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									Documentation                                          EZ Documentation II



                            Lesson:              EZ Documentation II
                            Total Time:          60 minutes
                            Content:             45 minutes
                            Question/answer:     15 minutes
Lesson Description:
The EZ Documentation topic is designed to give you a
comprehensive understanding of document production in Worldspan,
including managing ticket stock, document types and print options,
system activity and stock control reports, and credit card processing.
Travel Agency Service Fee MCO is also discussed.

Due to the length of this topic, it has been divided into two sessions.

Session Two:      Interline ticketing agreements
                  Positive authorization tables
                  Sponsoring carrier tables
                  Ticketing carrier override
                  Ticket printer failure
                  Travel Agency Service Fee MCO

Author: Allison Best
SME:
Approved:

Master PNR: Moore/Marion

Graphics: None

þ   Instructors’ Notes


PNR is used only to demonstrate what we mean by interline. Flights
are LAX/SYD on Delta and Qantas. MK space prior to class.




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ÿ    PowerPoint - 1


                              Welcome
                                 to
                         EZ Documentation II


ÿ    PowerPoint - 2


                     Objectives – Sub-topic Two

At the end of this lesson, you will be able to

• Use the airline information display (4G/TA) to verify interline
  ticketing agreements.
• Display and explain positive authorization tables (PAT).
• Display and explain sponsoring carrier tables (SCT).
• Use ticketing carrier override option (ERTK-).
• Determine appropriate action for:
  Ø Ticket printer in “FAIL STATUS”.
• Issue Travel Agency Service Fee MCO (TASF MCO).


:   Application Sharing


1. Display the PNR for Marion Moore.

                                *-MOORE




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1P- OFAPAG
 1.1MOORE/MARION*ADT
 1 DL1967K 20NOV TU ATLLAX HK1   800A 940A/O $ E
 2 QF   8K 20NOV TU LAXSYD HK1 1250P 1025P#1/X P
 3 QF 107K 15DEC SA SYDLAX HK1 1250P 720A/O P
 4 DL 429K 15DEC SA LAXATL HK1 1025A 554P/X $ E
P- 1.PQ2 770 555-1234-T/WORLDSPAN TRAVEL/PAT
T- 1.TAW/00/21MAY
A-CM5*$C50.00
TKG FAX-AUTO PRICED FARE TYPE EX
FQ-    4PQ
       FARE QUOTED 21MAY BY AGT-AA/PQ2
       ADT ATL DL LAX Q18.60 189.30QF SYD 704.00QF LAX 739.00DL

)>




þ    Instructors’ Notes


An interline ticket includes flight segments for more than one airline.
Currently Worldspan verifies interline agreements between airlines
automatically for paper and electronic tickets at the time of ticketing,
when airlines provide this information.

Interline agreements can be manually verified as well.


2. Verify a paper ticket interline agreement for Delta and Qantas.

                               4G/TA*DL-QF-P

PAPER INTERLINE CARRIER AGREEMENT VERIFIED
*DL/QF
>




þ    Instructors’ Notes


This entry requests verification of a paper ticketing agreement
between Delta Air Lines and Qantas. Worldspan automatically
verifies ticketing agreements with EZ entries.




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Interline agreements for ETKT are a recent enhancement and are
also verified automatically for airlines providing this information.
These agreements can also be verified manually.


3. Verify an electronic ticket interline agreement for Northwest
and Continental.

                               4G/TA*NW-CO-E

ELECTRONIC INTERLINE CARRIER AGREEMENT VERIFIED
*NW/CO
>




þ   Instructors’ Notes


Participating airlines can restrict interline ticketing to a maximum of
two airlines per e-ticket. In addition, when the validating airline
transfers the applicable e-ticket flight coupon to the marketing
airline’s database, the coupon status is shown as AIRPORT
CONTROL. This does not inhibit requests to void, exchange, or
refund the ETKT.

