"Guide to Writing a Resume - DOC"
Guide to Writing a Resume The purpose of the resume is not to get a job but to get an interview. It is your advertisement to companies and recruiters. You are the product; they are the buyers; it is your job to convince the reader of your resume that you are the product they should buy. The first step in writing a resume is a self-assessment. What skills and experiences do you bring to the job? And more importantly, what kind of a job do you want? The second step in writing a resume is to research the employer or job family for which you are applying and structure your resume accordingly. Ideally you should have one resume for every job for which you apply; more realistically you should prepare one resume for each type of job for which you apply. Consider those skills and experiences which are most relevant for the job and structure those in the manner that best showcases them. Now you are ready to write your resume. There is no one perfect format. Just make sure that it contains the information you want to impart clearly, concisely, and error-free. For most people, and certainly for most college students, it should be no longer than one page. Categories to include are Objective (optional), Summary of Qualifications (also optional but include one or the other), Education, Work History, Special Skills, Extracurricular Activities/Community Service and anything else you think will be pertinent to the position in which you are interested. References should be placed on a separate page and only provided when requested. There are three basic formats: Chronological, Functional and Combination. The Chronological resume is the easiest to follow since it begins with the most recent education and experience and continues with additional information in reverse chronological order. It has one great advantage—prospective employers like it—and that is the reason most people choose to use it. The Functional resume focuses on the functional areas (Marketing Experience, Communication Experience, etc.) and relies less on chronological order. The Combination resume combines the two by presenting some information under traditional headings and organizing other elements according to job functions. Which format to use? The answer is really very simple—Use the format that best highlights your qualifications and abilities. After you have decided upon the format you wish to use, you must clearly and concisely delineate the skills that you have—what you have done in previous jobs, activities, etc. that will benefit the employer. Be sure to use action verbs to describe what you have done; and whenever you can, quantify your experience. (―Increased productivity by 45% over a two-month period‖ or ―Saved the division $40,000 by ...‖) Once you have chosen a format, used clear and concise words and written your resume, the most important thing for you to do is proofread it. Remember that employers are looking for an excuse to throw a resume out of the applicant pool. Your resume must be spotless and error-free. Have at least two people proofread it; don‘t depend on your spell-check. Edit, edit, edit. Resume Tips for New Graduates 1. Attend resume workshops offered at your campus career center. 2. Counselors at your school‘s career service center can help you understand the prerequisites that individual recruiters look for in their specific career fields. 3. Experience, or lack of it, is the biggest obstacle faced by new graduates, especially those who are not employed before they leave school. Thicken your work experience by including all unpaid positions—internships, special projects, volunteer jobs. 4. Highlight your work experience that is most relevant to your intended future. If you have more than two years of full-time professional experience, education should be placed at the bottom. 5. If you use an objective statement, make it clear what objective you have in mind when you get to jobland—don‘t use a lofty statement of the absurd, like this one: I’m seeking a challenging position that will allow me to actualize my talents in saving the world, with good potential for professional growth and pay commensurate with my ability. 6. Don‘t just identify your education and a laundry list of student jobs—use words that identify the skills you learned or used in school or at work. 7. Awards, honors and citations help. 8. Show evidence of dedication and goals. 9. Include your GPA if it is at least 3.0 or high enough for employer prerequisites. 10. Delete high school data unless it adds a unique fact to the total impression that you‘re creating. 