Insurance Projects in Mba in India in Iim,S - PDF - PDF by ibq12273

VIEWS: 0 PAGES: 17

More Info
									Genpact – A Goldmine of Opportunities

NASSCOM Seminar on "Opportunities for Defence Personnel
in IT Services/ IT Enabled Services - BPO Industry"
Hyderabad


A Raja Suresh Kumar
December 27, 2005
                                                                                                                                   Delhi
GENPACT - Global Business & Technology Services Provider
GENPACT - Global Business & Technology Services Provider                                                                      Jaipur     Kolkata

                                                                                                                                 Hyderabad
                                                                                                                                Bangalore

                                                                          Hungary

                                                                                                                 China


         Mexico
                                                                                                   India
                                                                                                                  China – Japan Korea
                                        Hungary                                                                   Employees 1250
  Mexico                                Employees 700                                                             120 Processes
  Employees 3000                        55 Processes                                                              Languages:Japanese
  150 Processes                         Languages:German French                                                   Chinese Korean
  Languages:English Spanish             ItalianDutchSwedishEnglish
                                                                                         India – US UK
                                                                                         Australia
                                                                                         Employees 13000
                                                                                         800 Processes
                                                                                         Languages:English




       • Over 19 languages serviced, 19000 people, 4 countries
       • Full breadth of services…from Customer care to Finance & Accounting to
         IT & Software, and Analytics
       • Pioneered BPS services in each of these countries…Extensive local
         experience
                                                                                                                                             2
                              Confidential. All trademarks appearing herein belong to their respective owners.
            Tremendous Track Record

    Broad Portfolio of Global Products
                                                                                                         $ 500+ MM
    Record of Profitable Growth…Revenues up 20X

    Pioneered the Industry                                                    $ 420 MM




                                 $ 202 MM



            $ 26 MM

            1999                      2001                                          2004                  2005
Employees     2K                           10K                                            17K               21K
                                                                                                                     3
                      Confidential. All trademarks appearing herein belong to their respective owners.
 Wide Spectrum of Value Added Services
Value Addition
                 Low                               Medium                                                    High

                                                                                                           Software/ ERP
                                                                                                             Analytics
2002
                                                                      E Learning




2001                                                        Finance
                                                           Insurance

                                                                                                      GENPACT Growth Strategy
                                                                                                      GENPACT Growth Strategy
                                        IT Services                                               •• Increasing Business Impact for
                                                                                                      Increasing Business Impact for
                                                                                                     Customers
                                                                                                      Customers
2000
                                                                                                  •• High Value = High Savings
                                                                                                     High Value = High Savings
                                                                                                  •• Create Larger Shareholder Value
                                                                                                     Create Larger Shareholder Value
                        Accounting
                        Call Centres                                                              •• Natural Career Path for Employees
                                                                                                     Natural Career Path for Employees


1999             Transaction
                 Processing



                   …Strategy Aligned to People Aspirations                                                                               4
                        Confidential. All trademarks appearing herein belong to their respective owners.
Depth of Talent …
 12500   Graduates

 2000    IT Resources

 465     CA / CPA

 1225    MBAs
                                                                                We Nurture…
                                                                                We Nurture…
 81      PhDs & Doctors                                                                     People Leaders
                                                                                            People Leaders
         Actuarial trained                                                                  Domain Experts
                                                                                            Domain Experts
 55
                                                                                         Innovative Mindset
                                                                                          Innovative Mindset
 200     Black Belts                                                                     Customer Centricity
                                                                                         Customer Centricity
         Green Belts                                                                   Great Execution Skills
                                                                                       Great Execution Skills
 2500
  150    Lean Coaches

 20      Languages

 27      Nationalities

 100     GE Programs

         …Talent is Our Biggest Competitive Advantage
                                                                                                                5
                 Confidential. All trademarks appearing herein belong to their respective owners.
                          Employer of Choice
Engagement : Tools & Practices
n Cheers-GENPACT R&R Prg.
n 1500 Elfun members
                                                                                                       Listen…


               Implement…                                                                                        n Web Chats
                                                                                                                 n Town halls
Work-Life Flexibility
                                                                                                                 n Pulses/Skips
n Work from Home
n Part Timers/ Fixed Shifts


Employee Services
n Transport - 76250 Miles / Mth
n 7000 Meals / Day in Gurgaon
n 65000 Concierge Transactions / Ann.
n GENPACT University                                                                         Measure…

