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									  VET Certificate III in Information Technology




Kevork Krozian
VET Cert III in Information Technology
Forest Hill College

k.krozian@fhc.vic.edu.au


                                                      1
                                              1/03/2011
Session Objectives
 Setting up Vet IT Certificate III in your
  school
 Describe course structure and content
 Sharing successful strategies
 Where to exchange ongoing support




                                                      2
                                              1/03/2011
Training Package version 3
   For 2004 , the VET in IT Certificate III course
    was delivered using the Training Package
    version 3
   Version 3 of the TP first available in April 2002
   http://www.atpl.net.au lists the current version
    and the link to “Print Version Modification
    History” will indicate changes made.
   A review is underway for a new version of the
    Training Package with consultations currently
    in progress for 2005


                                                                3
                                                        1/03/2011
Delivery Mode
     Schools can either

    Delivery as a self standing Registered Training
     Organisation (RTO)
Or

    Deliver under the auspices of a parent RTO
     such as a TAFE




                                                               4
                                                       1/03/2011
                  Resourcing

Range of choices offered to students will depend on

   Appropriate level of hardware, software and
    networking capability
   Appropriate teaching material
   Staff expertise
   Availability of labs and “expendable”
    equipment for students to carry out practical
    tasks, assessment and simulate workplace
    environments
                                                              5
                                                      1/03/2011
               VCE and VET
For 2005
 Minimum 16 units required to complete VCE
 Most do 20 – 24 units
 A minimum of 3 Units of English required
 A minimum of three 3 - 4 units required
 Up to 13 units can come from VET
 VET IT Cert III contributes 4 units (two at 1-2
   and two at 3 - 4 )
 VET IT Cert III has a study score contributing
   to the Enter ( SACs 66.7 % , Exam 33.3 % )
 At most three VET 3 - 4 sequences can
   contribute to the Enter score                            6
                                                    1/03/2011
       Course Summary for Units 3 and 4
                            All Students


         ICAITD128A Create user and technical documentation
         ICAITS020C Install and optimise system software
         ICAITS031B Provide advice to clients
         ICAITU019C Migrate to new technology
         ICAITU126B Use advanced features of computer
         applications
                      Certificate Specific

Software Apps             General               Network Admin
                      ICAITU018C                ICAITS032A
ICAITU018C
                      Develop Macros and        Provide Network
Develop
                      templates for clients     Systems
Macros and
                      using standard            Administration
templates for
                      products                  ICAITS034A
clients using
                      ICAITS032A                Determine and
standard                                                            7
                      Provide Network           Action Network
products                                                    1/03/2011
School Assessment Units 3 - 4
 Comprised of 3 SACs during the year
 Total contribution 66% for the year’s score
 Usually covered multiple modules in each
  SAC
 At least 2 different assessment modes to be
  used from Work Performance, Work
  Project, Product and Portfolio
 No individual SAC to contribute more than
  50% towards school assessment score.

                                                        8
                                                1/03/2011
Assessment Plan - Software Apps
                                                    Portfolio 1   Product   Portfolio 2

ICAITD128A   Create User and Technical                                
             Documentation     20
ICAITU126A   Use Advanced Features of Computer                               
             Applications 40
ICAITU018B   Develop Macros and Templates for       
             Clients 60
ICAITU019B   Migrate to New Technology       20                   
ICAITS031B   Provide Advice to Clients 40                                    
ICAITS020B   Install and Optimise System Software                 
             20
                      Allocation of nominal hours       60            60         80




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What do students need to do?

