As business improves, invest in your front-line staff

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As business improves, invest in your front-line staff Powered By Docstoc
					     Customer Connection
      By Barry Himmel, Columnist




 
				
DOCUMENT INFO
Description: Key questions may apply to the technical or operational aspects of the transaction. For example, for a construction supply store transaction they might include, "Where are you working?" and "What type of job are you handling?" Ask smart, relevant questions that will show you are interested and will help you better serve the customer. It's always a good idea to review and practice these questions with your front-line staff.
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