MOTIVATION MOTIVATION AND JOB SATISFACTION International Church of Christ, Nigeria MOTIVATION Facilitator Emmanuel Emeh International Church of Christ, Nigeria MOTIVATION Content - Characteristics Of Effective Team Members - Motivation: Definition - Theories And Proponents In The Study Of Motivation And Job Satisfaction - Herzberg And Maslow’s Research Findings - The Motivation Circle - Passion Revisited - Job Satisfaction - Whole Brain Thinking - Mentorship Model - Q&A International Church of Christ, Nigeria MOTIVATION Characteristics of effective team members • Team members – Individual commitment – Co-operation and support – Sense of purpose and urgency – Address disagreements constructively – Willing to contribute specialist skills – Ability to gain respect & enhance group’s reputation – Wants the team to achieve its goals - Effective teams need Effective Team Members International Church of Christ, Nigeria MOTIVATION The challenge How do you stimulate team members to give their very best at every given time? International Church of Christ, Nigeria Answer… MOTIVATION MOTIVATION International Church of Christ, Nigeria Motivation is… MOTIVATION …The overall subject of what drives us International Church of Christ, Nigeria MOTIVATION Class Exercise : Identify their Motivations Adam and Eve: Disobeyed God Cain: Residents of Babel: Abraham: Jacob: Joseph: Moses: Samson: Paul of Tarsus: Saul: David: Killed Abel Built first high-rise followed without questioning Longest Apprentice Righteous even in a lawless land Mission Mindset Romance with the Enemy Suffered for the Gospel keeper The Kingdom is mine Mentality The weeping King International Church of Christ, Nigeria MOTIVATION Interactive Session Share with the class about times when you had felt good/bad about your Job International Church of Christ, Nigeria MOTIVATION Overview of Theories and Proponents in the study of Motivation & Job Satisfaction International Church of Christ, Nigeria MOTIVATION Top Nine Theories on Motivation International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria Our Focus MOTIVATION Herzberg and Maslow Research findings International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria In-trin-sic Intrinsic & Extrinsic Factors MOTIVATION Inward , inwardly < intra- , within 1 belonging to the real nature of a thing; not dependent on external circumstances; essential; inherent 2 located within, or exclusively of, a part Ex-trin-sic From without, outer, without 1 Not really belonging to the thing with which it is connected; not inherent 2 Being, coming, or acting from the outside; Extrinsic refers to that which, coming from outside a thing, is not inherent in its real nature [ the extrinsic advantages of wealth] International Church of Christ, Nigeria 4 Kinds of Motivation: Why we do the things we do MOTIVATION POSITIVE Someone wants you to do it Motivation towards a goal You want to do it EXTRINSIC INTRINSIC “Write this retort and “I really want to write this report!” you get a bonus” “Write this retort or you get fired!” “I really don’t want to write this report!” NAGATIVE Motivation away from something International Church of Christ, Nigeria MOTIVATION Description Introduction to The Hygiene Theory • We have basic needs (hygiene needs) which, when not met, cause us to be dissatisfied. Meeting these needs does not make us satisfied - it merely prevents us from becoming dissatisfied. • The 'hygiene' word is deliberately medical as it is an analogy of the need to do something that is necessary, but which does contribute towards making the patient well (it only stops them getting sick). International Church of Christ, Nigeria MOTIVATION There is a separate set of needs which, when resolved, do make us satisfied. These are called Motivators International Church of Christ, Nigeria The Research In these studies employees where asked what pleased and displeased them about their work. Herzberg found that the factors causing job satisfaction (and presumably motivation) were different from those causing job dissatisfaction. International Church of Christ, Nigeria He developed the motivationhygiene theory to explain these results. He called the satisfiers motivators and the dissatisfiers hygiene factors, using the term "hygiene" in the sense that they are considered maintenance factors that are necessary to avoid dissatisfaction but that by themselves do not provide satisfaction. International Church of Christ, Nigeria MOTIVATION The Research 2 • People were asked about times when they had felt good about their work. It was discovered that the key determinants of job satisfaction were Achievement, Recognition, Work itself, Responsibility and Advancement. • We also found that key dissatisfies were Company policy and administration, Supervision, Salary, Interpersonal relationships and Working conditions. International Church of Christ, Nigeria Hierarchy of Needs: Motivators and Hygiene Theory Five needs system which account for most of our Behavior MOTIVATION Pursue Inner Talent Creativity. Fulfillment SelfActualization Self – Esteem / Ego Status Achievement. Mastery. Recognition. respect Motivators Friends. Family. Spouse. lover Belonging. Love Security. Stability. Freedom from Fear Safety Hygiene Factors (Dissatisfiers) Basic (physiological) Food. Water. Shelter. warmth International Church of Christ, Nigeria MOTIVATION The Observation If the company resolved the “DISSATISFIERS”, they would not create SATISFACTION. International