tender CAF _NIT_5-10-09

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					                           DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                            Tender No. 19054/MS-O&M/CAF/2009-10




                       BHARAT SANCHAR NIGAM LIMITED
                           (A Govt. of India Enterprise)
O/o GM (Mobile Services – Operation & Maintenance), Bihar Telecom Circle PATNA -
                                     800 001



     TENDER NO. 19054/MS-O&M/CAF/2009-10                           dated 05.10.2009




                    NOTICE INVITING TENDER

On behalf of Bharat Sanchar Nigam Limited, the GM ( MS-O&M) ,Patna , 1st Floor ,CTO
Building , Patna-1, invites sealed tenders in prescribed form the experienced Indian
IT Companies for Supply & Implementation of Web Server Application Software
with remote work stations for scanning, storing and retrieval of Customer
Application Forms ( CAFs) for the GSM connections of BSNL , Bihar , Circle along with
Hardware, on turnkey basis.




For further details kindly visit our Web Site www.bihar.bsnl.co.in




DUE TO OPEN ON            28.10.2009                              TIME 15:00 HRs.




                                                     DE (MS-Admin)
                                                O/o General Manager (MS-O&M),
                                                    PATNA - 800 001.




Signature of the Bidder                  Stamp of the Company/Firm( if available)
                                                                          Page 1
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                  BHARAT SANCHAR NIGAM LIMITED
                  (A Government of India Enterprise)
               BIHAR TELECOM CIRCLE-PATNA, 800 001.


                           TENDER          DOCUMENT

                                          FOR

     “SCANNING & MANAGING CUSTOMER APPLICATION FORM
  (CAF) OF GSM CELLULAR CUSTOMERS OF BIHAR CIRCLE AND
                  SUPLLY OF HARDWARE”.




TENDER NO. :                  19054/MS-O&M/CAF/2009-10 Dated 05.10.2009



BID OPENING DATE :            28.10.2009        TIME 15:00 HRs.



VALIDITY OF OFFER :            180 days from date of Opening.



Validity of Tender:            3 Years from the Date of Purchase Order.




Signature of the Bidder                 Stamp of the Company/Firm( if available)
                                                                         Page 2
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                              Tender No. 19054/MS-O&M/CAF/2009-10




                                   TABLE OF CONTENTS


SECTION               TITLE                                                 PAGE NO

I         Notice Inviting Tender                         -                            4

II        Instructions to Bidders                        -                            6

III       General ( Commercial )Conditions of Contract          -                     17

IV       Special Conditions of the Contract& Specific
         conditions for Scanning and Documentation              -                     25

V        Specification of Hardware                                                    42

VI        Price Schedule & Schedule of Requirement                                    47

VII      Performance Security Guarantee Bond Form                                     50

VIII.    Annexure                                                                     52
         1. Bid Form                                                                  53
         2. Bid Security Form                                                         54
         3. Bidders profile                                                           55
         4. Performa for Declaration                                                  56
         5. Letter of authorization for attending Bid Opening                         57

IX      Check list                                                                    58




Signature of the Bidder                    Stamp of the Company/Firm( if available)
                                                                            Page 3
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                      SECTION -I

                       BHARAT SANCHAR NIGAM LIMITED
                       (A Government of India Enterprise)
                  O/o GENERAL MANAGER (MS-O&M), 1st FLOOR,
                        CTO BUILDING , PATNA-800 001.

                               NOTICE INVITING TENDER

TENDER NUMBER 19054/MS-O&M/CAF/2009-10                dated      05.10.2009.

On behalf of Bharat Sanchar Nigam Limited, the GM ( MS-O&M) ,Bihar Telecom Circle,
1st Floor ,CTO Building , Patna-1, invites sealed tenders on rupees payment basis in
prescribed form the experienced Indian IT Companies for the services to be
rendered as mentioned below in India.

SCOPE OF WORK : SCANNING AND MANAGING OF                      CUSTOMER APPLICATION
FORM(CAF) AND SUPPLY OF HARDWARE .

Tender forms can be obtained from SDE(A) , O/o GM (MS-O&M) , 1ST Floor, CTO
Building , Patna-1 or it can be down loaded from the website www.bihar.bsnl.co.in.

ESTIMATED COST OF THE TENDER :                   Rs.1,55,00,000/-

SALE OF TENDER DOCUMENT FROM:                   05.10.2009 To 27.10.2009
                                                (11:00 HOURS TO 15.00 HOURS) on all
                                          working day.
DUE DATE FOR SEEKING
CLARIFICATIONS ON TENDER:                        UPTO 17:00 HOURS of 14.10.2009

DUE DATE OF BID RECEIPT:                         UPTO 14:00 HOURS of 28.10.2009

DATE OF OPENING OF ELIGIBILITY AT
CUM TECHNICAL BID:                               15:00 HOURS of 28.10.2009

DATE OF OPENING OF PRICE BID:             Will be intimated later to all eligible
bidders.
Bid Security &   Bid Validity:            Rs. 3,10,000/-(rupees three lakhs
                 and ten thousand ) only
                                     BG valid upto 180 days from opening of
                 tender.

Cost of Tender form                              Rs. 2250/=- (Rupees two thousand
                                                 two hundred & fifty) only (Non
                                                 refundable & non transferable ).



Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 4
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



       Intending bidders may obtain copy of the tender documents from the SDE(A),
O/oGM(MS-O&M), 1st Floor, CTO Building , PATNA - 800 001 on payment of Rs.
2250/= only (neither transferable nor refundable) on or before 27.10.2009 upto 15.00
Hrs on any working day. The payment for the purchase of tender document will be
accepted in the form of Crossed Demand Draft from any Bank payable in Bihar in
favour of the Accounts Officer CMTS, O/o GM (MS-O&M), PATNA, 800 001 . The tender
document can also be obtained by downloading from the BSNL Internet-Site
(www.bihar.bsnl.co.in ). However the cost of the tender document in the form of
crossed demand draft should be kept in the eligibility bid. If the tender
documents      downloaded from        the Internet site is submitted without the
specified DD (i.e., cost of document) they will not be considered for opening.
The tender document is not transferable.
                                                        ,




Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 5
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                    SECTION-II

                              INSTRUCTIONS TO BIDDERS

1.      DEFINITIONS: -

     a) “The Tendering Authority”: the General Manager (Mobile Services-Operations),
        BSNL, Bihar Telecom Circle, PATNA ,acting on behalf of Bharat Sanchar Nigam
        Limited.
     b) “The Bidder” means the Individual or Firm who participates in this tender and
        submits its bid.
     c) “The Advance Work Order” means the intention of tendering authority to place
        the Work order on the Bidder.
     d) d. “The Contract Price” means the price payable to the Successful bidder under
        the Work Order for the full and proper performance of its contractual obligations.
     e) “SSA” means Secondary Switching Area.
     f) “PSU” means Public Sector Undertaking.
     g) “The Purchase Order” means the order placed by the purchaser on the bidder
        signed by the Purchaser including all attachments and appendices thereto and
        all documents incorporated by reference therein. The purchase order shall be
        deemed as “Contract” appearing in the document.


2.ELIGIBLE BIDDERS:

The Eligible Bidders should be reputed experienced Indian IT firms/ Agencies
registered with Govt. to cary out IT related business in country . The firm should
have sufficient equipment and trained personnel to execute tendered or similar
jobs . They should have successfully executed Commercial Orders as per details
given below on or before the date of submission of the bid.

The bidder should have done scanning of minimum 30 lakhs pages in one year during
any of the last three financial years 06-07, 07-08 & /OR08-09, in India, for any one of
Telecom operator, Bank, Government/PSU office. The application software must be
proven one for minimum capacity of scanning, storage and retrieval of 5 lakhs
pages and have been used in India since last one year, for any of Telecom Operator,
Bank, Government/PSU office.

For the above, a certificate from the client( not below the rank of DGM of PSU or
equivalent Officer has to be furnished along with the original bid. The name,
address, phone number of the person has to be mentioned in the certificate.

3. COST OF BIDDING:

The Bidder shall bear all costs associated with the preparation and submission of the
bid. The tendering Authority, will in no case, be responsible or liable for these
costs, regardless of the conduct or outcome of the bidding process.

Signature of the Bidder                    Stamp of the Company/Firm( if available)
                                                                            Page 6
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                             Tender No. 19054/MS-O&M/CAF/2009-10




4. BID DOCUMENTS:

4.1. The goods and services required, bidding procedures, contract terms and
conditions are prescribed in the Bid Document. The Bid Documents include:

a) Notice Inviting tender

b) Instructions to Bidders

c) General conditions of Contract

d) Special Conditions of the Contract           &   Specific conditions for Scanning &
Documentation.

e) Specification of Hardware

f) Price Schedule & Schedule of Requirement

g) Performance Security Guarantee Bond Form

h) Annexure

       1.   Bid Form
       2.   Bid Security Form
       3.   Bidders profile
       4.   Performa for Declaration
       5.   Letter of authorization for attending Bid Opening

i) Check list- As a quick reference for bidders for documents to be submitted along with
bid

4.2. The Bidder is expected to examine all instruction , terms and specific conditions
in the Bid Document. Failure to furnish all information required as per the Bid
Documents or submission of the bids not substantially responsive to the Bid Documents
in every respect will be at the bidder’s risk and the Bid may liable to be rejected.

5. CLARIFICATION OF BID DOCUMENTS:

5.1. A prospective Bidder, requiring any clarification on the Bid Documents shall notify
the tendering Authority in writing or by FAX at the Tendering Authority’s mailing
address indicated in the invitation of bid but not later than 14.10.09. The tendering
Authority shall respond in writing to any request for the clarification of the Bid
Documents & shall ensure that bidders should get a reasonable time ( not less than five
days in case queries received with in prescribed time frame) after the same is posted on
website . Copies of the query without identifying the source will not be entertained.
Clarifications to the bidders shall be posted on BSNL Bihar web site i.e.

Signature of the Bidder                     Stamp of the Company/Firm( if available)
                                                                             Page 7
                           DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                            Tender No. 19054/MS-O&M/CAF/2009-10



www.bihar.bsnl.co.in and shall be deemed to be delivered to the bidders. However
purchaser shall also send the signed copies of the same clarification throough post but
delay in delivery or receipt of such clarification shall not entitle bidder to request for
additional time for understanding clarifications & bidding thereof. As such bidders are
required to down load clarifications from the website immediately same is posted. 5.2.
Any clarification issued by BSNL in response to query raised by prospective bidders shall
form an integral part of bid documents and it may amount to an amendment of relevant
clauses of the bid documents.

6. AMENDMENT OF BID DOCUMENTS:

6.1. At any time, prior to the date for submission of bids, the tendering Authority may, for
any reason, whether at its own initiative or in response to a clarification requested by a
prospective Bidder, modify the Bid Documents by amendments.
6.2. The amendments shall be notified in writing by posting at website and through new
paper advertisement or by FAX or Email addresses to all prospective bidders on the
address intimated at the time of purchase of Bid Document from the tendering Authority
and these amendments will be binding on them.
6.3. In order to afford prospective bidders a reasonable time to take the amendments
into account in preparing their bids, the tendering Authority may at its discretion, extend
the deadline for the submission of Bids suitably.

7. DOCUMENTS TO BE SUBMITTED ALONG WITH THE BID:

This is a Two Stages Bidding process. Bid in original should be submitted in a sealed
envelope. The Main envelope should contain Two sealed envelops. The first
envelop shall contain the documents mentioned in 7(a) and marked as “Eligibility
& Technical Bid” . The second envelop shall contain the documents mentioned in 7(b)
and marked as “Financial Bid” . Both the envelop should be sealed separately by
the personal seal of the bidder and kept in a main envelope which should also
be sealed.

The bidder shall submit the following Documents.

       7 (a)   ELIGIBILITY & TECHNICAL BID

   i.    Proof of purchase of tender document i.e. cash receipt or DD drawn in favour
         of A.O., CMTS, O/o GM (MS-O&M ), PATNA 80 001( in case the document
         downloaded from web-site).
  ii.    Registration Certificate from State Director of Industries/Secretary for industrial
         approvals (SIA)/Ministries of Industries, Govt of India /Valid Shop Act licence in
         the IT related field.
 iii.    Bid Security (in the form of BG/DD)
 iv.     The documentary proof for being executed the Scanning & managing customer
         application form ( CAF). Proper proof of successful execution of Commercial
         orders of similar nature as mentioned in clause 2 above.
  v.     Copy of Power of Attorney to sign the bid issued by authorized signatory(

Signature of the Bidder                     Stamp of the Company/Firm( if available)
                                                                             Page 8
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



        competent authority) of the company.
 vi.    Certificate of Incorporation, & Memorandum of Association(In case of company)/
        Partnership deed (in case of a partnership firm)/Self declaration in case of
        Proprietary concern.
 vii.   Service Tax Registration No. and Tin No.
viii.   Documentary evidence regarding the financial stability/credibility i.e. balance
        sheet / income tax returns. The company should have a sales turnover of more
        than Rs. 3 Crores for the last 3 years for every year.
 ix.    Latest Solvency Certificate for Rs. 1,00,00,000/-( one crore ) from the banker of
        the Tenderer to be submitted, not prior to NIT date.
   x.    Signed Bid Form.
  xi.   Certificate for Performa (Near Relative Certificate ).
 xii.   Clause by clause compliance of all the clauses mentioned in this tender document.
xiii.    Check list

All pages of Bid Document should be signed as an acceptance to clause by clause
compliance..

