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RFP for Nainital Bank'sATM by ashrafp

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									      “Request for Proposal (RFP)
  Selection of System Integrator (SI) for
 outsourcing of ATM Project in the bank”



              Tender Document
           Tender Reference Number
              NTB-01/2006-2007




      The Nainital Bank Limited
         Information Technology Department
                     Head Office
                   7 Oaks, Mallital ,
                 Nainital, Uttranchal




     Bid Document and Commercial Terms


Price of Tender Copy: Rs 5000/- (Rupees Five thousand only)
                                     Bid Details


 Bid Reference No.                   NTB- 01 /2006-2007
 Date of uploading of Bidding        20.12.2006
 documents on Bank‟s web site        10.00 AM
 www.nainitalbank.co.in
 Last date and time for receipt of   11.01.2007 (extended date)
 Bidding Document at Bank‟s          5.00 PM
 Head office Nainital
 Date and time of Technical Bids     15.01.2007 (extended date)
 opening                             11:00 AM
 Place of opening of Bids            The Nainital Bank Ltd.
                                     Head Office,
                                     Seven Oaks Building
                                     Mallital, Nainital- 263 001
 Address of Communication            As Above
 Contact Telephone Numbers           05942-232134,231951
 Email address                       nainitalbank@yahoo.co.in
 EMD                                 Rs.2, 00, 000/- in the form of Demand Draft in
                                     favour of The Nainital Bank Ltd. payable at
                                     Nainital. EMD should be enclosed with
                                     Technical Bid.
 Cost of RFP                         Cost of bid Rs.5000/- shall be payable by
                                     demand draft favoring „The Nainital Bank Ltd‟
                                     payable at Nainital. To be kept inside the
                                     Technical Bid envelope.
 Contact Us Details                  Interested Bidders may contact us at email to
                                     nainitalbank@yahoo.co.in           mentioning
                                     following details, so that in case of any
                                     clarification same may be issued to them
                                     Name of company, contact person, Mailing
                                     address with Pin Code, Telephone No., Fax
                                     No., email address, Mobile No. Etc.
Note: Bids will be opened in presence of the bidders‟ representative who chooses to
attend.




                      RFP – SYSTEM INTEGRATOR (Volume I)                Page 2 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                                (To be submitted by the Bidder)

The General Manager
The Nainital Bank Ltd.
7 Oaks Building
Head Office Nainital

Sir,

                                 RE: Our bid for ATM project

We submit our Bid Document herewith.

We understand and accept that

1-You are not bound to accept the lowest or any bid, and you may reject all
or any bid.

2- If our Bid for the above job is accepted, we undertake to enter into and
execute at our cost, when called upon to do so, a contract in the prescribed
form. Until a formal contract is prepared and executed, this bid together with
your written acceptance thereof, shall constitute a binding contract between
us.

3-If our Bid is accepted; we are to be jointly and severally responsible for the
due performance of the contract.

4-Vendor means the bidder who is decided and declared so after
examination of commercial bids.


Dated at --------------this------------------- day of---------------2006/2007

Yours faithfully

For---------------------------------


Signature--------------------------

Name------------------------------
Draft Details:
A) RFP COST- Demand Draft No. ____________ dated _________ for Rs.5000/- favoring
The Nainital Bank Ltd. drawn on_______________________ Bank payable at Nainital.
B) EMD - Demand Draft No. ___________ dated ________ for Rs.2, 00,000/- favoring The
Nainital Bank Ltd. drawn on______________________ Bank payable at Nainital.


                         RFP – SYSTEM INTEGRATOR (Volume I)                     Page 3 of 27
                   NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                          INSTRUCTIONS TO BIDDERS

1. Introduction

The Nainital Bank is a Scheduled Commercial Bank, sponsored by Bank of Baroda
having its Head Office at Nainital covering states of UTTRANCHAL, UP, DELHI,
HARYANA, RAJASTHAN.

Bank has decided to install ATMs with SWITCH connectivity on a turn key basis. It
is proposed to have the common and single vendor, who can integrate the
various products from multiple vendors and can offer to our bank a total
solution, for ATM.

2. Eligible Bidder
This invitation of Bids is open to all Information Technology vendors having
presence in India or their Authorized Representative in India, provided they fulfill
the minimum qualification criteria as mentioned in Annexure-1

