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					                       (A Government of India Enterprise)
            O/o The Chief General Manager, Haryana Telecom. Circle,
                         107, The Mall, Ambala-133001



                              BID DOCUMENT




   TENDER FOR THE SUPPLY, INSTALLATION, TESTING & COMMISSIONING
                                     FOR
VIDEO CONFERENCING SYSTEM (MCU), AUDIO CONFERENCING SYSTEM (ACS) &
                      VIDEO END EQUIPMENT


         Tender enquiry No.Engg/HR/MM-NIT/2004-05/ 2 dated 8.6.2004
                           Due to open on: 1.07.2004




                      Visit us at: www.haryana.bsnl.co.in
                                                2
                                            SECTION I
                                  NOTICE INVITING TENDER
                            BHARAT SANCHAR NIGAM LIMITED
                               (A Government of India Enterprise)
                              O/O CGMT Haryana Telecom Circle
                              107-The Mall , Ambala Cantt-133001



TENDOR NO & DATE                    : Engg/HR/MM-NIT/2004-05/2 dated 8.06.2004
DUE DATE OF RECEIPT                 : 1.07.2004             TIME UPTO 11.00 HOURS.
DATE OF OPENING                     : 1.07.2004             TIME AT 11.30 HOURS.


       On behalf of CGMT Haryana , Bharat Sanchar Nigam Limited, sealed tenders are invited for
Supply , Installation, Configuration and Commissioning for single unit of 50 ports video conferencing
MCUs hardware & software expandable to 200 ports. , Single unit of 500-port audio conferencing
bridges hardware & software expandable to 1000 ports and 30 units of video end equipments.
        The bidder should be a company registered & incorporated in India under the Companies act,
1956. The bidder should either be the manufacturer and/ or authorized supplier in respect of each of
the following items
            i. AUDIO CONFERENCING BRIDGES,
           ii. VIDEO CONFERENCING MCUS AND
          iii. VIDEO CONFERENCING END-POINT EQUIPMENT

           Bid security in the form of bank guarantee will be Rs 10,00,000 /- (Rupees Ten lacs only)
           Intending bidders may obtain copy of the commercial conditions along with relevant
   specifications from AD(MM-I) office of CGMT Haryana, 107-The Mall ,Ambala Cantt. on
   payment of Rs 2200 /- (Rupees Two Thousand Two hundred only) non-refundable, with effect
   from 9.6.2004 upto 30.06.2004 on all working days. The payment will be accepted in the form
   of crossed demand draft, drawn in favour of AO(cash) BSNL o/o CGMT Haryana ,Ambala of
   any scheduled bank .
          The complete bid document along with application form is available on website of Haryana
   Circle www.haryana.bsnl.co.in The same can be down loaded and application made on such a
   form shall be considered valid for participation in the tender process subject to
   production of bank draft of requisite value in token of purchase of the tender document at
   the time of submission of the application form and bid document.
                                                     3

