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M600 BBC Client Installation overview for BlackBerry Enterprise

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Prepared by                                                                          Date
SEM/BGME LEIF STYFBERG                                                               2006-05-22
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                                              M600 BBC Client Installation overview for BlackBerry
                                              Enterprise Server

                                              1       Client Installation overview for M600 BBC and BlackBerry Enterprise
                                                      Server ................................................................................................... 1
                                              2       M600 BBC – SW Install........................................................................ 2
                                              2.1     Prerequisites......................................................................................... 2
                                              2.2     Checking the Firmware version on the handset .................................. 2
                                              2.3     Installing the BlackBerry Configuration for Sony Ericsson.................. 3
                                              2.4     Installation of the BBC SIS File............................................................ 3
                                              3       M600 BBC – BlackBerry Enterprise Server Registration .................... 3
                                              4       M600 BBC – BlackBerry Enterprise Server Provisioning .................... 3
                                              5       Debugging of problems detected during the BlackBerry Enterprise Server
                                                      Registration process:............................................................................ 3
                                              5.1     APN Connected .................................................................................... 3
                                              5.2     Packet Data Available .......................................................................... 3
                                              5.3     Not Connected...................................................................................... 3
                                              5.4     Connected ............................................................................................ 3
                                              6       Debugging of problems detected during the BlackBerry Enterprise Server
                                                      Provisioning Process:........................................................................... 3
                                              6.1     Connect problems with BlackBerry Configuration for Sony Ericsson, i.e. the
                                                      Connect Button is still grey................................................................... 3
                                              6.2     Problems to send and/or receive email after a successful BlackBerry
                                                      Enterprise Server Provisioning:............................................................ 3

                       1                      Client Installation overview for M600 BBC and BlackBerry
                                              Enterprise Server
                                              Installing BlackBerry Connect on a M600 and connecting it to the BlackBerry
                                              infrastructure for BlackBerry Enterprise Server is a straight forward process and
                                              consist of 3 basic steps:

                                        1. M600 BBC - SW Install:
                                           This step installs all required SW for M600 BlackBerry Connect (BlackBerry
                                           Enterprise Server) and launches the BlackBerry Application. This process is
                                           described in Section 2 of the document.

                                        2. M600 BBC – BlackBerry Enterprise Server Registration
                                           The handheld attempts to register its PIN, IMEI number and SIM ICC-ID against the
                                           Blackberry infrastructure and RIMs provisioning system. This process is described in
                                           Section 3 of the document.

                                        3. M600 BBC – BlackBerry Enterprise Server Provisioning
                                           This step connects the handheld to the BlackBerry Enterprise Server and receives
                                           required service books from the BES server. This process is described in Section 4
                                           of the document.


  Note: Any hard copy of this document is for reference only. Due to template and application dependencies the header and footer may fail to display correct data. It is
  the responsibility of the user to ensure that they have a correct and valid version. Any outdated hard copy is invalid and must be removed from possible use.
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2     M600 BBC – SW Install
2.1   Prerequisites

      All SW and instructions can be found from \\seldrim01\RIMBES\M600.

      •   Ensure that version 1.0.3 or later of the Sony Ericsson PC suite for Smartphones
          is installed.
      •   Ensure that sufficient PC-USB driver is installed for the M600.
      •   Ensure that the SIM card inserted in the Phone is BlackBerry Enabled.

2.2   Checking the Firmware version on the handset

      1. Go to Main menu, tap on More and System information




      2. Ensure Phone and Organiser matches below.




      3. If the firmware is not up to date, please visit EMMAIII or Sony Ericsson web site
         (www.sonyericsson.com ) and use the online update service or contact the local
         Sony Ericsson Service Centre
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2.3      Installing the BlackBerry Configuration for Sony Ericsson version
         2.1.1.12

      1. On the PC, double left click on the M600 BlackBerry Connect Desktop Installer Icon


      2. Click on the dropdown box,
      3. Click on the required Language
      4. Click on OK




      5. Click on Next




      6. Click on the dropdown box under select the country or region in which you are
         currently located
      7. Click on the country or region
      8. Click on Next
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9. Read the License agreement, if you agree, click on I accept the terms in the
   license agreement, click on Next, if you do not agree to the license agreement,
   click on I do not accept the terms in the license agreement, and click on Cancel
   to exit the installation