3. Scope of Work

   A.   Supply, Installation & Commissioning of ATMs.
   B.   Supply, Installation & Commissioning of Switch and related paraphernalia.
   C.   Arranging connectivity infrastructure like Leased Lines, supply and
        installation of requisite Routers & Modems.
   D.   Facility management services for management of ATM switch on man
        month basis.
   E.   Supply of blank ATM/Debit Cards.
   F.   ATM/Debit Card printing, Embossing/Flat Printing, Tipping of the cards.
   G.   Scanning/Printing of colored photograph on ATM/Debit Card.
   H.   Supply of stationery items i.e. welcome letter, pouch, user guide, small
        and big window envelopes, small and big plastic envelopes for packing of
        cards/PINs.
   I.   Pin generation and management of all other related activities
   J.   Packing of PINs and Cards individually in the envelopes alongwith pouch,
        welcome letter, user guide and any other insertion(s) which Bank may
        decide from time to time.
   K.   Packing of Cards/PINs branch-wise along with Card/PIN report and any
        other insertion(s) which the bank may decide from time to time.
   L.   Printing of welcome letter, Card and PIN dispatch report.
   M.   Handing over of cards and PINs packed, to the Bank‟s approved
        courier/Post Office within 6 days of the Bank providing necessary data for
        preparation of cards irrespective of the volume of data. Complete lot in
        respect of a branch is to be dispatched as a single packet.
   N.   Keeping record of dispatch of PINs and Cards including those of returned
        PINs and Cards. The vendor to co-ordinate with the courier and entering
        the details of the confirmation of cards/PINs received from the branches.
   O.   Maintain adequate inventory of blank cards and stationery items.


                     RFP – SYSTEM INTEGRATOR (Volume I)                 Page 4 of 27
               NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
   P.   All software/hardware/miscellaneous items/services required for executing
        the above order will be provided by the vendor.
   Q.   Requisite application S/W for Reconciliation process.
   R.   Development of ISO 8583 based interface with other switch/interchange.

The selected System Integrated should guarantee high level of service uptime
(99.9%) and should be ready to Sign Service Level Agreements covering high
availability of ATM infrastructure and services.

4. COST OF BIDDING

The Bidder shall bear all the costs associated with the preparation and submission
of its bid and Indian Bank, hereinafter referred to as the Purchaser, will in no case
be responsible or liable for these costs, regardless of the conduct or outcome of
the bidding process.

5. BIDDING DOCUMENT

The Bidder is expected to examine all instructions, forms, terms and conditions
and technical specifications in the Bidding Documents. Failure to furnish all
information required by the Bidding Documents or submission of a bid not
substantially responsive to the Bidding Documents in every respect will be at the
Bidder‟s risk and may result in the rejection of its bid without any further reference
to bidder.

At present, bank has forecasted the need for approximately 18 nos of ATMs in
phased manner at different locations. These ATMs/Cash Dispensers will be
connected through Switch (ATM switch). The proposed site for the housing the
Switch is at Haldwani.

The Vendor‟s scope of work as per the conditions of RFP and technical
specifications, shall include supply, installation, configuration, commissioning,
warranty, annual maintenance (if contracted) and training of Bank‟s personnel at
different centers and other obligations as mentioned in the RFP and those which
are incidental thereto in attaining the successful implementation of project.

It will be the responsibility of the vendor to ensure the success of the project. For
small variations of up to 10% of the project value, bank will judiciously consider the
variations in the projects items ordered by him. Any extra item needed at the time
of implementation / running required to complete / enhance the performance will be
looked into by the bank.

4. Cost Of Bidding

The Bidder shall bear all the costs associated with the preparation and submission
of its bid and The Nainital Bank Ltd., hereinafter referred to as the Purchaser, will
in no case be responsible or liable for these costs, regardless of the conduct or
outcome of the bidding process.


                      RFP – SYSTEM INTEGRATOR (Volume I)                  Page 5 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
5. Bidding Document

The Bidder is expected to examine all instructions, forms, terms and conditions
and technical specifications in the Bidding Documents. Failure to furnish all
information required by the Bidding Documents or submission of a bid not
substantially responsive to the Bidding Documents in every respect will be at the
Bidder‟s risk and may result in the rejection of its bid without any further reference
to bidder.

6. Amendment Of Bidding Documents

At any time prior to the deadline for submission of bids, the Purchaser may, for any
reason, modify the Bidding documents by amendments at the sole discretion of the
Bank. Amendment will be notified in writing or by fax to all prospective Bidders,
which have received the Bidding documents and will be binding on them. For this
purpose bidders must advise FAX number on cover (envelope) of the bid. In order
to provide, prospective Bidders, reasonable time to take the amendment into
account in preparing their bid, the Purchaser may, at its discretion, extend the
dead line for submission of bids.

7. Period Of Validity

Bids shall remain valid for 90 days after the date of bid opening prescribed by the
Bank. A bid valid for shorter period shall be rejected by purchaser as non-
responsive.

8. BID Currency

Prices shall be expressed in the Indian Rupees only.

9. Bidding Process (Two Stage)

For the purpose of the present job, a two-stage bidding process will be followed.
The response to the present tender will be submitted in two parts, Technical Bid
and Commercial Bid. The bidder will have to submit the Technical Bid and
Commercial Bid Portion of the Bids separately in sealed envelopes (wax seal), duly
super scribing “Tender For ATM Project - Technical BID” and “Tender For ATM
Project - Commercial BID”.

TECHNICAL BID will also contain the Bidders information in the format (annexure-
2) given in bid document.

TECHNICAL BID will NOT contain any pricing or commercial information at all.
Technical bid with commercial information will be rejected.

