The Performance Institute and IBM invite you to a complimentary webinar discussion on: ENHANCING SERVICE DELIVERY & CITIZEN ENGAGEMENT G overnment managers across the country are using techniques and innovations in performance management and Wednesday, August 25, 2010 measurement to better serve taxpayers and increase results. 2:00 PM EST Whether it is in deploying a scorecard, utilizing predictive analytics or creating tools to increase taxpayer feedback in the process, managers Duration: 90 minutes are making real progress. This is a complementary event! Join us for a complimentary webinar discussion around best practices on how agencies like yours are making substantive Featuring: differences in their government programs by improving service delivery and citizen engagement. Jon Desenberg Senior Policy Director, The Performance Institute Attend this Webinar and Learn How To: • Determine citizen needs and provide responsive, equitable services Who Should Attend: to the community • Strategic Planners • Use performance measures to improve service delivery • Program Managers • Demonstrate accountability to citizens, elected ofﬁcials and • Program Analysts other interested parties by reporting the service efforts and • Performance Analysts accomplishments of your organization • Budget Ofﬁcers • Improve the allocation of resources by using performance information • Anyone else involved in delivering services to the taxpayer to inform the development and enactment of your budget • Assure the achievement of desired results by using performance information to monitor the delivery of services and make adjustments 1. RSVP by calling 877-992-9521 2. Register Online at: www.PerformanceInstitute.org/CitizenService 3. No tuition fee required! Hosted by: Registrations are accepted up to 2 hours before start time and are valid for one logon and phone line only.