7(b)    PRICE BID:

Separate Proforma for Price Schedule is furnished in Section VI of this document. It
should be completed in accordance with clause 9 .

The authorized signatory/Bidder shall attest all the Xerox copies of financial bid
proposals submitted.

8. BID FORM

The Bidder shall complete the Bid form and the appropriate price schedule
furnished in the Bid Documents, indicating the work to be carried out and procedures
to be adopted for the same and prices as per Section .

9. BID PRICES

9.1 The bidder shall give the total composite price inclusive of all levies except service
     taxes which should be shown separately if any. The basic unit price and all other
     components of price need to be individually indicated as per the price schedule.
     Prices of incidental services also should be quoted. The offer shall be firm in
     Indian Rupees.
9.2. Prices indicated in the Price Schedule shall be entered including Freight
     Forwarding Packing &Insurance.
     i.   The basic unit price of the work (service),Sales Tax payable by the successful
          bidder, shall be quoted separately item wise.
     ii.  The Successful bidder shall quote as per price schedule given in Section VI.
9.3. The Price quoted by the bidder shall remain fixed during the entire period of
     contract and shall not subject to variation on any account. A bid submitted with an
     adjustable price quotation will be treated as non- responsive and rejected.

Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 9
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



9.4. The prices quoted by the Bidder shall be in sufficient detail to enable the tendering
     Authority to arrive at the price of work/service to be rendered.
9.5. DISCOUNT, if any, offered by the bidders shall not be considered unless specifically
     indicated in the price schedule. Bidders desiring to offer discount shall therefore
     modify their offers suitably while quoting and shall quote clearly net price taking
     all such factors”.
9.6. The bidder should quote rates individually. If a group of bidders quote the same
     rate, or near the same rate it will be taken that the bidders have formed a cartel.
     In normal cases, the offers from the bidders in cartel will be ignored .
9.7 The price approved by BSNL for the work rendered will be inclusive of all taxes
     except Service Tax, in para 9.2 above. Break-up in various heads like sales tax, any
     other taxes/charges paid/payable as per clause 9.2 is for the information of the
     tendering Authority and any change in these shall have no effect on price during
     the schedule period of contract.

10. BID SECURITY:

10.1 The Bidder shall furnish, as part of his bid, a bid security for an amount
     of Rs.3,10,000/- (Rupees Three lakhs and ten thousand only) .
10.2 The bid security is required to protect the tendering Authority against the
     risk of bidder’s conduct, which would warrant the bid security’s forfeiture,
     pursuant to para 10.7.
10.3 The bid security shall be in the form of Bank Guarantee in favour of General
     Manager (MS-O&M ) BSNL, Bihar Telecom Circle, PATNA 800 001,- valid for 180
     days or DD drawn in favour of A.O., CMTS O/o GM (MS-O&M )Patna 800 001, by a
     NATIONALISED bank.
10.4 THE TENDERING AUTHORITY SHALL REJECT A BID AS NON RESPONSIVE, IF THE
     BID SECURITY IS NOT IN ACCORDENCE WITH PARA 10.1 & 10.3.
10.5 The bid security of the unsuccessful bidder will be discharged/returned as
     promptly as possible but not later than 60 days after the expiry of the period of bid
     validity prescribed by the tendering Authority, pursuant to Clause 11 of section II.
10.6 The successful bidder’s bid security will be discharged upon the bidder’s
     acceptance of the Advance Work Order satisfactorily in accordance with Clause
     25 and furnishing the performance security.

10.7   Forfeiture of Bid security

       The bid security may be forfeited, if a bidder withdraws his bid during the period
       of bid validity as prescribed in Clause 11 of Section-II.
                                            OR
        If the L-1 bidder fails to accept the Advance Work Order, and having accepted
       the Advance Work Order fails to furnish Performance Security.
                                            OR
       If a bidder other than L-1 having accepted the Advance Work Order, fails to
       submit the performance Bank Guarantee.

       In all the above cases i.e. 10.7 the bidder will not be eligible to participate in

Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 10
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



the Open tender for same item for one year from the date of issue of the Advance
Work Order. The bidder will not approach the court against the decision of BSNL in
this regard.

11. PERIOD OF VALIDITY OF BIDS:
11.1 Bid shall remain valid for 180 days from the date of Bid opening . The tendering
     Authority shall reject a bid for a shorter period of validity, as non-responsive.
11.2 In exceptional circumstances, the tendering Authority may request the
     bidder’s consent for an extension to the period of bid validity by suitable period.



12. FORMAT AND SIGNING OF BID:

12.1 The Price Bid shall be typed or printed, numbered consecutively and shall be
     signed by the Bidder or person duly authorized to sign the bid. The person
     signing the bid shall sign all pages of the original bid. The bids submitted shall be
     sealed properly.
12.2 The bid shall contain no interlineations, erasures or overwriting except as
     necessary to correct errors made by the Bidder in which case such corrections shall
     be signed by the person signing the bid.

13. SEALING AND MARKING OF BID:

Each bid in original should be submitted in an sealed envelope. The main envelope
should contain Two envelops .
13.1 The first envelop shall contain the documents mentioned in 7(a) and marked
     as “Eligibility    & Technical Bid” . The second envelop shall contain the
     documents mentioned in 7(b) and marked as “Financial Bid” . Both the envelop
     should be sealed separately by the personal seal of the bidder and kept in a
     main sealed envelope.

     The envelope shall bear “Tender for SCANNING & MANAGING CUSTOMER
     APPLICATION FORM (CAF) OF GSM CELLULAR CUSTOMERS OF BIHAR CIRCLE
     AND SUPLLY OF HARDWARE and the words ‘ DO NOT OPEN BEFORE 27.10.09 ”.
     a.   The inner and outer envelopes shall indicate the name and address of the
          bidder to enable the bid to be returned unopened in case it is declared late.
     b.   The tenders shall either be sent by Registered Post or delivered in person.
          The responsibility for ensuring that tenders are delivered to the following
          address, in time would vest with the Bidder.

     DE (MS-Admin),
     O/oGM (MS-O&M),
     1st Floor, CTO Building ,
     PATNA -800 001.



Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 11
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
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14.SUBMISSION OF BIDS & LATE BIDS:-

14.1  Bids must be received by the tendering Authority at the address specified under
    para 13.1 not later than 14-00 hrs. on 28.10.09. The tendering Authority shall not
    be responsible if the bids are not delivered at specified place mentioned for that
    purpose
14.2 The tendering authority may, at its discretion, extend this deadline for the
    submission of bids by amending the bid documents with clause 6 in which case all
    rights and obligations of the tendering Authority and Bidders previously subject
    to the deadline will thereafter be subject to the deadline as extended.
14.3 Late Bids: Any bid received by the tendering Authority after the deadline for
    submission of bids prescribed by the tendering Authority shall be rejected and
    returned unopened to the Bidder. BSNL is not responsible for any postal delay.

15. PERFORMANCE SECURITY : The successful bidder shall furnish the
     Performance Security as per point 3 of section III , in the Performa of
     section VII of the Bid.



16. MODIFICATIONS AND WITHDRAWAL OF BIDS:

16.1 The bidder may modify or withdraw his bid after submission provided that the
     written notice of the modification or withdrawal is received by the purchaser
     prior to the deadline prescribed for submission of bids.

16.2 The bidder’s modification or withdrawal notice shall be prepared, sealed, marked
     and dispatched as required in the case of bid submission in accordance with the
     provision of clause 14. A withdrawal notice may also be sent by FAX but followed
     by a signed confirmation copy by post not later than the deadline for
     submission of bids.

16.3 Subject to clause 19, no bid shall be modified subsequent to the deadline for
     submission of bids.

17. PRILIMINARY EVALUATION:-

A. Technical Bid

17.1 The Tendering Authority shall open bids in the presence of Bidders or
     their authorized representatives who chose to attend, at 15.00 Hrs of
     27.10.2009.The Bidder’s representative, who      is present, shall sign an
     attendance register. The Bidders shall submit authority letter to this effect
     before they are allowed to participate in bid opening. (A FORMAT IS GIVEN IN
     Annexure 5 of SECTION VIII ).
17.2 Only one representative for any Bidder shall be authorised and permitted to
     attend the bid opening.

Signature of the Bidder                   Stamp of the Company/Firm( if available)
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                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
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17.3 The Bidder’s names, modifications, bid withdrawals and such other details, as
      the Tendering Authority, at its discretion, may consider appropriate, will be
      announced at the opening.
17.4 The bank guarantee or DD for bid security as prescribed in Clauses 10.1 & 10.3
      of Section II of the bid document, Proof of past performance required under
      clause 2 of section II shall be submitted along with the bids. The bank
      guarantee so submitted shall be on prescribed non-judicial paper with stamps
      of proper value and should contain full address of the issuing branch of the
      bank with its telephone number and FAX number .
17.5 In case where the document of bid security, proof of past performance are
      not submitted in the manner prescribed , the bid may be liable for rejection.
17.6 In case the Tender document is down loaded from Internet the cost of the
      document has to be kept in the eligibility cover in the form of demand draft,
      otherwise the bid will be rejected.
17.7Technical/ Eligibility bid evaluation: on the tender opening date eligibility and
      technical bid will be opened. If the eligibility and technical conditions are not
      fulfilled the bid may be liable for rejection .
17.8 Tendering Authority shall evaluate the bids to determine whether they are
      complete, whether any errors have been made, whether required documents have
      been submitted, whether the documents have been properly signed and whether
      the bids are generally in order.
17.9 The tendering authority further evaluates the bids to determine whether they are in
      conformity with section IV.
17.10 Prior to the detailed evaluation, pursuant to this, the tendering Authority will
      determine the         substantial responsiveness of each bid to the Bid Documents.
      For purposes of these Clauses, a substantially responsive bid is one, which
      conforms, to all the terms and conditions of the Bid Documents without material
      deviations. The tendering Authority’s determination of bid’s responsiveness is to
      be based on the contents of the bid itself without recourse to extrinsic evidence.
17.11 A bid, determined as substantially non-responsive will be rejected by the
      tendering Authority and shall not subsequent to the bid opening be made
      responsive by the Bidder by correction of the non- conformity.
17.12 The tendering Authority may waive any minor infirmity or non-conformity or
      irregularity in a bid that does not constitute a material deviation, provided such
      waiver does not prejudice or affect the relative ranking of any Bidder.
17.13 The tendering Authority shall evaluate in detail and compare the bids to be
      substantially responsive.
17.14 The tendering authority has the right to reject the bids that are non responsive
      the decision of the tendering authority is final.

18   Price Bid evaluation of substantially responsive bids:

     Price bid of the eligible bidders will be opened at a later date and will be
     intimated to eligible bidders.
     The Evaluation to be done on a Package basis taking all the items together (
     Section-VI –Price Schedule)


Signature of the Bidder                   Stamp of the Company/Firm( if available)
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                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
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18.1 The evaluation and comparison of responsive bids shall be on the price of the
     services offered inclusive of all Levies & Charges except Service Tax as indicated in
     the Price Schedule in Section VI of the Bid Document.
18.2 Arithmetical error shall be rectified on the following basis. If there is any
     discrepancy between the unit price and total price that is obtained by multiplying
     the unit price and quantity, the unit price shall prevail and the tendering Authority
     shall correct the total price.
18.3 If there is a discrepancy between words and figures, the amount in words shall
     prevail. If the Successful bidder does not accept the correction of the errors, his bid
     shall be rejected.

19    CLARIFICATION OF BIDS:
     To assist in the examination, evaluation and comparison of bids, the tendering
     Authority may, at its discretion asks the Bidder for the clarification of it’s bid. The
     request for clarification and the response shall be in writing. However, no post bid
     clarification at the initiative of the Bidder, shall be entertained.

20. CONTACTING THE TENDERING AUTHORITY:
     No Bidder shall try to influence the tendering Authority on any matter relating to
     its bid, from the time of the bid opening till the time the contract is awarded. Any
     effort by a Bidder to influence the tendering Authority in the tendering
     Authority’s bid evaluation, bid comparison or contract award decision shall result
     in the rejection of the bid.

21. AWARD OF CONTRACT:
     The tendering Authority shall consider placement of orders only on those eligible
     Bidders whose offers have been found technically, commercially and financially
     acceptable. The tendering Authority reserves the rights to counter offer price
     (s) against price (s) quoted by any bidder.

22. TENDERING AUTHORITY’S RIGHT TO VARY QUANTITIES:
1. The tendering Authority reserves the right at the time of award of contract to
     increase or decrease the requirement by 25% of the total quantity/specific
     work specified in the Schedule of Requirements without any change in unit
     price of the offered services or other terms and conditions.
2. In exceptional situations where the requirement is of an emergent nature and it is
     necessary to ensure continued service from the existing bidder, the tendering
     Authority reserves the right to place repeat order up to 50% of the requirement
     contained in the running tender/contract within a period of twelve months
     from the earliest date of acceptance of work order at the same rate or a rate
     negotiated (downwardly) with the existing bidder considering the reasonability of
     rates based on prevailing market conditions and the impact of reduction in duties
     and taxes etc .order at the same rate or a rate negotiated (downwardly) with the
     existing bidder considering the reasonability of rates based on prevailing market
     conditions and the impact of reduction in duties and taxes etc.

