Gosnells Financial Ser vices Limited
Newsletter May 2009
From the Chairman I am also pleased to announce that our branch continues to receive
excellent results from Bendigo Bank’s mystery shop surveys on
customer service and bank product knowledge. I have also received
It is an exciting time for your Gosnells
some very complimentary comments regarding our staff from
Community Bank® Branch, with two new
customers at various functions in the district. Well done to Michelle
Directors recently appointed to the Board
and her staff and we thank them for helping the branch grow while
bringing fresh ideas and an enthusiastic
giving quality and friendly service.
boost to our hard-working team.
On a more sober note, the recent downturn in the economy and
Jacqui Stuart comes to us with a very
lower interest rates are affecting the Company’s profits and when the
strong compliance and finance business
March financial results are available, we will issue an update on the
background, while Lily Bahnam is a
Company’s trading performance.
past Chairman and an original founding
committee member. The Company’s audited balance sheet to 31 December 2008, is
available on the Company’s file at the Bendigo Stock Exchange and
The Board was sorry to accept Judith van der Linden’s resignation in
Australian Securities & Investment Commission’s records.
September 2008 after five years of assiduous work and loyal devotion
to the objectives and purpose of our local bank. We wish her and her Bill (WC) Walter
husband Keith all the best for the future - I am sure we will see them Chairman
at the next AGM!
The Board structure is now Chairman Bill Walter, deputy chairman Ray
Norvill; Directors Lily Bahnam, Jacqui Stewart, Linda Trouchet, Angela Bank branch news
Yates; Managing Director Michelle Lennox, Company Secretary and
financial officer Tanya Poynter. Tanya also is the Company’s minute Our Branch Manager Michelle is on a
Secretary. well-earned holiday and she will bring
shareholders up to date with banking
For the information of new shareholders, RSM Bird Cameron is the highlights in the next issue.
Company’s auditor, Security Transfer Registrars Pty Ltd, of Applecross,
manage the Company’s share transfers and the shares are quoted on In the meantime, you can find our more
the Bendigo Stock Exchange. Prices and sales are available online at about our products and services by visiting
www.bsx.com.au with the code “gos”. our friendly Community Bank® branch staff
at 2227 Albany Highway, Gosnells. We’re
Among the immediate decisions made by new Board was to begin open Monday to Friday 9am to 5 pm and
distributing this newsletter on a quarterly basis, following a period of Saturday’s 9am to 12 noon. Call us on
sporadic publication in 2008. (08) 9490 4233.
Last year proved a very busy one for the Board, with Directors getting Michelle Lennox Branch Manager
out and actively promoting the Community Bank® concept. The results
Anne Doherty Loans officer
of this push are starting to attract more business and awareness in
the community Julie Collova Branch Supervisor
Samantha Stain Senior Customer Service Officer
Our sponsorship has been spread across a number of organisations in
the district, as part of our approach to build longer relationships and Sharon Saunders Customer Service Officer
become more closely involved with the groups the bank is supporting. Camille Grayson Customer Service Officer
Some of the beneficiaries of the bank’s sponsorship have been: Jay Uldum Customer Service Officer
Gosnells Bowling Club, Southern Districts Netball Association, WA Patricia Albadran Customer Service Officer
Baseball, PCYC Maddington, SERCUL, Gosnells Football Club, Rotary Sariah Wilkinson Customer Service Officer
Club of Gosnells, Canning Vale College, Victorian Bushfire Appeal, (currently on maternity leave)
Queensland Flood Appeal and Southern River Cricket Club.
Wesley Schneider Customer Service Officer
PO Box 417, Gosnells WA 6990 ABN 11 905 764 533
Gosnells Community Bank® Branch
Sponsorships – Bank with us and your community benefits
Langford Senior Citizens
Bendigo Bank Magpies
Southern Districts Netball
Southern River Cricket Club
Customer Satisfaction Survey
Bendigo Bank has rated well in the latest Canstar Cannex Bendigo Bank also rated number one for customer satisfaction in
Customer Satisfaction Survey. Victoria and Queensland.
Gosnells Branch Manager Michelle Lennox, said customers and “These awards are a reflection of what drives every staff member
the community voted Bendigo Bank the friendliest and the bank in the bank,” Mrs Lennox said.
that offered the best branch service. “We believe that successful customers, create a successful
“This is an exciting result and on behalf of the bank and all our community which creates a successful bank, but only in that
staff I’d like to say thank you to our customers for their positive order.”
feedback.” Bendigo Bank was also voted to have the biggest “wow” factor of
“It’s Bendigo Bank’s aim to be Australia’s best customer all Australian banks.
connected bank, and we hope these results indicate that we’re on
track to achieve that,” Mrs Lennox said.
“The thing that separates Bendigo Bank from other banks are our New Managing Director named
close ties to our local communities.
“In towns and suburbs right across Australia, Bendigo Bank has for Bendigo and Adelaide Bank
Community Bank® branches, which are owned and operated by
local people. Limited
“In the past decade these branches have returned more than Bendigo and Adelaide Bank is poised
$28 million dollars, assisting local community groups and helping to begin another chapter in its 150 year
them to build infrastructure to improve where, and how they live.” history under the leadership of newly
”Our board has been able to help & support various local appointed Managing Director and Chief
Community associations including schools, sporting clubs and not Executive Officer, Mike Hirst.
for profit organisations by way of sponsorship and donations.” Mike will succeed current MD
”That’s only possible due to the support we receive from our Rob Hunt on 2 July. Rob has been
customers and that’s why these customer satisfaction ratings at the helm of the bank since 1990
are so important. If customers know their banking is making a and will retire at the end of this
difference to the community – and we are providing quality service financial year. Refer to the website
– then they will be even more likely to bring more business to us. www.bendigobank.com.au for more
It’s the classic win-win.” information.
I bank with Gosnells
Community Bank® Branch.
Banking with Gosnells Community
Bank® Branch makes good sense
to you and your community.
> Personalised, prompt and
friendly customer service
> Simple, practical and
competitive products and
Home loans Simply by doing your banking
Home loans for
with Gosnells Community Bank®
Branch you have a real say in
shaped for the kind of banking services you
receive and where the proceeds
At Gosnells Community Bank®
Branch it starts with U.
Whether you’re after a home loan with a variable or
ﬁxed interest rate, a line of credit or an investment
loan, you’ll ﬁnd a home loan shaped to suit you at
Gosnells Community Bank® Branch
Gosnells Community Bank® Branch.
2227 Albany Highway, Gosnells
Ph 9490 4233
Subject to terms and conditions. Fees, charges and lending criteria apply. Mon – Fri 9am – 5pm
Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL 237879
(S23142) (03/09) Sat 9am – 12pm
Community Bank® Branch Community Bank® Branch
Gosnells Community Bank® Branch, Chairman: Bill Walter.
2227 Albany Highway, Gosnells WA 6110 Deputy Chairman: Ray Norvill.
Phone: 9490 4233 Managing Director: Michelle Lennox.
Website: www.bendigobank.com.au Company Secretary/Treasurer: Tanya Poynter.
Opening hours: Monday to Friday 9.00am – 5.00pm Directors: Lily Bahnam, Jacqui Stewart,
and Saturday mornings 9.00am – 12 noon Linda Trouchet, Angela Yates.
Bendigo and Adelaide Bank Limited, The Bendigo Centre, Bendigo VIC 3550. ABN 11 068 049 178. AFSL 237879.