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WEATHERIZATION

VIEWS: 18 PAGES: 12

									                    Community Services and Employment Training, Inc.
               SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

WEATHERIZATION


Introduction      This section outlines the service objectives and goals for delivery of LIHEAP
                  services in response to needs and provides justification to support Agency
                  specific budget allocations. Agencies should base their assumptions on level
                  funding for the 2008 LIHEAP Program Year.


Energy Burden     The Federal nationwide average for Energy Burden is 15%. CSD has adopted
Goals             this average as our target goal for Agencies to attain throughout the program
                  year for the various LIHEAP program components.


Weatherization    1. Describe your weatherization services:
Services
                  Response: (Box will expand to accommodate text)
                             The Weatherization program is a free service for low-income
                              families (60% of state median income) who own or rent an
                              apartment, home or mobile home in Tulare County.

                             The goal and the purpose of the Weatherization Program is to
                              provide services to low-income families in Tulare County to reduce
                              lower their energy burden, which reduces the cost of utility bills.

                             Weatherizing a dwelling consists of an in-home assessment that
                              checks for gas appliance malfunctions and air infiltration.

                             Weatherizing a home can include one or more of the following,
                              based on assessment:

                              1.        Weather stripping of exterior doors
                              2.        Water restrictors
                              3.        Low flow shower heads
                              4.        Water heater blankets
                              5.        Switch and outlet gaskets
                              6.        Carbon monoxide detectors
                              7.        Glass window replacement
                              8.        Furnace repair or replacement
                              9.        Gas appliance repair and replacement
                              10.       Other minor home repairs



                  2. Fill in the chart below with the following data:
                      Total projected number of dwellings
                      Projected number of dwellings by quarter.


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     Community Services and Employment Training, Inc.
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

                      1st Qtr        2nd Qtr        3rd Qtr      4th Qtr
     Total Dwellings
                      (Jan – Mar) (Apr – Jun) (Jul– Sep) (Oct – Dec)
    270               70             75             75           50
   3. Describe your Agency’s plan for prioritizing weatherization services to
      eligible households or dwellings, including:
       New clients (households or dwellings not previously weatherized
          under LIHEAP or DOE),
       Recipients of emergency heating and cooling services under ECIP
          HCS,
       High energy burden households or households with high energy
          consumption,
       Households with the lowest incomes, particularly those with
          household incomes below 75% of the federal poverty guidelines, and
       Households with members of the vulnerable populations.
   Response: (Box will expand to accommodate text)
    Priority of services for weatherization will be to those households with the
    lowest income (75% of the federal poverty guidelines) that pay the highest
    percentage of their income for home energy costs. Households assisted for
    weatherization will have an average energy burden of at least 15%. No less
    than 77% of the total weatherization households served will have at least
    one person who is a member of a vulnerable population.

    The calculation of Energy Burden of each household is :

                   Monthly Household Energy Costs
                                                          = % of Energy Burden
                     Monthly Household Income

    After the energy burden percentage of each household has been
    determined, consideration will be given for each energy burden group
    (households having members of vulnerable populations).

    Vulnerable population groups will have equal consideration. Points will be
    given to each family member in a vulnerable population group (point
    categories provided on form CSD 522G). Priority will be determined by
    total points added to energy burden.




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                 Community Services and Employment Training, Inc.
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

WEATHERIZATION, Continued


Weatherization   4. Identify if any weatherization services are needed in any portion of your
Services            service area but cannot be provided by your agency. Please identify the
(continued)         specific challenges and/or limitations preventing your agency from
                    delivering these services and internal efforts to overcome these obstacles.
                 Response: (Box will expand to accommodate text)
                  Our offices are located throughout the county, providing immediate access
                  to low-income people, particularly those living in unincorporated,
                  impoverished communities. We are able to serve the entire service area by
                  sending our Energy & Housing Department staff to these communities,
                  rather than expecting applicants to come to us, to address the challenges of
                  low-income families who lack reliable transportation.

                 5. Please complete the Weatherization Energy Burden and Vulnerable
                    Population Goals for your Agency in the table below:

                  Weatherization                       Statewide Goal    Agency Goal
                  Energy Burden                                  15%            15%
                  Vulnerable Population                          77%            77%

                 6. Does your Agency’s goal meet the Statewide Goal?
                        Yes           No
                     If no, answer questions 7, 8 & 9 as applicable.
                     If yes, proceed to HEAP Section.
                 Response: (Box will expand to accommodate text)
                  Yes, our agency’s goals meet the Statewide Goal.

