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									INFORMATION TECHNOLOGY




Strategic Plan 2009-2012




Mark Corbould
Assistant Director-General
Information Technology




October 2009
                                                                            Information Technology
                                                                           Strategic Plan 2009-2012




Introduction
The IT Division’s vision, mission and planning processes are aligned to support the
Library’s Directions 2009-2011. This is the National Library of Australia’s medium term IT
Strategic Plan covering the period December 2009 to December 2012. This Plan and the
objectives and goals identified should be considered alongside the activities outlined in
the IT Operational Plan 2009-2010. The IT Strategic Plan will be revised annually to
reflect changes in the strategic environment and current priorities.


Information Technology Environmental Context
The trends and technologies that are important to the Library and the potential threats,
opportunities, or changes for the Library implied by those trends and technologies over
the next three years include:
▪ The take up of a range of web-based services and technologies (e.g. blogs, wikis, and
  flickr) that support the management and distribution of information by individuals
  and communities; and the challenges and opportunities these present to the Library in
  terms of collecting material from these systems, as well as the use of such technology
  and social networks to facilitate knowledge creation and the use of its collections.
▪ The emergence of Web 2.0 services that explore the notions of:
    o    the Web and all its connected devices as one global platform of reusable services
         and data;
    o    data consumption and remixing from all sources, particularly user- generated
         content;
    o    continuous and seamless update of software and data, often very rapidly;
    o    rich and interactive user interfaces; and
    o    an architecture of participation that encourages user contribution.
▪ The availability of mature virtualisation technology that enable better utilisation of IT
  servers to reduce energy consumption, and the cost effective deployment of services
  in high availability and/or highly scalable manner.


Key Objectives for 2009-2012
The 2009-2012 IT Strategic Plan outlines five strategic areas of activity for the IT Division:

     1. Digital Library Infrastructure
        Implement the next generation of Digital Library Infrastructure to support rich,
        petabyte level, digital Australian collections, well managed and preservable for
        the long term through the New Policy Proposal (NPP) "Dealing with the Digital
        Deluge" and other initiatives.




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     2. Discovery and Access
        Provide systems to support the needs of our users for rapid and easy access to
        our collections and other information resources.

     3. Workflow Improvement
        Through the Getwise project implement a number of IT-based services to
        improve staff workflow efficiency.

     4. Libraries Australia and Resource Sharing
        Support and enhance Libraries Australia services.

     5. IT infrastructure and services
        Provide best practice IT infrastructure and services to the Library community.

The major Digital Library Infrastructure objective is planning, specifying and
implementing a next generation Digital Library Infrastructure through the New Policy
Proposal (NPP) “Dealing with the Digital Deluge” and other non-NPP strategies. This
activity represents the IT Division’s highest priority.

The Single Business Discovery Service Project, through the Trove discovery service, is the
key activity supporting Discovery and Access in 2009-2012. During this period the
service will be released into production, it will be enhanced to support full text journal
articles and it will be used to replace a number of existing discovery services.

Based on the successful modelling and analysis undertaken through the Getwise project,
a number of IT-based services will be implemented to improve staff workflow efficiency.
The major area of activity will be the redevelopment of the Copies Direct service to
improve the ability of Library users to obtain copies of collection material

The support and enhancement of our flagship Libraries Australia service will be an
important IT objective through the life of this Plan. The major IT goals for this service are
the migration of the Libraries Australia Search service to the platform developed by the
Single Business Discovery Project, and the redevelopment of the Libraries Australia
Administration module to integrate directory information held about Australian libraries
and their services.

During the period of this plan, a number of major IT infrastructure and service projects
will be completed. This includes a whole of Library desktop refresh, the replacement of
the Library’s telephone system and the implementation of a Web Content Management
System for the Library’s website. The Library will also improve the energy management
and environmental impact of its IT services.




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IT Division Purpose Statement
In partnership with our Library colleagues we provide quality technology solutions and
ideas so that the Library as a whole can deliver on its strategic objectives with a high
level of efficiency and probity.


IT Division Future Statement
By 2012, the IT Division will have:
▪ Built the infrastructure to support rich, petabyte level, digital Australian collections,
  well managed and preservable for the long term on the basis of the Dealing with the
  Digital Deluge New Policy Proposal succeeding;
▪ Developed a discovery service that provides rapid and easy access to our collections
  and other information resources including full-text content, and that is a leader in its
  field.
▪ An excellent partnership and camaraderie with the business areas of the library.




