Annual report      Annual report
                                                                                     on the imple-
                                                                                                                          on the             on the             on the imple-
                                                                                     mentation and
                                                                                                                          implementation     implementation     mentation
                                                                                     impact of the
                                                                                                                          and impact of      and impact of      and impact of
                                                                                     Wellness and
                         Further                                                                                          the Integrated     the integrated     the integrated
                                                                                     Disease              Imple-
                         development,                                                                                     Wellness and       Wellness and       Wellness and
                                                                                     Management           mentation of
                         review and                                                                                       Disease            Disease            Disease                             To achieve
                                                      Productive and                 Programme            the approved
                         implementation                                                                                   Management         Management         Management       Programme 3        quarterly
                  5.4                        5.4.1    healthy             5.4.1.1                         Wellness and                                                                                                                                R400 000
                         of the                                                                                           Programme          Programme          Programme        (HR)               and annual
                                                      employees                      Evidence of the      Disease
                         Employee                                                                                                                                                                   targets
                                                                                     Wellness and         Management
                         Wellness                                                                                         Wellness and       Wellness and       Wellness and
                                                                                     Disease              Programme
                         Programme                                                                                        Disease            Disease            Disease
                                                                                     Management
                                                                                                                          Management         Management         Management
                                                                                     Programme
                                                                                                                          Programme          Programme          Programme
                                                                                     having been
                                                                                                                          reviewed and       reviewed and       reviewed and
                                                                                     reviewed and
                                                                                                                          enhanced           enhanced           enhanced
                                                                                     enhanced




Three-Year Strategic Plan and Annual Plan                                                                                                              Page 33 of 44
                                                                            Office of the Public Protector




                                       OFFICE OF THE PUBLIC PROTECTOR
                                                    (OPP)


                                ANNUAL PERFORMANCE PLAN (2009-2010)




Three-Year Strategic Plan and Annual Plan                   Page 34 of 44
                                                                                                                                                                                                                Office of the Public Protector



                                                                                                        Annual
                                                                                                                                                                                                          Annual Performance Plan                              Budget
                                                                                                        Targets                          Programme Delegation
                                   OPP                                                Indicator at                                                                                                                2009/10                                     Allocation
                                                            OPP                                       (OPP Level)
                               Strategies -                                            OPP Level
                                                          Outcome -
   Strategic                     Beyond
                                                           2012+                                                                                                                      to complete       to complete       to complete       to complete
   Objective                      2012+        Outcome                    Indicator      (Cost,                                                           Secondary
                   S/I No.:                                                                                               Primary                                                         by:               by:               by:               by:
                                                 No.:                        No.:       Quality,        2009/10                                                                                                                                                  Year
                                                         End Product                                                                       Define                           Define
  Long Term                   Elements of                                              Quantity,                                                         (Responsible                                                                                            One
                                                          / Service                                                     (Responsible       Primary                        Secondary      1 Apr to          1 Jul to          1 Oct to          1 Jan to
                              the Strategy                                            Compliance,     to complete                                        or the " Input
                                                          Produced                                                    for the "Output"      Role                             Role         30 Jun           30 Sep            31 Dec             31 Mar
                               Objective                                                 Time)            by:                                               into the                                                                                           2009/10
                                                                                                                        / "Outcome")
                                                                                                                                                           Output")


                                                                                                      Ensure
                                                                                                      international
                                                                                                                                                                                                        Amendments
                                                                                                      exchange                                                                                                            Implemen
                                                                                                                                                                                                        to
                                                                                                      strategy                                                                        International                       tation of
                                                                                                                                                                                                        International
                                                                                                      enhanced                                                                        exchange                            revised
                                                                                                                                                                                                        exchange
                                                                                                      and                                                                             strategy                            international
                                                                                      Evidence of                                                                                                       strategy                            Quarterly
                                                                                                      implemented                                                                     reviewed                            exchange
                                                                                      international                                                                                                     approved and                        report on
                                                                                                                                         Compile the                                                                      strategy
                                                                                      exchange                                                                                                          implemented                         participation
                                                                                                      Quarterly                          report                                       Quarterly
                                                                                      strategy                                                                                                                                              and impact of
                                                                                                      report on                                                                       report on                           Quarterly
                                                                                      enhancement                                                                                                       Quarterly
                                                                                                      participation   Programme 2        Enhance                                      participation                       report on
                                                                                      and imple-                                                                                                        report on                           - AOA and
                                                                          1.1.1.1                     and impact      (Executive         and             N/A                          and impact of                       participation                       R1 000 000
                                                                                      mentation                                                                                                         participation                       IOI
                                                                                                      of              Support)           implement                                                                        and impact of
                                                                                                                                                                                                        and impact of
                                                                                                                                         international                                - AOA and
                                                                                      Quarterly                                                                                                                                             - international
                                                                                                      - AOA and                          exchange                                     IOI                                 - AOA and
                                                                                      reports on                                                                                                        - AOA and                           human rights
                                                                                                      IOI                                strategy                                                                         IOI
                                                                                      participation                                                                                                     IOI                                 / ombudsman
                                                                                                                                                                                      - international
                                                                                      and impact                                                                                                                                            workshops
                                                                                                      -                                                                               human rights                        - international
                                                                                                                                                                                                        - international
                                                                                                      international                                                                   / ombudsman                         human rights
                                                                                                                                                                                                        human rights
                              To enhance                 Increased                                    human                                                                           workshops                           / ombudsman
 1. To be one                                                                                                                                                                                           / ombudsman
                     1.1      international     1.1.1    visibility and                               rights /                                                                                                            workshops
 of the leading                                                                                                                                                                                         workshops
                              participation              participation                                ombudsman
 Public
                                                                                                      workshops
 Protector
 (Ombudsman)
 institutions in
 the world

