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100 Ways To Improve Your Communication Style

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					                100 Ways To Improve Your Communication Style


Bar Chart
Color in the boxes below, left to right, to create a bar chart which reflects
your current score for each section. Update this chart as you make progress
in this program. Keep going until you reach a full 30 points in each category!


The 10 Areas of
                                                   10 12 14 16 18 20 22 24 26 28 30
Communication

1. How well do you come across?

2. How well do you listen?

3. How well are you understood?

4. What do you talk about?

5. How well do you converse?

6. How believable are you?

7. How positive are you?

8. How do you affect others?

9. How effectively do you
communicate?

10. How aware are you?


                            Current Overall Score is: _______
                                     Maximum is 300 points
                              Percentage Score is: _______%
                                         Maximum is 100%

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                                            Instructions & Scoring


This self-test contains 10 'questions' in each of the 10 categories listed above in the Bar
Chart. On the following pages, please read all 100 statement pairs and circle the numeral
1, 2, or 3 located between them.


- Circle 1 if the statement on the left is fairly true or often true.
- Circle 2 if the statements on both the left and right are both somewhat true.
- Circle 3 if the statement on the right is almost always true.


Scoring Tips


A. If you're on the fence about a statement, be a hard grader and circle 2 or 1. Only circle
3 if you (and others) feel that you've really mastered that element of your communication
style. Even fairly good communicators will usually score a 1 or 2.
B. A score of 3 really means that you are model of this statement. You've probably been
complimented many times for it. It means that all parts of the statement on the right are
true; not just selected parts are true.
C. If you find that only one part of the statement on the left is true but other parts are
not, give yourself a 1. Any aspect of the statement being true will give you a 'low' score.
D. If you find yourself cheating or being overly generous, please deduct 10 percentage
points from the overall total. Likewise, if you have been overly hard on yourself, add 5
percentage points to your overall score. The best thing is to be fair and honest in your self
assessment, yet rigorous.
E. This profile is for you to take for yourself, but you may want to give it to friends or
colleagues and have them profile you. In the training business, this is called "doing a
360." It's valuable because even if you are completely honest in answering the
statements, most of us have blind spots or can't always see ourselves as others do. Give
others a chance to help you by sharing this profile with them. (It's fine to duplicate this
profile, but only for personal use. You may not adapt it or use it as the basis for
business/corporate program or group work. Just 1-1 work. It is the intellectual property of
Tiso Coaching Services



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       1. How well do you come across?
       This is how others would likely describe your communication style.


1. Loud, coarse, booming, domineering,                      1 2 3 Refined, subtle, graceful, polished, quiet
intense
                                                            1 2 3 Naturally paced, calm, composed,
2. Manic, charged up, hyper, too eager,                              present
too 'on'                                                        23
                                                                     Naturally paced, enthusiastic, vibrant
                                                            1
3. Slow, plodding, flat, monotone,                              23
draggy                                                               Pleased, thankful, grateful, happy
                                                            1
                                                                23
4. Complains, whines, screeches, grates                              Expressive, not syrupy, genuine,
                                                            1
                                                                2 3 accurate, honest
5. Sugary, puffery-oriented, too 'nice,'
                                                            1
fake                                                            2 3 Shares with the person


                                                            1
6. Speaks at the person                                         2 3 Light, not weighted down, yet respectful
                                                                     and caring
                                                            1
7. Heavy, significant, overly concerned                         23
                                                                     Simple, easy to grasp and understand
                                                            1
8. Speaks in a complicated, convoluted                          23
or technical way                                                     Friendly, open, positive, expectant,
                                                            1
                                                                     warm
9. Suspicious, distrusting, negative, cold
                                                                     Flexible, fluid, casual, 3-dimensional
10. Rigid, measured, dogmatic, linear


                                       Section Score ______ (maximum is 30)




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       2. How well do you listen?
       How well do you hear what is being said and not said?


