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MANSCI Reg Governance _ Dev 2011

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MANSCI Reg Governance _ Dev 2011 Powered By Docstoc
					          FACULTY of
      MANAGEMENT SCIENCES

DEPARTMENT of REGIONAL GOVERNANCE
        and DEVELOPMENT

        Handbook for 2011
DEPARTMENTAL MISSION

To produce independent creative and responsible thinkers through the creation
of a space for experiential, practical, real world learning with programs that are
versatile, useful and relevant.

To teach knowledge, skills and technology that anticipates the requirements of
industry and community, identified through partnerships and applied research in
real world environments by constantly keeping abreast of developments.

Ensure good moral conduct, integrity, transparency, accountability and
professional excellence around which the department is built and operated on.




What is a University of Technology?
A university of technology is characterized by being research informed rather than
research driven where the focus is on strategic and applied research that can be
translated into professional practice. Furthermore, research output is
commercialized thus providing a source of income for the institution. Learning
programmes, in which the emphasis on technological capability is as important as
cognitive skills, are developed around graduate profiles as defined by industry and
the professions.
CONTENTS


                                                                                        Page


1. CONTACT DETAILS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .          2

2. STAFFING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .    3

3. PROGRAMMES OFFERED BY THE DEPARTMENT. . . . . . . . . .                               4

4. PROGRAMME INFORMATION AND RULES . . . . . . . . . . . . . .                           4

5. PROGRAMME STRUCTURE. . . . . . . . . . . . . . . . . . . . . . . . .                  5

6. ASSESSMENT RULES . . . . . . . . . . . . . . . . . . . . . . . . . . . .              5

7. RE-REGISTRATION PLAN . . . . . . . . . . . . . . . . . . . . . . . . . .              5

8. SUBJECT CONTENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .           6




                             IMPORTANT NOTICE
                     The departmental rules in this handbook
           must be read in conjunction with the University of Technology’s
             General Rules contained in the current General Handbook
                                   for Students.




                                                    -1-
1.   CONTACT DETAILS

     All departmental queries to:   033 845 8844
     Secretary:                     Mrs Goodness Khumalo
     Tel No:                        033 845 8844
     Fax No:                        033 845 8857
     Location of Department :       B 301 Riverside Campus, Pietermaritzburg

     All Faculty queries to:        031 373 5410
     Faculty officer:               Mrs Rowena Pankhurst
     Tel No:                        031 373 5410
     Fax No:                        031 373 5518
     Location of Faculty office:    ML Sultan Campus, Durban

     Executive Dean:             Prof Malcom Wallis
     Tel No:                     031 373 5130
     Fax No:                     031 373 5518
     Location of Executive Dean's office: ML Sultan, Durban




                                       -2-
2.     STAFFING      Name and Qualification

Head of Department   Mr S Jugmohan, N Dip Tourism Management; B Tech
                     Tourism Management (DUT); M Tech Tourism
                     Management (DUT)

Lecturers            Mr. DTF Mdlazi, B. Admin (Fort Hare); Hons B Admin
                     (Unisa); M Admin (Stellenbosch)


                     Mrs P. Mchunu, N.Dip: Tourism Management (TN); B
                     Tech: Tourism Management (TN)

                     Ms J Dhunraj, B.Soc.Sci (Hons) (UND)

                     Mrs D Hlengwa, (B Paed); BA (Hons) (UZ); MRT (UZ); DTE
                     (UNISA)

                     Mrs Z Mabaso, (B A Humanities (UNISWA); PGCE
                     (UNISWA); M Sc. Tourism Development (MANCOSA)

                     Mrs D Phoswa, NDip: Public Management (TN); B Tech
                     Public Management (TN)

                     Mr M E Tenza, LLB, (UNISA); Masters (UNISA)

                     Mr F van Zyl, LLB (University of Free State); BA (ECON),
                     NDip (Business Management) (Damelin)

                     Dr A van der Merwe, B Sc. (UKZN); BA Hons (UNISA);
                     HDE (UKZN); PhD (UKZN)

Secretary:           Mrs G Khumalo, N Dip: Office Admin (ManTech)




                                  -3-
3.   PROGRAMMES OFFERED BY THE DEPARTMENT
     Programmes are offered in this Department which, upon successful
     completion, lead to the award of the following qualifications:

     Qualification                             SAQA NLRD Number
     l  NC:
     l  NHC
     l  ND:                                    3321038 (NDPBAD06)
     l  BTECH                                  3321009
     l  MTECH                                  3621002
·    l  DTECH                                  37**999

4.   PROGRAMME INFORMATION AND RULES
     On the basis of a variety of placement assessments, successful applicants
     for study towards a National Diploma will be accepted into either a three-
     year minimum or an augmented, four-year minimum programme of study.
     An augmented curriculum is devised in order to enhance student
     development and to improve the student's chances of successful
     completion.

       ! Minimum admission requirements.