  Complete 3 assessment tasks using at
   least 2 of 4 assessment modes
  Assessment must conform with Module
   Critical Aspect of Evidence, Software and
   Hardware Guide




                                                      10
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Vet Units 3-4 Modules in detail
 Each module is made up of elements and
  performance criteria
 Assessment has to be conducted within
  guidelines
 Whilst there is some flexibility in
  assessment, there are also some
  compulsory components


                                                  11
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   ICAITU126B Use advanced features of computer applications
             Element                              Performance Criteria
                                         1.Advanced features of application are
1. Manipulate Data                       employed in the preparation and
                                         presentation of data
                                         2. Data is efficiently transferred between
                                         applications
                                         3. Objects, macros and templates are
                                         created and employed for routine activities
                                         4. Shortcuts and features are regularly
                                         employed for increased productivity
                                         5. Related data files are linked as required
                                         1. Routine problems are solved with the use
2. Access and use                        of support resources
support resources                        2. Online help is accessed and used to
                                         overcome difficulties with applications
                                         3. Manuals and training booklets are used to
                                         solve advanced problems
                                         4. Problems are analysed and eliminated
                                         according to results
                                         5. Technical support is accessed and trouble
                                         shooting results and alert messages are
                                         supplied to technical support
                                         1. Performance of PC is enhanced
3. Configure the                         2. Environment is configured according to 12
computing                                user/ organisational requirements   1/03/2011
    ICAITU126B Use advanced features of computer applications

                              Module Elements in Detail
   Identify apps compatible with MS Word.         Input boxes, forms, controls (combo boxes ) and
   Import Excel worksheets                       interaction with cells
   Import Graphs/Charts                          Filtering Data

   Import data from Access Databases             Relational Databases

   Import a subset of data from an external      Forms, Subforms, menu forms
    database                                      Reports , subreports,
   Create templates, modify templates            Dynamic selection criteria
   Create macros, modify macros. Local vs        Sorting and Grouping
    Global Macros.                                Summary Data
   Modify Toolbars                               Customise and configure computing environment
   VBA Code, object, property , method           Optimise system, performance, colours, shortcuts,
   Autonew, Autoexec macros.                     folders, date/time
   Data entry forms, controls on forms.          Multi Tasking. Foreground, background, active
   Import Data into Excel                        applications
   Protect Cells from changes. Lock and Unlock   Disk optimisation – scandisk, defrag, read ahead

   Editing Macros.                               optimisation
                                                  Virtual memory, system resources, swap file
   Absolute and relative references in cells



                                                                                                    13
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Module Critical aspect of Evidence, Software and Hardware Guide:

        ICAITU126B Use advanced features of computer applications

   Assessment must confirm the ability to utilise computer
    applications to their full capacity employing all advanced
    features and import / export capacities for efficiency and
    productivity purposes

   Variables may include but are not limited to: commercial
    software applications; organisational specific software;
    word processing, spreadsheet, database, graphic,
    communication packages and presentation functionalities

 May include presentation applications contained in:
  Microsoft Office, Lotus Suite, Claris Works, Star Office or
  other similar applications
 Variables may include but are not limited to;
           • personal computers and
           • networked systems
Conclusion: Based on interpretation, it can cover a wide or
  narrow range of knowledge/skills and anything in between
  … !!!                                                                    14
                                                                    1/03/2011
     ICAITD128A Create user and technical documentation
       Element                             Performance Criteria
1. Determine              1. Standards for documentation are determined from overall
Documentation Standards   project documentation standards and industry standards
                          2. Documentation types and design templates are identified
and Requirements          and agreed with higher authorities
                          3. Authors are informed of the standards and any technical
                          resources/materials/manuals to support documentation.
2. Produce Technical      1. Technical documentation is recorded in line with project
Software Documentation    documentation standards
                          2. All supporting technical information such as the
                          architecture and detailed project plan are clearly and
                          accurately referenced
                          3. Modification and maintenance requirements are clearly
                          documented to documentation standards
                          4. Documentation is understandable to programmers as a
                          stand alone document.
3. Create Client User     1. Developed software’s operational procedures are clearly
Documentation             and coherently documented in non-technical jargon
                          2. Documentation is aligned with client requirements to
                          support ease of use
                          3. Documentation is written in clear, coherent and concise
                          plain English and logically sequenced and cross referenced
4. Obtain                 1. Developed documentation is reviewed by target audience15
endorsement/sign-         2. Changes are made according to target audience feedback
                                                                              1/03/2011
       ICAITD128A Create user and technical documentation
                                 Module Elements in Detail
Identify  Types of Documentation ( User and        USER DOCUMENTATION
Technical )                                    Different types
Purpose of Documentation                      Index, version control
Processes for production of Documentation     Reference system for user documentation
Standards for a Documentation Project         Write clear, coherent, precise, user doc.
(project, organisation, industry)              Characteristics of printed user doc.
Appropriate Design Templates
                                               Characteristics of online user doc.
Tools for Developing Documentation
                                               Client User Doc
                                               Management Structures ( Strategic, Tactical,
     TECHNICAL DOCUMENTATION                   Operational)
Different types                               Role of user in initiating an information system
Index, version control                        development request
Reference system for tech documentation       Determining user requirements
Document the maintenance requirements         Identify and analyse user requirements
                                               Document user requirements




