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					                                                        Australian Hotels Association (Victoria)


                                                    accommodation awards

                                                    2011   for
                                                            excellence

                                                       NomiNatioNs Booklet




Photos kindly supplied by Mauro Risch Photography
              www.hospitalityphotography.com.au
inviation to enter
Australian Hotels Association (Victoria) financial members, who operate
3, 4 and 5 Star Accommodation Hotels are invited to enter the AHA (Vic)
State Awards for Excellence – Accommodation Division.
This information outlines the rules and guidelines that will help you
prepare your entry, which also qualifies for the AHA National Awards,
should you be successful at the State level.
The AHA (Vic) website www.ahavic.com.au carries the individual questions
for respective categories that have a written submission requirement and
should be viewed in conjunction with this guide.
The AHA (Vic) State Awards for Excellence – Accommodation Division
offers:
• An endorsement of your business that money can’t buy;
• An opportunity to receive recognition as Victoria’s, and possibly
  Australia’s, best at what you do;
• A fitting reward for years of hard work;
• A competitive and marketable edge that will bring you new business;
• A way to boost team morale to new heights;
• A means to examine your business and take pride in your
  achievements, and
• An opportunity to recognise hospitality excellence in Victoria.




                                                    Australian Hotels Association (Victoria)


                                      accommodation awards

                               2011          for
                                                        excellence
                                                                                                                                                                                                       Australian Hotels Association (Victoria)


                                                                                                                                                                                              accommodation awards

                                                                                                                                                                                         2011
                                                                                                                                                                                           excellence
                                                                                                                                                                                                     for


entry guidelines                                         written submission                                               key deadlines                                          confirmation
1. You are encouraged to nominate your hotel
                                                         entry format                                                     monday 14 February 2011
                                                                                                                                                                                 of entry
   for the AHA (Vic) State Awards for Excellence –                                                                        Nomination form completed and returned
   Accommodation Division.                               All questions must be answered under the headings                                                                       By the week ending Friday 18 February 2011 you will
                                                         provided. Unanswered questions will attract zero points.         monday 14 February 2011                                receive a letter confirming your entry. If you do not
   Simply complete the nomination form.
                                                         If you feel that you cannot answer a question please             Entry fees and accommodation vouchers due              receive this letter please contact the AHA (Vic) Office
   (This will only take a couple of minutes);
                                                         discuss this with the AHA (Vic) event staff. If you still feel   Friday 18 February 2011                                immediately on (03) 9654 7100.
2. You are encouraged to enter the category/ies          the question is not relevant please explain your reasons         Letter of category confirmation sent to all entrants
   that best reflect your core business;
3. Achievements or activities referred to within
   your entry must relate to the qualifying period
                                                         within your submission.
                                                         To download written submission questions for each
                                                                                                                          Friday 25 February 2011
                                                                                                                          Written submissions due
                                                                                                                                                                                 fees for entry
                                                         individual category, please go to our website
   January 2010 to Februray 2011;                        www.ahavic.com.au.                                               monday 21 February 2011                                The fee for entry into the State Awards is $100 per
                                                                                                                          Judging commences                                      category. This fee applies to all categories with the
4. Each category may have specific entry requirements,
   such as a written submission, vouchers or payment.                                                                     monday 11 april 2011                                   exception of “Restaurant of the Year” where a fee of
   Please ensure that you do not miss these special                                                                       Judging concludes                                      $198 per venue applies.
   required deadlines. Failure to adhere may result in                                                                                                                           Fees must be paid by no later than Monday 14 February
                                                                                                                          Friday 20 may 2011
   a loss of points or ineligibility to enter;                                                                                                                                   2011 or a loss of points may occur.
                                                                                                                          State Awards for Excellence –
5. An entrant that has multiple venues must enter                                                                         Accommodation Division presentation night
   each hotel individually.
6. All venues are only eligible to enter into one
                                                                                                                                                                                 judging
   accommodation based award i.e. Resort Style
                                                                                                                                                                                 A panel of highly experienced industry professionals
   Accommodation or Boutique Style Accommodation,
                                                                                                                                                                                 judge the Award submissions. The decision of the AHA
   not both. (Venues can of course enter any multiple
                                                                                                                                                                                 (Vic) judging panel is final.
   of all other categories)
                                                                                                                                                                                                   Australian Hotels Association (Victoria)


