ISS has been responsible for housekeeping and caretaker services, as well as breakfast and coffee makers, at nine of
Comfort's hotels in Norway for three years.
ISS delivers the goods
Comfort Hotels wanted greater predic- Several advantages to outsourcing
The hotels previously had their own staff that carried out
tability and more time to work on their
these services, but this led to a number of challenges. There
core business. For that reason they was a big turnover of staff, sickness absence was a little bit
decided to outsource housekeeping too high, and there were fluctuations in the hotel occupan-
cy rates, which meant that the need for workers varied. The
and caretaker services to ISS three years
solution for Comfort Hotels therefore was to outsource
ago. They have not regretted this. housekeeping and caretaker services, and there are several
advantages to this, according to Saupstad.
Comfort Hotels are part of Choice Hotels, which is one of
“Now we pay for the rooms that are being used, and we
the largest hotel chains in the Nordic countries. ISS has
avoid the high personnel costs during bad years or during
been responsible for housekeeping and caretaker services,
periods when occupancy rates are low. Moreover, when the
as well as breakfast and coffee makers, at nine of
occupancy rates are higher than usual, we have easy access
Comfort's hotels in Norway for three years.
to extra help, as ISS has several employees who can help us
“We chose ISS to provide these services as, among other
when required. These employees already have the skills they
things, they are a large and professional player who also
need, and thus training is not necessary. Outsourcing these
meet our environmental requirements,” says the Director of
Service and Maintenance for Comfort Hotels in Norway, ››
A world of service
services gives us the predictability we need, and this frees
up time, so that we can concentrate on our core business -
sales, service and security.”
Saupstad says that as ISS is such a large company, it enri-
ches the employees; it can, among other things, offer them
better equipment, work routines, courses and career oppor-
tunities than Choice.
“At Choice we really focus on our employees, and it is
important to us to know that everyone who works in a
Choice hotel is happy, and that all the practical things are
taken care of in the best possible way. ISS does this very
satisfactorily - we know that ISS staff enjoy their work and
have good working conditions in our hotels,” adds
Saupstad. "We wish to work with people who are experts in their field,
and over the time we have become increasingly pleased with
Easy collaboration ISS," says the Director of Service and Maintenance for
ISS is easy to deal with, according to Saupstad: “We pay an Comfort Hotels in Norway, Elisabeth Saupstad.
agreed set price per room and per communal area, and if
we need extra services, ISS arranges this quickly and easily.”
Comfort Hotels maintains good communication with ISS. ABOUT COMFORT HOTELS
This includes monthly status meetings, customer satisfaction
surveys and monitoring of the quality of services provided. Comfort Hotels are part of Choice Hotels
“We wish to work with people who are experts in their Scandinavia AS. With 170 hotels, 9,200 employees
field, and over time we have become increasingly pleased and an annual turnover of NOK 6.2 billion, it is one
with ISS. The challenges that we had along the way have of the leading hotel chains in the Nordic countries.
been resolved in a satisfactory manner, and generally our Eighty-four of the Choice hotels are located in
collaboration has been very good,” Saupstad says. Norway, and 16 of these are Comfort hotels.
Comfort Hotels is also currently looking at the possibility
of expanding this collaboration with ISS in other areas of its
business in the future.
“Basically, ISS delivers the goods, and they take us serio-
usly if there is anything we are unhappy about. They are
positive, solution-oriented and would like to develop in tan- ABOUT ISS FOR COMFORT HOTELS
dem with us. In this way we can help with each others'
development,” says Saupstad.
ISS has 60 employees who mainly carry out house-
For Comfort Hotels the advantages of outsourcing hou-
keeping and caretaker services, but are also
sekeeping and caretaker services have also meant improved
responsible for breakfast and coffee makers, at
flexibility, greater predictability and more time to work on
nine of Comfort's hotels in Norway.
the hotels' core business, and they are very pleased with
their collaboration with ISS.
ISS is the largest supplier of outsourcing services in the Nordic Region with 45,000 employees and a turnover of 2 billion EUR.
ISS delivers service to all countries in the region from Greenland to Finland and has a strong local presence in each country.
We are dedicated to delivering quality service solutions for the facilities of our clients and offer tailor-made solutions for a.o.
the hotel industry. We aim to be the preferred service partner for hotels and our services cover housekeeping, technical
maintenance, vending, handyman, plants, security, F&B and much more. The ISS Group is owned by EQT and operates in more
than 50 countries with 525,000 employees. This makes ISS the fourth largest private employer in the world.
Read more at www.issworld.com