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SPeciAlS AnD SAleS PAGe 5 | MeMbeR couPonS PAGe 5 | clASSeS PAGe 6–7 www.rivermarket.coop Currents June–July 2010 Are You Satisfied with Your co-op? By Silvia Conger T o help us better understand member-owners, we mailed 1,029 surveys to randomly selected member- owner households in October and November of 2009. The response rate of 43% was significantly higher than the national average of co-ops conducting this type of survey. Your generous response ensures a high rate of accuracy. The following includes a synopsis of the final, sixty-one page report. Who Responded? While satisfaction was high with regard their primary grocery store. This contrasts To pare down a more diverse picture, to Product Quality/Freshness (83%) and greatly with the national survey database here’s a basic demographic characteristics Availability of Natural/Organic Foods showing 35% of respondents spending the list of the majority of respondents: female (92%), we were rated relatively poorly majority of their grocery dollars at their (84%); age fifty-five and above (53%); at with regard to meeting needs on Prices particular co-op. least a four-year college degree (70%+); (32%). live more than five miles from the co-op Satisfication, to page 7 (56%); been members more than five Member-owners report high satisfaction years (58%); household income over with the information they deem $50,000 (75%+); and no children in the important that the co-op delivers Important Dates household (60%). including store specials, locally produced June products, the environment, and health All month ...... 10% off bulk sale! Are You Satisfied? and nutrition. 12 ................ Stillwater Farmers' Market “Overall satisfaction,” at 88%, is high. begins Do Your Shopping Patterns 21–27 .......... Anniversary sales Sixty-one percent said the co-op is Reflect Your Satisfaction? “meeting needs” either “well” or “very 27 ................ Anniversary celebration/fire For most survey respondents the co-op is muster well.” Eighty-nine percent said it was their secondary grocery store. Our main July likely they “Would Recommend River competitor is Cub Foods, the primary 6 .................. Summer Tuesday begins Market Community Co-op to a Friend or grocery store of thirty-nine percent. 7 .................. Wellness Wednesday Colleague.” Fourteen percent view River Market as 17 ............... boomsite cleanup June–July 2010 2 River Market Tenth Anniversary at our current location www.rivermarket.coop J une 21 is River Market’s tenth Currents anniversary in our current downtown location! It’s hard to Mead Stone believe that it’s been that long since General Manager we were in the building on Williams firstname.lastname@example.org Street. To celebrate, we’re having a Andre Bessette week of special sales from Monday, Marketing and Membership email@example.com June 21 through Sunday, June 27. For change of address Then to cap off the celebration we are or to inquire about membership having a fire muster on Sunday, June Call 651-689-0125 27. Don’t know what a fire muster is? e-mail: firstname.lastname@example.org That’s alright, neither did we but it River Market Community Co-op 221 N. Main St. sure sounds fun. It’s an event involving More information will be posted in Stillwater, MN 55082 fire trucks (both older and newer) and the store and on our website as the For employment information visit our date gets closer. Look for specifics on website or check postings on our entry will be held in Lowell Park. There doors. Equal Opportunity Employer will be plenty of activities for kids the anniversary sales as well, each day and adults, demonstrations of various of the week different items will be on All River Market Members are welcome to attend monthly board meetings. Meetings functions of the fire trucks and much sale. Thanks for helping us have fun are generally held the fourth Tuesday of each more. celebrating ten years in our present month from 6:30–8:30 p.m. in the River Market Loft space across Main Street. The location! Board of Directors welcome members at the meetings. River Market Board of Directors Matthew E. Ludt, President 612-964-2259 MattLudt@Minnesota-Trial-Lawyer.com Moonflower bags EvaLee Miller, Vice President 651-439-0241 • 651-491-2289 cell “It all started two years ago with a pair of my email@example.com jeans.” This is what Renee Lindquist, a yoga Barb Miller, Secretary instructor, will tell you if you ask how she 651-260-7056 firstname.lastname@example.org and Sue Hedin started their current business. Karl Diekman, Treasurer Sue is a fabric artist who recently relocated 651-430-8182 from her home studio to one she shares with karldiekmanquestionsauthority@Q.COM Renee in the Staples Mills building. Dave Browne 651-430-1979 • email@example.com Together they use quality, reclaimed Silvia Conger