                                                                                                                                                                                         accommodation awards

                                                                                                                                                                                  2011
                                                                                                                                                                                    excellence
                                                                                                                                                                                                for


the site visi                                                 terms and condiions                            categories for entry
In most cases a site visit of the venue is required, this
                                                              for entry                                      Please select the category that best reflects your core business or the segment of your business that has recently seen
will be conducted in the judging period from Wednesday                                                       the most innovation or change. If you are unsure which is the best category to enter, please contact Darryl Washington
21 February to Monday 11 April and in most cases the          Please visit www.ahavic.com.au for all terms   on 0419 313 640.
judge will remain anonymous. The purpose of this visit        and conditions.
is to give the judge a complete and fair representation of
                                                                                                                                                                                                                                         Payment
the hotel without having threat or favour.                                                                       ✔       Category                                              Criteria Required
                                                                                                                                                                                                                                         Required

All attempts are made by the judge to complete their                                                                     Regional Accommodation Hotel of the Year              Voucher                                                        $100
judging at the venue’s preferred time of the day, however
                                                                                                                         Resort Style Accommodation Hotel of the Year          Voucher                                                        $100
this may not be possible at all times. The judge may also
choose to visit a venue on multiple occasions to gain a                                                                  Boutique Style Accommodation Hotel of the Year        Voucher                                                        $100
well rounded perspective on the operation.
                                                                                                                         Deluxe Accommodation Hotel of the Year                Voucher                                                        $100
In the case of written submissions, a site visit may also
                                                                                                                         Superior Accommodation Hotel of the Year              Voucher                                                        $100
be required. The purpose of the site visit is to verify the
claims made within the submission. The site visit may be                                                                 Mid-Range Accommodation Hotel of the Year             Voucher                                                        $100
prearranged and the judges have a proforma from which
to base their assessment.                                                                                                Suite/Apartment Accommodation Hotel of the Year       Voucher                                                        $100

Each venue is judged using a very detailed score                                                                         Restaurant of the Year                                None Required                                                  $198
sheet. Comments are also given to reflect the judge’s                                                                    Environmental Best Practice Hotel of the Year         Written Submission                                             $100
experience. Judging sheets are available online for your
viewing at www.ahavic.com.au                                                                                             Outstanding Marketed Hotel of the Year                Written Submission                                             $100

AHA (Vic) has worked very closely with the AHA National                                                                  Training Practice of the Year                         Written Submission                                             $100
Office to ensure that our criterion directly corresponds                                                                 Bar of the Year                                       None required                                                  $100
with that used at the National level so the transition
from State Award winner to National nominee is                                                                           Owner’s Award for Re-investment,
                                                                                                                                                                               Written Submission                                             $100
straightforward.                                                                                                         Refurbishment and Renovations

Scores from the site visit will not apply at the national                                                                employee awards
level however the judging panel will have access to the
                                                                                                                         Front Office Services Employee of the Year            Written Submission                                             $100
written comments.
                                                                                                                         Food and Beverage Services Employee of the Year       Written Submission                                             $100

                                                                                                                         Administration Employee of the Year                   Written Submission                                             $100
regonal
accommodation hotel/
resort of the year
Nominees in this category will demonstrate a range         Room                                           Beverage                                                General
of guest facilities appropriate for their target market.
                                                           ·· Ensuite facilities                          ·· Accuracy and presentation of wine list               ·· Cleanliness of premises
Venues eligible for this award operate outside the
Melbourne/metropolitan area including regional cities.     ·· Cleanliness & presentation                  ·· A reasonable variety of wines offered by the glass   ·· Measure of popularity
                                                           ·· Coffee & tea making facilities              ·· Reasonable variety of wines to include regional,     ·· Characteristics (theme, unique character)
Note: a dinner, bed and breakfast voucher for 2 people
                                                           ·· Fridge, mini bar & room service available      Victorian and interstate wines                       ·· Decor
marked “this voucher can be presented at checkout”
must be supplied by monday 14 February 2011. there                                                        ·· A variety of beers, local and imported available     ·· Environment and ambience
                                                           Food
should not be any reference to the “aha” or the “aha                                                      ·· A variety of non-alcoholic drinks offered            ·· Overall experience provided by the hotel
                                                           ·· Menu innovation, selection and variety
state awards” or similar anywhere on this voucher.                                                        ·· Wines matched to menu                                ·· Environmental sustainability efforts
                                                           ·· Accuracy and presentation of menu
Judges will base their assessment on the following:        ·· Presentation and composition of dish        staff & service                                         ·· Success
                                                           ·· Quality, originality, and                   ·· Range of skills displayed
hotel
                                                              diversity                                   ·· Knowledge of Responsible Service of Alcohol
·· Food and beverage outlets
                                                           ·· Room service                                ·· Professional & courteous
·· Recreational facilities
                                                           ·· Satisfactory breakfast                      ·· Outstanding presentation
·· Dining on premises available for lunch & dinner
                                                              arrangements                                ·· Knowledge of tourist attractions
Front of house                                                                                            ·· Knowledge of events happening in the state
                                                           marketing
·· Handling of reservation                                                                                ·· Training & development
                                                           ·· Positioning in market place
·· Check-in accuracy of details and requests                  relevant to competition                     ·· Telephone technique
·· Accuracy of account
·· Professionalism of staff on arrival and departure




