Docstoc

Importance of Housekeeping

Document Sample
Importance of Housekeeping Powered By Docstoc
					     CHAPTER 1
  Importance of Housekeeping
Objective: emphasizing the importance of
  housekeeping in the guest satisfaction
    Importance of Housekeeping?
   Role of housekeeping?
       areas of responsibility?
   Choice of hotels?
   Personnel?
          Role of Housekeeping
   cleaning and maintaining both the front-and
    back-of-the-house areas
   specifying and purchasing
   administrating
   advising
       Cleaning and Maintaining
                    front-of-the-house
   guest rooms                  entryways
   bathrooms                    restaurants
   banquet rooms                cocktail lounges
   meeting rooms                any furnished outdoor
   halls                         areas e.g. swimming pool
   elevators                     area
   lobbies
   rest rooms
       Cleaning and Maintaining
                   back-of-the-house


   locker rooms
   employee dining rooms
   offices
   halls
   store rooms
       Specifying and Purchasing
   guest room supplies and accessories
   cleaning equipment and supplies
   uniforms - including design, storage, and issue
   linens for guest rooms, bathrooms, restaurants,
    and banquet halls
               Administrating
   Laundry and dry cleaning
   Linen room
   Sewing room
                   Advising
in the selection, refurbishing, replacement of;
 furniture, furnishings, floor and wall coverings
   etc.
 soap dishes, towel bars, ashtrays etc.
               Choice of Hotels?
   clean room                    friendly/courteous staff
   room maintenance/repair       good restaurants

   safety/security               fast/prompt service

   convenient location           room rates

   comfortable bed/room          adequate recreation facilities

   adequate bathroom products    adequate meeting facilities

   decor/attractiveness          airline affiliation

   TV service                   Ex. 4, pg. 14
          Reasons Guests Give for
           Returning to a Hotel
   Question: What is the most important factor in
    your decision to return to a hotel/motel?
   Finding:
Reasons for Returning    By Total    By Frequent
                         Travelers   Travelers
Cleanliness/Appearance     63%          63%
Good Service               42%          45%
Facilities                 35%          41%
Convenience/Location       32%          38%
Price/Reasonable Rates     39%          35%
Quite and Private           9%           8%
                  Personnel?
                  (in Turkey)
1997 statistics;
 3283 lodging properties

 529881 beds / 264940 guestrooms

 60% occupancy

 158964 guestrooms are supposed to be cleaned

 a room attendant cleans 15 rooms a day (average)

 approximately 10597 room attendants employed each
  day

				
DOCUMENT INFO