23. TENDERING AUTHORITY’S RIGHT TO ACCEPT ANY BID AND TO REJECT

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     ANY OR ALL BIDS:
     The tendering Authority reserves the right to accept or reject any bid, and
     to annul the bidding process and reject all bids, at any time prior to
     award of contract without assigning any reason whatsoever and with out
     thereby incurring any liability to the affected Bidder or Bidders on the
     grounds for the tendering Authority’s action.

24. ISSUE OF ADVANCE WORK ORDER:
24.1 The issue of an Advance Work order shall constitute the intention of the
      tendering Authority to enter into the contract with the Bidder.
24.2 The bidder shall give his acceptance along with Performance Security
      within 14 days of issue of Advance work order, in conformity with the Bid
      document, which should be furnished in the form prescribed in Section VI of the
      Bid document.

25. SIGNING OF CONTRACT:
25.1 The acceptance of the Advance Work order by the bidder shall constitute the award
      of contract on the firm. The successful bidder & tendering authority shall enter
      into an agreement for executing the services for a period of three years.
25.2 Upon the successful Bidder furnishing the performance security , the tendering
      Authority shall discharge the bid security .

26. ANNULMENT OF AWARD:
     Failure of the successful Bidder to comply with the requirement of Clause 27
     shall constitute sufficient ground for the annulment of the award and forfeiture of
     the bid security in which event the Tendering Authority may make the award to
     any other Bidder at the discretion of the Tendering Authority or call for new bids.

27. While all other conditions specified in the Bid Documents are critical and are to be
     complied, special attention of Bidder is invited to the following Clauses of the Bid
     Document , non- compliance of any one of which will result in disqualification of
     the Bid.
     (i) Clause 7 &13.1 of Section II .
     (ii) Clauses 10.1, 10.3 & 11.1 of Section II - The bids will be rejected at the
           opening stage if bid security is not submitted as per Clauses 10.1 & 10.3 & bid
           validity is less than the period prescribed in Clause 11.1 mentioned above.
     (iii) Clause 2 & 7 of Section II - If the eligibility condition as per Clause 2 of Section
           II is not met with and/or documents prescribed to establish the eligibility as
           per Clause 7 of Section II are not enclosed, the bids are liable to be
           disqualified.
     (iv) The Bid Form should be filled in and signed.
     (v) Section-VI- Price Schedule should be filled in & signed.

28. The tendering Authority reserves the right to disqualify the successful bidder for a
    suitable period that habitually failed to carry out services in time. Further, who
    do not perform satisfactorily in the field in accordance with the specifications may
    also be disqualified for a suitable period as decided by the tendering Authority.

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29. The tendering Authority reserves the right to black list a bidder for a suitable
    period in case he fails to honour his bid without sufficient grounds.

30.CERTIFICATE
Near relatives of all BSNL Employees either directly recruited or on deputation are
     prohibited from participation in tenders and execution of works in different units
     of BSNL. The purchaser shall have the right to cancel the contract & forfeit S/D if
     subsequently it is found that the approved contractor is a “Near Relative ” of a
     BSNL employee.
     It is binding on every bidder to give declaration along with the tender in the
     prescribed proforma as per Section – VIII ( annexure -4 ).
      Definitions: The near relatives for this purpose are defined as :
(a)   Member of a Hindu Undivided family,
(b)   They are husband and wife,
(c)   The one is related to the other in the manner as father, mother, son(s) & son’s wife
      (daughter-in-law), daughter(s) & daughter’s husband (son-in-law), brother(s) &
      brother’s wife, sister(s) & sister’s husband (brother-in-law).
      In case of proprietorship firm certificate will be given by the proprietor, for
      partnership firm certificate will be given by all the partners and in case of limited
      company by all the directors of the company. Any breach of these conditions by
      the company or firm or any other person, the tender/ work will be cancelled and
      earnest money / security deposit will be forfeited at any stage whenever it is so
      noticed. BSNL will not pay any damages to the company or firm or the concerned
      person. The company or firm or the person will also be debarred for further
      participation in the concerned unit.




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                                      SECTION III

GENERAL ( COMMERCIAL ) CONDITIONS OF CONTRACT

1. APPLICATION:
    The general conditions shall apply in contracts made by the Tendering
    Authority for the services requisitioned.

2.    STANDARDS: The services under this contract shall conform to the SPECIAL
      CONDITIONS FOR CONTRACT AND SPECIAL CONDITIONS FOR SCANNING AND
      DOCUMENTATION mentioned in Section IV .

3. PERFORMANCE SECURITY:

3.1  The Successful bidder shall furnish performance security to the Tendering
     Authority for an amount equal to 5% of the total value of the services to be offered
     in the form of Bank Guarantee within the stipulated time after the receipt of the
     Advance Work order.
3.2 The proceeds of the performance security shall be payable to the Tendering
     Authority as a compensation for successful bidder's failure to complete its
     obligations under the contract or for any loss resulting from the non performance
     of the contract.
3.3 The Performance Security Bond shall be in the form of a Bank Guarantee for a
     period of four years, issued by a Scheduled Bank and in the form provided in the
     Bid Document, Section IX.
3.4 The Tendering Authority will discharge the Performance Security Bond
     after completion of the Successful bidders performance obligations , under the
     contract.

4. PAYMENT TERMS:

4.1. Hardware Payment ( Item at Sl. No. II of Section VI)
4.1.1 70% Payment after receipt of the Hardware.
4.1.2 20% Payment after commissioning of the DMS application Server, Data Base
      Server & Data base storage System and loading of minimum 10,000 CAFs.
4.1.3 10% After one year from the agreement on satisfactory service.

4.2 Payment of DMA application system ( Item at Sl. No. I of Section VI)
    50% payment shall be made for the hardware component after successful delivery
    in good conditions at the designated BSNL sites and additional 20 % of the same
    shall be released after successful installation & commissioning with suitable
    software at each designated site. Successful installation and commissioning shall
    be subject to validation of equipment and its applications.

      Further balance payment for hardware i. 30% shall be released after successful
      performance of equipment for 25% of the total scanning, storage & other

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     associated work, ordered as per PO.


     BSNL shall also release 70% payment of the software component after successful
     validation of the application and execution of scanning , storage & other
     associated job for 25% of the CAFs.

     Remaining payment shall be released after successful completion of the work.
     Ordered in PO.



4.3 Payment of Physical Storage Items ( Item at Sl. No. IV of Section VI)
4.3.1 70% Payment after receipt of the Items.
4.3.2 20% Payment after commissioning of the DMS application Server, Data Base
      Server & Data base storage System and loading of minimum 10,000 CAFs and
      storage thereafter.
4.3.3 10% After one year from the agreement on satisfactory service.

4.4 Payment of Service Items ( at Sl. No. III of Section VI)
    Payment of Item at serial III.1 (section XII) shall be made on monthly basis
    as per work done.
    For claiming this payment the successful bidder has to submit the following
    documents to the paying authority

     a) Invoice and receipt of material.
     b) A certificate from the designated authority or in-charge of the
     Scanning process for scanning process/Service.

4.5 The Ttaxes will be deducted from the bill amount due as per the standing rules.
4.6 The payment for the service rendered will be made by the paying authorities
     mentioned in the Detailed work order to which the services rendered.

5. PRICES:

5.1 The bidder shall give the total composite price inclusive of all levies and
     taxes except Service Tax. The basic unit price and all other components of
     price need to be individually indicated as per the price schedule. Prices of
     incidental services also should be quoted. The offer shall be firm in Indian
     Rupees. The Tendering Authority shall make no foreign exchange available.

5.2 (a) Prices charged by the Successful bidder for services performed under the
     contract shall not be higher from the prices quoted by the Successful bidder in his
     bid.
(b) In case of revision of Statutory Levies/Taxes during the finalisation period of
     the tender the Tendering Authority reserves the right to ask for reduction in
     the prices.

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(c) Price once fixed will remain valid for the period of contract, irrespective of
     increase/ decrease of taxes and other statutory duties.

5.3 In case of delayed services after the scheduled period the advantage of
      reduction of tax/duty would be passed on to the Tendering Authority and no
      benefit of increase in price will be permitted to the successful bidder if there is any
      increase in tax/duty.

6.    INSPECTION AND TESTS

6.1   Validation : Validation of hardware and software application for Data Management
      system shall be done within 12 weeks from the date of PO. Bidder has to offer its
      system one week in advance to BSNL for validation. However, the validation test
      schedule for the system supplied along with its application is to be supplied by
      bidder within three weeks from the date of PO and the same shall be approved
      taking care of due requirement by the BSNL before the validation.

6.2   The designated validation team of BSNL shall carry out test as per schedule above
      at central location and sample test from remote location to be decided by BSNL.

6.3   The Purchaser or his representative shall have the right to inspect and test the
      goods for their conformity to the specifications. Where the Purchaser decides to
      conduct such tests on the premises of the supplier, all reasonable facilities and
      assistance like Testing instruments and other test gadgets including access to
      drawings and production data shall be furnished to the inspectors at no charge to
      the purchaser.

6.4   Should any inspected or tested goods fail to conform to the specifications the
      purchaser may reject them and the supplier shall either replace the rejected goods
      or make all alterations necessary to meet Specification requirements free of cost
      to the purchaser.

6.5   Notwithstanding the pre-supply tests and inspections prescribed in clause 6.1 &
      6.2 above, the equipment and accessories on receipt in the Purchaser’s premises
      will also be tested during and after installation and if any equipment or part
      thereof is found defective, the same shall be replaced free of all cost to the
      purchaser as laid down in clause 6.4 below.

6.6   If any equipment or any part thereof, before it is taken over is found defective or
      fails to fulfill the requirements of the contract, the inspector shall give the Supplier
      notice setting forth details of such defects or failure and the supplier shall make
      the defective equipment good, or alter the same to make it comply with the
      requirements of the contract forthwith and in any case within a period not
      exceeding three months of the initial report. These replacements shall be made by
      the supplier free of all charges at site. Should it fail to do so within this time, the
      purchaser reserves the discretion to reject and replace at the cost of the supplier
      the whole or any portion of equipment as the case may be, which is defective or

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      fails to fulfill the requirements of the contract . The cost of any such replacement
      made by the purchaser shall be deducted from the amount payable to the supplier.

6.7   Nothing in clause 6 shall in any way release the Supplier from any warranty or
      other obligations under this contract.

7.     DELIVERY & SERVICE COMPLETION

      Delivery of Hardware to be completed within 6 weeks from issue of
      purchase order and installation and commissioning of DMS service to be
      completed within 10 weeks from issue of purchase order. Scanning of 25 lacks
      subscriber records (CAFs) shall be done within Six months from issue of
      Purchase Order. The delivery of the equipment and services shall be to the
      consignee as given in the purchase order.


8.     TRAINING

8.1   The bidder shall provide training for installation and maintenance staff of the
      purchaser free of cost where required.

8.2   The bidder shall provide all training material and related documents.


9 CHANGES IN WORK ORDERS:

9.1   The Tendering Authority may, at any time, by a written order given to the
      Successful bidder, make changes within the general scope of the contract in any
      one or more of the following:
      (a) The services to be provided by the Successful bidder.
      (b) Paying authority

9.2    If any such change causes an increase or decrease in the cost of, or the time
      required for the execution of the contract an equitable adjustment shall be made
      in the contract price and the contract shall accordingly be amended. Any proposal
      by the Successful bidder for adjustment under this Clause must be made within
      thirty days from the date of receipt of the change in order.

10.SUBCONTRACTS:

      The Supplier shall notify the Purchaser in writing of all subcontracts awarded
      under this contract if not already specified in his bid. Such notification, in his
      original bid or later shall not relieve the supplier from any liability or obligation
      under the Contract.

11.   DELAYS IN THE CONTRACTOR’S PERFORMANCE:


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11.1 Performance of services shall be made by the Successful bidder in accordance with
     the time schedule specified by the Tendering Authority in its Work order. In case
     the service is not completed in the stipulated period, as indicated in the Work
     order ,Tendering Authority reserves the right either to short close/cancel this
     Work order and/or recover damage charges. The cancellation/short closing of the
     order shall be at the risk and responsibility of the Successful bidder and Tendering
     Authority reserves the right to order the balance of work at the risk and cost of the
     defaulting vendors.

11.2 Delay by the Successful bidder in the performance of its obligations shall render
     the Successful bidder liable to any or all of the following sanctions, namely,
     forfeiture of its performance security, imposition of liquidated damages and/or
     termination of the contract for default.

11.3 If at any time, during performance of the contract, the Successful bidder or sub-
      contractor(s) should encounter conditions impending timely performance of
      service, the Successful bidder shall promptly notify the Tendering Authority in
      writing of the fact of the delay its likely duration and its cause(s). As soon as
      practicable after receipt of the notice, the Tendering Authority shall evaluate the
      situation and may at its discretion, if necessary, extend the period for performance
      of the contract subject to furnishing of additional performance security by the
      successful bidder @ 5% of the total value of the additional Work order. The
      extension period against the work order, if any, shall be granted subject to the
      condition that the Tendering Authority shall have the absolute right to revise the
      prices and also to levy penalty for delayed services.
11.4 If the services are not completed in the extended delivery period, the Work
      order shall be short closed and both the performance securities shall be forfeited.