                                                                                                      Quarterly
                                                                                                                                                                                      Consolidated      Consolidated      Consolidated      Consolidated
                                                                                                      and Annual
                                                                                                                                                                                      quarterly         quarterly         quarterly         annual report
                                                                                                      consolidated
                                                                                                                                                                                      report on the     report on the     report on the     on the
                                                                                      Quarterly and   report on the                      To achieve
                                                                                                                                                                                      initiatives /     initiatives /     initiatives /     initiatives /
                                                                                      annual          initiatives/    Programme 2        annual and
                                                                           1.1.1.2                                                                       N/A                          programmes        programmes        programmes        programmes        R300 000
                                                                                      consolidated    programmes      (Communications)   quarterly
                                                                                                                                                                                      undertaken to     undertaken to     undertaken to     undertaken to
                                                                                      reports         undertaken                         targets
                                                                                                                                                                                      increase the      increase the      increase the      increase the
                                                                                                      to increase
                                                                                                                                                                                      publicity of      publicity of      publicity of      publicity of
                                                                                                      the publicity
                                                                                                                                                                                      OPP               OPP               OPP               the OPP
                                                                                                      of the OPP




                              To establish
                                                                                      Evidence of     Timeous                                                                         Minimum of 1      Minimum of 1      Minimum of 1      Minimum of 1
                              an effective               Timeous and
                                                                                      timeous and     and             Programmes 1, 2                                                 engagement        engagement        engagement        engagement
                     1.2      relationship      1.2.1    qualitative       1.2.1.1                                                                       N/A                                                                                                  R450 201
                                                                                      qualitative     qualitative     &3                                                              per quarter       per quarter       per quarter       per quarter
                              with organs of             responses
                                                                                      responses       responses
                              state




Three-Year Strategic Plan and Annual Plan                                                                                                                Page 35 of 44
                                                                                                                                                                                                        Office of the Public Protector



                                                                                                  Annual
                                                                                                                                                                                                   Annual Performance Plan                          Budget
                                                                                                  Targets                         Programme Delegation
                              OPP                                              Indicator at                                                                                                                2009/10                                 Allocation
                                                       OPP                                      (OPP Level)
                          Strategies -                                          OPP Level
                                                     Outcome -
  Strategic                 Beyond
                                                      2012+                                                                                                                     to complete      to complete       to complete     to complete
  Objective                  2012+        Outcome                  Indicator      (Cost,                                                        Secondary
              S/I No.:                                                                                             Primary                                                          by:              by:               by:             by:
                                            No.:                      No.:       Quality,         2009/10                                                                                                                                             Year
                                                    End Product                                                                    Define                         Define
 Long Term               Elements of                                            Quantity,                                                      (Responsible                                                                                           One
                                                     / Service                                                   (Responsible      Primary                      Secondary          1 Apr to         1 Jul to         1 Oct to        1 Jan to
                         the Strategy                                          Compliance,      to complete                                    or the " Input
                                                     Produced                                                  for the "Output"     Role                           Role             30 Jun          30 Sep           31 Dec           31 Mar
                          Objective                                               Time)             by:                                           into the                                                                                          2009/10
                                                                                                                 / "Outcome")
                                                                                                                                                 Output")



                                                    Media
                                                    considers
                         To establish               OPP a
                                                                               Evidence of      Media
                         the media as               valued                                                                                                                                       Implementati      Implementati    Implementati
                                                                               media            relations                         To achieve                                    Approval of
                         a critical                 partner and                                                                                                                                  on as per the     on as per the   on as per the
                                                                               relations plan   plan           Programme 2        quarterly                                     the media
                1.3      partner for       1.3.1    in turn         1.3.1.1                                                                                                                      approved          approved        approved        R500 000
                                                                               implemented      approved       (Communications)   and annual                                    relations plan
                         enhancing the              produces                                                                                                                                     plan              plan            plan
                                                                               and              and                               targets
                         work of the                balanced and
                                                                               enhanced         implemented
                         OPP                        objective
                                                    media
                                                    reports


                                                                                                                                                                To provide
                                                    Robust                     Evidence of                                                                      stakeholder
                                                    engagements                an compre-       Compre-                                                         plans to
                         To establish               with                       hensive          hensive                                                         Executive                                          Adoption of
                                                                                                                                  To achieve                                                                                       Finalisation
                         strategic                  stakeholders               integrated       integrated     Programme 2                                      Support         Identification   Draft MOU for     the
                                                                                                                                  quarterly    Programmes                                                                          and imple-
                1.4      partnerships      1.4.1    resulting in    1.4.1.1    stakeholder      stakeholder    (Executive                                                       of               prioritized       stakeholder                     R715 000
                                                                                                                                  and annual   1, 2 & 3                                                                            mentation
                         with                       OPP being                  plan             management     Support)                                         To give         stakeholders     stakeholders      plan
                                                                                                                                  targets
                         stakeholders               viewed as a                implemented      plan                                                            inputs to the
                                                    value adding               and              approved                                                        OPP
                                                    partner                    enhanced                                                                         stakeholder
                                                                                                                                                                plan