                                              SECTION II
                                    INSTRUCTIONS TO BIDDERS
A       INTRODUCTION
1.      DEFINITIONS
        (a)     “The Purchaser” means the Chief General Manager, Haryana Telecom Circle, acting
               on behalf of Bharat Sanchar Nigam Limited.
        (b)    “The Bidder” means the individual or firm who participates in the tender and submits its
               bid.
        (c)    “The Supplier” means the individual or firm supplying the goods/ providing the services
               under the contract.
        (d)    “The Goods” means all equipment, machinery, services and/or other materials which the
               Supplier is required to supply/ provide to the Purchaser under the contract.
        (e)    “The Advance Purchase Order” means the intention of the Purchaser to place the
               Purchase order on the bidder.
        (f)    “The Purchase Order” means the order placed by the purchaser on the Supplier signed
               by the Purchaser including all attachments and appendices thereto and all documents
               incorporated by reference therein. The purchase order shall be deemed as ―Contract‖
               appearing in the document.
        (g)    “The Contract Price” means the price payable to the Supplier under the purchase order
               for the full and proper performance of its contractual obligations.
        (h)    “Validation” is a process of testing the equipment/ system/ service as per the
               specifications including requirements for use in BSNL network. Validation is carried out
               in simulated field environment and includes stability, reliability and environmental tests.
2.      ELIGIBLE BIDDERS
2.1.     The Bidder should be a company registered & incorporated in India under the Companies Act
       1956.
2.2.     The Bidder should either be the Manufacturer and/ or Authorised Supplier in respect of each of
       the following items
         2.2.1. Audio Conferencing Bridges,
         2.2.2. Video Conferencing MCUs and
         2.2.3. Video Conferencing End-point equipment.
2.3.     In case of the Bidder Company being an authorized supplier in respect of item(s) above, a copy
       of a legal agreement between the concerned Manufacturer(s) & Bidder committing technical
       support and assistance from the Manufacturer(s) to the Bidder as per the scope & duration of this
       Project, should be submitted as part of the Bid documents. Copies of all agreements submitted
       along with the bid shall be signed by the respective authorized signatories of the concerned
       companies.
2.4.     The concerned Manufacturer(s) shall ensure that respective product support for
       implementation, operations, maintenance, spares and upgrades is available to BSNL for a
       minimum period of 5 years from the date of commissioning the product/service. A letter from
       the concerned Manufacturer committing such support should be enclosed.
2.5.     The Bidder company should have a minimum annual turnover of Rs 5 crores during each of the
       last two financial years (2002-03 & 2003-04) in the area of Telecom equipment manufacturing/
       Multimedia Electronics/ IT hardware and/ or software etc.
                                                  4
2.6. The offered equipment should be field proven with at least five installations of minimum 50
     ports of video conferencing and 100 ports of audio conferencing each in minimum two countries.
     Certificates to the effect showing date of installation, make, quantity and satisfactory working
     from the concerned customer organization shall be submitted along with the Bid document.
2.7.    The Manufacturer supplying the equipment should be an ISO 9002 certified company for the
       Manufacturing process.
2.8.    The Bidder Company or its Manufacturer supplying the equipment should not be a licensed
       Basic Telecom Service Provider/ Cellular Mobile Service Provider/ International Long Distance
       Service Provider/ National Long Distance Operator anywhere in India.
3.      COST OF BIDDING
        The bidder shall bear all costs associated with the preparation and submission of the bid. The
        Purchaser will, in no case, be responsible or liable for these costs, regardless of the conduct or
        outcome of the biding process.
B.      THE BID DOCUMENTS
4.      DOCUMENTS REQUIRED
4.1     The goods/ services required to be supplied/ provided, bidding procedures and contract terms
        and conditions are prescribed in the Bid Documents. The Bid documents include :
        (a)      Notice Inviting Tender
        (b)      Instructions to Bidders
        (c)      General(Commercial) Conditions of Contract
        (d)      Special conditions of Contract, if any
        (e)      Schedule of Requirements
        (f)      Technical Specifications
        (g)      Bid Form and Price schedules
        (h)      Bid Security Form
        (i)      Performance Security Bond Form
        (j)      Letter of authorization to attend bid opening.
4.2     The Bidder is expected to examine all instructions, forms, terms and specifications in the
        Bid Documents. Failure to furnish all information required as per the Bid Documents or
        submission of the bids not substantially responsive to the Bid Documents in every respect
        will be at the bidder‟s risk and may result in rejection of the bid.
5.      CLARIFICATION OF BID DOCUMENTS
5.1     A prospective bidder, requiring any clarification on the Bid Documents shall notify the
        Purchaser in writing or by FAX at the Purchaser‘s mailing address indicated in the invitation of
        Bid. The Purchaser shall respond in writing to any request for the clarification of the Bid
        Documents, which it receives not later than 14 days prior to the date of opening of the
        Tenders. Copies of the query (without identifying the source) and clarifications by the
        Purchaser shall be sent to all the prospective bidders who have received the bid documents.
5.2     Any clarification issued by BSNL in response to query raised by prospective bidders shall form
        an integral part of bid documents and it may amount to an amendment of relevant clauses of
        the bid documents.
                                                  5
6.    AMENDMENT OF BID DOCUMENTS
6.1   At any time, prior to the date of submission of Bids, the Purchaser may, for any reason,
      whether at its own initiative or in response to a clarification requested by a prospective bidder,
      modify bid documents by amendments.
6.2   The amendments shall be notified in writing or by FAX to all prospective bidders on the
      address intimated at the time of purchase of the bid document from the purchaser and these
      amendments will be binding on them.
6.3   In order to afford prospective bidders a reasonable time to take the amendment into account in
      preparing their bids, the purchaser may, at its discretion, extend the deadline for the submission
      of bids suitably.
C.    PREPARATION OF BIDS
7.    DOCUMENTS COMPRISING THE BID
      The bid prepared by the bidder shall comprise the following components :
      (a) Documentary evidence established in accordance with the clause 2 & 10 that the bidder is
          eligible to bid and is qualified to perform the contract if his bid is accepted.
      (b) Bid Security furnished in accordance with clause 12.
      (c) A Clause by Clause compliance as per clause 11.2 (c)
      (d) A Bid form and Price schedule completed in accordance with clause 8 & 9.
      (e) Bank draft of requisite value in token of purchase of tender document, in case same is
          downloaded from website.
8.    BID FORM
      The bidder shall complete the bid form and appropriate Price schedule furnished in the Bid
      Documents, indicating the goods to be supplied, brief description of the goods, quantity and
      prices as per section VII.
9.    BID PRICES
9.1   The bidder shall give the total composite price inclusive of all Levies & Taxes i.e. Sales Tax &
      Excise, packing, forwarding, freight and insurance etc. but excluding Octroi /Entry Tax which
      will be paid extra as per actuals, wherever applicable. The basic unit price and all other
      components of the price need to be individually indicated against the goods it proposes to
      supply under the contract as per the price schedule given in Section VII. Prices of incidental
      services should also be quoted. The offer shall be firm in Indian Rupees. No Foreign exchange
      will be made available by the purchaser.
9.2   Prices indicated in the Price Schedule shall be entered in the following manner:
      (i) The Basic Unit price (Ex-Factory Price) of the goods, Excise duty, Sales Tax, Freight,
          Forwarding, Packing, Insurance and any other Levies/Charges already paid or payable by
          the supplier shall be quoted separately item wise.
      (ii) The supplier shall quote as per price schedule given in section VII for all the items given
           in schedule of requirement.
9.3   The Basic Unit Price quoted by the bidder shall remain fixed during the entire period of
      contract and shall not be subject to variation on any account. A bid submitted with an
      adjustable price quotation will be treated as non - responsive and rejected.
9.4   The prices quoted by the bidder shall be in sufficient detail to enable the Purchaser to arrive at
      the price of equipment/system offered.
                                                  6
9.5    “DISCOUNT, if any, offered by the bidders shall not be considered unless specifically
       indicated in the price schedule. Bidders desiring to offer discount shall therefore modify
       their offers suitably while quoting and shall quote clearly net price taking all such factors
       like Discount, free supply, etc, into account”.
9.6    The price approved by BSNL for procurement will be inclusive of Levies and Taxes, packing,
       forwarding, freight and insurance as mentioned in Para 9.1 above. Breakup in various heads
       like excise duty, sales tax, insurance, freight and other taxes paid/payable as per clause 9.2 (i)
       is for the information of the purchaser and any change in these shall have no effect on price
       during the scheduled delivery period.
9.7    The freight by sea for transportation of equipment/Stores from the nearest port in the main land
       to Andaman & Nicobar Islands will be reimbursed to the supplier at the concessional rates
       levied by Ministry of Water and Surface Transport on production of proof.
10.    DOCUMENTS ESTABLISHING BIDDER‟S ELIGIBILITY AND QUALIFICATION
10.1   The bidder shall furnish, as part of the bid documents establishing the bidder‘s eligibility, the
       following documents or which ever is required as per terms and conditions of Bid Documents.
       10.1.1 Certificate of incorporation.
       10.1.2 Article or Memorandum of Association or partnership deed or proprietorship deed as
              the case may be.
       10.1.3 Registration certificate from State Director of Industries or from Secretariat for
              Industrial Approval (SIA) , Ministry of Industries, Government of India.
       10.1.4 Approval from Reserve Bank of India /SIA in case of foreign collaboration.
       10.1.5 Latest and valid NSIC Certificate duly certified by NSIC.
       10.1.6 General Power of Attorney in favour of the signatory signing the Bid & other
              documents.
       10.1.7 Bank draft of requisite value in token of purchase of tender document, in case same is
              downloaded from website
10.2   (i) The bidder shall furnish Annual Report and /or a certificate from its bankers as an evidence
       that he has financial capability to perform the contract.
       (ii) The bidder shall furnish documentary evidence about technical and production capability
       necessary to perform the contract.
10.3   In order to enable the Purchaser to assess the provenness of the system offered, the bidder shall
       provide documentary evidence regarding the system being offered by him.
10.4   The bidder shall furnish the following documents as part of the bid documents establishing the
       bidder‘s eligibility as per Eligibility Clause :
       i)     The Bidder should either be the Manufacturer and/ or Authorised Supplier in respect of
              each of the following items .:
                       a) Audio Conferencing Bridges,
                       b) Video Conferencing MCUs and
                       c) Video Conferencing End-point equipment.
       ii)    In case of the Bidder Company being an authorized supplier in respect of item(s) 2.2
              above, a copy of a legal agreement between the concerned Manufacturer(s) & Bidder
              committing technical support and assistance from the Manufacturer(s) to the Bidder as
              per the scope & duration of this Project, should be submitted as part of the Bid
              documents.
       iii)   A letter from the Manufacturer ensuring that respective product support for
              implementation, operations, maintenance, spares and upgrades is available to BSNL for
                                             7
              a minimum period of 5 years from the date of commissioning the product/service.
              Should be submitted.
       iv)     Bidder company should have a minimum annual turnover of Rs 5 crores during each of
              the last two financial years (2002-03 & 2003-04) in the area of Telecom equipment
              manufacturing/ Multimedia Electronics/ IT hardware and/ or software etc. Certificate
              from the Manufacturers‘ CA/ CS/ Auditors or certified copy of the Annual report
              should be submitted.
       v)     ISO 9002 certificate in respect of all the Manufacturers supplying the equipment.
       vi)    That the offered equipment should be field proven with at least five installations of
              minimum 50 ports of video conferencing and 100 ports of audio conferencing each in
              minimum two countries. Certificates to the effect showing date of installation, make,
              quantity and satisfactory working from the concerned customer organization shall be
              submitted along with the Bid document. Details should include:
              a)      Name of the organization where the project was executed with address and
                      telephone numbers, fax etc.
              b)      Name of the project in-charge of the client (handling this project) in these
                      organizations with telephone number, fax and email address
              c)      Time duration in which the project was executed
              d)      Other details showing the Bidder‘s role, the Manufacturer, number of locations
                      where the equipment has been installed and in operation and the technology
                      used (Hardware, Software, Database, Tools, Architecture, Integration etc)
              Self certification from the Manufacturer shall be submitted in case certificates from the
              customers are not possible to be submitted.
       vi)    Certificate regarding that Bidder Company or its Manufacturer supplying the equipment
              should not be a licensed Basic Telecom Service Provider/ Cellular Mobile Service
              Provider/ International Long Distance Service Provider/ National Long Distance
              Operator anywhere in India.
11.    DOCUMENTS ESTABLISHING GOOD‟S CONFORMITY TO BID DOCUMENTS
11.1   Pursuant to clause 7, the bidder shall furnish, as part of his bid, documents establishing the
       conformity of his bid to the Bid Documents of all goods and services which he proposes to
       supply under the contract.
11.2   The doumentary evidences of the ―goods and services‖ conformity to the Bid Documents, may
       be, in the form of literature, drawings, data etc. and the bidder shall furnish :
       (a) a detailed description of goods with essential technical and performance characteristics;
       (b)    a list, giving full particulars including available sources and current prices of all spare
             parts, special tools, etc., necessary for the proper and continuous functioning of the goods
             for a period of four years following commencement of use of the goods by the purchaser,
             and
       (c)    a clause-by-clause compliance on the purchaser‟s Technical Specifications and
             Commercial Conditions demonstrating substantial responsiveness to the Technical
             Specifications and Commercial Conditions. In case of deviations, a statement of the
             deviations and exception to the provision of the Technical Specifications and
             Commercial Conditions shall be given by the bidder. A bid without clause-by-clause
             compliance of the Technical Specifications (Section VI), Commercial Conditions
             (Section III) and Special Conditions (Section IV) shall not be considered.
                                                   8
11.3   For the purpose of compliance to be furnished pursuant to the clause 11.2(c) above, the bidder
       shall note that the standards for the workmanship, material and equipment and reference to the
       brand names or catalogue number, designated by the Purchaser in its Technical specifications
       are intended to be descriptive only and not restrictive.
12.    BID SECURITY
12.1   Pursuant to clause 7, the bidder shall furnish, as part of his bid, a bid security for an
       amount of Rs 10 lakhs (Rupees TEN Lakhs only).
12.2   The bid security is required to protect the purchaser against the risk of bidder‘s conduct, which
       would warrant the forfeiture of bid security pursuant to para 12.7.
12.3   The bid security shall be in the form of a bank Guarantee issued by a scheduled bank in favour
       of the purchaser, valid for a period of 180 days from the date of tender opening.
12.4   A bid not secured in accordance with para 12.1 & 12.3 shall be rejected by the Purchaser
       being non-responsive at the bid opening stage and returned to the bidder unopened.
12.5   The bid security of the unsuccessful bidder will be discharged/ returned as promptly as possible
       but not later than 30 days after the expiry of the period of the bid validity prescribed by the
       purchaser pursuant to clause 13.
12.6   The successful bidder‘s bid security will be discharged upon the bidder‘s acceptance of the
       advance purchase order satisfactorily in accordance with clause 27 and furnishing the
       performance security.
12.7   The bid security may be forfeited :
       (a) If the bidder withdraws his bid during the period of bid validity specified by the bidder in
             the Bid form or
       (b) In the case of successful bidder , if the bidder fails :
             (i)    to sign the contract in accordance with clause 28 or
             (ii)   to furnish performance security in accordance with clause 27.
       (c) In both the above cases, i.e 12.7 (a) & (b), the bidder will not be eligible to participate in
           the tender for same item for one year from the date of issue of APO. The bidder will not
           approach the court against the decision of BSNL in this regard.
13.    PERIOD OF VALIDITY OF BIDS
13.1   Bid shall remain valid for 150 days from the date of opening of bids prescribed by the
       purchaser pursuant to clause 19.1. A bid valid for a shorter period shall be rejected by the
       purchaser being non-responsive.
13.2   In exceptional circumstances, the purchaser may request the consent of the bidder for an
       extension to the period of bid validity. The request and the response thereto shall be made in
       writing. The bid security provided under clause 12 shall also be suitably extended. The bidder
       may refuse the request without forfeiting his bid security. A bidder accepting the request and
       granting extension will not be permitted to modify his bid.
14     FORMAT AND SIGNING OF BID
14.1    (i) The bidder shall prepare one (1) complete set of original bid and make four (4) number of
       copies of the same in case of un-priced i.e. technical and commercial bid (Envelope A) as well
       as priced i.e. financial bid (Envelope B) clearly marking one as ‗Original Bid‘ and remaining
       4 as ‗Copy No.1, Copy No. 2, Copy No. 3 & Copy No.4. In the event of any discrepancy
       between the copies, the original shall govern.
                                                9
       (a) Envelope A: Original and four (4) copies of Technical and Commercial bid.
       (b) Envelope B: Original & four (4) copies of the financial bid.
       (c) Separate Cover: Bid Security of requisite amount in the prescribed format given in
           Section VIII (Ref. Cl.12.1 of Sec II)
       (ii) The copy of quality manual and Articles & Memorandum of Association may be provided
       in original copy and copy no: 1.
14.2   The original and all other copies of Bid shall be typed or printed and all the pages numbered
       consecutively and shall be signed by the bidder or a person or persons duly authorized to bind
       the bidder to the contract. The person (s) authorized by the bidder for signing the bid shall sign
       all pages of the original bid, excluding the un-amended printed literature. The letter of
       authorization shall be indicated by written power -of-attorney accompanying the bid. The bids
       submitted shall be sealed properly.
14.3   The bid shall contain no interlineations, erasures or overwriting except as necessary to correct
       errors made by the bidder in which case such corrections shall be signed by the person(s)
       authorized by the bidder for signing the bid.
D.     SUBMISSION OF BIDS
15.    SEALING AND MARKING OF BIDS
15.1   The bidders shall seal the original and each copy of the bid in an inner and outer envelope duly
       marking both the envelopes as ‗ORIGINAL‘ & ‗COPY‘. The seal used should be personal
       seal of the bidder.
15.2   The bidder shall submit the bid in three sealed covers as explained in clause no. 14. On the day
       of opening of tender only techno-commercial bid will be opened. The financial bid of only
       those bidders who have been found techno-commercially responsive shall be opened on the
       date to be announced later on.
15.3   (a) The envelopes shall be addressed to the purchaser at the following address:
                                     AGM(MM)
                      O/O Chief General Manager Telecom, Haryana Circle
                      Room No:- 303 , 107 –The Mall ,Ambala 133001.
       (b) The envelope shall bear (the project name), the tender number and the words ‗DO NOT
           OPEN BEFORE‘(due date & time).
       (c) The inner and outer envelopes shall indicate the name and address of the bidders to enable
           the bid to be return unopened in case it is declared ‗late‘ or rejected.
       (d) Tender may be sent by registered post or delivered in person on above mentioned address
           (address is given in Clause 15.2 (a) above). The responsibility for ensuring that the tenders
           are delivered in time would vest with the bidder.
       (e) Bids delivered in person on the day of tender opening shall be delivered upto 11.00 Hrs. to
           AGM(MM) at the venue (address is given in clause 15.3 (f) below} of the tender opening.
           The purchaser shall not be responsible if the bids are delivered elsewhere.
       (f) Venue of Tender Opening: Tender will be opened in Committee Room, 1st Floor, O/O
           CGMT Haryana , 107-The Mall , Ambala – 133001 at 11.30 Hrs. on the due date. If due
           to administrative reason, the venue of Bid opening is changed, it will be displayed
           prominently on Ground Floor at reception office of CGMT ,Haryana , Ambala –133001.
15.4   If both the envelopes are not sealed and marked as required at para 15.1 and 15.2 , the
       bid shall be rejected.
                                                    10
16.    SUBMISSION OF BIDS
16.1   Bids must be received by the Purchaser at the address specified under para 15.2 not latter
       than 11:00 hrs. on due date.
16.2   The Purchaser may, at its discretion, extend this deadline for the submission of bids by
       amending the Bid Documents in accordance with clause 6 in which case all rights and
       obligations of the purchaser and bidders previously subject to the deadline will thereafter be
       subjected to the deadline as extended.
16.3   The bidder shall submit his bid offer against a set of bid documents purchased by him for all or
       some of the systems/equipment as per requirement of the Bid Documents. He may include
       alternate offer, if permissible as per the bid. However not more than one independent and
       complete offer shall be permitted from the bidder.
17.     LATE BIDS
       Any bid received by the purchaser after the deadline for submission of bids prescribed by the
       purchaser pursuant to clause 16, shall be rejected and returned unopened to the bidder.
18.    MODIFICATION AND WITHDRAWAL OF BIDS
18.1   The bidder may modify or withdraw his bid after submission provided that the written notice
       of the modification or withdrawal is received by the purchaser prior to the deadline prescribed
       for submission of bids.
18.2   The bidder‘s modification or withdrawal notice shall be prepared, sealed, marked and
       despatched as required in the case of bid submission in accordance with the provision of clause
       15. A withdrawal notice may also be sent by FAX but followed by a signed confirmation copy
       by post not later than the deadline for submission of bids.
18.3   Subject to clause 20, no bid shall be modified subsequent to the deadline for submission of
       bids.
E.      BID OPENING AND EVALUATION
19.    OPENING OF BIDS BY PURCHASER
19.1   (i) The purchaser shall open the Un-priced Technical & Commercial Bids (Envelope A) and
       envelope containing bid security in the presence of bidders or his authorized representatives
       who choose to attend, at 11:30 hrs on due date. The bidder‘s representatives who are present
       shall sign in an attendance register. Authority letter to this effect shall be submitted by the
       bidders before they are allowed to participate in bid opening. (A Format is given in section X).
       (ii) The priced bids financial (Envelope B) of the bidders, whose bids are Technically and
       Commercially responsive, shall be opened at later date and time to be informed by the
       purchaser.
19.2   A maximum of two representatives for any bidder shall be authorized and permitted to attend
       the bid opening.
19.3   The bidder‘s names, Bid prices, modifications, bid withdrawals and such other details as the
       purchaser, at its discretion, may consider appropriate will be announced at the opening.
19.4   If the date fixed for opening of bids is subsequently declared as holiday by the Government of
       India, the revised schedule will be notified. However, in absence of such notification, the bids
       will be opened on next working day, time and venue remaining unaltered.
20.    CLARIFICATION OF BIDS
       To assist in the examination, evaluation and comparison of bids, the purchaser may, at its
       discretion ask the bidder for the clarification of its bid. The request for the clarification and the
                                              11
       response shall be in writing. However, no post bid clarification at the initiative of the
       bidder shall be entertained.
21.    PRELIMINARY EVALUATION
21.1   Purchaser shall evaluate the bids to determine whether they are complete, whether any
       computational errors have been made, whether required sureties have been furnished, whether
       the documents have been properly signed and whether the bids are generally in order.
21.2   Arithmetical errors shall be rectified on the following basis. If there is a discrepancy between
       the unit price and total price that is obtained by multiplying the unit price and quantity, the unit
       price shall prevail and the total price shall be corrected by the purchaser. If there is a
       discrepancy between words and figures, the amount in words shall prevail. If the supplier
       does not accept the correction of the errors, his bid shall be rejected.
21.3   Prior to the detailed evaluation pursuant to clause 22, the Purchaser will determine the
       substantial responsiveness of each bid to the Bid Document. For purposes of these clauses, a
       substantially responsive bid is one which confirms to all the terms and conditions of the Bid
       Documents without material deviations. The purchaser‘s determination of bid‘s responsiveness
       shall be based on the contents of the bid itself without recourse to extrinsic evidence.
21.4   A bid, determined as substantially non-responsive will be rejected by the purchaser and
       shall not subsequent to the bid opening be made responsive by the bidder by correction of
       the non-conformity.
21.5   The Purchaser may waive any minor infirmity or non-conformity or irregularity in a bid which
       doesn‘t constitute a material deviation, provided such waiver doesn‘t prejudice or effect the
       relative ranking of any bidder.
22.    EVALUATION AND COMPARISON OF SUBSTANTIALLY RESPONSIVE BIDS
22.1   The Purchaser shall evaluate in detail and compare the bids previously determined to be
       substantially responsive pursuant to clause 21.
22.2   The evaluation and comparison of responsive bids shall be done on the price of the goods
       offered inclusive of Levies & Taxes i.e., Sales Tax & Excise Duty, packing, forwarding,
       freight and insurance etc. as indicated in col.15 of the Price Schedule in Section VII Part II of
       the Bid Document but exclusive of octroi/entry tax which will be paid extra as per actuals,
       wherever applicable.
23.    CONTACTING THE PURCHASER
23.1   Subject to Clause 20, no bidder shall try to influence the Purchaser on any matter relating to its
       bid, from the time of the bid opening till the time the contract is awarded.
23.2   Any effort by a bidder to modify his bid or influence the purchaser in the purchaser‘s bid
       evaluation, bid comparison or contract award decision shall result in the rejection of the bid.
F       AWARD OF CONTRACT
24.    PLACEMENT OF ORDER
       The Purchaser shall consider placement of orders for commercial supplies only on those
       eligible bidders whose offers have been found technically, commercially and financially
       acceptable and whose goods have been type approved/validated by the purchaser. The
       Purchaser reserves the right to counter offer price(s) against price(s) quoted by any
       bidder.
25.    PURCHASER‟S RIGHT TO VARY QUANTITIES
       (a)   BSNL will have the right to increase or decrease up to 25% of the quantity of goods and
             services specified in the schedule of requirements without any change in the unit price or
             other terms and conditions at the time of award of contract.
                                                    12
       (b)      In exceptional situation where the requirement is of an emergent nature and it is
                necessary to ensure continued supplies from the existing venders, the purchaser reserves
                the right to place repeat order up to 50% of the quantities of goods and services
                contained in the running tender /contract within a period of twelve months from the
                earliest date of acceptance of APO at the same rate or a rate negotiated (downwardly)
                with the existing venders considering the reasonability of rates based on prevailing
                market conditions and the impact of reduction in duties and taxes etc.
26.    PURCHASER‟S RIGHT TO ACCEPT ANY BID AND TO REJECT ANY OR ALL
