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Total Quality Management - PowerPoint

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					                              Total Quality Management


                   •   Whole operation involved
                   •   Quality srategy
                   •   Teamwork
                   •   Staff empowerment
                   •   Involves customers and suppliers


                   •   Quality systems
                   •   Quality costing                                           Inspection
                   •   Problem solving
                   •   Quality planning
                                                                                Quality control
                   • Statistical methods
                                                                               Quality assurance
                   • Process performance
                   • Quality standards                                     Total quality management

                   • Error detection
                   • rectification




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