Sample phrases for performance appraisals Frustration or Feedback There is a significant difference between dumping your anger or frustration on someone who is not meeting your standards, and communicating in a way that will create a real and permanent shift in behaviour - as well as the required results. Your ability to give meaningful and effective feedback is probably the most useful skill you can develop as a business leader. However, like all effective communication it takes a little effort and practice. You need to consider if it is worth practicing a skill that will create continuous improvement in your teams and ultimately the success of your business. While it might feel like a good release of pent up feelings; barking at someone, becoming sarcastic or resorting to insults about their abilities, will only create a negative cycle. People, who feel unjustly criticised, will always become defensive and create their own self justification for why their performance is what it is. It can easily create unhelpful arguments or the silent resentment and systematic collection of evidence against you to use in a grievance or a claim of unfair or even unlawful treatment. This will put you on the back foot because it requires a lot of time, effort and money to defend yourself. Remember when it comes to employment law you are guilty until proven innocent. Use objectivity Effective feedback is about raising awareness. It is about the impact of someone's behaviour, not about them personally. Giving effective feedback is a skill that needs to be developed by practicing regularly. Like all good things in life it's about keeping it very simple. You should always address 3 topics: you can think of them as the First-AID for improved performance. A - Action: The observable things the person is doing poorly. I - Impact: The effects these actions are having. D - Desired Outcome: The ways in which the person could do things more effectively. Some phrases you may want to practice: • "What I have observed is..." (their Action, or lack of Action. This can also be applied to unwanted behaviour) • "Do you understand how that looks to me? The impression I get if I observe that is... (this is an opportunity to share how you feel about it - but remember to avoid becoming personal!) • "The Impact of that on the (business / team / work / Client) is... (explain the consequences of their actions / behaviour because they are probably unaware) • "What I need to see is...." (the desired outcomes or behaviours you want to see ) • "If there is no change, there will be consequences like... (be specific: me always on your case / going down the more formal route i.e. disciplinary hearings.) • "How can I best support you to succeed?" • "What will you do differently now? • "When will we review this?" Catch people doing something right It is also very powerful to give AID Feedback when you see someone doing something right. Being very specific about the actions / behaviours you observed, the positive impact it is having and what you like about it will encourage more of the same. http://performanceappraisalebooks.info/ : Over 200 ebooks, templates, forms for performance appraisal.