                 7. Justify Energy Burden variance, if any.
                 Response: (Box will expand to accommodate text)




                 8. Justify Vulnerable Population variance, if any.
                 Response: (Box will expand to accommodate text)




                 9. Identify at least one objective your agency could pursue in the upcoming
                    contract year that could bring your agency closer parity with the network
                    goals. Consider outreach, administrative efficiencies, collaborations, etc.
                 Response: (Box will expand to accommodate test)




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                Community Services and Employment Training, Inc.
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

HEAP

HEAP Services   Please check the following non-emergency services you provide in accordance
                with CSD Policies & Procedures?

                   HEAP (Electric & Gas)
                   HEAP Wood, Propane and Oil

                1. Explain why your agency does not provide HEAP for a particular fuel type if
                   the fuel type is used by a significant number of households in your service
                   areas as indicated by the Agency Profile Information and 2000 Census data.
                Response: (Box will expand to accommodate text)
                 Not applicable. Agency provides HEAP (Electric & Gas) and HEAP
                 (Wood, Propane and Oil) to all eligible clients.

                2. Describe your process for assessing HEAP Electric and Gas and HEAP/WPO
                   client needs.
                Response: (Box will expand to accommodate text)
                 Project Specialists market the LIHEAP program throughout Tulare County
                 by conducting presentations at local community meetings, posting flyers in
                 local churches, markets, and performing “in the field” eligibility.
                 Workshops are conducted throughout Tulare County by Project Specialists
                 who provide education and eligibility information in a group setting.
                 Clients are then given an opportunity to complete the application. Project
                 Specialists then meet one-on-one to gather applications and supporting
                 documents.

                3. Agencies are encouraged to adopt a repeat customer policy. Please indicate if
                   your agency has such a policy and describe the policy.
                Response: (Box will expand to accommodate text)
                 Our policy gives priority to first-time HEAP customers. Repeat customers
                 are identified and served using our Agency Defined Priorities.

                4. Please complete the HEAP/WPO Energy Burden and Vulnerable Population
                   Goals for your Agency in the table below. (Transfer your Agency Energy Burden
                     and Vulnerable Population Goals to the “Priority Plan”)

                 HEAP Electric & Gas                          Statewide Goal   Agency Goal
                 Energy Burden                                     15%            15%
                 Vulnerable Population                             76%            76%
                5. Does your Agency’s goal meet the Statewide Goals?
                       Yes           No
                    If no, answer questions 6, 7 & 8 as applicable.
                    If yes, proceed to ECIP Section.

                                                                               Continued on next page

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                Community Services and Employment Training, Inc.
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

HEAP, Continued

HEAP Services     6. Justify Energy Burden variance, if any.
(continued)       Response: (Box will expand to accommodate text)




                  7. Justify Vulnerable Population variance, if any.
                  Response: (Box will expand to accommodate text)




                  8. Identify at least one objective your agency could pursue in the upcoming
                     contract year that could bring your agency into closer parity with the
                     network Energy Burden/Vulnerable Population goals. Consider outreach,
                     administrative efficiencies, collaborations, etc.
                  Response: (Box will expand to accommodate text)




                                                                            Continued on next page




                                                                    H6
                 Community Services and Employment Training, Inc.
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

ECIP


Emergency         Please check the following emergency services you provide in accordance
Crisis            with CSD ECIP Policies & Procedures?
Intervention
Program
(ECIP) Services      Fast Track (Electric & Gas
                     ECIP Wood, Propane and Oil
                     ECIP Heating
                     ECIP Cooling
                     ECIP SWEATS

                  1. Identify if any of the above ECIP services are needed in any portion of
                     your service area but cannot be provided by your agency. Please identify
                     the specific challenges and/or limitations preventing your agency from
                     delivering any of the above services and internal efforts to overcome these
                     obstacles.
                  Response: (Box will expand to accommodate text)
                   Agency provides Fast Track (Electric & Gas) and ECIP Heating and
                   Cooling to eligible clients as needed. This could include installation of
                   fans, shade screens, and cooling units. The Assessment staff will include
                   cooling needs as part of their assessment process. In the event of a local
                   disaster, CSET would use SWEATS to meet identified needs. For example,
                   emergency response efforts may include procuring a small number of
                   portable air conditioners to take into homes where residents are not able to
                   reach a cooling center, taking applications in the home, and routinely
                   visiting residents who are home-bound during the summer months. The
                   educational component will educate community residents on available
                   resources and the measures we can all take to prevent heat-induced
                   illnesses and death. Our agency does not provide ECIP WPO because the
                   HEAP WPO provides enough funding to meet the WPO needs of our
                   service area.