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Objective 1: Digital Library Infrastructure

The objective is to introduce the next generation of Digital Library Infrastructure (DLI) to
support rich, petabyte level, digital Australian collections, well managed and preservable
for the long term through the New Policy Proposal (NPP) "Dealing with the Digital
Deluge" and other initiatives.

If the NPP is unsuccessful then this objective will not be met and the Library will support
its current infrastructure and continue to pilot digital library services.


                   Goal                                            Activities                   Timeframe
Plan for the next generation of                   Direct the preparation of relevant parts of 2009-10
Digital Library Infrastructure.                    the NPP second pass business case.
                                                  Plan and design the implementation of
                                                   the DLI, in collaboration with Digital
                                                   Preservation.

Replace existing core Digital                     Implement a scalable storage system          2010-11
Library Infrastructure.                            allowing archive masters to be stored
                                                   online.
                                                  Implement a scalable digital object          2011-12
                                                   repository
Improve and extend acquisition,                   Implement an interim digital document        2010
ingest and management workflows.                   repository and archive National Health &
                                                   Medical Research Council (NHMRC)
                                                   publications.                                2010-12
                                                  Consolidate workflows across format
                                                   types.                                       2012-13
                                                  Redevelop the Newspapers Content
                                                   Management System.
                                                  Develop an ingest and management
                                                   system for the digitisation of the
                                                   Australian Women’s Weekly 1933 to 1982
                                                  Implement support for online deposit
                                                   (including legal deposit).                   2010
                                                  Conduct a pilot in-house Whole of
                                                   Domain Harvest for the .au domain.
Improve support for digital                       Provide support for preservation             2014-15
preservation.                                      planning.
                                                  Implement support for preservation
                                                   action workflows.
Improve support for delivery of                   Implement a more flexible, maintainable      2010-13
digital collections.                               and functional delivery platform.
                                                  Support recognition of sponsorship
                                                  Provide access to whole of domain
                                                   harvests.
                                                  Add support for new content types such
                                                   as magazines and journals.
                                                  Add support for more format types such
                                                   as moving image and time-coded


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                                                   transcripts.




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Objective 2 - Discovery and Access

The objective is to provide systems to support the needs of our users for rapid and easy
access to our collections and other information resources.


               Goal                                               Activities                  Timeframe

Develop a new discovery       Develop a new discovery service, Trove, that:       2009-12
service that improves the      Provides a single place to discover, augment
discovery and access              and access the resources currently discoverable
experience for users.             via multiple discovery services offered by the
                                  Library.
                               Provides access to a significantly greater range
                                  of resources from a wider range of services
                               Provides searching of and access to, full text
                                  content
                               Encourages users to improve the service by
                                  providing functionality such as tagging,
                                  commenting, text correction, people matching,
                                  combining/splitting groupings of works,
                                  creation of trails/themes.
Reduce the number of          In Stage 1 of the development of Trove the          2009
discovery services offered by following services will be replaced:
the Library and obviate the  Libraries Australia free search service;
need for the development of  Australian Newspapers Beta service;
new separate discovery         Register of Australian Archives and
services.                         Manuscripts (RAAM);
                              and it will incorporate the outcomes of the People
                              Australia initiative.

                                      Future stages of the development of the new         2010-2012
                                      discovery service will, in accordance with the
                                      priorities of the Library, replace:
                                       Picture Australia
                                       Music Australia
                                       Australia Dancing
                                       Pandora search service
                                       Australian Research Online (ARO)
                                       Libraries Australia subscription search service
                                      and provide access to such resources as journal     2012
                                      articles, research data and the whole of domain web
                                      archive.




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Retire TeraText and BAT                  Redevelop systems using these legacy software 2012
search and indexing software              products into the Trove platform that is based on
                                          Lucene search and indexing software.

Improve access to Library                 Maintain and improve the current VuFind          2009-2011
collections through our                    catalogue interface through regular
catalogue.                                 enhancements and by exposing functionality of
                                           Trove discovery service in the catalogue
                                           interface
                                          Replace eResources service with Trove journals 2011
                                           view
                                          Pilot a replacement catalogue interface based on 2012
                                           a localised view of Trove.




