123Flow Blackberry User Guide Webform: http: Pager support: XXX Telephone #: XXX Process The Blackberry automatically turns on at 7am and off at 5pm (assuming it is fully charged) Upon receiving an email, please notify the sender (if contact is provided): 1) Regarding whether the message has been received 2) Regarding whether the issue will be solved 3) Regarding whether the issue will be triaged Message status should automatically synch with MS Outlook (123Flow Mailbox) Basic Functions: Please see Blackberry Wireless Handheld Getting Started Guide for learning about: o Wireless network coverage and status indicators o Navigation, typing, and editing tips o How to add a contact o How to charge your blackberry o How to send emails (also below) Click Compose Email, click [use once] Click email Type an email address (TIP! Clicking space once gives you the @ symbol) Click the trackwheel Click continue Type a message Click the trackwheel and click send. *** To send to multiple contacts: Click the trackwheel Click Add To, Add Cc or Add Bcc To attach a contact to a message, click the trackwheel Click Attach Address o Hot keys: To Cut/Paste email message, click ALT and use the trackwheel to scroll Select the text to cut and Click trackwheel Bring the copied text to the desired location Click the trackwheel Click paste to paste this message into the email recipient field: Securities The Blackberry cannot be used outside hospital x The Blackberry is under your name: xxx o Password: Flow (this is required when the Blackberry is turned on, or when the Blackberry is locked and needs to be unlocked) o Automatic time out (lock feature) has been set to 20 minutes A firewall is enabled on your blackberry to protect against unknown messages or viruses At night, please charge the blackberry is a safe (hidden/locked) location Troubleshooting In non-WiFi areas, message CANNOT be sent – a red “X” will appear on the left hand side of the message indicating that this cannot be sent. The message must be clicked on and sent again, once you are in a WIFI area. Messages received in non-Wifi areas will be stored in a queue, and you will be able to view them only when you are in a WIFE area.