                                     -4-
5.        PROGRAMME STRUCTURE

NATIONAL DIPLOMA:
Code      Subjects:                               *C/O   Semester/   Assessment     NQF     Pre-requisite    Co-
                                                         Year        Method         Level                    requisite
PBDM101   Decision Making 1                       *C     Semester    General Rule     6     N.S.C.
PBIN101   Public Information Services 1           *C     Semester    General Rule     6     N.S.C.
PBRM101   Public Resource Management 1            *C     Semester    General Rule     6     N.S.C.
POFM101   Public Office Management 1              *C     Semester    General Rule     6     N.S.C.
PSVD101   Public Service Delivery 1               *C     Semester    General Rule     6     N.S.C.
FRSC201   Fundamentals of Research 2              *C     Semester    General Rule     6     N.S.C.
PBFN201   Public Financial Management 2           *C     Semester    General Rule     6     Pass PBRM101
PBHR201   Public Human Management 2               *C     Semester    General Rule     6     Pass PBRM101
PJMG201   Project Management 2                    *C     Semester    General Rule     6     N.S.C.
PBPL201   Public Procurement & Logistics Mgt 2    *C     Semester    General Rule     6     Pass PBRM101.
PINP201   Public Information Practices 2          *C     Semester    General Rule     6     Pass PBIN101.
ISCL301   Inter-sectoral Collaboration 2          *C     Semester    General Rule     6     Pass PSVD101.
MNIF301   Management of Information 3             *C     Semester    General Rule     6     Pass PIIN202
PBHR301   Public Human Resource management 3      *C     Semester    General Rule     6     Pass PBHM201
PFNP301   Public Financial & Procurement Mgt 3    *C     Semester    General Rule     6     Pass PBFN201 &
                                                                                            PBPL201
PGRM301   Program Management 3                    *C     Semester    General Rule    6      Pass PJMG201
PLSD301   Policy Studies 3                        *C     Semester    General Rule    6      Pass PBDM101
GVRL401   Governmental Relations 3                *C     Semester    General Rule    7      ND: PM
PBLA401   Public Accountability 4                 *C     Semester    General Rule    7      ND:PM
PBPM401   Public Policy Management 4              *C     Semester    General Rule    7      ND: PM
SPBM401   Strategic Public Mmanagement 4          *C     Semester    General Rule    7      ND : PM
RSIM401   Research & Information Management 4     *C     Semester    General Rule    7      ND : PM
SHRM401   Strategic Public Human Resource Mgt 4   *C     Semester    General Rule    7      ND : PM


          * C + Compulsory; O = Optional

6         ASSESSMENT PLAN Refer to the General Rules

7         RE-REGISTRATION RULES
          Refer to the above table for subjects that have pre/co-requisites
          Exclusion Rules: Refer to General Rules




                                                            -5-
8.        SUBJECT CONTENT

Msrgd 8.1 NATIONAL DIPLOMA: PUBLIC MANAGEMENT (3321038)

PUBLIC DECISION MAKING I
Legislation, Introduction to policy determination, Operational policy implementation, Basic research
techniques, Basic environmental scanning skills, Situational and stakeholder analysis, Prioritisation,
Implementation of policy projects, Problem solving techniques, Methods and operational procedures, Basic
negotiation skills, Elementary conflict resolution skills.

PUBLIC INFORMATION SERVICES I
Introduction to Public Decision Making, Fundamentals of Decision Making, Decision Making models and
techniques, Creativity and Decision Making, Public Decision Making and Ethics.

PUBLIC OFFICE MANAGEMENT I
Introduction to Public Office Management, Office design and layout, Records Management, Organisational
arrangement, Security measures.

PUBLIC RESOURCE MANAGEMENT I
Introduction to public financial resources, Introduction to basic financial management, Introduction to control
mechanisms, Introduction to provisioning administration and logistics, Relevant Treasury regulations,
Provisioning administration procedures, Asset management.

PUBLIC SERVICE DELIVERY I
Ethical foundations, Values and norms, Statutory framework, Manifestations of unethical conduct, Remedies
and mechanisms to ensure ethical conduct, Disciplinary actions and sanctions, Organisational methods,
Legislative policy framework, Frontline management principles, Public integrity and professionalism,
Introduction to development management (principles, SA context for service delivery, demographics,
accessibility to services). White paper on Public Service Delivery.

SELF MANAGEMENT I
Enhancing ethical behaviour, Time management techniques, Organising, Basic training, Answerability and
accountability, Principles of enhancing effectiveness and efficiency, the impact of training to self management..

FUNDAMENTALS OF RESEARCH II
Report writing, Research methodology and design, Independent and project research, Relevant policy
documents.

PROJECT MANAGEMENT II
History of Project Management, Project Management Body of Knowledge, the role of leadership in Project
Management, Conflict management, Communication, Project Management, Tools and control, Project
Management cycle.

PUBLIC FINANCIAL MANAGEMENT II
Brief introduction to Public Financial Management legislation, Budgeting systems, Budgeting process, Public
Accountability and Control.

PUBLIC HUMAN RESOURCE MANAGEMENT II
Financial concepts of Public Human Resource Management, Open-systems Perspective of Public Human
Resource Manageent, Human Resource Planning, Job Analysis, Recruitment, Selection.