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Objective 3: Workflow Improvement

The objective is to improve staff workflow efficiency through the implementation of IT-
based services identified by the Getwise project

Goal                             Activities                                           Timeframe
Improve workflow                 Analyse requirements, develop and improve
efficiency in the area of        systems as appropriate for the following:
collection management             Archivists' Toolkit                                2009-11
and description                   NLA Tracker                                        2009-10
                                  Exhibitions Management                             2009-10
                                  Rights Management System                           2009-10
                                  Subject Suggester Tool                             2009
                                  Cataloguing improvements                           2009-12
                                  Voyager Integrated Library Management              2009-12
                                     System (ILMS) integration with Library
                                     systems

Improve workflow                 Analyse requirements, develop and improve
efficiency in the area of        systems as appropriate for the following:
service delivery to the           Copies Direct                                      2009-10
public                            Reproduction Services                              2009-11
                                  RefTracker                                         2009-10
                                  Mobile reference                                   2010-11

Improve workflow                 Analyse requirements, develop and improve
efficiency in the area of        systems as appropriate for the following:
administrative                    What's on                                          2009-10
workflows                         Staff time                                         2009-10

Strengthen digital                Extend IT awareness through IT awareness
culture across the                 seminars, digital culture talks and develop a
Library                            sandpit ethos for sharing ideas and
                                   prototyping.
                                  Undertake collaborative development projects
                                   with other divisions as they investigate
                                   technologies for new online services, video
                                   production, etc.

Maximise the capability          Monitor activity in the ILMS field and assess the     2009-12
and usability of the             benefits of developments from the IT perspective,
ILMS                             including the following:
                                  Open source options,
                                  New vendor services and products.




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Objective 4: Libraries Australia & Resource Sharing

The objective is to provide IT resources to support and enhance Libraries Australia
Services as identified by the Resource Sharing and Innovation Division Strategic Plan
2009-2011.

      Goal                                        Activities                           Timeframe
Enhance                   Improve the performance and stability of Libraries         2009-12
Libraries                  Australia Search through tuning of the current TeraText
Australia                  implementation followed by the redevelopment of
Services                   Libraries Australia Search using the Lucene-based platform
                           developed by the Single Business Discovery Project.

                          Undertake a pilot with selected libraries to provide a local    2011
                           catalogue service.

                          Undertake regular enhancement and upgrades to the
                           software supporting Libraries Australia services

                          Integrate directory information held in the Australian
                           Libraries Gateway and ILRS Directory with the Libraries
                           Australia Administration and with the WorldCat Registry.

                          Integrate the Subject Selector Tool with Libraries Australia
                           Cataloguing and with other cataloguing client software
                           commonly used by Libraries Australia member libraries.

                          Support the implementation of the new cataloguing
                           standard RDA (Resource Description and Access) so that
                           libraries can create and exchange RDA compatible data.




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Objective 5: IT infrastructure and services

The objective is to provide best practice IT infrastructure and services to the Library
community.

To deliver a high quality, flexible and responsive IT infrastructure through ensuring that
agreed obligations with our business partners can be met. Achievable through:
Availability, Reliability, Serviceability, and Security


               Goal                                            Activities                       When
Ensure an annual availability              Calculate availability monthly and report figures Ongoing
of all IT services of at least              to business owners and through the Balanced
99.5%                                       Scorecard.                                        2009
                                           Provide enhanced Incident and Problem
                                            management by implementing a new IT helpdesk
                                            system                                            2010
                                           Develop an overall Library Service Level
                                            Agreement (SLA) document that encompasses the
                                            Key IT services

Improve overall reliability of             Automate SLA reporting and the identification of 2010
core IT applications and                    weak or failing components by continuous
systems by increasing the                   improvement in the Library's network
meantime between failures.                  management system and processes.
                                           Implement a higher level of redundancy in         Ongoing
                                            services through increased server virtualisation
                                            and provision services through Private Cloud
                                            computing technology.
                                           Ensure all assets are refreshed/replaced through Ongoing
                                            ongoing asset replacement programs identified
                                            through the Asset Management Committee. This
                                            will reduce the likelihood of component failures.