                                                      n Voice of the Employee
Development
n 2000 Global Deployment                                  nGEOS Score
n 500 New Mgrs./Annum                                     n VOE Tracker Launched
n 7800 through leadership/ professional skills training
                                                          n #1 on Emp. Sat. - Data Quest 2005
                                                                                                                                  6
                              Confidential. All trademarks appearing herein belong to their respective owners.
      Genpact is an Employer of Choice:

Genpact Ranked 3rd in the “Best                                                   Genpact Ranked 1st in DQ-
Companies to Work For in India”                                                      IDC India Employee
         Study (2005)                                                             Satisfaction Survey, (2005)
                                          THE TOP 10                                  “Renewed branding, rich        THE TOP 5
     “An analysis of Genpact            Infosys             80.76
 Employee Responses shows               Sasken              78.50
                                                                                     heritage (from Gecis) and     Genpact 88
that its people believe that the                                                    work environment help this     iSeva        87
                                        Genpact 78.21                                now third party BPO to the    Ajuba        87
organization supports diversity         HCL Comnet          77.95
and open communication and              NTPC                77.71
                                                                                   top, despite its lagging on the IBM DakshBPO 82
                                                                                                                   HCL Tech     81
 that the management not just           HSBC                77.63                       compensation front”
   adheres to HR policies but           Sapient             77.28
  lives and drives the values.”         Covansys            77.04                  “Genpact is also far ahead of all other participants
                                        HDFC Bank           75.80                  when it comes to women sensitive issues”
                                        MindTree            75.18




                                            Customer Operations Performance Center –
                                            Global Benchmarking Organization


                                      “Genpact has World Class People
                               Practices…Attrition is half of Industry Average &
                                            below Benchmark”


                                                                                                                                      7
                              Confidential. All trademarks appearing herein belong to their respective owners.
Bringing Education to Work
                                 GENPACT UNIVERSITY
                                  Creating Learning Opportunities for Enhancing Skills &
                                    Competencies
                                  To Retain Talent and Reinforce GENPACT as the Employer of
                                    Choice

                                 Highlights
                                 Ø    State of the Art Courseware – Mgmt. / IT/ Insurance/Finance
                                 Ø    Reputed Institutes (Top 25)
                                 Ø    Classes in GENPACT Premises
                                 Ø    Fee Re-imbursement Scheme tied to Tenure
                                 Ø    Attrition is 1/3rd compared to rest of GENPACT

                                 Courses Launched
                                 Ø     MBA – Institutes (IIM’s, XLRI, NMIMS & SP Jain)
                                 Ø     Oracle Application and Financials
                                 Ø     Insurance
                                 Ø     PMP – University of Pennsylvania
                                 Ø     CPA

                                  Enrollments – 1700 since ‘03

                                                                                                8
          Confidential. All trademarks appearing herein belong to their respective owners.
  Career Growth


            Senior Vice President
 SENIOR
SENIOR           Vice President
 LEVEL
LEVEL
          Assistant Vice President

                    Manager
 MIDDLE
MIDDLE        Assistant Manager                            Career Development Process Encourages ….
 LEVEL
LEVEL                                                        • Young People - BIG Jobs
             Management Trainee                              • Performance Driven Growth
                                                             • Additionally, we offer opportunities to move within

 ENTRY       Process Developer                                    Genpact ( Example Insurance to Training or Quality)
ENTRY
 LEVEL
LEVEL                                                        • Cross Business Movements from Genpact to other
              Process Associate                                   GE businesses (Example Genpact to GE Medical
                                                                  Systems)



                                      Creating Industry Leaders
                                                                                                                 9
                     Confidential. All trademarks appearing herein belong to their respective owners.
     Career Growth:

 SENIOR                                                                                Initiative Ldr
SENIOR                                           Service
 LEVEL
LEVEL       Quality                                                                        Global         Biz Dev
            Leader                               Delivery                                                 Leader
                                                 Leader                                 Transitions


 MIDDLE   Master Black                        Operations                               Project Mgr &
MIDDLE
 LEVEL
LEVEL         Belt                             Leader                                   Transition



 ENTRY    Black Belt                         Operations                                    Transition
ENTRY
 LEVEL
LEVEL




              QUALITY
             QUALITY                       OPERATIONS
                                          OPERATIONS                                 TRANSITION
                                                                                    TRANSITION            BIZ DEVEL
                                                                                                         BIZ DEVEL




                                                                                                                      10
                      Confidential. All trademarks appearing herein belong to their respective owners.
Career Growth – IT Operations:
                                                                                              VP




                                                                                                                                                        Build Operating Leaders
  Build Knowledge Leaders




                                                                            Managing Program
                                                                                                                                                                                  Aligned to provide




                                                                                                                                      Execution Track
                             Functional Track




                                                                            Principal Manager
                                                Technical Track


