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    Year End Message from Kananelo

                                                                                                                                                                                                                                                              December 2006
    The transformation status enjoyed by Connex Travel over the       I would like to take this opportunity of thanking all of you

                                                                                                                                       HRG Connex Travel
                                                                                                                                                                                                Night of the Stars
    years, gained further impetus in 2006 as it continued to play     from the bottom of my heart for all the long hours and
    a key strategic role in the vast growth of the company. It        support you have given from November 1st when we
    allowed us to become a local leader in business travel, not       introduced the new front office and back office system                                            presents
    through the transformation status of the company alone,           AccTrav and AccPac windows. Your support and patience
    but also through outstanding service levels and the               while debugging the new system has shown the real                 October 2006 –
    application of sound business principles.                         strength of the Connex Team. (Read more about this in the         It was a true night to remember when Kananelo Makhetha, flanked
                                                                      first issue of Drumbeat in 2007).                                 by members of his management team, greeted all the VIP guests at               [Insert collage of pics of various guests and insert pic DSC_0004]
    To recap on the exciting developments of recent months, the
                                                                                                                                        the Southern Sun Airport Hotel in true 'Venetian' style. The team had
    main shareholders of Business Travel International (BTI) this     Thank you also for the continued dedication, commitment           their hands full as there were no fewer than 275 VIP guests in
    year decided to split, resulting in Hogg Robinson Group           and hard work demonstrated throughout this past year.             attendance, namely all of you!!
    pursuing its own independent strategy.                            Thanks to all your efforts, we have enjoyed a highly

    HRG Connex Travel is now a proud member of the Hogg               successful 2006.

    Robinson Group (HRG), worldwide network, formerly known           I wish everyone a restful and peaceful festive season and look                     oking
                                                                                                                                               Sauve-lo en
    as Business Travel International (BTI), the world's leading       forward to welcoming you back to a less stressful New Year.                  gentlem
    travel management organisation, operating in over 89              Here's to 2007 and meeting and exceeding our customer's                        a, fl anked
                                                                                                                                             Makheth han van
    countries.                                                                                                                                  by Step             d
                                                                      expectations, while...                                                          (left), an
                                                                                                                                              Staden           lmore
                                                                                 Going further together!
    Because we are passionate about service and its undoubted                                                                                   Arthur W (right)
    benefits at Connex Travel, we strive to make travel a positive,
    enriching experience for clients so that they return to us
    again and again. Our business has grown, yet again, through
                                                                      Best regards                                                      Guests arrived in their finest attire, looking
    our staff delivering on our values and mission, as is clearly                                                                       every bit as glamorous as their magnificent
    evident by the ever-growing 'Star Column' in Drumbeat.            Add Kananelo signature                                            surroundings.                                                                  [Insert pic DSC_0101, Caption: Zoliswa Tshetshe, MC for the
    We also welcomed new members to our board and early in                                                                                                                                                             evening, 'Connex staff this is your night to excel. We are here
    November migrated our back office with the advanced                                                                                                                                                                tonight to honour those who have gone the extra mile.”]
    ACCPAC system.

                                                                                                                                                                          The 'Belle's' of the ball: Santie
                                                                                                                                                                          Visagie, Charmaine Govender,
                                                                                                                                                                          Isabel Pieterse, Charmaine
      We need you! To contribute to Drumbeat!                                                                                                                             McFarland and Jolanda Burger
      Have any exciting new developments at your branch? Interesting stories you
      would like to share with everyone?
          We would like to hear from you. Please send your contributions to:                                                                                                                          Zoliswa Tshetshe, MC for the evening, 'Connex staff –
          The Editor, Drumbeat, P O Box 786083, Sandton, 2146 or email: Annith@mnapr.co.za                                                                                                            this is your night to excel. We are here tonight to
                                                                                                                                                                                                      honour those who have gone the extra mile.”