                         An effective               An effective                                Integrated
                                                                                                                                                                                Review
                         integrated                 integrated                 Approved         external and                                                                                     Circulation for                   Finalisation
                                                                                                                                                                                framework                          Adoption of
                         internal and               internal and               communicati      internal       Programme 2                                                                       inputs &                          and imple-
                1.5                        1.5.1                    1.5.1.1                                                                                                     and draft                          the strategy                    R800 000
                         external                   external                   ons strategy     communicati    Communications                                                                    comments                          mentation
                                                                                                                                                                                strategy
                         communications             communicati                                 ons strategy
                         strategy                   ons strategy




Three-Year Strategic Plan and Annual Plan                                                                                                       Page 36 of 44
                                                                                                                                                                                                           Office of the Public Protector



                                                                                                       Annual
                                                                                                                                                                                                      Annual Performance Plan                           Budget
                                                                                                       Targets                           Programme Delegation
                                 OPP                                                Indicator at                                                                                                              2009/10                                  Allocation
                                                          OPP                                        (OPP Level)
                             Strategies -                                            OPP Level
                                                        Outcome -
  Strategic                    Beyond
                                                         2012+
  Objective                     2012+        Outcome                    Indicator      (Cost,                                                          Secondary                   to complete      to complete      to complete      to complete
                 S/I No.:                                                                                                 Primary
                                               No.:                        No.:       Quality,         2009/10                                                                          by:              by:              by:              by:            Year
                                                       End Product                                                                        Define                         Define
  Long Term                 Elements of                                              Quantity,                                                        (Responsible                   1 Apr to         1 Jul to         1 Oct to         1 Jan to          One
                                                        / Service                                                       (Responsible      Primary                      Secondary
                            the Strategy                                            Compliance,      to complete                                      or the " Input                  30 Jun           30 Sep           31 Dec           31 Mar
                                                        Produced                                                      for the "Output"     Role                           Role
                             Objective                                                 Time)             by:                                             into the                                                                                       2009/10
                                                                                                                        / "Outcome")
                                                                                                                                                        Output")


                                                       All complaints                                Completion of
                                                                                    No of
                                                       investigated                                  targeted
                                                                                    investigations
                                                                                                     number of
                                                                                    completed                                                                                      12               12               12               12
                            To investigate             1 Own-                                        investigations                      To achieve
                                                                                    within                                                                                         investigations   investigations   investigations   investigations
                            alleged                    initiative                                    within                              quarterly
                   2.1                        2.1.1                      2.1.1.1    approved                          Programme 1                                                  per              per              per              per              R3 646 661
                            improper                   investigation                                 approved                            and annual
                                                                                    timelines,                                                                                     investigator     investigator     investigator     investigator
                            conduct                    finalised and                                 timelines,                          targets
                                                                                    agreed                                                                                         per month        per month        per month        per month
                                                       1 systemic                                    agreed
                                                                                    standards
                                                       investigation                                 standards
                                                                                    and quality
                                                       finalised                                     and quality


                                                                                                     To produce
                                                                                                     quality
 2. To ensure                                                                                        reports on
 that all                                                                           Reports
                                                                                                     appropriate
 allegations                                                                        signed by PP
                                                                                                     investigations                                                                Quarterly        Quarterly        Quarterly        Quarterly
 of improper                                                                                                                             To achieve
                            To produce                                                               signed by the                                                                 report on the    report on the    report on the    report on the
 conduct by                                            Published                    Quarterly                                            quarterly
                   2.2      reports on        2.2.1                      2.2.1.1                     PP               Programme 1                                                  number of        number of        number of        number of        R865 900
 the state and                                         results                      report on the                                        and annual
                            investigations                                                                                                                                         reports          reports          reports          reports
 its entities                                                                       number of                                            targets
                                                                                                     Quarterly                                                                     signed by PP     signed by PP     signed by PP     signed by PP
 are                                                                                reports
                                                                                                     report on the
 investigated,                                                                      signed by PP
                                                                                                     number of
 reported on                                                                                         reports
 and                                                                                                 signed by PP
 appropriate
 remedial
 action taken                                                                       Evidence of      Ensure                                                                        Ensure           Ensure           Ensure           Ensure
                                                       Rectified and                remedial         remedial                                                                      remedial         remedial         remedial         remedial
                                                                                                                                         To achieve
                            To take                    prevented                    action taken     action is                                                                     action is        action is        action is        action is
                                                                                                                                         quarterly
                   2.3      remedial          2.3.1    improper and      2.3.1.1    and              taken and        Programme 1                                                  taken and        taken and        taken and        taken and
                                                                                                                                         and annual
                            action                     inappropriate                monitored        monitored                                                                     monitored        monitored        monitored        monitored
                                                                                                                                         targets
                                                       conduct
                                                                                                                                                                                                                                                       R383 811

                            To monitor                                              Quarterly        Quarterly                                                                     Quarterly        Quarterly        Quarterly        Quarterly
                            the                        Compliance                   report on the    report on the                       To achieve                                report on the    report on the    report on the    report on the
                            implementatio              with                         imple-           imple-                              quarterly                                 imple-           imple-           imple-           imple-
                   2.4                        2.4.1                      2.4.1.1                                      Programme 1
                            n of                       recommend-                   mentation of     mentation of                        and annual                                mentation of     mentation of     mentation of     mentation of
                            recommen-                  ations                       recommend        recommend                           targets                                   recommend-       recommend-       recommend-       recommend-
                            dations                                                 dations          dations                                                                       ations           ations           ations           ations