                                                       -6-
PUBLIC INFORMATION PRACTICES II
Inter - and Intranet navigation and searches, Intermediate word processing techniques, Spreadsheets,
Presentation software, Introduction to databases, Introduction to market analysis, Marketing principles and
techniques, Utilisation of appropriate media, Demographics (e.g. media exposure, etc.), Introduction to inter-
and intra-departmental channels, Protocol principles, policies, procedures and skills, Negotiation skills, Conflict
management, Principles of effective communication.

PUBLIC PROCUREMENT & LOGISTICS MANAGEMENT II
Supply Chain Management, The Legislative framework for Procurement, Record keeping and asset control,
Stocktaking, Auctioning and disposal, Damage and loss control, Procuring goods and services, Provisioning
Admin & Procurement Management.

INTERSECTORAL COLLABORATION III
Negotiate with unions, clients and staff (art of negotiations), Obtain and disseminate information, Negotiation
and conflict resolution techniques, Persuasive interpersonal communication skills, Maintain a neutral
composure, Maintaining, co-ordinating and managing stakeholder relationships, Strategic thinking skills,
Problem solving techniques, Ability to identify and distinguish between internal and external stakeholders,
Labour Relations Act and other statutory requirements, Co-ordinate information, Interpret and analyse
information, Negotiate and resolve conflict, Record and distribute findings in the form of a report, Basic
understanding of government structures, policies and legislation (including relevant legal principles),
Governmental Relations, Public Private Partnerships.

MANAGEMENT OF INFORMATION III
Listening skills/reading skills, Meeting procedures and documentation, Use of technology, Formats of minutes,
Networking, Planning information input and output, IT support systems, Information needs analysis, Write
reports using word processing skills, Interpretation and feedback of relevant data, The need to feedback
suggestions, Implementation techniques for feedback, Selecting appropriate technology, Management
Information Systems, Ethics, Statistical interpretation, Service delivery mechanisms.

POLICY STUDIES III
Management tools, applications, techniques and functions, Policy objectives, Departmental objectives,
Departmental regulations and procedures, Multi-dimensional problem identification and structuring, Setting
policy objectives and standards, Decision-making, Ethical and statutory context, Planning process, Policy
formulation process, Departmental regulations, Programme impact indicators, Scoping (assessment
objectives; levels of assessment; budgets; time frames), Assessment models, Principles of evaluation and
monitoring, Policy analysis, Principles of evaluation & monitoring, Management principles.

PROGRAMME MANAGEMENT III
Needs analysis or commissioned project, Registration of a project, The principles of project management,
Project management cycle, Policy analysis, Presentation skills, Persuasive ability to sell projects and win
project bids, Policy programme options, Selection of policy programmes, Policy programme management,
Project management, Monitoring, Control, Management principles, Types of programmes in Government,
Programme evaluation, Programme options.

PUBLIC FINANCIAL & PROCUREMENT MANAGEMENT III
Budgeting process (Strategic and business plan), Sources of revenue, Analyse financial statements, Compile
cash flow statements, Budget control and procedures, Ethical foundations of finance, Performance
measurement and reporting, Equitable division of budget allocations (priorities), Implementation of internal
control system, Maintain and update internal control system, Evaluate internal control system (internal


                                                        -7-
auditors), Tender procedures, Provisioning administration and purchasing procedures, Stock management,
Management of assets (strategic physical assets management plan).

PUBLIC HUMAN RESOURCE MANAGEMENT III
Organisational strategy, Job analysis, Environmental scanning, Post and person specification, HR planning,
Skills audit, Environment/context, Fair labour practice, Normative principles of system, Standard setting for
individuals, Monitor performance, Address deviations to set standards, Full assessment of performance,
Motivation and reward, Evaluate and adjust, Control achievement of objectives, Assess staff performance,
Performance management systems, Labour relations, SAQA Act, Skills Development Act, White Paper on
HRM, Public Service Training, Needs Analysis, Organisational strategies, Team development, Development of
training programmes, Career management, Health and Safety, Leadership.

PUBLIC MANAGEMENT PRACTICE III
Experiential learning.

Msrgd 8.2
INSTRUCTION PROGRAMME: B-TECH PUBLIC MANAGEMEMT (3321009)
Entrance requirements: Applicant for this programme must have one of the following: - ND: Public Management
and Administration or other equivalent qualification subject to enrolment for the extended programme to help
student contextualize and conceptualize the field public management.

GOVERNMENTAL RELATIONS IV:
Understanding of governmental structures and policies, Comparative international principles, Understanding
the legislative framework, Public private partnerships, Globalisation and regionalisation.

PUBLIC ACCOUNTABILITY IV
Policy requirements: Internal control design., Internal control evaluation, Internal audit involvement and liaison,
Risk management and cost management analysis techniques, Financial planning based on Medium Term
Expenditure Framework, Budget integration, Budget analysis, Financial report writing, Financial policy for
reporting, Financial statement analysis, Financial statement compilation, Performance reporting.