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Maintain serviceability of                 Ensure that equipment remains functional and       Ongoing
Operating Systems and                       durable by delivering patches and service packs in
applications.                               a timely manner
                                           Ensure best practice change control processes are Ongoing
                                            followed

Ensure there are no major IT               Ensure that the Library complies with the           Ongoing
Security incidents                          Government Information Security Manual and
                                            where deviations from the directives are made
                                            these are documented and approved where
                                            required.
                                           Ensure all Library staff are updated at least       Ongoing
                                            annually on the current state of IT security and
                                            any updates to the Library’s IT Security Policy
                                           Ensure any serious IT security incident is reported Ongoing
                                            to the appropriate authority

Ensure availability of core                Implement disaster recovery capability using an 2011
systems by developing a basic               dedicated fibre optic cable from the Library’s
off-site 'warm' Disaster                    Internet Service Provider (ISP) to an off-site data
Recovery facility                           centre, providing                                    2010
                                           Identify the major core applications/components
                                            that need to be replicated to the off-site facility.
Maintain and enhance the                   Select and procure an appropriate VoIP PABX          2010
serviceability of the telephone             system, decommission existing Ericson MD110
system, replace the current                 PABX
voice platform with Voice                  Integrate relevant applications into the VoIP        2012
Over IP (VoIP) technology.                  PABX
Refresh the desktop PC fleet               Review the current PC fleet with a view to           2010
                                            virtualise many of the existing PCs in an attempt
                                            to reduce maintenance costs, power usage and
                                            improve security and the user experience.
                                           Pilot a PC virtualisation implementation             2009-10
Reduce energy use and                      Undertake staff training on the Whole of             2010
environmental impact of IT                  Government Green IT program
through the Whole of                       In collaboration with Government, develop Key 2010-
Government Green IT                         Performance Indicators to ensure better Green IT Ongoing
program                                     practices are implemented and maintained
                                           All IT purchases are managed with environmental Ongoing
                                            impacts assessed as part of the procurement
                                            process
                                           Reduce data centre energy consumption through Ongoing
                                            server virtualisation
Improve the management of                  Implement a Content Management System (CMS) 2010
content at NLA Web                          for NLA Web and migrate the current (static)
                                            pages on the website into the new CMS. The
                                            stages of implementation are: requirements
                                            gathering and analysis; design; development and
                                            testing; deployment and maintenance.
                                           Analyse and review Library wide requirements
                                            for statistical reporting.


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                                           Work with the NLA Web Governance working
                                            group to manage content ownership of NLA Web.

Champion best practice for                  Refine the design, implement and document the Ongoing
web design and technology                    various content type templates used on NLA
                                             Web.
Support web authors to                      Analyse, review and improve the overview of     Ongoing
publish content on NLA Web                   our collections published at NLA Web as part of
                                             the Collection Information at NLA Web (CINW)
                                             project, publishing the new content when
                                             available.




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Resourcing
The cost of this plan over thee years is $22.1 million, comprising operating expenses of
$15.9 million and capital expenses of $6.2 million. These figures do not fully cost
Objective 1: Digital Library Infrastructure. The extent and cost of this objective is subject
to the consideration by the Australian Government of the Dealing with the Digital
Deluge New Policy Proposal.

A breakdown of costs for each objective is as follows:
                        2009-10       2010-11       2011-12       3yr Total
                        $million      $million      $million       $million
 Digital Library
 Infrastructure          $1.06          $1.17         $1.22           $3.46
 Discovery
 & Access                $1.13          $1.24         $1.29           $3.66
 Workflow
               1
 Improvement                –             –             –               –
 Libraries
 Australia               $0.61          $0.66         $0.68           $1.95
 IT infrastructure
 & Services              $4.41          $4.62         $3.97           $13.00

 Annual Total            $7.22          $7.69         $7.16           $22.06

Note 1: At the time of writing the Digital Library Infrastructure and Workflow
Improvement projects had not been separately costed. The cost entry for Digital Library
Infrastructure includes the cost of both objectives.




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Appendix 1: Information Technology Division and Infrastructure
The primary responsibility for supporting the Library’s information technology services
rests with the Information Technology Division. This Division consists of approximately
45 positions, organised into four branches, as follows:

Collection Infrastructure & Access Branch: provides development, implementation and
maintenance support for:
▪ IT Systems that underpin the work of Library staff in building, managing and
  preserving its collections, both physical and digital; and
▪   Libraries Australia and the Library’s other discovery services such as Picture
    Australia, Music Australia, etc.