Three-Year Strategic Plan and Annual Plan                                                                                                              Page 37 of 44
                                                                                                                                                                                                        Office of the Public Protector



                                                                                                 Annual
                                                                                                                                                                                                   Annual Performance Plan                        Budget
                                                                                                 Targets                          Programme Delegation
                                OPP                                            Indicator at                                                                                                                2009/10                               Allocation
                                                        OPP                                    (OPP Level)
                            Strategies -                                        OPP Level
                                                      Outcome -
  Strategic                   Beyond
                                                       2012+
  Objective                    2012+       Outcome                 Indicator      (Cost,                                                        Secondary
                 S/I No.:                                                                                          Primary                                                       to complete     to complete     to complete     to complete
                                             No.:                     No.:       Quality,        2009/10                                                                                                                                            Year
                                                     End Product                                                                   Define                         Define              by:             by:             by:             by:
  Long Term                 Elements of                                         Quantity,                                                      (Responsible                                                                                         One
                                                      / Service                                                  (Responsible      Primary                      Secondary          1 Apr to        1 Jul to        1 Oct to        1 Jan to
                            the Strategy                                       Compliance,     to complete                                     or the " Input
                                                      Produced                                                 for the "Output"     Role                           Role             30 Jun          30 Sep          31 Dec          31 Mar
                             Objective                                            Time)            by:                                            into the                                                                                        2009/10
                                                                                                                 / "Outcome")
                                                                                                                                                 Output")


                                                                                               To develop
                                                                                               an impact
                                                                                               assessment
                                                                               Annual report   methodology                                                                                                                       Quarterly
                                                                               on the impact   for the                                                                                                                           report on the
                                                                               of the          awareness                                                                                                                         number of
                                                                               awareness       programme                                                                         Quarterly       Quarterly       Quarterly       sessions
                            To raise
                                                                               programme                                                                                         report on the   report on the   report on the   conducted
                            awareness of             Empowered                                                 Programme 1
                   3.1                      3.1.1                   3.1.1.1                    Annual                                                                            number of       number of       number of                       R2 320 347
                            the mandate              communities                                               (Outreach)
                                                                               Year on year    report on the                                                                     sessions        sessions        sessions        Annual report
                            of the OPP
                                                                               increase in     impact of the                                                                     conducted       conducted       conducted       on the impact
 3. To ensure                                                                  outreach        awareness                                                                                                                         of the
 accessibility                                                                 activities      programme                                                                                                                         awareness
                                                                                                                                  To achieve
 of OPP                                                                                                                                                                                                                          programme
                                                                                                                                  annual and
 services to                                                                                   Year on year
                                                                                                                                  quarterly
 all persons                                                                                   increase in
                                                                                                                                  targets
 and                                                                                           outreach
 communities                                                                                   activities

                                                                                                                                                                                 Quarterly       Quarterly       Quarterly       Quarterly
                                                                                                                                                                                 report on the   report on the   report on the   report on the
                                                                                                                                                                To assist
                                                                                                                                                                                 number of       number of       number of       number of
                            To take the                                        Quarterly       Annual                                                           with
                                                     Increased                                                                                 Programme 3                       clinics         clinics         clinics         clinics
                            services of                                        report on the   report on the   Programme 1                                      ensuring
                   3.2                      3.2.1    presence of    3.2.1.1                                                                    (Communi-                         conducted       conducted       conducted       conducted       R2 097 438
                            the OPP to                                         number of       number of       (Outreach)                                       maximum
                                                     OPP                                                                                       cation)
                            communities                                        clinics         clinics                                                          publicity for
                                                                                                                                                                                 Minimum of      Minimum of      Minimum of      Minimum of
                                                                               conducted       conducted                                                        the initiative
                                                                                                                                                                                 249 clinics     249 clinics     249 clinics     249 clinics
                                                                                                                                                                                 conducted       conducted       conducted       conducted




Three-Year Strategic Plan and Annual Plan                                                                                                       Page 38 of 44
                                                                                                                                                                                                              Office of the Public Protector



                                                                                                      Annual
                                                                                                                                                                                                         Annual Performance Plan                        Budget
                                                                                                      Targets                            Programme Delegation
                                 OPP                                               Indicator at                                                                                                                  2009/10                               Allocation
                                                         OPP                                        (OPP Level)
                             Strategies -                                           OPP Level
                                                       Outcome -
  Strategic                    Beyond
                                                        2012+                                                                                                                          to complete     to complete     to complete     to complete
  Objective                     2012+       Outcome                    Indicator      (Cost,                                                           Secondary
                 S/I No.:                                                                                               Primary                                                            by:             by:             by:             by:
                                              No.:                        No.:       Quality,         2009/10                                                                                                                                             Year
                                                      End Product                                                                         Define                         Define
  Long Term                 Elements of                                             Quantity,                                                         (Responsible                                                                                        One
                                                       / Service                                                      (Responsible        Primary                      Secondary         1 Apr to         1 Jul to       1 Oct to        1 Jan to
                            the Strategy                                           Compliance,      to complete                                       or the " Input
                                                       Produced                                                     for the "Output"       Role                           Role            30 Jun          30 Sep         31 Dec           31 Mar
                             Objective                                                Time)             by:                                              into the                                                                                       2009/10
                                                                                                                      / "Outcome")
                                                                                                                                                        Output")