In the first stage, only TECHNICAL BID will be opened and evaluated. Those
bidders satisfying the technical requirements as determined by the Bank and



                      RFP – SYSTEM INTEGRATOR (Volume I)                  Page 6 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
accepting the terms and conditions of this document shall be short-listed.

In the second stage, the COMMERCIAL BID of only those bidders, whose
technical bids are short listed, will be opened.

The bid shall be typed or written in indelible ink and shall be signed by the Bidder
or a person duly authorized to bind the bidder to the contract. The authorization
shall be indicated by written power of attorney accompanying the Bid. All pages of
the bid except un-amended printed literature shall be signed by the person(s)
signing the Bid.

The bid shall contain no interlineations, erasures or over writing except as
necessary to correct errors made by the Bidder, in which case such corrections
shall be signed by the person(s) signing the bid.

10. Submission of BIDS

The bidders shall duly seal each envelope with RED LAAKH SEAL (Wax Seal).
The bid should be addressed to Bank at the following address and reach on or
before the date and time mentioned in Bid Details. Bank will not be responsible for
any postal delay.
       Chairman / General Manager
       The Nainital Bank Ltd.
       Head Office, Seven Oaks Building
       Mallital, Nainital – 263 001


11. BID Earnest Money

Bidders have to submit the Bid Earnest Money of Rs. 2,00,000/- (Rs. Two Lac
Only) in the form of Demand Draft/ Pay Order favoring Nainital Bank Limited,
payable at Nainital. In absence of Earnest money, bid will be rejected.

12. DEADLINE FOR SUBMISSION OF BIDS

Bid must be received by the Bank at the address specified in Bid Document not
later than the specified date and time as specified in Bid Document. In event of the
specified date for submission of bids being declared a holiday for the Purchaser,
the bids will be received up to appointed time on next working day.

The Bank may, at its discretion, extend this deadline for submission of bids
by amending the bid documents in accordance to clause 6, in which case all
rights and obligations of the purchaser and bidders previously subject to the
deadline will thereafter be subject to the deadline as extended.

13. LATE BIDS

Any bid received by the Bank after the deadline for submission of bid will be
rejected and/or returned unopened to the Bidder, if bidder desired so.


                     RFP – SYSTEM INTEGRATOR (Volume I)                 Page 7 of 27
               NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
14. MODIFICATIONS AND/OR WITHDRAWAL OF BIDS

Bids once submitted will be treated as final and no further correspondence will be
entertained on this.

No bid will be modified after the deadline for submission of bids.

No bidder shall be allowed to withdraw the bid after the deadline for submission of
bids. In case of successful bidder, he will not be allowed to withdraw/back out from
the bid commitments. The bid earnest money in such eventuality shall be forfeited
and all interests/claims of such bidder shall be deemed as foreclosed.


15. CONTENTS OF DOCUMENTS TO BE SUBMITTED

The bidder shall submit the following documents:
a) Documents required in Technical Bid Envelope (Sealed Cover)
1. Supporting documents in respect of minimum qualification criteria as per
   Annexure-1.
2. Bidders Information as per format as per Annexure-2
3. Suggested Features/ Modules For ATM as per Annexure-3
4 Acceptance of the terms and conditions as per Compliance Statement.
   Annexure-4
5. Any other document indicating the features of the products.
6. Audited balance sheet and profit and loss account statements for 2005-06.
7. Bid Earnest Money in the form of Demand Draft/ Pay Order payable at Nainital
   for Rs. 2,00,000.
8. Performance Statement as per Annexure-6
9. Draft for Rs.5000/- being cost of Bid document.

b) Documents required in Commercial Bid Envelope (Sealed Cover)
1. Commercial offer: The offer should be all-inclusive. (As per Annexure-5)

16. BID OPENING AND EVALUATION

The Bank will open the bids, in the presence of Bidders‟ representative who
choose to attend, at the time and date mentioned in Bid document at the address
mentioned in para “Submission of Bids” (Clause 10).
The bidders‟ representatives who are present shall sign register evidencing their
attendance. In the event of the specified date of bid opening being declared a
holiday for purchaser, the bids shall be opened at the appointed time and place on
next working day.
The commercial bid shall be opened in the presence of Bidders‟ representative,
whose bids are considered as responsive as per the technical and other
qualification criteria as underlined in the bid document. The intimation of time and
place of opening of commercial bids will be informed separately to successful
bidder(s) only.




                      RFP – SYSTEM INTEGRATOR (Volume I)                Page 8 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
17. CLARIFICATIONS OF BIDS

To assist in the examination, evaluation and comparison of bids the purchaser
(Bank) may, at its discretion, ask the bidder for clarification and response in writing
and no change in the price or substance of the bid shall be sought, offered or
permitted.

18. PRELIMINARY EXAMINATION

The Bank will examine the bids to determine whether they are complete, whether
any computational errors have been made, whether required information have
been provided as mentioned in the bid document, whether the documents have
been properly signed, and whether bids are generally in order. Arithmetical errors
will be rectified on the following basis.

