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THE SILVER JUBILEE CONFERENCE 2005 THE SILVER JUBILEE CONFERENCE

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THE SILVER JUBILEE CONFERENCE 2005 THE SILVER JUBILEE CONFERENCE Powered By Docstoc
					                        THE SILVER JUBILEE
                        THE SILVER JUBILEE
                         CONFERENCE 2005
                         CONFERENCE 2005
Assessment Centre Study Group
 Assessment Centre Study Group

ASSESSMENT CENTER PRACTISE
ASSESSMENT CENTER PRACTISE
FOR CROSS-FUNCTIONAL TEAMS
FOR CROSS-FUNCTIONAL TEAMS
Presentation by
Presentation by
Kas Koekemoer
Kas Koekemoer
     from
     from
                                 1
       PRESENTATION OVERVIEW
       PRESENTATION OVERVIEW
                                      Definition
     Colgate                          Organisation
    Case Study                        Identify Team Members
                                      Define Team Objectives & KPI’s




                                      Assumptions
                                      Steps
                                      Needs Analysis
   Constructing                       Implications for Design Staff
                                      Job Analysis
Assessment Centres                    Designing Simulations
                                      Exercise Grid
                                      Competency Grid
                                      Planning Centre


                                2
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      CASE STUDY
      CASE STUDY




CROSS - FUNCTIONAL TEAM
CROSS - FUNCTIONAL TEAM
  DEVELOPMENT CENTRE
  DEVELOPMENT CENTRE


                                                  3
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  CROSS - FUNCTIONAL TEAMS
  CROSS - FUNCTIONAL TEAMS


Definition: a team of individuals from
               different functions reporting to
               one team leader responsible for a
               particular outcome




                          4
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COLGATE CROSS - FUNCTIONAL TEAMS
COLGATE CROSS - FUNCTIONAL TEAMS
  A cross - functional team can be organised around:
      a customer
      a group of customers
      a channel
      a geography

  The cross - functional team definition is driven by:
      critical mass of business
      complexity to manage
      similarities/synergies between customers



                               5
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DESIGN CROSS - FUNCTIONAL TEAMS
DESIGN CROSS - FUNCTIONAL TEAMS
                Identify Team Members
                Identify Team Members


                              Team Leader


                 Business
Operations                      Logistics        Finance       IT
               Development




         Operations structure depends on nature of
         team:
          Channel Team: Ops. By Customer
          Geog. Team: Ops. By Channel / Customer


                                  6
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DEFINE TEAM OBJECTIVES AND KPI’S
DEFINE TEAM OBJECTIVES AND KPI’S

Principles

 Entire team shares same KPI’s
 Less is more – better to have fewer
 Should include point of sale (5P) management
 May change according to team focus
      Team A: Sales, OP, promo effectiveness
      Team B: Sales, customer service, in-store availability




                                7
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ASSUMPTIONS WHEN CONSTRUCTING
ASSUMPTIONS WHEN CONSTRUCTING
     AN ASSESSMENT CENTRE
     AN ASSESSMENT CENTRE
  Same Appointment
  All do same exercises
  Linear sequence
  Same Level/bracket of levels
  Same function / Management Group
  Measure all on same competencies
  Similar Report for all
  Average scores for group - no team report

                           8
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STEPS IN CONSTRUCTING AN
STEPS IN CONSTRUCTING AN
   ASSESSMENT CENTRE
   ASSESSMENT CENTRE
Needs Analysis

Job Analysis
                                   Cross - functional teams
Organisational climate analysis
                                     impact these steps
Competency design

Designing the simulation exercises

Planning the centre

Assessing the candidates
Determining development interventions
Validate assessment centre


                           9
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         STEP 1 - NEEDS ANALYSIS
         STEP 1 - NEEDS ANALYSIS
   Identify job families
         Determine the number of incumbents
         Levels involved


              PURPOSE
Job Family        Cross – Functional Team
Assessment Centre Assessment Centre

To group together related        To identify similar jobs in similar
jobs in order to develop a       teams to represent the
similar centre for all           complexity involved
                                 10
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         STEP 1 - NEEDS ANALYSIS
         STEP 1 - NEEDS ANALYSIS
  Identify most representative positions
        Representative of the target level
        Representative of the most important functions

                     PURPOSE
Job Family                      Cross – Functional Team
Assessment Centre               Assessment Centre

To identify some positions      To identify all positions to be
to be analysed for              analysed for competency
competency extraction           extraction and sample exercises
and sample exercises
                                11
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IMPLICATIONS FOR DESIGN STAFF
IMPLICATIONS FOR DESIGN STAFF


Job Family Assessment Centre
    Find commonalities and patterns
    Convergent thinking


Cross – Functional Team Assessment Centre
    Identify unique contribution to team
    Identify interactions/conflicting forces
    Divergent thinking

                           12
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      STEP 2 - JOB ANALYSIS
      STEP 2 - JOB ANALYSIS

Methods remained the same:
  The incumbent interview
  The senior interview (Repertory Grid)
  Daily activity logs
  Behavior observation
  Structured questionnaires
The focus changed:
  Identifying different levels
  Identify different work functions
  Identifying across-function interactions
                           13
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STEP 5: DESIGNING THE SIMULATIONS
STEP 5: DESIGNING THE SIMULATIONS


  The standardisation of stimulus material
  The structure imposed on the responses
  required of the participant
  Determining the number of exercises
  The fidelity of exercises



