Curriculum Vitae for Philip David Hegarty 7 Annie St . Sowerby Br . W est Yorks . HX6 2HP . Tel 07563 516672 Personal Details Name: Philip David Hegarty Nationality: British, (born in UK) Email: firstname.lastname@example.org Date of birth: 12th September 1972 Personal: 6 ft tall, non-smoking, married, one child Languages: English – native, Thai – fair Education: ECC Thailand, 2005, TEFL certificate. R&SA, 1999, CoBOL/CICS programming cert. Ryburn Valley High School, 1989/1991 - 5 GCSEs at C+ inc. Maths & English; 3 A-levels. Personal Statement As a highly motivated and results oriented manager within a range of sectors, from public to production, I have a proven track record of providing exemplary levels of service to a broad range of customers and clients, as well as consistently maintaining successful relationships with both internal and external staff. Following my several years with ECC Thailand (Ngamwongwan branch), where I was effectively in charge of all organisational responsibilities as well as overseeing three provincial satellite branches, I am now looking to secure a position where I may put my current skill set to optimum use in an environment that encourages further development. Skill-sets and Attributes -Positive and confident; flexible approach to work issues -Effective team worker; motivates and encourages -Good working knowledge of MS Office and Sun Open Office -Roundly evolved approach to organisational method -High standard of literacy; pays great attention to detail -Excellent interpersonal skills; comfortable communicating at all levels -Reliable and consistent; always well presented Significant Achievements Successfully managing the development of four separate branches in the Nonthaburi province for ECC Thailand Ltd., turning the province into the organisation's second most profitable. Arranging a sponsored charity event in 1999, to raise money for cancer research through a climb of Mt. Elgon in Uganda. Overseeing the creation and handover of a three ton bronze public sculpture, “The Great Escape”, for Liverpool city council. Curriculum Vitae for Philip David Hegarty 7 Annie St . Sowerby Br . W est Yorks . HX6 2HP . Tel 07563 516672 Career History Nov 2nd 2009 to present – Customer Service Manager, Jobcentre Plus, Crossfield House, Halifax, West Yorkshire, UK. Overseeing front-line operations in the Crossfield House job centre ensuring the customer's experience, whilst representing in the office, is as productive and well facilitated as possible. Imparting advice on jobseeking; dealing with customer complaints, personally resolving issues where possible; maintaining health and safety requirements on the Crossfield site in all public facing areas. As customer service representative leader for the Calderdale district, feeding down proper customer service application method to team representatives. Also involved in strategic planning to increase efficiency of handling of footfall and reduction of wasteful practice, including building an awareness of the Lean process. Aug 2003 to May 2009 – Head Manager, ECC Ngamwongwan, Nonthaburi, Thailand. Head of a main provincial business, selling educational provision for the ECC chain, a global management role with a specific focus upon office management including: overseeing office system efficacy; stock and materials control; quality control of documentation; staff development and staff supervision. Responsible for the flagship Ngamwongwan branch and 3 satellite branches also, a total of 100 members of staff and 3500 students per week. Further duties included some promotional and PR work; client liaison; organising staff meetings; reporting to Director's meetings; negotiating the implementation of new products with providers. Apr 2002 to Apr 2003 – Purchaser and Project Manager, Rushmore PLC, light engineering, Halifax, West Yorkshire, UK. Carried out all purchasing arrangements and the total governance of a new endeavour resulting from the takeover of a rival firm, involving organisational, production and project management. Jan 1999 to Apr 2002 – IBM Mainframe Analyst, Royal & Sun Alliance, Halifax, West Yorkshire, UK. CoBOL and CICS mainframe programmer and analyst. Aug 1997 to Jan 1999 – Customer Service Advisor, Royal & Sun Alliance, Halifax, West Yorkshire, UK. Combined tele-sales and customer service role under the Volvo Owner's Insurance brand. Jan 1992 to Aug 1997 – Supervisor, Dean Clough Arts Bronze Foundry, Halifax, West Yorkshire, UK. Managing the planning and execution of large-scale commissioned bronze sculptures.