A Guide to Winter Weather Travel
S evere winter weather can create haz- In An Official State Of Emergency
Winter Safety Tips
ardous travel conditions throughout our re- Stay safe — stay home if at all possible.
G Always watch your step and watch for
gion. It can also hamper MTA Metro-North Roads will be impassable, and travel will
icy conditions in station parking lots, and
Railroad's ability to provide you with your be considered dangerous. We will only op-
on station sidewalks, stairs, and platforms.
regular service. erate enough trains to help clear tracks and
Remember: Ice tends to form more quickly
We present the following information be- to transport emergency personnel until
on train platforms than on other surfaces.
cause we want you to understand and be weather conditions improve.
Even if a platform looks clear, it can have
prepared for any service changes we make We may have to suspend all service to
based on winter weather conditions. certain line segments, depending on the
Remember: Our first priority is to make condition of the right-of-way.
G Always use stair handrails. Water drip-
sure all our customers get to and from their As Weather Conditions Improve ping from overcoats, boots, and umbrellas
destinations safely. Once the storm is over, we know you ex- can ice up with the slightest temperature
During Normal Winter Weather pect us to operate full service immediately. drop, making stairs very slippery. A firm grip
As a commuter railroad operating in the But experience tells us we cannot "ramp on a handrail can prevent serious injury.
Northeast, we are prepared to operate in up" that quickly.
routine winter weather. Equipment that was operating during the G Always watch for slippery conditions,
But routine winter weather can still ad- storm may be subject to some of the even after you board your train. Snow,
versely impact service. Snow and sub- weather-related damage we mentioned ear- slush, and ice from boots make train floors
freezing temperatures can affect our "cars" lier. The same holds true for our right-of-way. slippery.
much like they affect your cars. Moisture Because of these and other weather-related
from ice and snow can freeze in brake lines, factors, we will upgrade judiciously. For ex- G Always avoid moving from car to car. Icy
air compressors, and door mechanisms, ample, we will upgrade from a Sunday conditions exist in the areas between cars.
causing them to malfunction. On older schedule to a Saturday schedule only when
equipment, it can get into traction motors, we believe we can reliably operate the addi-
which turn the train car's wheels, causing tional trains that this level requires. For Your Winter
them to short out. (The design of our latest We will do our best to recover quickly. Travel Information…
M7 car — and upcoming M8 car — places Please bear in mind that overcrowded con- ...we present the following important phone
critical components inside, making them ditions are still likely. If you can travel outside numbers. Keep these with you for easy reference:
less susceptible to, but not immune from, of "peak" hours, please try to do so.
MTA Metro-North 24-hour
the effects of moisture.) Be Prepared — Stay informed Customer Information Center
Unlike one of your cars, when one of our G Check www.mta.info for updates, in- 800-METRO-INFO (800-638-7646)
cars is out of service, it affects you and 100 cluding modified emergency schedules. From New York City: 212-532-4900
of your fellow commuters. And while we
G Sign up for email alerts at Hearing impaired: 800-724-3322
work to get our train cars back "on the www.mta.info.
road" as soon as possible, your train may MTA New York City Transit
G Listen to television and radio news. This 718-330-1234
have fewer cars — and therefore fewer is the fastest way to find out how train serv-
seats — creating more crowded conditions Hearing impaired: 718-596-8273
ice is affected by the weather. We continu-
than usual. ously provide information to the media. MTA Website
Extreme cold and drifting snow also takes G Call our Customer Information Center at www.mta.info
its toll on our right-of-way, affecting switches 800-METRO-INFO (800-638-7646); in
and signals, which can delay your train. Westchester County Bee Line Bus
New York City call 212-532-4900. The In- 914-813-7777
During Winter's Worst formation Center will have a taped message Hearing impaired: 914-813-7711
It can be very difficult to predict the sever- upfront describing current service condi- http://www.beelinebus.com
ity of a storm 24-48 hours before it hits. tions. This is an important element in keep-
ing you informed. The volume of calls at the Transport of Rockland
But that is how far in advance we have to 845-364-3333
start planning changes to your service in re- Information Center will increase dramatically
sponse to a severe winter storm. In anticipa- during a weather emergency, and you will Putnam County Transit
tion of any storm we not only must determine likely experience delays getting through to a 845-878-7433
appropriate levels of staffing, but we must representative.
G Keep a copy of the current Metro-North Dutchess County Loop
also begin to take precautions with both our 845-485-4690
equipment and with our infrastructure. timetable. If you cannot access our emer-
If the storm is predicted to be severe, we gency schedules on the web, it will provide New York Waterway
must consider what an appropriate level of you with a reference point for train depar- 800-53-Ferry
service would be. We try to anticipate cus- ture times at your station if severe weather http://www.nywaterway.com
tomer demand and the impact of the causes us to alter service.
weather on our fleet. We have to decide G Listen for public address announcements
whether to reduce service, and when to put at stations and on board trains if you are al-
those service reductions into effect. ready traveling. Newburgh-Beacon Shuttle
If we reduce service, we try to base it on 845-565-7900 (X315)
Remember: In severe winter weather, our
the current weekday or weekend schedule.
While decisions on service are made in ad-
goal is to provide you with the best and
safest service possible, and to return to reg-
Housatonic Area Regional Transit (HART)
vance, please be aware that while a storm is ularly scheduled service as soon as possible.
in progress, we may need to make further
changes to our schedule, depending on the
condition of our track and power systems,
the number of train cars available, and the lo-
cation and availability of our employees.