Investment Trust Denver - DOC by jym67032


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									                                                       Denver, Colorado, USA      E-mail

Sean M. Davis


Dynamic, skilled IT Specialist with 10 years experience of proven success in managing multiple projects
for local and federal governments, and the aeronautical, defense, financial, and real estate industries,
including serving as Help Desk Team Lead for ProLogis, a multi-billion dollar real estate investment trust,
and eight years in financial services. Strong leadership, communication, technical, training, and
organizational skills. Proven leadership capabilities in cutting IT maintenance costs, providing workable
strategies, building teams for maximum effectiveness, and implementing technology-based solutions for
business problems. Developed policies and procedures for cost reduction and improved efficiencies.
Recognized as subject matter expert on numerous technologies. Professional technical certifications have

MCP: Microsoft Certified Professional                 Brainbench Cisco Network Support Engineer
CCNA: Cisco Certified Network Associate 2.0           Brainbench Network Technician
NANS: NACSE Associate Network Specialist              NNT: NACSE Network Technician (Network+)
NCT: NACSE Computer Technician (A+)

                                          COMPUTER SKILLS

Hardware: Avaya 4600 Series IP telephones, BlackBerry handheld devices, Dell desktops, Ethernet, HP
printers, HP/Compaq desktops, HP ProLiant servers, hubs, IBM desktops, IBM/Lenovo notebooks, Nortel
desktop telephones, Polycom, Sony Vaio laptops, USB peripherals, audio- and video-teleconferencing,
wireless base stations, and wireless USB adapters.
Networking: Access Control Lists (ACL), DHCP, Dial-Up Networking (DUN), DNS, DSL, Exchange 5.0 &
2000, Fax Server, IP addressing, LAN, OWA, Remote Network Access (RNA), TCP/IP protocol suite, video-
teleconferencing, VLSM, VERITAS, WINS, and wireless networking (SSID, WAP, WEP, WiFi, WLAN).
Software: Adobe Acrobat, Altiris, Attachmate EXTRA 6.7, Avaya IP Softphone, BlackBerry Desktop
Manager, BlackBerry handheld software, Carbon Copy, Cisco Systems VPN Client, Citrix ICA Client,
Citrix Metaframe, DameWare, DOS, FTP, Internet Explorer, Lotus Notes 4.6/R5, Magic Service Desk,
McAfee VirusScan, Microsoft FrontPage, Microsoft CRM, Microsoft Office 97/2000/2003, Microsoft
Project, Microsoft Visio, Modular Messaging, NetMeeting, Netscape Navigator, Nortel Networks VPN,
Outlook Express, Partition Magic, Proxy 2000, Remedy 4, Remedy Action Request System 5, Remote
Desktop 32, SAP R/3, SecurID, Skype, SpySweeper, Symantec Ghost, Tivoli, TN3270, Trend Micro
OfficeScan, WebEx, and WSFTPPro.
Systems: Active Directory, ADSI Edit, Avaya Site Administration, BlackBerry Enterprise Server for Microsoft
Exchange, Enterprise Vault, firewall administration, HP OpenView Network Node Manager, IMS/TSO
mainframe operations, Microsoft Exchange, Microsoft Windows 95/98/NT/2000/XP Workstations, Microsoft
Server NT 4.0/2000/2003, MMC, OS/2 Warp, PBX, RedHat Linux 8/9, SharePoint Server, and SMS and
Windows Terminal Services (WTS).
                                     PROFESSIONAL EXPERIENCE

JPMORGAN CHASE & CO., Englewood, Colorado, USA                                                2007-Present
A Fortune 500 company and a member of the Dow Jones Industrials, S&P 100 and S&P 500, the company
is a leading global financial services firm with assets of nearly 2 trillion dollars and operates in more than
50 countries, which employs over 180,000 employees.
Registered Participant Services Representative, JPMorgan Retirement Plan Services
      Cultivated participant relationships by delivering personalized service and responding to a variety
          of plan and policy-related questions that impacts the participant and the plan as a whole; supported
          over 1.5 million participants and handling 65 calls a day on average.
      Relayed accurate plan-specific information for over 380 plans; provided clear and concise
          communication of plan information, policies, and procedures; solved problems and performed
          initial research and follow-up with individual participant related issues while actively pursuing
          retention of potential rollover assets through education and guidance of participants.

