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 A weekly publication for Genesys Employees, Physicians and Volunteers

Vol. 16, No. 48                                                                                                      December 1, 2010

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                                                                 Take the challenge to improve
                                                                 the patient experience
  Now more than ever, patients are more informed, have                 HCAHPS results, Genesys is identifying opportunities for
  higher expectations and have more options in choosing                improving the noise and cleanliness in and around patient
  where they receive their healthcare.                                 rooms.

  Plus, patients have access to online tools to help them make         To help address this, Genesys has launched a “Huddle
  those decisions. For instance, the HCAHPS (Hospital                  Challenge” for teams from departments/units to use their
  Consumer Assessment of Healthcare Providers and Systems)             skills and creativity to develop ideas for improving
  survey is the first national publicly reported survey of             cleanliness and reducing noise in and around patient rooms.
  patients' perspectives of their hospital care and experience.        Here’s what you do to take the challenge:
  Through HCAHPS, prospective patients and their family                  • If your department/unit has not already done this,
  members can go online to to                   encourage your manager to use your next huddle to
  view how a particular hospital performs compared to other                 discuss the importance of clean and quiet surroundings
  hospitals locally, statewide and nationally.                              to a patient’s healing experience.
                                                                         • At your huddle, share the ideas you have for improving
  Meeting and exceeding our patients’ expectations remains a                cleanliness or reducing noise in and around patient
  top priority at Genesys. In fact, it’s been over a year since             rooms.
  we launched our Patient Experience initiative. Since then,             • Department/unit managers should submit their teams’
  we have seen improvement with our Press Ganey scores for                  ideas on a Huddle Challenge form to Patient Experience
  inpatient satisfaction. We also know, based on repeated                   coordinator Karen VanCura no later than Friday,
  patient feedback, that we have areas for improvement.                     Dec. 10.
  Specifically, the top three issues that have been repeatedly           • The teams with the winning ideas for each category will
  identified by our patients as the most important issues for               receive a pizza party in January. Winning teams will
  them are:                                                                 also be nominated for the Executive Quarterly LOV
    • Including them in decisions regarding their treatments                award and will be featured in an upcoming INK article.
    • Addressing their emotional needs
    • Responding to their concerns and complaints                      For more information about this challenge or the Patient
                                                                       Experience at Genesys, please contact Karen at 606-5661
  Genesys has been focused on addressing those specific                or
  issues identified through Press Ganey. Plus, based on our

Hospice hosts holiday bake sale Dec. 17                                 Please remember to lighten up on fragrances
Genesys Hospice volunteers are hosting a bake sale Wednesday,         Many patients and employees are allergic to perfume and cologne.
Dec. 17, from 7 a.m. to 7 p.m. at the care center. You can purchase       Please try to use it sparingly when in patient care areas.
Christmas cookies, specialty gifts such as homemade dog treats,
pies, homemade bread, fudge and much more! You also can
pre-order the following:                                              It’s here! Acorn Gift Shop’s big annual sale
  • Large cookie and candy trays for $20 – includes four dozen                                Thursday, Dec 2 – 9 a.m. to 8 p.m.
    assorted homemade cookies and candies
  • Small cookie and candy trays for $10 – includes two dozen                                 All merchandise will be discounted
    assorted homemade cookies and candies                                                     25 percent with the exception of
                                                                                              Swarovski, rings, Miche handbags,
If you would like to place an order for one of the holiday trays,                             candy, magazines and flowers. Come
call 636-5004. Deadline to place an order is Monday, Dec. 13. All                             early for great buys on doorbuster
proceeds from the bake sale go to the beautification of the care                              items while supplies last!
center and patient comfort items.
                                                                                              Please note: Acorn stamps are not
Remember to get your flu shot                                                                 given on sale items. No merchandise
Employee Health Services is offering the flu vaccine Monday                                   will be held and no adjustments will
through Friday from 7 a.m. to 3:15 p.m., in Suite 2605 at Health                              be made on prior purchases.