8                                                                                        DRUMBEAT ISSUE 10 - 2006                         DRUMBEAT ISSUE 10 - 2006                                                                                                                          1

      We are all stars – although some have                                                                                                                                                                     Going the extra mile…
       shone a little brighter this year –
                                                                              Here's to our stars...                                    Mpumi Tyikwe presented the award for Best Support Staff.                “A man who wants to lead an orchestra must turn his
         I applaud all of you!                                                This is your night!
                                                                                                                                        Again, this award recognises support staff at head office and
                                                                                                                                        branches that have exceeded their job requirements, exhibiting
                                                                                                                                        the exceptional service and a consistently high standard of work.
                                                                                                                                                                                                                         back on the crowd.” James Cook
                                                                                                                                                                                                                    To be a leader you must achieve through the
                                                                                                                                        And the winners were…
                                                                                                                                                                                                                               people you are leading.
                                                                                                                                                                              Inland                            Taking to the stage, Kananelo Makhetha said: 'A leader must be
                                                                                                                                                                        Gilepsy Moathlodi                       a humble person. Real leaders are ordinary people with
                                                                       Arthur Willmore presented the award for the Best Travel                     l
    A proud Kananelo took to the                                                                                                           Coasta rdt
                                                                       Consultant. This award recognises the travel consultants who           le Ecka                                                           extraordinary deter-mination.'
    stage and welcomed guests,                                                                                                          Chanty
                                                                       have gone well beyond the call of duty and have exceeded their                                                                           If you want to be a leader, let your team take the responsibility
    suppliers and staff to the star-
                                                                       job requirements, portraying exceptional service and a high                                                                              through your motivation.
    studded evening.
                                                                       standard of work. And the winners were….                                                                                                 A true leader provides direction, guidance, is humble. A real
    During the roadshows                                                                                                                                                                         Overall        leader is an ordinary person; a mentor, communicator, learner,
    Kananelo and Stephan had                                                                                                                                                                  Sirisha P
                                                                                                                                                                                                        illay   teacher, coach, thinker, disciplinarian and leads by example.
    shared the company's vision                                                                                                                                                                                 This award recognises the manager within the Connex Travel
    and strategy, thus ensuring                                                                                                                                                                                 team that has gone the extra mile and exemplified the
                                   Kananelo Makhetha, Managing
    that everyone had been           Director HRG Connex Travel                                                                                                                                                 abovementioned qualities. This award is given to the person
    introduced and had bought into                                                                                                                                                                              who has achieved most, if not all, of the above attributes.
    the new company vision and mission. The performance                                                                                                                                                         Kananelo then presented the Leadership Award to…. none
                                                                              Coastal              Inland              Overall
    management system which has been perfectly re-aligned                   Neela Lazarus       Mandla Kabinde       Rose Reddy                                                                                 other than…
    with the new company strategy was presented to staff and
    management around the country.                                                                                                                                                                              Arthur Willmore
                                                                       Eugene Venter presented the award for
    “Having shared the importance of customer service during
                                                                       Best Sales Person. This award recognises
    the roadshows, it is important to remember that, as a                                                                                           Head Office Jeff Naidoo
                                                                       the NBSE and/or KAE staff members who
    company in a service industry, the way we service our clients is
                                                                       have gone well beyond the call of duty
    extremely important. We operate in a highly competitive
                                                                       and exceeded their job requirements,                             Jolanda Burger presented the Network Award, recognising the
    market and must make our clients feel important while going
                                                                       portraying exceptional service and a high                        head office department that has gone the extra mile and
    the extra mile to show that we appreciate their business. We                                                                        exceeded expectations. And the winner was…
                                                                       standard of work.
    should have a common understanding of what service quality
    is –                                                                                                                                The Finance Department
                                                                       And the winner was…     Keshni Naidoo                                                          Stephan van Staden accepts the            The sponsors of the Leadership Award prize a trip for two to Mauritius
                                                                                                                                                                                                                (from left to right): Mark Steele (SAA), Michelle Derickson (Holiday
                                                                                                                                                                      award on behalf of his
     'The extent upon which we have met or                             Stephan van Staden presented the                                                               department from Jolanda Burger
                                                                                                                                                                                                                Autos), Arthur Willmore, Kananelo Makhetha, Simmy Lessing (TIC)
                                                                                                                                                                                                                and Emily Goodall (Master Currency). Pictured on the right hand side –
                                                                       Finance Award. This award again recognises both head office                                                                              Kananelo and Arthur
       exceeded our customer's expectations'.                          and branch administrative staff members who have gone the                                                                                Top honours go to the person who receives compliments on an
                                                                       extra mile and exceeded their job requirements. Portraying                                                                               ongoing basis and always keeps her clients happy - Camarin
                                                                       exceptional service and a high standard of work is what makes                                                                            van Eyk receiving the Directors Award, presented to her by
    Know what those expectations are, understand exactly what          these people stand out from the rest. And the winners were…                                                                              Kananelo.
    the client has requested and provide the service accordingly”,
                                                                                                                                                                                                                Camarin receives her
    reiterated Kananelo.                                                                                                                                                                                        award and prize of a
                                                                                                                                                                                                                holiday for two to Phuket
    Kananelo continued that the awards evening was aimed at                                                                                                                                                     from the sponsors (from
    honouring those staff members who had gone the extra mile                                                                                                                                                   left to right): Michelle
    for their clients, displaying all of the above values.                                                                                                                                                      Derickson (Holiday Autos),
                                                                                                                                                                                                                Mark Steele (SAA),
    “As a team, we are as strong as our weakest link, we are what                                                                       Stephan van Staden and the                                              Kananelo Makhetha,
                                                                                                                                        Finance Department, winners                                             Camarin van Eyk, Emily
    we are because of others”, added Kananelo. “Together, as                                                                                                                                                    Goodall (Master Currency)
                                                                                                                                        of the Network Award
    Connex Travel, we are what we are because of our clients.”                                                                                                                                                  and Simmy Lessing (TIC)
                                                                                    Coastal                   Head Office
                                                                              Anusha Mariemuthoo            Sharyn Mangaroo                                                                                     “We are, first and foremost, a service company”, said
                                                                                                                                                                                                                Kananelo. “We are here to offer our clients value and, in return,
                                                                                                                                                Century City strutting their stuff!
              Let us now   Go further together….                                                                                                                                                                to nurture their business. Clients use us because they choose to
                                                                                                                                                                                                                do so. They may elect to use someone else and we therefore
                                                                                                                                                                                                                rely on the Connex team to provide our clients with
                                                                                                                                                                                                                exceptional service,” said Kananelo.
                                                                                                                                                                                                                The Director's Award recognises the staff member who goes
                                                                                                                                                                                                                the extra mile insofar as customer service is concerned. This
                                                                                                                                                                                                                person also leads by example where teamwork is concerned.
                                                                                                                                                                                                                She exemplifies, and lives by, the values of Connex Travel and
                                                                                     Inland                      Overall                                                                                        has received the most compliments from our clients.
                                                                               Marlize Engelbrecht          Petronella Sambo

