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Waiter Training

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					The hospitality industry offers a number exciting employment opportunities - none
more challenging than the service sector. The waiter is the face of any food and
beverage establishment.
  These men and women are on the front line of any restaurant and the services on
offer. One could argue that the services of a waiter is even more important (or at least
as important) as the food that is served. As such, the success of any food and beverage
establishment is dependent on the quality of service that its waiters provide.
  While much of the onus is on the waiter to ensure the service they provide is of a
high standard, the importance for the individual to receive the right type of training
prior to entering the work place is paramount.
  Role play is one of the most effective tools in the trainer's toolbox whereby
participants can experience real life situations and "learn by doing". While these types
of training sessions establish the basics, individuals tend to not fully understand body
language, personalities and how to read them.
  A large part of the waiters role is to offer service that sells 鈥?increasing revenue
through the service they offer. This area is largely overlooked and the theory behind it
is understood to a lesser extent than other aspects of the waiting profession. Today
there is an array of waiter training on offer, however only a select few provide an
analysis of personalities and how best to harness yours to effectively sell your
product.
  The employer's role is to empower their staff, enabling them to work and want to
work for them, managing this relationship through support and constructive feedback
where needed.
  Because waiters are an integral facet of the business operation of a food and
beverage industry with the ability to use the skills they learn internationally, the value
of training should not be underestimated.

				
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