11. If an activity reveals skills, accomplishments, results or the qualifications to support your intended job, include it. From Resumes for Dummies by Joyce Lain Kennedy ACTION WORDS AND PHRASES Following is a list of effective words and phrases to use in your resume. These words are action- oriented and represent skill areas you have that would be beneficial to the prospective employer. Use these words to begin good resume phrases. Accomplished Diagnosed Interviewed Reinforced Accelerated Directed Invented Reorganized Achieved Discovered Investigated Repaired Activated Dispensed Judged Researched Adapted Displayed Launched Responded Administered Distributed Lectured Responsible for Analyzed Dramatized Listened Reviewed Answered Earned Located Revised Appraised Edited Logged Rewrote Arranged Eliminated Maintained Scheduled Assembled Enlarged Managed Simplified Assisted Entertained Measured Solved Bargained Established Mediated Spoke Budgeted Estimated Moderated Strengthened Built Evaluated Monitored Supervised Calculated Examined Motivated Taught Charted Exhibited Negotiated Tested Classified Expanded Observed Trained Coached Expedited Obtained Translated Collected Explained Operated Updated Compiled Explored Organized Wrote Completed Facilitated Originated Composed Formulated Participated Conceived Fostered Performed Conducted Founded Persuaded Conserved Generated Pioneered Consolidated Governed Planned Constructed Handled Predicted Consulted Implemented Prescribed Controlled Improved Processed Coordinated Increased Produced Corresponded Indexed Proficient at Counseled Initiated Programmed Created Inspected Promoted Delegated Installed Proposed Delivered Instituted Received Demonstrated Instructed Recommended Designed Interpreted Recruited Developed Intervened Reduced Resume Worksheet Job Objective (Optional, but think about including one if your education and work history do not match the type of position you are seeking.) Summary of Qualifications (Optional) List the skills you possess that are relative to the job—use nouns and adjectives Education (most recent degree first) Degree and date of graduation College/University Major/Minor/gpa Honors/Awards Work History (Relevant and Additional) Extracurricular/ Volunteer Activities Special Skills Summary of Qualifications Professional Profile Profile Use nouns and adjectives to describe the qualifications you bring to the position. Nouns: capability, skill, ability, experience, expertise, background Adjectives: excellent, recognized, proven, demonstrated, well-developed, extensive, broad, seasoned, outstanding, exceptional Examples: To highlight organizational skills: Recognized ability to plan, organize, coordinate and direct the activities of others Demonstrated capability to work independently and to handle multiple tasks simultaneously Exceptional organizational skills Proven organizational and time management skills To highlight leadership skills and/or teamwork skills: Proven leadership skills within a team environment Ability to provide leadership and to function as an active team participant Ability to work well independently and as a team member Goal-oriented team player with supporting background and education To highlight communication skills: Proven interpersonal and negotiating skills Well-developed interpersonal skills Excellent oral, written and interpersonal communication skills Proven oral and written communication and presentation skills RESUME GUIDELINE Current Address: Permanent Address: List Present Address List Permanent Address City, State Zip Code City, State Zip Code Area Code and Phone Number Area Code and Phone Number Email address OBJECTIVE List the position for which you would like to apply. Be specific but not limiting. (optional) Examples: Management trainee position Marketing position with emphasis in sales SUMMARY OF List the ―soft skills‖ that you possess, qualifications for the job QUALIFICATIONS Examples: ―Proven ability to work in team environment, assuming leadership as (optional) necessary.‖ ―Excellent oral and written communication skills.‖ EDUCATION Degree Month and Year of Graduation The University of Tampa Major: Minor: GPA: 3.2/4.0 (if 3.0 or above) (List most current degree first. This area could also include additional education, study abroad, licenses, relevant coursework, research projects, etc.) HONORS List any college scholarships, honoraries, academic awards. This section could also be a subset under EDUCATION if needed for space.) WORK HISTORY (It is better if you can have two separate headings: RELEVANT EXPERIENCE which can include internships, part time positions, class projects or research, volunteer experience in addition to work experience and ADDITIONAL WORK HISTORY.) Job Title, Company Name City, State Dates (Write out Beginning month and year – Ending month and year) List your most recent job first, and work backwards chronologically Describe your accomplishments beginning each phrase with an action verb, for example: ―Described and introduced new products to customers resulting in a sales increase of twenty percent‖ Qualify and quantify where possible If your work experience is slim, consider including relevant class projects ACTIVITIES (Consider titling this section LEADERSHIP ACTIVITIES or VOLUNTEER ACTIVITIES if applicable) List activities in order of priority Professional