                                                                                   MSP
                                                                                                    MSP
                                                                                   reviewed,
                                                      Re-                                           reviewed,
                                                                                   approved
                                                      engineered                                    approved
                                                                                   and
                            Ensure                    and                                           and
                                                                                   implemented                                           To achieve                    To
                            automation of             integrated                                    implemented                                                                        Quarterly       Quarterly       Quarterly       Quarterly
                                                                                                                                         quarterly    Programme        implement
                   4.1      business         4.1.1    business          4.1.1.1                                     Programme 3 (IT)                                                   report on the   report on the   report on the   report on the   R8 210 374
                                                                                   Implemen                                              and annual   1,2 & 3          the revised
                            systems and               processes,                                    Monitor and                                                                        MSP projects    MSP projects    MSP projects    MSP projects
                                                                                   tation of the                                         targets                       plan
                            processes                 Stable and                                    evaluate the
                                                                                   MSP
                                                      reliable                                      imple-
                                                                                   monitored
                                                      infrastructure                                mentation of
                                                                                   and
                                                                                                    the MSP
                                                                                   evaluated


                                                                                                    Ensure                                                                             Ensure          Ensure          Ensure          Ensure
                                                      Adherence to                                  compliance                                                                         compliance to   compliance to   compliance to   compliance to
                                                      applicable                   OPP              to applicable                                                                      applicable      applicable      applicable      applicable
                                                      legislation,                 compliant to     legislation                          To achieve                    To comply       legislation     legislation     legislation     legislation
                                                      policies and                 all applicable   and                                  quarterly    Programme        with policies   and             and             and             and
                                             4.2.1                      4.2.1.1                                     Programme 3                                                                                                                        R4 840 000
                                                      corporate                    legislation      regulations                          and annual   1,2 & 3          and             regulations     regulations     regulations     regulations
 4. To ensure
                                                      governance                   and              e.g. PFMA,                           targets                       procedures      e.g. PFMA,      e.g. PFMA,      e.g. PFMA,      e.g. PFMA,
 the efficient
                                                      principles                   regulations      Treasury                                                                           Treasury        Treasury        Treasury        Treasury
 and effective
                                                      and synergy                                   regulations,                                                                       regulations,    regulations,    regulations,    regulations,
 management
                                                                                                    etc                                                                                etc             etc             etc             etc
 / leadership
 of the OPP
                                                                                                                                                                       Each
                                                                                                                                                                       programme
                            Ensure good                                            Evidence of                                                                         to provide a    Consolidated    Consolidated    Consolidated    Consolidated
                   4.2                                                                              Organisation
                            governance                                             Organisation                                          To achieve                    report to       quarterly       quarterly       quarterly       quarterly
                                                      Organisation                                  al risk         Programme 2
                                                                                   al risk                                               quarterly    Programme        Security and    report on the   report on the   report on the   report on the
                                             4.2.2    al Risk           4.2.2.1                     assessed        (Security and Risk                                                                                                                 R420 000
                                                                                   assessed                                              and annual   1,2 & 3          Risk on their   monitoring of   monitoring of   monitoring of   monitoring of
                                                      Managed                                       and             Management)
                                                                                   and                                                   targets                       actions to      identified      identified      identified      identified
                                                                                                    managed
                                                                                   managed                                                                             monitor         risks           risks           risks           risks
                                                                                                                                                                       identified
                                                                                                                                                                       risks


                                                                                   Evidence of
                                                                                   security
                                                      Protection of                                 Review of                                                                                                                          Review policy
                                                                                   management                       Programme 2
                                                      assets and                                    policy and                                                                         Quarterly       Quarterly       Quarterly       and
                                             4.2.3                      4.2.3.1    policy                           (Security and Risk                                                                                                                 R70 000
                                                      information                                   implement                                                                          report          report          report          implement
                                                                                   reviewed and                     Management)
                                                      ensured                                       changes                                                                                                                            changes
                                                                                   changes
                                                                                   implemented




Three-Year Strategic Plan and Annual Plan                                                                                                              Page 39 of 44
                                                                                                                                                                                                                Office of the Public Protector



                                                                                                      Annual
                                                                                                                                                                                                           Annual Performance Plan                              Budget
                                                                                                      Targets                          Programme Delegation
                              OPP                                                   Indicator at                                                                                                                   2009/10                                     Allocation
                                                       OPP                                          (OPP Level)
                          Strategies -                                               OPP Level
                                                     Outcome -
  Strategic                 Beyond
                                                      2012+                                                                                                                            to complete       to complete       to complete       to complete
  Objective                  2012+        Outcome                       Indicator      (Cost,                                                          Secondary
              S/I No.:                                                                                                  Primary                                                            by:               by:               by:               by:
                                            No.:                           No.:       Quality,        2009/10                                                                                                                                                     Year
                                                    End Product                                                                         Define                           Define
 Long Term               Elements of                                                 Quantity,                                                        (Responsible                                                                                                One
                                                     / Service                                                        (Responsible      Primary                        Secondary         1 Apr to           1 Jul to          1 Oct to         1 Jan to
                         the Strategy                                               Compliance,     to complete                                       or the " Input
                                                     Produced                                                       for the "Output"     Role                             Role            30 Jun            30 Sep            31 Dec            31 Mar
                          Objective                                                    Time)            by:                                              into the                                                                                               2009/10
                                                                                                                      / "Outcome")
                                                                                                                                                        Output")


