Havant (Nr. Portsmouth) Hampshire Tel: 07877 711643 email: email@example.com Web : www.sparks-net.co.uk SC Security Cleared STUART SPARKS Work Experience Systems Engineer SMS 2003 Package OAT Testing – EDF Energy - Computacenter 14th September 2009 – April 2010 Working with a large Computacenter team at the EDF Energy site in Worthing on a project to rationalise the IT infrastructure. Transforming the current systems of CCM & Radia to a standard SMS 2003 system - also reducing the large amount of hardware platforms in the estate. SMS will provide all PC & laptop builds and all applications fully automated. My responsibility was testing all software packages that are created for SMS before they are passed for UAT deployment. Using the Microsoft SMS (Systems Management Server) 2003 System & Console to add packages to collections & Distribution points Creating test installation & removal advertisements Creating & Organising Active Directory Computers & Security Groups Building/Rebuilding new PCs to install advertised installations and test the programs have installed and run correctly. Performing ZTI (Zero Touch Installation) deployment tests - removing the test advertisements and installing new packages as part of the ZTI automated build process. Then again testing program functionality. Documenting all test results and installation failures and tracking the status of each application. Using Infraweb to track call requests & task progress. Desktop Support Engineer – Portsmouth NHS Trust - IPHIS May 2009 – July 2009 Supporting the Desktop Support Team (DTS) based at St. James Hospital, but covering the 3 major hospitals and all community sites in and around Portsmouth, during the PFI project of the new Q.A. Hospital build. Supporting. Repairing, replacing and new installs of all trust desktops, laptop, printers, PDAs, Blackberry‟s and PC related medical equipment. Technologies used include Windows XP, Server 2003 & 2008, AD, DHCP, IP addressing / scopes & reservations, Remote support and remote access, network printing, Laptop and USB storage encryptions, McAfee Antivirus, Microsoft SMS, Exchange 2003, 3G, Ghost, IP Telephony, Sharepoint, HIPS and various medical software applications. I worked independently across the sites, picking up and closing calls reliably, also working n teams for problem solving and larger jobs. Deployment Co-ordinator / Technical Lead Engineer – Computacenter / Vodafone DRIVE (Accenture) Project September 2008 – April 2009 Responsible for all engineers carrying out Laptop & Desktops rebuilds & replacements of for all users in Vodafone UK (Covering several UK Wide contact centres & Newbury Vodafone HQ) I maintained an Access Database detailing all user & laptop/desktop information and requirements. Detailing all special requirements, application requests, admin rights, from which I also produced engineer build sheets. Providing technical lead and support to the engineers for the new builds, archives and USM data transfers. Technologies used were HP OVCM Radia, XP, VB Scripting, WinPE, AD, Group Policy, Ghost, WIM, Spider, SQL Studio, Scanstate & Loadstate. Providing and supporting Mobile Deployment Servers –with Server 2003 & Radia Proxy Servers. I provided 2nd and some 3rd line support and training to build engineers, reported defects to the build designers and worked together with them on resolutions. Acting a main point of contact to the user floor walkers and Reporting/updating/monitoring of issues and defects into Remedy & Mercury Quality Centre. Producing detailed report at the end of every nights deployments for Senior Managers & Technical Architects and Senior Engineers of all builds carried out and explanations of technical failures. Technical Project Co-ordinator – Hampshire PCT (NHS) / Aldesrhot Centre for Health June 2008 – September 2008 Responsible for the installation and setup of the complete I.T. infrastructure for the flagship AC4H “super polyclinic”. I oversee all contractor work – Sabre telecoms, Avaya, Logicalis Cisco routing, 802.1x, Structured cabling, PACS, fibre BT/Virgin WAN links Technologies used were Wintel Servers 2000/2003, Novell Servers, 802.1x certificate networking, XP (with SP3), SSO Single Sign On (Imprivata), Active Directory, LDAP, IP Telephony, Heavy Duty UPS, Citrix, VMWare, MS Office, Powerpoint & Project 2003 and NHS applications. I also attend Project Management meeting with all the groups moving into the building in August, including the MoD. This was a very technically challenged project with all the various health groups all using unique I.T. systems that are all to be using the same physical LAN. I worked closely with the PM for project documentation, some in Prince2 format, project plans, meeting minutes, progress reporting and user guides. Worked closely with the 1st, 2nd & 3rd line engineers that would be supporting the centre, teaching them the complex requirements of the infrastructure, constructing test labs & test machines and then supporting them during the rollout of machines. ICT Infrastructure Engineer – Portsmouth NHS Trust (IPHIS) / EDM Project May 2008 – June 2008 Working with the infrastructure team on the EDM project – to provide all patient documents electronically. carried out surveys of various departments around all local hospitals to inspect existing hardware and discuss with Clinical Directors extra requirements/replacements for new machines, to provide EDM for all nurses and doctors. We. I‟d arrange for power/network/wireless points to be installed and then deploy new machines. We used Ghost for the build images, SMS for software deployment, then I‟d sit with each nurse/doctor to install and test specialist software needs. Infopath, helpdesk and Sharepoint was used for documentation. Project Co-ordinator & Subject Matter Expert (SME) – A&O Systems and Services / EDS TREDSS Project October 2007 – April 2008 Working directly with the Project Manager, I have been running the EDS TREDSS / DWP Transformation Project - deploying 7500 laptops, 144000 desktops and 5000 Job-points to 2000 DWP sites, using Microsoft SMS. I was responsible for the overseeing and smooth running of all aspects of the project. Acting as the central point of contact for the client and customer, ensuring all requirements are met and that customer satisfaction is achieved. Sourcing, planning, scheduling and providing all resources that will be required. Compiling daily, weekly and on-the-spot detailed reports of the project progress, issues to raise, change requests, projected targets/actual results. I ensure all staff and contractors know their tasks and provide all information they require, as well as technical assistance. December 2006 – September 2007 – I.T. Rollout Engineer / Team Leader / Site Co-ordinator A&O Systems (and ComputaCenter) – Sites all across the UK Carrying out the desktop refresh project for EDS (TREDSS), removing and de-commissioning existing machines and replacing with complete new systems. We installed various software packages using Novadigm Radia & SMS servers. After rollouts were completed I‟d then stay on site for user testing of the new machines and provide 1 st and 2nd line support. I progressed well during the project and was promoted to Team Leader and then regional co-ordinator. I was responsible for teams of engineers carrying out the TREDDS (and IMAC) projects for EDS. I produced work sheets, asset collection, on-site liaison with DWP officers, manage engineer time sheets, signing off for all new pc‟s & laptops deployed, keeping up-to-date an installation diary, arranging deliveries and collections and also helping engineers when possible. I was also involved in pilot SMS/ADS deployments, specialising in the new laptop deployments. I also trained engineers and other team leaders to use these systems. Sept 2004 – November 30th 2006 – I.T. Field Support Engineer / Contract Manager Cowley Computer Solutions – Portsmouth I have worked at several sites covering the Chichester to Bournemouth areas, including several schools, small to medium businesses of various sorts. I look after and maintain several networks consisting of Windows 2000/2003 servers, including server machine builds and installations, TCP/IP networking, routers, switches, wireless and various networking hardware. This includes Active Directory, Exchange, basic SQL, VPN, Terminal Services, VMware, SDSL, single site/several server domains, CCTV over IP, projectors and smart boards. I cover on-call 1st, 2nd and 3rd line support and regular arrangement IT support contracts. Also including off-site workshop build/repair facility and all types of I.T. equipment sales. I have worked with various types of software such as Microsoft Office, Goldmine, Sage, UNIX type applications, Access Solutions accounting software, ACT!, Focal point and also Key Stage 3 (2008) exam beta testing. I also maintained an internet Domain server, providing webpage and email services to many clients. Qualifications: May 2008 – Self Studied Exam 70-290 MCP Server 2003 December 2006 – Self Studied Exam 70-270 MCP Windows XP 2004 – 2005 – Highbury College, Portsmouth A+ IT Engineers certification. September 1999 – July 2001 – Highbury College BTEC HNC in Business I.T. April 2000 – Amtech Training, Milton Keynes Certified in Amtech Office & Fast Test February - July 1999 – Highbury College BTEC HNC Unit in „C Programming‟ I am also SC - Security Cleared (currently held with EDS) Skills: I‟ve experience in the following systems – Wintel environments, XP, NT Server 4, Server 2000/2003/2008, XP, Vista, Windows 7, Veritas Backup, Exchange 2000/2003, Active Directory, DNS, DHCP, TCP/IP, Group Policy, VMWare, ADSL, SDSL, CCTV (IP), VPN, 802.1x, Remote support – RDP, VNC, NetOp, some Linux, C++, Visual Basic, Accountancy apps, Terminal Services, basic SQL, Ghost, basic Sharepoint, Routers, Web Domains, User State Migrations, Microsoft WIM & VHD imaging, WinPE & PDA‟s. A very good team player, always keen to learn and share new skills. Hard working and very dedicated to the job. Always communicating well and enjoys training new/existing colleagues. Interests: I