Gosnells Financial Ser vices Limited Newsletter May 2009 From the Chairman I am also pleased to announce that our branch continues to receive excellent results from Bendigo Bank’s mystery shop surveys on customer service and bank product knowledge. I have also received It is an exciting time for your Gosnells some very complimentary comments regarding our staff from Community Bank® Branch, with two new customers at various functions in the district. Well done to Michelle Directors recently appointed to the Board and her staff and we thank them for helping the branch grow while bringing fresh ideas and an enthusiastic giving quality and friendly service. boost to our hard-working team. On a more sober note, the recent downturn in the economy and Jacqui Stuart comes to us with a very lower interest rates are affecting the Company’s profits and when the strong compliance and finance business March financial results are available, we will issue an update on the background, while Lily Bahnam is a Company’s trading performance. past Chairman and an original founding committee member. The Company’s audited balance sheet to 31 December 2008, is available on the Company’s file at the Bendigo Stock Exchange and The Board was sorry to accept Judith van der Linden’s resignation in Australian Securities & Investment Commission’s records. September 2008 after five years of assiduous work and loyal devotion to the objectives and purpose of our local bank. We wish her and her Bill (WC) Walter husband Keith all the best for the future - I am sure we will see them Chairman at the next AGM! The Board structure is now Chairman Bill Walter, deputy chairman Ray Norvill; Directors Lily Bahnam, Jacqui Stewart, Linda Trouchet, Angela Bank branch news Yates; Managing Director Michelle Lennox, Company Secretary and financial officer Tanya Poynter. Tanya also is the Company’s minute Our Branch Manager Michelle is on a Secretary. well-earned holiday and she will bring shareholders up to date with banking For the information of new shareholders, RSM Bird Cameron is the highlights in the next issue. Company’s auditor, Security Transfer Registrars Pty Ltd, of Applecross, manage the Company’s share transfers and the shares are quoted on In the meantime, you can find our more the Bendigo Stock Exchange. Prices and sales are available online at about our products and services by visiting www.bsx.com.au with the code “gos”. our friendly Community Bank® branch staff at 2227 Albany Highway, Gosnells. We’re Among the immediate decisions made by new Board was to begin open Monday to Friday 9am to 5 pm and distributing this newsletter on a quarterly basis, following a period of Saturday’s 9am to 12 noon. Call us on sporadic publication in 2008. (08) 9490 4233. Michelle Lennox Last year proved a very busy one for the Board, with Directors getting Michelle Lennox Branch Manager out and actively promoting the Community Bank® concept. The results Anne Doherty Loans officer of this push are starting to attract more business and awareness in the community Julie Collova Branch Supervisor Samantha Stain Senior Customer Service Officer Our sponsorship has been spread across a number of organisations in the district, as part of our approach to build longer relationships and Sharon Saunders Customer Service Officer become more closely involved with the groups the bank is supporting. Camille Grayson Customer Service Officer Some of the beneficiaries of the bank’s sponsorship have been: Jay Uldum Customer Service Officer Gosnells Bowling Club, Southern Districts Netball Association, WA Patricia Albadran Customer Service Officer Baseball, PCYC Maddington, SERCUL, Gosnells Football Club, Rotary Sariah Wilkinson Customer Service Officer Club of Gosnells, Canning Vale College, Victorian Bushfire Appeal, (currently on maternity leave) Queensland Flood Appeal and Southern River Cricket Club. Wesley Schneider Customer Service Officer PO Box 417, Gosnells WA 6990 ABN 11 905 764 533 Gosnells Community Bank® Branch Sponsorships – Bank with us and your community benefits Langford Senior Citizens Baseball WA Bendigo Bank Magpies 2 Southern Districts Netball Association Southern River Cricket Club Customer Satisfaction Survey Bendigo Bank has rated well in the latest Canstar Cannex Bendigo Bank also rated number one for customer satisfaction in Customer Satisfaction Survey. Victoria and Queensland. Gosnells Branch Manager Michelle Lennox, said customers and “These awards are a reflection of what drives every staff member the community voted Bendigo Bank the friendliest and the bank in the bank,” Mrs Lennox said. that offered the best branch service. “We believe that successful customers, create a successful “This is an exciting result and on behalf of the bank and all our community which creates a successful bank, but only in that staff I’d like to say thank you to our customers for their positive order.” feedback.” Bendigo Bank was also voted to have the biggest “wow” factor of “It’s Bendigo Bank’s aim to be Australia’s best customer all Australian banks. connected bank, and we hope these results indicate that we’re on track to achieve that,” Mrs Lennox said. “The thing that separates Bendigo Bank from other banks are our New Managing Director named close ties to our local communities. “In towns and suburbs right across Australia, Bendigo Bank has for Bendigo and Adelaide Bank Community Bank® branches, which are owned and operated by local people. Limited “In the past decade these branches have returned more than Bendigo and Adelaide Bank is poised $28 million dollars, assisting local community groups and helping to begin another chapter in its 150 year them to build infrastructure to improve where, and how they live.” history under the leadership of newly ”Our board has been able to help & support various local appointed Managing Director and Chief Community associations including schools, sporting clubs and not Executive Officer, Mike Hirst. for profit organisations by way of sponsorship and donations.” Mike will succeed current MD ”That’s only possible due to the support we receive from our Rob Hunt on 2 July. Rob has been customers and that’s why these customer satisfaction ratings at the helm of the bank since 1990 are so important. If customers know their banking is making a and will retire at the end of this difference to the community – and we are providing quality service financial year. Refer to the website – then they will be even more likely to bring more business to us. www.bendigobank.com.au for more It’s the classic win-win.” information. Mike Hirst 3 I bank with Gosnells Community Bank® Branch. Do U? Banking with Gosnells Community Bank® Branch makes good sense to you and your community. Here’s why: > Personalised, prompt and friendly customer service > Simple, practical and competitive products and services including; Home loans Simply by doing your banking shaped Home loans for with Gosnells Community Bank® Branch you have a real say in shaped for the kind of banking services you receive and where the proceeds are directed. At Gosnells Community Bank® Branch it starts with U. Whether you’re after a home loan with a variable or ﬁxed interest rate, a line of credit or an investment loan, you’ll ﬁnd a home loan shaped to suit you at Gosnells Community Bank® Branch Gosnells Community Bank® Branch. 2227 Albany Highway, Gosnells Ph 9490 4233 Subject to terms and conditions. Fees, charges and lending criteria apply. Mon – Fri 9am – 5pm Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL 237879 (S23142) (03/09) Sat 9am – 12pm Gosnells Gosnells Community Bank® Branch Community Bank® Branch Gosnells Community Bank® Branch, Chairman: Bill Walter. BMPNL0004 (01/05/08) 2227 Albany Highway, Gosnells WA 6110 Deputy Chairman: Ray Norvill. Phone: 9490 4233 Managing Director: Michelle Lennox. Website: www.bendigobank.com.au Company Secretary/Treasurer: Tanya Poynter. Opening hours: Monday to Friday 9.00am – 5.00pm Directors: Lily Bahnam, Jacqui Stewart, and Saturday mornings 9.00am – 12 noon Linda Trouchet, Angela Yates. Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo VIC 3550. ABN 11 068 049 178. AFSL 237879.
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