PUBLIC POLICY MANAGEMENT IV
Policy analysis (Principles, process, methodology and techniques), Stakeholders analysis, Impact studies,
Policy evaluation, Feasibility studies, Environmental scanning, Policy formulation process, Policy proposal
format, Stakeholder identification and participation, Research, Procedural arrangements, inter alia, lines of
authority, channels of communication and Policy implementation, Policy evaluation and comparative study
between development and developed and developing world.

RESEARCH & INFORMATION MANAGEMENT IV
Environmental scanning, Scenario building, Impact studies, Feasibility studies, Needs analysis, Audits,
Research principles and techniques, Research methodology, Problem statements, Research design, Project
management, Produce management Information, Produce review reports, Presentations and creating new
knowledge and understanding.

STRATEGIC PUBLIC HUMAN RESOURCE MANAGEMENT IV
Appropriate legislation, Conflict management, Change management, Flexi-management techniques,
Managing diversity, Information management, Project & strategic management, Transformation, Diversity
management, Collective bargaining, Employer/Employee relations, CCMA, Bargaining chambers, Meeting
procedures, Negotiation techniques, Skills w.r.t interpreting & analysing information, Recording, Retrieving,



                                                        -8-
Disseminating, Storing information, Informal & formal communication, Codes of conduct, Grievance
procedures, Feedback procedures, Interpretation of statutes, Relevant legislation, LRA observation
techniques, Disciplinary hearings.

STRATEGIC PUBLIC MANAGEMENT IV
Formulate mission and vision, Identify key performance areas, Formulate strategic goals and objectives,
Develop tactical and operational plans, Environmental scanning of relevant environment, Analysing of
information, Develop strategic management functions and skills, Develop analytical problem solving
techniques, Determining milestones, Bench-marking.

The following modules are to bridge the gap for those who do not have the background of public management
but are interested in the program. These are existing modules

FIRST SEMESTER                                    SECOND SEMESTER

1. Public Finance Management 2 (PBFN201)          Public Financial and Procurement Mngt 3 (PFNP301)

                                                  FOR
Public Accountability IV (PBLA401)

2. Fundamentals of Research 2 (FRSC201)           Management of Information 3 (MNIF301)

                                              FOR
Research and Information Management IV (RSIM401)

3. Public Human Resources Mngt 2 (pbhr201)        Public Human Resources Mngt 3 (PBHR301)

                                               FOR
Strategic Public Human Resources Mngt IV (SHRM401)

4. Public Service Delivery 1 (PSDV101)            Inter-Sectoral Collaboration 3 (ISCL301)

                                                  FOR
Governmental Relations IV (GVRL401)

5. Public Decision Making 1 (PBDM101)             Policy Studies 3 (PLSD301)

                                                  FOR
Public Policy Management IV (PBPM401)

6. Project Management 2 (PJMG201)                 Programme Management 3 (PGRM301)

                                                  FOR
Strategic Public Management IV (SPBM401)




                                                   -9-
      Students with FET Diploma: Public Administration and Management they
      must register for the following modules for one year:
      FIRST SEMETSER                            SECOND SEMESTER
      Public Financial Management 2             Public Fin.& Procurement Mngt 3
      Public Human Resources Management 2       Public Human Resources Mngt 3
      Policy Studies 3                          Fundamentals of Research 2

      NB: THESE ARE PURELY EXTENDED CURRICULAR TO PREPARE AND
      ENABLE LEARNERS TO BE ADMITTED INTO B-TECH: PUBLIC
      MANAGEMENT PROGRAMME.

Msrgd 11.7    INSTRUCTIONAL PROGRAMME:
              M. TECH: PUBLIC MANAGEMENT (3621002)
      Entrance Requirements:
      The B.Tech: Public Management or an appropriate four-year tertiary
      qualification and Two years relevant working experience.
      Course Structuring
      1. Full Dissertation
      OR
      2. Instructional offerings and a research project.
      Comprises the following compulsory subjects: Research Project (0.5);
      Policy Studies V (0.1); Co-operative Governance V (0.1); Public Human
      Resource Management V (0.1); Leadership V (0.1); Project Management V
      (0.1); Public Financial Management V (0.1); Public Service Delivery V (0.1)
                      PLUS COMPULSORY MINI DESSERTATION
      The electives offered will be dependent upon the demand for the subjects.

Msrgd 11.8      INSTRUCTIONAL PROGRAMMES:
                D. TECH: PUBLIC MANAGEMENT (37**999)
      Entry requirements: M.Tech: Public Management or an appropriate tertiary
      qualification at Master's level.
      Dissertation / Thesis only.

      NB: Students to read this section in conjunction with the relevant learner
      guides.