If an airline chooses not to participate or provide Worldspan with
interline ticketing agreements, a paper ticket is issued without
verification.

See INFO AGREEMENT for more about interline ticketing
agreements.

Now let’s talk about positive authorization tables


:   Application Sharing


1. Display the positive authorization table for PQ2.



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                                  4G/AT

>4G/AT               02/2039Z/17MAY
DISTANCE LEARNING    PQ2 9906477 AA/AC/AF/AI/AM/AN/AQ/AR
                                   AS/AT/AV/AY/AZ/BA/BD/BQ
                                   BR/BW/CA/CI/CM/CO/CX/CZ
                                   DL/EI/EK/ET/FI/FJ/FL/F9
                                   GA/GF/GH/GQ/GY/HA/HP/IB
                                   IJ/JI/JJ/JK/JL/JM/JR/KE
                                   KM/KS/KU/KX/LA/LB/LH/LI
                                   LM/LO/LP/LR/LT/LY/MA/ME
                                   MH/MJ/MP/MS/MU/MX/NA/NG
                                   NH/NJ/NK/NW/NZ/N2/N6/N7
                                   OA/OK/OS/OZ/PH/PK/PR/PS
                                   PY/PZ/QF/RG/RJ/RK/RO/SA
)>




þ    Instructors’ Notes


To access the positive authorization table (PAT) for your location,
use the entry 4G/AT. The display shows the agency SID and IATA
and the airline codes for airlines that have issued their validation plate
to the agency or given permission for ticket validation.

Worldspan handles updates to the PAT at the direction of the
individual airline, and ARC or BSP (for agencies using the Bank
Settlement Plan).

If an attempt is made to issue a ticket validated on an airline not listed
in this table, the response is:

            INVALID TICKETING CARRIER

Entries and explanations for the positive authorization table can be
found in HELP and INFO PAT.

PAT history can also be viewed.




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2. Display PAT history for PQ2.

                                   4G/ATH/PQ2

POSITIVE AUTHORIZATION HISTORY
DISTANCE LEARNING
IATA-9906477        CITY-PQ2
DATE      FUNCTION   A/L    TK   AG/CT
30APR01   A/ADD      SY          02/PSD
23APR01   A/ADD      NJ          02/PSD
23APR01   X/DELETE   6R          02/PSD
16APR01   A/ADD      ZO          02/PSD
02APR01   A/ADD      X2          02/PSD
28MAR01   C/CHANGE   IW/IJ       H2/PSD
26MAR01   A/ADD      6J          02/PSD
19MAR01   X/DELETE   LZ          02/PSD
12MAR01   X/DELETE   ZA          02/PSD
26FEB01   X/DELETE   LC          02/PSD
29JAN01   X/DELETE   GU          02/PSD )>




þ   Instructors’ Notes


This PAT table shows that Vanguard Air was added April 23.
Vanguard has just recently entered into paper ticketing agreements
with ARC (GDAY24APR).

Deletions originate when airlines merge operations or suspend
service, or the agency is in default with the airline. If an airline
previously deleted from the PAT has returned permission to the
agency to ticket, the airline should send a Teletype message to
MKCRW1P, Attn: Analyst, Availability. This procedure will add the
airline back into the PAT table for the agency. Is this true? Does it
have to be Teletype???

Let’s look at the sponsoring carrier table.




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:   Application Sharing


1. Display the sponsoring carrier table for the United States.

                                 4F//SCT*US

SPONSORED CARRIERS FOR BSP UNITED STATES
*AE-TW/DL
*AH-DL/TW
*AN-QF
*AT-AF
*AX-DL
*AY-DP
*BG-DL/TW
*BI-DL/TW
*BK-DL
*BM-DL/TW
*BP-DL/TW
*BQ-LL
)>




þ   Instructors’ Notes


The entry 4F//SCT*US displays the sponsoring carrier table for
United States agencies. The two letter country code of the ticketing
location must be included in the entry.