If there is a discrepancy between unit price and the total price that is obtained by
multiplying the unit price and quantity, the unit price shall prevail and total price
shall be corrected. If there is discrepancy between words and figures, the amount
in the words will prevail.

The bid determined as not substantially responsive will be rejected by the Bank.

The Bank may at its sole discretion waive any minor informality or non-conformity
or irregularity in a bid, without any reference to the bidder.

19. CONTACTING THE BANK

Any effort by bidder to influence the Bank in the Bank‟s bid evaluation, bid
comparison or contract award decision may result in the rejection of the Bidders‟
bid. Bank‟s decision will be final and without prejudice and will be binding on all
parties.

20. BANK’S RIGHT TO ACCEPT OR REJECT ANY BID OR ALL BIDS

The Bank reserves the right to accept or reject any bid and annul the bidding
process and reject all bids at any time prior to award of contract, without thereby
incurring any liability to the affected bidder or bidders or any obligation to inform
the affected bidder or bidders of the ground for the purchaser‟s action.

21. SIGNING OF CONTRACT

The successful bidder(s) shall be required to enter into a rate contract with The
Nainital Bank Ltd., within 15 days of the award of the tender or within such
extended period as may be specified by Bank on the basis of the Tender
Document, the Tender of the successful bidder, the letter of acceptance and such
other terms and conditions as may be determined by the Bank to be necessary for
the due performance of the work in accordance with the Bid and the acceptance
thereof, with terms and conditions contained in a Memorandum of Understanding



                      RFP – SYSTEM INTEGRATOR (Volume I)                   Page 9 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
to be signed at the time of execution of the Form of Contract. The rate contract will
be valid up to one year, unless terminated by the Bank before that date.

22. GOVERNING LAW AND DISPUTES

All disputes or differences whatsoever arising between the parties out of or in
relation to the construction, meaning and operation or effect of these Tender
Documents or breach thereof shall be settled amicably. If, however, the parties are
not able to solve them amicably, the same shall be settled by arbitration in
accordance with the applicable Indian Laws, and the award made in pursuance
thereof shall be binding on the parties. The Arbitrator/Arbitrators shall give a
reasoned award. Any appeal will be subject to the exclusive jurisdiction of courts at
Nainital.
The vendor shall continue work under the Contract during the arbitration
proceedings unless otherwise directed in writing by the Bank or unless the matter
is such that the work cannot possibly be continued until the decision of the
arbitrator or the umpire, as the case may be, is obtained. The venue of the
arbitration shall be Nainital.

23. USE OF CONTRACT DOCUMENTS AND INFORMATION

The vendor shall not, without the purchaser‟s prior written consent, make use of
any document or information provided by Bank in Bid document or otherwise
except for purposes of performing contract.

24. DELAYS IN THE SUPPLIER’S PERFORMANCE

Delivery of the goods and performance of the Services shall be made by the
vendor/ supplier in accordance with the time schedule specified by purchaser. Any
delay in performing the obligation by the vendor/ supplier will result in imposition of
liquidated damages and/or termination of rate contract for default.




                      RFP – SYSTEM INTEGRATOR (Volume I)                  Page 10 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                           TERMS AND CONDITIONS



1. ACCEPTANCE OF ORDER

The vendor shall give acceptance within 10 days from the date of order. However,
Bank has a right to cancel the order, if the same is not accepted within a period of
10 days from the date of the order.

2. TAXES

The prices are inclusive of all Taxes, Statuary levies etc. No other charges are
payable by the bank.

3. PAYMENT

   a) For ATM, Switch & Connectivity.
   Payment will be made in a phase manner to be decided mutually while
   finalizing formal contract. A certain percentage as full and final payment shall
   be made after 60days of successful run of project.
   .
   Bidder will carry out important activities like commissioning of leased lines,
   ATMs & Switch simultaneously, so as to complete the project in time bound
   manner. The schedule of activities will be finalized mutually.

   b) For Cards
   Bills shall be raised on a monthly basis in respect of blank cards;
   personalization and stationary items used for dispatch of cards and payment
   shall be released accordingly within 2 week of receipt of bill.

   C) For Reconciliation
   Bills shall be raised on a monthly basis and payment shall be released
   accordingly.

4. BANK GUARANTEE

The successful vendor shall submit a Performance Bank Guarantee to the Bank for
Rs. 25 lac (Twenty five lacs) for 1 year, which the vendor will have to get extended
for the period, which the Bank may decide to extend the contract at the discretion
of the bank.

5. PENALTY

If the vendor does not complete the project with in specified project completion
period, the Bank may take recourse to terminate the contract and invoke bank
guarantee. The project completion period shall be mutually decided with the
vendor while finalizing the contract.



                     RFP – SYSTEM INTEGRATOR (Volume I)                Page 11 of 27
               NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
6. PERIOD OF CONTRACT

The rate will be valid for a period of one year, which may be extended for a further
period of one year on mutually agreed terms. The vendor will pass on to the Bank,
the benefit of discounts if any announced by the related vendor during any period
in respect of orders placed during that period.