                                                                                                      16
                                                                                               1/03/2011
Module Critical aspect of Evidence, Software and Hardware Guide:
     ICAITD128A Create user and technical
documentation
     Can include, but are not restricted to: technical manuals,
      user manuals, policy and procedure manuals, training
      materials in either hard copy, electronic copy, on-line
      help, Internet/intranet.
     Assessment must confirm the ability to clearly and
      coherently document client and technical information in a
      manner which is accepted by the target audience as
      applicable and useable
     Variables for Documentation and Reporting can involve
      but not be limited to audit trails, naming standards,
      version control
     Documentation standards can include, but are not
      restricted to policy relating to sign-off, storage,
      distribution, revision
     Can include ISO/AS standards, organisational standards,
      project standards.
     San include: tools for documenting eg. word processing
      packages, desktop publishing packages.
                                                                      17
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      ICAITS020C Install and optimise system software

       Element                              Performance Criteria
1. Determine Operating    1. Operating system requirements are determined and
                          documented
System Requirements       2. Requirements of clients are evaluated in line with
                          organisation guidelines, corporate, licensing arrangements
                          and budget
2. Obtain operating       1. Vendors are contacted and technical specifications are
                          obtained
system
                          2. Recommendations are documented and provided to
                          appropriate personnel
                          3. Licensing, hardware and security requirements are
                          determined and followed

3. Install and optimise   1. Operating system is installed, configured and tested in
                          accordance with installation procedures and organisational
operating System          requirements.
                          2. System to meet organisational requirements is optimised.
                          3. System is documented according to organisational
                          requirements
                          4. Installation is conducted with minimal disruption to clients.
4. Provide instruction    1. One to one instruction to the client is provided as required.
to meet new               2. Client evaluation and feedback are obtained to ensure
                          requirements of client are met.
software                                                                                18
                                                                                   1/03/2011
requirements
        ICAITS020C Install and optimise system software

                                Module Elements in Detail
Establishing software and hardware needs for system software required
Acquiring software and hardware and installing system software such as Windows 98, 2000, NT, XP or
Linux
Finding solutions , workarounds, patches, fixes
Documenting all work , use of screen captures
Help Desks and how to operate the service, prioritise
Handling of customer enquiries, complaints, frustration, anger
Escalating problems where required




                                                                                                     19
                                                                                              1/03/2011
Module Critical aspect of Evidence, Software and Hardware Guide:
      ICAITS020C Install and optimise system
software
   Variables may include but are not limited
    to: operating systems include stand
    alone PC systems and network operating
    systems; commercial software
    applications; organisational specific
    software; word processing, spreadsheet,
    database, graphic, mail, communication
    packages and presentation
    functionalities; licensing options
   Assessment must confirm the ability to
    install and improve system performance
    with minimum disruption to clients
                                                                      20
                                                               1/03/2011
    ICAITU019C Migrate to new technology

      Element                          Performance Criteria
1. Apply existing      1. Existing knowledge and techniques are applied to
                       explore new technology
knowledge and          2. New technology acquired by the organisation is used
Techniques to new      with minimum disruption
                       3. Functions and features of new technology available to
technology             the organisation are readily employed to meet
                       organisational requirements

