Job Title: Business Transformation Manager
Accountable to: Operational Director
Responsible for: Business Support Officers (Property and H&S) with matrix line
management of the Office Managers
Operational Area: North, South or Central England
Key Working Operational Directors, Heads of Service,
Relationships: Directors of HR, Finance, Business Transformation and Technology,
Senior Business staff in HMCS, LSC, LA
Role Requirements: (See attached Person Specification)
Terms of Employment
Grade: Senior Manager
Salary Scale: £57,222 - £62,424
Superannuation: The pension fund used by Cafcass is the West Yorkshire Pension
Fund (a Local Government Pension Scheme). Membership of the
scheme is voluntary. However, unless notified otherwise all staff will
be brought into the scheme. Contribution rates are based on a tiered
Annual Leave: 28 days rising to 33 days after 5 years reckonable service, inclusive of
3 statutory / privilege days to be taken between Christmas and New
To deliver business transformation to world-class standards of service, quality and cost by developing
internal business systems and processes, which are leading edge, customer focussed, efficient and
support delivery of high quality outcomes for children.
MAIN DUTIES AND RESPONSIBILITIES:
1. To be responsible for the identification of a range of new business processes that deliver
operational and cash-releasing benefits, encourage innovation and enable Cafcass to perform
at an “outstanding” level.
2. To project manage a programme of business change within and across operational areas, as
agreed with the Operational Director, including identifying those functions that should be
delivered locally and those that should be shared and/or centralised, ensuring delivery within
cost, time and quality criteria.
3. In partnership with the Director of Transformation & Technology, to develop and implement
innovative technological solutions that improves service efficiency and effectiveness.
4. To provide operational area lead for the Cafcass Property portfolio and strategy, ensuring
maximum effectiveness of use of resources.
5. To implement effective systems and processes to manage and minimise organisational risk
and support business continuity.
Supporting the Operational Area
6. To support the Operational Director in the effective delivery of corporate priorities across the
full range of operational and business functions by having lead responsibility for the development and
delivery of (minimum) quarterly performance reviews, business plans, risk registers, workforce plans,
training and development plans and other improvement/recovery plans as required.
7. To research and consult with internal and external stakeholders to ensure that service
improvements are in line with their business needs and each adds value to the other.
8. To ensure that robust management information systems are in place and that information is
used effectively to inform strategy and drive up performance
9. To ensure that appropriate quality management and assurance tools and techniques are
deployed and implemented across the organisation to effect improvement.
10. To support the delivery of business plans by creating and taking opportunities to gain external
11. To manage delegated budgets and support the Operational Director through the provision of
robust financial information which is used effectively to manage the service area.
12. To have operational area responsibility for ensuing that all third party suppliers offer cost
effective and high quality goods and services, liaising with the procurement function and
working through partners as required.
13. In partnership with the Health and Wellbeing Adviser, to hold operational area lead
responsibility for effective compliance with organisational health, safety and well-being
strategies and legislative requirements.
14. To line manage IT Trainers within the operational area.
This job profile is not a definitive list of responsibilities but identifies the key components of the role.
The specific objectives of the post holder will be subject to review as part of the individual performance
Key: Assessed by Application Form: A
Assessed at Interview: I
Assessed by Exercise E
Documentary Evidence D
Wt A I E D
Diploma in Management Studies or equivalent. Yes X X X
Knowledge, Skills and Experience
Yes X X X
Experience of analysing, developing, implementing and
maintaining successful systems in a complex environment.
Extensive experience of driving and embedding changes including
Yes X X X
working across operational boundaries at various levels.
An ability to think strategically and develop effective and practical
X X X
solutions to complex issues.
A demonstrable high-level knowledge of business systems
X X X
including IT solutions.
Excellent leadership and staff development skills. X X X
Ability to negotiate with and influence key decision makers. X X X
Experience of managing large, complex budgets and preparing
X X X
and presenting robust financial information.
Experience of Business Process Mapping, review and re-
Yes X X X
X X X
Experience of procuring significant services within an organisation.
X X X
Understanding of Health and Safety legislation.
A collaborative team worker who can build positive relationships
and work effectively across boundaries and achieve results X X X
A track record of achieving results in a performance driven culture.
X X X
Personal conduct, integrity and credibility that commands the
confidence of managers and staff at all levels, external partners X X X
Committed to ensuring that all practice and engagement with
others is free from discrimination and adheres to equal X X X
opportunities legislation and organisational policies.
Able to communicate effectively both verbally and in writing to a
wide range of audiences. X X X
An approachable manager with excellent interpersonal skills.
X X X
An ability to operate effectively and sensitively within a political
environment and to develop relationships that command respect, X X X
trust and confidence.
A commitment to social justice, equality and the needs of children
X X X
A proactive self-starter able to manage multiple priorities, which
may mean reconciling the demands of corporate and service X X X
Commitment to continuing professional development.
X X X