International Business the Challenges of Globalization Instructor Manual Elevate the Expectation January 2009 Professional by bqw81992

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									    Elevate the Expectation

January 2009 Professional Development Update
2008 Strategic Product Development
and Body of Knowledge
2008 Priority:
Product Development

• 75% of members and non-member customers agree or
  strongly agree APICS products are relevant.
• 60% of members and nonmember customers agree or
  strongly agree APICS products are of high quality.

*   Baseline will be obtained from member/customer survey being distributed
    this month
2008 Priority:
Product Development

• Publish the APICS Operations Management Body of
  Knowledge Framework
   – Objective: the OMBOK Framework will be published before the
   – Status: Delivered at conference
   – Members can download OMBOK free
     at, or
     order a bound copy for $20.
 Publication: OMBOK Framework

• Advertising and Public Relations
   – Advertisements and articles for the Framework
     have been developed and placed in APICS

   – E-mail announcements were circulated
     throughout Q4.

   – An interview with Bob Jacobs, an editor of the
     OMBOK, appeared on the Web site of Modern
     Materials Handling magazine on November 21,

   – The printed version of the magazine included a
     short article in the January issue’s “Breaking
     News You Should Know” section.
2008 Priority:
Product Development

• Implement a process to align courseware to the exam
  content manuals.
   – Objective: There is one-to-one correlation between the topics covered in
     the courseware and the exam content manuals.
   – Status: CPIM and CSCP courseware were both revised to align with the
     2009 exam content manuals.
2009 CPIM Update

• BSCM – Rewritten
  – Topics have been aligned with the 2009 Exam Content Manual.
  – Instructor feedback was reviewed and incorporated as appropriate.
  – Content was reviewed by SME team including international SMEs.
  – Content was edited by a copy editor specializing in International English.
  – Instructional design is similar to the Lean Enterprise Series including
    many more exercises.
  – Workbooks and slides have a completely new look and feel.
  – The new Basics course is in stock and in use by partners.
BSCM Update

• Why the Change?
  – Update content to meet new 2009 ECM
  – Improve the narrative
  – Improve participant content and instructor
  – Include more interactions and activities
  – Reinforce key terminology
  – Make a visual impact
  – Improve the experience for the instructor and
Course Roadmap

                 1.  Introduction to Supply Chain
                 2. Demand Management
                 3.  Master planning
                 4.  Material Requirements Planning
                 5.  Capacity Management and
                     Production Activity Control
                 6.  Aggregate Inventory
                 7.  Item Inventory Management
                 8.  Purchasing and Physical
                 9.  Lean/JIT and Quality Systems
                 10. Theory of Constraints and
                     Review Activity
Learning Objectives

                      Specific, measurable
                      objectives to guide
                      instructor and students

Example IG Page

                  •   Transition slide header
                  •   Smaller slide graphics
                  •   More instructor guidance
                  •   References given
                  •   One-column format
                  •   New icons
Example PG Page

From:                   • Updated content
                  To:   • Increased material
Problems and Solutions

                           Problem Icon

           Build Slide

           Solution Icon
Class Problem 2.1 Solution

  Example Build

    Month     Demand    Three-Month   Next Month
                            Total      Forecast
      1           102
      2           91
      3           95         288           96
      4           105        291           97
      5           94         294           98
      6           101        300          100
Vocabulary Check

                   • ECM Key terminology
                   • Reinforces dictionary
                   • Matching or crossword
Performance Check Answers

From:                       To:
“WIKI” Activity

• Second half of session 10
• Students work collaboratively to build a
  knowledge base on several topics (similar to
  “Wikipedia” approach)
• Students then write mock exam questions
• Student stake the mock exam
• Added as appendix to MPR, ECO, DSP, and SMR
2009 CPIM Update

• MPR, DSP, ECO, SMR - Updated
  – Topics have been aligned with the 2009 Exam Content Manual.
  – Instructor feedback was reviewed and incorporated as appropriate.
  – New content was reviewed by SME team including international
  – Products were shipped in December.
  – SMR and DSP will be rewritten/redesigned like BSCM in 2009 for
    2010 release.
  – ECO and MPR will be rewritten/redesigned like other modules in 2010
    for 2011 release.
All Courses (Except BSCM)

• Corrected edits in all courses:
  – MPR 30+
  – DSP 30+
  – ECO 20+
  – SMR 20+
• Changed JIT to Lean/JIT in all courses
  – Transition to lean
Key Content Changes - MPR

• Content Added:
  – Master scheduling lot-sizing
  – Measuring distribution systems content
• Clarified sections:
  – Customer service
  – S&OP
References - MPR

 Wallace, T. F. Sales & Operations Planning:
 How-to-Handbook, 2nd ed., 2004 changed to
 Sales & Operations Planning: How-to-
 Handbook, 3rd ed., 2008
Key Content Changes - DSP