2. Apply advanced      1. Specialised features of technology, software and
                       hardware are utilised to solve organisational problems
functions of the       2. Advanced features and functions are used in a manner
Technology to          that exploits the full capacity of the new technology
                       3. Sources of information are accessed to determine the
solve organisational   full range of benefits of new Technology
problems

3. Apply new           1. Specialised features of upgraded technology are used to
                       solve organisational problems
functions of           2. Upgraded technology is used for enhanced productivity
upgraded               and efficiency
technology                                                                      21
                                                                         1/03/2011
         ICAITU019C Migrate to new technology

                                       Module Elements in Detail
Use   new or upgrade old technology for the benefit of an organisation
       –New business opportunities
       –Increase existing business opportunities
       –Increase efficiency
       –Reduce cost
       –Gain a competitive / technical edge
       –Improve management
       –Improve work practices
User Resistance to change, inability to use new system
Technology problems
User problems
Training, types
Monitor performance
Maximise benefits




                                                                                 22
                                                                          1/03/2011
Sample evidence guide for module :
        ICAITU019C Migrate to new technology

   Competency must confirm the ability to transfer the
    application of existing skills and knowledge to new
    technology.
   Advanced knowledge of generic applications is
    demonstrated on a minimum of three software
    applications
   Hardware is limited to commercially available products.
    Hardware variables may include but are not limited to
    single and multi-client platforms
   Software is to be limited to commercially available
    products. Specialised features are those identified in
    packages.
   Software variables may include but are not limited to:
    data files obtained from Email, floppy disk, common
    drives; commercial software applications; word
    processing, spreadsheet, database, graphic, mail,
                                                                      23
    communication packages and presentation functionalities;   1/03/2011
    ICAITS031B Provide advice to clients
  Element                          Performance Criteria
1. Analyse   1. Logged requests are answered in accordance with organisation
             guidelines
client       2. Client support issues are investigated and documented in
support      accordance with organisation guidelines
issues       3. Previous logs are checked for similar problem by same or other
             client
2. Provide   1. Client requirements are confirmed
             2. Advice is determined and provided or client is referred for further
Advice on    technical assistance
Software     3. Advice is provided to client to overcome software problem in line
             with organisation guidelines
             4. Manuals and help documentation are provided to client
             5. Group or one to one instruction is provided, as required
             6. Upgrade requirements or new software requirements are
             documented and
             recommendations are referred to supervisor/management

3. Provide   1. Client requirements are obtained from documentation
             2. Advice is provided to client to overcome hardware problem in line
advice on    with organisationguidelines
hardware     3. Manuals and help documentation are provided to client
             4. Group or one to one instruction is provided, as required
             5. Further requirements are documented, such as new equipment        24
             requirements,                                                 1/03/2011
    ICAITS031B Provide advice to clients ( continued )


    Element                     Performance Criteria

4. Provide    1. Client requirements are obtained from documentation
Advice on     2. Advice and support are provided to client to overcome
                   network problem in line with organisation guidelines
Network       3. Manuals and help documentation are provided to client
              4. Group or one to one instruction is provided, as required
              5. Further requirements are documented and
                   recommendations are referred to
                   supervisor/management
5. Obtain     1. Client evaluation and feedback are obtained to ensure
              client requirements are met
client        2. Function is performed by client unassisted according to
feedback      instruction




                                                                           25
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        ICAITS031B Provide advice to clients
                                      Module Elements in Detail
Help   Desk                                   Find   Solutions
     –Types of Problems                            –Printed sources
     –Call taking procedures                       –Local
     –Dealing with clients                         –online
     –Documentation                                –Internet
Identify   the problem                            –Helpdesk and technical sources
     –Background Information                       –Workarounds
     –Obtain info ( phone, email, online )         –Document
     –Visit the site                           Improve   Customer Service
     –Document the problem                         –Analyse help desk database
     –Escalate the problem                         –Benchmarking
                                                   –Proactive
                                                   –Feedback
                                                   –teamwork