                                      - 10 -
            Qualification                                             SAQA NLRD Number
              ! ND: Tourism Management                                      1129
              ! ND: Eco-Tourism Management                                  16824
              ! BTECH: Tourism Management                                   20850
              ! MTECH: Tourism Management                                   1409

5. PROGRAMME STRUCTURE

NATIONAL DIPLOMA: Tourism Management Year 1
Code        Subjects:                *C/O Semester/   Assessment Method       NQF     Pre-requisite Co- requisite
                                            Year                              Level
TDVL101     Tourism Development I           Annual    Annual Exams              6     NSC           N/A
TRTM101     Tourism Management I            Annual    Annual Exams              6     NSC           N/A
TTRP102     Travel Practice I               Annual    Continuous Assessment     6     NSC           N/A
MTSM102     Marketing for Tourism I         Annual    Annual Exams              6     NSC           N/A
CNCA102     Communication I                 Annual    Annual Exams              6     NSC           N/A

              Electives – Choose either
ENDC111       End User Computing Mod I     Annual     Continuous Assessment     6     NSC           N/A
ENDC121       End User Computing Mod       Annual     Continuous Assessment     6     NSC           N/A
              or
FENH101       French I                     Annual                               6     NSC           N/A

NB: Level I above phased out in 2010

NATIONAL DIPLOMA: Tourism Management Year 2
Code        Subjects:                *C/O Semester/   Assessment Method        NQF    Pre-requisite Co- requisite
                                            Year                              Level
TDVL201     Tourism Development II          Annual    Annual Exams              6     TDVL101       N/A
TRTM201     Tourism Management II           Annual    Annual Exams              6     TRTM101       N/A
TTRP201     Travel Practice II              Annual    Continuous Assessment     6     TTRP102       N/A
MTSM201     Marketing for Tourism II        Annual    Annual Exams              6     MTSM102       N/A
TMNP201     Experiential Training II        Annual    Continuous Assessment     6     TTRP102       All Major
                                                                                                    Subjects
              Electives – Choose either
2nd Year
MPTR101       Media & Public Relations I   Annual     Annual Exams              6     N/A           N/A
              or
FENH101       French I                     Annual     Annual Exams              6     N/A           N/A
              or
LTSM101       Law for Tourism I            Annual     Annual Exams              6     N/A           N/A

NB: LeveI II above phased out in 2011




                                                      - 11 -
NATIONAL DIPLOMA: Tourism Management Year 3
Code        Subjects:                *C/O Semester/        Assessment Method        NQF    Pre-requisite Co- requisite
                                            Year                                   Level
TDVL301     Tourism Development III         Annual         Annual Exams              6     TDVL201       N/A
TRTM301     Tourism Management III          Annual         Annual Exams              6     TRTM201       N/A
TTRP301     Travel Practice III             Annual         Continuous Assessment     6     TTRP201       N/A


5. PROGRAMME STRUCTURE

BACHELOR OF TECHNOLOGY: Tourism Management
Code      Subjects:                 *C/O Semester/         Assessment Method        NQF    Pre-requisite Co- requisite
                                         Year                                      Level
TDVL401   Tourism Development IV         Annual            Annual Exams              7     TDVL301       N/A
ADVM401   Advanced Strategic Mgt IV      Annual            Annual Exams              7     TRTM301       N/A
MTSM301   Marketing for Tourism III      Annual            Continuous Assessment     7     MTSM301       N/A
RMTR101   Research Methodology           Annual            Continuous Assessment     7     N/A           N/A
TRTM401   Tourism Project IV             Annual            Continuous Assessment     7     RMTR101       N/A


5. PROGRAMME STRUCTURE
NATIONAL DIPLOMA: Eco-Tourism Management Year 1
Code        Subjects:                   *C/O Semester/     Assessment Method        NQF    Pre-requisite Co- requisite
                                             Year                                  Level
ECTB101     Ecotourism Biology I             Annual        Annual Exams              6     NSC           N/A
WLFM101     Wildlife Management I            Annual        Annual Exams              6     NSC           N/A
EDVL101     Ecotourism Development I         Annual        Continuous Assessment     6     NSC           N/A
EMAN101     Ecotourism Management I          Annual        Annual Exams              6     NSC           N/A
EINT101     Ecotourism Interpretation I      Annual        Annual Exams              6     NSC           N/A
ECTM101     Marketing for Ecotourism I       Annual        Annual Exams              6     NSC           N/A
ECOP101     Ecotourism Practice I            Annual        Continuous Assessment     6     NSC           N/A

NATIONAL DIPLOMA: Eco-Tourism Management Year 2
Code        Subjects:                    *C/O Semester/    Assessment Method        NQF    Pre-requisite Co- requisite
                                              Year                                 Level
ECTB201     Ecotourism Biology II             Annual       Annual Exams              6     ECTB101       N/A
WLFM201     Wildlife ManagementII             Annual       Annual Exams              6     WLFM101       N/A
EDVL201     Ecotourism Development II         Annual       Annual Exams              6     EDVL101       N/A
EMAN201     Ecotourism Management II          Annual       Annual Exams              6     EMAN101       N/A
EINT201     Ecotourism Interpretation II      Annual       Continuous Assessment     6     EINT10        N/A
ECTM201     Ecotourism Marketing II           Annual       Annual Exams              6     ECTM101       N/A
ECOP201     Ecotourism Practice II            Annual       Continuous Assessment     6     ECOP101       N/A
EXEM101     Experiential Training II          Annual       Continuous Assessment     6     ECOP101       All Major
                                                                                                         Subjects