11. Listens too attentively or too                          1 2 3 Feels what is being said, doesn't need
carefully; too intense                                              all of the data
                                                            123
12. Hears mostly just the facts or                                  Hears that which is behind what's
information                                                 1 2 3 actually being said


13. Waits for overwhelming evidence                         1 2 3 Trusts inklings or intuition fairly quickly
before trusting self
                                                            1 2 3 Lets what is heard be absorbed and
14. Acquires and consumes information;                              integrated fully
always seeking                                              123
                                                                    Knows what to listen for, recognizes
15. Listens passive, blindly, dumbly                        1 2 3 clues


16. Busy preparing a response to what is                    1 2 3 Listens fully to the person speaking
being said
                                                            1 2 3 Accepts what's being said; doesn't resist,
17. Reacts negatively to what's being                               defend or react
said                                                        123
                                                                    Prompts, encourages the person to say
18. Interrupts, attempts to correct,                                more
advise or fix
                                                                    Can listen/handle multiple lines of the
19. Can hear/handle only one 'thing' at a                           conversation
time
                                                                    Hears everything that's being
20. Hears only part of what's being                                 communicated
communicated; filters input


                                       Section Score ______ (maximum is 30)
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      3. How well are you understood?
      How well do you phrase and articulate your thoughts or concerns?


21. Launches in with new information or                    1 2 3 First contextualizes new information or
ideas recklessly                                                   ideas
                                                           123
22. Lectures at others; pushes                                     Educates others, notices how well the
information                                                1 2 3 listener is absorbing


23. Rambles, confuses, over explains                       1 2 3 Is succinct; uses clear, easily understood
                                                                   terms
24. Use clichés', jargon, technical                        123
language                                                           Makes points in simple, compelling
                                                           1 2 3 message format
25. Seeks to convince or sell
                                                           1 2 3 Seeks to respond to the needs and
26. Speaks rotely/boilerplate; same                                interests of the listener
content/format for everyone                                123
                                                                   Personalizes, customizes words/message
27. Uses general or vague terms or                         1 2 3 to fit listener's ear
words; over simplifies
                                                           1 2 3 Uses exact, highly descriptive words or
28. Says what the other person wants or                            terms
needs to hear
                                                                   Says what needs to be said; doesn't hold
29. If misunderstood, repeats same                                 back
thing, probably louder
                                                                   If misunderstood, says it very
30. Has limited vocabulary or                                      differently; uses examples
understanding of words
                                                                   Has extensive, full vocabulary and


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                                                                     command of language


                                        Section Score ______ (maximum is 30)


                                                 4. What do you talk about?
                                  In conversations, what do you talk about most?



31. Talks about life's symptoms,                             1 2 3 Talks about the source of a problem or
circumstances, problems                                              its possible solutions
                                                             123
32. The negative side of things; what's                              The positive side of things; what one is
wrong                                                        1 2 3 happy about


33. The past or the future                                   1 2 3 The present


34. What you or they should, could or                        1 2 3 What one really wants to do or is excited
ought to be doing                                                    about
                                                             123
35. What interests you; your agenda                                  What interests both parties in the
exclusively                                                  1 2 3 conversation


36. Mostly just facts, information,                          1 2 3 Concepts, ideas, possibilities, trends
historical data
                                                             1 2 3 Yourselves
37. Others
                                                             1 2 3 What you're learning
38. What you know
                                                                     What the other person most wants to do
39. What the other person should do or
not do                                                               The other person's situation, goals or
                                                                     problems


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40. Things you're trying to get the other
person to believe



                                      Section Score ______ (maximum is 30)




                                             5. How well do you converse?
                             How well do you have fluid, two-way conversations?


41. Pushes mood or style onto the other                    1 2 3 Matches tone, mood and pace of the
person                                                             other person
                                                           123
42. Speaks OR listens; can't do both at                            Speaks AND listens at the same time
same time; half-duplex                                     1 2 3 (full-duplex)


43. Easily distracted; inattentive                         1 2 3 Very attentive without being intrusive or
                                                                   in your face
44. Interesting                                            123
                                                                   Interested
45. Responds mostly to the information                     123
being shared                                                       Responds mostly to the person speaking
                                                           123
46. Needs to first understand the                                  Easily gets the 'gist' of what is meant
information fully                                          123
                                                                   Dances back and forth easily; quick on
47. Locks on and doesn't stop until their                  1 2 3 the draw; nimble
point is fully made
                                                           1 2 3 Responds with personalized, relative
48. Gives pat answers, clichés, sayings,                           comments
quotes


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                                                                    Tracks, follows, responds to what has
49. Responds with non-sequitors;                                    just been said
disjointed, off the subject
                                                                    Clarifies what was said or meant
50. Peppers with questions


