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IBM Service Delivery Webinar

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IBM Service Delivery Webinar Powered By Docstoc
					The Performance Institute and IBM invite you to a complimentary webinar discussion on:




ENHANCING
SERVICE DELIVERY &
CITIZEN ENGAGEMENT
G
         overnment managers across the country are using
         techniques and innovations in performance management and           Wednesday, August 25, 2010
         measurement to better serve taxpayers and increase results.
                                                                            2:00 PM EST
Whether it is in deploying a scorecard, utilizing predictive analytics or
creating tools to increase taxpayer feedback in the process, managers       Duration: 90 minutes
are making real progress.                                                   This is a complementary event!
Join us for a complimentary webinar discussion around best
practices on how agencies like yours are making substantive
                                                                                         Featuring:
differences in their government programs by improving service delivery
and citizen engagement.                                                                  Jon Desenberg
                                                                                         Senior Policy Director,
                                                                                         The Performance Institute
Attend this Webinar and Learn How To:
• Determine citizen needs and provide responsive, equitable services        Who Should Attend:
  to the community
                                                                            • Strategic Planners
• Use performance measures to improve service delivery                      • Program Managers
• Demonstrate accountability to citizens, elected officials and              • Program Analysts
  other interested parties by reporting the service efforts and             • Performance Analysts
  accomplishments of your organization                                      • Budget Officers

• Improve the allocation of resources by using performance information      • Anyone else involved in delivering
                                                                              services to the taxpayer
  to inform the development and enactment of your budget

• Assure the achievement of desired results by using performance
  information to monitor the delivery of services and make adjustments




1. RSVP by calling 877-992-9521

2. Register Online at:
   www.PerformanceInstitute.org/CitizenService
3. No tuition fee required!                                                 Hosted by:

Registrations are accepted up to 2 hours before start time and are valid
for one logon and phone line only.

				
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