                                                                                            26
                                                                                     1/03/2011
Module Critical aspect of Evidence, Software and Hardware Guide:
        ICAITS031B Provide advice to clients
 Assessment must confirm the
  ability to convey comprehensive
  technical information to clients in a
  clear,concise and coherent manner.
 Assessment must confirm the
  ability to access technical manuals
  and help documentation and
  conveying this information to the
  client in a concise and jargon free
  manner. Information conveyed
  enhances client efficiency
                                                                          27
                                                                   1/03/2011
Certificate Specific Modules

ICAITU018C Develop Macros and templates for
  clients using standard products


ICAITS032B Provide Network Systems
  Administration


ICAITS034B Determine and Action Network
  problem
                                                     28
                                              1/03/2011
ICAITU018C Develop Macros and templates for clients using standard
products
        Element                         Performance Criteria
1. Determine Macro or    1. Client requirements are determined in line with
                         organisational guidelines
Template Requirement     2. Macro/template specifications are developed and
                         client’s needs are confirmed


2. Develop Macro or      1. Macro/template specifications are developed using
                         standard package in line with organisation guidelines
Template for Client      2. Client feedback is obtained
                         3. Amendments are made as required for client

3. Provide Client        1. Support/instruction requirements are determined and
                         documented
Support for Macro or     2. Client is instructed in use of macro/template
Template                 3. Client documentation is provided to help desk for
                         future support




                                                                                  29
                                                                           1/03/2011
ICAITU018C Develop Macros and templates for clients using standard
products
                                      Module Elements in Detail
As  for Use Advanced Features of Software       Establishuser needs
Applications                                     Document user requirements
Development and Maintenance of a product or     Training
solution
                                                     –Level of Training needed
Support client by use of technical
                                                     –Different types of training needed
documentation such as
                                                     –Sources of training
      –System flowchart
                                                     –Evaluate effectiveness of training
      –DFD
      –Data Dictionary
      –Maintenance History log book
      –Structured English
      –System Requirements
      –User Interface




                                                                                                  30
                                                                                           1/03/2011
Module Critical aspect of Evidence, Software and Hardware Guide:
ICAITU018C Develop Macros and templates for
clients using standard products

   Competency must be demonstrated in the
    development of a variety of macros and
    templates using at least three industry
    recognised application packages. Competency
    must be demonstrated in the development of a
    specification for macros and templates
   Variables may include but are not limited to:
    commercial software applications;
    organisational specific software; word
    processing, spreadsheet, database, graphic,
    communication packages and presentation
    functionalities
   May include presentation applications contained
    in: Microsoft Office, Lotus Suite, Claris Works,        31
    Star Office or other similar applications        1/03/2011
   ICAITS032B Provide Network Systems Administration

       Element                         Performance Criteria

1. Provide client      1. Log-ons, passwords and applications file access are
                       provided, and documented in line with organisational
access and security    security requirements
                       2. Records of client accounts are evaluated
                       3. System integrity and security are maintained
                       4. Virus protection is used in line with organisation
                       recommendations
2. Input into and      1. Input is provided into disaster recovery plan
                       2. Disaster recovery plan is provided to clients as
disseminate disaster   required
recovery plan
3. Monitor network     1. Diagnostic tests are performed
                       2. Diagnostic information is analysed and acted on
performance            3. Software usage is monitored
                       4. Illegal software is deleted from the system
                       5. Hardware response time is monitored
                       6. Methods for improving efficiency are determined and
                       acted on according to organisation guidelines
                                                                                    32
                                                                             1/03/2011
      ICAITS032B Provide Network Systems Administration