• Content Added:
  – Project management
  – Lean content in six areas
  – Service content in four areas
  – Remanufacturing
• Content Deleted:
  – TPOP
  – Order-oriented finite loading
• Clarified content in many places
References - DSP

1. Haksever, Render, Russell, Murdick, Service
  Management and Operations, 2nd ed., 2000
2. Meredith, J. R. & S. J. Mantel Jr., Project
  Management: A Managerial Approach, 5th ed.,
3. PMI Standards, A Guide to the Project
  Management Body of Knowledge
    Key Content Changes - ECO

• Added six sigma content
• Rewrite of operating environments section
• Cleaned up PERT data
• Modified pull system impact on reporting
• Deleted “asterisks” from IG, added missing
  slides to PW
References - ECO

1. Sandras, W. A., Just-In-Time: Making it Happen,
2. Fogarty, Blackstone, Hoffmann, Production and
  Inventory Management, 2nd edition, 1991
Key Content Changes - SMR

• Content Added:
  – Technologies strategies
  – Supply chain strategy configuration
  – Inventory management collaboration
  – Leveraging a firm’s product & process
• Content Modifications:
  – Value-chain model
  – Cost management section
Prepare to Teach

                   • Download net change
                     documents and replacement
                     pages at:

                   • Instructor kits and
                     replacement sets are now
                   • Review new references
2009 CSCP Update

• Updated
  –   Topics have been aligned with the 2009 Exam Content Manual.
  –   Instructor feedback was reviewed and incorporated as appropriate.
  –   Content was reviewed by SME team including international SMEs.
  –   Product became available in December 2008.
CSCP Computer-Based
Testing Pilot

• Pilot CSCP test will begin March 2009
• Beta Testing Window: March 15-April 11, 2009
• Beta registration begins: February 23, 2009
• 10 cities have been selected from the global community to pilot the
  CSCP CBT exam
• Pearson VUE will provide test delivery services during this beta
• Paper-and-pencil will still be available in CBT beta sites as well as
  places where CBT sites are not accessible
Domestic and International
CSCP Pilot Sites – March 2009

Beta Location          Pearson VUE Exam Site Locations
Chicago, IL            1 North LaSalle St., Suite 1250, Chicago, IL 60602
                       200 West Adams St., Suite 1105, Chicago, IL 60606
                       111 E. Wacker Dr., Suite 515, Chicago, IL 60601

Newark, NJ             1099 Wall St., West, Suite 140, Lyndhurst, NJ 07071

Montreal, QC           7705 17th Ave., Montreal QB, H2A 2S4

San Jose, CA           1641 N. 1st St., Koll Lyon Plaza, Suite 260, San Jose, CA

Washington, DC         1615 L St. NW, Suite 410, Washington, D.C. 20036

Phoenix, AZ            2501 West Dunlap Ave., Suite 260, Phoenix, AZ 85021

Mexico City, DF        Atlacomulco 500, 4th Flr., Industrial Atoto Naucalpan, Estado de
                       Mexico 53519, Mexico City

Utrecht, Netherlands   Kobaltweg 44, Utrecht 3542 CE

Brussels, Belgium      Avenue E. De Mot 19, 5th Flr., Brussels 1000

Barcelona, Spain       C/Jordi Girona 1-3, Campus Nord de la UPC, Zona Comercial la CUP,
                       Barcelona 08034
CSCP CBT Next Phase

• Continue with regional roll-out strategy in 2009
• June CSCP exam administration pilot locations will be announced in
  February 2009
New Product: Lean Enterprise

• The Lean Enterprise Workshop Series is designed to provide
  participants with the knowledge and tools needed to effectively
  participate with their organizations in a lean transformation process.

• This workshop series will enable learners to:
    – Determine whether an organization is ready for lean.          implement lean
    – Gain experience analyzing best practices for           incorporating lean into
    – Complete a customized project plan                        for implementing
      implementing lean.
New Product: Lean Enterprise

• Structure: 7 Workshops, 28 Contact Hours
   –   Workshop 1: Introduction
   –   Workshop 2: Lean Culture
   –   Workshop 3: Value Stream Mapping
   –   Workshop 4: Stability and Process Improvement
   –   Workshop 5: Just‐in‐Time
   –   Workshop 6: Measuring
   –   Workshop 7: Sustaining
• Pricing
   – Instructor Kit $575
   – Member Participant Materials $325
   – Nonmember Materials $425
New Product: Lean Enterprise

• Instructor/Partner Resources
   — To date approximately 150 instructors have been trained to deliver the
   — However, due to the difficult economy, very few chapters have been
     able to run the series.
   — Therefore, we are extending the deadline to purchase 5 participant
     workbook sets in exchange for free instructor guides to March 31st,
     2009 for North American chapters and September 30, 2009 for
     partners outside of North America.
   — Updated kits were shipped to partners participating in this program in
New Product: Lean Enterprise