                                                                                                                                                                                       Australian Hotels Association (Victoria)


                                                                                                                                                                              accommodation awards

                                                                                                                                                                         2011
                                                                                                                                                                           excellence
                                                                                                                                                                                     for
resort style
accommodation
of the year
To be eligible to nominate in this category, the           Food                                              staff & service                                           General
hotel must reflect and complement the locale
                                                           ·· Menu innovation, selection and variety         ·· Range of skills displayed                              ·· Cleanliness of premises
and environment in which it is situated. The hotel
should be a place for relaxation or recreation whilst      ·· Accuracy and presentation of menu              ·· Knowledge of Responsible Service of Alcohol            ·· Measure of popularity
principally serving another nearby attraction or is        ·· Presentation and composition of dish           ·· Professional & courteous                               ·· Characteristics (theme, unique character)
itself a self-contained resort providing for most of the   marketing                                         ·· Outstanding presentation                               ·· Decor
vacationers needs. The hotel must endeavour to create                                                        ·· Knowledge of tourist attractions                       ·· Environment and ambience
an outstanding leisure experience for all those who        ·· Marketing position of the outlet both within
                                                              the hotel and the city                         ·· Knowledge of events happening in the state             ·· Overall guest experience provided by the hotel
frequent the establishment.
                                                           Beverage                                          ·· Overall service provided throughout the property       ·· Environmental sustainability efforts
Note: a dinner, bed and breakfast voucher for 2 people                                                          including service at check-in, room service, tourist   ·· Success
marked “this voucher can be presented at checkout”         ·· Accuracy and presentation of wine list            information & special requests
must be supplied by monday 14 February 2011. there         ·· A reasonable variety of                        ·· Personal customer service experience                   The 2011 AHA (Vic) winner of this Award will be eligible
should not be any reference to the “aha” or the “aha          wines offered by the glass                                                                               to enter the 2011 AHA National Awards in the category
state awards” or similar anywhere on this voucher.                                                           ·· Dedication to perfection apparent                      of Best Resort Style Accommodation Hotel (Accommodation Division).
                                                           ·· Reasonable variety of wines
                                                                                                             ·· Training & development
Judges will base their assessment on the following:           to include regional, Victorian
                                                              and interstate wines                           ·· Telephone technique
hotel                                                      ·· A variety of beers, local and                  ·· Attention to detail
·· Variety of food and beverage outlets                        imported available
·· Recreational & corporate facilities available           ·· A variety of non-alcoholic drinks
·· Unique character, charm & sense of personality             offered
                                                           ·· Wine matched to menu
Front of house
·· Handling of reservation                                 Room
·· Check-in accuracy of details and requests               ·· Ensuite facilities
·· Accuracy of account                                     ·· Cleanliness
·· Professionalism of staff on arrival and departure       ·· Presentation
                                                                                                                                                                                                 Australian Hotels Association (Victoria)