12. LIQUIDATED DAMAGES:

12.1 The stipulated period for rendering the service must be completed not later than
     the dates specified in the therein at delivery schedule. Extension will not be
     given except in exceptional circumstances.
12.2 If The tenderer fails to deliver the Hardware & Physical storage items within 6
     weeks, the purchaser shall be entitled to recover 2% of the Hardware cost for
     per week of delay upto 5 weeks or part there of, subject to a maximum of
     12.50% of the Hardware cost.
12.3 If the tenderer failed to install and commission the DMS service within the
     scheduled time as per specification, the purchaser shall be entitled to recover 2%
     of the value of Hardware & Software or services rendered for every week of delay
     upto 5 weeks or part there of subject to a maximum of 12.50% of the value of
     Hardware ,Software and commissioning of DMS service.
12.4 If the tenderer fails to scan the pages(i.e. 25 lakhs subscriber records CAFs )
     within Six months, the purchaser shall be entitled to recover 2% of value of left
     out un-scanned pages per week of delay uoto 6 weeks and 3% of value of left



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     out un-scanned pages per week of delay uoto 3 weeks and 4 % for another
     week or part there of subject to a maximum of 25% of the service cost.

12.5 The LD levied by the tendering authority shall be final and not challengeable
     by the successful bidder.

13. FORCE MAJEURE:

     If any time, during the continuance of this contract, the performance in whole
     or in part by either party of any obligation under this contract shall be
     prevented or delayed by reason of any war, or hostility, acts of the public
     enemy, civil commotion, sabotage, fires, floods, explosion, epidemics,
     quarantine restrictions, strikes, lockouts, or act of god (herein after referred
     to as events) provided notice of happening of any such eventuality is given
     by either party to the other within 21 days from the date of occurrence
     thereof, neither party shall by reason of such event be entitled to terminate
     this contract nor shall either party have such any claim for damages against
     the other in respect of such non performance or delay in performance , and
     services under the contract shall be resumed as soon as practicable after such
     event may come to end or cease to exist , and the decision of the Tendering
     Authority as to whether services have been so resumed or not shall be final
     and conclusive , provided further that if the performance, in whole or part of
     any obligation under this contract is prevented or delayed by reason of any
     such event for a period of 60 days either party may , at his option terminate the
     contract.

14. TERMINATION FOR DEFAULT:

14.1 The Tendering Authority may, without prejudice to any other remedy for breach
      of contract, by written notice of default, sent to the successful bidder,
      terminate this contract in whole or in part.
(a) If the successful bidder fails to render services within the time period specified in
      the contract, or any extension thereof granted by the Tendering Authority .
(b) If the successful bidder fails to perform any other obligation(s) under the
      contract; and
(c) If the successful bidder, in either of the above circumstances does not remedy
      his failure within a period of 15 days after receipt of the default notice from
      the Tendering Authority.

14.2 In the event the Tendering Authority terminates the contract in whole or in
     part the Tendering Authority may get services from any other bidder, upon
     such terms and in such manner, as it deems appropriate. The successful
     bidder shall be liable to the Tendering Authority for any excess cost for such
     services. However, the successful bidder shall continue performance of the
     contract to the extent not terminated.

15. ARBITRATION:

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15.1 In the event of any question, dispute or difference arising under this
     agreement or in connection there with except as to matter the decision of
     which is specifically provided under this agreement, the same shall be
     referred to sole arbitration of the GM (MS-O&M), BSNL, BIHAR CIRCLE, PATNA
     or in case his designation is changed or his office is abolished then in such case
     to the sole arbitration of the officer for the time being entrusted whether in
     addition to the functions of the GM (MS-O&M), BSNL, BIHAR CIRCLE,PATNA or by
     whatever designation such officers may be called (hereinafter referred to as
     the said officer ) and if the GM (MS-O&M), BSNL, BIHAR CIRCLE or the said
     officer is unable or unwilling to act as such, the sole arbitrator or some other
     person appointed by the GM (MS-O&M), BSNL, BIHAR CIRCLE, PATNA or the said
     officer. The agreement to appoint an arbitrator will be in accordance with the
     Arbitration and Conciliation Act, 1996. There will be no objection to any such
     appointment that the arbitrator is an employee of the BSNL or that he has to
     deal with the matter to which the agreement relates or that in the course of his
     duties as employee of the BSNL he has expressed views on all or any of the
     matter under dispute. The award of the arbitrator shall be final and binding
     on the parties. In the event of such arbitrator to whom the matter is
     originally referred, being transferred or vacating his office or being unable to
     act for any reasons whatsoever such GM (MS-O&M), BSNL, BIHAR CIRCLE
     BIHAR or the said officer shall appoint another person to act as arbitrator in
     accordance with terms of the agreement and the person so appointed shall be
     entitled to proceed from the stage at which it was left out by his predecessors.

15.2 The arbitrator may from time to time with the consent of parties enlarge the time
     for making and publishing the award. Subject to aforesaid Arbitration and
     Conciliation Act, 1996 and the rules made there under, any modification thereof
     for the time being in force shall be deemed to apply to the arbitration proceeding
     under this Clause.

15.3 The Venue of the arbitration proceeding shall be the office of GM (MS-O&M), BSNL,
     BIHAR CIRCLE at PATNA or such other places as the arbitrator may decide.

16. SET OFF:

     Any sum of money due and payable to the contractor (including security deposit
     refundable to him) under this contract may be appropriated by the Tendering
     Authority or the BSNL or any other person or persons contracting through the
     BSNL and set off the same against any claim of the Tendering Authority or
     the BSNL or such other person or persons for payment of a sum of money
     arising out of this contract or under any other contract made by the contractor
     with the Tendering Authority or BSNL or such other person or persons
     contracting through BSNL.

17. TERMINATION FOR INSOLVENCY:


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     The Tendering Authority may at any time terminate the contract by giving
     written notice to the successful bidder, without compensation to the
     successful bidder if the successful bidder becomes bankrupt or otherwise
     insolvent as declared by the competent court provided that such termination
     will not prejudice or affect any right of action or remedy which has accrued
     or will accrue thereafter to the Tendering Authority.




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                                      SECTION IV

SPECIAL CONDITIONS FOR CONTRACT AND SPECIAL CONDITIONS FOR SCANNING
                          AND DOCUMENTATION

I.    Special Conditions

1.   The special conditions of the contract shall supplement the “Instructions to the
     Bidders” as contained in Section II and “General Conditions of the Contract” as
     contained in Section III wherever there is a conflict, the provisions herein shall
     prevail over those in Section II and Section III.

2.   If the date of opening of bid is subsequently declared as holiday by the Government
     of India, the revised schedule will be notified. However, in the absence of such
     notification the bids will be opened on the next working day, time and venue
     remaining unaltered.

3.   Tendering Authority reserves the right to disqualify, at the stage of evaluation, such
     Bidders who have a record of not meeting contractual obligations against earlier
     contracts entered into with the Tendering Authority.

4.   Tendering Authority reserves the right to disqualify, at the stage of evaluation, such
     Bidders who have proven bad performance against the contracts of any other circle
     of BSNL.

5.   Tendering Authority reserves the right to blacklist a bidder for a suitable period in
     case he fails to honor his bid without sufficient grounds. The Tendering Authority
     reserves the rights to counter offer price(s) against the price(s) quoted by any
     bidder.

6.   Any clarification issued by the Tendering Authority in response to query raised by
     prospective bidders shall form an integral part of bid documents and it may
     amount to amendment of relevant clauses of the bid documents.

II. Scope of Work

(A) General condition and procedure of the work

     This is tender for Supply & Implementation of Web server application Software
     with remote work stations for scanning, storing and retrieval of Customer
     Application Forms ( CAFs) for the GSM connections of BSNL, Bihar , Circle along
     with installation of required Hardware for Servers, on turnkey basis. The
     conditions and procedures for the work are given in the following points.

1    Bihar Telecom Circle, BSNL will provide for all the subscribers CAFs in batches.
     Number of Subscriber CAFs will be approx 25,00,000 Nos. and the work has to be

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     carried out at all the SSA Head quarters of Bihar Circle. The Data Management
     System (DMS ) Application Server, Database Server and Database System will
     be supplied by the Tenderer and installed at central location at Patna. The
     Web-based DMS application software will be supplied and commissioned by
     the Tenderer.

2 SCANNING OF CAFs

     The CAF to be scanned as per the following specifications
     Size: A4
     Colour          :      GREY Scale
     Resolution      :      75 DPI
     Image Format :         TIFF
     In any case the best possible resolution is to be maintained
     Assign file Name, scan and store the TIFF file of each application with the unique
     customer number.

3 Compression: out put file size should be compressed to minimum possible value.

4     The whole job to be carried in the premises provided by the respective Heads of
     SSAs. The SSAs will also provide suitable space furniture and power points
     with UPS supply. The vendor need not pay any electricity or rental charges.
     The total number of SSAs in the circle is 19.

5    The Vendor is required to bring all the other necessary equipment -computers,
     scanners networking materials( i.e cable, router etc. ) and manpower at their
     own cost including transport and other incidental charges for services/work at
     SSA/Central location. The SERVERs at central level will be supplied by the
     Tenderer as per specification at section V.

6    The vendors have to the integrate the DMS System with existing CCN WAN
     System. One existing CCN node connectivity will be spared at each SSA/location..

7     The Vendor needs to do the following activity as far as scanning is concerned:
(a) Open the file, unstaple the pages, (if photo is not pasted unstaple the photo and
      pasting of photo)
(b) Take up the necessary pages from file
(c) Prepare batch and log sheet
(d) Scan all the relevant pages (i.e. main application form, address proof , identifies
      proof supporting documents of the application as per instructions given as per
      BSNL guidelines)
(e) Restaple the pages and put back in file.
(f) Uploading the data in central Server with relevant data entry.
(g) Offline scanning if online process is not possible and uploading the data by
      other storage media.
(h) Uploading of some scanned data already available in SSA.


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The scanned images have to be indexed on unique customer number, phone number
     etc.,

8     The backup images has to be uploaded in the server and also stored in CDs or any
      other media desired by GM (MS-O&M), PATNA

9    SSA Head will appoint an officer for handing over the files and will ensure that
      correct phone number is written on the subscriber file.

10    Some of the documents are very old and the pages may have moisture. The vendor
      has to take document preparation into account and coordinate with appointed
      officer for hand over and take over of files.

11    The scanning may have to be carried out for more pages per subscriber. In some
      cases agency has to scan all relevant pages as requested by the nominated officers

12    The vendor can work in the BSNL premises on 24X7 basis and need to finish the
      job in the time schedule specified in the Work Order.

13    The Tendering Authority reserves the right to request all the bidders to provide
      the customer Data in a specified format, if required for BSNL operational
      purpose, and the data has to be retrieved from the scanned images and give in the
      specified format. The bidder should not charge any extra amount for providing the
      said information.

14    Support center: The successful bidder shall organize a Support Center in each SSA
      head quarters for collection of Data to be scanned, Handing over of scanned data
      Soft & hard copies & keeping close liaison with SSA authorities. The work in
      each SSA is to be completed with in week days maximum or as specified in work
      order. The bidder shall also provide the name of alternate contact person, address
      & telephone/FAX no, who may be contacted by the nominated officer or Nodal
      officer of the SSA in case of no response/poor response from the deputed Staff of
      the Agency.

15     The bidder shall ensure that fully competent and responsible
      personnel are employed for this contractual work. The data of the subscribers
      for Scanning on daily basis from the Nodal officers of the respective SSAs and
      submit back the same in the evening.

16    The bidder shall have to bear the cost of stationery, transport charges for their
      personnel, postal charges and all other incidental charges during the process of
      scanning.

17    Storing of physical CAF shall be made by the vendor in boxes and racks with
      proper coding & sticking for easy retrieval of physical CAF. All the physical CAF
      will be stored at SSA HQ/Central Location in boxes which shall be supplied by the
      bidder as per specification mentioned in section-IV, coding shall be uniform both

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       in physical form as well as in data form as per the numbering scheme mentioned
       in Section –IV.      Bundle of 100 CAFs           will be made in Hard Bond
       Folders/bundles to be kept in the box prescribed for 750 CAFs as per clause no B-
       9 of this section, for easy retrieval. Each folder is to be marked with suitable
       indexing for easy retrieval of ducuments . Suitable folders for this need to be
       supplied by the bidder without any extra cost.

18 The Support center must give the details of the services rendered on daily
     basis to DGM (MS –O & M), O/o GM (MS-O&M), PATNA through report.

(B) The DMS Hardware and application software has to be designed as per the
guidelines given below .

1.          System Architecture


     1.1.      The scanning shall be done at one location in an SSA.
     1.2.      There will be three Servers at circle level for storing the scanned
                 data, index data workflow and web-based applications.( specification at
                 Section V). One Server will be exclusively           for web-based CAF
                 Application Front-End, one for Database application Server and the
                 third server will be in hot standby configuration for fail-over switching
                 containing both the CAF Application Front-End and Database
                 Application.
        1.2.1. Data will be stored in Separate Database Storage System. (
               specification at Section V).
        1.2.2. Integration at Zonal/national level is a desirable scenario for future. The
               bidder shall be required to ensure integration at zonal/national level as
               and when mandated by BSNL. Any interfaces required for such integration
               should be necessarily provided by the bidder along with the solution.
        1.3.   No freeware shall be permitted for the central server, at circle level.
        1.4.   The database, application software and all interfaces shall be provided by
                 the bidder. The application software has to be web based.
        1.5.   The tentative work flow/ procedure is at annexure B.