2                                                                                        DRUMBEAT ISSUE 10 - 2006                         DRUMBEAT ISSUE 10 - 2006                                                                                                                       3

    $$$ Arthur and Jolanda presented the Millionaires
        Award to the branches who have achieved a net
        profit exceeding R1million. And the winners were…

    $$$ Cape Town, Parliament $$$ Port Elizabeth
                                                                 $$$ Pretoria

                                                                 Anton Steyn (left) handed
                                                                 the award to Runaaz
                                                                 Dawood (right), manager     Winners of the Multi-Millionaires
                                                                                                                                                    Long service ... and then some
                                                                                                                                    It is heartwarming to see the list of long service awards,
                                                                                                                                    which makes it obvious that Connex is definitely THE
                                                                                                                                    company to work for!

                                                                                                                                    The following staff members were handed service
                                                                                                                                    awards in their respective categories:
                                                                                                                                                                                                    Then for the 'been there, done that, got the T-shirt'
                                                                                                                                                                                                    20 Years' service:
                                                                                                                                                                                                    • Isabel Pieterse
                                                                                                                                                                                                                                            30 Years' service:
                                                                                                                                                                                                                                            • Arthur Willmore
                                                                                                                                                                                                                                            • Krish Mudray
                                                                                                                                                                                                                                            • Anton Roux
                                                                 of the Pretoria branch      Award Pretoria branch                  5 Years' service:
                                                                 The evaluation criteria for the In-House Award are                 • Ugendrie Pillay   • Damiao Magaia        • Lisa Felix
                                                                 growth of business, retention of customers,                        • Colleen Fritz     • Mandy Thomas         • Anton Steyn
                                                                 operational excellence, customer satisfaction,                     • Andrew Pelo       • Anna Dos Santos      • Indiran Nair
                                                                 financial excellence in debtors, BSP, expense                      • Letsepa Jobo      • Thelma Mashaoane     • Bronwyn Smith
                                                                 management and human resource management.                          • Alice Jacobs      • Shamiema Abdulla     • Dot Baines
                                                                                                                                                                                                     20 Years' service
                                                                                                                                    • Petro Purves      • Bernice Ramulongo    • Lana Makue          Isabel Pieterse
         A proud Sharon Nash            Tanja Lapersonne         Lindiwe Qangule presented the In-house Award to
                                                                                                                                    • Sandra Burger     • Zoleka Matiwane      • George Buys         (right) receives her
          (centre) accepts the         (centre) accepts the      the winning branch. And the winner was…
           award from Arthur           awards from Arthur                                                                           • Neela Lazarus     • Mogaetsi Lamola      • Rose Tonga          long service award