PROLOGIS, Denver, Colorado, USA                                                           2004-2007
A Fortune 1000 company and a member of the S&P 500, ProLogis is a real estate investment trust, which
owns, operates, and develops industrial distribution properties with approximately 483 million square feet
of industrial space in 105 markets across North America, Europe, and Asia.
Help Desk Team Lead, Global Infrastructure and Operations
      Co-engineered, implemented, and led company’s global, enterprise help desk, reporting to Vice
         President of IT and later the Help Desk Manager, including team leadership and staff supervision
         of 10 analysts and multiple vendors supporting a multi-platform, multi-location infrastructure;
         researched industry business/IT trends for engineering Help Desk strategy, master plan, objectives,
         and goals.
      Selected to be the executives’ and directors’ primary point-of-contact for audio- and video-
         teleconferencing, BlackBerry, and desktop-related concerns as their “white glove service
         provider,” which included in-home visitations.
      Established BlackBerry presence through co-managing launch of BlackBerry Enterprise Server
         4.0, BlackBerry Desktop Manager and Handheld Software, and Microsoft CRM project.
      Integrated diverse computing environments in North America, Europe, and Asia by assisting in the
         design, implementation, and management of a global help desk ticketing system.
      Provided global access to internal applications by co-managing the installation of Citrix, Exchange
         OWA, and Cisco Systems VPN.

ARAPAHOE COUNTY GOVERNMENT, Littleton, Colorado, USA                                        2004
As the state’s first county and one of the largest with a population of more than 527,000, it has 1,800
employees and a 333 million dollar budget.
Help Desk Representative (Consultant), Information Technology department
      Provided help desk and desktop support to over 1,800 internal clients, with up to 90 calls a day at
         90% first-call resolution.

LOCKHEED MARTIN CORPORATION, Westminster, Colorado, USA                                     2000-2003
A Fortune 500 company and member of the S&P 500, the company is a defense contractor with over 41
billion dollars in 2007 sales with business locations in 75 nations and territories with over 140,000
PC Technical Support Analyst/CCNA Specialist, Enterprise Information Systems
      Hired as a permanent employee in July 2001. Promoted from associate analyst in January 2002.
      Provided virtual remote help desk, desktop, and LAN support to over 23,000 aeronautics clients
         with an average of 35 calls a day at 72% first-call resolution.
AMERICAN CENTURY INVESTMENTS, Denver, Colorado, USA                                      1997-2000
A multi-disciplined, actively managed investment management firm, the company employs more than 1,700
people and manages over 100 billion dollars in assets.
Desktop Support/LAN Analyst Associate, Information Center (1999-2000)
     Promoted from Investor Relations Representative in January 1999; awarded “Innovation” Award
         in 1999 and “Team Player” award in 1998.
     Provided LAN, desktop and telecommunications support to over 400 clients with 10
         desktop/network issues a day at 90% first-touch resolution rate; and performed LAN drop
         activations, pulled cables, performed wire punch-downs and cross-connections; converted over
         150 systems from OS/2 Warp to Windows 2000.
     Maintained an asset information database; executed hardware moves, adds, and changes; and
         provided quality assurance reviews of workstation and server hardware and software systems.

E-mail Specialist/Registered Investor Relations Representative (1997-1998)
    Provided basic performance data to clients; prepared analytical materials and presentations for
        clients; coordinated administrative activities with operations staff and client staff, including the
        coordination of all relevant paperwork and transaction documentation in connection with
        subscriptions, redemptions and transfers to and from the company's funds; administered and
        maintained investor files and records.