The sponsoring carrier table (SCT) is a list of airlines sponsored by
other airlines for ticket validation purposes. Airlines that do not
participate in an area settlement plan such as ARC or BSP, cannot
be ticketed in Worldspan unless they have an agreement with a
sponsoring airline that allows you to use them to validate the tickets.

Mandarin Air (AE) is sponsored by TWA and Delta. TWA and Delta
can be used to validate tickets for itineraries that have only Mandarin
Air space.

The airline codes for the non-area settlement plan airlines with
sponsors are listed alphabetically. Sponsoring carrier codes follow
the dash.



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To go directly to the airline in question, add a dash and the airline
code to the basic entry.


2. Display the U.S. sponsoring carrier table for Lapa Airlines.

                             4F//SCT*US-MJ

>4F//SCT*US-MJ
*MJ-LH/AF/RG/AA/UA/DL
>




þ   Instructors’ Notes


U.S. agencies issuing tickets for Lapa Airlines (MJ) can validate on
Lufthansa, Air France, Varig, American Airlines, United Airlines or
Delta Air Lines. It is not necessary for these airlines to have space in
the itinerary.

See HELP SCT for more about sponsoring carrier tables.

Let’s talk more about ticket validation.


ÿ    PowerPoint - 3


             SELECT VALID TICKETING CARRIER

             VALID CARRIER/S/ FOR TICKETING
             AA   DL   UA



             SELECT VALID TICKETING CARRIER

             VALID CARRER/S/ FOR TICKETING
             NONE - SEE >INFO TKTDEF(




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  þ   Instructors’ Notes


  When no airline is specified in a ticketing entry, Worldspan
  automatically selects the validating airline based on the following
  criteria:
     1. The airline is the first ARC airline in the itinerary that has a
        servicing carrier agreement with IATA (resolution 5.94).
     2. If no ARC airline is present, the sponsoring carrier table is
        searched for an airline participating in IATA resolution 5.94. If
        found, the response gives the carriers found in the SCT:
              SELECT VALID TICKETING CARRIER

              VALID CARRIER/S/ FOR TICKETING
              AA   DL   UA

     3. If there are no eligible sponsoring airlines in the table, the auto
        validation process is terminated with the response:
              SELECT VALID TICKETING CARRIER

              VALID CARRER/S/ FOR TICKETING
              NONE - SEE >INFO TKTDEF(

  INFO TKTDEF directs you to the ticketing carrier override option
  ERTK-, which may be used to validate on a resolution 5.94 airline
  that does not appear in the itinerary or the SCT.


  ÿ    PowerPoint - 4


Option                      Description
5-ERTK-                     Add endorsement remark to PNR.
EZ#ERTK-                    Include endorsement remark option in ticketing
                            entry.
7TAW/00/15APR-CXX           Include validating carrier code in ticketing field
                            when using EZ#ERTK- (XX = airline code)
EZ#ERTK-#CXX                Include validating carrier code in entry.
                            (XX = airline code)


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  þ    Instructors’ Notes


  The ticketing carrier override is an endorsement remark that prints
  TICKETING CARRIER OVERRIDE in the endorsement box of the
  ticket.

  The desired validating airline must also be specified in the ticketing
  entry, or stored in the ticketing field of the PNR:
  EZ#ERTK-#CXX
  7TAW/00/15APR-CXX              (XX = airline code)
  See HELP and INFO #ERTK- for entries and explanations of this
  ticketing option.
  Let’s look at the guidelines for using the ticketing carrier override.


  ÿ    PowerPoint - 5


• ERTK- allows you to select an airline, provided they participate in
  resolution 5.94 and they will validate the ticket.

• For ARC agencies, the ticketing carrier override cannot be used to
  issue a ticket validated on an airline that does not have a servicing
  carrier agreement with ARC (resolution 5.94).

• The ticketing carrier override does not allow you to issue a ticket
  validated on TW, NW, or DL, if no ticketing agreement exists with the
  airline in the PNR.