                                                                                                                                                                       Each
                                                                                                                                                                       programme
                                                                                                                                       To                                              Quarterly         Quarterly         Quarterly         Quarterly
                                                                                                                                                                       to provide a
                                                                                                                                       consolidate                                     report on the     report on the     report on the     report on the
                                                    Clean audits                    Clean audits    Clean audit                                       Programme        report to
                                           4.2.4                         4.2.4.1                                    Programme 3        and ensure                                      action plan       action plan       action plan       action plan       R1 100 000
                                                    maintained                      maintained      maintained                                        1,2 & 3          Finance on
                                                                                                                                       action plans                                    against the       against the       against the       against the
                                                                                                                                                                       their actions
                                                                                                                                       are effected                                    audit findings    audit findings    audit findings    audit findings
                                                                                                                                                                       against audit
                                                                                                                                                                       findings


                                                                                                                                                                                       Quarterly         Quarterly         Quarterly         Quarterly
                                                    Best practice                   Cost model                                                                                         report on the     report on the     report on the     report on the
                                                    cost                            implemented,    Cost model      Programme 3                                                        expenditure       expenditure       expenditure       expenditure
                                           4.2.5                         4.2.5.1                                                                                                                                                                               No Budget
                                                    management                      reviewed and    implemented     (Finance)                                                          on budget vs.     on budget vs.     on budget vs.     on budget vs.
                                                    institutionalised               enhanced                                                                                           actual per line   actual per line   actual per line   actual per line
                                                                                                                                                                                       item per BU       item per BU       item per BU       item per BU


                         Ensure that                                                                Ensure that
                                                                                    Evidence of                                                                        To provide
                         the                        Organisation                                    the
                                                                                    organisationa                                                                      support and     Imple-            Imple-            Imple-            Imple-
                         organisational             al structure                                    organisation                                      Programme 3
                4.3                        4.3.1                         4.3.1.1    l structure                     Programme 2                                        guidance to     mentation         mentation         mentation         mentation
                         structure is               aligned to                                      al structure                                      (HR)
                                                                                    aligned to                                                                         the
                         aligned to                 strategy                                        is aligned to
                                                                                    strategy                                                                           organisation
                         strategy                                                                   strategy

                                                                                                                                                                                       Ensure            Ensure            Ensure            Ensure
                                                                                    Evidence of     Ensure the                                                                         quarterly         quarterly         quarterly         quarterly
                         Monitor and
                                                    OPP                             OPP             monitoring                                                         To report       monitoring        monitoring        monitoring        monitoring
                         evaluate the
                                                    performance                     performance     and                                               Programme        quarterly on    and               and               and               and
                4.4      overall           4.4.1                         4.4.1.1                                    Programme 2                                                                                                                                R400 000
                                                    aligned to                      monitored       evaluation of                                     1,2 & 3          programme       evaluation of     evaluation of     evaluation of     evaluation of
                         institutional
                                                    mandate                         and             business                                                           performance     the               the               the               the
                         performance
                                                                                    evaluated       performance                                                                        organisation's    organisation's    organisation's    organisation's
                                                                                                                                                                                       annual plan       annual plan       annual plan       annual plan

                                                                                                                                                                                       Ensure the        Ensure the        Ensure the        Ensure the
                                                                                    Evidence of     Ensure the
                                                                                                                                                                                       quarterly         quarterly         quarterly         quarterly
                                                                                    the imple-      imple-
                                                                                                                                                                                       imple-            imple-            imple-            imple-
                                                                                    mentation of    mentation of                                                       To
                         Ensure the                                                                                                                                                    mentation of      mentation of      mentation of      mentation of
                                                    Aligning OPP                    the Service     the Service                                                        implement
                         imple-                                                                                                                                                        the Service       the Service       the Service       the Service
                                                    to the                          Delivery        Delivery                                                           the Service
                         mentation of                                                                                                                 Programme                        Delivery          Delivery          Delivery          Delivery
                4.5                        4.5.1    Service              4.5.1.1    Charter         Charter         Programme 2                                        Delivery
                         the Service                                                                                                                  1,2 & 3                          Charter           Charter           Charter           Charter
                                                    Delivery                                                                                                           Charter in
                         Delivery
                                                    Charter                         Service         Review the                                                         the
                         Charter                                                                                                                                                       Review the        Review the        Review the        Review the
                                                                                    Delivery        Service                                                            programme
                                                                                                                                                                                       Service           Service           Service           Service
                                                                                    Charter         Delivery
                                                                                                                                                                                       Delivery          Delivery          Delivery          Delivery
                                                                                    reviewed        Charter
                                                                                                                                                                                       Charter           Charter           Charter           Charter




Three-Year Strategic Plan and Annual Plan                                                                                                             Page 40 of 44
                                                                                                                                                                                                       Office of the Public Protector