Signature of the Bidder                    Stamp of the Company/Firm( if available)
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                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
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                                       Circle                           SSA Level
      Future                           Level
     Approach                                                       Authentication
                                                   Backlog Scan          and
                                                   and Image QC     Authorization

                     Batch
Central Document     Upload                        Ongoing Scan
  Management                                       and Image QC
     System
 Zonal Level
                                                    Indexing and
                                Storage &           Indexing QC
                                 Reports


                                                    Rescanning
                                                      Station




2. Distribution of quantity
   2.1.       The work will be taken from the L1 bidder.

3. Evaluation Criteria:
      a. Can be decided by the circle as per the guidelines issued by BSNL from time
         to time.

4.      Eligibility Criterion
      a. The bidder should have done scanning of 3 million pages in one year during
          any of the last three financial years 06-07, 07-08, 08-09, in India, for any one
          of
               i. Telecom operator,
              ii. Bank
             iii. Government/PSU office.
             iv. For the above, a certificate from the client has to given. The name,
                  address, phone number of the person has to be mentioned in the
                  certificate.
      b. The application software must be proven one. This application software must
          have been used in India since last one year, for any of
               i. Telecom operator,

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              ii. Bank
             iii. Government/PSU office.
             iv. For the above, a certificate from the client has to given. The name,
                  address, phone number of the person has to be mentioned in the
                  certificate.
       c. The other terms & conditions of Eligibility criteria shall also prevail in this
          case also.

5.      BSNL Responsibility
       a. There will be a nodal officer defined at circle level, who shall be responsible
          for getting all the CAF scanned of the respective circle.
       b. Backup should be taken at regular intervals.
       c. Zonal B&CCS will give data of existing connections, prepaid and postpaid, to
          Circles. The application software should generate list of Mismatched data,
          SSA wise. Mismatch list would mean the mobile number that is working as on
          date, but the CAF of the same has not been scanned.
       d. The bidder should be given CAF Lots in proper time and at regular intervals.
       e. Providing network will be the responsibility of BSNL. A CCN point shall be
          provided by BSNL. After this, the networking cables till the PCs will be
          arranged by the bidder.

6. General Technical requirements
      a. Each CAF will require about 500Kb of storage. This will include the front page
         of the CAF, and two supporting documents. In case the front page is extended
         in two pages, the storage space can be more.
      b. The bidder has to provide monitoring software, web based, for the circle,
         which will create the work flow, store scanned data, and generate all kind of
         reports. This software will run centrally on the server provided by circle. The
         invoice payment shall be done from the reports generated from this software.
      c. The bidder has to arrange PCs and scanners for scanning, validating, quality
         check and uploading of the scanned data. All issues related to operating
         system, etc for these PCs has to be handled by the bidder.
      d. The software that will be provided by vendor should have the facility to bring
         out the responsibilities in case there is delay in scanning.
      e. After the scanning process starts, and also after the completion of work, at
         five nodes in each SSA, it should be possible to view the scanned application
         form.

7. Ownership Definition
   7.1.    Circle_CAF_Owner: The person shall be from the CMTS cell. He shall be
            responsible for getting the CAF scanned for the entire circle. The invoice
            payment shall be the responsibility of this person. Backup of the
            complete data shall be the responsibility of Circle_CAF_Owner. Backup
            to be taken on weekly basis. The name, contact number of the person at
            the circle level, with whom the vendor has to co-ordinate shall be
            entered in the software.

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   7.2.     SSA_CAF_Owner: This person shall be responsible for getting the CAF
             scanned for the entire SSA/Area. The name, contact number of the
             person at SSA level/ Area Manager shall be entered in the software.
   7.3.     POCAF_Owner: POCAF stands for Point Of CAF. Each point where CAF
             exist should have an owner defined who shall be responsible of getting
             the CAF scanned within his jurisdiction. The name, contact number of
             person shall be entered in the software in proper hierarchy. For
             example, in an SDCA if CAF are submitted, then POCAF_Owner has to be
             defined for the SDCA. Similarly if an SSA HQ is having, say, four CSC
             where CAF are collected, four POCAF_Owner are to be defined. If the
             DSA/franchise is submitting the CAF to some person in SSA HQ, then a
             separate POCAF_Owner has to be defined. Even if same person is taking
             CAF for BSNL and for Franchise/dealer/distributer, he should have
             different POCAF_Owner ID. Each POCAF_Owner shall have a separate ID
             and password. The person shall co-ordinate with customer/
             franchise/DSA for getting the rejected form complete in all respects. The
             ID of the person shall be available with each CAF data. The more the
             number of this ID, the better will be the data. In case of any
             confusion, plan for more number of ID.
   7.4.     As per the regulatory requirement, letter No 800-4/2003-VAS (Vol.III)
             (Pt.III) dated 13.09.2007 issued by ADG(VAS-1) of DOT, it should be
             possible to trace from which CSC/ Dealer/ Distributer/ DSA, the CAF
             was collected.
   7.5.     SSA_QC_Owner: The person will be responsible for checking 100% CAF
             after the full LOT is ready in all aspects, and is ready for uploading. The
             ID of this person shall be entered in the software.
   7.6.     The vendor is free to upload the data of a LOT/CAF in the server at any
             stage, as required by the workflow.
8. Defining Master Data in software
   8.1.     The minimum of the following masters shall be defined in the software.
   8.2.     Circle Master
   8.3.     SSA Master
   8.4.     SDCA Master.
   8.5.     Agency Master. This shall have the data for all the franchises/ dealer/
             distributer/ DSA of the entire circle. The data should be created
             carefully. The IDs already given to them have to be maintained. If
             required, new ID may be given, but the mapping between the old ID and
             new ID should be intact as the CAF will have the old ID.
   8.6.     As per the regulatory requirement, letter No 800-4/2003-VAS (Vol.III)
             (Pt.III) dated 13.09.2007 issued by ADG(VAS-1) of DOT, it should be
             possible to trace from which CSC/ Dealer/ Distributer/ DSA, the CAF
             was collected. To meet this requirement proper hierarchy and
             ownerships have to be defined.
   8.7.     Box master: The Box number, mapped with SSA shall be entered.
   8.8.     Rack master: The racks should be numbered and the mapping with box
             shall be done. The idea is that, it should be possible to get the exact rack
             and

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   8.9.       Rack location master: Where the rack is located. The exact address, the
               postal address of the rack should be made available. Room number, floor
               number, Building name, address etc should be entered.
   8.10.      The Ownerships as defined above shall also be part of master data.
   8.11.      The linking of master data with one another should be made wherever
               possible to have best data integrity.

9. Storing of CAF
    9.1.     All the CAFs Shall be finally stored at the SSA HQ/CIRCLE HQ.
    9.2.     The vendor shall also provide Corrugated Cardboard Boxes of Uniform
               Size 13’’X 10.5’’X 12.5’’ for storing of the scanned CAF. The box should be
               of corrugated paper of 7 ply. The numbering scheme on the boxes shall
               be provided by BSNL. The numbering nomenclature is attached as
               Annexure-A. The file ‘cdr-zone-circle-ssa-sdca-list-ver.2.0.xls’ is enclosed
               where the codes for circles, SSA have been defined by ITPC.
    9.3.     This box can store about 750 CAF.
    9.4.     After the SSA_CAF_Owner, is satisfied with the scanned images and
               sample check has been done, the vendor will put the LOT of 750
               completed forms in the box and hand over this to the SSA_CAF_Owner.
    9.5.     The boxes should be numbered. The vendor has to provide A4 size sticker.
               The box number has to be written on all four sides. Hence for each box, 4
               A4 size stickers shall be provided by vendor.
    9.6.     This box number should also be entered in the data to be entered with
               each form.
    9.7.     This box will then be handed over to SSA_CAF_Owner, after which it shall
               be the responsibility of the SSA_CAF_Owner to keep the Box in an
               appropriate place.
    9.8.     This place shall be a secure place, and should be made termite free.
               Rodent treatments of this place should be done on monthly basis. It
               should also have the necessary fire fighting arrangements.
    9.9.     In case the SSA is not having a predefined CAF storage facility, Steel Racks
               of size 96’’X 36’’X 15’’ can be used for keeping these boxes for Easy
               Retrieval of Records. In one line 4 boxes can be kept, and total of five
               lines/rows can be there in one rack. Hence in one rack 20 boxes can be
               accommodated.
    9.10.    The numbering system of the rack should also be defined in the software.
               This numbering should come from the rack master.
10. Scanning workflow and methodology
    10.1.    The work flow is attached as Annexure-B.
    10.2.    The CAF which are ready for scanning should be submitted by
               POCAF_Owner in a LOT. The LOT size shall be 750 because the box of the
               defined size can accommodate 750 forms in hardbound bundles/folders
               of 100 CAFs in each box of 750 CAFs.
    10.3.    Whenever the owner of POCAF is ready with 750 CAFs for scanning, the
               owner of POCAF shall log in the software and initiate a new ‘LOT’ in the
               software.


Signature of the Bidder                    Stamp of the Company/Firm( if available)
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   10.4.      The owner at the POCAF should enter only the mobile numbers from the
               CAF. The software should generate 10 text boxes for entering mobile
               numbers on one page. There should be button, save and add more at the
               bottom, which will save the 10 records, the date of entry, LOT number
               and the ID of POCAF_Owner and open a fresh page with 10 text box.
   10.5.      When 750 mobile numbers are added, the software will give an
               indication, and will close the LOT. The total number of mobile numbers
               entered in the LOT should be shown on the top of page where data entry
               is done.
   10.6.      A typical work flow can be as under
      10.6.1.       The POCAF at all level, shall make LOTS. Attempt should be made to
                     scan the most recent CAF first. LIFO. But in no way, the scanning
                     has to stop.
      10.6.2.      All the LOTs should be handed over to the SSA_CAF_Owner, with
                     proper sign off. This should be also reflected in the software.
      10.6.3.       Once the LOT is received is ready with SSA_CAF_Owner, it should be
                     handed to vendor and after that it shall be shown pending for
                     scanning.
      10.6.4.       The responsibility of taking all CAF to SSA_CAF_Owner will be of
                     BSNL.
      10.6.5.       The Vendor shall scan the LOT, and check the quality of the image.
      10.6.6.       The scanning shall be done at 75 dpi, and in grey scale. The first
                     page of main form and also the supporting documents shall be in
                     grey scale. The page containing the photo and signature should
                     only be scanned.
      10.6.7.       The vendor has to make folders in the local computer where image
                     data is stored. The folder name shall be the LOT number. The
                     image shall be stored in TIFF format. The file name shall be mobile
                     number followed by underscore followed by date (defined in next
                     para). For example 9400000356_02082007. The file number
                     should be of 19 characters; hence zero should be added before dd
                     and mm wherever required. This will take care of duplicate mobile
                     number due to number reuse.
      10.6.8. Date is very important. The date that shall be entered in the data shall
                     be (priority wise)
         10.6.8.1. Date of activation, mostly available for post paid.
         10.6.8.2. Date of sale of SIM, i.e. if one sells a prepaid connection, he will
                     write the date on which this connection is sold. This date shall be
                     considered.
         10.6.8.3. If the above two dates are not available, then any reasonable date
                     available on the CAF can be entered.
         10.6.8.4. If any of three is not available, the SSA_CAF_Owner can decide any
                     suitable date, as per the available bundle, as per SIM number or
                     whatever. Attempt should be made not to stop the scanning
                     process.



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          10.6.8.5. Very important aspect with respect to date is that, there should be
                      a list of values provided which should indicate which type of date is
                      entered.
          10.6.8.6. Whenever data is retrieved, the date selection criterion should also
                      be taken, so that proper information is conveyed.
   10.7.      The vendor will also do the data entry for each CAF in the software. The
                data that is to be entered is mobile number and any of Date as defined
                above with the priority indicated. After submitting this data, a window
                will open that will collect the matching data from the data provided by
                the Zonal B&CCS. The idea is that the account number of the mobile
                number which is being scanned should be paired. The data that this
                application software will get from the billing data dump shall be
                displayed. First name, last name, date of activation, account number will
                be displayed. A check box against each shall be displayed. The vendor
                has to select the matching check box and submit. The data that shall be
                finally stored in the server shall be
      10.7.1.         Mobile number          --     (To be entered by vendor, or one by
                      one from the LOT)
      10.7.2.         Date (as above, any one date)         -- (To be entered by vendor)
      10.7.3.        Which date type was chosen (Example activation, SIM sale date etc)
                      -- (To be entered by vendor)
      10.7.4.         Account number (if available)         --      (To be taken from billing
                      dump)
      10.7.5.         Last name       --     (To be taken from billing dump)
      10.7.6.         First name --          (To be taken from billing dump)
      10.7.7.         Post Paid/prepaid --          (To be taken from billing dump)
      10.7.8.         POCAF_Owner_ID --             (To be taken care by software at the
                      time of start of the scanning of the LOT)
      10.7.9.         Franchise/dealer/distributer/ CSC ID                 --     (To      be
                      taken only from the List of values)
      10.7.10.        Date on which this record is entered
      10.7.11.        Login id of the person doing scan/entry
      10.7.12.        Corrugated box number where the CAF will be physically stored
      10.7.13.        Rack Number
      10.7.14.        Box number
      10.7.15.        Total number of pages scanned (default 3)
      10.7.16.        Identity proof, list of values to be displayed, for example passport,
                      voter card
      10.7.17.        Residence proof, list of values to be displayed, for example
                      telephone bill.
   10.8.      The POCAF ID should automatically come in the data.
   10.9.      If the POCAF is non BSNL, then the dealer/distributer/agent code should
                also be entered from the master data. This data has to be selected from
                the LOV only.
   10.10.     This data meant for indexing shall be the responsibility of vendor.
   10.11.     The vendor will check the quality and will upload the images in the main
                central server.