                                                                                                                                                                                      accommodation awards

                                                                                                                                                                                2011
                                                                                                                                                                                  excellence
                                                                                                                                                                                             for
boutique syle
accommodation
of the year
To be eligible to nominate in this category, the hotel    Food                                              staff & service                                           General
must not have more than 100 rooms. The hotel shall
                                                          ·· Menu innovation, selection and variety         ·· Range of skills displayed                              ·· Cleanliness of premises
possess unique character, charm and a sense of
personality. There should be personal attention to        ·· Accuracy and presentation of menu              ·· Knowledge of Responsible Service of Alcohol            ·· Measure of popularity
detail and guests’ special requirements. The hotel must   ·· Presentation and composition of dish           ·· Professional & courteous                               ·· Characteristics (theme, unique character)
endeavor to create an outstanding personal experience     marketing                                         ·· Outstanding presentation                               ·· Decor
for all those who frequent the establishment.                                                               ·· Knowledge of tourist attractions                       ·· Environment and ambience
                                                          ·· Marketing position of the outlet both within
Note: a dinner, bed and breakfast voucher for 2 people       the hotel and the city                         ·· Knowledge of events happening in the state             ·· Overall guest experience provided by the hotel
marked “this voucher can be presented at checkout”                                                          ·· Overall service provided throughout the property       ·· Environmental sustainability efforts
must be supplied by monday 14 February 2011. there        Beverage
                                                                                                               including service at check-in, room service, tourist   ·· Success
should not be any reference to the “aha” or the “aha      ·· Accuracy and presentation of wine list            information & special requests
state awards” or similar anywhere on this voucher.        ·· A reasonable variety of                        ·· Personal customer service experience                   The 2011 AHA (Vic) winner of this Award will be eligible to enter the 2011
                                                             wines offered by the glass                                                                               AHA National Awards in the category of Best Boutique Accommodation
Judges will base their assessment on the following:                                                         ·· Dedication to perfection apparent                      Hotel (Accommodation Division).
                                                          ·· Reasonable variety of wines
                                                                                                            ·· Training & development
hotel                                                        to include regional, Victorian
                                                             and interstate wines                           ·· Telephone technique
·· Variety of food and beverage outlets
                                                          ·· A variety of beers, local and                  ·· Attention to detail
·· Recreational & corporate facilities available
                                                             imported available
·· Unique character, charm & sense of personality
                                                          ·· A variety of non-alcoholic drinks
Front of house                                               offered
·· Handling of reservation                                ·· Wine matched to menu
·· Check-in accuracy of details and requests
                                                          Room
·· Accuracy of account
                                                          ·· Ensuite facilities
·· Professionalism of staff on arrival and departure
                                                          ·· Cleanliness
                                                          ·· Presentation
                                                                                                                                                                                                  Australian Hotels Association (Victoria)