                                      Learn about VisionScape: visit the intranet homepage.
Genesys observes Hanukkah Thursday, Dec. 2
Hanukkah, also known as the Festival of Lights, is an eight day Jewish holiday that
starts on the 25th day of Kislev (Hebrew calendar). The festival is observed in Jewish

homes by the kindling of lights on each of the festival's eight nights, one on the first
night, two on the second night and so on.

The holiday was called Hanukkah (meaning “dedication”) because it marks the
rededication of the Temple after its desecration by Antiochus IV Epiphanes. Spiritually,
Hanukkah commemorates the “Miracle of the Oil.” According to the Talmud, at the
rededication of the Temple in Jerusalem following the victory of the Maccabees over            “There's more, much more,
the Seleucid Empire, there was only enough consecrated oil to fuel the eternal flame in       to Christmas than candlelight
the Temple for one day. Miraculously, the oil burned for eight days – which was the                     and cheer.
length of time it took to press, prepare and consecrate new oil.

The Genesys Diversity Committee, along with Rabbi Karen Companez will light a                It's the spirit of sweet friendship
menorah in the Health Park atrium on Thursday, Dec. 2, at 11:30 a.m. All are                       that brightens all year.
welcome to attend.
                                                                                                It's thoughtfulness and
Old Newsboys coming to Genesys Dec. 10                                                      kindness, it's hope reborn again.
The Old Newsboys of Flint will be selling newspapers by the hospital entrance
Friday, Dec. 10 from 7 a.m. to 5 p.m. For more than 85 years, the Old Newsboys
of Flint has helped about ¾ million children across Genesee County through a
                                                                                              For peace, for understanding,
holiday box program, a coat and boot program, and an emergency box program.                    and for goodwill to men!”

Memory Tree lighting is tomorrow, Dec. 2                                                                   – Gary Allan
The annual Genesys Hospice Memory Tree lighting ceremony will take place
tomorrow, Thursday, Dec. 2, at 7 p.m., at Holiday Inn Gateway Centre in Flint
(off US 23 at Hill Road). Funds from Memory Tree donations will be used to
enhance the Hospice Care Center and support Camp Brave Hearts, an annual                              Faces of Genesys
summer grief camp for children.                                                                  On the cover of this week’s INK:
                                                                                              From left: Helen Hulett, ED technician
All contributions to the Memory Tree will be identified on the tree with a paper                and Debbie Howicz, housekeeper.
heart. Those who make a one-time donation of $500 will receive a gold heart that
will be placed on the tree year after year. For details on the Memory Tree and

                                                                                            Living the Values
Genesys Hospice, call 636-5010. The public is welcome to attend the ceremony.

Genesys collects toys and socks for the needy
Genesys is sponsoring a Christmas toy drive for children up to age 14. Please
consider donating a new, unwrapped toy that will go to two local churches – First
Presbyterian and Joy Tabernacle – for families whose children won’t have gifts to          This thank you goes to Doug Iddings, DO:
open this Christmas.
                                                                                           “... It is a special and unforgettable moment
In addition to the toy drive, Genesys is participating in “Warm Soles from Warm            in life when you find those rare people who
Hearts,” a drive to collect new socks for the local women’s shelter. Socks of all          are truly amazing at what they do, no matter
sizes are needed for adults and children.                                                  what it is. We found one of those special
                                                                                           moments in Dr. Iddings and are thankful for
You can drop off your new toys and new socks in the red wrapped box at your                his decision to go the hard road with my
campus. Donations will be accepted until Friday, Dec. 10.                                  mom in performing a difficult surgery with
                                                                                           such passion and clarity of objectives.
Donations still accepted for Shoes that Fit campaign                                       Thank you Genesys, we remain loyal
All shoe orders have been filled, however, monetary donations still are needed for
the annual Shoes that Fit campaign. You can make your check payable to: “Youth                                  – The daughter of a patient
Projects – Shoes that Fit.” All donations must be turned in by Monday, Dec. 6.
For details on monetary contributions, call Cindy Bruett at 603-8682.                       We are called to: Service of the Poor, Reverence,
                                                                                            Integrity, Wisdom, Creativity and Dedication
If you purchased shoes, please remember to drop them off outside the Health Park
loading dock by Monday, Dec. 6.
Please try to give blood Dec. 16 at Health Park
Did you know … a total of 37 of every 100 Americans are eligible to give blood?                  Feast of Immaculate
The blood drive, sponsored by Michigan Blood and Genesys, takes place
Thursday, Dec. 16 from noon to 6 pm., in the Health Park auditorium. You don’t                    Conception Mass
need an appointment but donors with appointments will receive priority status. To                 Wednesday, Dec. 8, 11:30 a.m.
schedule an appointment, go to, or call 1-866-MIBLOOD.                                Third floor rotunda
                                                                                                       All are welcome.
Genesys participates in county-wide Safe Kids campaign
Genesys, along with Hurley and McLaren, is participating in Denim Days, a                         Community Stroke
fundraising drive to raise money for Safe Kids of Greater Flint. For a $5 donation,              support group - free
employees can wear denim on Friday, Dec. 3. All proceeds go directly to Safe Kids, a                Meets Thursday, Dec. 2
school-based community injury prevention service that provides education on fire                      2 p.m. to 3:30 p.m.
safety, bike and helmet safety, and child passenger safety. Genesys will sell denim day       Health Park atrium conference room
stickers on Wednesday, Dec. 1, from 11 a.m. to 1 p.m., outside the Health Park cafeteria.          For details, call 606-6520.