7. WARRANTY

The equipment supplied by bidder should be warranted against defects for a
period of 12 months from the date of commissioning of the equipment.

Post Warranty Annual Maintenance charges (comprehensive on-site) for every
year from the end of the Warranty period should be quoted for both software and
hardware.

8. AMC CHARGES

After the expiry of warranty for the ATM Hardware& software bidder should provide
Annual Maintenance Contract @ certain percentage of the total cost of the system
as submitted in Commercial Offer (Annexure-5)

9. OTHER CONDITIONS

Interface Software: Bank requires ISO 8583 based interface software with MS SQL
based TBA software of bank with proposed ATM and ATM Switch. The Bidder will
require to procure/develop interface software to interact with Bank‟s TBA software
i.e. BIBAS developed by M/S Nelito Systems Ltd. Bank will arrange interaction of
ATM vendor with TBA vendor. The ATM interface software should be able to
communicate with ATM using standard message format. This Interface software
will be capable of working in both Online as well as Offline (Using PBF file) mode.
ATM will just forward all Customer Requests to this TBA-Interface module
irrespective of Online or Offline mode. i.e. The ATM will not know whether this
TBA-interface is operating in Online mode or PBF mode . The ATM should be
capable of communicating with the host either file based message or socket based
using IP addressing. The bidder of ATM project should undertake to conduct all the
necessary tests and verification with TBA vendor to ensure proper communication
between ATMs, TBA host and Switch.

Bidder shall in consultation with the bank draw up a delivery schedule of the
equipments to the branches and provide written intimation as soon as the
equipment is available for delivery to the bank site.

Software Sub-license Agreement shall be signed between bidder and the bank for
supply of Operating System and application software.




                     RFP – SYSTEM INTEGRATOR (Volume I)                Page 12 of 27
               NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
The message interface should be capable of displaying different screens and
messages to the customers, wherever required.

Validity of the Offer: 90 days from the date of the offer.

Additional items: Depending on the site condition, if any additional work is
required to be completed on the project, the bank would issue the variation orders
at a mutually agreed rates and terms and conditions.

Road Permits: Road permits/way bills required for dispatch of materials will be
issued along with purchase order. If required, vendor will raise the Performa
invoice, on a specific request from bank.




                      RFP – SYSTEM INTEGRATOR (Volume I)              Page 13 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                                                                             ANNEXURE-1

                   PRE QUALIFICATION CRITERIA FOR VENDORS

The minimum essential qualification criteria for the ATM/Cash Dispenser Project
Bidders are as under: (To be submitted with Technical BID)

Please note that you cannot quote for only one or more items in the project. System
Integrator has to take the full responsibility of the project in totality.

   A. Should be an established profit making company as on 31.03.2006 with a minimum
      turnover of Rs.5 Crore during 01.04.2005 to 31.03.2006 in the business of
      Computer Hardware / Banking Application Software / ATM & ATM Switch / ATM
      Card & Debit Card / WAN creation & maintenance.

   B. Should have experience of handling IT projects. Please furnish the details of such
      projects with proofs in technical bid.

   C. Should have their own office/support centre in Delhi/National Capital
      Region/Uttaranchal, manned by its own staff for providing immediate support
      services.

   D. Should furnish proof of Tie-ups with the manufacturer/supplier of the products
      required for completion of project.

   Note; please attach documentary proofs in support of above eligibility criteria.


Desirable qualification criteria for System Integrator for ATM project :

   A. Preference will be given to those systems integrators who has capability/Tie-ups
      to develop interfaces programmes with MS SQL / windows based banking
      application software so that connectivity with ATM / ATM switch is established. If
      Yes, please mention the details to support your claim.

   B. Preference will be given to those systems integrators who have experience in
      working in mixed and diversified environment wherein complexity of working with
      multiple vendors involving ATM interfaces development is required.

   C. Please furnish list with details on existing customer support set-up in your company
         1. In India 2. In north India

       Preference will be given to those systems integrators who fulfill the maximum
       parameters out of the above.

   D. The preference will be given to the system integrator who is a established and
      proven IT company in the field of Banking domain.

Please note that to provide alongwith the technical bid , all the details / information
supporting the minimum essential qualification will be responsibility of the bidder
only . Any information submitted after the due date will not be entertained . Any
delay in submission of required information or any false information / claim



                      RFP – SYSTEM INTEGRATOR (Volume I)                       Page 14 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
provided respect to minimum essential qualification criteria will be at the full risk of
bidder only , WHICH , if found , WILL LEAD TO DIS-QUALIFICATION OF BID .

The quantities given in this RFP are tentative and subject to change. Bank reserves its
right to increase or decrease the quantities or scope of the project at any given point of
time as per the requirement of the bank.

Note: Please attach documentary proofs in support of above eligibility criteria.




