Town Hall Manager Job Description ______________________________________________________________ BAC’s business model November 2010 marked the beginning of a new business planning process at BAC and saw the delivery of a number of strategic initiatives which have resulted in a new business model for the organisation. The process involving all staff and board focused around the mission st and a question: ‘What is a 21 Century organisation?’ The work undertaken during this period has led to what BAC believes is a new, sustainable artistic and operating model. Key aspects of the model are artistically - BAC as an invention centre - and organisationally - project-based working throughout the organisation. The premise for this model evolved from two key principals established through the process - identifying the need for growth, not expansion, of the business which led to the need to establish a culture of ‘Doing Less Better’, and a need for more 21st Century working practices. Six strands have been identified as representing BAC as a 21st Century organisation: Developing the Art Supporting & Resourcing Theatre Artists & Practitioners Home and The BAC Experience Care & People Centric Innovative Practices Inspiring a Culture of Sustainability The ideas and principals establish all of which involved staff across the organisation, artists, funders, teachers, the arts team and individuals from Wandsworth Borough Council, architects, producers, executives from peer venues and members of the Board form the basis of the new strategic plan for the next 10 years. Invention Centre The core business of BAC is to be an invention centre for new theatre work. At the heart of this sits BAC’s Scratch Bar. Scratch Bar describes the running of a brilliant, convivial and family friendly café bar which celebrates creativity and offers opportunities for artists (who are in daytime and night-time (from Spring 2011) residencies) to scratch ideas, and co-develop theatre, participation and events with audiences and the BAC team. One option for the work produced by artists in residence might be a co-production with BAC to become a firework project. This is a long run or a bigger festival. The next firework project at BAC is Kneehigh’s Red Shoes in March 2011. The Town Hall Manager is a key member of the BAC team with responsibility for maintaining a high level of customer care for audiences and incoming companies to make BAC a welcoming, enjoyable and safe place to visit. They will work closely with the Bar and Catering Manager, Box Office Manager and Welcome Project Manager as well as the Front of House team. Responsible to: Project Manager Responsible for: Head House Keeper, Porter, Duty Managers, Front of House Assistants and volunteers. Salary: £20,000 - £22,000 depending on experience ______________________________________________________________ Main Duties and Responsibilities Welcome Project To play a key role as part of the Welcome Project in creating an outstanding welcome at BAC for audiences, staff and artists. To proactively engage in the development of a welcome that will make BAC a building that people love to come to whether there is a show happening or not. To develop the role of the apprentice at BAC to become truly cross departmental and a crucial link between front of house and BAC’s artistic programme Firework projects and Scratch Bar To assist in the co-ordination of all Projects and special events programmed by BAC or visiting companies and artists e.g. fireworks, gala performances or public meetings as and when appropriate throughout the year. To work with firework and Scratch Bar project teams to develop a unique Front of House welcome as part of each project. To undertake customer care duties, including dealing with telephone enquiries, general day- to-day enquiries, ushering etc. To manage and support the volunteers and lead on the recruitment. Front of House To be responsible for the management and overseeing of all Front of House systems. To co-ordinate all Front of House staff, including the delegation of duties, time tabling the duty rotas, training and arranging cover for staff absence. To monitor and maintain Fire and Health & Safety standards for all public areas of BAC. This will concentrate on all areas relating to the theatres function within BAC. To be responsible for ensuring that the conditions of all licences and legislation are adhered to, including our Public Performance Licence etc. To monitor and maintain security. Building Management To coordinate with BAC’s Maintenance Technician to ensure that the fabric of BAC is maintained to be fit for purpose on a day to day basis To work closely with colleagues in the Front of House team to ensure that the building is clean and presentable at all times. To liaise with external companies who maintain BAC’s CCTV, fire alarm maintenance and other such contracts. To communicate with artists, staff, audiences and resident companies about building issues. Other In collaboration with other staff, be responsible for the implementation, monitoring and development of BAC’s Equal Opportunities Policy. Any other duties as may reasonably be requested by the Project Manager or General Manager. Terms and Conditions Contracted hours are 35 per week (excluding a daily one-hour lunch break) No overtime payments are available. BAC operates a Time Off in Lieu System. Holidays: 4 weeks per year (5 weeks following one full year of service) Notice Period: 2 months Personal Attributes Essential: 1. A commitment to the values promoted by BAC’s mission. 2. Creativity, passion for the arts and a professional approach. 3. A positive, assertive and flexible approach. 4. Excellent communication skills to all types of people, including feeling comfortable with the public. 5. A customer-focused approach to work, taking into accounts the needs of other people. 6. Strong time management skills. 7. Excellent communication skills. 8. An ability to work on own initiative and as part of a team. 9. A desire to support and develop other members of the team. 10. Understanding of BAC’s artistic programme and the ability to communicate this clearly. Skills and Experience Essential: 1. Experience of working in a customer-facing environment. 2. PC literacy, especially in Microsoft Office. 3. Strong organisational skills. 4. Good problem-solving skills. 5. Ability to manage a team of people. Desirable: 1. Experience of health and safety in a public building/a theatre. 2. Experience of working in the subsidised arts sector. 3. Experience of working in the arts sector. 4. Understanding and experience of BAC’s programme of work. 5. Experience of managing staff, both permanent and casual.