                                       Section Score ______ (maximum is 30)


                                                6. How believable are you?
                                             How authentic is what you say?


51. Is pretentious, attempts to impress,                    1 2 3 Simple, humble, non-pretentious, real
a name-dropper
                                                            1 2 3 Happy to help and please, but not at the
52. Too eager to please; two-faced or                               expense of honesty
flip flops                                                  123
                                                                    Forthright and forthcoming; easily tells
53. Sneaky; says only part of the truth                     1 2 3 all of the facts or truth
or facts
                                                            1 2 3 Completely honest, always; can afford
54. Dishonest, lies, fibs or is partially                           the consequences
honest; justifies                                           123
                                                                    Under-promises, understates
55. Over-promises, overstates                               123
                                                                    Tells, informs, responds to the other
56. Sells, promotes, enrolls, convinces,                    1 2 3 person's interest
hooks/hypes
57. Performs for the listener or tries too                  1 2 3 Relates with them as an equal,
hard                                                                collaboratively
                                                            123
58. Hungry, desperate, needy, pleading                              Legitimate, experienced, secure,
                                                                    assured, confident

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59. Insincere, disingenuous, fake, full of
it                                                                    Sincere, caring, salt-of-the-earth; no b.s.


60. Sounds too 'on' or too up;                                        Present, relaxed; 'with' the other person
adrenalined


                                         Section Score ______ (maximum is 30)


                                                    7. How positive are you?
                                  How do you make people feel about themselves?



61. Critical, insensitive or harsh, even if                   1 2 3 Constructive, yet direct and honest
accurate
                                                              1 2 3 Endorses, celebrates the other person's
62. Ignores, one-ups, downplays or                                    accomplishments
diminishes the person                                         123
                                                                      Inclusive, tolerant, learns from diversity
63. Excludes people or groups; bigoted,                       1 2 3 or differentness
intolerant
                                                              1 2 3 Highly respectful, even when the person
64. Disrespectful to the other person,                                is mistaken or wrong
uses barbs or digs                                            123
                                                                      Treats every person as a positive, well-
65. Judges, ignores, labels, disregards                       1 2 3 intentioned individual
others
                                                              1 2 3 Is generous, forgiving, compassionate,
66. Holds a grudge and shows it,                                      seeks to mend or heal
gossips, backstabs, thwarts.                                  123
67. Tears people down, points out flaws,                              Builds a person up, consistently
undermines                                                    123
                                                                      Curious; seeks to understand and evolve


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68. Righteous; pushes own views
relentlessly                                                       Listens more than talks


69. Talks more than listens                                        Win-Win or Win-Win-Win oriented (you,
                                                                   them, others)
70. Win (exclusively self-interest
oriented)



                                      Section Score ______ (maximum is 30)


                                              8. How do you affect others?
                                   What impressions do you leave with others?



 71. Annoys or irritates others with style,                1 2 3 Impresses others without trying to
                           content, personality
                                                           1 2 3 People find you credible and
 72. Leaves others doubtful of one's skill                         knowledgeable
                               level or expertise          123
                                                                   Is always unconditionally constructive,
  73. Leaves people feeling hurt, bruised                  1 2 3 even when joking
                                           or in pain
                                                           1 2 3 The person feels like you were really
 74. Leaves the person not feeling heard                           interested in them
                                                           123
       75. Leaves people feeling like they                         The person feels like you were really
                    witnessed a performance                1 2 3 'with' them


76. Leaves people with their eyes rolling,                 1 2 3 The person feels you are wise and
                          murmuring 'clueless'                     knowing, yet humble
                                                           123
77. Leaves people shaken or shocked by                             The person feels touched and inspired by

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                           a torrent of emotion            1 2 3 your presence


        78. Leaves people with their eyes                          The person feels you helped them learn
               glazed; information overload                        something easily


  79. Leaves people wondering why they                             The person wants you to keep talking
                              bothered listening
                                                                   The person invites to you spend more
 80. Leaves people crossing you off their                          time together
                          Rolodex immediately


                                      Section Score ______ (maximum is 30)




                                 9. How effectively do you communicate?
       How easily and consistently does your communication cause the results you
                                                         intend?