                           14
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    CURRENT ASSESSMENT CENTER
    CURRENT ASSESSMENT CENTER
          METHODOLOGY
          METHODOLOGY
                                                                               Multiple Exercises
                                                                               Multiple Exercises
ANALYTICAL
 EXERCISE                                           Competency            AN    PI    NI      SM    IM           Total
              Multiple Competencies    Self Awareness / Personal Impact                                              2

                                       Relationship Building                                                         2
INTERVIEW 1                            Managing People                                                               2

                                       Influence / Negotiation                                                       2

                                       Innovation                                                                    2
INTERVIEW 2                            Strategy / Vision                                                             2

                                       Business / Global Perspective                                                 2

                                       Consumer / Customer Focus                                                     2
 MEETING 1                             Planning / Priority Setting                                                   2

                                       Results Oriented                                                              2

                                       Analytical / Decision Making                                                  2
 MEETING 2                             Managing Ambiguity                                                            2




                                                                                     Report
                                                                                     Report

                                                                     15
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        CONSTRUCTING EXERCISES
        CONSTRUCTING EXERCISES
                               ANALYTICAL




CUSTOMER SERVICE         FINANCE                SALES          MARKETING
                     CREDIT   FINANCIAL
                   CONTROLLER ANALYSIS

              TOPIC
                                    TOPIC
             INTERVIEW
                                    INTERVIEW
                                                        TOPIC

                                                        INTERVIEW




                                MEETING

                                    16
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          COLGATE EXERCISES GRID
          COLGATE EXERCISES GRID

                                           Analy-
                                           Analy-                        CS    CC
Team     Perf   Neg    Strat      CS                 Presen-
                                                     Presen-     PR                  CC
                                            tical                        Tel   Tel         TOTAL
Member    I/V   I/V   Meeting   Meeting               tation   Meeting               I/V
                                          Exercise                       Ex    Ex
          1      2      3         4          5         6         7       8     9     10

AD                                                                                             4

KAM                                                                                            5

BDM                                                                                            5

FA                                                                                             4

CSM                                                                                            3
CSR
(2)                                                                                            3

CC (2)                                                                                         3
TOTAL     2     2       7         2          3         4         4       1     1     1       27


                                            17
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        COLGATE COMPETENCY GRID
        COLGATE COMPETENCY GRID
                        COMPETENCY GRID
                   AFRICA MIDDLE EAST DIVISION




                                                                                   o t ol r




                                                                                                             u t mr




                                                                                                                                         u t mr
                                                                                  C nr l e




                                                                                                            C so e




                                                                                                                                        C so e
                                                      Fn n i l
                                                       i a ca




                                                                                                                               Mn g r
                                                                                                                                aae
                                                                                                                      Sr i e




                                                                                                                                                  Sr i e
                                                                 A ay t
                                                                  nl s
                                e dr




                                                                                                     e dr
   Sales Positions




                                                                                                                       evc




                                                                                                                                                   evc
                               La e




                                                                                                    La e
                          FT




                                                                                               FT
                                                                           r dt
                                       KM


                                            BM




                                                                          Ce i
                         MS




                                                                                              MS




                                                                                                                                                             er
                                                                                                                                                            Rp
                                        A


                                             D
                    LEADERSHIP                   COMPETENCIES
Self Awareness/
Personal Impact
Relationship Building
Managing People
Influence/ Negotiation

Innov ation
Strategy/ Vision
Consumer/ Customer
Focus
Planning/ Priority
Setting
Results Oriented
Analytical/ Decision
Making
Managing Ambiguity

                                                 18
                       In Partnership With Our Clients                                                                                     Assessment Centre Study Group
        COLGATE COMPETENCY GRID
        COLGATE COMPETENCY GRID
                         COMPETENCY GRID
                    AFRICA MIDDLE EAST DIVISION




                                                                                    ontroller




                                                                                                                      er




                                                                                                                                                     er
                                                    Financial




                                                                                                                                      anager
                                                                                                                 ustom




                                                                                                                                                ustom
                                                                 nalyst




                                                                                                                           Service




                                                                                                                                                          Service
                              Leader




                                                                                                       Leader
                                                                           redit
                        FST




                                                                                                 FST
  Sales Positions




                                       K M

                                             B M




                                                                                                                                                                     epr
                                        A

                                              D
                       M




                                                                                                M




                                                                                                                                     M
                                                                A

                                                                          C
                                                                                   C




                                                                                                                C




                                                                                                                                               C


                                                                                                                                                                    R
               FUNCTIONAL/TECHNICAL COMPETENCIES
Trade Understanding
Promotional
Effectiveness
Business and
Financial Analysis
Supply Chain
Perspective
Category
Management
Consumer & Shopper
Cross-Organizational
                                                   19
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STEP 6: PLANNING THE CENTRE
STEP 6: PLANNING THE CENTRE

Use a PERT to track activities
Transfer PERT to normal programme
Additional Observer training:
   Insight into convergence of exercises
   Scheduling complexity
   Role-playing diversity




                         20
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ASSUMPTIONS WHEN CONSTRUCTING
ASSUMPTIONS WHEN CONSTRUCTING
     AN ASSESSMENT CENTRE
     AN ASSESSMENT CENTRE
Job Family Assessment               Cross – functional Team
Centre                              Assessment Centre
   Same Appointment                    Different appointments
   All do same exercises               Each do unique exercises
   Linear sequence                     Simultaneous exercises
   Same Level/bracket of               Different levels (3)
   levels
   Same function /                     Different functions (4)
   Management Group
   Measure all on same                 Measure applicable
   competencies                        competencies
   Similar Report for all              Unique reports
   Average scores for group            Group report
   - no team report


                               21
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THANK YOU
THANK YOU



QUESTIONS ?



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