                       RFP – SYSTEM INTEGRATOR (Volume I)                      Page 15 of 27
                 NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                                                                    Annexure - 2

Bidder Information

Please provide following information about the Company. (Attach separate sheet if
required)

S.N.                   Information                   Particulars / Response
1.     Company Name
2.     Date of Incorporation
3.     Company Central Office / Registered Office
       and Addresses
       Contact Person(s)
       Phone
       Fax
       E-mail
       Website
4      Ownership structure -
       Who are the major shareholders? (Indicate
       the major shareholders with percentage
       holding)

       Name of Executive Officer
5      Please mention turnover & profit during Year       Turnover    Profit/Loss
       during 2005-06. Submit the audited copy of         Rs( lacs)   (-)
       Balance Sheet in support of it.                                Rs.(lacs)
                                                  2005-06
6      Is there any Group Structure/ Strength Yes/No/Comments (if      option is
       company having?                            Yes)

7.     Is the Company a division or subsidiary of
       another entity?
8      Define Business Focus of the company?

9      What is the banking domain experiences
       of your company ?
10     Does the Company possess System
       Integration Capabilities?
11     What is the Domain Expertise Company is
       having?
12     What is the Nation wide exposure &
       Operation Capabilities of your company?
13      Geographical Strength

       Support centers:
       Number:
       Locations:
       Development Center
       Number:
       Location:




                     RFP – SYSTEM INTEGRATOR (Volume I)              Page 16 of 27
               NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
14   How many existing Engineers are present
     on your payroll in the Operational Area of
     the bank/ATM.
15   What are the Business Continuity Plans of
     the Company in terms of enhancement,
     maintenance, support and servicing of the
     product/products that are being offered?
     (Please provide full details)
16   Provide the range of services /options
     offered by the Vendor covering service
     description and different schemes available
     for :
           Customization
           Implementation Support
           Warranty
           Post-implementation
           Ongoing Support for: -
                 o AMC
                 o Helpdesk
                 o Training
                 o Documentation
                 o Others (specify)
17   What is the Horizontal Integration Expertise
     (WAN, ATMs, Cash Dispensers, Cash
     Counting Machines, Tele Banking, Security
     Solutions etc.) of your company?
18   What is the Presence of System Audit and
     Quality Professionals in the company to
     ensure quality measures in the IT
     PROJECTS.
19   Major IT projects / Software Orders
     received by your company in the last Two
     years (provide details from bank customer
     only)
     2005-2006
     2004-2005
20   What is the size / numbers of RDBMS
     based projects from your company,
     Installations in India.
21    What are the Customization capabilities of
      your company?
22    What is your expertise on adequate
      security features
23    Whether company has any partnership with
      leading Technology Providers to provide
      ongoing technological support for ATMs,
      pls give details.




                                                    Signature and Seal of Bidder



                   RFP – SYSTEM INTEGRATOR (Volume I)               Page 17 of 27
             NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                                                                         ANNEXURE -3

                        Suggested Features/ Modules For ATM

SR                          Features                              Compliance     Remarks
       Full Function ATM with Rear Replenishment

1      Processor
1.1    Intel Processor 1 GHz or above
1.2    256 MB RAM
1.3    Minimum 40 GB HDD
1.4    1.44 MB FDD
1.5    52x or higher speed CD-ROM drive
1.6    2 Serial and 1 Parallel Port
1.7    1 MB VRAM Memory
1.8    Microsoft Windows operating system capable of multi-
       tasking real time operations
1.9    MPEG full motion video guidance support to play
       MPEG and WAV sound files.
2      Currency Chest
2.1    UL 291 Certified Secure Chest Level 1
2.2    The safe should have dual combination Electronic Lock
       so that dual control can be implemented
2.3    ATM Chest should have the basic Alarm Sensors like
       Thermo – Heat Sensor
       Duress Alarm Sensor
       Seismic Sensor
       Burglary Sensor
3      Dispenser
3.1    Friction / Vacuum pick technology
3.2    Multi-media dispenser with presenter
3.3    Dispense minimum 50 bills per transactions
3.4    Dispense ATM fit recycled currency
3.5    Single Bill Divert Facility
3.6    Video / audio or suitable indication / Others to confirm
       proper insertion of cassette is to be provided.
3.7    Indicate proper insertion of cassettes,
3.8    The dispenser should have two active currency cassettes
       with different denominations. It should be possible to
       program the denominations. It should be possible to add
       two more active currency cassettes. The dispenser
       should have Additional Divert Cassette for rejected
       notes.
3.9    The currency cassette must lock itself, preferably
       automatically, when removed from the ATM.
3.10   Currency cassettes should be capable of handling all
       denominations including Rs. 1,000/= currency.
3.11   Cassette should hold minimum of 2500 notes



                       RFP – SYSTEM INTEGRATOR (Volume I)                 Page 18 of 27
                 NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
 SR                             Features                           Compliance     Remarks
3.12   Video / audio or suitable indication /other confirm
       proper insertion of cassette is to be provided.