       BIDS
       The Purchaser reserves the right to accept or reject any bid, and to annul the bidding
       process and reject all bids, at any time prior to award of contract without assigning any
       reason whatsoever and without thereby incurring any liability to the affected bidder or
       bidders on the grounds of purchaser‟s action.
27.    ISSUE OF ADVANCE PURCHASE ORDER
27.1   The issue of an Advance Purchase Order shall constitute the intention of the Purchaser to enter
       into contract with the bidder.
27.2   The bidder shall within 14 days of issue of the advance purchase order, give his acceptance
       along with performance security in conformity with section IX provided with the bid
       document.
28.    SIGNING OF CONTRACT
28.1   The issue of Purchase order shall constitute the award of contract on the bidder.
28.2   Upon the successful bidder furnishing performance security pursuant to clause 27, the
       Purchaser shall discharge the bid security in pursuant to clause 12.
29.    ANNULMENT OF AWARD
       Failure of the successful bidder to comply with the requirement of clause 28 shall constitute
       sufficient ground for the annulment of the award and the forfeiture of the bid security in
       which event the Purchaser may make the award to any other bidder at the discretion of the
       purchaser or call for new bids.
30.    QUALITY ASSURANCE REQUIREMENTS
        The supplier shall have Quality Management System supported and evidenced by the
        following (not more than 5 pages) :
             i. A Quality Policy.
         ii. A management representative with authority and responsibility for fulfilling QA
        iii. A quality plan for the product.
        iv. Periodical internal quality audits.
31.    While all the conditions specified in the Bid documents are critical and are to be complied,
       special attention of bidder is invited to the following clauses of the bid documents. Non-
       compliance of any one of which shall result in out right rejection of the bid.
       (i)      Clause 15.1 of Section II : The bids will be recorded/returned unopened if covers
                are not properly sealed with „PERSONAL SEAL‟ of the bidder.
       (ii)     Clauses 12.1, 12.3 & 13.1 of Section II : The bids will be rejected at opening stage if
                Bid security is not submitted as per Clauses 12.1 & 12.3 and bid validity is less than the
                period prescribed in Clause 13.1 mentioned above.
                                                  13
      (iii) Clause 2 & 10 of Section II : If the eligibility condition as per clause 2 of Section II is
            not met and/or documents prescribed to establish the eligibility as per Clause 10 of
            section II are not enclosed, the bids will be rejected without further evaluation.
      (iv) Clause 11.2 ( c ) of Section II : If clause-by-clause compliance and deviation statements
           as prescribed are not given, the bid will be rejected at the stage of primary evaluation. In
           case of no deviations, a statement to that effect must be given.
      (v)     Section III Commercial conditions, Section IV Special Conditions of Contract &
            Section VI Technical Specifications : Compliance if given using ambiguous words like
            ―Noted‖, ―Understood‖, ―Noted & Understood‖ shall not be accepted as complied. Mere
            ―Complied‖ will also be not sufficient, reference to the enclosed documents showing
            compliances must be given.
      (vi) Section VII Price Schedule : Prices are not filled in as prescribed in price schedule.
      (vii) Section II clause 9.5 on discount which is reproduced below:
            ―Discount, if any, offered by the bidder shall not be considered unless specifically
            indicated in the price schedule. Bidders desiring to offer discount shall therefore modify
            their offer suitably while quoting and shall quote clearly net price taking all such factors
            like Discount, free supply etc. into account‖.
32.   Purchaser reserves the right to disqualify the supplier for a suitable period who habitually
      failed to supply the equipment in time. Further, the suppliers whose equipment do not perform
      satisfactory in the field in accordance with the specifications may also be disqualified for a
      suitable period as decided by the purchaser.
33.   Purchaser reserves the right to blacklist a bidder for a suitable period in case he fails to honour
      his bid without sufficient grounds.
34.   The bidder should give a certificate that none of his/her near relative is working in the units as
      defined below where he is going to apply for the tender. In case of proprietorship firm
      certificate will be given by the proprietor. For partnership firm certificate will be given by all
      the partners and in case of limited company by all the Directors of the company excluding
      Government of India/Financial institution nominees and independent non-Official part time
      Directors appointed by Govt. of India or the Governor of the state. Due to any breach of these
      conditions by the company or firm or any other person the tender will be cancelled and Bid
      Security will be forfeited at any stage whenever it is noticed and BSNL will not pay any
      damage to the company or firm or the concerned person.
      The company or firm or the person will also be debarred for further participation in the
      concerned unit.
      The near relatives for this purpose are defined as:-
      (a) Members of a Hindu undivided family.
      (b) They are husband and wife.
      (c) The one is related to the other in the manner as father, mother, son(s) & Son‘s wife
          (daughter in law), Daughter(s) and daughter‘s husband (son in law), brother(s) and
          brother‘s wife, sister(s) and sister‘s husband (brother in law).
      The format of the certificate to be given is
       ―I…………..s/o…….……r/o…………….. hereby certify that none of my relative(s) as
      defined in the tender document is/are employed in BSNL unit as per details given in tender
      document. In case at any stage, it is found that the information given by me is false/incorrect,
      BSNL shall have the absolute right to take any action as deemed fit/without any prior
      intimation to me.‖
                                               14
                                           SECTION III
                GENERAL (COMMERCIAL) CONDITIONS OF CONTRACT
1.    APPLICATION
      The general condition shall apply in contracts made by the purchaser for the procurement of
      goods/ provision of services.
2.    STANDARDS
      The goods supplied/ services provided under this contract shall conform to the standards
      prescribed in Section IV along with those mentioned in section VI.
3.    PATENT RIGHTS
      The supplier shall indemnify the purchaser against all third-party claims of infringement of
      patent, trademark or industrial design rights arising from use of the goods or any part thereof in
      Indian Telecom Network.
4.    PERFORMANCE SECURITY
4.1   The supplier shall furnish performance security to the purchaser for an amount equal to 5% of
      the Project cost within 14 days from the date of issue of Advance Purchase Order by the
      Purchaser.
4.2   The proceeds of the performance security shall be payable to the Purchaser as compensation
      for any loss resulting from the supplier‘s failure to complete its obligations under the contract.
4.3   The performance security Bond shall be in the form of Bank Guarantee issued by a scheduled
      Bank and in the form provided in ‗Section IX‘ of this Bid Document.
4.4   The performance security Bond will be discharged by the Purchaser after completion of the
      supplier‘s performance obligations including any warranty obligations under the contract.
5.    INSPECTION AND TESTS
5.1   The Purchaser or his representative shall have the right to inspect and test the goods as per
      prescribed test schedules for their conformity to the specifications. Where the Purchaser
      decides to conduct such tests on the premises of the supplier or its subcontractor(s), all
      reasonable facilities and assistance like Testing instruments and other test gadgets including
      access to drawings and production data shall be furnished to the inspectors at no charge to the
      purchaser.
5.2   Should any inspected or tested goods fail to conform to the specifications the purchaser may
      reject them and the supplier shall either replace the rejected goods or make all alterations
      necessary to meet Specification requirements free of cost to the purchaser.
5.3   Notwithstanding the pre-supply tests and inspections prescribed in clause 5.1 & 5.2 above, the
      equipment and accessories on receipt in the Purchaser‘s premises will also be tested during and
      after installation before ―take over‖ and if any equipment or part thereof is found defective, the
      same shall be replaced free of all cost to the purchaser as laid down in clause 5.4 below.
5.4   If any equipment or any part thereof, before it is taken over under clause 5.5, is found defective
      or fails to fulfill the requirements of the contract, the inspector shall give the Supplier notice
      setting forth details of such defects or failure and the supplier shall make the defective
      equipment good, or alter the same to make it comply with the requirements of the contract
      forthwith and in any case within a period not exceeding three months of the initial report.
      These replacements shall be made by the supplier free of all charges at site. Should it fail to do
      so within this time, the purchaser reserves the discretion to reject and replace at the cost of the
      supplier the whole or any portion of equipment as the case may be, which is defective or fails
      to fulfill the requirements of the contract . The cost of any such replacement made by the
      purchaser shall be deducted from the amount payable to the supplier.
                                                 15
5.5   When the performance tests called for have been successfully carried out, the inspector /
      ultimate consignee will forthwith issue a Taking Over Certificate. The inspector /ultimate
      consignee shall not delay the issue of any ―taking Over Certificate‖ contemplated by this
      clause on account of minor defects in the equipment which do not materially affect the
      commercial use thereof provided that the supplier shall undertake to make good the same in a
      time period not exceeding six months. The Taking Over Certificate shall be issued by the
      ultimate consignee within six weeks of successful completion of tests. In this case, BCPC
      (Bills Copy Payable Challan) shall be equivalent to ―Taking Over Certificate‖, issuance of
      which shall certify receipt of goods in safe and sound condition. However, they shall not
      discharge the supplier of their warranty obligation. BCPC in respect of last consignment
      against the purchase order will be equivalent to ―Taking Over Certificate‖.
5.6   Nothing in clause 5 shall in any way release the Supplier from any warranty or other
      obligations under this contract.
6.    DELIVERY AND DOCUMENTS
6.1   Delivery of the goods and documents shall be made by the supplier in accordance with the
      terms specified by the purchaser in its schedule of requirements and special conditions of
      contracts, and the goods shall remain at the risk of the supplier until delivery has been
      completed. The delivery of the equipment shall be to the ultimate consignee as given in the
      purchase order.
6.2   The supply, installation and commissioning of the system shall commence immediately on
      placement of purchase order on Bidder and be completed as stipulated in Section IV. The
      actual commissioning schedule will be as per the stipulation in the special conditions in
      Section IV.
6.3   All Technical assistance for installation, commissioning and monitoring of the equipment shall
      be provided by the Supplier at no extra cost during laboratory evaluation, validation/ type
      approval and field trial, if any.
7.    TRAINING
7.1   Bidder shall provide training to about twenty representatives of the Purchaser at no extra cost
      to the Purchaser. The purchaser will bear all the expenses related to travel, boarding and
      lodging of its representatives.
7.2   The training provided shall include training on all the products and services offered by the
      Bidder.
7.3   The quality and content of the training shall be so designed that the representatives of the
      purchaser are sufficiently exposed to all the aspects of planning, engineering, installation,
      testing, provisioning, database administration, operation & maintenance of the supplied
      system/equipment. The training shall also cover necessary hardware and software
      architecture details
7.4   The training modules and their duration shall be finalized by the Bidder in consultation with
      purchaser. The training proposal shall cover the training of all categories of personnel
      outlined above. The training proposal shall include the courses offered, the time table, the
      pre-requisite requirements for the trainees, venue, duration of the course and resume of the
      instructors.
7.5   The purchaser shall decide the schedule and location for the training. The Bidder may submit
      a proposal in this regard as part of the Bid document. The training location shall be in one or
      more of the cities where supplied equipment/ system is to be installed. The Bidder shall
      arrange for instructors to conduct the training at these locations.
                                                 16
7.6    The medium of instruction shall be in English. Also adequate training documents, literature
       and training materials shall be provided to all trainees attending the course. These training
       manuals shall also be written in English.
7.7    For every course conducted by the Bidder, a complete set of the instructors guides together
       with copies of slides and transparencies used, shall be made available to BSNL. BSNL shall
       have the right to retain and use such material provided for internal training without the
       payment of any royalty.
7.8    Ten sets of the detailed training material shall be supplied by the Bidder to enable the
       purchaser to train more of its personnel/ representatives independently.
8.     INCIDENTAL SERVICES
8.1    The supplier may be required to provide any or all of the following services :
       (a)   Performance or supervision of on-site assembly and/or start-up of the supplied Goods;
       (b)   Furnishing of tools required for assembly and/or maintenance of supplied Goods;
       (c)   Performance of supervision or maintenance and/or repair of the supplied Goods, for a
             period of time agreed by the parties provided that this service shall not relieve the
             supplier of any warranty obligations under this contract.
9.     SPARES
9.1    The supplier shall be required to provide a list of the following material and notifications
       pertaining to spare parts manufactured or distributed by the supplier of spares including cost
       and quantity considered for arriving at the price of spares in sec. II, clause 9.
9.2    (a)    Such spare parts as the purchaser may elect to purchase from the supplier provided that
       such purchase shall not relieve the supplier of any warranty obligation under the contract.
       (b)    In the event of termination of production of the spare parts, the supplier shall :
              i)      give advance notification to the purchaser pending termination (not less than 2
                      years), in sufficient time to enable the purchaser to procure life time spare; and
              ii)     following such advance intimation of termination, furnish at no cost to the
                      purchaser, the blue prints, drawings and specifications of spare parts, if and
                      when requested.
 9.2   Over a period of four years starting from the date of final acceptance, the supplier shall supply,
       at his own cost, all necessary spares which have not been included in the offer as part of the
       requirement. These spares should be supplied within a maximum period of 30 days from the
       notification by the purchaser of his need.
10.    WARRANTY
10.1   The supplier shall warrant that the stores to be supplied shall be new and free from all defects
       and faults in materials used, workmanship and manufacture and shall be of the highest grade
       and consistent with the established and generally accepted standards for materials of the type
       ordered and shall perform in full conformity with the specifications and drawings. The supplier
       shall be responsible for any defect that may develop under the conditions provided by the
       contract and under proper use, arising from faulty material, design or workmanship such as
       corrosion of the equipment, inadequate quantity of material to meet equipment
       requirements, inadequate contact protection, deficiencies in circuit design and/or otherwise and
       shall remedy such defects at his own cost when called upon to do so by the Purchaser who
       shall state in writing in what respect the stores are faulty.
10.2   This warranty shall survive inspection or payment for / and acceptance of goods, but shall
       expire (except in respect of complaints notified prior to such date) twelve months after the
       stores have been validated/acceptance testing.
                                                   17
10.3   During the warranty the bidder shall perform all the functions as enunciated under the AMC at
       no extra cost to the Purchaser. All the penalty clauses shall be applicable during the period of
       warranty in case of failure on part of supplier
10.4   If it becomes necessary for the Supplier to replace or renew any defective portion(s) of the
       equipment under this clause, the provisions of the clause 10.1 shall apply to the portion(s) of
       the equipment so replaced or renewed or until the end of the above mentioned period of twelve
       months, whichever may be later. If any defect is not remedied by the supplier within a
       reasonable time, the Purchaser may proceed to get the defects remedied from other supplier
       etc., at the supplier‘s risk and expenses, but without prejudice to any other rights which the
       purchaser may have against the supplier in respect of such defects.
10.5   Replacement under warranty clause shall be made by the supplier free of all charges at site
       including freight, insurance and other incidental charges.
11.    PAYMENT TERMS : The Payment terms shall be as listed in Section IV, of this document.
12.    PRICES
12.1   (i)    (a) Prices charged by the supplier for goods delivered and services performed under the
                  contract shall not be higher than the prices quoted by the Supplier in his Bid.
                (b) In the case of revision of Statutory Levies/Taxes during the finalization period of
                 tender, the Purchaser reserves the right to ask for reduction in the prices.
        (ii) (a) Prices once fixed will remain valid during the schedule delivery period. Increase
                and decrease of Taxes and other statutory duties will not affect the price during this
                period.
              (b) Any increase in taxes and other statutory duties/levies after the expiry of the delivery
                  date shall be to the supplier‘s account. However benefit of any decrease in these
                  taxes/duties shall be passed on to the Purchaser by the supplier.
13.     CHANGES IN PURCHASE ORDERS
13.1   The purchaser may, at any time, by a written order given to a supplier, make changes within
       the general scope of the contract in any one or more of the following:
        (a) drawings, designs or specifications, where Goods to be supplied under the contract are to
            be specifically manufactured for the Purchaser;
        (b) the method of transportation or packing;
        (c)    the place of delivery; or
         (d) the services to be provided by the supplier.
13.2   If any such change causes an increase or decrease in the cost of, or the time required for the
       execution of the contract an equitable adjustment shall be made in the contract price or
       delivery schedule, or both, and the contract shall accordingly be amended. Any proposal by
       the supplier for adjustment under this clause must be made within thirty days from the date of
       the receipt of the change in order.
14.     SUBCONTRACTS
       The Supplier shall notify the Purchaser in writing of all subcontracts awarded under this
       contract if not already specified in his bid. Such notification, in his original bid or later shall
       not relieve the supplier from any liability or obligation under the Contract.
15.     DELAYS IN THE SUPPLIER‟S PERFORMANCE
15.1   Delivery of the Goods and performance of the services shall be made by the Supplier in
       accordance with the time schedule specified by the purchaser in its purchase order. In case the
       supply is not completed in the stipulated delivery period, as indicated in the Purchase Order,
                                                   18
       purchaser reserves the right either to short close /cancel this purchase order and/or recover
       liquidated damage charges. The cancellation/short closing of the order shall be at the risk and
       responsibility of the supplier and purchaser reserves the right to purchase balance unsupplied
       item at the risk and cost of the defaulting Bidders.
15.2   Delay by the Supplier in the performance of its delivery obligations shall render the Supplier
       liable to any or all of the following sanctions: forfeiture of its performance security, imposition
       of liquidated damages and/or termination of the contract for default.
15.3   If at any time during the performance of the contract, the supplier encounters condition
       impending timely delivery of the goods and performance of service, the Supplier shall
       promptly notify to the Purchaser in writing the fact of the delay, its likely duration and its
       cause(s). As soon as practicable after receipt of the supplier‘s notice, the Purchaser shall
       evaluate the situation and may at its discretion extend the period for performance of the
       contract (by not more than 20 weeks) subject to furnishing of additional performance security
       by the supplier @ 5% of the total value of the Purchase Order.
15.4   If the supplies are not completed in the extended delivery period, the purchase order shall be
       short-closed and both the Performance securities shall be forfeited.
16     LIQUIDATED DAMAGES
16.1   The date of delivery/validation/commissioning of the stores stipulated in the acceptance of the
       tender should be deemed to be the essence of the contract and
       delivery/validation/commissioning must be completed not later than the dates specified therein.
       Extension will not be given except in exceptional circumstances. Should, however, deliveries
       be made after expiry of the contracted delivery/validation/commissioning period, without prior
       concurrence of the purchaser and be accepted by the consignee, such
       delivery/validation/commissioning will not deprive the purchaser of his right to recover
       liquidated damage under clause 16.2 below. However, when supply is made within 21 days of
       the contracted original delivery/validation/commissioning period, the consignee may accept
       the stores and in such cases the provision of clause 16.2 will not apply.
16.2   Should the supplier fails to delive/validation/commissioning the store or any consignment
       thereof within the period prescribed for delivery/validation/commissioning, the purchaser shall
       be entitled to recover 0.5 % of the value of the delayed supply for each week of delay or part
       thereof for a period up to 10 (TEN) weeks and thereafter at the rate of 0.7% of the value of the
       delayed supply for each week of delay or part thereof for another TEN weeks of delay. In the
       case of package supply where the delayed portion of the supply materially hampers installation
       and commissioning of the systems, L/D charges shall be levied as above on the total value of
       the concerned package of the Purchase Order. Quantum of liquidated damages assessed and
       levied by the purchaser shall be final and not challengeable by the supplier.
17.    FORCE MAJEURE
17.1   If, at any time, during the continuance of this contract, the performance in whole or in part by
       either party of any obligation under this contract is prevented or delayed by reasons of any
       war or hostility, acts of the public enemy, civil commotion, sabotage , fires, floods, explosions,
       epidemics, quarantine restrictions, strikes, lockouts or act of God (hereinafter referred to as
       events) provided notice of happenings of any such eventuality is given by either party to the
       other within 21 days from the date of occurrence thereof, neither party shall by reason of such
       event be entitled to terminate this contract nor shall either party have any claim for damages
       against other in respect of such non-performance or delay in performance, and deliveries
       under the contract shall be resumed as soon as practicable after such an event come to an end
       or cease to exist, and the decision of the Purchaser as to whether the deliveries have been so
       resumed or not shall be final and conclusive. Further that if the performance in whole or part
       of any obligation under this contract is prevented or delayed by reasons of any such event for
       a period exceeding 60 days, either party may, at its option, terminate the contract.
                                                  19
17.2   Provided, also that if the contract is terminated under this clause, the Purchaser shall be at
       liberty to take over from the Supplier at a price to be fixed by the purchaser, which shall be
       final, all unused, undamaged and acceptable materials, bought out components and stores in
       course of manufacture which may be in possession of the Supplier at the time of such
       termination or such portion thereof as the purchaser may deem fit, except such materials,
       bought out components and stores as the Supplier may with the concurrence of the purchaser
       elect to retain.
18     TERMINATION FOR DEFAULT
18.1   The Purchaser may, without prejudice to any other remedy for breach of contract, by written
       notice of default, sent to the supplier, terminate this contract in whole or in part
       a)   if the supplier fails to deliver any or all of the goods within the time period(s) specified in
             the contract, or any extension thereof granted by the purchaser pursuant to clause15;
       b)    if the supplier fails to perform any other obligation(s) under the Contract; and
       c)    if the supplier, in either of the above circumstances, does not remedy his failure within a
             period of 15 days (or such longer period as the purchaser may authorize in writing) after
             receipt of the default notice from the purchaser.
18.2   In the event the purchaser terminates the contract in whole or in part pursuant to para 18.1 the
       purchaser may procure, upon such terms and in such manner, as it deems appropriate, goods
       similar to those undelivered and the supplier shall be liable to the Purchaser for any excess cost
       for such similar goods. However the supplier shall continue the performance of the contract to
       the extent not terminated.
19.    TERMINATION FOR INSOLVENCY
       The Purchaser may at any time terminate the Contract by giving written notice to the Supplier,
       without compensation to the supplier. If the supplier becomes bankrupt or otherwise insolvent
       as declared by the competent court provided that such termination will not prejudice or affect
       any right of action or remedy which has accrued or will accrue thereafter to the purchaser.
20.    ARBITRATION
20.1   In the event of any question, dispute or difference arising under this agreement or in
       connection there-with (except as to the matters, the decision to which is specifically provided
       under this agreement), the same shall be referred to the sole arbitration of the CGMT ,Haryana
       or in case his designation is changed or his office is abolished, then in such cases to the sole
       arbitration of the officer for the time being entrusted (whether in addition to his own duties or
       otherwise) with the functions of the CGMT ,HARYANA or by whatever designation such an
       officer may be called (hereinafter referred to as the said officer), and if the CGMT ,Haryana or
       the said officer is unable or unwilling to act as such, then to the sole arbitration of some other
       person appointed by the CGMT ,Haryana or the said officer. The agreement to appoint an
       arbitrator will be in accordance with the Arbitration and Conciliation Act 1996. There will be
       no objection to any such appointment on the ground that the arbitrator is a Government Servant
       or that he has to deal with the matter to which the agreement relates or that in the course of his
       duties as a Government Servant he has expressed his views on all or any of the matters in
       dispute. The award of the arbitrator shall be final and binding on both the parties to the
       agreement. In the event of such an arbitrator to whom the matter is originally referred, being
       transferred or vacating his office or being unable to act for any reason whatsoever, the CGMT
       ,Haryana or the said officer shall appoint another person to act as an arbitrator in accordance
       with terms of the agreement and the person so appointed shall be entitled to proceed from the
       stage at which it was left out by his predecessors.
                                                 20
20.2   The arbitrator may from time to time with the consent of both the parties enlarge the time
       frame for making and publishing the award. Subject to the aforesaid, Arbitration and
       Conciliation Act, 1996 and the rules made there under, any modification thereof for the time
       being in force shall be deemed to apply to the arbitration proceeding under this clause.
20.3   The venue of the arbitration proceeding shall be the office of the CGMT ,HARYANA ,
       Ambala or such other places as the arbitrator may decide.
21     SET OFF
       Any sum of money due and payable to the supplier (including security deposit refundable to
       him) under this contract may be appropriated by the purchaser or the BSNL or any other
       person(s) contracting through the BSNL and set off the same against any claim of the
       Purchaser or BSNL or such other person or person(s) for payment of a sum of money arising
       out of this contract or under any other contract made by the supplier with the Purchaser or
       BSNL or such other person(s) contracting through the BSNL.
22.    The bidders, who are given Purchase Orders, must give the details of the supplies made against
       all the Purchase Orders every month on the first working day of the following month to MM
       and the concerned Planning Branches of CGMT, Haryana Ambala..
23.    The bidder should furnish the name of his collaborator (if applicable), brand name, model no.
       and type of the products offered in this tender. The technical literatures of the products should
       also be submitted. No change in either technology or product shall be permitted after opening
       of bids.