                                                                                                                                                                                      accommodation awards

                                                                                                                                                                                2011
                                                                                                                                                                                  excellence
                                                                                                                                                                                             for
deluxe                                                                                                                   superior
accommodation                                                                                                            accommodation
of the year                                                                                                              of the year
Nominees in this category represent the very finest in              Room                                                 Nominees in this category will demonstrate a range         Beverage:
facilities available in hotel accommodation (5 star). With                                                               of facilities which are deemed to be above average
                                                                    ·· Ensuite facilities                                                                                           ·· Accuracy and presentation of wine list
attention to service, range of facilities and those little extras                                                        in quality (ie. 4 star). Special attention will be given
that make the guest experience something extraordinary.             ·· Cleanliness                                       to service and those little extras that make the guest     ·· A reasonable variety of wines offered by the glass
                                                                    ·· Presentation                                      experience a memorable one.                                ·· Reasonable variety of wines to include regional,
Note: a dinner, bed and breakfast voucher for 2 people
                                                                                                                                                                                       Victorian and interstate wines
marked “this voucher can be presented at checkout”                  staff & service                                      Note: a dinner, bed and breakfast voucher for 2 people
                                                                                                                                                                                    ·· A variety of beers, local and imported available
must be supplied by monday 14 February 2011. there                  ·· Range of skills displayed                         marked “this voucher can be presented at checkout”
should not be any reference to the “aha” or the “aha                                                                     must be supplied by monday 14 February 2011. there         ·· A variety of non-alcoholic drinks offered
                                                                    ·· Courteous & professional
state awards” or similar anywhere on this voucher.                                                                       should not be any reference to the “aha” or the “aha       ·· Wines matched to menu
                                                                    ·· Knowledge of Responsible Serving of Alcohol
                                                                                                                         state awards” or similar anywhere on this voucher.
Judges will base their assessment on the following:                 ·· Outstanding presentation                                                                                     marketing:
                                                                                                                         Judges will base their assessment on the following:        ·· Positioning in market place relevant to competition
hotel                                                               ·· Knowledge of tourist attractions
·· Food and beverage outlets                                        ·· Knowledge of events happening                     hotel                                                      staff & service
                                                                       in the state                                      ·· Food and beverage outlets for all meals including       ·· Range of skills displayed
·· Recreational & corporate facilities available
                                                                    ·· Overall service provided throughout                  breakfast                                               ·· Knowledge of Responsible Service of Alcohol
Front of house                                                         the property including service                    ·· Hotel bar on premises                                   ·· Courteous & professional
·· Handling of reservation                                             at check-in, room service, tourist
                                                                                                                         ·· Recreational & corporate facilities                     ·· Outstanding presentation
·· Check-in accuracy of details and requests                           information & special requests
                                                                    ·· Dedication to perfection apparent                 Front of house                                             ·· Knowledge of tourist attractions
·· Accuracy of account
                                                                    ·· Training & development                            ·· Handling of reservation                                 ·· Knowledge of events happening in the state
·· Professionalism of staff on arrival and departure
                                                                    ·· Telephone technique                               ·· Check-in accuracy of details and requests               ·· Overall service provided throughout the property
Food                                                                                                                                                                                   including service at check-in, room service, tourist
                                                                    General                                              ·· Accuracy of account
·· Menu innovation, selection and variety                                                                                                                                              information & special requests
                                                                                                                         ·· Professionalism of staff on arrival and departure
·· Accuracy and presentation of menu                                ·· Cleanliness of premises                                                                                      ·· Dedication to perfection apparent
·· Presentation and composition of dish                             ·· Measure of popularity                             Room                                                       ·· Training & development
                                                                    ·· Characteristics                                   ·· Ensuite facilities                                      ·· Telephone technique
·· Quality, originality, and diversity
                                                                       (theme, unique character)                         ·· Cleanliness & presentation
·· Room service                                                                                                                                                                     General
                                                                    ·· Décor                                             ·· Ironing board, extra pillows, mini bar etc
Beverage                                                                                                                                                                            ·· Cleanliness of premises
                                                                    ·· Environment and ambience                          ·· 24 hr room service
·· Accuracy and presentation of wine list                                                                                                                                           ·· Measure of popularity
                                                                    ·· Overall guest experience provided                 ·· Refrigerator & television in room (entertainment
·· A reasonable variety of wines offered by the glass                  by the hotel                                         channels/DVD player)                                    ·· Characteristics (theme, unique character)
·· Reasonable variety of wines to include regional,                 ·· Environmental sustainability efforts                                                                         ·· Decor
                                                                                                                         Food
   Victorian and interstate wines                                   ·· Success                                                                                                      ·· Environment and ambience
                                                                                                                         ·· Menu innovation, selection and variety
·· A variety of local and imported beers available                                                                                                                                  ·· Overall experience provided by the hotel
                                                                                                                         ·· Accuracy and presentation of menu
·· A variety of non-alcoholic beverages available                   The 2011 AHA (Vic) winner of this Award will
                                                                                                                                                                                    ·· Environmental sustainability efforts
                                                                    be eligible to enter the 2011 AHA National Awards    ·· Presentation and composition of dish
·· Wines matched with menu                                          in the category of Best Deluxe Hotel Accommodation                                                              ·· Success
                                                                    5 Star + (Accommodation Division).                   ·· Quality, originality, and diversity
marketing
                                                                                                                         ·· Room service                                            The 2011 AHA (Vic) winner of this Award will be eligible to enter the 2011
·· Positioning in market place relevant to competition                                                                                                                              AHA National Awards in the category of Best Superior Accommodation
                                                                                                                                                                                    4 - 4½ Star (Accommodation Division).
mid-range                                                                                                                     apartment/suite
accommodation                                                                                                                 hotel of the year
of the year                                                                                                                   Hotels must be predominantly suites with kitchen and     marketing
                                                                                                                              lounge facilities.
Nominees in this category will demonstrate a range of                                                                                                                                  ·· Positioning in market place relevant to competition
                                                              marketing:
guest facilities which are appropriate to its target market                                                                   Note: a dinner, bed and breakfast voucher for 2 people
                                                              ·· Positioning in market place relevant to competition                                                                   Beverage
(i.e. 3 – 3 ½ star).                                                                                                          marked “this voucher can be presented at checkout”
                                                                                                                              must be supplied by monday 14 February 2011. there       ·· Accuracy and presentation of wine list
                                                              Beverage
Note: a dinner, bed and breakfast voucher for 2 people                                                                        should not be any reference to the “aha” or the “aha     ·· A reasonable variety of wines offered by the glass
marked “this voucher can be presented at checkout”            ·· Accuracy and presentation of wine list
                                                                                                                              state awards” or similar anywhere on this voucher.       ·· Reasonable variety of wines to include regional,
must be supplied by monday 14 February 2011. there            ·· A reasonable variety of wines offered by the glass                                                                       Victorian and interstate wines
                                                                                                                              Judges will base their assessment on the following:
should not be any reference to the “aha” or the “aha          ·· Reasonable variety of wines to include regional,                                                                      ·· A variety of beers, local and imported available
state awards” or similar anywhere on this voucher.               Victorian and interstate wines                               hotel                                                    ·· A variety of non-alcoholic drinks offered
Judges will base their assessment on the following:           ·· A variety of beers, local and imported available             ·· Food and beverage outlets                             ·· Wines matched to menu
                                                              ·· A variety of non-alcoholic drinks offered                    ·· Recreational facilities
hotel                                                                                                                                                                                  staff & service
                                                              ·· Wines matched to menu                                        ·· Dining on premises available for lunch & dinner
·· Food and beverage outlets                                                                                                                                                           ·· Range of skills displayed
                                                              staff & service
·· Recreational facilities                                                                                                    Front of house                                           ·· Knowledge of Responsible Service of Alcohol
                                                              ·· Range of skills displayed                                    ·· Handling of reservation
·· Dining on premises available for lunch & dinner                                                                                                                                     ·· Professional & Courteous
                                                              ·· Knowledge of Responsible                                     ·· Check-in accuracy of details and requests
Front of house                                                   Service of Alcohol                                                                                                    ·· Outstanding presentation
·· Handling of reservation                                                                                                    ·· Accuracy of account                                   ·· Knowledge of tourist attractions
                                                              ·· Professional & Courteous
·· Check-in accuracy of details and requests                                                                                  ·· Professionalism of staff on arrival and departure     ·· Knowledge of events happening in the state
                                                              ·· Outstanding presentation
·· Accuracy of account                                        ·· Knowledge of tourist attractions                             Room                                                     ·· Training & development
·· Professionalism of staff on arrival and departure          ·· Knowledge of events happening                                ·· Ensuite facilities                                    ·· Telephone technique