Signature of the Bidder                    Stamp of the Company/Firm( if available)
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   10.12.      The approximate size of the main form and two supporting documents
                 shall be 500 Kb.
    10.13.     The complete LOT of 750 when scanned, data entered is liable for
                 payment in the next month.
    10.14.     The SSA_CAF_Owner should make sample checks of 15 numbers in each
                 LOT and should certify in the software that sample check has been done.
    10.15.     In all, the software should be able to monitor the number of CAF scanned
                 at any time.
    10.16.     All report, pertaining to this should be generated. Vendor has to generate
                 additional reports as required. Circle CAF owner shall decide this.
    10.17.     The vendor has to validate the forms scanned after data entry.
    10.18.     The software should take care of this process.
    10.19.     The lot number shall be entered, after which the forms and the data
                 entered will start coming one by one.
    10.20.     In half screen the form should be displayed, on the other half the data
                 entered should be displayed. The image should display only the key
                 areas for which data is to be entered.
11. Software requirement
    11.1.      The tentative software requirement shall include, Defining Ownerships,
                 Defining Master data in software, the ideas that are given in Guidelines
                 for tendering, and the work flow.
    11.2.      Administration Console
       11.2.1. This system shall support User Management
       11.2.2. Administrator shall be able to create various groups of users like
           11.2.2.1. Circle Master, SSA master, SDCA master (It should be possible to
                                  have report for SSA HQ). Ownerships should be clearly
                                  defined like Circle_CAF_Owner, SSA_CAF_Owner,
                                  POCAF_Owner
           11.2.2.2. Master data creation for franchise/ dealer/ distributer.
           11.2.2.3. Scanning users, QC Users, Indexing users, Verifier etc
       11.2.3. This system shall support Batch Manager which displays status of each
                        batch (as to at what level each batch is (Scan, QC, Index etc))
       11.2.4. It should support Audit Trail
       11.2.5. It shall capture all the possible events of various phases in the product
    11.3.      Scanning Module
       11.3.1. The system shall support Document as well as Batch scanning
       11.3.2.          Scanning station should have tool bar for all Scanning related
                        functionalities.
       11.3.3. It shall allow selection of color depth for every page being scanned. (e. g.
                        first page can be color/gray, second can be b/w and third can be
                        color and so on). Required where ID proofs and Photos need to be
                        scanned in color/grey format and the rest of the documents in
                        b/w)
       11.3.4. The system shall support barcode recognition which helps in document
                        separation as well as identification at scanning level.
       11.3.5. Scanning system shall also support Add/Insert Pages.
    11.4.      QC Module

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      11.4.1. The system shall display Document Name and Page (x of y) as window
                     title for user friendliness.
      11.4.2. It should support Tool bar for all Image QC related functionalities like
                     Rotate, Zoom, Page Navigation etc.
      11.4.3. System should provide Page Shuffling. In the right hand Panel of Image QC
                     station, it should display all the pages of the document which is in
                     view mode and allow shuffling by drag-drop.
      11.4.4. QC Module shall display thumbnails for all the pages of the document so
                     that each page can be viewed by clicking on the thumbnail
      11.4.5.        The system shall have the capability to retain the grey-scale page if
                     the image quality is not proper OR convert to black-white if the
                     image quality is good enough
      11.4.6.        If because of any reason the page has to be rejected, system shall
                     capture the reason for rejection from the operator, and this
                     information shall be available and intimated to the Rescanning
                     station for future use meaning for re-scan and etc.
      11.4.7.        The system shall support Add/Delete/Insert Pages
   11.5.      ReScan Module
      11.5.1. The system should display the information about the rejected documents
                     by Image QC which are to be rescanned.
      11.5.2. The page numbers rejected and the reason shall be displayed.
      11.5.3. It should support facility to insert pages for rejected documents
   11.6.      Cropping Module
      11.6.1. Cropping Module shall provide cropping of fields such as photographs &
                     signatures.
      11.6.2. System shall support automatic as well as manual cropping.

   11.7.      Sectioning Module
      11.7.1. Sectioning module shall provide document separation in sections like
                      main form, Id Proof, Address Proof etc
      11.7.2. System shall support manual as well as automatic sectioning.
      11.7.3. It should also support automatic sectioning using patch codes.
   11.8.      Indexing Module
      11.8.1. It shall have the capability of Image assisted Data Entry with zooming and
                      zoning facility.
      11.8.2.         It shall display Each document (image) for indexing one after
                      another. The operator should have the capability to index the
                      values in the respective index fields by looking at the image
      11.8.3.         System shall highlight the data capture area while the user
                      navigates within the fields.
      11.8.4. The system shall support navigation buttons to scroll through Previous
                      page, Next Page etc
   11.9.      Verification Module
      11.9.1.         Each document shall be displayed with its respective indexes as
                      captured by indexing operator
      11.9.2.         The verifier shall be able to verify the data against the image and if
                      required change it.

Signature of the Bidder                    Stamp of the Company/Firm( if available)
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                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



      11.9.3. System shall release the data to database after the verification process.
      11.9.4. It shall support double-blind verification process for maximum accuracy
                      of the data
   11.10.     Beamer (Release from SSA central location at Circle Level)
      11.10.1.        This system shall support beaming of scanned images and its
                      metadata at regular intervals to the centralized repository.
      11.10.2.        All the SSAs will use beamer to send the scanned images and its
                      metadata to the centralized repository
   11.11.     Scanning Reports
      11.11.1.        System shall be able to generate at least the following reports
      11.11.2.        Successful scanning report
      11.11.3.        User Performance Reports
      11.11.4.        Daily activity report
      11.11.5.        Audit reports
      11.11.6.        Circle_CAF_Owner may ask for generation of more reports where
                      ever required.
   11.12.     Setup Requirement at SSA and Circle Level
      11.12.1.        Setup at each SSA for Ongoing Scanning.
      11.12.2.        Scanning & Rescan Module shall be installed on one common
                      machine that is attached to the scanner and can be referred to as
                      Scanning stations
      11.12.3.        Image QC and "release to the central location" shall take place on a
                      separate machine.
      11.12.4.        Cropping, Sectioning, Indexing, Verifying etc are the modules that
                      shall be installed at SSA level. It shall complete the indexing QC
                      before it saves the data in the central location.
   11.13.     Scanning software , Quality check tool ( to assess all the pages for physical
                characteristics like DPI, image size, Gray colour etc),Facility for Eye ball
                check for consistency in the CAF and attached document like address
                proof , photo id , signature V/s CAF information , Tag information.
   11.14.     Work flow for jobs so that this work is assigned to different teams(Work
                Flow attached) CAFs are moved to storage after QA and acceptance of
                image, system should provide CAF submission module for CSC /SSA.
                CAFs submission will be acknowledged by Store incharge on receipt of
                CAF.

12. Scanning Station Technical Specifications
   12.1.      Images are to be scanned at 75 dpi tiff file format.
   12.2.      The photo/signature page also to be scanned at 75 dpi grayscale format.
   12.3.      Scanning station should provide the Integrated with directory services for
                secure authentication and authorization.
   12.4.      Scanning station should provide support for Failover, Security, Audit
                trails, Security and Application logging.
   12.5.      It should provide Data auditing feature to track and log events. It shall
                provide audit logons, password changes, data access and modification,
                and many other events.


Signature of the Bidder                    Stamp of the Company/Firm( if available)
                                                                            Page 37
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



   12.6.     System shall be able to store Scanned Images and related indexing at SSA
               level for 3 months. However the system is required to synchronize every
               day with the central document management system at Zonal Level.
   12.7.     Scanning station should provide the features of Relational Database
               Management Systems (RDMS) like concurrency, data consistency,
               transaction atomicity, and data integrity and data durability.
   12.8.     It should provide environment to integrate with traditional databases like
               text/flat files.
   12.9.     Scanning station should be capable enough to store data from structured,
               semi-structured, and unstructured documents, such as images and rich
               media, directly within the database.




Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 38
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                    Annexure – A


Circle Code         -        2 or 3 Characters, as defined in the code list.

SSA Code/Area Code -         3 Characters as defined in code list.

Rack Number         -        4 numeric, 0001 to 9999

Box number          -        2 numeric, 01 to 99



The sticker on the box should have the following information

1. Circle Code               -      2 or 3 Characters, as defined in the code list.


2. SSA Code/Area Code        -      3 Characters as defined in code list.

3. Rack Number               -      4 numeric, 0001 to 9999

4. Box number                -      2 numeric, 01 to 99

5. LOT number                -      5 numeric, 00001 to 99999

6. Date of opening LOT       -      date, dd-mmm-yy, ex 15-Aug-09


7. POCAF_ID                  - 4 numeric, 0001 to 9999

8. Date on which
   box completed             -      date, dd-mmm-yy, ex 15-Aug-09




Signature of the Bidder                    Stamp of the Company/Firm( if available)
                                                                            Page 39
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10




                                      Annexure – B

1. POCAF_Owner ready with 750 CAF


2. POCAF_Owner Logs into the Software


3. Opens a new LOT, and gets a unique LOT number.


4. Enters 750 mobile numbers in the Software


5. Closes the LOT


6. Sends the LOT to SSA_CAF_Owner along with physical forms


7. SSA_CAF_Owner makes an entry in the Software for receipt of LOT and hands it to
vendor


8. This LOT is now ready for scan, can be viewed in the Software as pending for
scanning


9. Now vendor will ‘prepare document’, De-staple, clean, paste photo (if stapled) etc,
LOT wise


10. Vendor will also check if relevant attachment is available. If not available, give CAF
back to SSA_CAF_Owner, who in turn will give it to POCAF_Owner. Software to take care
of all entries.


11. CAF is finally scanned. Image is stored in local computer.


12. Image quality check in the neighbor computer. Also check for authentication of
documents.




Signature of the Bidder                    Stamp of the Company/Firm( if available)
                                                                            Page 40
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                           Tender No. 19054/MS-O&M/CAF/2009-10



13. If OK, proceed, else proper reason for rejection to be entered in the software, and
this to be given back to SSA_CAF_Owner, who shall give it back to POCAF_Owner.


14. Indexing data to be entered by vendor. Data dump to be provided by B&CCS for
account number.


15. Final checking of the Image file, index data, by vendor. Entry to be made in software
for sending this lot to SSA_QC_Owner to check 100% forms. Date should be clearly
available.


16. Upload the image data in the circle server, LOT wise. Also make a backup copy of the
image and index data


17. Handing over the physical LOT after completion to SSA_CAF_Owner


18. SSA_CAF_Owner, stores the LOT in the pre numbered corrugated box of standard
size.


19. SSA_CAF_Owner, checks 15 forms randomly for image quality, proper documents
and index data, and confirms the LOT in the software. The LOT is now liable for
payment.


20. Circle_CAF_Owner makes the payment on monthly basis, and sends report to GM
CMTS (O&M).




Signature of the Bidder                    Stamp of the Company/Firm( if available)
                                                                            Page 41
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                      SECTION –V


                                    SPECIFICATIONS OF HARDWARE
      All Hardware shall be with 3 Years Comprehensive Onsite Warranty.
            1. Server :

           (a) Intel Servers specifications ( High End)                   Quantity: 3
        S.    Item
                                    Description
        No
              Server                Two 64 bit (Xeon) processor 2.66 Ghz (or higher) Quad
                                    Core X5550, 6.4 GT/s , With min 8 MB or better L3 Cache
                                    per processor .
              Cache                 8 MB L3 Cache memory per CPU
              Chipset               Intel E5520 Chipset
              Memory                16 GB DDR/DDR - III RAM expandable to 96 GB RAM with
                                    total 12 Memory Slots.
              Hard Drives           4* 146 GB SAS 15K rpm Hot Swap HDD expandable to
                                    Maximum 6 HDDs.
              PCI Slots             1 * PCI -E X16 , 3 * PCI-E X8 Slots , 1 PCI E X4 slot
              Network I/F           Dual Gigabit 10/100/1000 Ethernet Ports .
        1     Removable Media       Double Layer DVD Writer
              I/O                   VGA , Serial , 2 Ethernet
              OS Supported          Windows 2003/2008 Enterprise Server Version, Linux
                                    (Red Hat) ,HP-UX, IBM AIX, Solaris OS
              RAID                  Hardware RAID 0/1/5 1+0 with min 128 MB Cache to be
                                    provided.
              Power Supply          Minimum 2 Hot Swap Redundant Power Supply with Hot
                                    Swap Fans.
              Manageability         Pre Failure Alerts on Processor, Memory, HDD, Power
                                    Supplies and Fans.
              Form Factor           2U Rack mountable
              Warranty              3 Years Comprehensive Onsite Warranty.

             (b) Server Rack                                                      Quantity: 1
                                      42U RACK ( Floor mountable SERVER Rack )
                                     Rack MS 2mm thickness with Powder coated Finish
                                     Side panels with 1.2 mm thickness with screw type 19”
                42 U Floor Mount     Mounting angles,
        2       Server Rack with     36 U height ,Width 19.0 inches usable, Depth 1000mm
                KVM Switch           Front door of toughened tinted glass with vented side
                                     trims, complete with locking arrangement, Rear metal door
                                     with 1.2 mm thickness with lock and key with more than
                                     70% perforated.


Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 42
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                     Roof mounted set of four fans fixed in a fan housing unit,
                                     Castors wheels front with foot-operated brakes and rear
                                     without brake,
                                     Horizontal power strip 5/15 Amps, min. 2X8 sockets,
                                     One Number 8 Port KVM Switch IP Based for centralized
                                     monitoring of servers along with cables, convertor &
                                     connectors for server connectivity.
                                     17" TFT-LCD collapsible flat panel monitor console kit with
                                     keyboard and mouse including cables (1 U)
          (c) Backup Device                                                   Quantity: 1
              Backup Storage
        3                            Should be compatible with LTO-2 to LTO-4
              Drive
                                     Rackmount 1U or 2U with multiple LTO Loading magazine
                                     device
                                     Support at least 500 GB/Hr transfer rate
                                     SCSI Interface
                                     Storage capacity minimum of minimum 2 TB and upto
                                     12TB
                                     Shuold be Web, SNMP, Remotely Managable
                                     Comply to CE , UL, C-UL, GS / TUV, VCCI, C-Tick and UL-
                                     60950 Standards
                                     Mean Time Between Failures minimum of 2 Lacs Hours of
                                     operations
                                     Should have central monitoring panel to monitor all the
                                     LTOs and give system health
                                     Embedded Barcode scanner
                                     Bundled with at least 8 LTO catridges
                                     May be from TandBerg / EMC / HP


          2. Storage :    One
        S.N.      Feature                       Required Product Specifications
                                  The Proposed SAN Array is rack mounted (Adequate OEM
         1    Rack Mount          rack shall be supplied)
                                  The Proposed SAN Array is configured with Dual Controllers
         2    Controller          for redundancy.
              Front & Back        The Proposed SAN Array is configured with 4 x 4Gbps FC
              End FC              front end host / switch ports and 4x 4 Gbps back end disk
         3    Connectivity        ports, spread across Dual controllers.
                                  The Proposed SAN Array is configured with minimum 8 x
              Front End iSCSI     1Gbps iSCSI front end ports across Dual controllers for front-
         4    Connectivity        end host connectivity. The array controller also supports co-

Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 43
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                  existence of iSCSI and FC without requiring external iSCSI
                                  engines.
                                  The Proposed SAN Array configured with 8GB cache across
                                  dual controllers with dual cache mirror interconnect paths.
                                  The same will be scalable in future to 16GB Cache across
                                  dual controllers. Cache mirrored between the Active- Active
                                  controllers on separate Inter controller paths. The inter
                                  controller paths are redundant (at least 2 paths) to prevent
         5    Cache               disruption if one path fails.
                                  The Proposed SAN Array is able to support minimum of 60
                                  disks in the array supplied from Day One and will be
         6    Disk Support        expandable in future.
                                  The Proposed SAN Array supports intermixing of FC & SATA
                                  II Disks of various capacities and speeds. The array should
                                  also support 4 Gbps & 2 Gbps drives. It should support dual
                                  ported FC disks of 146GB and 300GB (15k rpm). SATA II
                                  disks of 750GB (7.2K rpm) and 1TB in future
                                  The Proposed SAN Array is configured with :
                                         25 Nos. of 300 GB, FC/SATA, 10K RPM, Dual Ported
              Required Disk       Drives
         7    Space               .
                                  The Proposed SAN Array supports RAID Levels: 0, 1, 1/0, 3, 5
         8    RAID                &6
                                  Support for Windows 2003/2008, HP-UX, IBM AIX,
         9    OS Support          LINUX(Red-Hat), Solaris OS
                                  Provision for Redundancy of Disk Drives, Controllers, Fans &
         10   Redundancy          Power Supplies
                                  In case of power failure, the SAN array is provided with
                                  cache protection mechanism to ensure no loss of data in
              Cache Data          cache (Cache De-Stage), irrespective of duration of power
         11   Backup              outage or for minimum 96 hrs.
                                  The Proposed SAN Array provides mapping of host to LUN,
         12   SAN security        LUN Masking, Audit Logging, Security Administrator role.
                                  The Proposed SAN Array also supports storage virtualization
              Dynamic LUN         via online expansion of LUN’s through both concatenation as
         13   Expansion           well as striping methods.
                                  The Proposed SAN Array is field upgradeable to higher
                                  model in the family through data-in-place upgrade without
                                  requiring forklift upgrade of the SAN Array. The proposed
              Upgradeability /    SAN Array also supports NAS Gateway connectivity via FC
              Investment          SAN Switches without requiring forklift upgrade of the SAN
         14   Protection          Array or any Software
                                  The SAN Management software is array based and provide
              Management          GUI / web based management with complete Reporting
         15   Software            features like LUN Usage, Empty Space etc.

Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 44
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                  The Proposed SAN Array supports Web based, Email facility
              Remote              for remote service & also support dial-in / dial-out to report
         16   Diagnostics         errors and warnings
                                  The Proposed SAN Array can connect to minimum 5-10
                                  Servers on iSCSI Protocol and also connect 3-5 hosts on Fiber
                                  Channel through 16 Ports FC Switches with requisite Cables
                                  & Accessories (required in pair)
                                  HOST HBA (Dual Channel) Per Server along with an
                                  appropriate FIBER enabled 16 Port SAN Switch (2U Rack
                                  Mount with Redundant Power Supply) and all necessary
         17   Connectivity        cables must be supplied with the proposed Storage.
                                  The SAN Array should support optional Snapshot or Point-in-
                                  time Copy functionality for snapshot and full copy of the
                                  production LUN’s / volumes. The Software should be
              PIT / Snapshot /    licensed for the entire supported capacity of the SAN Array /
         18   Clone Software      Frame from day one.
                                  The SAN Array supports SAN array based data replication in
                                  both synchronous & asynchronous modes with consistent
                                  copy of replicated volumes at target site. The replication
              Disaster            capability will be bidirectional with ability to fail back. The
              Recovery            SAN Array should also support for iSCSI Replication for iSCSI
         19   Support             LUNS without FC-IP Routers




          3. Scanners :
                    SCANNERS: TYPE 1
                   TECHNICAL SPECIFICATIONS:
                  Minimum Recommended Pages Per Day (specified in product
                   brochure by OEM): 1,000 Pages
                  Document Size Supported (Color, Black and white and
                   Grayscale – Duplex):
                  Minimum Document Size:
                  Single-sheet feeding: 50 mm x 63.5 mm (2 in. x 2.5 in.)
                  Multiple-sheet feeding: 63.5 mm x 125 mm (2.5 in. x 5 in.)
                  Maximum: 215 mm x 863 mm (8.5 in. x 34 in.)
                  Throughput Speeds: 40 ipm @ 200 dpi (Color, Black and white,
                   Grayscale) Scanning speed shall stay same in all the 3 streams
                  Optical Resolution: 600 dpi
                  Connectivity: USB 2.0
                  Bundled Drivers: TWAIN, STI and WIA
                  Imaging Feature: Perfect Page Scanning, iThresholding, adaptive
                   threshold processing, smart touch scanning, automatic image
                   straightening (deskew), automatic border removal (autocrop),
                   relative cropping, aggressive cropping, image rotation, electronic


Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 45
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                     color dropout, dual-stream scanning, image edge fill, blank page
                     removal, interactive color adjustment, brightness and contrast
                     adjustment
                    File Format Output: Single and multi-page TIFF, JPEG, RTF, PDF,
                     searchable PDF
                    Electrical Requirements: 100-240 V (International); 50-60 Hz
                    Facility of configuring minimum 9 predefined types of scanning
                     jobs through scanner directly and same shall be initiated at a touch
                     of a button in scanner.
                    Feeder Capacity: 50 sheets of 75 g/m2 (20 lb.) paper

                     SCANNERS: TYPE 2
                  TECHNICAL SPECIFICATIONS:
                  Minimum Recommended Pages Per Day (specified in product
                   brochure by OEM): 3,000 Pages
                  Document Size Supported (Color, Black and white and
                   Grayscale – Duplex):
                  Minimum Document Size: 50 mm x 63.5 mm (2 in. x 2.5 in.)
                  Maximum: 215 mm x 863 mm (8.5 in. x 34 in.)
                  Throughput Speeds: 120 ipm @ 200 dpi
                  Optical Resolution: 600 dpi on Scanner & 1200 dpi on A4 size
                   USB attachable flatbed (Optional item)
                  Connectivity: USB 2.0
                  Drivers: TWAIN, STI and WIA, ISIS
                  Imaging Feature: Perfect Page Scanning; iThresholding; adaptive
                   threshold processing; deskew; autocrop; relative cropping;
                   aggressive cropping; electronic color dropout; dual stream
                   scanning; interactive color, brightness and contrast adjustment;
                   auto orientation; automatic color detection; background color
                   smoothing
                  File Format Output: Single and multi-page TIFF, JPEG, RTF, PDF,
                   searchable PDF
                  Electrical Requirements: 100-240 V (International); 50-60 Hz
                  Facility of attaching A4 or A3 size flatbed through USB connectivity
                   in the main Scanner (Optional Accessory)
                  Feeder Capacity: 50 sheets of 75 g/m2 (20 lb.) paper, handles
                   small documents, such as ID cards, embossed cards and insurance
                   cards
                  Dual Fluorescent (cold cathode) illumination
                  Energy Star qualified scanner

Network connectivity and infrastructure for CAF centre at each CAF centre at each
SSA will be given by BSNL . All Networking & Data and power cabling will be
done by Tenderer without any extra cost.




Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 46
                            DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                             Tender No. 19054/MS-O&M/CAF/2009-10



                                     SECTION – VI
              Price schedule (Consolidated) and Schedule of requirement
       TENDER NO. 19054/MS-O&M/CAF/2009-10 Dated at PATNA the 5th Oct’09.
       I/we have read the tender documents thoroughly & hereby offer the price bid
as detailed below for the itemise quantitative requirements as mentioned & as per
specification of Section IV & V ). The rates quoted include all taxes, levies, octroi etc
but excluding service taxes and for free delivery at the consignee’s premise.

Sl                 Description of item       QTY     Price /unit     Price          Total amount
No.                                          (No.)                                  ( Qtty x Unit
                                                     In figures      /unit In
                                                                                    Price)
                                                                     words
      I.      DMS Software Along with OS & Database
            The cost of DMS application
            software as per the requirement
            of the circle ( minimum 100
            Users with 30 concurrent users)
            including 3 years maintenance
            with the licence for both the
  1.        application & software.          1

            ( view permission for minimum
            150 users )


      II.         Hardware , OS & DataBase *
1.     Server                              3
2.     42 U Rack                           1
3.     Backup Device                       1
4.     Storage                             1
5.**   Scanners Type 1                     3
6.**   Scanners Type 2                     3
7.     Server OS licence with media        3
8.     Client Access licence              100
       Database ( RDBMS) licence with
9.     media                               1
    III.    Services Components
       Scanning Services (Approx.       (Approx
       25,00,000 CAFs) within six           .
       months from date of agreement.
         – Prepaid and Post Paid        25,00,0
       Application Forms with             00 )
       Supporting Documents . This will
       include Destapling, Sorting,
1.     Scanning, Indexing, Checking
       against Database, Uploading on
       imaging server and storing CAF
       in BOX/RACK.
         One CAF is normally three
       pages Document.
       Work of Scanning, Indexing,

Signature of the Bidder                     Stamp of the Company/Firm( if available)
                                                                             Page 47
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



      Checking against Database,
      Uploading on imaging serve and
      storing CAFs in BOX /RACK .
       Support for Scanning Services          30
      at one central location (Approx.       months
      1,00,000 CAFs / month) for next
      30 months
2** – Prepaid and Post Paid
      Application Forms with
      Supporting Documents ). The
      scanning work will be done by
      BSNL itself.
   IV.            Storage of CAFs
      Corrugated Card Board Boxes for        6000
      accommodation of with
      minimum 8 numbers of hard
1     bound folders/bundles having
      capacity for 100 numbers of CAFs
      in each folder, Reference Size
      13” X 10.5”X12.5”
      Steel racks of size( with five row ,   300
      able to accommodate minimum
2     20 Boxes as defined above )
      96” X 36” X 15” & minimum
      20guage & rust resistant painting
      Supply of A4 Size Sticker code         24000
3     marking and pasting of sticker on
      boxes
      Rack marking & physical storing        300
4
      of boxes containing CAFs
Total (I + II + III+IV) in figures
Total (I + II + III+IV) in words




             *Server OS and Database (RDBMS) should be as per requirement of
              the Web based DMS application Software to be supplied by the
              Tenderer and it should be mentioned specifically.

             ** The purchaser reserve the right to issue purchase orders of
              items mentioned at sl. No 5 & 6 of II and item at sl. No. 2 of III
              after six month after assessing it’s future requirement. However,
              evaluation of tender will include the rate mentioned for these items.




Signature of the Bidder                      Stamp of the Company/Firm( if available)
                                                                              Page 48
                           DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                            Tender No. 19054/MS-O&M/CAF/2009-10




NOTE : Tender will be evaluated on total cost of tender and not on cost of
individual component



Price bid :


          1. The price bid in the given format only should be submitted & price should be
             given in figure & words.
          2. No over writing is allowed. In case of correction, it should be initialled /
             signed by tenderer.