                                                                        $$$ Telkom
                                                                                                                                                                                                     from Kananelo
           Willmore (left) and          Willmore (left) and                                                                                                                                                                   30 Years' service (from left to right):
         Jolanda Burger (right)       Jolanda Burger (right)                                                                                                                                                                   Arthur Willmore and Krish Mudray
                                                                   A very proud Santie                                                                                                                                           receive their long service awards
                                                                                                                                                                                                                                         from Kananelo Makhetha
                                                                   Visagie (second

                                        $$$ Transnet               from left) and her
                                                                   team pictured with
                                                                                                                                                                                                    And last, but definitely not least:
                                                                                                                                                                                                    These gentlemen have 'been there, done that, got the T-
                                          Theresa Visser           Lindiwe Qangule                                                                                                                  shirt', and starred in the video!!
                                          (centre) accepts the     (fourth from left)
                                                                                                                                                                         Charmaine McFarland,
                                          award from Arthur                                                                                                                                                                                 40 Years' service:
                                                                                                                                                                           Regional Operations
                                          Willmore (left) and
                                          Jolanda Burger
                                                                 Mpumi Tyikwe presented the Branch of the Year                   5 Years' serv                                  Manager, Inland                                             • Sydney Green
                                                                                                                                              ice                         announces the names
                                          (right)                Award to the branch which excelled in growing their                                                                                                                        • Archie Fraser
                                                                                                                                                                            of the persons with
                                                                 business, retaining customers, operations, customer                                                     between five and nine                                         40 Years' service (from
                                                                 satisfaction, financial excellence and expense                     10 Years' service:                             years' service                                      left to right) Theresa
        The Multi-Millionaires Award was presented by            management. And the winner was….                                   • Kananelo Makhetha                                                                                Visser (accepted on
        Anton and Zoliswa to the branches achieving a net                                                                                                                                                                              behalf of Archie Fraser)
        profit exceeding R2million. And the winners were…                                       $$$ Port Elizabeth                  • June Blevins
                                                                                                                                    • Pravi Singh
                                                                                                                                                                                                                                       and Sydney Green
                                                                                                                                                                                                                                       receive their service
    $$$ Durban
                                                                                               Tanja Lapersonne (centre)            • Carin Oelofse                                                                                    awards from Kananelo
                                                                                               accepts the award from               • Rina Venter                                                                                      Makhetha
                                                                                               Mpumi Tyikwe (left) and
                                                                                               Arthur Willmore (right)              • Zach Phadi                                                    Thank you for all your loyalty, dedication and making
                              June Blevins proudly                                                                                  • Mavis Peter                                                   HRG Connex Travel the special team that it is!
                              displays her branch's              “Without my staff, we would not be here tonight!”,                 • Jolanda Burger
                              award!                                                                        Tanja Lapersonne.       • Keshni Naidoo                                                 A big thank you to our sponsors for helping
                                                                 If you were ever in                                                • Nomsa Komani                                                  us make our awards evening so special:
                                                                 doubt as to who is in                                              • Bridgette Leferela
                                                                                                                                                                 ' s ervice
                                                                                                                                                                                                    • Avis                          • Imperial Car Rental
                                                                 charge at Connex, this                                             • Neesha Gonzalves   10 Years                                   • British Airways               • Master Currency
                                                                 should prove that the
                                                                 women are in charge!                                               15 Years' service:                                              • Budget                        • Protea Hotels
                                                                 Winners of the Branch                                                                                                              • Diners Club International     • South African Airways
                                                                 of the Year Award                                                  • Santie Visagie                                                • Galileo                       • Southern Sun
                                                                                                                                    • Sharon Nash                                                   • Holiday Autos                 • Travel Insurance
                                                                                                                                                          15 Years' service
                                                                                                                                                            Santie Visagie                                                            Consultants
                                                                                                                                                           (right) receives
                                                                                                                                                          her long service                                                  Lending our
                                                                                                                                                             award from                                                     stars a
        Winners of the                                                                                Board members of
                                                                                                                                                               Kananelo                                                     colourful
        Multi-Millionaires                                                                            Connex Travel                                                                                                         sparkle; the
        Award Durban                                                                                  (from left to right):                                                                                                 Cape Town
        branch                                                                                        Mpumi Tyikwe,                                                                                                         Team - bright
                                                                                                      Lindiwe Qangule                                                                                                       colours
                                                                                                                                                           Sharon Nash
                                                                                                      and Kananelo                                                                                                          abound!