organizations Student Government—specify leadership roles Campus activities—specify leadership roles Social or athletic Be careful in listing specific names of fraternities, sororities, religious or political organizations to avoid prejudicing the reader of your resume SPECIAL SKILLS Computer: List computer programs in order of importance to position Foreign Languages: Indicate level of proficiency, e.g., ―Fluent in French‖ or ―Basic conversational ability in Spanish‖ REFERENCES Your references should be on a separate page and contain the following information: complete addresses and phone numbers and/or email addresses of 3-5 people who can attest to your work ethic and/or academic progress. JANICE A. JOBHUNTER 1532 West Highland Avenue Tampa, FL 33309 (813) 555-5555 email@example.com OBJECTIVE Staff accountant position SUMMARY OF QUALIFICATIONS Exceptional interpersonal, communication and customer relations skills Detail-oriented Excellent organizational talents with a demonstrated ability to establish priorities and accomplish departmental directives through efficient time management techniques and procedures Accustomed to challenges and demands of fast-paced environment EDUCATION Bachelor of Science in Accounting May 2007 The University of Tampa Totally financed undergraduate education Maintained 3.27 GPA while working up to 40 hours per week COMPUTER SKILLS Valuable computer experience with various IBM-compatible computer systems and software (Excel , Word, PowerPoint, WP 6.1, TurboTax, Microsoft Outlook and LEXIS-NEXIS) RELEVANT WORK EXPERIENCE Accounting Intern, M. D. Myers, CPA Tampa, FL Spring 2006 Prepared financial statements and adjusting entries Processed bank reconciliations, personal income tax returns, intangible property tax returns and payroll tax reports Handled client inquiries by telephone Intern, State of Florida, Office of the Treasurer Tallahassee, FL Summer 2005 Assisted in design and implementation of a $6 million mutual fund portfolio database Updated valuation of $24 million stock portfolio database ADDITIONAL WORK HISTORY Consumer Services, Dollar Rent a Car Tampa, FL 2005 – present Research contracts, billings and tour agreements to resolve customer complaints Train and monitor progress of temporary employees Maintain quality customer service Organize staff meetings and functions LEADERSHIP ACTIVITIES Social Sorority Treasurer, Fall 2006 Scholarship Chairman, Spring 2005 Student Government, Fall 2004 – present Vice President, Beta Alpha Psi SAMUEL SPARTAN 425 Jefferson Street, Apt. 409 Tampa, FL 33619 813.555.5555 firstname.lastname@example.org http://itm.cob.ut.edu/web/sspartan OBJECTIVE Professional position in IT with particular interest in system administration or systems analysis and design EDUCATION Bachelor of Science May 2009 The University of Tampa Tampa, FL Major: Management Information Systems Transfer scholarship recipient Associate of Arts May 2006 Hillsborough Community College Brandon, FL Major: Business Administration TECHNICAL SKILLS Hardware: PC upgrades/repairs, network cabling, connectivity troubleshooting, hard drive recoveries, component level replacements Web Development: HTML, Java Script, ASP, Adobe Dreamweaver CS3, Microsoft Front Page Software Development: Visual-Studio.NET, Java Design Software: Adobe Photoshop CS3, Adobe FlashCS3, Adobe In-Design, AutoCAD Office Software: MS Office 2003/2007, Microsoft Project, VISO, Crystal Ball Operating Systems: Windows XP and Windows Vista Database Management: Microsoft Access, SQL CERTIFICATIONS Certified Information System Analyst -Practitioner Institute for Certification of Computing Professionals (ICCP), May 2008 RELEVANT EXPERIENCE IT Projects Systems Analysis and Design I & II Fall 2008 and Spring 2009 In four-person team developed process and designed entire system that consisted of flow charts, state diagrams, and GANTT chart Conducted feasibility studies, project management reports, system analysis, and system test- plan Database Administration and Design Fall 2008 As leader of four-person team, designed application prototype on DBMS Used data modeling, logical and physical database design Independent Contract Work May 2005 – Present Set up personal home networks for two to five computers Diagnosed problems and replaced hard drives and hardware Installed software and operating systems Resolved hardware and software issues and educated end-users in simple terminology for their understanding Discussed system needs for users and purchased appropriate parts to assemble personal computers SALLY SPARTAN 123 South Plant Avenue ● Tampa, FL 33606 ● (813) 555-1234 email@example.com OBJECTIVE Position in social services with particular interest in Case Manager Assistant, Family Liaison Advocate or related EDUCATION Bachelor of Arts in Sociology May 2008 The University of Tampa Tampa, FL Maintained 3.2 GPA while working up to 15 hours per week Honors: Dean’s Scholarship RELATED EXPERIENCE Elderlink Tampa, FL Volunteer Fall 2007 