materials to make one-of-a-kind shopping 651-275-1474 • firstname.lastname@example.org bags and slouches that somehow manage Jeanne Hamlin 612-616-6861 to be hip, sophisticated and elegant all at email@example.com once. Together they hunt for fabric and Chris Kohtz other materials, design the bags and Sue sews 651-770-6792 • firstname.lastname@example.org Maura Shuttleworth them with expertise. The finished product 612-803-3481 is something you would find at a high-end email@example.com boutique, and we’re excited to be carrying them at our store. Buying these bags supports two local artists and recycling, all at once! River Market 3 June–July 2010 investing in our co-op By Mead Stone i n January, River Market bought a new (refurbished) produce wet case. This was the single largest investment in equipment we have made since I’ve been here and probably since we opened in the Maple Island location 10 years ago this coming June 21st. This was a pretty big event for us. Then, after what seemed like an excruciatingly long wait (a few weeks), we got the racks for the case. The produce stays fresher and the sprinklers seem to keep the product moister—especially most co-ops; indeed, we typically turn our a local business, supporting your on the top shelf—the light is brighter, inventory (in dollars) more than twice a community, and providing an alternative and the product “pops”. Oh, and for last week. That means our product is fresher, form of business in which the residents quarter, January through March, produce and when our produce is local we also of our community can freely chose to sales were up 13.4%—the increase in sales avoid a 1,500-mile trip across the country get involved. Unlike most corporate about twice the case cost. I think that was transporting produce grown in other areas. stockholders, you are member-owners a good investment. Think of consuming all of your produce who use the product you’ve invested in at home twice a week and realize that this and democratically elect your board of But this particular investment goes means fresher product for you and your directors. Think about that: You can run further. We are approaching the peak of friends and families. for our board! our local produce season. If our produce sales go up, sales by local farmers to us In another direction, River Market July 1st marks my 7th anniversary of also increase. Their local purchases at recently started a small scale, trial program working for you. There’s a theory that other St. Croix Valley businesses increase of delivering River Market products to says all of my body’s cells will have been and help to sustain our community, in the St. Croix Preparatory Academy in replaced over that seven-year period. turn helping River Market to continue Bayport. I doubt if we will show the kind (Maybe that explains a slight itchiness?) to grow and play an ever-expanding role of economic return at SCPA that we see Many things have changed, but what I in our local economy. Programs like Buy with the new produce case, but here we’re think has maintained over more than Fresh Buy Local and Eat Local America dealing with a different kind of return. 32 years is the role River Market (and play important roles in helping all of us to SCPA was willing to offer their students a Valley Co-op) continues to play for you: become more aware of the true benefits “healthy alternative” in their cafeteria and a source of healthy, nutritious food in our of locally grown and produced products. that is extremely important to us at River community. Now nearly half of River Market’s vendors Market. If we can offer kids good food As always, thank you for being both are local. Our recent Health Fair gave early and teach them to make healthy supportive of our work and being such you a chance to meet over 20 local choices about their eating, that's another fantastic people! Writing as an owner- practitioners and vendors right in our kind of strengthening of our community. member, it’s a meaningful treat to shop at co-op. I hope you can see the relationship River Market Community Co-op, where Our produce department recently won between your $80 investment in River cheerful, energetic, and knowledgeable an award for being one of the most Market shares to create a better grocery employees just might know your name outstanding produce departments in all store and positively influencing your and enjoy both their work and talking of the National Cooperative Grocers community. While a member-owner can with you. Some years ago another general Association, made up of more than 100 save money through ownership in your manager told me that co-ops are really in cooperatives around the country. We co-op, the “deal” is not entirely about the business of relationships—now isn’t “turn” our product more frequently than money. It is very much about supporting that true! June–July 