Genpact – A Goldmine of Opportunities NASSCOM Seminar on "Opportunities for Defence Personnel in IT Services/ IT Enabled Services - BPO Industry" Hyderabad A Raja Suresh Kumar December 27, 2005 Delhi GENPACT - Global Business & Technology Services Provider GENPACT - Global Business & Technology Services Provider Jaipur Kolkata Hyderabad Bangalore Hungary China Mexico India China – Japan Korea Hungary Employees 1250 Mexico Employees 700 120 Processes Employees 3000 55 Processes Languages:Japanese 150 Processes Languages:German French Chinese Korean Languages:English Spanish ItalianDutchSwedishEnglish India – US UK Australia Employees 13000 800 Processes Languages:English • Over 19 languages serviced, 19000 people, 4 countries • Full breadth of services…from Customer care to Finance & Accounting to IT & Software, and Analytics • Pioneered BPS services in each of these countries…Extensive local experience 2 Confidential. All trademarks appearing herein belong to their respective owners. Tremendous Track Record Broad Portfolio of Global Products $ 500+ MM Record of Profitable Growth…Revenues up 20X Pioneered the Industry $ 420 MM $ 202 MM $ 26 MM 1999 2001 2004 2005 Employees 2K 10K 17K 21K 3 Confidential. All trademarks appearing herein belong to their respective owners. Wide Spectrum of Value Added Services Value Addition Low Medium High Software/ ERP Analytics 2002 E Learning 2001 Finance Insurance GENPACT Growth Strategy GENPACT Growth Strategy IT Services •• Increasing Business Impact for Increasing Business Impact for Customers Customers 2000 •• High Value = High Savings High Value = High Savings •• Create Larger Shareholder Value Create Larger Shareholder Value Accounting Call Centres •• Natural Career Path for Employees Natural Career Path for Employees 1999 Transaction Processing …Strategy Aligned to People Aspirations 4 Confidential. All trademarks appearing herein belong to their respective owners. Depth of Talent … 12500 Graduates 2000 IT Resources 465 CA / CPA 1225 MBAs We Nurture… We Nurture… 81 PhDs & Doctors People Leaders People Leaders Actuarial trained Domain Experts Domain Experts 55 Innovative Mindset Innovative Mindset 200 Black Belts Customer Centricity Customer Centricity Green Belts Great Execution Skills Great Execution Skills 2500 150 Lean Coaches 20 Languages 27 Nationalities 100 GE Programs …Talent is Our Biggest Competitive Advantage 5 Confidential. All trademarks appearing herein belong to their respective owners. Employer of Choice Engagement : Tools & Practices n Cheers-GENPACT R&R Prg. n 1500 Elfun members Listen… Implement… n Web Chats n Town halls Work-Life Flexibility n Pulses/Skips n Work from Home n Part Timers/ Fixed Shifts Employee Services n Transport - 76250 Miles / Mth n 7000 Meals / Day in Gurgaon n 65000 Concierge Transactions / Ann. n GENPACT University Measure… n Voice of the Employee Development n 2000 Global Deployment nGEOS Score n 500 New Mgrs./Annum n VOE Tracker Launched n 7800 through leadership/ professional skills training n #1 on Emp. Sat. - Data Quest 2005 6 Confidential. All trademarks appearing herein belong to their respective owners. Genpact is an Employer of Choice: Genpact Ranked 3rd in the “Best Genpact Ranked 1st in DQ- Companies to Work For in India” IDC India Employee Study (2005) Satisfaction Survey, (2005) THE TOP 10 “Renewed branding, rich THE TOP 5 “An analysis of Genpact Infosys 80.76 Employee Responses shows Sasken 78.50 heritage (from Gecis) and Genpact 88 that its people believe that the work environment help this iSeva 87 Genpact 78.21 now third party BPO to the Ajuba 87 organization supports diversity HCL Comnet 77.95 and open communication and NTPC 77.71 top, despite its lagging on the IBM DakshBPO 82 HCL Tech 81 that the management not just HSBC 77.63 compensation front” adheres to HR policies but Sapient 77.28 lives and drives the values.” Covansys 77.04 “Genpact is also far ahead of all other participants HDFC Bank 75.80 when it comes to women sensitive issues” MindTree 75.18 Customer Operations Performance Center – Global Benchmarking Organization “Genpact has World Class People Practices…Attrition is half of Industry Average & below Benchmark” 7 Confidential. All trademarks appearing herein belong to their respective owners. Bringing Education to Work GENPACT UNIVERSITY Creating Learning Opportunities for Enhancing Skills & Competencies To Retain Talent and Reinforce GENPACT as the Employer of Choice Highlights Ø State of the Art Courseware – Mgmt. / IT/ Insurance/Finance Ø Reputed Institutes (Top 25) Ø Classes in GENPACT Premises Ø Fee Re-imbursement Scheme tied to Tenure Ø Attrition is 1/3rd compared to rest of GENPACT Courses Launched Ø MBA – Institutes (IIM’s, XLRI, NMIMS & SP Jain) Ø Oracle Application and Financials Ø Insurance Ø PMP – University of Pennsylvania Ø CPA Enrollments – 1700 since ‘03 8 Confidential. All trademarks appearing herein belong to their respective owners. Career Growth Senior Vice President SENIOR SENIOR Vice