NATIONAL DIPLOMA: Eco-Tourism Management Year 3
Code        Subjects:                     *C/O Semester/   Assessment Method        NQF    Pre-requisite Co- requisite
                                               Year                                Level
ECTB301     Ecotourism Biology III             Annual      Annual Exams              6     ECTB201       N/A
EDVL301     Ecotourism Development III         Annual      Annual Exams              6     EDVL201       N/A
EMAN301     Ecotourism Management III          Annual      Annual Exams              6     EMAN201       N/A
EINT301     Ecotourism Interpretation III      Annual      Annual Exams              6     EINT201       N/A




                                                           - 12 -
8. COURSE CONTENT

TOURISM DEVELOPMENT I
Dimensions of Tourism, The Tourism Industry, Tourism Markets, Tourism Supply, Geography of Tourism,
Impacts of Tourism

TOURISM DEVELOPMENT II
The nature and scope of tourism planning, Tourism development in context, Typologies of tourism
development, Tourism resource assessment, Sustainable tourism planning issues and strategies

TOURISM DEVELOPMENT III
Tourism Policy, Tourism attraction development and management, Tourism facility and service development,
Resource management and tourism, Business ethics and tourism businesses, Sustainable Tourism
development

TRAVEL AND TOURISM MANAGEMENT I
General management and administrative function, Production/service function, Purchasing function, Financial
function, Human resource function, Marketing function, Public relations function, Entrepreneurship

TRAVEL AND TOURISM MANAGEMENT II
Financial Management, Human resources management

TRAVEL AND TOURISM MANAGEMENT III
Introduction, motivation and economic environment, Entrepreneurial characteristics and self-evaluation,
Project identification, Business plan preparation, Viability test

TRAVEL AND TOURISM PRACTICE I
Destinations (Compulsory), Travel agency operations and procedures or, Adventure based tourism or, Nature
based tourism (Eco-tourism) or, Events based tourism or, Tourism planning

TRAVEL AND TOURISM PRACTICE II
Travel agency operations and procedures II or, Adventure based tourism or, Nature based tourism (Eco-
tourism) or, Events based tourism or, Tourism planning

TRAVEL AND TOURISM PRACTICE III
Adventure based tourism or; Nature based tourism (Eco-tourism) or; Events based tourism or; Tourism
planning or; Destinations ll

MARKETING FOR TOURISM I
Introduction to marketing for tourism, Marketing information in SA, Market measurement and forecasting, The
marketing mix

MARKETING FOR TOURISM II
Strategic marketing, Environmental scanning, Competition analysis and strategies, Consumer and
organisational buying and behavior, The SWOT analysis




                                                   - 13 -
LAW FOR TOURISM I
The South African legal system, The constitutional order in SA, General principles of contract, Special types of
contract, Mercantile law, Specific legal aspects of the tourism industry

MEDIA AND PUBLIC RELATIONS FOR TOURISM
Module one: public relations, Module two: media studies, Module three: advertising

COMMUNICATION I
SECTION A: INTERPERSONAL COMMUNICATION: Communication process, Models, Barriers, Perception,
Cross-cultural communication, Non-verbal communication, Self-awareness, Listening skills, Conflict
resolution in interpersonal relationship;

SECTION B: GENERAL BUSINESS WRITING SKILLS: Article, Summarising, Correspondence, Short forms
of communication, Reports, Notices, agendas and minutes

SECTION C: ORAL COMMUNICATION: Group discussion, Individual oral presentation, Formal meetings

END-USER COMPUTING I (MOD 1 and 2)
COMPUTER BACKGROUND THEORY: Computer basics, Components of a computer system, Input / output
devices, Concepts of data and data files, Managing data, Storage devices, Computer performance issues,
Operating systems, applications and software development, Licences and security, Networks, Internet and the
Information Superhighway, Case studies
PRACTICAL: Operating system commands and files management, Word-processing, Spreadsheets and
graphics, Record, file and database management programs, Presentation software

FRENCH I:
 Indefinite articles, a, an, some : un, une, des; Definite article, the : le, la, l', les; Contraction of the preposition
de (from / of) and the definite articles le, les to give du, des; Contraction of the preposition à ( at, to) and the
definite articles le, les to give au, aux; Partitive article, some: du, de la, de l', des; Adjectives: concord of nouns
and adjectives; Possessive Adjectives : mon, ma, mes, etc.; Subject pronouns : je, tu, il, elle, on, nous, vous,
ils, ells; Verbs : être, avoir, aller, faire, voir, prendre, -er verbs, ir verbs, -re verbs; Negative : ne.…...pas, ne
.......jamais plus any necessary changes; Adverbs; Prepositions; Numbers; Calendar dates: days of the week,
months of the year, The time; The weather;
Various themes which combine appropriate vocabulary and basic grammar for sentence structure for oral and
written expression; greetings/farewell/excuses/apologies; expression of basic emotions/likes and dislikes;
clothes and colours; accommodation, town/tourist sites; food/restaurant ordering;
travel/air/train/coach/car/bicycle; Simple idiomatic expressions, French cultural background : basic knowledge
of map of France, its historical past; French Presence in South Africa/in Pietermaritzburg/in KwaZulu-Natal;
Question and Answer: for oral and written proficiency