81. Results driven at the expense of                       1 2 3 Easily invests in others and harvests
individuals                                                        results from there
                                                           123
82. Speaks from theory, book learning                              Speaks from hands on or observed
                                                           1 2 3 experience
83. Asks obliquely or hints at what is
wanted or needed                                           1 2 3 Asks or tells directly and
                                                                   straightforwardly
84. Merely informs                                         123
                                                                   Naturally inspires
85. Silent, passive, weak or wimpy;                        123
doesn't fully communicate                                          Naturally confident; requests and says


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                                                           1 2 3 what's on one's mind
86. Needs immediate gratification,
results, response, outcomes                                1 2 3 Can easily afford to plant seeds and
                                                                   nourish the process/person
87. Problem or circumstance oriented                       123
                                                                   Solution-oriented
88. Focuses on symptoms or irrelevant                      123
aspects of the situation                                           Quickly identifies and articulates the
                                                                   source of the problem
89. Says only what they are certain of
                                                                   Experiments while speaking; creates on-
90. Conspiratorial, tribal                                         the-fly


                                                                   Collaborative; partner or team oriented


                                      Section Score ______ (maximum is 30)


                                               10. How aware are you?
                       How sensitive are you to the entire communication process?



91. Assumes one is a good or great                        1 2 3 Has a 360 degree view of oneself and
communicator                                                        how one communicates
                                                          1 2 3
92. Keeps talking even though the other                             Instantly gets when the other person
person got the point                                      1 2 3 has got the point


93. Unaware of how you are being                          1 2 3 Aware of the reactions you are causing
perceived or reacted to                                             in others
                                                          1 2 3
94. Narrowly focused on what you know                               Has a greater sense of life, things,
                                                          1 2 3 priorities


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95. Reacts to or is surprised by events
/trends, locally/globally                                 1 2 3 Understands exactly why things are
                                                                    happening as they are
96. Ignorant, uninformed                                  1 2 3
                                                                    Educated and informed; up on current
97. Goal or tactically oriented                           1 2 3 trends or events


98. Consumes space and energy;                            1 2 3 Vision or strategically oriented
intrudes in physical space
                                                                    Adds to the space or energy in a
99. Guided only by one's own thoughts                               conversation; respectful
or knowledge
                                                                    Guided in what to say by their body,
100. Speaks in "I" terms almost                                     intuition; the other person
exclusively; experiences life via a single,
self-oriented, vantage point                                        Speaks in "you" terms most of the time;
                                                                    experiences life from multiple vantage
                                                                    points


      Section Score ______ (maximum is 30)


                            Grand Total Score ______ (maximum is 300)
                              Divide by 3 to arrive at your percent score:


                                                     ________%




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                                              Scoring Key
Here's what your score says about the current status of your communication
                                                    skills.

  Score                      Comments

                    You are an extremely good communicator. If you aren't currently working in

                   a field which benefits from your obvious communication talents, switch.

90-100%            Please consider becoming a Certified Communication Coach; you'll have

                   a lot to offer your clients.



                    You are very close to becoming an extremely good communicator. Within

                   several months, you may well reach 100% on this profile. If this interests you,

80-90%             it will likely be a worthwhile investment, given very few people who take this

                   test score this high.



                    Congratulations. You are a very good communicator, but you probably know

                   this already, based on what others have told you. If you wish to develop and

                   master the communication skills which would result in you scoring 100% on
70-80%
                   this profile, a coach can probably help you reach that level of expertise within

                   9 months.



                    You are a decent enough communicator. Your score may have been pulled

                   down by low scores in several of the 10 categories. Work on those problem
50-70%
                   areas and you'll likely see your score increase dramatically.




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                    You are an average communicator, according to how you responded to this

                   profile. If you wish to increase your score, we recommended that you

                   seriously consider focusing on this area of your life for at least a year. Not

                   everyone wants to be an excellent communicator, but if you do, you'll find
30-50%
                   that by working in this area of your life that other, seemingly-unrelated areas

                   of your life will also improve. Communication can be the gateway or leverage

                   point for overall quality of life improvement.



                    Don't be disheartened. The author of this test scored in this range at an

                   earlier stage of his life, before receiving communication training and

10-30%             coaching. You really can improve, if becoming a good communicator is

                   something that you desire.



                    You are probably either a politician or a long distance telephone company

 0-10%             sales representative. If that's the case, there is no hope.




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