10. In the User Name field, enter the Users name
11. In the Company name field, enter the Company name
12. Under Install this application for, select who will have access to this application,
    click on Next
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13. If you wish to change the install path, click on Browse and locate the new location,
    to continue click on Next




14. Click on the Email system that will be used, click on Next
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15. Click on Yes to add a shortcut to the desktop




16. The software will now be installed




17. Click on Finish
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2.4   Installation of the BBC SIS File

      Note: This step assumes that:
         • Sony Ericsson PC suite for Smartphones is installed, version 1.0.3 or later is
             recommended.

         •   M600 Drivers to allow communication with Sony Ericsson PC suite for
             Smartphones is installed and functional.

      Double-click on SIGNED_blackberry_R1A30_V3_28_LILY_localised_PROD.SIS
      on the PC, which has the M600 PC suite installed. Note if the SIS file is not
      associated you may need to start Sony Ericsson PC suite For Smartphones
      “Application Installer” first manually.
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[Next]




After the file has been transferred to the Handheld the installation is continued from
there.
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[Install]




Start the BlackBerry application via [Yes], Change application from Attachment
Viewer if required. This ends the PC Installation part.
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3   M600 BBC – BlackBerry Enterprise Server Registration




    Start the BlackBerry application from the Tools Menu if done already.
    Click on [More] and Select [Provision] from the drop down menu.




    Select Blackberry Enterprise [Done]
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[Continue]

The “Status” is initially “Not Connected” and the BlackBerry status bar icon appears
redlined. After a second or two, the GPRS status bar icon appears and the “Status”
changes:

   i)        Not connected
   ii)       Packet Data Available
   iii)      APN Connected
   iiii)     The registration complete dialogue then appears. [Continue]




Then the Client should be “Connected”, and the user is ready to perform BlackBerry
Enterprise Server provisioning via BlackBerry Connect Desktop for Sony Ericsson.
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4   M600 BBC – BlackBerry Enterprise Server Provisioning
    Note: This step assumes that:

       •   PC Suite for M600 is installed, version 1.0.3 or later is recommended.

       •   M600 Drivers to allow communication with Sony Ericsson PC suite for
           Smartphones is installed.


       •          BlackBerry Connect Desktop for Sony Ericsson is installed and
           started.

    It is also assumed that the SEMC PC suite/M600 is working correctly which is
    indicated by blue Phone Icons in Sys Tray of the PC               when the phone is
    connected. If so the Connect Button should “light up” on the BlackBerry Connect
    Desktop for Sony Ericsson software tool. Click on [Connect].
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“The following dialogs should appear”.




NOTE:, This dialogue will not appear if valid encryption keys already exists.
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[Yes] Bulk load will update all existing calendar items into the M600 from this day
forward. You may choose to cancel [No] the bulk load step if for example your M600
calendar is already populated from a local sync. Note that Canceling Bulk load will
Disable wireless calendar operation for all new events.

In addition the following dialog will be displayed on the Handheld (If Yes was
selected).




The Bulkload operation may take some time depending on the size of the calendar.
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      When this process is finished the BlackBerry Configuration for Sony Ericsson Tool
      will go back to its original state and the BlackBerry installation is complete. The
      handheld should at this point be ready for sending and receiving emails.




      [Exit]

5     Debugging of problems detected during the BlackBerry
      Enterprise Server Registration process:
      The Registration process is extremely dependant on GPRS resources in the
      network, and the SIM subscription. The M600 BBC Application Status Tab provides
      excellent help when registration problem is detected. The different states are listed
      below:

5.1   APN Connected
      APN Connected indicates that BlackBerry Connect Application in the M600 is trying to
      establish a Connection to the BlackBerry infrastructure. Note that the BlackBerry Icon in the
      Status Bar is blinking while in this state. The registration phase normally takes a few
      seconds, however if the M600 stays in this state for a long time it normally indicates a
      malfunctioning service which could be related to:
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      •   BlackBerry Infrastructure local problems
      •   M600 Phone and Organiser SW are not approved.
             •    Action: Check that Organiser SW is approved for BlackBerry operations.
      •   SIM card or PIN Rejected by RIMs provisioning system.