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Msrgd 13.2             BACHELOR OF TECHNOLOGY: TOURISM MANAGEMENT

TOURISM DEVELOPMENT IV:
Economics of tourism, Tourism demand forecasting, The politics of tourism, International co-operation and
tourism, The development sociology of tourism, The anthropology of tourism, Tourism and information
technology, Ecosystems, conservation and tourism development, Tourism manpower

ADVANCED STRATEGIC MANAGEMENT IV:
The nature and importance of business policy / strategy to the Tourism Manager, Key overall forces in policy /
strategy formulation and implementation, Formulation business policy and strategy, Implementing business
policy and strategy, Policy / strategy in varied contexts and its relevance to tourism management, Selected
readings, Case studies

MARKETING FOR TOURISM III:
The marketing plan, Product strategies, Pricing strategies, Distribution strategies, Promotion strategies

RESEARCH METHODOLOGY:
An introduction to research, Types of research, Forms of research, Analysing information, Planning the
research project, Research application

TOURISM PROJECT IV:
1. Assessment: 100% coursework
2. Research in the domain of tourism management.




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Msrgd 13.3              MASTER OF TECHNOLOGY: TOURISM & HOSPITALITY

ENTRANCE REQUIREMENTS: B Tech: Tourism Management

GENERAL INFORMATION
The degree Master of Technology: Tourism and Hospitality is offered by this Unit.
The programme consists of a 100% research dissertation. Students may
specialise in various fields of tourism and hospitality determined by their own
interest. However the research output must be of practical value to tourism and/or
hospitality sectors.

Msrgd 13.4    INSTRUCTION PROGRAMME
NATIONAL DIPLOMA: ECOTOURISM MANAGEMENT

ECOTOURISM BIOLOGY
LEVEL1: Five Kingdom system of classification. Organography of plants: Roots, Stems, Leaves,
Flowers, Fruit. Animals: Invertebrates: Identification, Ecological Roles, Life Cycles. Ecology: Principles,
Biotic and Abiotic environment.
LEVEL 2: Use of Botanical Keys, General Keys, Specialist Keys, Plant Identification, Biomes of SA.
Animals: Vertebrates, Identification, Ecological Role, Life Cycles. Ecology, Trophic Levels, Food Chains,
Energy Flow, Biochemical Cycles.
LEVEL 3: Utilisation of Plants: Medicinal, Cultural, By animals, Aesthetic purposes. Animals: Specific and
Zoogeography, Genetics (basic), Basic Ethnology (behaviour). Ecology: Ecological Habitats, Estuarine,
Marine, Terrestrial

WILDLIFE MANAGEMENT
LEVEL 1: Animals; Numbers: Principles involved with censuses, Different Census methods. Condition
Determination: General symptoms of weakening conditions, Conditions determination of living as well as
dead animals. Age Structure: Age determination of live as well as dead animals. Sex Ratios: Veldt
observations of live game, Sex determination of dead animals, Sex distinction. Plants: Monitoring,
Classification, Subjective, and Indirect: Aerial photographs, Direct admittance, Ordinance. Geology and
Soils: Basic Geomorphology, Introduction to geomorphology, Earth forces which change the earth's crust,
Origin and nature of important rocks in Africa, Soil Science, Soil forming factors, Soil characteristics and their
meaning, Basic Pedology, Basic Climatology, Main weather movements and factors in South Africa, Climate
Regions. Basic Astronomy. Fresh Water Management: Catchment areas, Wetlands, Rivers, dams and fish
species. Game Farm Management: Game industry, Game species and numbers, Management of predators
LEVEL: 2 Overview to Nature Management, Ecology and population dynamics of animals, Ecology and animal
behavior, Ecology of predation. Ecology of game diseases, Management plans as decision support systems
for conservation areas. Wildlife Management (General): Management science. Management principles

ECOTOURISM INTERPRETATION
LEVEL 1: Communication process: models / listening skills, etc.; Communication technology, i.e.: audio visual
aids; Presentation skills (oral / written) - verbal and non-verbal; Perceptions and Attitudes; Credibility;
Intercultural Communication; Group Dynamics; Evaluation techniques and checklists.
LEVEL 2: Interpretation (General), Interpretive Planning, Interpretation as Management Tool, Interpretation
Techniques, Trial Development and Constructions; Ecological and Psychological Aspects of Interpretation;
Obstacles of Interpretation; Techniques of Interpretation (Brochures and Publications; Exhibitions; Specialised
Activities.)

                                                       - 16 -
LEVEL 3: Field Guiding (General); Community Involvement and Development; Attributes for a successful
communications / guide / officer; Basic Maintenance Skills; Clientele Services; Traditions and Cultures of
Various Groups; Tracking Skills; Environmental Education: Sustainability/Environmental
Literacy/Development of Resource Material/Programmes and Tools.