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þ   Instructors’ Notes


As long as the airline you are using has a servicing carrier agreement
with IATA, you can use ERTK- to select it as the validating airline,
even if Worldspan has rejected it because it is not present in the
itinerary, or listed in the sponsoring carrier table.

ERTK- does not allow you to issue a ticket validated on TW, NW or
DL, if the airline has no ticketing agreement with them. For example,
the override doesn't allow validating Southwest Airlines (WN) space
on TW, NW, or DL.

When validating a ticket on an airline that is listed in the sponsoring
carrier table, but is not present in the PNR, it is not necessary to use
the ticketing carrier override.

Now let’s learn about ticket printer fail status.


ÿ    PowerPoint - 6


PRINTER IS IN   FAIL STATUS BEFORE RESTARTING
VERIFY NEXT DOCUMENT NUMBER TO PRINT ENTER >4G/TQ
TO RESTART PRINTER ENTER       >YSTR1A1303




þ   Instructors’ Notes


If the ticket printer has gone into fail status when an EZ entry is
made, the response advises you to verify the next document number,
and then restart the printer with a YSTR entry.




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:   Application Sharing


1. Verify the next document number to print.

                                    4G/TQ

CURRENT DOCUMENT -                    PRINTER STATUS - VALID
DATE   PNR FA    NAME                     COUPON     TKT NBR
06JUL 79INSZ/1P BEST/KIM                  AUDITOR    9010104373

NEXT DOCUMENT TO PRINT -
DATE   PNR FA    NAME                       COUPON     TKT NBR
06JUL 79INSZ/1P BEST/KIM                    AGENT      9010104373
>




þ   Instructors’ Notes


To verify the next document number, use the entry 4G/TQ to display
the current printer status.

In this case the next document to print is the agent coupon of ticket
number 9010104373. If this matches the actual coupons printed, the
printer can be restarted with the entry YSTRXXXXXX (XXXXXX =
printer address).

If the ticket numbers are not the same, the SCNs must be updated in
the 4GS template before restarting the printer. The ticketing entry
must be made again to issue documents. Remember to use the
same approval code if a credit card form of payment is used (#$*Z).


ÿ    PowerPoint - 7


POSSIBLE LOST TRANSACTION
FAILURE WITHIN THIS DOCUMENT INTER STATUS     -    FAIL
DATE    PNR FA     NAME            COUPON         TKT NBR
12AUG   Z3DPGW/1P HORMANN/PEGGY    AGENT          1002251083




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þ   Instructors’ Notes


If there are ticketing transactions on queue when the printer goes into
fail status, there is a possibility of losing a transaction.

This response displays information about the transaction that failed to
print. Worldspan discards the first transaction or ticket set (e.g., flight
and settlement coupons, pocket itinerary, divider card) on queue to
print. If there is only one transaction on queue, nothing prints. If
there are multiple transactions on queue, the first is discarded and
the remaining transactions print.

The DDL and 4GS reports are updated although the first transaction
did not print. Use the following steps to correct the situation.

ÿ    PowerPoint - 8


1. Compare the number in the 4GS template with the SCN on the
   ticket in the printer.

2. If the numbers do not match, update the numbers in the 4GS
   template.

3. Display the DDL report and void the transaction.

4. Display the PNR and issue the transaction again.




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þ   Instructors’ Notes


• Remember to include the credit card approval code already
  obtained for credit card transactions (#$*Z) when you reissue.

• Only four CRTS within an office are normally assigned to perform
  YSTR/YSTP functions. If the CRT addresses need to be changed,
  contact the Technical Support Center at 1-800-242-4525.

• If the printer does not begin printing or goes back to fail status,
  contact the Technical Support Center at 1-800-242-4525.

• Ticket printers do not have to be stopped (YSTP) before they are
  started (YSTR).

• See HELP and INFO PRINTER for entries and information
  related to printer functionality.

Our final subject is Travel Agency Service Fee MCO.