                                            ***********
                                                    21
                                            SECTION IV
            SPECIAL TERMS AND CONDITIONS OF THE CONTRACT

1.      INTRODUCTION
1.1     The special conditions of the contract shall supplement the `Instructions to the Bidders‘ as
        contained in Section II & "General Conditions of the Contract" as contained in Section III and
        wherever there is a conflict, the provisions herein shall prevail over those in Section II and
        Section III.
1.2     BSNL wishes to provide Audio & Video Conferencing Services to its customers by setting up
        of Audio Conferencing Bridges & Video Conferencing MCUs at important cities in India.
        The customers shall connect to these equipment for their conferencing requirements through
        the PSTN/ ISDN and IP connectivity.
2.      ELIGIBLE BIDDERS
2.1     The Bidder should be a company registered & incorporated in India under the Companies Act
        1956.
2.2     The Bidder should either be the Manufacturer and/ or Authorised Supplier in respect of each of
        the following items
2.2.1   Audio Conferencing Bridges,
2.2.2   Video Conferencing MCUs and
2.2.3   Video Conferencing End-point equipment.
2.3     In case of the Bidder Company being an authorized supplier in respect of item(s) above, a copy
        of a legal agreement between the concerned Manufacturer(s) & Bidder committing technical
        support and assistance from the Manufacturer(s) to the Bidder as per the scope & duration of
        this Project, should be submitted as part of the Bid documents. Copies of all agreements
        submitted along with the bid shall be signed by the respective authorized signatories of the
        concerned companies.
2.4     The concerned Manufacturer(s) shall ensure that respective product support for
        implementation, operations, maintenance, spares and upgrades is available to BSNL for a
        minimum period of 5 years from the date of commissioning the product/service. A letter from
        the concerned Manufacturer committing such support should be enclosed.
2.5     The Bidder company should have a minimum annual turnover of Rs 5 crores during each of the
        last two financial years (2002-03 & 2003-04) in the area of Telecom equipment manufacturing/
        Multimedia Electronics/ IT hardware and/ or software etc.
2.6     The offered equipment should be field proven with at least five installations of minimum 50
        ports of video conferencing and 100 ports of audio conferencing each in minimum two
        countries. Certificates to the effect showing date of installation, make, quantity and satisfactory
        working from the concerned customer organization shall be submitted along with the Bid
        document.
2.7     The Manufacturer supplying the equipment should be an ISO 9002 certified company for the
        Manufacturing process.
2.8     The Bidder Company or its Manufacturer supplying the equipment should not be a licensed
        Basic Telecom Service Provider/ Cellular Mobile Service Provider/ International Long
        Distance Service Provider/ National Long Distance Operator anywhere in India.
                                        22
3.        SCOPE & ACTIVITIES OF THE BIDDER
3.1       The tender calls for supply, installation, configuration & commissioning of Conferencing
          equipments at Gurgoan. However the site mentioned can be changed and additional ports
          added at the discretion of BSNL.
3.2       The equipment shall comprise of
     3.2.1 For Audio Conferencing Equipment:
          3.2.1.1 A single unit of 500-port Audio Conferencing Bridges Hardware & Software. This
                  shall be expandable to 1000 ports and the price and the equipment required to achieve
                  this expansions being mentioned under Optional items.
          3.2.1.2 2 numbers of Workstations for configuration, control, of the Audio Bridge and web-
                  based customer provisioning, authentication & authorization.
          3.2.1.3 Billing Software & Hardware to bill 10,000 customers expandable to 50,000 customers
                  and the price and the equipment required to achieve this expansions being mentioned
                  under Optional items
     3.2.2 For Video Conferencing Equipment:
          3.2.2.1 A single unit of 50-ports/ ports Video Conferencing MCUs Hardware & Software. This
                  shall be expandable to 200 ports/ ports and the price and the equipment required to
                  achieve this expansions being mentioned under Optional items.
          3.2.2.2 2 numbers of Workstations for configuration, control, of the Video MCU and web-
                  based customer provisioning, authentication & authorization.
          3.2.2.3 Billing Software & Hardware to bill 10,000 expandable to 50,000 customers and the
                  price and the equipment required to achieve this expansions being mentioned under
                  Optional items
     3.2.3 Video Conferencing End Point
          3.2.3.1 30 numbers of Video end point equipment. Cost of additional 70 numbers of Video end
                  point equipment shall be quoted under Optional items.
3.3       The Audio Conferencing Equipment, Video Conferencing equipment and video Conferencing
          end points shall be evaluated as separate packages and the Bidder has the option to bid for any
          one or all of the packages.
3.4       The complete equipment shall be under Warranty for a period of one year after the
          commissioning as per the provisions contained in this document.
3.5       The Supplier shall be required to sign an Annual Maintenance Contract for a period of three
          years after the expiry of Warranty period, as per the provisions contained in this document.
3.6       The supply shall include complete equipment including cabling, accessories, tools, hardware
          and software, Operations & Management System, etc.
3.7       The Supplier shall provide documentation and training to BSNL identified staff in support of
          the solution as listed elsewhere in the document
3.8       The bidders shall indicate the space, power and air conditioning and any other infrastructure
          requirement to be provided at each location for each of the equipment in the Bid document.
3.9       The decision of whether to place additional orders for items listed under Optional items shall
          solely be of BSNL.
                                                  23
4.    BID OPENING
4.1    (i) The purchaser shall open the Un-priced Technical & Commercial Bids (Envelope A)
      and envelope containing bid security in the presence of bidders or his authorized
      representatives who choose to attend, at 11.30 hrs on due date. The bidder‘s representatives
      who are present shall sign in an attendance register. Authority letter to this effect shall be
      submitted by the bidders before they are allowed to participate in bid opening. (A Format is
      given in section X).
      (ii) The priced bids financial (Envelope B) of the bidders, whose bids are Technically and
      Commercially responsive, shall be opened at later date and time to be informed by the
      purchaser.
4.2   A maximum of two representatives for any bidder shall be authorized and permitted to attend
      the bid opening.
4.3   The bidder‘s names, Bid prices, modifications, bid withdrawals and such other details as the
      purchaser, at its discretion, may consider appropriate will be announced at the opening.
4.4   If the date fixed for opening of bids is subsequently declared as holiday by the Government
      of India, the revised schedule will be notified. However, in absence of such notification, the
      bids will be opened on next working day, time and venue remaining unaltered.
5.    CLARIFICATION IN DOCUMENT: Any clarification issued by purchaser in response to
      query raised by prospective bidders shall form an integral part of bid documents and it shall
      amount to amendment of relevant clauses of the bid documents. BSNL reserves the right to
      ask for clarification in respect of the Technical bids and the bidder shall be bound to reply to
      such queries promptly. The replies from the bidders shall be in conformance with the
      Technical bid submitted by them. Bidders may be required to make presentations of the
      offered solution.
6.    TENDER EVALUATION
6.1   The tender shall be evaluated as a separate packages for Audio Conferencing Equipment,
      Video Conferencing Equipment & Video conferencing endpoints (as Package A, Package B
      & Package C respectively) quoted by the bidders for various equipments/ materials/ services
      as per the criterion given below:
      6.1.1 The Tender will be evaluated as a package of all the items in price schedule including
            optional items (Schedule VII part II, Package A, Package B & Package C (shall be
            evaluated separately) (Ref. Schedule of Requirement Section-V of the bid document)
            including installation and commissioning charges, AMC and optional items .
      6.1.2 Cost of AMC for a period of three years calculated to the present value at a
            discounted rate of 15% per annum.
      6.1.3 For the purpose of evaluation of tender, the sum of the prices quoted for the spares (as
            mentioned in forthcoming clauses on AMC) shall be discounted @ 15% p.a. to arrive
            at the present price.
6.2   The Purchaser intends to limit the number of technically and commercially responsive
      bidders to ONE in each of the three packages from the list of such bidders arranged in
      increasing order of their evaluated prices starting from the lowest for the purpose of ordering
      against this tender. In the event of any of the eligible bidder(s) not agreeing to supply the
      equipment or not being considered by BSNL for ordering the equipment, interse ranking of
      the bidders below the aforesaid bidder(s) will be recast to fill up the vacated slot(s). This will
      be done to ensure that the number of bidders supplying the equipment remains same as
      earlier.
6.3   No alternate models shall be offered in the submitted bid.
                                                24
6.4    The item wise cost of the optional items shall not exceed the cost of similar items under the
       Essential items.
7.     PAYMENT TERMS:
7.1    Payment shall be made in Indian Rupees only. The payment schedule shall be as follows:
       7.1.1 30% payment shall be made on proof of receipt by the consignee. For claiming this
             payment, the following documents are to be produced before paying authority :
                    7.1.1.1 Invoice
                    7.1.1.2 Delivery Challan
                    7.1.1.3 Goods carrier receipt
                    7.1.1.4 Inspection certificate from inspection authority
                    7.1.1.5 Supplier certificate for dispatch
                    7.1.1.6 Excise gate pass/ Invoice or equivalent document
                    7.1.1.7 Consignee receipt
                    7.1.1.8 the sea freight receipt as per the rates approved by the Ministry of water
                            and surface transport if any
                    7.1.1.9 Proof of payment of Octroi/entry tax etc. (wherever applicable).
       7.1.2 60% payment will be released after successful installation & commissioning, validation
             testing and acceptance testing of the total equipment at all the locations in accordance
             with the tender and completion of any other obligation arising out of his tender.
       7.1.3 The balance 10% shall be released after successful working of the system for 180 days
             after successful commissioning.
8.     IMPLEMENTATION SCHEDULE:
8.1    The Bidder shall ensure that the equipment is offered for validation within 60 days of the date
       of placement of Purchase Order.
8.2    The bidder shall ensure that the validation is completed within 15 days of the offer of the
       validation.
8.3    The Bidder shall ensure that the complete equipment is ready for commissioning within 90
       days from the date of placement of the purchase order. In case there is delay in provisioning
       of Bandwidth, Space or any other requirement from BSNL, the Bidder shall immediately
       inform the Purchaser, which may then grant additional days extension as and if deemed
       necessary by it.
9.     Power Supply requirement:
9.1    The Audio Conferencing System & the Video Multipoint Control unit shall operate from
       exchange battery at a nominal –48 V DC (Negative 48 V DC) with a voltage variation –40 V
       DC to –60 V DC.
9.2    In case the equipment does not operate on –48 V DC, a suitable capacity UPS system along
       with battery backup shall be supplied by the Bidder & quoted for the same in the submitted
       bid. The battery backup shall be minimum for four hours. The UPS to be provided by the
       bidder shall be as per the TEC GR no. G/UPS-01/02 July 2002. It shall be in a modular
       configuration with redundancy at FR/FC and inverter level as per clause 8.0 (1st para under
       the heading ―Modular Configuration‖) of the above-referred GR. The AC output capacity of
       the UPS shall be at least 25 percent higher than the actual load of the equipment being
       supplied against this tender. SVR & three phase / single-phase transformer is not required.
10.    CAPACITY & SCALABILITY REQUIREMENTS
10.1   The complete Conferencing systems with all its associated equipment such as Servers,
       Interface Cards, etc. shall be capable of serving a number of cities, as decided by the
       Purchaser.
                                                25
10.2   The supplied Audio Conferencing Bridge equipment at each location shall be equipped with
       minimum 200 ports on ISDN-PRI (E1) network. This shall be scalable to provide 1000 ports
       on E1-PRI in a single chassis. System must be hardware-based architecture.
10.3   The supplied Video Multi Conferencing Unit (MCU) must be equipped for minimum 50 ports
       and expandable up to minimum 200 ports with the following interfaces as given in the table
       below. The equipment must be hardware based.
                                                                                       Scalability
        S#    Interface Type       Minimum Requirement                                 Requirement
        i.    H.320/ H.321         25 ports @ 384 kbps, with speeds configurable Four times the
              (ISDN)               upto E1 (leased or ISDN PRI) for minimum
                                   correspondingly fewer ports.                  requirement.
        ii.   H.323 (IP)           25 ports @ 768 kbps, with speeds configurable Four times the
                                   upto 2 Mbps for correspondingly fewer ports   minimum
                                                                                 requirement.