ECOTOURISM MARKETING
LEVEL1 : Introduction to Ecotourism Marketing, The Ecotourism Market; Ecotourism Product; Ecotourism
Pricing; Ecotourism Distribution; Ecotourism Retailing; Ecotourism Wholesaling; Marketing Communications
for Ecotourism; Marketing Planning for Ecotourism.
LEVEL 2: Nature of the Ecotourism Product, Leisure Marketing, Psychology and Motivation for Ecotourism,
The South African Ecotourism Market, The Marketing Mix in Ecotourism Market, Sales Techniques in the
Tourism Industry, The Ecotourism Brochure and Print Media, Public Relations and its use in the Ecotourism
Industry, Building Brand and Franchising, Researching the Ecotourism Market, Trends in the Ecotourism
Market, Direct Marketing, Relationship and Internal Marketing, Service Quality Management, Strategic
Ecotourism Marketing Planning, Implementing the Marketing Concept in the Ecotourism Market, Case
Studies.

ECOTOURISM PRACTICE
LEVEL 1: Global Eco-destinations: South and Southern Africa, Africa Europe, North, Central and South
America;Asia and Asia Pacific, Australasia. 2 Tourist Guiding: Techniques, Management 3. Conferences
and Other Events, Players in the Industry,On-site Management, Check-in / Check-out, Special Programmes
and Special Events, Trade Shows, Legal Issues, Meeting Technology, Logistics in Planning and International
Meeting.
LEVEL: 2 Tour Operations : Designing a Tour, Negotiating and Booking a Tour, Costing and Pricing a Tour,
Client Handling, Preparation and Despatch, Post-Tour Wrap-up. Guest House Management and Front
Office Operations: Front Office Department, Basic Reservation Activities and Documents, Check-in of New
Arrivals, Front Office Accounting, Check-out and Settlement of Accounts, Credit Control, Dealing with Guest
Problems : Customer Care: The Service Product, Service Delivery Systems , Hotels Restaurants,
Transportation :Resort Management:

ECOTOURISM MANAGEMENT
LEVEL: 1 Entrepreneurship and how to establish your own business, Management of a small business,
Establish your own business, Entrepreneurship and small business management in perspective and personal
assessment, Basic business concepts for the prospective entrepreneur, The identification of feasible small
business ideas, The viability of a business idea, The business plan, Setting up a business, General
management, Finance, Marketing, Operations, Purchasing, Personnel, Administration, Public Relation
LEVEL: 2 Basic Principles of Financial Management of a Small Business: Basic financial concepts, Basic
accountancy for the small business, Financial statements and analysis thereof, The capital needs of the small
business and financing these needs, Financial planning and control, Breakeven analysis, Sales forecasting
and budgets (including cash flow management).Credit collection management, Inventory management,
Financial remuneration of the owner/s and provision for tax and insurance purposes, Growth in the small
business, Tourism events and financial management of events. 2. Human Resource Management for a
Small Business: General introduction, Understanding yourself and the individual employee, The South
African legislative framework, Preparing to staff your organisation: recruitment, selection and orientation,
Leading and motivating people for performance, Developing a small business, The South African labour
relations system, Managing labour relations in South Africa Managing consultants and contracts during special
tourism events. LEVEL 3: Entrepreneurship, Ecotourism Planning, GAP Analysis, Management of Tourist Use,
Ecotourism Strategy Alignment & Implementation, Viability Testing, Product Strategy and Brand Management,
Legal Framework, Quality Systems, Project Management



                                                    - 17 -
ECOTOURISM DEVELOPMENT
LEVEL 1: Introduction to Tourism; What is tourism?, History of travel and tourism; Tourism challenges and
opportunities. Tourism Motivations; Segmenting the tourism market, Specialised tourist segments.
Distribution Channels; One, two and three level distribution channels. Transportation; Surface
transportation, Air transportation, Cruises. Accommodation; Types of accommodation, Classification and
rating systems. Attractions and Entertainment; Heritage attractions, Commercial attractions. Impacts of
Tourism; Future Tourism Trends.
LEVEL: 2 The Nature and Scope of Ecotourism Planning, Integrated ecotourism planning and
development; Ecotourism planning and development process; Ecotourism Development in the South
African Context; Agents in ecotourism development in SA, Roles and Responsibilities of key stakeholders in
ecotourism development in SA. Marine Tourism; What is marine tourism?, Characteristics of marine tourism,
Marine tourism opportunities, Impact of marine tourism, The future of marine tourism. Rural Tourism:
Financing, development and marketing issues, Vacation farm operator, Key issues facing rural enterprises.
Cultural Tourism: Definition of cultural tourism, Cultural heritage, Cultural resources, Case studies.
Sustainable Tourism Development and Planning: Nature and scope of sustainable tourism, Carrying
capacity and LAC, Community participation in ecotourism development.
LEVEL 3: Global environment issues, Tourism and Protected Areas, Sustainability in the Ecotourism Industry,
Ecotourism and Indigenous People, Coastal/Marine Ecotourism and Sustainability, Sustainable Ecotourism in
South Africa.




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