                                                                         Senior                                                                                                   Role based Model
                                                                                                     Sr. Project
                                                                       Principal                                                                                                  and Greater Career
                                                                                                      Manager
                                                                       Consultant
                                                                                                                                                                                        Choices
                                                                       Principal                           Project
                                                                       Consultant                          Manager


                                                                  Functional             /      Technical Consultant


                                                                       Associate Consultant/ Trainee


                                                    SME Track
                                                    SME Track                                                                                                               Execution Track
                                                                                                                                                                            Execution Track

 ì                          Building Subject Matter Expertise                                                                 ì       Practical Experience in
 ì                          Business rotations & on-the-job                                                                           Managing Teams
                            experience                                                                                        ì       Build Leadership Competencies
                                                                                                                                                                                                       11
                                                                       Confidential. All trademarks appearing herein belong to their respective owners.
Reward & Recognition: CHEERS Program

About the CHEERS Rewards Program
• Launched in January 2004
• Digitized, managed through the R&R application
• Application allows the user to reward points to employees
• The rewardee uses the application to redeem his/ her
 points against products and services listed on the site.




                                                                                                       12
                    Confidential. All trademarks appearing herein belong to their respective owners.
An Opportunity……
    To Work with World Class Talent                                      To Avail of World Class Training & Devt.

Extremely Selective Hiring                                              One of the Largest Pools of Six Sigma
                                                                        Black Belts Globally
 We Hire Only 3% of the 150,000                                         „500+ Six Sigma/Lean Black Belts, 2,500+
 Candidates We Screen Annually                                           Green Belts
                                                                        „170+ Trainers
Highly Qualified Workforce                                              Compelling Career Development

„1,500+ MBAs                    Our                                     „Documented learning & career path for all
                            employees                                    processes
„2,000+ IT professionals
                             speak 19                                   „Ongoing opportunities with Genpact
„500+ CAs/CPAs                                                           University manager development
                            languages
„80+ PhDs or MDs           and represent                                 programs
„75+ actuaries.                 27                                      „Rewards Program
„13,400+ college graduates nationalities                                „Buddy Program


                              To Take Advantage of Strong HR DNA

   Performance                      People Development                                          Training Programs…All levels
  Assessments                          nLeadership training                                    Leadership Value Development
    Organization talent                nMentoring                                           (in-house & 3rd Party)
  review process                       nGlobal organization
                                       moves
                                                                                                                               13
                          Confidential. All trademarks appearing herein belong to their respective owners.
Our Requirements:

Operations


Quality: Black Belt

Transitions

Human Resources

IT Operations



                                                                                                 14
              Confidential. All trademarks appearing herein belong to their respective owners.
             Operations                                                         Quality (Six Sigma)
„   Re-engineering Business Processes                                    „       Process Consultant
„   Enhancing Productivity Levels                                        „       Lead Process Improvement Teams
„   People Management                                                    „       Drive Quality Projects Across the Organisation
„   Interfacing with International Customers
                                                                         „       Contribution to Quality Net Income
„   Accountability for Contribution to Net Income
                                                                         „       Certification in Six-Sigma Methodologies




     SKILLS DEVELOPED                                                                                  SKILLS DEVELOPED
ì Core Leadership Skills
                                                                                   ì Influencing Skills … Across Levels
ì Cross - Functional Exposure
                                                                                   ì Analytical and Data Modeling Skills
ì Delivering on Revenue/ Savings Driven Targets
ì Driving Continuous Process Excellence                                            ì Project Management Skills




                                                                                                                             15
                            Confidential. All trademarks appearing herein belong to their respective owners.
            Transition                                                               Human Resources
„   Migrating Processes from Customer Sites to India
„   Project Planning and Execution with Six Sigma                             „       Employee Relations & Retention
„   Risk Management of Migrated Processes                                             Management
„   Business Development / Feasibility Analysis                               „       Reward & Recognition and Communication
                                                                              „       Driving the Employer of Choice initiatives
                                                                                      across the team
                                                                              „       Performance Management – Assessment
                                                                                      Centers
                                                                              „       Supporting Hiring, C&B planning,
              SKILLS DEVELOPED                                                        Corporate HR initiatives
                                                                              „       Ensuring efficiency and effectiveness of
ì Project Management Skills                                                           Talent Management initiatives
ì Interfacing with International Work Cultures                                „       Special Projects

ì In-depth Business and Process Learning
ì Winning Customer Confidence




                                                                                                                               16
                           Confidential. All trademarks appearing herein belong to their respective owners.
        Thank You




                                                                                   17
Confidential. All trademarks appearing herein belong to their respective owners.

								
To top