A LLEN W. K ROM
Wylie, TX 75098 email@example.com http://www.linkedin.com/in/allenkrom | cell: (972) 768-6073
Dynamic leader with a track record of guiding top-performing teams in evaluating and deploying global learning management
systems. Motivated by challenge and dedicated to cultivating positive work environments.
Results Oriented: Established a learning management system to provide online delivery of leadership and management
content that increased distance learning usability from 0% to 61% and the number of online training hours from 0 hours to 50,364
hours. Saved $18,000,000 in cumulative training costs in Years 1 through 6 of the Académie.
Innovative: Conceived and implemented service contracts with 3 global Académie entities. Generated $700,000 in revenue.
Organization start-up: Created strategic international online learning plan for team of 16 global corporate Académies.
Team Builder: Transformed international leadership team resulting in increased interaction and content access.
P R OF ES SI ON A L E XP ER I E N C E
ACD LEARNING SOLUTIONS - A LEADER IN THE LEARNING CONSULTING INDUSTRY….2010 TO PRESENT
PRINCIPAL & LEARNING STRATEGIST (CURRENT POSITION)
Evaluate the learning needs of corporate and field employees to develop a strategic learning plan to
help a client company achieve their business goals.
Develop classroom/online learning content and deploy to corporate/field employees based upon the
corporate learning strategy.
Provide facilitated leadership classes/teambuilds to expand the leadership skills of executives.
Evaluate/deploy appropriate Learning Management System to provide/track learning sessions.
ACCOR HOSPITALITY - A GLOBAL LEADER IN THE HOSPITALITY INDUSTRY WITH 4100+ HOTELS .IN 90 COUNTRIES…1991 TO 2010
Director, e-Learning & Workforce Development (2003 to 2010)
Evaluated and deployed a learning management system to 8,000+ employees located globally.
Directed the development and provision of 30 custom online courses in the area of leadership, management and computer
skills. Utilized Lectura and Articulate content development software.
Developed and approved the monthly expenditures of a $1,200,000 dollar training budget for the Académie.
Facilitated Management classroom Leadership training sessions and Teambuilds utilizing Ken Blanchard, Franklin Covey
and self developed content for Director’s and above.
Developed, deployed, and directed the “Innov@ccor” program for hotels in North America which resulted in 1,500 business
improvement suggestions from the employees.
Coordinated an international cross functional team that developed an online global network to allow for communication
between 16 Académie campuses worldwide. The development of this network allowed for the global transfer of courseware
Received President’s Special Recognition Award for the development and deploying of a Revenue Management
Assessment training program. The course was delivered online to 21,000 global employees improving the top line revenue
at each hotel. Awarded to the individual determined most instrumental in achieving business goals in North America.
Director, IT Technical Education (2001 to 2003)
Developed training documentation delivered to 1600 hotel employees for newly deployed time keeping and hotel operations
Designed the online training program and documentation to train staff of new franchise openings saving $250,000 per year.
Received President’s Special Recognition Award as a member of the team that implemented the new time keeping system.
Awarded to the team determined most instrumental in achieving business goals in North America.
Manager, Franchise Technical Support (1998 to 2001)
Deployed a financial data communication system for franchise hotel P&L’s allowing for automated financial reporting.
Developed an on-site property management system training program saving hotel owners $3,000 per hotel.
Technical Lead, Helpdesk (1996 to 1998)
Implemented a 23 person technical helpdesk to support 650 motels with hotel software issues
Implemented a 15 member traveling technical support team for on-site computer hardware installation.
A C A D EM I C A N D P R OF ES SI ON A L C R ED EN T I A L S
Bachelors of Arts in Psychology, Yankton College, Yankton, SD
Associate of Applied Science in Electronics, ITT Technical Institute, Omaha, NE
Facilitator, Think On Your Feet, McLuhan & Davis Communications
Facilitator, 4 Disciplines of Execution, Franklin Covey
Facilitator, Situational Leadership II, Ken Blanchard Companies
Resume of Allen Krom (972) 768-6073 Page 1 of 1