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Installation Service Contract document sample
Installation Service Contract document sample
Bulk Digital TV and Internet Purchase and Installation Process 2009 Make'M Wireless 481 Great Rd, Suite 17 Acton, MA 01720 Phone: 978-635-9009 Email: email@example.com Web site: www.makemwireless.com Introduction Make'M Wireless installs and operates independent cable TV systems for community living complexes. These independent cable systems provide more variety of programming and prevent the collection of small satellite dishes on your property while also providing lower costs for digital cable TV programming than your local cable company provides. Make'M Wireless also installs and operates wireless network systems for community living complexes, supporting a variety of services, including internet access, community intranets, and facilities monitoring. The purpose of this document is to explain how the purchasing process works, and following the purchase, how the installation generally proceeds. For an explanation of the services, please refer to the Bulk TV Service Description or Internet Service Description. Purchase Process The purchase process may vary for condominium, apartment, and resort complexes, depending on the approvals required. In this section we will outline a generalized approval process for services we offer, where the complex is purchasing the basic digital TV programming and/or wireless internet on behalf of its residents, and therefore able to purchase the services for about 40% of the retail cost. Individual residents may then purchase upgrade options, such as HBO, etc. from DirecTV, or increased bandwidth from MMW, and they are billed separately for the upgrades. In this way, the complex is dealing with one fixed price for the basic service, and all variations due to service options are billed directly to the residents themselves. Pricing We price these services as one fixed monthly fee that does not change from month to month. The cost to install and operate the network and TV system can vary considerably depending on the layout of the complex and on the number of units in the complex. Guidelines for the pricing of the various packages are outlined below under TV and Internet Options. These are only guidelines, as pricing may vary according to the number of buildings, number of units, and options selected for the service. Final pricing can only be determined after the “site survey” and the options are all determined. All installation fees and equipment costs can be included in the monthly fees. For additional services such as observation cameras, the pricing depends entirely on what your needs are and can be discussed. Determination of Interest If the complex is interested in purchasing any of our services, the first step is to contact Make’M Wireless. This contact should be made by a property manager, condo board member, or another person authorized to look into such services. We can immediately give you a rough estimate based on number of buildings and number of units. If the complex is still interested, we will set up a date for a “site survey” which will allow us to determine a fixed price quote. The site survey requires a deposit because it is expensive to perform. We will then return to present the quote to the property manager, condo board or other decision making body for the complex. When we present the quote, first we will present an explanation of the service, and help the property manager determine what options would best fit with the property. At the conclusion of that meeting, if the property manager is still interested, we will present a formal proposal to proceed forward. The site survey deposit will then be put towards the installation cost. Accepting the Service Proposal In apartment or resort complexes, the process from here is straight forward. Upon acceptance of the proposal, we will proceed to final contract, and then to installation, discussed below. For condominium associations that require approval by the full association, the process is more involved. We would work with the Board to develop a crisp message to send to the association describing the service along with the date of an association meeting called for the purposes of approving this service. Before the meeting, we will attempt to address all phone or email inquiries from owners. At the meeting, we will present the service, along with a projected installation schedule, as well as answering questions raised during the meeting. Upon approval by the association, we would then proceed with final contract and installation of the service. Contract The typical contract is for five years, with automatic renewal. The contract includes support for all the equipment, including repair and replacement for failing components. All installation and equipment is included and Help Desk support is standard. Installation Installation of the overall system is scheduled as part of signing the contract. Installation for both TV and internet is generally concluded within 45 days, with that being shorter or longer depending on the scope of what is required. Interruption of any current cable TV service is limited to one day, as the TV system is installed and tested before the switch over occurs. Installation of the digital receivers in each unit is also included, and training on how to use the receivers is typically at the time of the resident’s installation Installation of the internet system does not require any resident installs. Anyone can sign up for the service at any time through their browser. Installation of additional services The complex may have additional services added to the network at any time, although after the initial network installation, there is often an installation fee associated with additional services. These additional services include cameras and facilities monitoring equipment. Resident Installations Residents can sign up for the service after the infrastructure install through their browser or by calling Make’M Wireless. They will need to have a functional wireless access card for the wireless internet network. Internet accounts can be created instantly online and TV receivers can be ordered online as well. Installation of optional programming (non-HDTV) Residents may signup for optional services as soon as the contract is signed. The optional services are ordered by the resident through the DirecTV web site, or by calling DirecTV. These services will be operating on the date of the overall system installation if they signed up at least three days before the overall system installation. Billing for these optional services will come directly to the resident from DirecTV. The effective date of the billing will be the date the services are turned on. Installation of HDTV programming If the association has elected to install the HDTV option, residents may order and receive the HDTV services from DirecTV. Installation of HDTV service requires an HDTV receiver, which can be ordered from Make’M Wireless at the time they order the service. Basic packages TV and Internet Options Package for DirecTV DirecTV Make'M Internet Comcast Property Option Retail (TV Wireless Bandwidth (TV+Internet)1 Owner (#channels) only)2 (TV+internet)3 FamilyTM $62.10+$24.95 Basic 1 M/user $29.99 $29.99 (45+) = $87.05 ChoiceTM $76.05+$42.95 Select 2 M/user $55.99 $49.99 (150+) = $119.00 ChoiceTM with $101.55+$52.95 Preferred 5 M/user $65.99 $62.99 HD (150+) = $154.50 Individual Make'M Wireless TV Installs Receiver Cost Install Fee Total SD $0 $25 $25 SD DVR* $100 $25 $125 HD* $100 $25 $125 HD DVR* $200 $25 $225 1 retail prices from Comcast.com for comparable services (channel listings vary). 2 retail prices from DirecTV.com for equivalent TV packages. 3 bulk prices for complexes with 100 units. 4 individual upgrades equivalent to channel listings on DirecTV.com. *first advanced receiver has a $75 instant rebate.
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