• Marketing Support
   – Customizable ads with chapter contact and event info
       •   Newsletter Ad, 1/2 page vertical
       •   Newsletter Ad, 1/2 page horizontal
       •   Newsletter Ad, 1/4 page
       •   Newsletter Ad, full page
   – Collateral
       •   Trifold
       •   Flier
   – PowerPoint Presentation
   – Access these resources online at:
   – Submit your class dates to Local lean courses
     will be listed online at .
   – Ongoing direct mail and e-mail support is planned for 2009
New Product: Global Sourcing

•   The Global Sourcing Workshop Series provides a comprehensive
    study of the critical tasks and challenges associated with global

•   This new series equips learners with the skills to:
     –   Understand the strategic importance of globalization
     –   Learn how to prepare for international procurement
     –   Evaluate potential markets in other                    countries
     –   Source global suppliers strategically
     –   Choose logistics partners
     –   Address cultural differences
New Product: Global Sourcing

• Structure: 4 Workshops, 16 Contact Hours
   – Workshop 1: Introduction
   –   Workshop 2: Global Suppliers
   –   Workshop 3: Cultural Relationships
   –   Workshop 4: Logistics Requirements
   –   In addition, a 6 hour Executive Overview of this content is available.
• Series Pricing
   – Instructor Kit $300
   –   Member Participant Materials $185
   –   Nonmember Materials $235
• Executive Overview Only
   – Instructor Kit $115
   –   Member Participant Materials $70
   –   Non‐member Materials $95
New Product: Global Sourcing

 • Instructor/Partner Resources
    — Three instructor training programs held – two of which were webinars.
    — Instructor feedback is being incorporated into materials.
    — Instructor comments:
        •   This workshop will be a great addition to our offerings. I see it as valuable
            for both open enrollment (multiple companies) and also on-site for
            individual companies. It will cross-sell easily to any person/organization
            that took the CSCP product.
        •   Excellent Course and very well prepared so far.
        •   I appreciated the low cost and convenience associated with delivery
            through the Webinar format.
New Product: Global Sourcing

• Marketing Support
   – Customizable ads with chapter contact and event info
       •   Newsletter Ad, 1/2 page vertical
       •   Newsletter Ad, 1/2 page horizontal
       •   Newsletter Ad, 1/4 page
       •   Newsletter Ad, full page
   – Collateral
       •   Trifold
       •   Flier
   – PowerPoint Presentation
   – Access these resources online at:
   – Online Lean Enterprise Workshop Series Course listing at
   – Ongoing direct mail and e-mail support is planned in 2009
   APICS Magazine

• While the number of issues has decreased from 10 per year to
  6, the editorial staff is enhancing content, including:
   – Publishing higher-quality articles and augmenting current departments.
   – Launching APICS Extra Live: interactive
     “author-reader” webinars.
   – Unveiling a new, online version of the
   – Planning a green/sustainability conference.
APICS Magazine

Enhanced Electronic Magazine

•   July/August issue, complete with advertisements, illustrations, and other
    graphics, was launched on July 30th.
•   International readers to get the magazine in a reliable and timely fashion
•   Features include:
     – Searchability
     – Advertisements
     – Live links to web addresses
•   An online subscription drive is being tested in
    an international market
Attend APICS 2009

APICS 2009 Learning Paths
-Global Supply Chain                        Apply for your U.S. passport
-Demand Management, Forecasting, and S&OP              today!
-Logistics and Distribution
-Lean                                       Visit
-Basics of Operations Management               for more information.
-Professional Advancement
-Green for Business
Registration opens in March 2009.
   Attend APICS 2009

Chapter tool kits will be released Feb.20. They will include:
• Advertisements
• Video
• Web Tiles
• Fliers
• Postcards
• Passport Kits
• City Guides
• Post-it Notes & Pens
APICS Member Advocacy

2009 Advocacy Campaign
In 2008, APICS launched an advocacy campaign to bring visibility to the value
of APICS-educated operations and supply chain management professionals in a
difficult economy. The objective of the campaign is to

–   Demonstrate to employers, the media, and the marketplace that trained
    operations and supply chain managers are integral to the success, and
    sometimes the very survival, of a business

–   Communicate to APICS members that APICS relates to their situation and
    will help them navigate this recession.
APICS Member Advocacy

The advocacy campaign includes these components:

– Introduction of new e-newsletters for members and executives that
  cover the media and government reports and put them in context for the

– Increased communications about relevant member benefits, such as
  extended unemployment benefits and Career Center job postings.

– Enhanced APICS magazine editorial coverage of the economy

– Continued distribution of economy related APICS content to employers.

– Development of a public relations plan and media calendar.
APICS Member Advocacy
Key Messaging

           Belonging to APICS is essential
                during tough economic times.
Belonging to APICS is essential
during tough economic times

• Education enables employees to take on additional
  duties in an efficient and effective manner.
• Companies with fewer workers absolutely need
  increased productivity.
• Workforce education and development also help ensure
  a company’s readiness for the future – whatever the
  world economy brings.





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