Single Business Discovery Service Project: is developing an integrated discovery
service (Trove) based on metadata and digital collections of value to Australians
regardless of whether they are held by the Library, other collecting institutions or other
sources.

IT Services Branch: in partnership with business areas within the Library provides for
client support and the operational support for a range of IT-based Library services,
including network services and the IT Help Desk.

Web Publishing Branch: provides the framework for publishing web content and
supports business areas in contributing high quality content to NLA Web and OurWeb.




The Library’s information technology infrastructure consists of:
▪ 46 dedicated application and infrastructure servers, and 4 virtualised servers
  supporting an additional 30 application and infrastructure virtual servers. Servers use
  a use a range of operating systems (Solaris, Linux and Windows 2003);
▪ 140TB of online storage and 500TB of near-line tape storage;
▪ 800 desktop PCs (mostly Dell Pentium 4 machines, running Windows XP),
  30 Macintosh desktop computers and 74 printers;
▪ a number of Ethernet local area networks, supporting the needs of staff, the public,
  Internet security;
▪ a wireless network for Library users in the reading rooms and public areas;


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▪ a wide area network consisting of a 100Mbs link to the Internet; and a link between
  the main Library building and the Annex in Hume; and
▪ an Ericsson PABX, with about 540 connections, and a small VoIP system.




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Appendix 2: Implementation, support and life cycle management

Software

New and replacement software is sourced on the basis of fit for purpose and value for
money. Preference is given to the use of commercial off-the-shelf software and open
source collaborative software over in-house development.

In non-core business areas such as corporate systems (e.g. finance, HR and records
management) and desktop productivity applications (mail, word processing etc) where
mature functional software is available in the commercial marketplace, the Library
purchases commercial solutions and engages in only minor, if any, customisation. This
customisation is usually in the form of vendor supported configuration localisation
during implementation. The Library uses business area and IT resources to provide first
level support with vendor-based maintenance contract arrangements for other support.

In the area of core library systems, the Library adopts a modular approach selecting
software (Commercial/Open source) that best meets its requirements, then enhancing the
software as required to meet the Library’s functional requirements and to integrate with
other Library systems. These enhancements are carried out using a mixture of in-house
development resources, vendor support and third party developer resources.

The Library’s experience with and assessment of the commercial library systems
marketplace is that vendors are well placed to supply systems to support traditional
mainstream library functions associated with collection acquisition, bibliographic
control, circulation, document supply and interlibrary loan. In all these areas the Library
has largely and successfully based its services around commercial systems. As is the case
for non-core business systems based on commercial products, the Library uses business
area and IT resources to provide first level support for commercial library systems with
vendor-based maintenance contract arrangements for other support.

The Library expects, during the period of this plan, to continue to invest in the
implementation and enhancement of open source systems to meet its requirement for
digital library systems. The Library will continue select an implementation approach for
individual new services on the basis of market testing commercial products and open
source software. Current experience suggests that the marketplace for commercial digital
library systems, while improving in its capability to meet the Library’s requirements, is
characterised by immature, expensive products that are unable to significantly meet the
Library’s functional and performance requirements. Examples of such systems include
collection, management and preservation of digital collection material, management and
description of original material collections, and online discovery services. For open
source based, in-house systems, the Library allocates development and support resources
on an 70:30 split, i.e. 70% of development resources are allocated to support innovation
while 30% of resources are allocated to support of existing systems.

The Library is committed to use of open standards. In particular, the Library seeks to use
standards to ensure cost-effective interoperability both between its internal systems, as


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well as between these systems and external collection management, discovery and
information access systems. The Library also sees open standards as a key tool in
allowing it to cost-effectively manage the life cycle of software systems, support
transition to new systems as required and enabling innovation in the services offered by
the Library and the use of Library collections and metadata resources.

The Library uses a build as open source software by default model for internal system
development. All code developed by the Library or via an external contractor is
publically accessible on a web-based code repository to be used and extended under
standard open source licence arrangements unless the requirements of a particular
project prevent open sharing of code. Internal code development is generally Java-based
using a standards-based application framework.


Hardware

The Library overwhelmingly uses commodity hardware sourced via competitive tender
on the open market. Industry standard life cycle management is used. Hardware support
is vendor provided based on a mixture of warranty and support contract arrangements.




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