:   Application Sharing


1. Display the A.I.R.
                                   4G

4G
DISTANCE LEARNING
ATLANTA GA              30339
IATA....99 06477        PSEUDO.......PQ2      NMC CITY CODE..USE
SATO..N/A               AUTO VAL.....YES      COMP SEG SELL..NO
INTERFACE LVL..017 VR   BP TRAILER...YES      DUAL USER......NO
                        BP PRINTER...NO       COMMERCIAL.....NO
EZ OPTIONS.....TEMLI PD TELEX........NO       APRVD E-TKT....YES
LADDER.........HZ       AMTRAK TKTG..YES      TRAINING.......NO
BP PTR EXCEPT..NO       ISO CODE.....
ARC REPORT.....YES      CUR CODE.
DAILY DOC LOG..YES      STP PRT......NO       MINI-LLI W/TKT.NO
                        TD LOCATION..N/A      CAR CURRENCY...USD
                        TIME OUT......NO
                                                               )>



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þ   Instructors’ Notes


Worldspan provides the capability for U.S. agencies reporting to ARC
to automatically issue Travel Agency Service Fee MCOs. With this
enhancement, a new EZ document type M can be added to the
A.I.R. EZ OPTIONS area, stored in PNR Document Instructions, and
used in the EZ ticketing drivestream.
TASF MCOs are issued on ATB ticket stock, and contain:
         •   A credit card charge coupon
         •   An auditor’s coupon
         •   An agent coupon
         •   One MCO exchange coupon
         •   A passenger receipt coupon
Coupons are issued in the same order as an ATB ticket. When
issued with other documents, MCO documents are the last to print.
All tickets and invoice/itineraries, including pocket itineraries, are
printed first.
Reference page indexes for TASF MCO can be found in HELP and
INFO SFMCO.


ÿ    PowerPoint - 9


Guidelines for TASF MCO

• Agencies should not issue a TASF MCO without a signed
  agreement with ARC.

• The following credit cards are valid: AX / CA / CB / DC / VI / DS
  and TP.

• Agencies must be at interface level 17 or higher to interface TASF
  MCO transactions to their back office systems



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þ   Instructors’ Notes


TASF information packet form 111 and processing agreement form
112 can be requested from ARC via fax (703-816-5100), or via the
Internet at www.arccorp.com.

ARC does not accept cash or check as forms of payment for TASF
MCO.

Check with your back-office accounting system vendor for details
regarding interface capabilities for TASF MCO.


ÿ    PowerPoint - 10


Guidelines for TASF MCO

• Issuing a TASF MCO while in queue removes the PNR from
  queue due to automatic end transaction.

• Issuing a TASF MCO does not update the ticketing field of the
  PNR.

• The M document type can be combined with all other document
  types except credit memo (C) and boarding pass (B).

• The service fee option #SF is required with an amount, and can
  be included in the PNR as a document instruction or entered as
  part of the EZ drivestream.




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þ     Instructors’ Notes


MCO numbers are assigned in allocated blocks much like ATB ticket
stock allocation. An initial block of 50 numbers is assigned when the
first MCO is issued. New allocations are reassigned as needed.

MCO number blocks can be increased to more than 50 by contacting
the Worldspan Customer Assistance Center.

Let’s look at entries to issue TASF MCOs.


:     Application Sharing


1. Access HELP #SF and number the lines.

                                  HELP #SF
                                     GR

050          SERVICE FEE MCO -EZ AMOUNT OPTION         HELP #SF
051
052   APPLICABLE   TO EZ OR 4-DI - WHEN M IS SHOWN AS DOCUMENT
053                TYPE IN A.I.R. OR WHEN DOCUMENT TYPE IS INCLUDED
054                IN THE EZ DRIVESTREAM.
055
056   WORLDSPAN SYSTEM DEFAULT- WILL MULTIPLY THE SERVICE FEE
057   AMOUNT FOLLOWING THE #SF BY THE NUMBER OF PASSENGERS
058   SELECTED IN THE EZ DRIVESTREAM.
059
060   BASIC ENTRY /DECIMAL OPT/           EZ#SF25
061    ENDORSEMENT /3-55 CHAR/            EZ#SF10/ERNON-REFUNDABLE
062    PRINT REMARKS /3-35 CHAR/          EZ#SF10/SRCANCEL FEE
063    ISSUED IN CONX DOC NUMBERS /1-13 CHAR/
064                                       EZ#SF10/IS001234567890)>