4      Card Reader for Magnetic Stripe Cards
4.1    The card reader should be DIP Style capable of reading
       Track 1 & 2 of Magnetic Stripe
4.2    The card reader should be capable of reading and
       writing on Smart Chip based Cards
4.3    The card reader should conform to latest standards of
       EMV

5      Customer Interface on ATM
5.1    15 inches SVGA color monitor. The display unit must
       have standard keyboards for performing ATM
       functions. Capable of upgrading to Touch screen on
       later stage.

6      DES chip
6.1    The ATM should have Triple DES Encryption which is
       VISA / MASTERCARD compliant. It should have
       remote key download, TRIPLE DES chip with
       encryption and validation software.

7      Receipt Printer
7.1    35 column or better standard printer to print various
       information pertaining to the transactions executed by
       the customer.
7.2    The printer must be able to cut the paper and push the
       receipt out of a slot provided on the ATM fascia.

8      Journal Printer
8.1    35 column DMP journal printer to print audit trail. If
       journal printer runs out of paper or gets jammed or
       becomes non-functional, ATM should not function.
       Provision to store transaction details in the hard disk,
       retrieve data from the hard disk in the format required.
9.     DEPOSITORY FACILITY:
9.1    The ATM should have the facility to deposit
       cash/cheques using specially designed envelopes of
       standard size.
9.2    The depository must have a separate slot to deposit
       envelopes containing cash/cheque. The access to the
       depository should be made available only if such facility
       is requested by the ATM card holder.
9.3    The depository must have Anti-fishing protection to
       prevent removal of the deposited envelopes.
9.4    The depository must have suitable secured envelope


                       RFP – SYSTEM INTEGRATOR (Volume I)                  Page 19 of 27
                 NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
SR                             Features                             Compliance     Remarks
       tray within the ATM for use when deposit option is
       invoked.
9.5    Envelopes holding capacity of the depository must be
       200 – 250
9.6    A printer capable of printing details entered by the ATM
       card holder on the envelope is to be provided. It should
       be programmable, as per Bank’s requirement.
9.7    Locking facility, preferably automatically, when the
       depository box is removed from the ATM should be
       available and should be operable only with a “key”
       control.
9.8    The depository must have transport mechanism to carry
       envelopes containing minimum 30 currency notes per
       envelope to the secure deposit cassette.
10.    CAPABILITIES OF ATM SOFTWARE:
10.1   The ATM application software should enable the ATM
       to function when hooked to an ATM switched network
       and should support all the features that are ATM related
       switch functionality.
10.2   The application should have powerful real time features
       based on customer-initiated transaction and logging for
       audit trail.
10.3   The application software should support the facility to
       change PIN at the ATM by the customers after verifying
       the existing PIN.
10.4   Support to Open Account Relationship (OAR) in
       networked environment is to be provided. (Linking one
       card with multiple accounts)
10.5   The ATM should have the capability to talk on-line to
       the host computer system having total branch banking
       software through the ATM switched network
       established for the purpose. The ATM should be
       networked to the bank’s switch.
10.6   The ATM should support checking transactions for Hot
       cards, Warm cards, Expired cards, Skimmed cards,
       Account type, Service restriction, mode (on-line/off-line)
       etc.
10.7   Capability to extract transaction details in the format
       required in electronic media
11.    PROTOCOLS SUPPORTED BY ATM:
11.1   The ATM must support the following protocols:
       TCP/IP, X.25 and Bisync.




                       RFP – SYSTEM INTEGRATOR (Volume I)                   Page 20 of 27
                 NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
      OPTIONAL ITEMS:
1     ATM Surveillance Solution
1.1   Solution must be able to capture image of the customer
      approaching and performing transactions at the ATM.
1.2   Solution should be able to store the images in a digital
      format.
1.3   Solution must provide an interface to browse, search
      and archive the stored images.
1.4   Solution must be able to capture the transaction
      information along with the images.

2     Access Lock
2.1   The system should limit ATM access to a user defined
      list of BINs encoded on each Card.
2.2   The system should allow only listed BIN numbers to
      gain access to the ATM lobby and reject all the other
      cards.
2.3   The system should be capable of having multiple BIN
      numbers.
2.4   The BIN numbers stored should not be erased at the
      time of power failures and fluctuations
2.5   Electromagnetic Lock – Door Release system.
2.6   Swipe Card Reader




                      RFP – SYSTEM INTEGRATOR (Volume I)         Page 21 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                                                                        Annexure –4

                           COMPLIANCE STATEMENT

DECLARATION

We hereby undertake and agree to abide by all the terms and conditions stipulated
by the Bank in the RFP including all annexure(s), addendum(s) and
corrigendum(s)



                                                      Signature and Seal of Bidder


We certify that the systems/services offered by us for tender conforms to the
Technical specifications stipulated by you with the following deviations.