10.4   It shall be possible for the MCUs at different locations to be cascaded to each other to achieve
       increase in total capacity. Minimum 1 PRI at each MCU location shall be used for cascading.
10.5   There shall be no limit on the number of conferences that can be scheduled or the number of
       parties per conference in the Audio Bridging & the Video MCU equipment and shall be limited
       only by the number of ports in the Audio bridge / Video MCU.
10.6   All features and functionalities specified for the Audio Bridge & Video MCU shall be provided
       on all ports simultaneously on full load without any degradation in system performance/
       feature/ functionality. This shall be demonstrated in a test setup during validation.
10.7   The vendor for Audio Bridge & Video MCU shall provide all information in respect of
       interfaces/ APIs that would be needed for proper inter-operation with standard billing
       platforms as and when required.
10.8   The Bidder shall quote for the complete equipment including all the hardware, software and
       necessary licenses required for supplying the minimum requirement.
10.9   The additional equipment required including the additional interface cards, software and
       licenses to equip the equipment up to the scalability specified shall be quoted as optional items.
       The prices quoted under optional items shall be taken into account for evaluation purposes.
       However, BSNL reserves the right to place or not to place the Purchase Order for these items
       within twelve months of placement of the purchase order.
10.10 The bidder shall quote in the bid any other related items which are not reflected in the
      Schedule of requirements but actually required for successful operation of the services as per
      this tender document.
10.11 The bidders shall provide the complete details of PCBs/ Modules/ sub-modules contained in
      each unit of Conferencing equipment along with their quantity & itemized price. The Bidders
      shall be bound to supply the additional Hardware/ Software for expansions as per the need of
      the purchaser based on the availability of vacant slots in the chassis / racks on the finalized
      itemized price after applying the applicable duties & taxes for meeting the expansion needs
      within the warranty period.
10.12 All the interface cards required in the any equipment for providing the services as mentioned in
      this document shall be quoted in the Bid.
                                                   26
11.    Redundancy Requirements
11.1   The bidders shall indicate the redundancy provided in the Audio Conferencing Bridges and
       Video Multi Control Unit system. The system availability shall be at least 99.95% measured
       over a period of one year.
11.2   Redundancy shall be designed in manner so that single point of failure of any component
       should not affect any part of services to a group of users, at any point of time.
11.3   All the Common critical equipment responsible for continuity of services in the Audio
       Conferencing Bridges and Video Multi Control Unit systems such as Power supply, Fans, etc.
       shall be in fully duplicate hot standby with hot swap feature for in-service maintenance.
11.4   All modules must be hot-swappable, front accessible & self-configuring.
11.5   There should be provision for dedicated auto-tests or on-request-tests in the equipment
       supplied under this tender for health-check during installation, troubleshooting, routine
       maintenance and optimization etc. All such functionalities shall be mentioned in the
       Technical bid.
12.    AUDIO CONFERENCING SYSTEM (ACS) FEATURES & SPECIFICATIONS
12.1   The System must be hardware based architecture based & designed for high volume
       communications. The following features must be provided as part of the supplied solution for
       Audio Conferencing System (ACS):
12.2   General Conferencing Features
       12.2.1 Digital Record and Playback: Allow conferencing sessions to be recorded and stored
              on Hard disk
       12.2.2 First person in conference message
       12.2.3 Entry and exit tones- Tones should be used to indicate when a caller is entering or
              exiting the call.
       12.2.4 Name Announcements: Participants are prompted to say their name before entering a
              call. Their voice is recorded and used to introduce them into the call. The name
              announcement is also used when a participant drops from the call.
       12.2.5 Voice Roster- Provides a spoken roster of all call participants at any given time. This
              feature can be set for Individual or Conference. If it is set for Individual, only the
              person requesting a roster will ―hear‖ the number of participants followed by their
              name. If the feature is set for Conference, if the moderator requests a roster, the roster
              will play to the entire conference users.
       12.2.6 Roll call and participant count
       12.2.7 Welcome Music- Background music can be set to play until the first moderator enters
              the call. A moderator must be an authorized user, so the music not only adds
              ambiance, it also prevents system abuse.
       12.2.8 Question and Answer Queue- Ability of the system to place participants into a
              question and answer queue. This gives all participants an equal opportunity to get
              answers to their questions.
       12.2.9 Customizable greetings
12.3   Dial-out Conferencing Features
       12.3.1   Operator initiated
       12.3.2   Individual dial
       12.3.3   Blast dial
       12.3.4   Fast dial
       12.3.5   Moderator DTMF dial-out
12.4   Conference entry security
       12.4.1 Conference security codes
                                                  27
       12.4.2 User and moderator security codes
       12.4.3 PIN code security
12.5   Moderator touchtone based control Features
       12.5.1 Real Time Conference Calling Touch-Tone Controls-Conference moderator can control
              conference features and participation using soft-screen on the web and/ or touch-tones
              on the telephone. (mute or delete participants, seminar mode, change volume, etc.)
       12.5.2 Secure the conference- When the Moderator ―locks‖ a call, further conferees dialing in
              will not be able to enter the conference. The moderator can ―unlock‖ the call at any
              time during the conference.
       12.5.3 Conference record/playback
       12.5.4 Set lecture mode- A moderator can turn a conference into a ―Lecture‖ where conferees
              are in a listen-only mode to eliminate background noise from participants.
       12.5.5 Voice roster/total participant count
       12.5.6 Apply conference gain
       12.5.7 Dial-out capability to add a new participant
       12.5.8 Moderator Hang-Up: Allows for disconnection of all lines when a moderator hangs up.
              If the conference has more than one moderator, the lines do not disconnect until the last
              moderator hangs up. Use of Hang-up assures that all lines become immediately
              available for subsequent conferences.
12.6   Participant touchtone based commands
       12.6.1   Mute own line (self mute)
       12.6.2   Operator assistance
       12.6.3   Q & A conference
       12.6.4   Touchtone poll response
       12.6.5   Digital playback of a recorded conference
12.7   Conference Management features
       12.7.1 A Web based conference management for conference management console for easy
              management of conference management through web.
       12.7.2 Should be able to be managed locally and remotely through either of these options
              a. Locally through a LAN PC
              b. Locally through a console terminal
              c. Remotely via a dialup modem
              d. Remotely via a leased line modem
       12.7.3 A web based user friendly Graphical User Interface and associated software that
              provides complete control and access to all calling activities
       12.7.4 Dial lists
       12.7.5 Conference management display
       12.7.6 Conference scanning
       12.7.7 Conference merge
       12.7.8 Participant/conference transfer
       12.7.9 Dual LAN ( 10/100 base T) support
12.8   Conference Scheduling features
       12.8.1 It should be possible to schedule the audio bridge via a web based GUI software for
              complete control or access of all calling activities including system administration, call
              management & moderator controls.
       12.8.2 Conference scheduler: Series, one time, meet-me conferences, overbooking threshold,
              bridge partitioning.
       12.8.3 MS Outlook based scheduling
       12.8.4 Web based Attended, unattended, reserved and reservation-less should be launched by
              the users to schedule the conferences.
                                                    28
12.9   Portal Creation: A portal shall be created by the Bidder customized to BSNL requirements to
       provide the Conference management and conference scheduling features listed above to the
       users. This portal shall be integrated by the Bidder with the existing portal of BSNL.
12.10 Other Features
       12.10.1Dialed Number Identification Service DNIS - Provide automated processing of
              incoming calls using the DNIS digits delivered by network.
       12.10.2Easy Web Based Account Administration-Account administrator can make easy
              additions and modifications to moderator and participant databases.
       12.10.3Call Summary Report- Moderators receive an email immediately after the call
              providing details, including time attended for each participant.
       12.10.4Dial Out Service- Lets the operators call out and connect participants to conference.
              The moderator has the option to connect any late or additional participants
       12.10.5Pre-Notification- Ability to contact conference invitees prior to the call to remind them
              of the date and time of the call in an automated manner.
       12.10.6        Fast-dial/Blast-dial: Ability of the system to dial in all participants at one time
              instead of waiting for them to dial into the conference.
12.11 The ACS system must support high level of security features for different classes like User,
      Moderator, Scheduler & Administrator.
12.12 The ACS system must provide the following Administration Features
       12.12.1Set up and manage AUDIO conference database
       12.12.2AC schedule establishment
       12.12.3Start and end AUDIO Conference
       12.12.4Connect and terminate connection of members to conferences.
       12.12.5Temporary mute Control conference status
       12.12.6        Extend conference time
12.13 The ACS system must provide the following Management features:
       12.13.1Remote management, Remote monitoring of endpoints via PSTN or directly at the
              ACS
       12.13.2SNMP remote monitoring capability
       12.13.3Display and manage all of the system resources
       12.13.4System configuration set up and software download
       12.13.5       Collect and archive in log book details of calls
12.14 The ACS system must generate the following Reports. These files must be maintained for six
      months before they are overwritten on an "oldest file, out first" basis. There must be facility to
      take back-ups on CD.
       12.14.1 System Event Logs: Must log and archive information relative to participant and
               conference activity, reservations, operations performance, network activity and
               customer information.
       12.14.2 Billing and statistical records must be recorded on an event by event basis and stored
               in files that are created daily. Depending on the type of file, the information is added
               as it occurs, as with call detail records; or updated within a period of 120 secs, as is
               the case with network statistics.
       12.14.3 Call Detail Report (CDR): line start/end time, call duration, participant name,
               participant status, PIN, phone number, company name, etc.
       12.14.4 Conference Detail Report (CODR): conference name, identification number, start/end
               time, duration, total minutes, etc.
       12.14.5 Conference Report: date, CDR data points, CODR data points, feature status
               (active/inactive), max participants, conference notes.
                                                  29
       12.14.6 Operator Transaction Logs: operator name (sign-in code), dale, activity log (time and
                activity performed).
       12.14.7 Web based Account Management: Users must be able to access their entire account /
                billing information through web like summary, billing code, start & finish times &
                participant information etc.
       12.14.8 Traffic Statistics: system capacity, ports (lines) scheduled, ports in use (scheduled),
                total purls in use (scheduled and unscheduled), total utilization percentage.
       12.14.9 Network statistics
       12.14.10 System alarms
       12.14.11 Scheduling information
13.    VIDEO MULTI CONFERENCING UNIT (MCU) FEATURES & SPECIFICATIONS
13.1   All the equipment systems to be offered in the bid must be built on the base of latest ITU-T
       standards related to video conference and transmission on TCP/IP and ISDN network:
       13.1.1   Video conference connection: H.323, H.320 & V.35 protocols to be supported.
       13.1.2   Audio encoding: G.711, G.722, G.728
       13.1.3   Video encoding: H.261, H.263, H.263+, H.263++, H.264
       13.1.4   Far end camera control: H.281
       13.1.5   Cascade multipoint conference connection: H.243 & H.245
       13.1.6   Multi-way: H.231, H.281 Far End Camera Control
       13.1.7   Data: H.243, T.120
       13.1.8   Channel Aggregation: H.221, H0
13.2   General Conferencing Features
       13.2.1 Scheduled Conferences
       13.2.2 Allow audio only participants.
       13.2.3 Dial-in/ Dial-out capability with a programmable/configurable retry facility
       13.2.4 Adjust to varied acoustic conditions of different rooms and eliminate un-wanted noise
       13.2.5 MCU should have the capability that allows users to easily identify other conference
              participants by displaying names, locations, or other identifying information, etc.
       13.2.6 There should be no appreciable change in voice or video quality as number of
              participants increase. Video quality should not have appreciable time lag, jitters &
              overlapping of images.
       13.2.7 ―Exclusive Speaker‖ mode so that all other parties in a conference will be muted.
       13.2.8 ―Lecture Mode‖ so that a site will always appear to all other ports in a conference.
       13.2.9 Active participant indication : The MCU must on the fly indicate who is the participant
              that has the chair/ is active
       13.2.10Entry/ exit indications.
       13.2.11Should be end-point agnostic. Bidder shall be required to validate the MCU with
              endpoints from at least three different manufacturers during validation tests.
13.3   Two video display modes:
       13.3.1 Voice Switched: All participants see a single location—the location of the current
              speaker. When the speaker changes, the MCU automatically switches the video to the
              new speaker‘s location.
       13.3.2 Continuous Presence: All participants see a four-way view with one conference
              location in each quadrant. In conferences with more than four participants, audio
              detection logic automatically brings an off-screen speaker into a quadrant in the four-
              way display. Minimum 4 parties must be supported for CP without any limit to the
              number of conferences (limited by the total ports).
       13.3.3 It should be possible to change views between broadcast, continuous presence & voice
              activated switching while the conference is going on.
                                              30
       13.3.4 In CP mode, the layout of the screen can be changed by users individually or per
              conference level using DTMF and web.
13.4   Cascading multiple MCU modules into an MCU cluster
       13.4.1 To create larger conferences.
       13.4.2 Cascaded modules can be co-located or geographically distributed.
13.5   Password protection for
       13.5.1 Conference entry
       13.5.2 Administrative functions
       13.5.3 Chair control
13.6   Rate Matching capability providing
       13.6.1 mixed-rate conferences- with participants connected at 128-kbps, 384-kbps, upto 2
              Mbps
       13.6.2 Asymmetric & symmetric conference rates for continuous presence conferences eg.
              (384-kbps into and 384 -kbps out of the MC
       13.6.3 accommodate an IP WAN connection between two locations.
13.7   Videoconferencing features:
       13.7.1 Provides connectivity between H.323 LAN-attached endpoints and H.320 ISDN-
              connected endpoints
       13.7.2 Supports all major central-office switch and private-branch-exchange (PBX) protocols
       13.7.3 Inter-conferencing between IP connected end-points with ISDN-based endpoints.
13.8   Transcoding providing automatic harmonization on the highest common media within the
       same conference to ensure each endpoint receives full multimedia service. Must provide audio
       and video Transcoding on all ports/ ports.
       13.8.1   Video Transcoding transfer rates : 128K, 192K, 256K, 320K, 768K, 1920K.
       13.8.2   Transcoded audio algorithm : G.711, G.722, G.722.1, G.723.1, G.728, G.729a
       13.8.3   Transcoded video protocol : H.261 & H.263
       13.8.4   Transcoded resolution : QCIF & CIF
       13.8.5   Transcoded frame rates : 7.5fps, 15fps & 25 FPS.
13.9   T.120 data conferencing capability shall be provided on all ports allowing :
       13.9.1 Video end point users to dynamically share views of an application such as
              spreadsheets, documents, schedules, or Web pages, view diagrams, graphic
              presentations, slide lectures, text chats, whiteboard exchanges, or rapid file transfers.

       13.9.2 Web collaboration capabilities in order to View & share documents and applications,
              share entire desktop & specific area of screen, PowerPoint application, annotation tools,
              white boarding and other Integrated Data Conferencing capabilities.
13.10 Scheduling, monitoring & managing conferences from the web.
       13.10.1 A Web based conference management for conference management console for easy
                management of conference management through web.
       13.10.2 Should be able to be managed locally and remotely through either of these options
                 i. Locally through a LAN PC
                ii. Locally through a console terminal
               iii. Remotely via a dialup modem
               iv. Remotely via a leased line modem
       13.10.3 A web based user friendly Graphical User Interface and associated software that
                provides complete control and access to all calling activities
       13.10.4 Browser and Outlook based scheduling
                                                  31
        13.10.5 Web browser applications shall enable authorized users to initiate ad-hoc & reserve
                 conferences.
        13.10.6 Web browser applications shall enable users to manage multiple MCU‘s & also allow
                 full management & scheduling capability of the conferences.
        13.10.7 It should be possible for the conference administrators to create a user profiles
                 including login names & password, management display options etc. read / write
                 access to conference database.
        13.10.8 Ability to pre-define conference layout
        13.10.9 Dial-in or Dial-out
        13.10.10 Email notification of scheduled conferences providing details such as Conference
                 Start/End local time, Conference Name, Participants, Conference ID, Dial In
                 Numbers, Conference ID for Dialing etc
13.11 Management Features
        13.11.1Should have a powerful management system to provide the most flexible suite of
               system and conference management applications - to provide the power and flexibility
               required for both local and remote access and support.