Visited elderly adult once weekly Observed and reported to representative of Elderlink on the physical and mental well being of the individual and any personal problems encountered Bakas Equestrian Center (Horses for the Handicapped) Tampa, FL Volunteer Spring 2007 Assisted handicapped children to ride for recreation and/or train for the Special Olympics Helped in raising funds for the organization and for the riders to attend the Special Olympics Class Project: Introduction to Applied Sociology The University of Tampa Moderator Fall 2006 Applied for, and was granted, permission to work with human subjects, through the University of Tampa Institutional Review Board Constructed, conducted and moderated focus group as team leader Researched quality of on-campus food options WORK HISTORY Faculty Fairgrounds Office The University of Tampa Head Student Staff Assistant Fall 2006 – Spring 2008 Trained, supervised and scheduled six student staff assistants Served as only support staff in remote location of faculty offices Addressed faculty questions and concerns about facilities and reported problems to correct University official Handled multi-line switchboard and referred calls to appropriate faculty member PAUL PLANT Current Address Permanent Address 401 West Kennedy Blvd., Box 1234 7890 Oak Street Tampa, FL 33606 Rockville, MD 34567 (813) 555-1222 (301) 555-9898 firstname.lastname@example.org OBJECTIVE Production position in television or radio in Tampa Bay area EDUCATION Bachelor of Arts in Communication May 2008 The University of Tampa PRODUCTION SKILLS Linear editing Familiar with all studio and control room equipment Hand-held and studio camera operations Studio lighting and teleprompter Final Cut Pro RELEVANT EXPERIENCE Clear Channel Communications, WWDC Rockville, MD Promotions Intern Summer 2007 Assisted Promotions Coordinator in promotion of various station events such as concerts, guest DJ appearances, and movie premieres Prepared fact sheets of pertinent information about day’s events Interacted with listeners at station events Created visually appealing displays for various products and sponsors Coordinated efforts to publicize events through radio media Studio Television II Spring 2007 Developed script and produced twenty-minute newscast Operated camera and arranged lighting and sound for variety of student productions Media General Communications, WFLA Tampa, FL Programming Intern Fall 2006 Interned for daily entertainment and lifestyles program, “Daytime” Coordinated arrival and on-air preparation for all guests Accurately entered data into archive files Prepared dubs of various segments for account executives to use for sales promotions ADDITIONAL WORK HISTORY Starbuck’s Tampa, FL Barista January 2007 – present Camp Hiawatha Pittsburgh, PA Camp Counselor/Head Counselor Summers 2004 – 2006 TERRY TAMPA 500 Bayshore Drive ♦ Tampa, FL 33606 ♦ (813) 555-5000 email@example.com OBJECTIVE Position in television newsroom or related area SUMMARY OF Computer literate in Microsoft Word, WordPerfect, Aldus Pagemaker and BASYS News QUALIFICATIONS Systems. Published in a variety of media, including newspaper, television, Honors Journal. Able to work independently or in team environment, assuming leadership as necessary. Comfortable working in intense, high energy, deadline-driven environment. EDUCATION Bachelor of Arts in English and Writing May 2005 The University of Tampa Maintained 4.0 GPA while working 40 – 50 hours per week HONORS Summa cum laude graduate; Outstanding Honors Graduate of the Year; William Stewart Award for Excellence in Literature; Honors Program; Published in The University of Tampa‘s Honors Journal RELEVANT FOX Television, FOX 13 News Tampa, FL EXPERIENCE Intern August 2004 – May 2005 Wrote news copy for six and ten o‘clock broadcasts Monitored information desk, including newswires, police and emergency scanners and telephones Contributed story and segment ideas; accompanied on-scene reporters Observed editing, producing, directing and reporting processes The St. Petersburg Times St. Petersburg, FL Staff Correspondent January 2004 – May 2004 Contributed to Campus Life page; wrote on school-related topics Interviewed subjects, attended press conferences, worked under deadlines Respondez, Honors Journal The University of Tampa Editor, Organization President September 2004 – May 2005 Made final selections on scholarly papers submitted from the Honors Program for publication Managed and maintained budget Selected Editorial Board; organized meetings Edited, managed layout and publication of 2001 – 2002 edition The Minaret The University of Tampa Staff Writer September 2003 – May 2005 Wrote feature stories on a wide variety of topics Contributed weekly editorials in a regular Opinions column Learned firsthand newspaper writing technique and style ADDITIONAL Save-n-Pack Supermarket Tampa, FL WORK HISTORY Grocery Stock Clerk August 2003 – May 2005 Thomas Sheerin Painters Boston, MA Foreman May 1995 – August 