President LEVEL LEVEL Assistant Vice President Manager MIDDLE MIDDLE Assistant Manager Career Development Process Encourages …. LEVEL LEVEL • Young People - BIG Jobs Management Trainee • Performance Driven Growth • Additionally, we offer opportunities to move within ENTRY Process Developer Genpact ( Example Insurance to Training or Quality) ENTRY LEVEL LEVEL • Cross Business Movements from Genpact to other Process Associate GE businesses (Example Genpact to GE Medical Systems) Creating Industry Leaders 9 Confidential. All trademarks appearing herein belong to their respective owners. Career Growth: SENIOR Initiative Ldr SENIOR Service LEVEL LEVEL Quality Global Biz Dev Leader Delivery Leader Leader Transitions MIDDLE Master Black Operations Project Mgr & MIDDLE LEVEL LEVEL Belt Leader Transition ENTRY Black Belt Operations Transition ENTRY LEVEL LEVEL QUALITY QUALITY OPERATIONS OPERATIONS TRANSITION TRANSITION BIZ DEVEL BIZ DEVEL 10 Confidential. All trademarks appearing herein belong to their respective owners. Career Growth – IT Operations: VP Build Operating Leaders Build Knowledge Leaders Managing Program Aligned to provide Execution Track Functional Track Principal Manager Technical Track Senior Role based Model Sr. Project Principal and Greater Career Manager Consultant Choices Principal Project Consultant Manager Functional / Technical Consultant Associate Consultant/ Trainee SME Track SME Track Execution Track Execution Track ì Building Subject Matter Expertise ì Practical Experience in ì Business rotations & on-the-job Managing Teams experience ì Build Leadership Competencies 11 Confidential. All trademarks appearing herein belong to their respective owners. Reward & Recognition: CHEERS Program About the CHEERS Rewards Program • Launched in January 2004 • Digitized, managed through the R&R application • Application allows the user to reward points to employees • The rewardee uses the application to redeem his/ her points against products and services listed on the site. 12 Confidential. All trademarks appearing herein belong to their respective owners. An Opportunity…… To Work with World Class Talent To Avail of World Class Training & Devt. Extremely Selective Hiring One of the Largest Pools of Six Sigma Black Belts Globally We Hire Only 3% of the 150,000 „500+ Six Sigma/Lean Black Belts, 2,500+ Candidates We Screen Annually Green Belts „170+ Trainers Highly Qualified Workforce Compelling Career Development „1,500+ MBAs Our „Documented learning & career path for all employees processes „2,000+ IT professionals speak 19 „Ongoing opportunities with Genpact „500+ CAs/CPAs University manager development languages „80+ PhDs or MDs and represent programs „75+ actuaries. 27 „Rewards Program „13,400+ college graduates nationalities „Buddy Program To Take Advantage of Strong HR DNA Performance People Development Training Programs…All levels Assessments nLeadership training Leadership Value Development Organization talent nMentoring (in-house & 3rd Party) review process nGlobal organization moves 13 Confidential. All trademarks appearing herein belong to their respective owners. Our Requirements: Operations Quality: Black Belt Transitions Human Resources IT Operations 14 Confidential. All trademarks appearing herein belong to their respective owners. Operations Quality (Six Sigma) „ Re-engineering Business Processes „ Process Consultant „ Enhancing Productivity Levels „ Lead Process Improvement Teams „ People Management „ Drive Quality Projects Across the Organisation „ Interfacing with International Customers „ Contribution to Quality Net Income „ Accountability for Contribution to Net Income „ Certification in Six-Sigma Methodologies SKILLS DEVELOPED SKILLS DEVELOPED ì Core Leadership Skills ì Influencing Skills … Across Levels ì Cross - Functional Exposure ì Analytical and Data Modeling Skills ì Delivering on Revenue/ Savings Driven Targets ì Driving Continuous Process Excellence ì Project Management Skills 15 Confidential. All trademarks appearing herein belong to their respective owners. Transition Human Resources „ Migrating Processes from Customer Sites to India „ Project Planning and Execution with Six Sigma „ Employee Relations & Retention „ Risk Management of Migrated Processes Management „ Business Development / Feasibility Analysis „ Reward & Recognition and Communication „ Driving the Employer of Choice initiatives across the team „ Performance Management – Assessment Centers „ Supporting Hiring, C&B planning, SKILLS DEVELOPED Corporate HR initiatives „ Ensuring efficiency and effectiveness of ì Project Management Skills Talent Management initiatives ì Interfacing with International Work Cultures „ Special Projects ì In-depth Business and Process Learning ì Winning Customer Confidence 16 Confidential. All trademarks appearing herein belong to their respective owners. Thank You 17 Confidential. All trademarks appearing herein belong to their respective owners.
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