DES MOINES WATER WORKS
UPDATED: February 12, 2002
JOB TITLE: ASSISTANT GENERAL MANAGER
JOB SUMMARY: Under the direction of the CEO and General Manager, manages the
legislative/regulatory issues for the utility, represents Des Moines Water Works at local,
state, and national meetings, serves as a backup to the CEO/General Manager, and
undertakes special projects.
• Works in collaboration with the CEO and General Manager in overseeing operations
of the utility. Provides direct feedback to first line supervisors to insure utility wide
communications and goals are conveyed and understood.
Responds to media inquiries when the CEO and General Manager is out of town or is
• Supervises the performance of staff in carrying out departmental activities.
Supervision includes delegation, training, performance evaluation, discipline and
making hiring, termination and pay rate change recommendations.
• Develops, recommends and monitors the department budget by reviewing past
expenditures, analyzing future needs and making determinations regarding the
necessary resources to accomplish department objectives. Approves expenditures to
ensure compliance with budgetary guidelines.
• Represents the Department and CEO/General Manager at Board of Trustees,
management and other meetings to present plans, accomplishments and to discuss the
development and implementation of plans, policies, procedures, and standards.
Makes recommendations relating to financial matters based on analysis of
• Prepares reports, plans, calculations and correspondence and reviews those prepared
by staff relating to departmental activities, direction, accomplishments, and
compliance with federal rules and regulations. Confirms accuracy and adherence to
• Responds to internal and external customer matters and determines appropriate
resolutions to maintain positive customer/community relations for the utility.
• Establishes goals and objectives for department to ensure compliance with company
policy directives and all applicable local, state, and federal laws, rules and
• Serves as a resource for staff regarding issues and utility policies. Provides technical
assistance and interprets policy as necessary.
• Performs other duties of a similar nature.
Education: Bachelor's degree in engineering or a related field, with Master's degree
Experience: Ten years experience in water utility operations and management, with six
years of engineering leadership experience preferred.
Licenses/Certifications: Active registration in Iowa as a professional engineer preferred.
MINIMUM KNOWLEDGE/SKILLS REQUIRED:
• Leadership teamwork and interpersonal skills.
• Leadership communication skills.
• Leadership decision-making and problem-solving skills.
• Leadership planning and organizing skills to achieve end results.
• Leadership customer focus skills.
• Leadership performance management skills.
• Proficient engineering practices and principles.
• Proficient water industry knowledge.
• Knowledge of DMWW budgeting and cost control.
• Advanced engineering practices and principles.
• Advanced water industry knowledge.
• Knowledge of Des Moines Water Works Budgeting and cost control.
• Proficient regulatory knowledge.
• Repetitive hand motions.
• Mostly office environment, with occasional exposure to outside elements.
ASSISTANT GENERAL MANAGER
TECHNICAL SKILLS CHECKLIST
PROFICIENT ENGINEERING PRACTICES AND PRINCIPLES
Applies engineering principles as evidenced by certification as a “Professional
Engineer” (PE) in the state of Iowa in active status.
Utilizes knowledge of water treatment, distribution processes, and controls to
effective guide decisions pertaining to these work areas.
Utilizes knowledge of water distribution system to aid in decisions pertaining to long
range plan improvements.
Demonstrates basic electrical knowledge for understanding and communicating
problems, projects, and improvement needs.
PROFICIENT WATER INDUSTRY KNOWLEDGE
Maintains an active membership in AWWA or a comparable organization
contributing to knowledge of issues affecting water utilities.
Works jointly with staff to stay current on water industry topics.
Works jointly with peers to solve treatment process and distribution issues.
ADVANCED ENGINEERING PRACTICES AND PRINCIPLES
Superior knowledge or mastery in at least two disciplines ( such as hydraulics, one of
the treatment processes used by DMWW, structures, soils, coatings, controls,
Effectively markets DMWW’s abilities in a discipline in which the department has
developed expertise which leads to requests for proposals/costs for DMWW services.
ADVANCED WATER INDUSTRY KNOWLEDGE
Keeps the Director team updated on changing issues in their area of responsibility and
effectively shares this information with their departmental team.
Makes at least one annual presentation before a significant segment of employees,
generally involving at least 2 departments, on a topic or issue vital to DMWW
Serves on a state or national committee or presents a paper or makes a formal
presentation to a group of employees following attendance at a national association or
KNOWLEDGE OF DMWW BUDGETING AND COST CONTROL
Participates in discussions/decisions for updating DMWW budgeting practices.
Makes consistent financial decisions assuring the departmental and company budgets
are met while achieving the goals of the department and utility.
PROFICIENT REGULATORY KNOWLEDGE
Interprets, applies and presents DMWW rules, regulations, policies and procedures
accurately with minimal oversight.
Interprets and applies State of Iowa, including Iowa Department of Natural
Resources, rules, regulations, policies and procedures accurately with minimal
Determines and accurately interprets and applies industry standards to issues affecting
DMWW (AWWA, Ten States Standards, NEC, etc).
Presents legal issues for minimizing utility risk exposure.
Reviews and comments on proposed regulations affecting DMWW.
Assists CEO/General Manager and regulatory coordinator with formulating DMWW
responses to proposed regulations.
Maintains at least a semi-annual contact with the IDNR on issues effecting DMWW.