Eller Undergraduate Internship Academic Guidelines
Overview of Credit Requirements:
v BAD 293 or 393 credit does not fulfill any major requirements
v The number of credits vary from 1 to 3 units
v Internship credit has academic assignments associated with it (see below)
v Students are eligible for internship credit with a cumulative GPA over 2.75
v Students are financially responsible for any credit
v The student must turn in an internship approval form for their internship site
v The internship supervisor must agree to correspond with the internship coordinator and
to submit an intern evaluation form
Internship Academic Contact Hours Required for Credit
All students are required to complete an intern profile, to participate in the Blackboard discussion
thread, to submit an employer evaluation, and to turn in personalized academic components to
qualify for internship credit.
Each student will be asked to answer specific questions on their internship for use in the Career
Resource Center internship profiles (posted on bulletin boards, the website, and shared with other
Blackboard discussion thread
Throughout the semester, you will be asked to log in to a Blackboard page in order to participate in
a discussion thread with other interns. You will get the opportunity to post responses to specific
questions posted by the internship coordinator throughout the semester. The intention is to give
interns a perspective on the various types of internships available and to network with interns in
other fields of interest.
One of the most important aspects of your academic assessment is the employer evaluation.
Please ensure that your employer is willing to submit this form and to respond to any questions
that the internship coordinator may have.
Academic Components are defined by the student’s choice and specific internship type. The
number of components is determined by the total number of hours committed to the internship.
Academic Contact Hours Chart
1 unit 2 units 3 units
Minimum 120 to 160 hours 3 components 6 components N/A
160 to 240 hours 2 component 5 components 8 components
>240 hours 1 component 4 components 7 components
The following is a list of possible components:
Ø workplace profile
Ø internship organizational behavior assessment
Ø informational interview
Ø company culture assessment
Ø management meeting observation
Ø personal mission statement
Ø business ethics review
Each report is approximately 500 words in length and detailed directions are given for each
component. The student will turn in all academic components at the end of the internship term or
by 5pm on the last day of class for the semester of enrollment.
More information is posted on the internship blackboard page at http://blackboard.eller.arizona.edu.
1. Workplace Profile
Objective: Exhibit an awareness of the companies’ placement within their particular industry.
Determine the relevant issues within the organization’s commercial or cultural sector.
Format: This profile should be in report-form and approximately 500 words in length.
In this profile you are advised to consider:
• The intrinsic aspects of company culture or organizational behavior you witness
• The role of the organization in their industry or sector – Compare and contrast their
• The role of the relevant department’s actions or duties
• How the organization is funded (private company, public funding or charity)
• The scale of the organization (numbers of sites, numbers of staff)
• The history of the organization and/or department and any changes which may lie ahead
In this section you should focus on the organization rather than on your role there. You may wish to
find information about the company from your work colleagues, your workplace supervisor, through
corporate literature or the company website.
2. Internship Organizational Behavior Assessment
Objective: The aim of this component is to demonstrate an awareness of how you have set
personal objectives for the internship and what you have achieved during your internship term.
Format: This should be in report form and approximately 500 words in length.
In this report you are advised to consider:
• Discuss your initial impressions including details on the interview process
• Your role in the internship with a breakdown of your activities during a typical week
• The way you have assisted the work of the organization/department
• The skills you have developed as a result of the placement
• The organizational behavior differences you have observed
• The type of accommodations that need to be made to help an company adapt to changes
in the marketplace
• The external and internal factors that control the success of an organization in the
Your blackboard discussion postings should guide you in developing the evolution of your position.
Do not simply copy and paste what you have already written in those brief reports. Use them as a
guide to elaborate upon.
3. Future Outlook – Personal Mission Statement and Career Plan
Objective: Develop an understanding of your future direction and how this internship helped you
learn more about where you would like to focus your energy.
Format: This should be approximately a page long following the format described below.
In this report you are advised to consider:
1. Determine your Interests and Skills - Think about what you like to do. Evaluate
what you liked, what you found challenging, and what you may have learned
from those experiences. Make a list of activities you have enjoyed during the
past few years. Evaluate those skills and interests you have listed. Are there
similar activities on the two lists? Are there any experiences that could turn into
2. Evaluate your internship experience – What would you do to make this type of
industry your career. List the options that you would have working at this
organization. Pinpoint a specific position that you would like to pursue and
develop a mission statement.
3. Develop a career path outline that includes how you will reach this goal. This
career path will integrate your skills and interests with a possible occupation,
and then indicate how you will achieve this goal.
Sample Career Plan
Mission Statement: (be as specific as possible)
To become an account manager... To design, plan, and supervise the development of….
Requirements: (give reason that attribute is important)
• Bachelor's degree in….
• Ability to work as part of a team in order to…
• Analytical mind
• Capacity for detail
• Presentation skills
• Writing skills
Current skills and interests:
• Intern for Smith Co. and learn…
• Business mathematics courses (earned A's).
