Buy This Document Now

Price: $6.95

100% Money back guaranteed

Document provided by...: www.proquest.com; (Learn more...); ProQuest creates specialized information resources and technologies that propel successful research, discovery, and lifelong learning.

Are you the owner of this document? Click here for information on why it's on Docstoc.

About This Document: "A lot of people don't realize the audio file format you use to store the call recordings will dictate certain size requirements or capacity planning," said Todd Langusch, chief information officer for Asset Acceptance, LLC in Warren, Mich. "The file format will also determine what type of security implications you may face.""It's very easy to put in a policy and to write procedures for call recording, but it needs to be widely embraced to become effective," [John McNamara] said. "Policies and procedures are really the administrative work of building cultures.""If you're trying to drive improvement through call recording, businesses need to engage all of their employees," McNamara said. "This can be accomplished through awards and bonuses or as part of an employee's annual review. More than just the compliance staff needs to be talking about it."

Stats: Type:
Acrobat PDF; Size:
1887 kb; Pages:
3; Views:
16; Posted:
03/02/11

On the Record

Document Sample

credit world

By Emily Grace

On the

By registering with docstoc.com you agree to our
privacy policy and terms of service

Successfully added document to cart!

Successfully added document to cart!