4                                                                                DRUMBEAT ISSUE 10 - 2006                        DRUMBEAT ISSUE 10 - 2006                                                                                                               5

    Supplier Awards                                                                                                                    Laughter is the best medicine! – Character of the year
    The suppliers took to the stage to hand out awards to various      Carin Claasen from Imperial handed over two awards for           “It is said that as we grow up, we smile less often”.
    branches, thanking them for their ongoing support:                 Branch of the Year and the winners were…
                                                                                                                                        The person who is the winner of the Character of the Year award is just the antithesis of
    Leanne Muir from Southern Sun handed out two awards. The                                                                            the above statement. This person smiles more every day, makes us laugh and makes the
    first one went to Hatfield, Pretoria for the Most Improved                                                                          working environment pleasurable. This person's laughter is known from Pretoria to Port
    Branch. The second award went to the Durban branch for the                                                                          Elizabeth, Cape Town to Pietermaritzburg and everywhere in between. This person is
    Top Supporting Branch.
                                                                                                                                        always lively, despite the odds.
                                                                                                                                        Kananelo handed the Character of the Year award to Nomsa Rini!

                                                                                                                                            Nomsa Rini (left), for once, was rendered speechless when handed her prizes by Kananelo
                                                                                                                                            Makhetha (right). Only for a short while though, until it was announced that she had won
                                                                                                                                             domestic air tickets from BA Comair, car rental from Imperial and accommodation at any
                                                                                                                                                                                                            Protea Hotel of her choice!
                                                                           Coastal winner: Century        Inland winner: Parktown!
                                                                           City! Devi Reddy, branch       Carin Claasen, Imperial
                                                                           manager (left) and Carin       (left) and branch manager
                                                                                  Claasen, Imperial.      for Parktown, Mandy
      Leanne Muir, Southern Sun       Leanne Muir, Southern Sun
      (left) and Runaaz Dawood,       (left) and Pravi Singh, branch
        branch manager, Pretoria
                                      manager, Durban.
                                                                                                                                       Thank you!
                                                                                                       Tanja Lapersonne (left)
                                                                                                       collecting yet another Branch    Kananelo thanked the following people for their contribution towards making the evening such a
                                                                                                       of the Year award for her        success:
                                                                                                       branch from Hein Siecker
                                                                                                       from Budget.
                                                                                                                                                                           Zoliswa Tshetshe,                           The head of the
                                                                                                                                                                           MC for the evening.                         organising
                                                                                                                                                                                                                       team, Santie
         Mark Steele, SAA (right)     Lurene Krone, Protea (left)
                                                                              Simmy Lessing from Travel
      handed their Branch of the      handed their Branch of the
                                                                           Insurance Consultants opted
    Year award to the PE branch.      Year award to Hatfield
                                                                              to do a lucky draw for the
    A beaming Tanja Lapersonne        Pretoria with Runaaz
                                                                                evening. Werner Bothma
    accepts the award on behalf       Dawood, branch manager,
                                                                          (right), accepts his prize from
                    of her team.      accepting the award.
                                                                                     Simmy Lessing, TIC.

                                                                                                       Otieno Okelle, Diners Club
                                                                                                       (right), hands over their
                                                                                                       Administrator of the Year
                                                                                                       award to Nierusha Boodram.

           Runaaz Dawood from         Sharon Nash (left) accepts
           Pretoria Hatfield (left)   her award from Carina
                                                                                                                                                                            The organisers, consisting of Ketsi Ralebese,
       accepts yet another award      Shellard, Avis.                                                                                                                         Collette MacFarlane and Jolanda Burger.
     on behalf of her branch this
      time for the office booking
         the most segments with
        Galileo from Juan Venter,                                      Apologies were received from Donya Kritzinger from Comair         Their efforts were much appreciated by everyone!
                    from Galileo.                                      who was unfortunately ill.

6                                                                                       DRUMBEAT ISSUE 10 - 2006                        DRUMBEAT ISSUE 10 - 2006

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