2010 4 River Market news & notes June bulk Sale Everything in our bulk department (excluding pre-bagged items) is 10% off during the whole month of June. Our member survey conducted at the end of last year confirmed that our large, fresh bulk department helps set us apart from other grocery stores. This is a great chance to stock up on summer spices. Farmers’ Market The Stillwater Farmers’ Market begins re-arrange the bulk department as well. on Saturday, June 12. The coffee has moved the end cap where River Market will be the dried fruit was before. The dried there again this year fruit is moving into the bins beneath selling cheese. The the granolas. We are in the process of Market is Saturdays converting the bottom row of bins to from 7:30 am until noon, through items that are pre-bagged. October. co-op changes Stillwater Gardens Tour Summer Tuesdays The conversion to our new front-end Interested in seeing gardens grown by your Every Tuesday evening from July 6 register system is moving along smoothly. fellow co-op shoppers, or having people through August 17 there is food, music Thank you for your extra patience as we tour your garden? We are organizing a tour and movies in Lowell Park. River Market continue to familiarize ourselves with the of local gardens for Saturday, August 14. If has been involved for many years, and changes. Also, we apologize to some of you are interested in opening your garden will be again this year. We are proud to be our newer member-owners whose member up for viewing for a day, please email Ola sponsoring the final night on August 17, accounts took longer than usual to create. at firstname.lastname@example.org. which has a local theme. Thank you for your patience while we boomsite cleanup Day On Saturday, July 17 from 1 pm – 3pm we are asking for volunteers to help us clean up the boomsite along the river, just north of the store. More information along with a signup sheet will be at the customer service desk in July. Plastic #5 Recycling We are accepting clean #5 plastic containers to be recycled, but not lids unless the lid itself is labeled as a #5. Please bring them from 10 am – 5 pm on Tuesdays and Saturdays. Summer Hours This is a reminder of our new hours for summer: Monday through Friday 8 a.m.–9 p.m., Saturday and Sunday 9 a.m.–8 p.m. River Market 5 June–July 2010 New members (March–April) GM Specials June: Sarah & Joel Wendy Schultz Preserve your picnic with PReseRve Jaycocks/Boblit Joanne & Tom RecycleD Plastic taBlewaRe Sue Kennedy Kennedy This BPA-free, melamine-free tableware Antonious & Laura & Scott Carolyn Theunissen Shikawsky is perfect for casual family meals or Mary Hauf Holly & Lee Boyer/ outdoor dining. It is designed for ease Ron Lawrenz Valsvik of use, shaped and weighted for stability Lacey & Will Stephen & Heide and resistance to spills. Mayavski Parent Kimberly Pavek Jean Hulbert Sets of 4: George Gregory Sandra Lutz Plates – Sale $4.99, reg. $7.99 July: Eilers Sally & Jeff Colwell/ Bowls – Sale $4.99, reg. $7.99 siP 2 Go, By Hues & BRews Eileen & Robert Janacek Cups – Sale $4.99, reg. $7.99 Weber Diane Iten Cutlery (8 forks, knives & spoons): These BPA-free plastic 16 oz. sip cups Kat & Spike Sarah & Greg Sale $4.99, reg. $6.49 are perfect for taking an iced tea (or Carlsen Hogan your favorite beverage) on the go. Julia & Kevin Kipka Amy & Ryan Miller June MeMBeR sPecials: Decorated: Sale $8.99, reg. $12.95 Kathleen & Tom Tami & Eric Elbert Swenson PRoDuce Plain: Sale $7.89, reg. $10.25 Rachel & Michael Julie & Dean Bananas—79¢ / lb Squires Newville Celery—25¢ off each Jay & Carol Linda Rasch Bulk July MeMBeR sPecials: Krafthefer Cheryl & Scott Roasted/salted almonds PRoDuce Gary & Nancy Hale 25¢ off / lb Local zucchini—25¢ off / lb Swanson Jean Schalk Regular rolled oats Bananas—79¢ off / lb St. Croix Kirsten & Tracy 25¢ off / lb Bulk Preparatory Academy Skoglund/Jones GRoceRy Great Harvest granola Amy & David Hope Butter 25¢ off / lb Rob & Kathy Krattley Jorgensen salted & unsalted (conventional only) Brown flax seed Donna & Hugh 50¢ off 25¢ off / lb Anne & Joel Schoberg/Fitzgerald Hansen June BuyeR’s sPecials: GRoceRy Jack & Alna Dawn & Roger Deli Hope Butter Williams Heinen Applegate sliced-to-order deli meats salted & unsalted (conventional only) Sue Macloud Kristin Stenborg 50¢ off / lb 50¢ off Benjamin & Denise & Neil Morgan Deneen/ HBc July BuyeR’s sPecials Hauger Lifto Select Nordic products Deli Jean & Jeff Halligan/Hayes Julie & Jason Reed/ 15% off Applegate hot dogs & sausages Richter Eclectic Institute 50¢ off / pack Brandie & Nathan Hart 25% off Line Drive June–July 2010 6 River Market upcoming classes at River Market The classes are held at the Loft, The last Stress-Management format (with photos!) to reveal the Kombucha 101 – How to Make unless otherwise specified. The class You Will ever need relationships and impact we