Insurance Nonrenewal Consumer by hjb19770

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Insurance Nonrenewal Consumer document sample

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									                     Consumer Complaints on
                   Homeowner / Renter Insurance
Try solving the dispute yourself                   ODI & complaints
Insurance is a very competitive business.          • If your issue requires follow up with the
If you give the company a chance, you will           company, we’ll send you a complaint
generally find folks are willing if not eager to     form and instructions for filing a written
straighten out problems.                             complaint.
• Start with the agent.                            • We generally will send the company a
• If not satisfied, contact the company’s            copy of your complaint and ask them to
  customer service office or claims office;          resolve it or explain their side of the story.
  most likely it’s a toll-free number.             • By law, companies must respond to
• If customer service or the claims office           the Department of Insurance — most
  falls short of your expectations, ask              companies do so in a timely manner.
  to speak with a supervisor about the             • We will review all the facts to make sure
  company's procedure for resolving                  the company has upheld its contract with
  disputes.                                          you and has followed insurance rules and
                                                     laws.
If you’re still not satisfied, call the Ohio
                                                   Counting complaints
Department of Insurance
                                                   In 2009, ODI received a total of 874
If your self-help efforts fail, your next stop
                                                   complaints about homeowner / renter
should be the Consumer Services Division
                                                   insurance from Ohio consumers.
of the Ohio Department of Insurance (ODI).
                                                    • If your complaint raises questions

           Call toll-free:
            1-800-686-1526
                                                      that cause us to contact the agent
                                                      or company, we will register it in our
                                                      computer as a “complaint.”
• Ask to speak with a home insurance                • A complaint means a customer has been
  analyst.                                            unhappy with the company or agent.
 •The analyst will answer questions over            • It does not necessarily mean the law has
  the phone and explain any additional                been broken or that anyone did anything
  steps you should take to resolve your own           wrong.
  problem.                                         Company complaint records — 2009
• Our staff will give you honest, unbiased         The next page shows complaint records for
  answers — if it sounds as if the company         home insurance companies. The “complaint
  has done nothing wrong, we’ll tell you.          ratio” column can help you make apples-to-
                                                   apples comparisons.
                                                   Complaint ratio example: if a company's
                                                   complaint ratio is 1.0, it had one complaint
               Click here                          for every $1 million it collected in premiums
     to file a consumer complaint.                 from Ohio customers. The lower the
                                                   complaint ratio, the better.



       Insurance dispute tip
       Provide complete, correct information to your insurance company
       and file your claims as soon as possible in order to avoid delays.
2009 Home / Renter Insurance Complaint Statistics

Total number:             Total number:         Total number:           Total number:         Total number:
In 2009, consumer         In 2009, authorized   In 2009, authorized     In 2009, complaints   In 2009, home
complaints on home        companies having      companies having        about home            insurers having
insurance received        home insurance        home insurance          insurance involving   at least six
by the Ohio Department    premiums in Ohio...   complaints in Ohio...   authorized            complaints in
of Insurance...                                                         companies in Ohio…    Ohio…
         874                       169                  113                     825                   25
                          Top 10 Reasons for Home Insurance Complaints in 2009
                 Reason                                                      Complaints
     1. Claim denial                                                        278
     2. Unsatisfactory claim / settlement offer                             169
     3. Claim / settlement delay                                            165
     4. Coverage / policy cancellation or non-renewal                        82
     5. Premium amount / rating issues                                       62
     6. Marketing / sales misrepresentation                                  58
     7. Premium refund due, but not paid                                     29
     8. Agent Handling                                                       24
     9. Coverage questions                                                   13
    10. Adjuster handling                                                    10
     >> Total complaints represented by the above Top 10 reasons = 890
     >> Represents 93% of the 956 total home insurance complaint reasons registered in 2009


2009 Home / Renter Insurance Complaint Ratios
Notes:
 Includes every company that received at least six complaints about home & renters insurance in 2009
 Market Share is the company's percentage of Ohio's total home & renters premium in 2009
 Complaint Ratio is a comparison of the company's Ohio home & renters premium and complaints in 2009
 We've shortened company names by omitting words like 'Insurance' and 'Company'

          Home & Renters                              Ohio                        Ohio                 Complaint     Total
               Insurers                         Home & Renters                   Market               to Premium   Consumer
         (in alphabetical order)                   Premium                       Share                     Ratio   Complaints
Allstate Ind Co                                        $74,735,599                3.63%                    0.76         57
Allstate Ins Co                                        $64,340,438                3.13%                    0.59         38
Allstate Prop & Cas Ins Co                             $76,954,147                3.74%                    0.57         44
American Commerce Ins Co                                $3,983,233                0.19%                    1.51          6
American Family Ins Co                                 $51,150,728                2.49%                    1.00         51
Auto Owners Ins Co                                     $24,335,694                1.18%                    0.53         13
Buckeye State Mut Ins Co                                $5,098,298                0.25%                    1.18          6
Cincinnati Ins Co                                      $85,885,054                4.17%                    0.19         16
Erie Ins Exch                                          $75,431,411                3.67%                    0.48        36
Farmers Ins Exch                                       $20,084,855                0.98%                    0.85        17
Farmers Ins Of Columbus Inc                            $25,527,902                1.24%                    0.71         18
Foremost Ins Co Grand Rapids MI                         $2,797,240                0.14%                    2.50          7
         Mut
Grange Mut Cas Co                                      $91,159,200                4.43%                    0.43
                                                                                                           0 43         39
Homesite Ins Co Of The Midwest                         $14,412,850                0.70%                    1.94         28
Liberty Mut Fire Ins Co                                $42,812,168                2.08%                    0.61         26
Motorists Mut Ins Co                                   $58,709,581                2.85%                    0.14          8
Nationwide Mut Fire Ins Co                             $66,220,925                3.22%                    0.30         20
Nationwide Mut Ins Co                                  $51,151,580                2.49%                    0.23         12
Nationwide Prop & Cas Ins Co                           $97,403,940                4.73%                    0.25         24
Ohio Fair Plan Underwriting Assoc                      $14,473,362                0.70%                    0.97         14
Property & Cas Ins Co Of Hartford                      $12,287,341                0.60%                    0.65          8
Safeco Ins Co Of IN                                    $13,609,126                0.66%                    0.51          7
Standard Fire Ins Co                                   $24,997,232                1.22%                    0.44         11
State Automobile Mut Ins Co                            $36,553,244                1.78%                    0.36         13
State Farm Fire & Cas Co                              $474,341,954               23.06%                    0.21        99
Westfield Ins Co                                       $16,792,120                0.82%                    0.89         15
Westfield Natl Ins Co                                  $63,448,995                3.08%                    0.11          7
Total Carriers Above / 2009                          $1,588,698,217              77.22%                    0.40        640
All Ohio H & R Carriers / 2009                      $2,057,303,214               100.0%                    0.40       825
Above Carriers Percent of                            77.22%                                                          77.58%
All H & R Carriers / 2009

								
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