                  2. Fast Track services should be provided throughout the contract term. If
                     not, please provide justification.
                  Response: (Box will expand to accommodate text)
                   Agency provides services for Fast Track throughout the contract term.

                  3. Describe how your agency leverages and coordinates the delivery of ECIP
                     Fast Track, ECIP WPO, ECIP HCS, and ECIP SWEATS with
                     weatherization, DOE, HEAP and other energy programs.
                  Response: (Box will expand to accommodate text)
                   CSET coordinates the delivery of services by centralizing program
                   operations in one department, the Energy and Housing Department. Energy

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     Community Services and Employment Training, Inc.
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

    and Housing staff are able to leverage Energy Assistance to clients
    applying for Wx and vice versa, maximizing all program deliveries to
    clients in our area. Energy and Housing staff are able to leverage other
    programs delivered through the department, such as the Senior Home
    Repair Program, to maximize the number of low-income households served
    in Tulare County. Seniors served in the City of Visalia are referred to
    CSET’s Senior Home Repair Program to access additional services. For
    some related items, such as refrigerators, clients are referred to Southern
    California Edison.
    CSET also coordinates activities with other agencies during emergencies.
    For example, CSET participates in the Tulare County Freeze Relief Task
    Force, which has formed a permanent standing committee to respond more
    effectively to future disasters. It includes the participation of Tulare County
    government, United Way of Tulare County, other local government
    agencies, community advocates, and nonprofit community-based
    organizations.

   4. If your agency wishes to modify the typical heating and/or cooling season
      as shown in your Agency Profile, indicate the beginning and ending dates
      of the proposed season and provide justification.
   Response: (Box will expand to accommodate text)
    Not applicable.

                                                                Continued on next page




                                                     H8
                 Community Services and Employment Training, Inc.
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

ECIP, Continued


ECIP Services     5. Please complete the ECIP Funding Allocation Percentages for each of the
                     following ECIP components. (Transfer your Funding Allocation Percentages to the
                       “Percentage-Based LIHEAP Budget Proposal”)

                   ECIP Expenditures                    Statewide Range       Agency Allocation %
                   ECIP Fast Track                         7% - 42%                  11%
                   ECIP WPO                                1% - 21%                   0%
                   ECIP HCS                                1% - 30%                  12%

                  6. Does your Agency’s Allocation % meet the Statewide Range?
                         Yes           No
                      If no, please provide justification for each variance in funding
                      components.
                  Response: (Box will expand to accommodate text)
                   Our Agency’s allocation for ECIP WPO does not meet the Statewide
                   Range, because the HEAP WPO provides enough funding to meet the
                   WPO needs of our service area.
                  7. Please complete the ECIP Fast Track Vulnerable Population Goals for
                     your Agency in the table below. (Transfer your Agency Energy Burden and
                       Vulnerable Population Goals to the “Priority Plan”)

                   ECIP Fast Track                           Statewide Goal       Agency Goal
                   Vulnerable Population                          65%                65%
                  8. Does your Agency’s goal meet the CSD Statewide Goal?
                         Yes           No
                      If no, proceed to question 9.
                      If yes, proceed to question 10.

                  9. Justify Vulnerable Population variance for Fast Track, if any.
                  Response: (Box will expand to accommodate text)




                  10. Justify if no ECIP heating services are provided, in spite of average
                      temperatures falling below 60 degrees as shown in your Agency Profile.
                  Response: (Box will expand to accommodate text)
                   Not applicable. Agency provides ECIP heating services.

                                                                                   Continued on next page




                                                                    H9
                 Community Services and Employment Training, Inc.
            SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

ECIP, Continued


ECIP Services     11. Justify if no ECIP cooling services are provided, in spite of average
(continued)           temperatures reaching 90 degrees or greater as shown on your Agency
                      Profile.
                  Response: (Box will expand to accommodate text)
                   Not applicable. Agency provides ECIP cooling services.