Room                                                             in the state                                                 ·· Cleanliness & presentation                            General
·· Ensuite facilities                                         ·· Training & development                                       ·· Coffee & tea making facilities                        ·· Cleanliness of premises
·· Cleanliness & presentation                                 ·· Telephone technique                                          ·· Fridge, mini bar & room service available             ·· Measure of popularity
·· Coffee & tea making facilities                             General                                                         Food                                                     ·· Characteristics (theme, unique character)
·· Fridge, mini bar & room service available                  ·· Cleanliness of premises                                      ·· Menu innovation, selection and variety                ·· Decor
                                                              ·· Measure of popularity                                        ·· Accuracy and presentation of menu                     ·· Environment and ambience
Food
                                                              ·· Characteristics (theme, unique character)                    ·· Presentation and composition of dish                  ·· Overall experience provided by the hotel
·· Menu innovation, selection and variety
                                                              ·· Decor                                                        ·· Quality, originality, and diversity                   ·· Environmental sustainability efforts
·· Accuracy and presentation of menu
                                                              ·· Environment and ambience                                     ·· Room service                                          ·· Success
·· Presentation and composition of dish
·· Quality, originality, and diversity                        ·· Overall experience provided by the hotel                     ·· Satisfactory breakfast arrangements
                                                                                                                                                                                       The 2011 AHA (Vic) winner of this Award will be eligible to enter the
·· Room service                                               ·· Environmental sustainability efforts                                                                                  2011 AHA National Awards in the category of Best Apartment/Suite
                                                                                                                                                                                       Hotel (Accommodation Division).
·· Satisfactory breakfast arrangements                        ·· Success