enjoy learning to play the Acoustic guitar, and spending time with my family, children, friends and going on many long dog walks! I‟m also keen on setting up good audio/video systems of all kinds, both personal and for business. I‟m continually self-studying I.T. exams to further my education, currently I am aiming to complete my MCSA and also Prince 2 certification as well as Linux and Cisco. Please note I am passing these exams on my own credit without the use of fasttrack “boot” type camps. My qualifications reflect my true knowledge and experience of the appropriate systems. D.o.B: 13th April 1977 I hold a full clean driving license References: Phil Hughes Steve Lysaght Project Manager Principal Project Manager A & O Systems and Services A & O Systems and Services firstname.lastname@example.org email@example.com 07746 6369980 07515 608550 Nicola Forrest Ian Belfield EDS Project Manager EDS Project Manager Nicola.firstname.lastname@example.org Ian.email@example.com 07790 490628 07790 495079 Vernon Cowley Ray Lowe Director & Senior Engineer Calibration Manager Cowley Computer Solutions WSEG Calibration Department 07912 742328 023 92723624 firstname.lastname@example.org email@example.com Ian Fry Warren Ainsworth Senior Project Manager Project Manager ComputaCenter ComputaCenter firstname.lastname@example.org email@example.com Many more references are also available on request. Electrical & Electronic Engineering Experience: Jan 2002 – Dec 2005 – Electrical Calibration Technician Fleet Support Limited – HM Naval Base, Portsmouth (BaE & Vospers) Working in a controlled environment conditions lab. Carried out and supervised the Electrical/Electronic calibration of several items of test equipment used by fitters throughout the dockyard and Royal Navy, also the specialist test equipment used by the Diagnosticians who setup/test radar, sonar and weapon systems of Naval ships. I also carried out Team Leader/Management stand-in duties. The calibration involved working to Defence Standards, of stripping down and fully testing functionality and accuracies of equipment, to very high specifications (often above those quoted by manufacturers), carrying out repairs where possible, upgrading/re- flashing ROMs, changing and improving components. The tests were carried out using specialist calibration electrical equipment, also using computers to control procedures and equipment using IEEE, which most of was also tested and maintained by myself, including writing the programming scripts. Jan1999 – Dec 2001 – Electrical Fitter/Tester Fleet Support Limited – HM Naval Base, Portsmouth Electrically testing all buildings in the Naval Base to the 16 th Edition IEE wiring regulations, then producing, on computer, detailed test reports on the buildings‟ electrical installation showing any defects that need to be remedied, which are normally carried out by myself. I also work with our Plant Maintenance section which carries out building maintenance and installation work throughout the Dockyard, this includes computerised building plant management systems like “Jelnet” (SCADA), air-conditioning systems and I am also part of the H.M.S. Victory maintenance and testing team. Aug1998 – Jan 1999 – Material Scheduler (Electrical) Fleet Support Limited – HM Naval Base, Portsmouth Working in an office environment, planning/ordering materials for forthcoming ship work using computer software such as Microsoft Access, Word, Excel and company software (JobScope, Maximo), then keeping track/chasing up materials as the ship becomes `live` (work begins), this involved liasing with many retail / contract firms to ensure delivery dates of stores, or even collection by myself. 1994 – 1998 – 4 Year MOD Electrical Fitter Apprenticeship Fleet Maintenance & Repair Organisation – HM Naval Base, Portsmouth First year training at Highbury Unicorn Centre, Portsmouth, for domestic and industrial electrical systems, then working in various sections around the Portsmouth Naval Base. I worked in the Electricity Mains supply section, which involved maintenance of substations and HV cable terminations and jointing. I worked in the Plant Maintenance section, working to IEE Regulations when carrying out new installations and maintenance of buildings in the Base. I also worked in the Electrical “Test Team” where we tested Electrical Installations were to the 16th Edition Wiring Regulations. I also worked in various sections afloat, which included installing new radar and weapon systems and carrying out maintenance and modification work onboard HM Naval Ships. Electrical Qualifications: 1993 – 1994 – South Downs College BTEC First Certificate in Electrical engineering. 1994 – 1998 – During MOD Apprenticeship (with Highbury College) NVQ Level 2 in Electrical engineering, NVQ Level 3 in Electrical engineering, City & Guilds 236 parts 1 & 2 in Electrical Installation Competencies, BTEC National Certificate in Electrical/Electronic engineering, IEE 16th Edition Regulations. 16th Edition Testing, Verification and Certification of Electrical Installations.