2003 LEADERSHIP ♦ Sigma Tau Delta, English Honors Society ACTIVITIES ♦ Alpha Chi, Leadership Society, Top 5% of Graduating Class ♦ Honors Council SALLY SPARTAN 4225 West Cypress Street, Apt. 12 ● Tampa, FL 33602 ● (813) 555-1212 firstname.lastname@example.org OBJECTIVE Elementary Education teaching position EDUCATION Bachelor of Science in Elementary Education May 2008 The University of Tampa Maintained a 3.92 GPA while participating in NCAA athletics for 20-35 hours per week TEACHING Maniscalco Elementary School Lutz, FL EXPERIENCE Practicum III Internship – First grade class Spring 2008 Prepared daily and weekly lesson plans for students of varying ability levels Facilitated literacy-based classroom - integrated science and social studies curriculum into language arts curriculum Practiced effective classroom management techniques to promote student achievement Taught ―Writer‘s Workshop‖ to improve writing skills Provided students with individualized attention Used cooperative learning strategies Worked productively with staff, students, and parents Attended and participated in parent conferences to discuss student progress Twin Lakes Elementary School Tampa, FL Practicum II Internship – 2,3,4 Continuous Progress House Fall 2007 Assisted teacher with planned activities for mixed class of second, third, and fourth graders Created and implemented six-week unit on state of Florida Various Tampa Area Elementary Schools Tampa, FL Practicum I – K,1,2,3,4,5 classrooms Fall 2004 - Spring 2007 Observed variety of classroom management styles Assisted Kindergarten students with alphabet sounds Maniscalco Elementary School Lutz, FL Reading Tutor – First grader Spring 2005 Administered and interpreted results of numerous reading assessments Designed materials for individual student‘s needs based on results of assessments SALLY SPARTAN PAGE 2 RELEVANT The University of Tampa Volleyball Camps Tampa, FL EXPERIENCE Camp Counselor Summers 2006 - 2007 Instructed girls from ages nine to eighteen on volleyball rules and strategies Designed and/or implemented drills from basic volleyball techniques to advanced plays Maintained safety and security of up to 150 campers Tampa Bay Juniors Volleyball Club Tampa, FL Coach January - April 2007 Organized and coached one two-hour practice per week for Girls 10-and- Under team St. Luke’s Summer Day Camp Oviedo, FL Camp Counselor Summers 2004 - 2005 Supervised up to 25 seven- and eight-year-olds through various academic activities HONORS Scholarships Florida Bright Futures Academic Scholarship, UT Presidential Scholarship, Women‘s Volleyball Scholarship Academic Awards Dean‘s List, Sunshine State Conference Commissioner‘s Honor Roll Honor Societies Kappa Delta Pi – International Honor Society in Education, Alpha Chi – National College Honor Scholarship Society NCAA Women’s Volleyball Team The University of Tampa ACTIVITIES Fall 2004 - Spring 2008 Team captain, 2007-2008 Led team to NCAA Elite 8 three out of four years, finishing as high as third in the nation Recognized as All-American in 2006 and 2007 Recognized for academic achievements by being placed on the CoSIDA Academic team Received numerous conference, regional, and national awards for volleyball accomplishments MARY MINARET 521 N. Himes Ave., Apt. 213-A Tampa, FL 33606 813-555-1212 email@example.com THEATRE Grease Chorus Cowley College EXPERIENCE Spoon River Anthology Rosie Roberts, Cowley College Nellie Clark, Lucinda Matlock Mother Is A Freshman Abigail Cowley College Joseph and the Amazing… Construction, Running, Cowley College Props Brighton Beach Memoirs Construction, Props, Cowley College Costumes Garth Brooks Concert Lights, Tear Down Cowley College The Nutcracker Lights Tulsa Ballet Company ‗Tis Pity She‘s a Whore Maid The University of Tampa The House of Bernarda Alba Sound The University of Tampa ‗Lil Abner Spotlight The University of Tampa The Vagina Monologues Stage Manager, Lights, Stageworks Sound Kindertransport House Manager, Stageworks Box Office Manager The Rose Tattoo Box Office Manager Stageworks MUSICAL Winfield Regional Symphony directed by Gary Gackstatter Cowley College EXPERIENCE Principal clarinet, performed at Walnut Valley Festival with Tom Chapin and John McCutcheon Concert Band directed by Gary Gackstatter Cowley College Principal clarinet, shared concert with Wichita State University, guest conducted by Mallory Thompson Jazz Band directed by Gary Gackstatter Cowley College Principle alto saxophone, toured second, third, and fourth semesters KACC Honor Band directed by Frank Fendorf of Wingert-Jones Music One of eight Cowley College students first year and one of four second year, selected by taped audition KMEA Honor Band directed by Dr. Joseph P. Missal Cowley College One of seven Cowley College students first year and one of eight second year, selected by professor‘s nomination Wind Ensemble directed by Dr. Jeffrey Traster The University of Tampa Principle, second clarinet; shared concert with Tampa Bay