                                   Module Elements in Detail
System   Security                                  Proactive
     –Passwords                                     Training
     –Backups                                       Design
     –UPS                                           Network    monitoring
     –Fire Extinguishers                                –Bytes/packets sent/received
     –Air conditioner                                   –Network utilisation %
     –Humidity and temperature control                  –CPU utilisation %
     –Firewall                                          –NIC Error stats
     –Encryption                                        –CRC errors
     –Auditing                                          –Alignment errors
     –Documentation of items above                      –Runt packets due to partial collisions
Evaluate threats
Risk assessment table (fire, flood, power surge)
Develop components list
Recovery from disaster
Provide disaster recovery plans to clients
Standardise
monitor


                                                                                                         33
                                                                                                  1/03/2011
Module Critical aspect of Evidence, Software and Hardware Guide:
ICAITS032B Provide Network Systems
Administration
   Assessment must confirm competence in
    sustaining the operation of the network through
    maintenance of network integrity and the
    performing of diagnostic tests.
   Assessment must also confirm competency in
    contributing to the formulation of a disaster
    recovery plan and providing the client with an
    optimised network that complies with
    organisational guidelines.
   Hardware includes peer-to-peer networks,
    personal computers and client servers
   Software includes any software licensed by the
    organisation


                                                                      34
                                                               1/03/2011
    ICAITS034B Determine and Action Network problem

      Element                        Performance Criteria

1. Determine client   1. Logged call from help desk is received
                      2. Client problem is determined, further information from
problem               client is gained and documented as required by
                      organisation guidelines


2. Determine          1. Maintenance and technical support agreements are
                      determined
whether               2. Organisational policy regarding maintenance is
maintenance is        followed
covered by policy
3. Carry out          1. Diagnostic tests are conducted as required
                      2. Maintenance is completed in line with organisation
maintenance           guidelines
                      3. New components are obtained
                      4. Components are stored or disposed of in accordance
                      with organisation guidelines
4. Prepare            1. Maintenance report is prepared in line with
                      organisation guidelines
maintenance report    2. Maintenance requirements to appropriate area are
                                                                               35
                      escalated as required
                                                                        1/03/2011
    Module Critical aspect of Evidence, Software and Hardware Guide:
    ICAITS034B Determine and Action Network problem

    Assessment must confirm the ability to
     document network related problems,
     determine the required resources, solve
     the client problem or escalate it according
     to organisational guidelines.
    The network is to be maintained with
     minimal disruption to clients.
     Repairs can include but not be limited to
     replacing disk drives; repositioning
     network cards; installing disk drives;
     installing and reconfiguring printer;
     replacing I/O devices; reconfiguring
     network                                                                  36
                                                                       1/03/2011
References
        *ICAITD128A Create user and technical documentation
        *ICAITS020C Install and optimise system software
        *ICAITS031B Provide advice to clients
        *ICAITU126B Use advanced features of computer
           applications
        * ICAITS032B Provide Network Systems Administration
        * ICAITS034B Determine and Action Network problem

1.   Essentials of IT and Network Administration -ISBN
     086458 132 7
2.    Essentials of IT General Vol 1 - ISBN 086458 133 5
3.    Essentials of IT – Software Applications ISBN 086458
     113 0

      * ICAITU018C Develop Macros and templates for clients
        using standard products
4.   Essentials of IT General Vol 1 - ISBN 086458 133 5
5.   Essentials of IT – Software Applications ISBN 086458
     113 0
                                                                     37
        *ICAITU019C Migrate to new technology                 1/03/2011
Where to get more help
VET Mailing list
       http://www.fhc.vic.edu.au/lists
 VET web site http://www.fhc.vic.edu.au/vet-it
 Reference Texts from Tertiary Press Tel: 9213 6605
 Barnes Publishing for Student Workbooks
 Quality Assessment Tasks - sample SACs, sample Exams
 (www.edassist.com.au Tel: (03) 9416 0200)
 http://www.vcaa.vic.edu.au for all official VET
  documents
 VET unit at VCAA
  mackenzie.margaret.a@edumail.vic.gov.au
  o'shannessy.susan.z@edumail.vic.gov.au



                                                                38
                                                         1/03/2011

								
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