                                                              The 2011 AHA (Vic) winner of this Award will be eligible to
                                                              enter the 2011 AHA National Awards in the category of Best
                                                              Mid-range Accommodation 3-31/2 Star (Accommodation Division).
restaurant of the year                                                                                                            environmental                                                           outsanding marketed
This category is designed for accommodation hotel             Food
                                                                                                                                  best practice                                                           hotel of the year
cafes, brasseries and all-day restaurants, to have an
opportunity to showcase their eateries.
                                                              ·· Relative price                                                   hotel of the year                                                       Note: a written submission is required to assist in the
                                                              ·· Presentation, innovation, accuracy &                                                                                                     assessment of this category. written submissions are
Venues will be judged on how well the eatery caters for          composition of dishes                                            Note: a short set of questions will be sent which will                  required by Friday 25 February 2011.
its target market.                                            ·· Originality, selection & variety of menu                         require a 250 word summation demonstrating the hotels
                                                                                                                                  efforts in this area for assessment”. this summary will                 Judges will base their assessment on the following:
Judges will base their assessment on the following:           ·· Quality of dish
                                                                                                                                  be due required by Friday 25 February 2011.                             ·· Research and planning to achieve marketing strategy
General                                                       staff & service
                                                                                                                                  Judges will base their assessment on the following:                     ·· In-house marketing promotion (consistent branding,
·· Measure of popularity                                      ·· Professional presentation & range of skills                                                                                                 logo application etc)
·· Characteristics (décor, ambience, lighting & music)        ·· Knowledge of Responsible Service of Alcohol                      General                                                                 ·· Promotional literature, adequate advertising as part of
·· Market relevance                                           ·· Product knowledge of food & wine                                 ·· Policies in place at your hotel that support                            marketing program
                                                              ·· Courteous, professional & well groomed                              environmental best practice                                          ·· Evidence of increased popularity as a result of
·· Quality of table setting (glassware, crockery & cutlery)
                                                              ·· Discrete & appropriate                                           ·· The use of energy saving devices or practices with                      marketing strategy
·· Overall cleanliness of premises
                                                                                                                                     regards to water                                                     ·· Sales kits available
·· Environmental sustainability efforts                       ·· Telephone technique
                                                                                                                                  ·· The quality and quantity of you in-house recycling                   ·· Increase in trade in the previous 12 month period
menu                                                          The 2011 AHA (Vic) winner of this Award will be eligible to enter      programs
                                                                                                                                                                                                          ·· Evidence of marketing undertaken
·· Presentation                                               the 2011 AHA National Awards category of Best Restaurant
                                                              (Accommodation Division).                                           The 2011 AHA (Vic) winner of this Award will be eligible to enter the   ·· Marketing efforts are relative to the size & style of
·· Seasonal Variation                                                                                                             2011 AHA National Awards category of Best Environmental Initiative.        hotel operation
·· Value for money (relative pricing)
                                                                                                                                                                                                          Written submission Guidelines
·· Integration of specials
                                                                                                                                                                                                          ·· Statement on marketing positioning and target
Beverage
·· Reasonable variety of wines to include regional,                                                                               outstanding                                                                market, marketing goals and measurements of
                                                                                                                                                                                                             success
   Victorian and interstate wines
·· A reasonable variety of wines offered by the glass
                                                                                                                                  contribution to                                                         ·· Evidence of advertising in local market
                                                                                                                                                                                                          ·· Statement of increase in trade (in percentage terms)
·· A variety of beers local and imported available                                                                                the indusry award                                                       ·· Sample of marketing program
·· A variety of non-alcoholic beverages offered                                                                                                                                                           ·· Promotional literature
·· Wine description to enhance menu                                                                                               This in an independently nominated award and is judged                  Please note that no extra points are awarded for the size
                                                                                                                                  by the committee. Any recommendations or suggestions                    and presentation of the written submission.
                                                                                                                                  for nominations are welcomed.
                                                                                                                                  Please forward details to Darryl Washington on                          The 2011 AHA (Vic) winner of this Award will be eligible to enter the
                                                                                                                                  03 9326 3544 or darryl@washington.com.au                                2011 AHA National Awards in the category of Best Marketed Hotel
                                                                                                                                                                                                          (Accommodation Division).



                                                                                                                                                                                                                                      Australian Hotels Association (Victoria)