MERRILL LYNCH, Los Angeles, California, USA                                                 1991-1997
A Fortune 500 company and member of the S&P 100 and S&P 500, the company is one of the world's
leading wealth management, capital markets and advisory companies, with 64,200 employees and offices
in 40 countries and territories with total client assets of nearly 2 trillion dollars.
Registered Sales Assistant/Branch Services Representative, Private Client Services
      Subject Matter Expert in central asset accounts and individual retirement arrangements; assisted up to
         seven sales professionals by providing service support and investment security sales, which
         contributed to 25% additional sales.
        Resolved branch office inquiries and problems concerning various proprietary applications and
         investment-related tools by telephone and e-mail; took an active role in solving operational problems;
         assisted in development of presentations, meeting agendas, and interoffice memos; administered new
         accounts, maintained sales files and documentation, covered phones, and addressed client daily
         requests such as: trading, trade reconciliation, wires, checks, and journals; and provided general
         administrative support including setting client meetings, keeping a calendar for client advisor,
         arranging travel, and other ad hoc projects.

JJ&R MEDICAL DATA SYSTEMS, INC., Marina del Rey, California, USA                              1990-1991
A company that provides comprehensive billing and collection services for physicians, it bills more than
60,000 new patient accounts each month through two divisional offices and has expanded into providing
billing and collections for hospital outpatient services, as well as for other physicians in private practice.
Data Processing Manager/Senior Operator, Information Systems department
      Managed three direct reports in an IBM AS/400 and System/36 mainframe and mid-range MIS
         environment for a 40-terminal medical billing firm.
      Responsibilities included computer operations, scheduling and distribution of mainframe data
         processing operations, and systems security; analyzed usage patterns; analyzed operating
         instructions and clients’ needs to establish operating procedures and production schedules; and
         performed mainframe and mid-range backups, recoveries, reboots, and reconfigurations.

1998: MCSE: Administering Microsoft Windows NT 4.0
1998: MCSE: Creating and Configuring a Web Server Using Microsoft Tools (IIS 2.0)
1998: MCSE: Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
1998: MCSE: Networking Essentials
1998: MCSE: Supporting Microsoft Windows NT 4.0 Enterprise Technologies
1998: MCSE: Supporting Microsoft Windows NT Core Technologies
1999: NACSE: Introduction to TCP/IP
1999: NACSE: Internet Technologies
1999: NACSE: Introduction to Local Area Networks
1999: NACSE: Introduction to Networking
2000: CCNA: Interconnecting Cisco Network Devices (ICND)
2000: WestNet Basic Networking Course: NACSE Associate Network Specialist and CompTIA Network+
2001: CCNP: Cisco Networking Academy Program: Routing & Switching
2001: MCSE: Installing, Configuring, and Administering Microsoft Windows XP Professional
2001: MCSE: Microsoft Windows 2000 Core Requirements
2001: MCSE: Microsoft Windows 2000 Network Infrastructure Administration
2001: MCSE: Microsoft Windows 2000 Server
2002: Skills for Professional Development
2002: Sun Microsystems Java Programming
2002: Supporting, Implementing, and Administering SAP R/3
2003: Installing and Administering Red Hat Linux 8.0
2005: Supporting BlackBerry Desktop Manager
2005: Supporting BlackBerry Handheld Software
2006: CCNA: Interconnecting Cisco Networking Devices
2006: CCNA: Introduction to Cisco Networking Technologies
2007: MCSE: Managing and Maintaining a Microsoft Windows Server 2003 Environment
2007: MCSE: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network
2008: MCSE: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
2008: MCSE: Planning, Implementing and Maintaining a Microsoft Windows Server 2003 Active
Directory Infrastructure

                              PROFESSIONAL MEMBERSHIPS

NACSE: National Association of Communication Systems Engineers— Member since 1999.
ISOC: Internet Society—Colorado Chapter, Constituent 1379550—Member since 2008.


UNIVERSITY OF PHOENIX, Greenwood Village, Colorado
Coursework in Information Technology, 1998-2000

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