        13.11.2Administrator should be able to perform the following administrative tasks:
                  i. Remote management, Remote monitoring of endpoints via PSTN or directly at
                     the MCU via connecting ports RS232, COM, Ethernet, etc.
                 ii. Display and manage all of the system resources
                iii. Monitor IP network status
                iv. System configuration set up and software download
                 v. Collect and archive in log book details of calls

      13.11.3The following user management applications should be provided:
   i.   Management of user Profiles:
       Name, password, Groups and Login ID
       Role, Time Zone and Default Terminal
  ii.    Roles to determine who can
                           Manage Network Devices & Service Templates
                           Manage users and endpoints
                           Schedule meetings
                           Just attend a meeting

        13.11.4The following management capabilities for in-meet controls shall be provided:
                   i. View attendance and status list
                  ii. Reconnect and disconnect terminals
                iii. Allow dial-in participants
                 iv. Change screen layout – up to 4 layouts per conf.
                  v. Mute/un-mute individuals or all participants
                 vi. Extend the conference
                vii. Position attendee at a specified location in the view
               viii. Address book access for inviting attendees

        13.11.5Conference Monitoring capabilities to be provided:
                  i. View Conference List
                 ii. View Conference Details
                iii. Accept, Decline, Request a Change
                iv. Access In-Meeting Controls
                                                 32
       13.11.6Ability to create Service and conference Templates for Easy Administartion containing
              parameters such as Screen Layouts, Bandwidth, Frame Rate, Video Format, Audio
              Format, T.120, Symmetric or Asymmetric, Audio or Video etc

       13.11.7Other management capalities such as ability to:
                  i. Move participants between conferences or create sub-conferences for private
                     conversations without having to switch between windows.
                 ii. Control/configure/view all end points on same window
               iii. Set up and manage video conference database
                iv. VC schedule establishment
                 v. Start and end Video Conference
                vi. Connect and terminate connection of members to conferences.
               vii. Change mode of display
              viii. Temporary mute and picture off
                ix. Control conference status
                 x. Extend conference time
                xi. Entry queue/ direct conference dialing through conference ID and background
                     colour should be supported while the parties are in continuous presence mode.
               xii. System must support ― Exclusive Speaker‖ mode so that all other parties in a
                     conference will be muted.
              xiii. MCU must support continuous presence in 1,2,3,4,5,6 8 & 9, 16 CP choices.
              xiv. Unattended video & audio welcome messages.
               xv. Self-diagnostic and monitoring capabilities to isolate faults and correct them
                     whenever possible. MCU should allow local or remote access for maintenance.
13.12 Portal Creation: A portal shall be created by the Bidder customized to BSNL requirements to
      provide the Conference management and conference scheduling features listed above to the
      users. This portal shall be integrated by the Bidder with the existing portal of BSNL.
13.13 The MCU system must generate the following Reports. These files must be maintained for six
      months before they are overwritten on an "oldest file, out first" basis. There must be facility to
      take back-ups on CD. These Reports shall be able to be saved and viewed in Microsoft Excel.
       13.13.1 System Event Logs: Must log and archive information relative to participant and
               conference activity, reservations, operations performance, network activity and
               customer information.
       13.13.2 Billing and statistical records must be recorded on an event by event basis and stored
               in files that are created daily. Depending on the type of file, the information is added
               as it occurs, as with call detail records; or updated within a period of 120 secs, as is
               the case with network statistics.
       13.13.3 Call Detail Report (CDR): line start/end time, call duration, participant name,
               participant status, PIN, fete number, company name, etc.
       13.13.4 Conference Detail Report on completed, active and scheduled confereces containing
               the following details: conference name, identification number, start and/ or end time,
               duration, total minutes, meeting type (non-video or audio/video), Organizer name,
               Service prefix, Service template, Total number of terminals, Extra IP and/ or ISDN
               ports reserved, Number of dial-in IP and/ or ISDN terminals, Number dial-out IP and/
               or ISDN terminals etc.
       13.13.5 Operator Transaction Logs: operator name (sign-in code), date, activity log (time and
               activity performed).
       13.13.6 Traffic Statistics: system capacity, ports (lines) scheduled, ports in use (scheduled),
               total ports in use (scheduled and unscheduled), total utilization percentage.
       13.13.7 Network statistics
       13.13.8 System alarms
       13.13.9 Scheduling information
                                                 33

14.    VIDEO END EQUIPMENTS SPECIFICATIONS
14.1   Videoconferencing Connectivity - Connect an H.320 & H.323 based videoconferencing
       group or room-based system.
14.2   Video support of 25 FPS over IP network upto 768kbps LAN / WAN & on ISDN BRI
       network upto 15fps at 128 kbps speed.
14.3   Comply with ITU-T H.320 & H.323 standard.
14.4   Video resolutions – FCIF & QCIF
14.5   Monitor support – S-Video or Composite video
14.6   Must have document camera
14.7   VCR playback and recording connectivity support.
14.8   Laptop/ PC connectivity support
14.9   Remote control unit for dialing.
14.10 Camera supported – 10x
14.11 Must have Omni Directional microphone
14.12 Ethernet / Internet / Intranet connectivity via. TCP/IP, DNS, WINS, DHCP, ARP, WWW &
      telnet.
14.13 Must have 10/100 mbps auto-sensing Ethernet port & RJ-45 connectivity for ISDN BRI
      connectivity.
14.14 PTZ (Pan Tilt zoom) with remote control feature.
14.15 Installation, Configuration, and Management
           i.     Windows SNMP-based configuration utility
          ii.     Telnet
         iii.     Local configuration via serial port or network
         iv.      Remote configuration via modem (PPP)
          v.      Remote software upgrade via the network.
15.    WORKSTATION SPECIFICATIONS
15.1   The Workstations (two numbers each for Audio Conferencing Bridge and Video
       Conferencing MCU equipment) shall be used for configuration & control of the Audio
       Bridging/ Video MCU equipment and web-based portal for customer registration,
       provisioning, authentication, authorization & self care.
15.2   The minimum specifications for the Workstations are as specified below:
          a.    CPU                       Intel Pentium IV Processor 2.4 GHz or better with 512 KB
                                          with Cache Memory or better
          b.    Mother Board              Intel 845 GE OEM certified
          c.    Bus Architecture          Integrated Graphics , 3 PCI & 1 AGP
          d.    Memory                    128 MB DDR upgradable upto 2.0 GB
          e.    Hard Disk Drive           40 GB Ultra DMA 100 hdd pci Dual Channel Bus Master
          f.    FDD                       1.44 Floppy Disk Drive (3.5‖) Internal
          g.    Monitor                   17‖ SVGA Digital Colour Monitor (Support 1024X768 NI
                                          Resolution)
          h.    Video Controller          On Board 4 MB Dynamic Video memory.
          i.    Keyboard                  112 Keys Keyboard
          j.    Mouse                     Scroll Mouse with mouse pad
                                                  34
            k.   Bays                     4 Bays (2 external and 2 Internal)
            l.   Ports                    2 USB Ports , 1 Serial Port , 1 Parallel Ports, 2 Ethernet
                                          10/100 mbps auto-sensing ports
            m.   DMI                      DMI 2.0 Compliance and support
            n.   CD Writer                8X or better CD ROM DRIVE
            o.   Networking facility      10/100 Network Card
            p.   Operating System         Windows XP (Professional) or industry standard UNIX
            q.   Software                 Norton Antivirus (Latest Version)
            r.   UPS (for each            –48V(-40V to –60V) DC operated with a backup of 30
                 workstation)             minutes
15.3   A customized portal separately for Audio Conferencing bridge and Video Conferencing
       MCU shall be created allowing end users to create and control point to point as well as
       multipoint conferencing from a web interface for ad ad-hoc as well as scheduled conferences.
15.4   The portal application shall also allow authentication (log-in and password) & Authorization
       for utilizing certain services.
15.5   The Portal shall be capable of handling 500 concurrent sessions with a subscriber base of at
       least 10,000. The subscriber shall get a response to his query in time not more than 30 seconds
       under maximum load condition.
15.6   Authentication shall be based on H.235 standard (user name + password) and for IP
       endpoints in the MCU shall support using IP addresses.
16.    BILLING SERVER ( HARDWARE & SOFTWARE)
16.1   Bidder must provide the billing server (hardware & software) to be able to Bill its
       conferencing customers for all the features asked in this document.
16.2   Separate Billing solution shall be supplied for Audio Conferencing & Video Conferencing.
16.3   Bidder must include the customized billing software for generating the full billing must be
       included in the package from.
16.4   Bidder shall supply the API source code & provide full support for the Audio Conference
       Bridge and Video conferencing MCU in case BSNL requires developing their customized
       billing software. The API‘s must provide functions such as set up conferences, control
       conferences, retrieve CDR‘s on the MCU etc. The equipment should support API‘s on XML
       and C++ platforms for any kind of future integration of the equipment with third party
       software for billing purposes.
16.5   The Billing Platform should support issue of Bills to minimum 10000 customers (billable
       entities) and should be scalable to 50,000 customers. The cost of scaling to 50,000 customers
       would be quoted as an optional item.
16.6   The Billing of customers shall be using different parameters given below for determining the
       cost of the call:
       1.   Monthly fixed bill
       2.   Successful call
       3.   Duration
       4.   Time of Day
       5.   Channels used (voice vs. video)
       6.   Bandwidth requested
       7.   Dialed by the conferencing server
       8.   Scheduled call/conference (requires scheduler)
       9.   Any combination of the above
                                                 35
16.7   The Billing platform shall be integrated with the portal to allow billing of users who have
       scheduled conferences through the portal and authorization shall be used in conjunction with
       the Billing server. Eg if a particular user has not paid up his bill access may be denied
       temporarily.
16.8   Other Billing features:
       16.8.1 Fixed rates offered can vary from customer to customer
       16.8.2 Discounts
       16.8.3 Centralized & decentralized Billing
              16.8.3.1       Centralized Billing : There will be a single bill to customer for the use of
                      services. The bill will need to reflect the subscription fees for each of the
                      various offices of the customer.
              16.8.3.2       Decentralised billing : There will be separate bills to each of the various
                      country offices of the customer.
       16.8.4 Issue of duplicate billing. Date of last bill generated and printed from the system
              shall be retained and displayed in the system
       16.8.5 Allow customers login into a web-based customer self-care module for electronic bill
              presentation, SLA monitoring etc
       16.8.6 At least 50 different Tariff structures (TARIFF database file) each of which is a
              matrix of the various service types. The Tariff database file should be capable of
              supporting different tariffs, as applicable to various groups of users. Provision shall
              be made for taking care of different tariff slabs in a billing cycle
       16.8.7 Customer and account management:
              i)      The billing system shall provide its own customer and account management.
              ii) Customers should be easily segmented into various categories as defined by
                     BSNL's business rules.
              iii) The Customer record should include: Name, Key contact, Phone numbers
                      (home/work/mobile/fax), Email Address, Service address, Billing address,
                      Invoice format, Frequency of invoicing, Credit Limit and credit rating, Tax
                      exemptions, Billing preferences, Key dates & BSNL specific fields as required
              iv) It should be able to locate any particular account by the search criteria such as :
                     Customer name, Company name, Address, Phone number, Invoice number,
                     Account number, Any field within the customer record & Combination of fields
                     for complex searches
              v) It should be possible to record notes against customer account and to maintain basic
                      account history.
              vi) It should be possible to associate products/services with a customer, i.e.
                        Add or remove products and/or services and packages.
                        Add/remove Customers to Customer hierarchies to represent an
                          organizational structure of the customer organization.
                        Obtain a graphical view of all entitles within a hierarchy.
                        Change account specific discounts.
              vii) The billing system shall allow :
                       Change account details such as the billing date or method of payment.
                       Request a copy of a previous or current bill statement.
                       Request final bill.
                                                  36
                           Regenerate a past invoice in a different format (e.g. customer requests a
                            detailed version of an invoice that was originally issued as a summary
                            format.
                           Enable customer to view customer information & product details via the
                            Web.
       16.8.8     Billing and Invoicing
                   i.   The billing system should also be able to add/change and terminate bill cycles
                        and schedules.
                 ii.    The system should support an interface to a payment switch for the purposes of
                        making online payments (from a debit account or credit card). Store the
                        received authorization number. Support an interface to a payment switch for the
                        purposes of making direct entry (batch) payments. Store the received
                        authorization number.
                 iii.   Support an interface to a payment switch for the purpose of making payments
                        using Direct Debit and Credit Card.
       16.8.9     Security/ audit
                     i. Each operator will require a logon to the system. Information recorded for each
                        operator should include Username and password, Security profile to define
                        access privileges to data, menu items and forms, Security profile to define
                        access to content specific data, such as allowing a CSR access to only a specific
                        group of account, Personal information – full name, email address and contact
                        telephone number
                     ii. Adjustment limits should be available for each operator to control the maximum
                         adjustment that can be granted to a customer by an operator.
                     iii. A set of workgroups should be available to provide to members of certain group
                          access to different areas and tasks of the billing system.
                     iv. Data should contain audit information including the date/ time of record
                         creation and last modification.
                     v. Web security should be available through SSL encryption.
       16.8.10 Reporting
                i. The billing system should have a flexible-reporting engine that is capable of
                      producing adhoc reports.
                ii. A screen should be available where the user can select report parameters and
                       schedule report generation
                iii. Reports should be available in hard and soft copy
                iv. A variety of reports should be available for Billing Reconciliation, Finance
                      Reporting (Adjustment/Payments/GL etc.), Event Error Reports, Activity
                      reports for number of subscribers, types of subscribers, Reports of users and
                      their security privileges.
                v. Allow customers to download softcopy usage data for analysis.
17.    INTERWORKING & INTEROPERABILITY:
17.1   Bidders shall also ensure that the supplied equipment interworks and interoperates with the
       existing PSTN & GSM network of BSNL.
17.2   Bidder shall ensure that the equipment supplied is as per standards stipulated in this
       document. Further, the bidder shall ensure that it interworks and interoperates with another
                                                     37
       Conferencing equipment that may be procured in future by purchaser in accordance with the
       standards prescribed in this document, for a period of at least three years from the date of
       commissioning of the equipment at no extra cost to the purchaser. Necessary support and
       assistance that may be required for integration of these systems including database
       integration, if any, shall be provided in a time bound manner at no extra cost to the purchaser.
       However the Bidder shall not be held responsible for conforming to any modifications made
       in the said standards after the placement of P.O.
18.    SOFTWARE
18.1   Software version of the equipment being supplied must be latest & indicated in the schedule
       of requirements as well as in order documentation.
18.2   Certified and licensed copies of the application software required for each location, as
       applicable, shall be supplied with back-up copy. No freeware software shall be supplied as
       solution. All software quoted as part of solution shall be licensed for unlimited period.
18.3   For the third party applications software, if any, the bidder should have arrangement with the
       original software supplier for maintenance / upgrade to meet the obligations under this tender
       at his own cost.
18.4   The bidder shall supply new versions of software as and when released by him along with
       associated firmware necessary for ensuring trouble free/ bug free /fault free performance &
       maintenance of the systems/ equipment supplied to the purchaser, free of cost continuously
       for a period of FIVE years from the date of commissioning of the equipment as a part of the
       order against this tender.
18.5   All the latest Software Updates, upgrades and/or patches (including incidental hardware
       upgrades such as DRAM and Flash memory etc) for ensuring trouble free/ bug free /fault free
       performance & maintenance of the supplied systems/ equipment shall be supplied and
       implemented by the supplier at each site during the entire period of Warranty and AMC at no
       extra cost to the Purchaser.
18.6   The supplier shall be responsible for the Acceptance Testing of the Conferencing
       system/equipment through the authority designated by BSNL for all functions of all systems
       after the implementation of latest Software Updates, Upgrades and/or Patches in each system.
19.    VALIDATION:
19.1   The network/ equipment, shall be subjected to on-site validation with appropriate number of
       Video Endpoints equipment by a team designated by BSNL. The Bidder shall arrange for the
       completion of validation of the complete equipment at the designated locations within 75
       days of date of placement of the purchase order.
19.2   Additional time of 30 days shall be given for Validation of the Billing Software and
       Hardware at the request of the Bidder. However the validation for the entire solution
       including the Audio Bridge/ Video MCU shall be treated as completed only after the billing
       solution has been also validated.
19.3   The Bidder shall submit the validation test configuration and schedule for the complete
       equipment, as a part of the bid. The tests shall include tests for features, capacity &
       scalability on the equipment and functional tests on equipment. They shall include capacity,
       performance & functional tests on individual equipment/ network, 100% traffic trials etc.
       The purchaser shall have the right to make modifications or additions to the test
       configurations or techniques of measurement or the number of tests as considered necessary
       by it. Decision of the purchaser shall be final in this regard.
19.4   The validation test schedule shall also include acceptance testing items such as check on
       ironwork, cabling and wiring, key functional test on individual equipment/network, etc
                                                    38
19.5   The Bidder shall provide, at its own cost, the software programs and testers required for
       carrying out the validation tests as per the schedule at no extra cost to the Purchaser.
19.6   The purchaser shall carry out all the tests as detailed in the validation test schedule to confirm
       that the performance of the different modules, subsystems, and entire installation satisfies the
       specified requirement of specifications including service performance.
19.7   Any deficiency found during validation in performance of the system as per the requirement
       shall be rectified by the Bidder immediately at all the locations at no extra cost to the
       purchaser. Any components or modules failing during the validation tests shall be replaced at
       no extra cost to the Purchaser at all the locations by the Bidder.
19.8   After all Validation tests have been successfully carried out to the satisfaction of the
       purchaser, the Testing Authority as designated by the purchaser shall certify the equipment
       at each of the tested locations as fit for commissioning.
20.    TECHNICAL AUDIT OF SYSTEM PERFORMANCE:
       Purchaser reserves the right to carry out technical audit of the supplied Conferencing systems
       through any designated agency from time to time and bidder shall take necessary corrective
       measures to conform to the performance parameters stipulated in the Bid document within
       the period of performance guarantee.
21.    AMC:
21.1   The Supplier shall quote, as a percentage of the equipment cost, for year-wise comprehensive
       Annual Maintenance Contract for three years which shall become effective at the end of the
       warranty period. The cost shall be quoted as a lump sum indicating the percentage. Purchaser
       will do the normal day-to-day operations and fault diagnosis to the extent possible. The cost
       quoted shall include visit of the engineers of the bidder as and when required to meet the
       conditions of AMC. No separate charges shall be paid for visit of engineers or attending to
       faults and repairs or supply of spare parts.
21.2   The cost of the AMC will be added to the basic quotation for the purpose of evaluation at the
       discount rate of 15% per annum. (to arrive at the present value).
21.3   The selected bidder shall sign the AMC Agreement at the time of accepting the Advance
       Purchase Order. The terms and conditions for AMC Agreement are given in Annexure-I to
       Section IV.
21.4   The bidder shall, at the time of submitting the bid, specify the fault control center location
       and how the bidder proposes to carry out repair under AMC. The bidder shall also indicate
       what spares will be kept in different locations. The infrastructure planned to be created by the
       bidder to fulfill his obligations under AMC and his action plan to deal with the various
       situations arising out of hardware and software faults shall be clearly indicated.
21.5   The selected bidder shall submit a bank guarantee against AMC, valid for a period of three
       years and six months before the ongoing date of expiry of the PBG submitted against the P.O.
       Purchaser reserves the right to forfeit the PBG if the BG against AMC is not submitted in
       time. Amount of Bank Guarantee will be the average over three years of the sum of
       discounted values of the yearly AMC charges. The validity of the AMC BG shall have to be
       extended by the bidder to cover the whole three years of AMC, if for any reason the date of
       start of AMC changes.
21.6   The Supplier shall maintain spare / stock of Printed Circuit Board, sub assemblies and
       accessories for the purpose of rectifying the faults and shall keep an up to date record. The
       same shall be liable for inspection by a BSNL team.
21.7   The supplier shall maintain sufficient stock of spares related to the equipment/system at each
       location at his cost, so as to facilitate the first line maintenance by replacement of the faulty
       /affected card/module with a good card/module.
                                                   39
21.8   After the expiry of the annual maintenance contract for three years period, it will be optional
       for BSNL not to enter the AMC contract further, with the Supplier. In such circumstances,
       the Supplier will be bound to hand over the spare parts / sub assemblies / printed circuit
       boards, etc. to BSNL. For this reason, the bidder shall quote, in the bid, the price of these
       parts / sub-assemblies / PCBs to be paid by BSNL at that time. For the purpose of evaluation
       of tender, the sum of these prices will be discounted at the rate of 15% per annum to arrive at
       the present price. However, if additional quantity of spare parts is needed, the bidder shall
       supply them at the same rate. BSNL will have right to purchase spares in quantity, which are
       less or more than the quantity quoted by the contractor in the bid.
21.9   If the purchaser is not satisfied with the performance of the SUPPLIER during AMC, it
       reserves the right to terminate the AMC during its currency, after giving three months notice
       to the SUPPLIER and in such an event the SUPPLIER shall hand over all the spares to the
       Purchaser as indicated above.
21.10 The SUPPLIER shall set up at least one repair center in India within six months from the date
      of purchase order, with the facilities for repair of all types of modules/ units/ equipment
      supplied by it. For third party equipments like Server Switch/ Router, etc. it shall be at the
      option of the SUPPLIER to either carryout the repair on its own or through the facilities of
      third party. BSNL shall, however, interface only with this SUPPLIER in all cases. The bidder
      may establish more such centers in order to keep high uptime for the Conferencing system
      and to meet the criteria of restoration time, repair time etc. provided in the terms & conditions
      of the tender /AMC.
21.11 The support for planning, optimization and tuning after commissioning, whenever needed
      during Operation period/ Warranty / AMC shall be provided by bidder at no extra cost to the
      Purchaser.
22.    DOCUMENTATION – The Bidder shall supply documents in Soft form (CD) & Hard Copy
       on operation, maintenance and planning aspects of the system.
23.    TRAINING
23.1   Bidder shall provide training to about twenty representatives of the Purchaser at no extra cost
       to the Purchaser. The purchaser will bear all the expenses related to travel, boarding and
       lodging of its representatives.
23.2   The training provided shall include training on all the products and services offered by the
       Bidder.
23.3   The quality and content of the training shall be so designed that the representatives of the
       purchaser are sufficiently exposed to all the aspects of planning, engineering, installation,
       testing, provisioning, database administration, operation & maintenance of the supplied
       system/equipment. The training shall also cover necessary hardware and software
       architecture details
23.4   The training modules and their duration shall be finalized by the Bidder in consultation with
       purchaser. The training proposal shall cover the training of all categories of personnel
       outlined above. The training proposal shall include the courses offered, the time table, the
       pre-requisite requirements for the trainees, venue, duration of the course and resume of the
       instructors.
23.5   The purchaser shall decide the schedule and location for the training. The Bidder may submit
       a proposal in this regard as part of the Bid document. The training location shall be in one or
       more of the cities where supplied equipment/ system is to be installed. The Bidder shall
       arrange for instructors to conduct the training at these locations.
                                                 40
23.6   The medium of instruction shall be in English. Also adequate training documents, literature
       and training materials shall be provided to all trainees attending the course. These training
       manuals shall also be written in English.
23.7   For every course conducted by the Bidder, a complete set of the instructors guides together
       with copies of slides and transparencies used, shall be made available to BSNL. BSNL shall
       have the right to retain and use such material provided for internal training without the
       payment of any royalty.
23.8   Ten sets of the detailed training material shall be supplied by the Bidder to enable the
       purchaser to train more of its personnel/ representatives independently.
                                                         41
                                                      SECTION V
                                       SCHEDULE OF REQUIREMENTS
  PACKAGE A – AUDIO CONFERENCING EQUIPMENT
                                                  ITEM                                      QUANTITY
             1.    Audio Conferencing Bridge System equipped with 500 1 number
                   ports, scalable to 1000 ports
             2.    Workstations for configuration and control of the 2 numbers
                   Conferencing equipment & Portal for customer
                   provisioning
             3.    Billing Software & Hardware for Billing 10,000 1 numbers
                   customers
             4.    Optional Item - Expansion Equipment for Audio 1 numbers
                   Conferencing Bridge System from 500 ports to 1000
                   ports
             5.    Optional Item - Expansion Equipment (Software & 1 number
                   Hardware) for Billing 50,000 customers