5.2   Packet Data Available
      Packet Data Available indicates that BlackBerry Connect Application in the M600 is trying to
      establish a Connection to the BlackBerry infrastructure, however due to GPRS related
      problems it is not possible to activate the BlackBerry PDP Context in the M600. Note that the
      BlackBerry Icon in the Status Bar is blinking while in this state. The GPRS problems could be
      related to:
      •   BlackBerry Subscription not available on the SIM card
      •   Operator is currently not accepting the PDP Context due to Roaming agreements.
              •   Action: Contact your specific operator for more information.
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5.3   Not Connected
      Not Connected indicates that BlackBerry Connect Application in the M600 is trying to
      establish a Connection to the BlackBerry infrastructure, however due to various problems
      this is not possible. Note that the BlackBerry Icon is crossed while in this state. These
      undefined problems may be related to that:
      •   GPRS Coverage is missing.
      •   BlackBerry Client is Paused.
      •   M600 configured for CS Only.
              •   Action: Go to M600 Tools, Control Panel, Connections & Internet Accounts and
                  verify that Preferred mode (in options) is not set to CS Only.
          NOTE: Not Connected state could also in rare cases be related to that the Client has
          been rejected by the RIM infrastructure after the client has been active for a period of
          time.
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5.4   Connected
      Connected indicates that BlackBerry Connect Application in the M600 is connected to the
      BlackBerry Infrastructure and that the device is accepted (Registered) in Rims provisioning
      system:
      •   SIM card is BlackBerry enabled.
      •   IMEI number of the M600 is accepted.
      •   PIN accepted.
      •   M600 Phone and Organiser SW are approved.
      Note that Connected indicates that registrations has been successful and that Blackberry
      should be up and running without any problems from a registration point of view. In order to
      be ready for sending and receiving email, service books are required which is a separate
      process that requires Connected state.




6     Debugging of problems detected during the BlackBerry
      Enterprise Server Provisioning Process:
6.1   Connect problems with BlackBerry Configuration for Sony Ericsson, i.e.
      the Connect Button is still grey.

      Connection problems with the BlackBerry Configuration for Sony Ericsson tool
      normally results in that the Connect Button is grayed out and is not clickable. This
      could be related to several factors such as:

      •   Sony Ericsson PC Suite for M600 not installed.

      •   USB/BT drivers or Sony Ericsson PC suite for Smart phones incorrectly installed.

      •   BlackBerry SIS not installed in the Handheld or
          simply not started. (Off as status in the BlackBerry Application) infrastructure.

      •   M600 BlackBerry Client hung

              •   Action: Power Cycle the M600.
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6.2   Problems to send and/or receive email after a successful BlackBerry
      Enterprise Server Provisioning:

      Malfunctioning service books is highly suspected If it is not possible to send or
      receive mail after an otherwise successful BlackBerry Enterprise Server
      provisioning. Go to the service book Tab on the BlackBerry application under Tools
      and check that the three service books received during the Provisioning Operation
      (Messaging Calendar & Address Lookup) are there, If not an error has occurred.
      Then click “View” service book, the Advanced Button hidden behind each Service
      Book entry contains detailed information:

      •   Service Book type:

      •   Status:

      •   ServerID:

             •      Must contain a valid ID, the provisioning step has most likely failed if this
                    field is empty or contains an email address.

      •   Route:

             •      Route information is the IP Address of the Relay server and
                    local/Remote ports used.

      Action: If any of these entries are incorrect and/or if only two service books has
      been received: Check that the Outlook client does not use personal folders (PST) as
      delivery options for new incoming email (Deliver new email to the following location).
      This setting may be located in Outlook settings.

      For further information, contact your system administrator and make sure that the
      Blackberry account has been set up correctly.

				
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