Date :
Place :




Signature of the Bidder                     Stamp of the Company/Firm( if available)
                                                                             Page 49
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10




                                       SECTION VII

                    PERPORMANCE SECURITY GUARANTEE BOND


In consideration of The CMD , BSNL ( hereinafter called ‘BSNL’ ) having agreed to
exempt ________________________________________( hereinafter called ‘the said contactor( s)’)
from the demand under the terms and conditions of an agreement/advance Purchase
Order No. __________________________________ dated _______________________ made between
_____________________________ and ________________________________for the supply of
_____________________________________________( hereinafter called “the said agreement” ) of
security deposit for the fulfillment by the said contractor ( s) of the terms and
conditions contained in the said Agreement , on production of the bank guarantee for
__________________________________________________________we, ( name of the bank_
___________________________________( hereinafter refer to as “ the bank”) at the request of
__________________________________________________( contractor( s) ) do hereby undertake to
pay to the BSNL an amount not exceeding ________________________________
Against any loss or damage caused to or suffered or would be caused to ar suffered by
BSNL by reason of any breach by the said Contactor( s ) of any of the terms or
conditions contained in the said Agreement .

   1.      We ( Name of the bank) ___________________________________do hereby undertake
           to pay the amount due and payable under this guarantee without any demure
           ,merely on a demand from the BSNL by reason of breach by the said
           contactor( s ) ’failure to perform the said Agreement . Any such demand made
           on the bank shall be conclusive as regards the amount due and payable by the
           Bank under this guarantee where the decision of BSNL in these counts shall
           be final and binding on the bank . However ,our liability under this guarantee
           shall      be       restricted       to      an amount       not     exceeding
           ___________________________________________.

   2.      We undertake to pay to the BSNL any money so demanded notwithstanding
           any disputes raised by the contractor(s)/supplier( s ) in any suit or
           proceeding pending before any court or tribunal relating therto our liability
           under this present being absolute and unequivocal . The payment so made by
           us under this bond shall be valid discharge of our liability for payment there
           under and the contractor( s )/supplier( s) shall have no claim against us for
           making such payment .

   3.      We ( name of the bank )_____________________________________further agree that the
           guarantee herein contained shall remain in full force and effect during the
           period that would be taken for the performance of the said agreement and
           that it shall continue to be enforceable till all the dues of the BSNL under or
           by virtue of the said agreement have been fully paid and its claims satisfied or
           discharged or till________


Signature of the Bidder                     Stamp of the Company/Firm( if available)
                                                                             Page 50
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                            Tender No. 19054/MS-O&M/CAF/2009-10



___________________________________________________( Office /Department) BSNL certifies that the
             terms and conditions of the said agreement have been fully or properly
             carried out by the said contractor(s) and accordingly discharge this
             guarantee . Unless a demand or claim under this guarantee is made on us in
             writing on or before the expiry of THREE YEARS/FOUR YEARS ( as specified
             in P.O ) from the date hereof ,we shall be discharged from all liabilities under
             this guarantee thereafter .

   4.      We ( name of the bank )______________________________further agree with the BSNL
           that the BSNL shall have the fullest liberty without our consent and without
           affecting in any manner our obligations hereunder to vary any of the terms
           and conditions of the said Agreement or to extend time of performance by the
           said contractor(s) from time to time or to postpone for any time or from time
           to time or the postpone for any time or from time to time any of the powers
           exercisable by the BSNL against the said Contractor( s ) and to forebear or
           enforce any of the terms and conditions relating to the said agreement and we
           shall not be relieved from our liability by reason of any such variation ,or
           extension being granted to the said Contractor( s) or for any forbearance ,act
           or omission on the part of the BSNL or any indulgence by the BSNL to the said
           contactor( s) or by any such matter or thing whatsoever which under the law
           relating to sureties would, but for this provision ,have effect of so relieving us.

   5.      This guarantee will not be discharged due to the change in the constitution of
           the Bank or the Contractor( s ) / Supplier(s ).

   6.      We ( name of the bank )_____________________________________lastly undertake not
           to revoke this agreement during its currency except with the previous
           consent of the BSNL in writing.




                                             Dated         the_____________________day       of
                                             _______________



 For ____________________________________________(indicate the name of bank )




Signature of the Bidder                      Stamp of the Company/Firm( if available)
                                                                              Page 51
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10




                           SECTION VIII- Annexures




Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 52
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                      Annexure-1

                                       BID FORM
Tender No……………………                                        Date………………..

To,
GM ( MS – O & M )
Bharart Snchar Nigam Limited
1st Floor, CTO Building
Patna-800001

Dear Sir,

1.     Having examined the conditions of contract and specification including addenda
Nos……………………………………..the receipt of which is hereby duly acknowledged, we,
undersigned, offer to supply and deliver ………………………………………in conformity with
the said drawings, conditions of contract and specifications for the sum shown in the
schedule of prices attaches herewith and made part of this Bid
2.     We undertake ,if our bid is accepted, to commence deliveries within ( ) months
and to complete delivery of all the items/Services specified in the contract within ( )
months calculated from the date of issue of your advance purchase order .
3.     If our Bid is accepted ,we will obtain the performance guarantees of a scheduled
       Bank for a sum @5% of the contract value for the due performance of the
       contract.
4.     We agree to abide by this Bid for a period of……….. days from the date fixed
before the expiration of that period.
5.     Until a formal purchase Order of Contact is prepared and executed, this Bid
       together with your written acceptance there of in your notification of award shall
       constitute a binding contract between us.
6.     Bid submitted by us is properly sealed and prepared so as to prevent any
            subsequent alteration and replacement.
7.     We understand that you are not bound to accept the lowest or any bid , you may
            receive.

Dated this………………………….day of………………200

Name and signature……………………………

In the capacity of………………………………

Dully authorized to sign the bid for and on behalf of………………………………………..

Witness……………………………………….

Address ………………………………………………
Signature


Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 53
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                         Annexure-2

                                    BID SECURITY FORM


Whereas ……………(hereinafter called “ the Bidder”) has submitted its bid dated ………for
the supply of………..vide Tender No ……………dated …………for the supply of ………..vide
tender no ………….dated……………KNOWLEDGE ALL MEN By these presents that
WE………………OF……………………….having                     our       registered          office      at
………………….(hereinafter called “the Bank”) are bound unto Bharat Sanchar Nigam
Limited (hereinafter called “the Purchaser”) in the sum of Rs…………..for which payment
will and truly to be made of the said Purchaser, the bank binds itself, its successors and
assigns by these present.

                            THE CONDITION of the obligation are:
   1.      If the Bidder Withdraws his bid during the period of bid validity specified by
           the Bidder on the bid form or
   2.      If the bidder, having been notified of the acceptance of his bid by the
           purchaser during the period of bid validity

           (a) fails or refuses to execute the Contract , if required ; or
           (b) fails or refuses to furnish the performance Security , in accordance with
               the instruction to bidders.

We undertake to pay to the purchaser up to the above amount upon receipt of its first
written demand , without the purchaser having to substantiate its demand, provided
that in its demand , the purchaser will note that the amount claimed by it is due to it
owning to the occurrence of one or both of the two conditions , specifying the occurred
condition or conditions.

This guarantee will remain in force as specified in clauses 12 and 28.2 of section II of the
Bid Document upto and including THIRTY (30) Days after the Period of bid validity and
any demand in respect there of should reach the Bank not later than the specified.
Date/dates.


                                            Signature of the Bank Authority.


                                                   Name

                                            Signed in Capacity of
Name & Signature of witness
                                            Full address of Branch
Address if witness
                                            Tel No of Branch
Signature of the Bidder with seal           Fax No. of Branch

Signature of the Bidder                    Stamp of the Company/Firm( if available)
                                                                            Page 54
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                           Annexure 3

                                    BIDDER’S PROFILE


1.     Full Name of the Firm/ Bidder.      :


2.     Address:




3.     Telephone Numbers:

       ( a). Office:

       ( b ) FAX.:

       ( c ) Residence:

4.     Whether proprietary or partnership firm Or Pvt. Ltd. Co. :


5.     Name ( s ) of sole proprietor or name of Partners/Directors:


6.     Permanent Income Tax No. :

7.     Registration No. of Trade Licensee ( Attested copy to be enclosed):

8.     Credential Certificate ( Regarding implementation of CDR Software or any other
       documents ):


9.     Brief profile of the company :




10.    Any other relevant information :


Signature :
In capacity of :
Duly authorized to sign the bid for and on behalf of :


Signature of the Bidder                    Stamp of the Company/Firm( if available)
                                                                            Page 55
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10




                                      Annexure-4

                    PROFORMA FOR DECLARATION



        I/ We…………………………..S/o…………………….r/o…………………………hereby certify
that none of relative(s) defined in the tender document is/are employed in BSNL unit as
per details given in tender document. In case at any stage, it is found that the
Information given by me is false/incorrect, BSNL shall have the absolute right to take
any action as deemed fit/without prior intimation to me.




                                          Signature & seal of Tenderer
                                          Name & full Address of the Tenderer .


                                          …………………………………………….
                                          …………………………………………….
Witnesses

             1.Signature
             Name&
             Address
             2. Signature
               Name & Address




Note: In case of proprietorship firm certificate will be given by the proprietor , for
Partnership firm certificate will be given by all the partners and in case of limited
company by all the Directors of the company. Any breach of these conditions by the
company or firm or any other person, the tender/work will be cancelled and earnest
money/security deposit will be forfeited at any stage whenever it is so noticed. BSNL
will not pay any damages to the company or firm or the concerned person. The
company or firm or the person will also be debarred for further participation in the
concerned unit.




Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 56
                             DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                              Tender No. 19054/MS-O&M/CAF/2009-10



                                           Annexure -5

         LETTER OF AUTHORIZATION FOR ATTENDING BID OPENING
         ( To reach DE (MS-Admin) , O/o GM (MS-O&M) before bid opening )

  To
  The DE ( MS-Admin )
  O/o the GM ( MS-O & M ),
  1st Floor , CTO Building, BSNL
  Patna-1

                    Subject : Authorization for attending bid opening on
                    __________________________________________( date )
  in the Tender of _____________________________________________________________.

 Following persons are hereby authorized to attend the bid opening for the tender
mentioned
  above on behalf   of _______________________________________________________
 (Bidder)

  In order of preference given below.

 Order of Preference                                      Name                      Specimen
 Signatures

 I.

 II.
 Alternate
 Representative


 Signatures of bidder
 Or
 Office authorized to sign the bid

 Documents on behalf of the bidder.

 Document on behalf of the bidder.

 Note :- 1. Maximum ONE representative will be permitted to attend bid opening
 .Alternate representative will be permitted when regular representatives are not able to
 attend .
 2. Permission for entry to the hall where bids are opened , may be refused in case
 authorization as prescribed above is not recovered .



 Signature of the Bidder                        Stamp of the Company/Firm( if available)
                                                                                 Page 57
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



                                    SECTION -IX
                                       Check List

Sr. A) Technical Bid should contain following Documents                 Remark      Page
No.                                                                     Mark tick   No.
                                                                        for the
                                                                        documents
                                                                        enclosed
1   Money receipt or DD for cost of tender document

2   Bid Security in the form of BG or DD

3    Tender document duly filled in, signed & stamped on each
     page.
4    Copy of Power of Attorney to sign the bid issued by
     authorized signatory( competent authority) of the company.
5     Copy of Registration certificate from Govt./ State Dir. Of
     Industries (if applicable)/Valid Shop Act licence in the IT
     related field
6     Certificate of Incorporation, & Memorandum of Association(In
     case of company)/ Partnership deed (in case of a partnership
     firm)/Self declaration in case of Proprietary concern.
7    a. For NSIC registered companies following documents may be
     submitted.
     Valid NSIC registration, items covered in the registration &
     monitory ceiling of each item.
     b. Turn over of last one year duly certified by NSIC
8    Documentary Proof of -
     a.      Bidder should have undertaken the at least 1 projects of
     deploying similar web based DMS. This application software
     must have been used in India since last one year with
     minimum 5 lakhs scanned pages for any of Telecom
     operator, Bank, Government/PSU office.
     b.      The bidder should have done scanning of minimum 30
      lakhs pages in one year during any of the last three financial
      years 06-07, 07-08, 08-09, in India, for any one of Telecom
      operator, Bank, Government/PSU office.
9   Bidder should have a sales turnover of more than Rs.3crores
     for the last 3 years for every year. (Proof to be provided).

10 Solvency Certificate for Rs 1 crore.
11 Copy of registration with Service Tax Dept. And Tin No.
12 Filled Bid Form
13 Tenderer’s Profile at Annexure –3 of Section VIII.
14 Declaration as per Annexure – 4 of Section VIII duly signed
   by all the Partners/Directors/Proprietor (as applicable) .

Signature of the Bidder                    Stamp of the Company/Firm( if available)
                                                                            Page 58
                          DE (MS-Admin ) O/o GMS(MS-O&M), BSNL,
                           Tender No. 19054/MS-O&M/CAF/2009-10



15 Clause by clause compliance
16 Letter of Authorisation for attending bid opening – Annexure
   5 of SECTION – VIII.
17 Check List duly filled & signed.




Sr.    B) Financial Bid should contain following Documents                    Remark Mark    Page
No.                                                                           tick for the   No.
                                                                              documents
                                                                              enclosed
1      Price bid in SECTION-VI duly filled & signed, stamped by the bidder.




                                                                      Name &
                                                                      Signature of the
                                                                      Tenderer


                                                                      Sign.


                                                                      Stamp




Signature of the Bidder                   Stamp of the Company/Firm( if available)
                                                                           Page 59

				
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