  PACKAGE B – VIDEO CONFERENCING EQUIPMENT
                   ITEM                                                                         QUANTITY
        1.         Video Conferencing Multipoint Control units for equipped 1 number
                   for 50 ports , scalable to 100 ports
        2.         Workstations for configuration and control of the 2 numbers
                   Conferencing equipment & Portal for customer provisioning
        3.         Billing Hardware & Software for Billing 50,000 customers                     1 number
        4.         Optional Item - Expansion Equipment for Video 1 number
                   Conferencing Multipoint Control units from 50 ports to 100
                   ports
        5.         Optional Item - Expansion Equipment (Software & 1 number
                   Hardware) for Billing 50,000 customers
  PACKAGE C – VIDEO END POINTS
                   ITEM                                                                         QUANTITY
        1.         Video End Point Equipment                                                    30 numbers
        2.         Optional Item - Video End Point Equipment                                    70 numbers
Note:
   1.    The quantities have to be indicated by the Bidder with detailed calculations.
   2.    The bidder shall submit the detailed breakup of the material list up to the card level and software module level
         along with the cost of each item given above in a separate Annexure. In the case of software, the bidder shall also
         provide the breakup of per-user software license wherever applicable.
   3.    The bidder shall include any other hardware/software item required for installing, commissioning the system &
         commercial launch of service.
   4.    Any other item not covered above but essential for successful completion of project on turn key basis should also
         be added in the price schedule and its details should be given in the separate Annexure.
   5.    BSNL shall be at its discretion whether or not to purchase\any or all of the Optional items in Table B.
                                              42
                                          SECTION VI


                            TECHNICAL SPECIFICATIONS




Please refer to Technical Specifications mentioned in Section-IV of the bid document.
                                              43
                                          SECTION VII
                                              PART-1
                                            BID FORM


Tender No Engg/HR/MM-NIT/2003-04/12 dated 24.12.2003
To
       AGM(MM)
       O/O CGMT ,Haryana Circle
       Room No 303
       107-The Mall
       Ambala Cantt- 133001.


Dear Sir,
1.   Having examined the conditions of contract and specifications including addenda Nos…………..
     the receipt of which is hereby duly acknowledged, undersigned offer to supply and
     deliver…………………in conformity with the said drawings, conditions of contract and
     specifications for the sum shown in the schedule of prices attached herewith and made part of
     this Bid.
2.   We undertake, if our Bid is accepted , to commence deliveries within (          ) months and to
     complete delivery of all the items specified in the contract within (        ) months calculated
     from the date of issue of your purchase order.
3.   If our Bid is accepted, we will obtain the guarantees of a Scheduled Bank for a sum not
     exceeding 5% of the contract sum or as stipulated in Section II of the Tender Document for the
     due performance of the contract.
4.   We agree to abide by this Bid for a period of 150 days from the date fixed for Bid opening and it
     shall remain binding upon us and may be accepted at any time before the expiration of that
     period.
5.   Until a formal Purchase Order of contract is prepared and executed, this Bid together with your
     written acceptance thereof in your notification of award shall constitute a binding contract
     between us.
6.   Bid submitted by us is properly sealed and prepared so as to prevent any subsequent alternation
     and replacement.
7.   We understand that you are not bound to accept the lowest or any bid, you may receive.
Dated this ………………… day of ……………..2003
Name and signature ……………………….
In the capacity of …………………….
Duly authorized to sign the bid for and on behalf of ………………………….
Witness……………………….
Address……………………..
Signature……………………..
                                                                                                                         44

                                                                                                             SECTION VII
                                                                                                                 PART-II
                                                                                                         PRICE SCHEDULE
                                                        PACKAGE-A : AUDIO CONFERENCING EQUIPMENT




                                                                                                                                                                                                                                                         basic unit price (Ex-
                                                                                                                                                                                                                                                         factory price indicated in
                                                                            Basic Unit Price exclusive




                                                                                                                                                                                          charges




                                                                                                                                                                                                                                Total Discounted Price
                                                                                                                                                                        Total Price inclusive of
                                                                                                                                                                        all levies & charges (3 x




                                                                                                                                                                                                                                                         Import Content as % of
                                                                                                                                                                        Unit Price inclusive of all
                                                                                                                                Packing &


                                                                                                                                             Any other levies/charges
                                                                                                                                forwarding




                                                                                                                                                                                                      Discount offered if any
                                                                                                                                Insurance




                                                                                                                                                                                                                                                                                      %age of Custom duty
             Item Description




                                                                            of all levies & charges




                                                                                                                                Freight
                                                                                          Excise


                                                                                                                 Sales
                                                                                                          Duty
                                                             Quantity




                                                                                                                         Tax




                                                                                                                                                                        (4+6+8+10+11)
                                                                                                                                                                                   &




                                                                                                                                                                                                                                (13-14)
Sl. No.




                                                                                                                                                                                                                                                         Col.4)
                                                                                                                         Amt.




                                                                                                                                                                        levies
                                                                                                         Amt.




                                                                                                                                      Amt.
                                                                             %


                                                                                                                 %


                                                                                                                                %




                                                                                                                                                                        12)
1            2                                                          3   4             5              6       7       8      9    10      11                         12           13               14                        15                       16                           17




          A. ESSENTIAL ITEMS
          1. Audio Conferencing Bridge System equipped                  1
             with 500 ports, scalable to 1000 ports
          2. Workstations for configuration and control of              2
             the Conferencing equipment and portal for
             customer provisioning
          3. Billing System for billing 10,000 customers
             expandable to 50,000 customers
      i.     Hardware                                                   1
    ii.      Software                                                   1
          4. AMC for three years for complete supplied
             system/ equipment
                                                       45

  i.   1st Year
 ii.   2nd Year
iii.   3rd Year
   5. Documentation – Hard & Soft Copies           3
   6. Installation & Commissioning (locations)     1
   7. Any other item (Note 4)
   B OPTIONAL ITEMS
   8. Expansion Equipment for Audio                1
      Conferencing Bridge System from 500 ports
      to 1000 ports
   9. Expansion Equipment for increasing Billing
      System capacity from billing 10,000
      customers to billing 50,000 customers
  i.   Software                                    1
 ii.   Hardware                                    1
   10. TOTAL (A+B)
                                                                                                                      46

                                         PACKAGE-B : PRICE SCHEDULE FOR VIDEO CONFERENCING EQUIPMENT




                                                                                                                                                                                       charges




                                                                                                                                                                                                                                                      basic unit price (Ex-
                                                                                                                                                                                                                                                      factory price indicated in
                                                                          Basic Unit Price exclusive




                                                                                                                                                                                                                             Total Discounted Price
                                                                                                                                                                     Total Price inclusive of
                                                                                                                                                                     all levies & charges (3 x




                                                                                                                                                                                                                                                      Import Content as % of
                                                                                                                                                                     Unit Price inclusive of all
                                                                                                                             Packing &


                                                                                                                                          Any other levies/charges
                                                                                                                             forwarding




                                                                                                                                                                                                   Discount offered if any
                                                                                                                             Insurance




                                                                                                                                                                                                                                                                                   %age of Custom duty
             Item Description




                                                                          of all levies & charges




                                                                                                                             Freight
                                                                                        Excise


                                                                                                              Sales
                                                                                                       Duty
                                                           Quantity




                                                                                                                      Tax




                                                                                                                                                                     (4+6+8+10+11)
                                                                                                                                                                                &




                                                                                                                                                                                                                             (13-14)
Sl. No.




                                                                                                                                                                                                                                                      Col.4)
                                                                                                                      Amt.




                                                                                                                                                                     levies
                                                                                                       Amt.