can the Divine Tea Loft is located at 218 North Main have with Fair Trade, indigenous Tuesday, June 8th, 7-9pm Wednesday, June 23rd, 7-8:30pm Street, on the second floor above peoples from around the world Images of the Past and Present, Increasingly so, research elucidates and our local buying power. Please Fermented foods have been used directly across Main St. from River why in response to stress, our bring your questions to learn first- for thousands of years to bring good Market. Entrance is located on the problem-solving ability goes down, hand how you can make a global health to those that use them. south side of the building. The Loft our memory is worse, and we change. Fair Trade refreshments will This class offers tastes of many has a room capacity of 21 people. have challenges with emotionally be served. A Free Class! different variations of kombucha Parking is not allowed in the space calming down. This presentation and instructions on how to next to the building, please use is designed to effectively instruct cloth Diapering class make it. Kombucha starters and street parking or the River Market the attendees with understanding, Kombucha Divine will be available Thursday, June 17th, 7-8pm parking lot. awareness and skills related to for purchase the night of the class. preventing and managing stress Disposable diapers are the third Presented by Barb Bredesen, who Please pre-register in-store at largest single consumer item in of any kind. Our class goal is for has been making Kombucha Divine River Market, phone (651) 439- landfills; each baby diapered in everyone to walk out of the room for 5 years. She loves experimenting 0366 or email Ola at education@ disposables contributes about 1 ton fully mastering the skills, and with different teas, as well as rivermarket.coop. The class fee of garbage! In this class you will ready to use them when distressing making “2nd ferments” with is $10 for River Market Co-op learn the environmental and health situations might occur. Participants different flavors. members, $15 for non-members, benefits of cloth diapers and how will leave with tools that assist unless otherwise specified. Payment to navigate today’s choices in cloth due at registration. We accept all themselves and others to deal Why We Must Return to with both day-to-day stressors, and diapering. The instructor, Alicia major credit cards. nourishing, Traditional Foods with major life/death situations. Engstrom, owner of The Natural Life Store, will show you what the Thursday, June 24th, 7-8:30pm Presented by Jeffry Jeanetta-Wark, nutrition for Runners MA. cloth diapers look like, how to use The past century has seen an Thursday, June 3rd, 6-8pm them and how to launder them. unprecedented rise in heart disease, Get inspired with Maria Emmerich, Why Fair Trade? cancer, obesity, mental illness and an award winning runner, who is Wednesday, June 9th, 7-8pm learn lifesaving First Aid/cPR other degenerative diseases. During also a nutritionist and personal Skills! this same period, Father Technology If you woke up, got dressed, had divorced Mother Nature, resulting trainer. This class is for a variety Monday, June 21st, 6-9pm coffee with sugar, ate a banana in the standard American diet: of runners. Are you a beginner and left for work this morning, Become certified in CPR and First foods that are low in nutrition as aiming to run a 5K this summer you had the opportunity to make Aid here at River Market! The a result of factory farming and or a veteran aiming to get a a global difference, even before class will include: first aid basics, factory food processing. Learn how personal record on the Twin Cities noon. Jenn Posterick will discuss medical emergencies (choking, you can reclaim your birthright of Marathon? This class will help you how purchasing food, clothing heart attack, stroke, seizure, shock, robust physical and mental health better understand the differences and other items under Fair Trade etc), injury emergencies, and CPR. by returning to traditional nutrient our bodies need depending on regulation can make the poor richer, 2-year American Heart Association dense foods. Instructors Brian and how and when we train. Find out human rights basic and life fair on Certification. The class fee is $35 Lisa Roesler grow and eat nutrient when to carbo-load and when to the other side of the globe. Jenn for members, $40 for non-members. dense foods as taught by the Weston focus on proteins and fats. You will draws on her experiences traveling A. Price Foundation and regularly also find out what may be causing with TransFair representatives, and share their passion for achieving inflammation in your joints! from her time living as an expatriate health through diet. The class fee in the developing nation of Peru. is $15 for members, $20 for non- The class will offer a discussion members. Thank you