                  12. Identify at least one objective that your organization could pursue in the
                      upcoming contract year to enhance your ECIP that could increase
                      program effectiveness and maximize service benefits for clients.
                  Response: (Box will expand to accommodate text)
                   CSET will continue to develop in-house plans and participate in county-
                   wide plans to continue services in emergency situations in partnership with
                   local and state agencies; e.g., State Disaster Preparedness Plan and the
                   Tulare County HHSA Pandemic Planning Group. CSET’s Youth Corps is
                   designated a secondary disaster response team for Tulare County. These
                   efforts will assist in continually improving program effectiveness and
                   maximizing services for clients during emergencies.




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                    Community Services and Employment Training, Inc.
               SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

ASSURANCE 16

Assurance 16      1. Describe the service plan objectives and goals (outcomes) for those allowable
Services             Assurance 16 services you plan to deliver in conjunction with program
                     services provided under weatherization, utility assistance, and ECIP (e.g.,
                     energy conservation, care, maintenance, and proper use of appliances).
                  Response: (Box will expand to accommodate text)
                   CSET conducts an in-home needs assessment. During the needs
                   assessment, the outreach worker provides households with education on
                   budget counseling, cash management and energy conservation. CSET’s
                   Outreach Staff will provide flyers to eligible households describing the
                   LIHEAP services that CSET provides. Residents also receive a list of
                   additional resources that may be helpful to them, including other energy-
                   related assistance programs, housing resources, and other programs. CSET
                   refers clients to the CARE program with local utility companies, including
                   Southern California Edison and Southern California Gas.

                  2. Describe the type of advocacy and coordination with utility companies, and/or
                     other energy programs or partnerships.
                  Response: (Box will expand to accommodate text)
                   CSET advocates and coordinates with United Way of Greater Los Angeles
                   and provides Rate Relief Energy Assistance for clients needing help with
                   their Southern California Edison bill.

                  3. Describe how you will ensure information is communicated in the language of
                     target low-income community populations in your service territory.
                  Response: (Box will expand to accommodate text)
                   CSET provides all of its materials, such as application, flyers, hotline
                   recording, in both English and Spanish, recognizing that the majority of the
                   families accessing our services in Tulare County are Hispanic and
                   monolingual. In addition, staff in our Energy & Housing Department are
                   bilingual in Spanish, making it possible to effectively communicate with
                   our clients.

                  4. Identify if any Assurance 16 services are needed in any portion of your service
                     area but cannot be provided by your agency. Please identify the specific
                     challenges and/or limitations preventing your agency from delivering these
                     services and internal efforts to overcome these obstacles.
                  Response: (Box will expand to accommodate text)
                   CSET is not experiencing any obstacles in serving our entire service area.

                  5. Identify at least one programmatic objective that your organization could
                     pursue in the upcoming contract year to enhance Assurance 16 funded
                     activities and services that would increase program effectiveness and
                     maximize service benefits to clients.
                  Response: (Box will expand to accommodate text)
                   CSET staff will continue to be cross-trained on all CSET programs to

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     Community Services and Employment Training, Inc.
SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

    maximize knowledge of other in-house services and outside resources.
    Cross-training ensures staff assigned to one program are able to refer
    participants and their family members to other CSET programs, as well as
    make referrals to outside resources. In addition, CSET will continue to
    encourage all staff to develop innovative activities to reach the community
    and encourage participation. For example, CSET will participate in
    activities and events that have the greatest outreach potential, such as
    volunteer opportunities, such as Make A Difference Day and Earth Day,
    events planned by our youth leadership participants, and community
    events, such as health fairs and celebrations.



                                                              Continued on next page




                                     H12
                Community Services and Employment Training, Inc.
           SERVICE GOALS AND OBJECTIVES BY LIHEAP COMPONENT

OUTREACH


Outreach      Outreach Services (continued)
Services
              1. Identify at least one programmatic objective that your organization could
                 pursue in the upcoming contract year to enhance your organization’s
                 outreach strategies and ability to reach targeted low-income families,
                 particularly those target representing targeted groups, including:
                 households with the lowest incomes, members of the vulnerable
                 populations, and high energy burdens.
              Response: (Box will expand to accommodate text)
               Our objective is to continue our participation in collaboratives that connect
               us with low-income families countywide, e.g., Freeze Task Force,
               Kings/Tulare Continuum of Care for Homeless, Emergency Food Shelter
               Program. The locations of our offices throughout the county allow easy
               access to our services, particularly in the unincorporated areas of Tulare
               County.




                                                                H13

								
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