A Complete Guide to HealthLink Services

A Complete Guide to HealthLink Services An Introduction to HealthLink HealthLink is Australasia’s largest provider of secure health sector communications. The company provides a range of services including electronic messaging, broadband security, digital certification services and online enquiries to remote sources of clinical information. HealthLink’s communications infrastructure links a medical practice’s computer systems with a wide range of other health provider organisations. Broadband technology has opened up a range of new opportunities for online communication in healthcare. Using web-services technology a General Practice’s computer system becomes a gateway to a range of remote information resources that can be reliably and securely accessed during a patient consultation. This brochure contains your guide to HealthLink’s services. HealthLink ORBIT Online procedure and prescription requesting Electronic ordering of pathology and radiology services and prescriptions will save time for many practitioners. In addition, electronic requesting provides the ability to more easily track patients’ use of these services. HealthLink ORBIT works with existing practice management systems and other information technology in day-to-day use around the sector. HealthLink HEALTHDOCS *As of April 2006, the HealthLink system is used by 7,248 medical organisations across Australia, New Zealand and the South Paciific Flexible exchange of care-related documents Substantial progress has already been made in the exchange of structured electronic messages within the Australasian health sector. However a lot of patient-related information still remains in the form of letters, file notes, graphs, photographs and diagrams. HEALTHDOCS provides a fully integrated mechanism for sending and receiving a wide range of documents between computer systems. Using HEALTHDOCS, medical practices no longer have to scan files and documents as they are now sent in a format that can be automatically stored within the patient notes. Electronic Messaging Lifeblood of the modern health system Today the HealthLink electronic messaging system is used by 7,000 healthcare provider organisations to exchange more than 50 million electronic messages annually. Sophisticated software for format checking, encrypting and electronically signing messages is used at each location on the network. At the centre of the network are message exchanges, based in both Australia and New Zealand. The exchanges store the messages in readiness for collection by their intended recipients. The message exchanges are linked to network management centres where skilled staff provide technical support and manage the performance of the network. Today medical practices are using HealthLink’s messaging system to exchange clinical information with up to 40 other organisations. Typical electronic messages exchanged include: • • • • • • • • • • • Pathology and Radiology Reports Discharge Summaries Patient status messages Referrals Electronic invoices and claims Specialist letters Hospital documents Medical images Immunisation reports Chronic care records Screening information For detailed information visit www.healthlink.net • Service available throughout Australia and New Zealand • Service available 24 hours, 7 Days • 1800/0800 support service • Low fixed monthly fee for subscribers HealthLink FORMS Automating the exchange of structured forms Today’s healthcare requires flexible and sophisticated methods of information exchange. HealthLink is designing systems that can meet the fast changing requirements of organisations that are exchanging information with various parts of the health sector. HealthLink Forms allows the content and format of the information exchanged to be changed at will. HealthLink provides integrated support for the end-to-end communications process which involves a number of interested parties and their information systems. Use of electronic forms will automate many business processes that today are entirely manual and paper-based and will enable development of new online processes. HealthLink SECURIT Dependable, secure, broadband communications The Internet is an extremely useful medium for all forms of communication; however it does pose a range of security risks. Managing information security and preventing unauthorised access to medical data is of course very important within the health sector. The HealthLink SECURIT service is a premium, fully managed internet security service, available for a low monthly charge. The service includes network surveillance and virus protection on request. SECURIT will work with any reliable broadband communications system. Users of the SECURIT service are provided with toll-free access to a help-desk and receive monthly reports detailing internet usage and information on any security issues that have arisen. DOWNLOADING RECENTLY UPDATED FORMS PUBLISHING PUBLISHING & UPDATING & UPDATING FORMS FORMS PHOS INSURERS DHBS STANDARDS BASED FORMS USING DATA DEFINED WITHIN A SECTOR OWNED DATA DICTIONARY AUTOMATIC POPULATION OF FORMS FROM WITHIN PMS SUBMISSION OF COMPLETED FORMS FORMS OWNERS AGENCIES GOVT HealthLink SECURITY PORTAL Controlled access to secure information Health sector organisations need to manage access to their information in a manner that will allow authorised people to access it quickly and efficiently. However, the health sector demands strict controls that completely rule out the possibility of unauthorised access. The HealthLink SECURITY PORTAL allows people with the appropriate level of security authorisation to obtain clinical information that they have been authorised to access. HealthLink QUANTUM Accessing remotely held information within seconds Imagine being able to access a range of information about a patient while he or she is sitting in front of you; putting an end to lengthy phone calls, faxes and letters to chase up patient information that you really need. HealthLink Quantum enables you to securely access remote clinical information sources and deliver key information directly into your patient’s record, within your practice management system, within seconds. Practices using Quantum indicate that it is making a profound change to the way they access vital patient information. HealthLink Quantum works seamlessly with digital certificates, electronic signatures, and fully encrypted secure network connections to ensure that all remote connections are made in a fully secure manner. Contact us: Australia 1800 125 036 New Zealand 0800 288 887 www.healthlink.net