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þ   Instructors’ Notes


2. Explain the following entries as you MD on this page:

Line #                   Entry                          Function
  60                                         Issues one TASF MCO with a
                                             service fee amount of $25 per
          EZM#SF25                           passenger. MCO total would
                                             be $75 for a PNR with 3
                                             passengers.
  61      EZM#SF25/ERREFUND TO               Prints endorsement remark
          AGENCY ONLY                        on TASF MCO.
  62      EZM#SF25/SRTRANSPORTATION          Prints service fee remark on
          SERVICE FEE                        TASF MCO
  64                                         Prints ticket number in
          EZM#SF25/IS0011231452932           ISSUED IN CONNECTION
                                             WITH area of TASF MCO.
  67      EZM#SFT25                          Issues one TASF MCO for a
                                             total amount of $25.
  69                                         Issues one TASF MCO for
          EZM#N1.1/2.1#SFT25                 name fields 1.1 and 2.1 for a
                                             total of $25
  71                                         Issues a separate TASF
          EZM#SFP25                          MCO per passenger in the
                                             amount of $25 each.


These entries issue only the TASF MCO. As with ticketing entries,
use the asterisk (EZM*) to include other document types stored in
the A.I.R.

When TASF MCOs are issued with tickets, the ticket number prints in
the ISSUED IN CONNECTION WITH area.

Let’s summarize what we’ve learned in this lesson.




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¥ Summary review

ÿ    PowerPoint - 11


To verify interline ticketing agreements manually, use 4G/TA entries.
Worldspan automatically verifies interline agreements for paper and
electronic tickets when airlines provide the information.
Sponsoring carrier tables (SCT) contain lists for non-area settlement
plan airlines that are sponsored by other airlines for ticket validation
purposes.


ÿ    PowerPoint - 12


Positive authorization tables (PAT) contain the carrier codes of
airlines that can be used for validation purposes by your agency.
To select an airline for validation that is not present in the itinerary or
SCT, use the ticketing carrier override option ERTK-. The selected
airline must be a participant of the area settlement plan.


ÿ    PowerPoint – 13

The 4GS stock control number template should be updated if ticket
printer failure causes the actual printed documents to reflect different
SCNs than the table.
Travel Agency Service Fee MCOs are available for agencies
reporting to ARC. They require an agreement between your agency
and ARC that can be requested at www.arccorp.com.




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ÿ    PowerPoint - 14


A new document type M is used to issue MCO. TASF MCOs print
on ATB ticket stock and contain:
         Credit card charge coupon
         Auditor’s coupon
         Agent coupon
         Exchange coupon
         Passenger receipt


ÿ    PowerPoint - 15


ARC does not accept cash or check for TASF MCO. Acceptable
credit cards are: AX / CA / CB / DC / VI / DS / TP
MCO numbers are allocated in blocks of 50 and allocations can be
increased by contacting the Worldspan Customer Assistance Center.


ÿ    PowerPoint - 16


                               Questions




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ÿ    PowerPoint - 17


                       Related Topics

Virtual e-Learning:
   EZ Documentation I
   Electronic Ticketing
   Automated MCO
   Ticket Exchange
   Automated Electronic Ticket Exchanges and Refunds

Self-paced Tutorial:
   Documentation – ATB & Boarding Passes


ÿ    PowerPoint - 18


                         Thank You


ÿ    PowerPoint - 19


                         Evaluation




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