                                                                                                       Annual
                                                                                                                                                                                                   Annual Performance Plan                        Budget
                                                                                                       Targets                         Programme Delegation
                              OPP                                                     Indicator at                                                                                                         2009/10                               Allocation
                                                         OPP                                         (OPP Level)
                          Strategies -                                                 OPP Level
                                                       Outcome -
  Strategic                 Beyond
                                                        2012+                                                                                                                    to complete     to complete     to complete     to complete
  Objective                  2012+          Outcome                       Indicator      (Cost,                                                      Secondary
              S/I No.:                                                                                                  Primary                                                      by:             by:             by:             by:
                                              No.:                           No.:       Quality,       2009/10                                                                                                                                      Year
                                                      End Product                                                                       Define                         Define
 Long Term               Elements of                                                   Quantity,                                                    (Responsible                                                                                    One
                                                       / Service                                                      (Responsible      Primary                      Secondary     1 Apr to        1 Jul to        1 Oct to        1 Jan to
                         the Strategy                                                 Compliance,    to complete                                    or the " Input
                                                       Produced                                                     for the "Output"     Role                           Role        30 Jun         30 Sep          31 Dec           31 Mar
                          Objective                                                      Time)           by:                                           into the                                                                                   2009/10
                                                                                                                      / "Outcome")
                                                                                                                                                      Output")


                                                                                                     Monitor and                                                                 Quarterly       Quarterly       Quarterly       Quarterly
                                                                                      Integrated
                                                                                                     evaluate the                                                                report on the   report on the   report on the   report on the
                         Institutionalise             Organisational                  strategy on
                                                                                                     imple-                                                                      imple-          imple-          imple-          imple-
                         organisational               memory,                         organisa                                         To achieve
                                                                                                     mentation of                                                                mentation of    mentation of    mentation of    mentation of
                         memory,                      research and                    tional                        Programme 3        quarterly
                4.6                          4.6.1                         4.6.1.1                   the strategy                                                                the             the             the             the             R500 000
                         research and                 knowledge                       memory,                       (KM)               and annual
                                                                                                                                                                                 Knowledge       Knowledge       Knowledge       Knowledge
                         knowledge                    products                        research and                                     targets
                                                                                                     Review and                                                                  Management      Management      Management      Management
                         products                     institutionalised               knowledge
                                                                                                     enhance the                                                                 and Research    and Research    and Research    and Research
                                                                                      products
                                                                                                     strategy                                                                    Strategy        Strategy        Strategy        Strategy




Three-Year Strategic Plan and Annual Plan                                                                                                            Page 41 of 44
                                                                                                                                                                                                        Office of the Public Protector




                                                                                                   Annual
                                                                                                                                                                                                           Annual Performance Plan                                Budget
                                                                                                   Targets                           Programme Delegation
                            OPP                                                  Indicator at                                                                                                                      2009/10                                       Allocation
                                                      OPP                                        (OPP Level)
                        Strategies -                                              OPP Level
                                                   Outcome -
 Strategic                Beyond
                                                     2012+
 Objective      S/I        2012+        Outcome                      Indicator      (Cost,                                                         Secondary
                No.:                      No.:                          No.:       Quality,                           Primary                                                          to complete       to complete        to complete
                                                  End Product                                      2009/10                                                                                                                                     to complete          Year
 Long Term             Elements of                                                Quantity,                                           Define                           Define              by:                by:                by:
                                                   / Service                                                                                      (Responsible                                                                                      by:             One
                       the Strategy                                              Compliance,                        (Responsible      Primary                        Secondary           1 Apr to          1 Jul to           1 Oct to
                                                   Produced                                      to complete                                      or the " Input                                                                                 1 Jan to
                        Objective                                                   Time)                         for the "Output"     Role                             Role              30 Jun            30 Sep             31 Dec
                                                                                                     by:                                             into the                                                                                     31 Mar          2009/10
                                                                                                                    / "Outcome")
                                                                                                                                                    Output")



                                                                                 Approved ,
                                                                                 communicati
                                                                                 on and imple-
                                                                                 mentation of
                       Integrated HR              Best practice                                  HR policies                                                        To implement      Quarterly         Quarterly          Quarterly          Quarterly
                                                                                 the HR                                              To achieve
                       strategy and               approach to                                    approved,                                                          the HR            monitoring and    monitoring and     monitoring and     monitoring and
                                                                                 policies                         Programme 3        quarterly    Programme
                5.1    policies          5.1.1    managing            5.1.1.1                    communicated                                                       policies in the   report on the     reporting on the   reporting on the   reporting on the   R1 150 000
                                                                                                                  (HR)               and annual   1,2 & 3
                       implemented                Human                                          and                                                                respective        implementation    implementation     implementation     implementation
                                                                                 Evidence of                                         targets
                                                  Resources                                      implemented                                                        programmes        of HR policies    of HR policies     of HR policies     of HR policies
                                                                                 HR strategy
                                                                                 and policies
                                                                                 reviewed and
                                                                                 enhanced


                                                                                                                                                                                       Finalise final
5. To ensure                                                                                                                                                                           assessments
a high                                                                                                                                                                                 for the
performance
                                                                                                                                                                                       previous          Quarterly
culture by             Instil a                                                  Signed          Signed                                                            All                 performance       report on the
attracting                                                                                                                                                                                                                  Quarterly
                       conducive                  Performance                    annual          annual                                                            programmes          cycle             review of                             Quarterly
and retaining                                                                                                                                                                                                               report on the
                       environment                management                     performance     performance                                                       to ensure           (2008/9)          performance                           Communicatio
highly                                                                                                                                            Programme                                                                 Finalised
                5.2    to support a      5.2.1    instilled in the    5.2.1.1    agreements      agreements                                                        performance                           agreements                            n of the final    R957 748
competent                                                                                                                                         1,2 & 3                                                                   interim
                       high                       organisational                 aligned to      aligned to                                                        management          All               in terms of                           assessment
and skilled                                                                                                                                                                                                                 performance
                       performance                ethos                          operational     operational                                                       culture in their    Performance       the quality                           process
individuals                                                                                                                                                                                                                 assessments
                       culture                                                   plans           plans                                                             business            agreements        and
                                                                                                                                                                                       signed for the    alignment.
                                                                                                                                                                                       2009/10
                                                                                                                                                                                       performance
                                                                                                                                                                                       cycle