                                                                                                                                                                                                                          accommodation awards

                                                                                                                                                                                                                    2011
                                                                                                                                                                                                                      excellence
                                                                                                                                                                                                                                 for
training practice                                                            owners award                                                bar of the year
of the year                                                                  for reinvestment,                                           This category is designed for a bar which compliments      Beverage:
Hotel must demonstrate that it has an all round program
                                                                             refurbishment &                                             the hotel and caters best to its target market providing
                                                                                                                                         the appropriate atmosphere, food and beverage and
                                                                                                                                                                                                    ·· A variety of draught beers offered
for training. With a focus on the implementation and
assessment across all departments.
                                                                             renovations                                                 customer service.                                          ·· Local and imported beers offered
                                                                                                                                                                                                    ·· Soft drink offered
                                                                                                                                         Judges will base their assessment on the following:
Note: a short set of questions will be sent which will                       To be eligible to nominate in this category, the hotel                                                                 ·· A reasonable variety of wines offered by the glass
require a 250 word summation demonstrating the hotels                        must nominate the area within the hotel that has been       General                                                    ·· Spirits and mixers offered
efforts in this area for assessment”. this summary will                      redeveloped, with the redevelopment being completed         ·· Popularly patronised                                    Bar Food:
be due required by Friday 25 February 2011.                                  no earlier than 1 January 2009 and no later than 31         ·· Characteristics (theme, unique character)               ·· Relative pricing
                                                                             December 2010. Hotels that nominated in either of the
Judges will base their assessment on the following:                                                                                      ·· Relaxed & comfortable atmosphere                        ·· Presentation, appearance & accuracy
                                                                             Best Redeveloped Hotel categories in the 2010 Awards
·· Contribution to raising professionalism in the industry                   program are ineligible to nominate for this category in     ·· Lighting, music & ambience                              ·· Originality, selection, diversity & quality
·· Training initiative caters for industry needs                             the 2011 Awards program.                                    ·· Hygiene & cleanliness of premises                       ·· Food display if applicable
·· Innovation in educational training & support of                           Note: a short set of questions will be sent which will      ·· Bar presentation of the highest standard                ·· 18.Availability & choice of food
   established training outlets, including AHA (Vic)                         require a 250 word summation demonstrating the hotels       ·· Range of promotional products
·· Retention of staff as a result of initiatives                             efforts in this area for assessment”. this summary will     ·· Environmental sustainability efforts                    The 2011 AHA (Vic) winner of this Award will be eligible to enter the
                                                                                                                                                                                                    2011 AHA National Awards category of Best Bar Presentation & Service
·· Level of multi-skilled staff as direct result of training                 be due required by Friday 25 February 2011.
                                                                                                                                         staff & service:                                           (Accommodation & General Divisions).
·· Internal training                                                         Judges will base their assessment on the following:         ·· Friendly and courteous
Written submission Guidelines                                                ·· Financial gain from trade growth due to refurbishment    ·· Knowledge of clients drink orders
·· Schedules, training manuals and other relevant                            ·· Change and style to attract different clientele          ·· Knowledge of Responsible Service of Alcohol
   documentation to be provided                                              ·· Innovation in refurbishment                              ·· Appropriate and efficient
·· Demonstration of external training support                                ·· Restyling led to improved staff efficiency               ·· Outstanding presentation & customer service
·· Documentation to support the assessment of                                ·· Total cost of investment                                 ·· Efficiency of bar operator
   competency by management
                                                                             ·· Environmentally friendly                                 ·· Knowledge of local area
·· Procedure for re-evaluation of staff training
                                                                             ·· Re-development is consistent with the needs              ·· Telephone technique
The 2011 AHA (Vic) winner of this Award will be eligible to enter the 2011      of the relevant customer base
AHA National Awards category of Outstanding Achievement in Training
                                                                             Written submission Guidelines:
(Accommodation & General Divisions).
                                                                             ·· Photographs of the nominated area before
                                                                                redevelopment and after redevelopment ought
                                                                                to be included, with images taken from various
                                                                                angles within the nominated area. (The more
                                                                                photographs the better)
                                                                             ·· Statement of approximate cost of the redeveloped area
                                                                             ·· Statement of increase in trade (in percentage terms)
                                                                                                                                                                                                                              Australian Hotels Association (Victoria)
                                                                             Please note that no extra points are awarded for the size
                                                                                                                                                                                                                   accommodation awards

                                                                                                                                                                                                             2011
                                                                             and presentation of the written submission. Judging is
                                                                             based on the actual redevelopment.                                                                                                           for
                                                                             this is a Victorian category only.                                                                                                excellence
employee
awards
Core Criteria – applicable for all Categories             front office services                                  administration
All nominations must contain a recent photograph          employee of the year                                   employe of the year
·· Been employed for not less than 6 months prior to
   nomination                                             Reception, Concierge, Porter, Steward, Reservations,   Sales & Marketing, Human Resources,
·· Provide current resume, job title, qualifications,     Front of House Manager                                 Finance, Purchasing
   awards and brief description of their duties
·· How does the employee’s personality and presentation
   go beyond the hotel’s requirements?
·· Why is the employee valued by the organization?        food & beverage
   Highlight their outstanding achievements
·· Describe the employee’s approach to customer service
                                                          services employe
   and exceeding customer expectations
·· How does the employee demonstrate a commitment
                                                          of the year
   to the hospitality industry                            Waiter, Maitre’d, Food Attendants,
·· Evidence of individual’s commitment to environmental   Restaurant / Banquet staff,
   sustainability best practice within the hotel          Food & Beverage Manager, Chef


 all employee awards will be judges by review of
their CV and through the interview process.




                                                                                                                                                            Australian Hotels Association (Victoria)


                                                                                                                                                        accommodation awards

                                                                                                                                                       2011    for
                                                                                                                                                         excellence