List of deviations

1)
2)
3)
4)

(If left blank it will be construed that there is no deviation from the specifications
given above)



                                                      Signature and Seal of Bidder




                      RFP – SYSTEM INTEGRATOR (Volume I)                 Page 22 of 27
                NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                                                                  Annexure -5

                      PROFORMA FOR COMMERCIAL OFFER

Name of the vendor                     :

Name of the product                    :

Readily available Features / modules :

Model / Version No.                    :

(Bidder can quote for more than one Brand)

                                       ATM Machine

Sl.                          Details                      Price   Remarks, if
No.                                                       (Rs.)      any

 1.   ATM make (enclose configuration also)


 2.   Cost of ATM

 3.   Installation and implementation cost, if any

 4.   Cost of interface software (TBA to ATM to
      Switch)
 5.   AMC Charges per ATM

 6.   Any other cost (specify)

 A    Total

Coat of additional ATM/Branch Connectivity for future reference


Sl.                          Details                      Price   Remarks, if
No.                                                       (Rs.)      any




                       RFP – SYSTEM INTEGRATOR (Volume I)          Page 23 of 27
                 NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                     SWITCH CENTRE (proposed site is at Haldwani )

SR.   Item Description                              Qty   Unit Price       Total
 1.   Switch (enclose details)
      * Switch should be scalable to cater future
      application upto 100 ATMs.


2     Installation and
      implementation cost of Switch,
      if any
3     PCs/ Servers required to house
      1) ATM switch software /
      interface at data center / ATM
      sites/Branches if any
      2) Reconciliation software
      (HP / IBM / SUN/Lenovo)
      submit configuration also
4     Networking items like -
       Switches
       Routers
       Modems
       Local area networking
       Any other items please
          specify.
      (Submit make and configuration)
5     Operating Systems licenses-
      Specify Name
6     RDBMS licenses-
      Specify Name
7     Leased lines
      a) Fixed Cost, if any
      b) Recurring Cost, if any
8     Facility Management services for
      management of ATM switch and
      reconciliation on man month
      basis
9     Any other cost(specify)
      Total


1     Cost of Development of ISO 8583 based interface software
      with MS SQL based TBA software of bank with proposed
                  1. ATM
                  2. ATM SWITCH




                         RFP – SYSTEM INTEGRATOR (Volume I)            Page 24 of 27
                   NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                                     ATM/Debit Card
SR       Item/ Service                                       Cost Per Card (Rs.)
1        Supply, personalize, pack and handing to S1         1.Cost of blank card(Rs)-
         courier to dispatch ATM/Debit Card with             2.Cost of stationary(Rs)-
         Magnetic Stripe and logo on Debit Card              3.Other services(Rs)-
         including     related  stationary as     per
         specification (Annexure VI) enclosed                Total(Rs)--
2        Supply, personalize, pack and handing to S2         1.Cost of blank card(Rs)-
         courier to dispatch Signature based Debit           2.Cost of stationary(Rs)-
         Card with Magnetic Stripe and logo including        3.Other services(Rs)-
         related stationary as per specification
         (Annexure VI) enclosed.                             Total(Rs)--
3        Supply, personalize, scan/print photograph, S3      Cost of blank card(Rs)-
         pack and handing to courier to dispatch             2.Cost of stationary(Rs)-
         ATM/Debit Card with Magnetic Stripe                 3.Other services(Rs)-
         including     related  stationary as     per
         specification (Annexure VI) enclosed.                 Total(Rs)--
4        Any other cost (specify)
E        Total
Note
• Please submit your quote including cost of all stationary items used, but excluding courier
charges, as they will be paid by the bank on actual basis.

                              Summary for ATM Machine
    SR      Particular                                         Amount
    A       ATM Machine
    B       ATM Switch
    D       Switch Centre
     E      ATM Card / Debit Card0
            Grand Total




                        RFP – SYSTEM INTEGRATOR (Volume I)                     Page 25 of 27
                  NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                                                                        Annexure –6

                    Performa for Performance statement
                        (For a period of last 2 years)

SR Name of Bank     Contract    Value of   Remarks/Reason for late
   (Full Address)   No & Date   IT Works   delivery/poor performance,
                                executed   if any




                                                     Signature and Seal of Bidder




                    RFP – SYSTEM INTEGRATOR (Volume I)                  Page 26 of 27
              NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL
                                                                       Annexure -7


List of 18 tentative locations where ATM is supposed to be installed

    (Proposed Switch Centre at Railway Bazaar Haldwani)

   1. Railway Bazar Haldwani
   2. Almora
   3. Ranikhet
   4. Roorkee
   5. Gomti Nagar Lucknow
   6. Shalimar Bag Delhi
   7. Tilak Nagar Delhi
   8. Pitampura Delhi
   9. I.P.Extension Delhi
   10. Patparganj Delhi
   11. Rudrapur
   12. Nainital
   13. Bhimtal
   14. Bazpur
   15. Dehradun
   16. Kashipur
   17. Bareilly
   18. TN Road Lucknow



                                     **************




                     RFP – SYSTEM INTEGRATOR (Volume I)                Page 27 of 27
               NAINITAL BANK LIMITED, HEAD OFFICE, NAINITAL

								
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