• Experience working as a team in …
• Attended speaker series events in which…
• Gave presentations in student organization…
• 3.9 Major G.P.A.
Plan to reach career goal:
o Earn Bachelor’s degree in …
o Attend the association workshop highlighting…
• Work Experience
o Continue working for Smith Co.
o Seek internships in….
o Join campus organizations for business students
o Attend alumni events…
4. Informational Interview
Assignment: Conduct an informational interview with a business professional and write a memo to
your instructor summarizing the interview.
NOTE: Interview cannot be done with a member of the family
1) Conduct Interview: A handout of how to conduct a successful Informational Interview follows
2) Summary Assignment
Write a memo to your instructor summarizing your interview. Memo should include:
A brief summary of the background information you obtained
Name of person interviewed, their title, company they work for
Outline three questions you asked and what the person's response was
**Suggested sample questions are attached
A summary of what you learned from the interview
Follow memorandum format guidelines as outlined with the Career Week Memo
Information Interviewing is a very valuable tool for exploring careers. Conducting information
interviews will enable you to expand your personal network, gain information about careers in
specific companies and sharpen your interviewing skills.
COLLECTING BACKGROUND INFORMATION
The success of informational interviewing is dependent on your ability to ask reasonable and
informed questions. You can easily turn people off by asking the wrong kinds of questions. "Tell
me about your firm" is an unfair question to ask someone who has put aside other work and made
time in his/her day to talk with you. Your questions should be specific and should show some
basic knowledge. Therefore before the interview you should obtain some background information.
What is the job title of the person you are interviewing? What is a basic description of this type of
job? Information about the company; handout, pamphlets or the company’s annual report are
useful. Having some basic knowledge about the company and the career field of the person you
are interviewing will aid you in asking informed questions.
SUGGESTIONS FOR QUESTIONS TO ASK:
1. What do you do in a typical day? What is the range of your responsibilities?
2. Do you work individually or as part of a team?
3.What are the current issues (innovations, controversies, plans, needs) of you organization? Of
the field in general? How will these affect your career?
4. What do you like most about your job? The least?
5. How much interaction does your job involve with co-workers, supervisors, clients ?
6. How may hours a week do you work? Do you work weekends?
7. How did you get into this field and your present position?
8. Have you made any major career changes?
9. What experience, training and skills did you bring to the position?
10. What are the opportunities for advancement?
11. What advice do you have for someone interested in this area of work?
12. What personal qualities and skills have been vital to your success in this field? Why?
13. What other occupations are closely related to your work?
14. What type of person is most successful in your field?
15. Would you be able to suggest names of other people I could talk with about my area of
PREPARING FOR THE INTERVIEW
1. Schedule your appointment as early as possible. When asking for an appointment, be specific
about both the time you will need (20 - 30 minutes) and the information you seek.
2. Reconfirm your appointment a week before.
3. Write down the time and place of your appointment
4. Know the person's name and how to pronounce it.
5. Have your questions prepared before the interview
6. Professional Dress or company standards is encouraged.
7. Arrive on time. Plan to arrive early if you are unsure where the person's office is.
Introduce yourself, remind the person that this is an informational interview is a career exploration
exercise for you
Use a firm grip when shaking hands.
Look the person you are interviewing directly in the eyes and remember to smile frequently and at
Show the person that you are sincerely interested in what he/she is saying.
In concluding the interview, be alert to signals from the person that it is time to end the session.
Be sure to thank the person for his/her time and consideration before leaving.
As soon as possible, write a thank-you note to the person who talked with you. This can be a
simple, handwritten note thanking them for granting you the interview and for taking time to answer
5. Management Meeting Observation
- Attend management meeting to observe organizational behavior
- 500 word summary of meeting including:
• thoughts on group dynamics
• goals achieved in meeting (no need to include specifics – instead concentrate on
how new initiatives developed)
• what was effective or ineffective about the meeting
• any suggestions for improving productivity of meeting
The purpose of this assignment is for you to reflect on how the management creates new
initiatives and determines the best strategy to follow. Think about aspect of effective meetings
and planning strategies.
6. Company Culture Assessment
How would you describe the culture of your Internship Organization? Try to be systematic in your
analysis by identifying specific examples and evidence of the formal and informal components of
the culture of the organization.
Your paper should be approximately 8 pages (double-spaced). Use the following questions to help
you reflect and aid your analysis. This is not intended to be a comprehensive list and all these
questions do not have to be addressed. It is a starting point to help you identify the unique factors
in your organization’s culture.
• Does the Organization have a mission statement? (is it a true mission statement or a “plaque
on the wall” mission statement)
• What are the principal images or metaphors that people use to describe the organization?
• How are cultural values formally and informally transmitted to employees in this organization?
• What kinds of beliefs and values dominate the organization?
• What are the main norms (i.e. the do’s and don’ts)
• What kinds of rituals and symbols are used to symbolize the importance of key values?
• What language dominates everyday discussions (i.e. buzzwords, catch phrases)
• What are the dominant stories or legends that people tell? (Think about what messages they
• Is there pride in the workplace?