Church of Christ, Nigeria MOTIVATION It is not Physical Strength International Church of Christ, Nigeria MOTIVATION Example 1 • You need to be paid on time each month so you can pay your bills. • If you are not paid on time, you get really unhappy. • But when you get paid on time, you hardly notice it. • Question: What factor is your salary? International Church of Christ, Nigeria MOTIVATION Example 2 •On the other hand, when your supervisor gives you a pat on the back, you feel good. •You don't expect this every day and don't especially miss not having praise all of the time. •Question: What factor is the pat on the back? International Church of Christ, Nigeria MOTIVATION Interactive Session Using it • Give examples and differentiate between hygiene needs and motivator needs. • Ensure you address motivator needs when getting someone to do something. • Attacking hygiene needs may be effective when trying to stop them doing something. Defending • Beware of the person giving you what you really need. Ask 'What's in it for them?' • Discuss the above statement Again we ask: • What is your Motivation? International Church of Christ, Nigeria MOTIVATION Top Factors Affecting Job Attitudes Leading to Dissatisfaction Leading to Satisfaction •Company policy •Supervision •Relationship w/Boss •Work conditions •Salary •Relationship w/Peers • • • • • • Achievement Recognition Work itself Responsibility Advancement Growth The theory argues that the opposite of satisfaction is not dissatisfaction, but rather, no satisfaction. Similarly, the opposite of dissatisfaction is no dissatisfaction. International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria International Church of Christ, Nigeria MOTIVATION The motivation cycle…  Motivated teams  Involvement starts perform well and work hard to achieve objectives, deliver and develop 5. Motivation 1. Involvement when a group of individuals come together to share a common objective 4. Recognition  Recognition of that 2. Commitment  Commitment begins success brings about motivation 3. Success  Commitment and achieving the objectives brings positive result when the team starts to give priority to the achievement of the objectives …points the way to developing high performance teams. WHERE ARE YOU OR THINK YOU ARE IN THIS CIRCLE? International Church of Christ, Nigeria MOTIVATION Class Exercise: What do you do best? International Church of Christ, Nigeria MOTIVATION Flashback on Ilorin’s Class Exercise Passion – If people around you can’t feel it, then you probably don’t have it. International Church of Christ, Nigeria MOTIVATION What are you Passionate about? ‘I have no special talents. I am only passionately curious.’ - Albert Einstein Passion International Church of Christ, Nigeria MOTIVATION Awards, Recognitions and Job Satisfaction International Church of Christ, Nigeria MOTIVATION International Church of Christ, Nigeria MOTIVATION Whole Brain Thinking RIGHT EMOTIONAL Pictures Wholes Relationships Synthesis Simultaneous thinking Tire free LEFT LOGICAL Words Parts Specifics Analysis Sequential thinking Tire bound CHARACTER COMPETENCE International Church of Christ, Nigeria MOTIVATION RIGHT, LEFT AND WHOLE BRAIN THINKING Using Brain Biology To Balance Your Recognition Strategy International Church of Christ, Nigeria MOTIVATION •Research has shown that cash, gift certificates and lifestyle items are ineffective recognition vehicles. Biologically, they don’t work. Avoiding “Left Brain” Thinking •If that is the case, why is it they will be the most often mentioned items when employees are asked “What would you like to receive for recognition”? •The answer lies in Maslow’s research. Maslow showed that humans are driven by unfilled needs, not by unfilled wants. There is a difference in the two. • Wants - Transient desires that provide only short-term gratification and temporary behavior change when filled. • Needs - Deep desires that provide long-term fulfillment and permanent attitude change when filled. International Church of Christ, Nigeria MOTIVATION Examples of conflicting wants and needs in our own lives 1. A 16 yr old boy inherits N300,000 from his grandmother. He wants to buy a car with it. What he needs to do is save it for his education. 2. I inherit N300,000 and love to fish. What I want is a boat. What I need to do is save it for retirement. 3. A 6yr old is given N100 in a grocery store. She wants to buy sweets. What she needs is more nutritious food, such as an apple. •Employees may “want” cash, gift certificates or household goods if surveyed, but research shows they are poor vehicles for recognition. International Church of Christ, Nigeria We all need help in our Motivation to give more MOTIVATION Get and use Energy/Power Words Get A Boost! International Church of Christ, Nigeria MOTIVATION “If You Aren’t Fired With Enthusiasm, You Will Be Fired With Enthusiasm” International Church of Christ, Nigeria MOTIVATION Motivation is a Journey, not a Destination • • • • • • • Everything begins with a thought… What you think determines who you are… Who you are determines what you do… What you do often, becomes a habit… Habits determine your lifestyle… Lifestyle determines your destiny… Your destiny determines your legacy. International Church of Christ, Nigeria MOTIVATION The Result... Job Satisfaction! International Church of Christ, Nigeria MOTIVATION QUESTIONS? International Church of Christ, Nigeria MOTIVATION MOTIVATION International Church of Christ, Nigeria