Winds & Friends Pep Band directed by Dr. Jeffrey Traster The University of Tampa Principle clarinet, performed over 100 concerts throughout the year Jazz Ensemble directed by Dr. Jeffrey Traster The University of Tampa Second alto saxophone, performed with guest artists Dr. Karl Sievers, trumpet; Dr. Terry Mohn, saxophone; Masters Clinic with Mike Lee, saxophone MARY MINARET Page 2 EDUCATION Bachelor of Arts, May 2002 The University of Tampa Major: Music Minor: Theatre Maintained 3.5 GPA while completely financing education and working and participating in extracurricular activities for 45 hours per week Associate of Arts in Performing Arts, May 1998 Cowley College Maintained 3.86 GPA while completely financing education and working and participating in extracurricular activities for 45 hours per week. HONORS The University of Tampa Academic Transfer Scholarship, Phi Theta Kappa Scholarship, Martin Denoff Volunteer Service Award, Spartan Award, Alpha Chi Omega Honor Sorority, Alpha Chi Omega Outstanding Volunteer Award, The National Dean‘s List, Who‘s Who Among College Students Cowley College Full Theatre Scholarship, Full Academic Scholarship, Phi Theta Kappa Honor Society, Who‘s Who Among College Students, The National Dean‘s List, Graduated with Honors VOLUNTEER Sorority EXPERIENCE Supervised groups of twenty children at sorority and fraternity arts and crafts activities, limbo contest, and dance contest during Children‘s Fest, annual theme week event Supervised children during bookmark-making sessions at Kid City, a newly re-opened children‘s park adjacent to Lowry Park Zoo Supervised children at Candy Station and Coloring Station, acted as Grim Reaper in haunted house during ZooBoo at Lowry Park Zoo Supervised children at Cookie-Decorating Station during Children‘s Carnival at Woodbridge Elementary School Break-Away 2000 One of eight University of Tampa students selected to participate in the Alternative Spring Break, a full week of volunteer service (180+ hours). Worked with mentally and physically challenged adults and children in their homes, places of employment, and daycare centers ADDITIONAL CPR Certified, American Heart Association, January 2000 SKILLS Working knowledge of Spanish and American Sign Language (MBA LEVEL RESUME EXAMPLE) JENNY MASON 110 Cummings Lake Drive Riverview, FL 33301 (813) 555-1234 Jmason@gmail.com OBJECTIVE To contribute MBA-level education and proven sales/marketing skills in a pharmaceutical sales capacity QUALIFICATIONS Dynamic and motivated team player possessing excellent listening, communication, and time management skills. Results-oriented sales/service professional with a demonstrated ability to conduct effective presentations and excellent training. Proven sales and service professional with demonstrated track record of success in business to business account management. EDUCATION The University of Tampa Tampa, Florida Master of Business Administration (MBA) May 2004 The University of Dayton Dayton, Ohio Bachelor of Science in Marketing May 1999 RELEVANT EXPERIENCE Georgia-Pacific Corporation, Tampa/Orlando, FL National Account Service Representative May 2000 - present Service national accounts within a specific geographic territory Establish and maintain relations with all levels of store management and owners Conduct frequent product knowledge training classes for employees and management Resolve problems and claims promptly Monitor suggested order quantities Maintain a high level of communication between Georgia-Pacific and national accounts Develop and improve existing programs Tampa Bay Lightning, Tampa, FL Intern in Corporate Marketing January - May 2000 Coordinated sponsorship sales Prepared portfolios Conducted market research Enterprise Leasing Company Dayton, OH Intern as Management Trainee May - December 1998 Administered excellent personal skills and ensured quality customer satisfaction Utilized sales tactics to sell insurance to customers Wrote most rental contracts in office Identified as one of the top rental insurance salespeople in office LEADERSHIP EXPERIENCE Delta Sigma Pi Professional Business Fraternity The University of Tampa President January - May 2004 TERRY TAMPA Current Address: Permanent Address: 401 West Kennedy Blvd., Box 2345 2417 Evergreen Drive Tampa, FL 33606 Newark, OH 43055 (813) 250-5555 (601) 222-5555 firstname.lastname@example.org REFERENCES Name and Job Title Place of Business Address City, State and zip code (area code) phone number Email address Example: Mr. John Smith, Director Institute of Natural Resources 211 West Lafayette Street Tampa, FL 33606 (813) 555-1212 John.email@example.com You should list three to five references who can attest to your good character, professional competence and potential in your chosen profession. You can ask former employers, supervisors, professors or members of the clergy; you must receive permission before you can use them as references. Be sure to give each reference a title (Mr., Ms., Dr., etc.).