• Do people always work as a team? . (Would be better if there was more or less of this quality.)
• Do people put a lot of effort into everything they do? (Think about whether they seem to have a
work or professional ethic.)
• Do people share in all decision-making? (Think about why or why not this is happening.)
• Is everyone encouraged to think and contribute to problem solving in the organization, or only
certain groups are assigned that responsibility?
• Do people use collaboration and cooperation regularly for problem solving and decision-making
at all levels?
• Are employees very skilled at what they do? (Any additional training or education needed for
• Do people act or feel in a positive way or do people act and feel in negative ways?
• Do people care about each other or not? Can individuals ask for help and get it from a co-
• What are the favorite topics of informal conversations?
• Do people honestly like this workplace? (Think about what key elements contribute towards
forming this opinion)
• Who is really in charge? (Is authority centralized, or is there decision-making autonomy and
• Will people follow a leader willingly?
• Think of three influential people in the organization: In what ways do they symbolize the
character of the organization?
• Are there identifiable subcultures in the organization? Are they in conflict or in harmony?
• What impacts do these subcultures have on the organizations (Is there overall effect on the
organization positive or negative)
• If the phrase sexual harassment/or any other controversial issue is mentioned, what is the
reaction? Is there confidence in handling controversial issues? Are procedures for such issues
well laid out, consistent, and supported?
• How is conflict handled at all levels? Are there positive outcomes to philosophical or cultural
differences for example?
• Why do people stay in their jobs, rather than apply elsewhere?
• What drives staff turnover, if any?
• Are professional standards supported?
• What reward systems are in place? (What messages do they send in terms of activities or
accomplishments are valued)
• Is there any striving for excellence or improvement? Are there any incentives to do this?
• Does the organization operate using a long-term vision, or is everything decided at the level of
7. Business Ethics Company Review
Visit the Ethics Resource Center : www.ethics.org
§ Choose a business ethics issue from the news within the past three years.
(ie. Martha Stewart’s insider trading) Please remember to cite any sources you use to
learn about the issue.
§ Prepare a two page report that addresses each of the following issues pertaining to your
selected ethics case.
Put yourself in the role of the person who committed the ethics violations.
Define the Situation
Research and present the background information on the issue at hand.
What pressures were you facing that caused you to act inappropriately?
Analyze the Actions
How did you react to the circumstances of the situation?
What laws were broken (if any) and how frequently?
Where there any conflicting principles or multiple potential viewpoints to consider?
Consider the Consequences
Who was effected and how by your actions?
How does this effect the long term and the short term?
Make a Decision
What would you have done differently?
What steps would you take to prevent this from happening again?
Assignment: Company Profile
Visit the Corporate Social Responsibility Report : www.business-ethics.com
What does it mean to be a good corporate citizen?
• Begin by choosing a company to profile.
• How does this organization act in a socially responsible manner?
• Do they have a statement of ethics? If so, what does it emphasize?
• Do they have a Chief Ethics Officer or equivalent? What is their role?
• List key variables the 100 Best Corporate Citizens report uses to evaluate corporations.
Ethics Resource Center : www.ethics.org
Corporate Social Responsibility Report : www.business-ethics.com
Ethics Center Links : http://www.ethics.ubc.ca/resources/business/
Business for Social Responsibility - http://www.bsr.org/
FINAL REPORT GRADING CRITERIA
A comprehensive workplace profile, detailed self-assessment in the internship report and insightful
company culture analysis, will receive an Superior grade. This work must be well written, clear and
grammatically correct, showing evidence of strong analysis of the workplace experience.
Good performance will produce a Pass grade. This work must be sound overall, but may feature
less detail, or may show less evidence of analysis of how the organization worked, or awareness of
Satisfactory performance will produce a C grade. This answer will address the main issues
requested, but may contain vagueness, errors (grammatical or factual), or a focus on personal or
emotional reactions at the expense of objective analysis.
Poor performance will lead to a D grade or lower. Such work will not have fulfilled the requirements
set above. Answers can be graded E if there is no significant work produced.
The top grades would go to a student who had grasped the key issues in the workplace
environment in which they were based. A satisfactory performance would be derived from an
adequate summary of the firm and its activities. Unsatisfactory performance would derive from a
report that was marred by factual errors showing lack of awareness of key organizational
Top grades would go to a student who had intelligently understood the role they were asked to
perform and had demonstrated how they had achieved personal growth and acquisition of key
skills and knowledge. A satisfactory performance report would show a decent, if not exceptional
level of self-awareness. An unsatisfactory performance report would show a lack of personal
development of the student derived from the workplace experience e.g. simply a descriptive listing
This paper is intended to focus on how you will translate your experience into your future goals and
direction. The best grades will be awarded to those who have become engaged with issues such
as the difference between social attitudes, manners, humor, dress and so forth, in the context of
how they impact the working environment. Unsatisfactory performance would derive from an
unreflective analysis, lacking explanation of what you learned in the internship.