                                                                                                                                   Amt.
                                                                           %


                                                                                                              %


                                                                                                                             %




                                                                                                                                                                     12)
1            2                                                        3   4             5              6      7       8      9    10      11                         12           13               14                        15                       16                           17




          A. ESSENTIAL ITEMS
          1. Video Conferencing Multipoint Control units              1
             for equipped for 50 ports, scalable to 100
             ports
          2. Workstations for configuration and control               2
             of the Conferencing equipment and portal
             for customer provisioning
          3. Billing System for billing 10,000 customers
             expandable to 50,000 customers
      i.     Hardware
    ii.      Software
          4. AMC for three years for complete supplied
             system/ equipment
      i.     1st Year
                                                       47

 ii.   2nd Year
iii.   3rd Year
   5. Documentation – Hard & Soft Copies           3
   6. Installation & Commissioning of MCU          1
   7. Any other item (Note 4)
   B. OPTIONAL ITEMS
   8. Expansion Equipment for Video                1
      Conferencing Multipoint Control units from
      50 ports to 100 ports/Port
   9. Expansion Equipment for increasing Billing
      System capacity from billing 10,000
      customers to billing 50,000 customers
  i.   Software                                    1
 ii.   Hardware                                    1
   10. TOTAL (A+B)
                                                                                                                                         48

                                                PACKAGE-B : PRICE SCHEDULE FOR VIDEO CONFERENCING EQUIPMENT




                                                                                                                                                                        basic unit price (Ex-
                                                                                                                                                                        %age ofprice indicated in
                                                           Basic Unit Price exclusive




                                                                                                                                                            charges



                                                                                                                                                                        Total Discounted Price
                                                                                                                                          Total Price inclusive of
                                                                                                                                          all levies & charges (3 x



                                                                                                                                                                        Import Content as % of
                                                                                                                                          Unit Price inclusive of all
                                                                                                                          Packing &
                                                                                                              Any other levies/charges
                                                                                                                          forwarding




                                                                                                                                          Discount offered if any
                                                                                                                          Insurance




                                                                                                                                                                        factory Custom duty
               Item Description




                                                           of all levies & charges




                                                                                                                          Freight
                                                                         Excise



                                                                                               Sales
                                                                                        Duty
                                                Quantity




                                                                                                       Tax




                                                                                                                                          (4+6+8+10+11)
                                                                                                                                                     &




                                                                                                                                                                        (13-14)
Sl. No.




                                                                                                                                                                        Col.4)
                                                                                                       Amt.




                                                                                                                                          levies
                                                                                        Amt.




                                                                                                              Amt.
                                                            %



                                                                                               %


                                                                                                              %




                                                                                                                                          12)
1              2                                   3 4                    5             6      7       8      9       10 11 12 13 14 15 16 17

          A. ESSENTIAL ITEMS
          1. Video End Point Equipment 30
          B. OPTIONAL ITEMS
          1. Video End Point Equipment 70
               Notes
          1.   The quantities have to be indicated by the Bidder with detailed calculations
          2.   The bidder shall submit the detailed breakup of the material list upto the card level and software module level along with the cost of each item given above in a separate
               Annexure. In the case of software, the bidder shall also provide the breakup of per-user software license wherever applicable.
          3.   The bidder shall include any other hardware/software item required for installing, commissioning the system & commercial launch of service.
          4.   Any other item not covered above but essential for successful completion of project on turn key basis should also be added in the price schedule and its details should be given
               in the separate Annexure.
          5.   The item wise cost of the optional items shall not exceed the cost of similar items mentioned in Table A above
          6.   Separate city wise list of the items required for expansion up to the maximum capacity at each of the locations shall be provided and accordingly quoted here.
          7.   BSNL shall be at its discretion whether or not to purchase\any or all of the Optional items in Table B.
          8.   ―We hereby declare that in quoting the above prices, we have taken into account the entire, credit on inputs available under the MODVAT Scheme introduce w.e.f. 1.3.1986
               and further extended on additional items till date
                                                49
                                              SECTION VIII
                                          BID SECURITY FORM


Whereas ……………………(hereinafter called‖ the Bidder‖) has submitted its bid dated ……………. for
the Supply, installation, configuring & commissioning and technical & technology support on
turnkey basis for BSNL‟s Certification Authority vide Tender No…………….dated…………
KNOW ALL MEN by these presents that We …………….of…………..having our registered office at
………………… (hereinafter called the ―BANK‖) are bound unto ……………………(hereinafter called
the ―the purchaser‖) in the sum of Rs…………….. for which payment will and truly to be made of the said
Purchaser, the Bank binds itself, its successors and assigns by these present.


THE CONDITIONS of the obligation are:
1.     If the Bidder withdraws his bid during the period of bid validity specified by the Bidder on the Bid
       form or
2.     If the Bidder, having been notified of the acceptance of his bid by the Purchaser during the period
       of bid validity.
          (a) fails or refuses to execute the Contract, if required; OR
          (b) fails or refuses to furnish the Performance Security, in accordance with the
              instructions to Bidders.
We undertake to pay to the Purchaser up to the above amount upon receipt of its first written demand,
without the purchaser having to substantiate its demand, provided that in its demand, the purchaser will
note that the amount claimed by it is due to it owning to the occurrence of one or both of the two
conditions, specifying the occurred condition or conditions.
This guarantee will remain in force as specified in clauses 12 and 28.2 of section II of the Bid Document
up to and including THIRTY (30) days after the period of bid validity and any demand in respect thereof
should reach the Bank not later than the specified date/dates




                                                      Signature of the Bank Authority
                                                      Name
                                                     Signed in Capacity of


      Name & Signature of witness                         Full address of Branch
       Address of Witness                                Tel. No. of Branch
                                                         Fax. No .of Branch
                                                50
                                              SECTION IX


                             PERFORMANCE SECURITY BOND FORM


In consideration of the CGMT ,HARYANA , BSNL (hereinafter called ―the BSNL‖) having agreed to
exempt__________________(hereinafter called ―the said contractor(s)‖) from the demand under the terms
and conditions of Agreement/ Purchase Order No______________ dated ___________ made between
_______________ and ____________ for the Supply, installation, configuring & commissioning and
technical & technology support on turnkey basis for BSNL‟s Certification Authority (hereinafter
called the ―said agreement‖), of security deposit for the due fulfillment by the said contractor(s) of the
terms and conditions contained in the said Agreement, on production of the bank guarantee for
____________________________ we,(name of the bank)________________________ (hereinafter refer
to as ―THE BANK‖), at the request of the said contractor(s) do hereby undertake to pay to the BSNL an
amount not exceeding __________________ against any loss or damage caused to or suffered or would be
caused to or suffered by the BSNL by reason of any breach by the said contractor (s) of any of the terms
or conditions contained in the said Agreement.


2.          We (name of the bank)___________________ do hereby undertake to pay the amounts due and
payable under this guarantee without any demure, merely on a demand from BSNL by reason of breach by
the said contractor(s) of any of the terms or conditions contained in the said Agreement or by reason of the
said contractor(s)‘s failure to perform the said Agreement. Any such demand made on the bank shall be
conclusive as regards the amount due and payable by the Bank under this guarantee where the decision of
BSNL in these counts shall be final and binding on the bank. However, our liability under this guarantee
shall be restricted to an amount exceeding ____________.


3.      We undertake to pay to BSNL any money so demanded notwithstanding any dispute(s) raised by
the said contractor(s)/ supplier(s) in any suit or proceeding pending before any court or tribunal relating
thereto our liability under this present being absolute and unequivocal. The payment so made by us under
this bond shall be valid discharge or our liability for payment thereunder and the said contractor(s)/
supplier(s) shall have no claim against us for making such payment.


4.      We (name of the bank) ____________________further agree that the guarantee herein contained
shall remain in full force and effect during the period that would be taken for the performance of the said
agreement and that it shall continue to be enforceable till all the dues of BSNL under or by virtue of the
said Agreement have been fully paid and its claims satisfied or discharged or till
______________________(office/Department) BSNL certifies that the terms and conditions of the said
Agreement have been fully or properly carried out by the said contractor(s) and accordingly discharges
this guarantee. Unless a demand or claim under this guarantee is made on us in writing on or before the
expiry of TWO YEARS (or as specified in Purchase order) from the date thereof, we shall be discharged
from all liabilities under this guarantee thereafter.


5.       We (name of the bank)____________________further agree with BSNL that BSNL shall have the
fullest liberty without our consent and without affecting in any manner our obligations there under to vary
any of the terms and conditions of the said Agreement or to extend time of performance by the said
contractor(s) from time to time or to postpone for any time or from time to time any of the powers
exercisable by BSNL against the said Contractor(s) and to forbear or enforce any of the terms and
                                                51
conditions relating to the said agreement and we shall not be relived from our liability by reason or any
such variation, or extension being granted to the said Contractor(s) or for any forbearance, act or omission
on the part of BSNL or any indulgence by BSNL to the said Contractor(s) or by any such matter or thing
whatsoever which under the law relating to sureties would, but for this provision, have effect of so
relieving us.
6.     This guarantee will not be discharged due to the change in the constitution of the Bank or the Said
contractor(s)/ Supplier(s).
7.      We (name of the bank)_____________________lastly undertake not to revoke this guarantee
during its currency except with the previous consent of BSNL in writing.



                                Dated the ____________________ day of ________________


                               for ______________________________________


                               (Indicate the name of bank)
                                                 52


                                               SECTION X
                   LETTER OF AUTHORISATION TO ATTEND BID OPENING
( To reach __________________________ before date of bid opening )
To


         AGM(MM)
         O/O CGMT ,Haryana Circle,
         Room no:- 303
      107- The Mall
         Ambala –133001


Subject: Authorization for attending bid opening _________________________ (date) in the Tender of
______________________________________________________


       Following persons are hereby authorized to attend the bid opening for the tender mentioned above
on behalf of ______________________________________(Bidder) in order of preference given below.


Order of Preference                  Name                      Specimen Signatures.



I.


II.


Alternate
Representative


Signatures of Bidder
Or
Officer authorized to sign the bid documents on behalf of the bidder.


Notes:
1. Maximum of two representatives will be permitted to attend bid opening. In case where it is restricted to
one, first preference will be allowed. Alternate representative will be permitted when regular
representatives are not able to attend.
2. Permission for entry to the hall, where bids are opened, may be refused in case authorization as
prescribed above is not recovered.
                                                53
                            ANNEXURE – I (OF SECTION IV)
                    ANNUAL MAINTENANCE CONTRACT ( AMC)
SCOPE AND TERMS

1.   The following terms shall apply for the items supplied as well as for the work done by the
     contractor.
2.   The Annual Maintenance Contract shall start immediately after warranty period ends. The
     comprehensive Annual Maintenance Contract (here in after called AMC) shall be for Three
     years.
3.   During the period of AMC contract, the successful bidder (herein after called the contractor
     shall
         a. Diagnose the hardware &software faults.
         b. Rectify the hardware/software faults.
         c. Repair/replace the faulty PCB and any other part etc. of the equipment.
         d. Carry out the periodic preventive maintenance.
         e. Upkeep the software periodically
         f. Upgrade the software to latest version.

4.   The bidder shall provide service/maintenance to he purchaser, in the presence of user at the
     locations where Hardware and Software products will be installed.

CONDITIONS

5.   Any fault affecting availability of service of 5% or more of the equipment, it shall be treated
     as major fault. All major faults shall be rectified within 3 Hrs. of its reporting to the
     contractor.
6.   Any fault affecting availability of equipment less than 5% of the equipment, it shall be
     treated as minor fault. All minor faults shall be rectified within 24 hrs Of its reporting to
     the contractor.
7.   The contractor , if fails to rectify major/minor faults within the stipulated duration shall be
     liable to pay penalty as under:
       Major fault Rs. 80000/- per day
       Minor fault Rs. 40000/- per day

     For the entire period of breakdown including Saturdays, Sundays and Holidays; subject to a
     maximum equal to half-yearly AMC charges

8.   The BSNL field units will report the faults on telephone/through FAX/E-Mail to the fault
     control Centre of the contractor. The duration of the fault will be counted from the time it is
     reported over telephone, FAX or E-Mail.
9.   The bidder shall, at the time of submitting the bid, submit the proposal specifying the fault
     control Centre locations other than the one in the department premises and how bidder
     proposes for carrying out repair under AMC. He shall also indicate what spare will be kept
     in different locations which shall be maintained as ready stock at all times, during the AMC
     period. The infrastructure planned to be created by the bidder to meet his obligations under
     AMC and his action plan to deal with the various situations arising out of Hardware faults
     shall be clearly indicated.
                                                 54
10.   (a)    The purchaser shall pay the AMC charges to the contractor on half yearly basis at
      the end of the respective half-year and the contractor shall submit a performance bank
      guarantee for the amount equal to the highest of the three years of AMC quoted by he
      bidder at the time of signing of the AMC agreement, which is separate from the
      Performance Bank Guarantee in Section IX
      (b)    The performance guarantee for yearly AMC period shall be valid for period of one
      and a half year.
      (c )   The proceeds of the performance guarantee shall be payable to the purchaser as
      Compensation for any loss resulting from the failure to complete the obligation under the
      AMC.
11.   The contractor shall maintain spare/stock of Printed circuit Board, Sub-assembly and
      Accessories for the purpose of rectifying the faults and shall keep an up-to-date record.
      These spares shall be kept under the custody of the bidder in BSNL‘s premises. The same
      shall be liable for inspection by a BSNL team.
12.   The entire process of repair/replacement of defective component has to be completed within
      21 days. In case of delay beyond 21 days the vendor shall be charged penalty @ Rs.
      100000/- ( Rs. One lakh only) per day for 30 (Thirty) days and beyond that @ Rs. 200000/-
      ( Rs. 2 lakh only ) per day.
13.   The contractor shall prepare the schedule of preventive maintenance of each quarter and
      shall submit the same to BSNL in advance. The preventive maintenance shall not affect the
      normal functioning of the system.
14.   The contractor shall maintain a consolidated logbook at its central location and also at each
      node ( to be kept with BSNL) wherein the corrective/preventive maintenance undertaken by
      the contractor shall be entered and the same shall be countersigned by the user.
15.   Replacement of any part should be done with the approval of BSNL personal and a record is
      to be maintained with the system-in-charge.
16.   The successful bidder shall be solely responsible for the maintenance and repair of the
      software/hardware system, equipment and parts, thereof and BSNL shall not be liable to
      interact with the partners/collaborators or sub-contractors of the contractor.
17.   Neither Bid security nor Performance Security shall fetch any interest Bid security of
      unsuccessful bidder shall be returned after finalization of tender. Bid Security of Successful
      bidders will be returned on acceptance of Performance Security.
18.   Termination Clause: If the purchaser is not satisfied with the performance of the supplier/
      contractor during the AMC he would be able to terminate the AMC during its currency,
      after giving one month notice to the supplier/contractor.
19.   FORCE MAJEURE: Neither the BSNL nor the system maintenance firm shall be liable to
      the other for any delay in or failure of performance of their respective obligations under the
      agreement caused by occurrences beyond the control of the BSNL nor the system
      maintenance firm ( as the case may be) including but not limited to fire ( including failure
      or reductions), acts of God, acts of the public enemy, wars, insurrections, riots, strikes, lock-
      outs, sabotage, any law, status of ordinance, thereof or any other local authority, or any
      compliance therewith or any other causes, contingencies of circumstances similar to the
      above. Either party shall promptly but not later than twenty days thereafter notify the other
      of the commencement; and cessation of such contingency, and if such contingency
      continues beyond three months, both parties agree upon the equitable solution for
      termination of this agreement or otherwise decide the cause of action to the adopted.
                                                55
20.   The contractor should execute both agreements( contractual obligations and AMC
      obligations) in stamped paper of value Rs. 50/- the cost of which should be borne by the
      tenderer. (The agreement should be executed after rate approval).
21.   The vendor shall furnish the name of the contact person, address of his nearest service
      center with telephone and FAX nos alongwith the bid
22.   Spares
      (i)      The supplier shall be required to provide a list of spare parts recommended for
               maintenance for 3 years along with the rates at cards/module level. The purchaser
               may elect to purchase the recommended spares from the supplier at any time
               including at the end of the warranty/AMC ,provided that such purchase shall not
               relieve the supplier from any warranty/AMC obligations under the contract.
      (ii)     The cost of the spares shall be discounted @ 15% over warranty/AMC period ( if
               there is a provision for AMC in the contract) to arrive at the final price of the
               equipment for the purpose of tender evaluation

23.   In the event of termination of the production of the equipment/spare parts, the supplier shall
      notify the purchaser at least 2 years in advance of the impending termination to enable the
      purchaser to procure life time spares. The supplier shall also provide at his own cost to the
      purchaser, the blue print, drawings and specifications of spare parts if and when requested

				
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