Free informational session on Enterprising Health
Enterprising Health is a business idea competition open to health-conscious,
passionate, entrepreneurial-minded individuals who are interested in finding new                            ADVISOR
ways to positively impact the health of individuals, families and communities. If           Miscellaneous
you would like to learn more about this program, a free informational session will          Cemetery plots - (4) lots in Peace Garden at
take place Thursday, Dec. 2 at 6 p.m., at Kettering University (located at 1700             Flint Memorial $3,000. Or two lots for $1,800.
University Avenue in Flint – Academic Building 1-817 AB Tier Classroom). For                265 - 3416.
more information, please call Erica Thrash-Sall at 586-753-1486 or email her at Enterprising Health is an Ascension-Health sponsored          Cemetery plots - Flint Memorial. $1,250 for
initiative.                                                                                 both. (843) 737-1557.

                                                                                            Dog - English Pointer mix, three years old.
Fifth annual special edition of Advisor is coming!                                          Free to good home. 706-3445.
On Wednesday, Dec. 29, the INK staff will publish the fifth annual special edition of
Advisor! Do you have a side business you want to promote? A community event you             Dog - Huskie mix, female, one year old. Free
                                                                                            to good home. (989) 323-1408.
want to invite employees to? All ads for the annual special edition must be sent on
the form below. Ads emailed or sent online will filter through the normal INK Advisor       Fish tank - 100 gallon, all accessories
policy. Ads must be received by Monday, Dec. 20.                                            included. $250. 955-1431.

  INK Advisor special edition ad form – Please fill out this form completely.               Grease tickets - (4) tickets, row 26. Dec. 4,
                                                                                            2 p.m. Fox Theater. $260. (248) 627.4920.
  Name             ____________________________________________________                     Guinea pig - Free to a good home. With
  Department       ____________________________________________________                     accessories. 631-7037.

  Work extension ____________________________________________________                       Insanity workout - $85. 845-4591.
  Home phone       ____________________________________________________                     Oak table - Round 66 in. With inserts Seats
  Email address ____________________________________________________                        six. $200 OBO. 845-5341.

                      Please write your ad in the space provided.                           Trampoline - With enclosure. $100. 614-8447.
    Special edition Advisor ads will be a maximum of four standard Advisor lines.
  __________________________________________________________________                        Wii - Includes two controllers / numbchucks
                                                                                            and four games $200. 614-8447.
                                                                                            Childcare - Morning assistance with a four
       Please fax your completed ad to 606-6279, attention Brett Rogers. Or, interoffice    year old. (248) 939-0182.
     mail your ad to the Genesys Marketing Department at Health Park C/O Brett Rogers.

          * The INK Staff reserves the right to refuse any ad that may be considered                          INK ads?
                            inappropriate for the general public.                                    Submit them online via the
                                                                                                     Genesys intranet homepage.

                                          Read INK online: visit

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