                                                                                                                                                                    All                Review code
                       Ensure that
                                                  Organisation                                                                                                      programmes         of conduct
                       the                                                       Organisation    Organisational
                                                  al core                                                                                                           to ensure                                                                  Organisational
                       organisational                                            al core         core values                                                                                                                Report on the
                                                  values                                                                                                            core               Ensure            Values                                core values
                       values are                                                values          displayed                                        Programme                                                                 impact of the
                5.3                      5.3.1    displayed           5.3.1.1                                                                                       organisational     values are        workshop                              evidenced in      R300 000
                       displayed in                                              displayed in     in the                                          1,2 & 3                                                                   values
                                                   in the                                                                                                           values are         incorporated      conducted                             the behaviour
                       the                                                       the behaviour   behaviour                                                                                                                  workshop
                                                  behaviour of                                                                                                      evidenced in       in the                                                  of staff
                       behaviours of                                             of staff        of staff
                                                  staff                                                                                                             their              performance
                       employees
                                                                                                                                                                    business           plans




        Three-Year Strategic Plan and Annual Plan                                                                                                             Page 42 of 44
                                                                                                                                                                                    Office of the Public Protector




                                                                                         Annual
                                                                                                                                                                                       Annual Performance Plan                        Budget
                                                                                         Targets                          Programme Delegation
                        OPP                                            Indicator at                                                                                                            2009/10                               Allocation
                                                 OPP                                   (OPP Level)
                    Strategies -                                        OPP Level
                                              Outcome -
Strategic             Beyond
                                                2012+
Objective   S/I        2012+       Outcome                 Indicator      (Cost,                                                        Secondary
            No.:                     No.:                     No.:       Quality,                          Primary                                                  to complete      to complete     to complete
                                             End Product                                 2009/10                                                                                                                     to complete        Year
Long Term          Elements of                                          Quantity,                                          Define                         Define        by:               by:             by:
                                              / Service                                                                                (Responsible                                                                       by:           One
                   the Strategy                                        Compliance,                       (Responsible      Primary                      Secondary     1 Apr to         1 Jul to        1 Oct to
                                              Produced                                 to complete                                     or the " Input                                                                  1 Jan to
                    Objective                                             Time)                        for the "Output"     Role                           Role        30 Jun           30 Sep          31 Dec
                                                                                           by:                                            into the                                                                      31 Mar        2009/10
                                                                                                         / "Outcome")
                                                                                                                                         Output")


                                                                       Quarterly
                                                                       report on the   Annularly
                                                                       imple-          report on the
                                                                       mentation       imple-
                                                                       and impact of   mentation
                                                                                                                                                                    Quarterly        Quarterly       Quarterly       Quarterly
                   Further                                             the Wellness    and impact of
                                                                                                                                                                    report on the    report on the   report on the   report on the
                   development,                                        and Disease     the Wellness
                                                                                                                                                                    imple-           imple-          imple-          imple-
                   review and                                          Management      and Disease                        To achieve
                                             Productive                                                                                                             mentation        mentation       mentation       mentation
                   implementatio                                       Programme       Management      Programme 3        quarterly
            5.4                     5.4.1    and healthy    5.4.1.1                                                                                                 and impact of    and impact of   and impact of   and impact of   R400 000
                   n of the                                                            Programme       (HR)               and annual
                                             employees                                                                                                              the Wellness     the Wellness    the Wellness    the Wellness
                   Employee                                            Evidence of                                        targets
                                                                                                                                                                    and Disease      and Disease     and Disease     and Disease
                   Wellness                                            the Wellness    Wellness and
                                                                                                                                                                    Management       Management      Management      Management
                   Programme                                           and Disease     Disease
                                                                                                                                                                    Programme        Programme       Programme       Programme
                                                                       Management      Management
                                                                       Programme       Programme
                                                                       having been     reviewed and
                                                                       reviewed and    enhanced
                                                                       enhanced




      Three-Year Strategic Plan and Annual Plan                                                                                                    Page 43 of 44
                                                                        Office of the Public Protector




PART 5


5.1     CONCLUSION

1. We remain steadfast in fulfilling our mandate in strengthening constitutional democracy. We will
   continue to ensure that we add value to our stakeholders.

2. Some of the remaining challenges can be summarised as follows:

        2.1    To continue to strenghthen our relationship with our stakeholders
        2.2    To optimise and prioritise the utilisation of financial resources;
        2.3    To continually review and improve internal business processes to be in line
               with best international practices;
        2.4    To continue to improve efficiency in organs of state;
        2.5    To further improve and reduce turnaround times in the finalisation of
               investigations;
        2.6    To continue to attract and retain skilled personnel; and
        2.7    To continue to reach out to the 44 million citizens.

3. The strategic plan is by nature a living document, we are certain that it will mature and grow as
   we move forward. Although this year marks the end of my term, I am certain that the
   management team and staff of the OPP will remain unified and committed in maintaining and
   sustaining the constitutional mandate of the OPP.




Three-Year Strategic Plan and Annual Plan                                              Page 44 of 44

				
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