to the following members who recently increased their equity purchase: Joyce Butcher Susan Labno Reminder: If you have not Christine Cundall Corene Lentz yet increased your equity purchase to $80, please do Mary Emanuelson John Munro so by June 30 to ensure you Harriet Klaas Dawn Zepper do not miss out on member specials and our mailings. River Market 7 June–July 2010 Satisfication, from page 1 Over 63% purchase the “Promotes Environmental sufficient. As a member-owner articles on www.rivermarket. majority of their Bulk Products Stewardship.” Ninety-four you have an economic stake in coop, in issues June/July 2009 (65%) and Local Foods percent state the co-op the success of your co-op, and and June/July 2008. I ask you (64%) at River Market. These “Works to Create a Sense by shopping at River Market to submit your response to the are notable numbers for a of Community” and 84% you help ensure that success. following question through ‘secondary’ grocery store, and indicated River Market is the survey in this newsletter, We are getting to know our areas where River Market is “Meaningful in My Life.” or into the member suggestion membership better. This meeting needs at 81% and box at the store: Aside from our Shared Values information guides strategic 80%, respectively. price, what changes would planning at the board level, Most striking among our encourage you to spend more At least 60% (and as high and operational planning by shared values are the interest of your grocery dollars at River as 81%) of the the general manager and staff. in “supporting Market? survey sample Ninety-four local, While we may not have buy frozen Thank you to survey sustainable the flexibility of our larger foods, meat, percent state the respondents. We learned a agriculture” competitors with regard to coffee/tea, dairy, co-op “Works to lot from the time you took to (81% believe prices, I will point out that bread/bakery Create a Sense of thoughtfully respond. Thank it is a social Trista’s price comparison and fresh fruits you, membership, for shopping Community” and research has revealed some and vegetables issue “River at your co-op! 84% indicated Market should pleasant surprises. I encourage elsewhere, even River Market is champion”) and you to look up her Currents though for the majority (55- “Meaningful in a belief in both 64%) we are My Life.” the importance meeting needs of “quality/ “well” or “very well” in those freshness of products” and the categories (except frozen foods “availability of natural/organic and meat/seafood, where only foods,” both rated among the 42% of needs are being met “top five [of twelve] factors either “well” or “very well”). when choosing a grocery store” (80% and 60%, respectively). 49% express needs being met “well” or “very well” in the In general, the commitment of Deli/Ready to Eat categories, our River Market community and 22% purchase these to these values appears strong. items at River Market. In the These are also areas where we Grocery category (includes have a distinct competitive items—such as canned foods— advantage over more not found in the other, self- conventional grocers, mainly explanatory categories) the because our commitment to figures are 42% needs being these values is focused and met either “well” or “very runs true and deep. well” and 16% purchased at River Market. What Are We Doing with This information? River Market’s impact We ultimately hope that Results suggest River Market finding ways to encourage has a positive impact on the more River Market shopping environment, community and will result in a patronage member-owners. Ninety-four refund—at the end of a fiscal percent of the survey sample year—when both profit indicated that River Market and net income levels are PRESORTED STANDARD U.S. Postage PAID Permit #623 Stillwater, MN 221 North Main Street, Suite 1 Stillwater, MN 55082 e-mail: email@example.com 651-439-0366 • Mon.-Fri 9–9; Sat. 9–8; Sun. 9–7 Member Survey #10 Recap This issue’s Survey Topic (#11) Thank you for all of your thoughtful responses to our last survey, As one of our Board members, Silvia Conger asks at the regarding the plastic vs. wax bags in the bulk department! We end of her article on page 1: Aside from price, what changes are still exploring our options, and your ideas and preferences are would encourage you to spend more of your grocery dollars extremely valuable. at River Market? River Market’s Tenth Anniversary Downtown Stillwater! Watch for great sales from June 21–27; different items will be on sale each day. Thank you to all our member-owners for your support and giving us a reason to celebrate! Please return this survey to any River Market cashier with your member number and receive $1 off your order. Expires 6/30/2010, limit one survey for each member number. PLU: 222 Member Number:_______________
"Are You Satisfied with Your co-op "