Westat Westrax has been used Clinical Trials in over 100 clinical trials in 40 countries Services utilizing 23 languages. WESTRAX™ – IVR TECHNOLOGY Westat has provided Interactive Voice Response (IVR) solutions since 1995 using our proprietary system, WesTrax. Customized solutions are available for the following IVR services: • Patient enrollment and randomization • Study site administration • Clinical supply management • Patient diaries The IVR system is especially helpful for studies requiring 24-hour enrollment and randomization capability, multiple or global study sites, on-time or complex drug or study supply shipment schedules, or on-demand patient reporting capabilities. Westat’s IVR system is fully customizable to meet individual study requirements. In addition, Westat is introducing a new version of our WesTrax system called WesTrax Standard. This standard system is designed to include the most popular IVR features but requires less programming and validation, resulting in more rapid implementation (average 2 weeks), and reduced cost. WesTrax Standard takes advantage of standardized scripts and processes, making it perfect for smaller or less complicated studies. The WesTrax Standard system currently consists of these IVR functions: • Site activation • List-driven or dynamic randomization For more information • Recall of subject randomization assignment on any of our IVR solutions • Unmasking please contact: Other noteworthy features of the WesTrax systems include: Paul Milne • Built-in practice center that allows the caller to become familiar with or review the 713.353.7941 system prompts, enter practice data, and experience the call ﬂow without the data firstname.lastname@example.org being saved to a database • Ability to perform multiple functions or toggle between functions, all within the www.westat.com/clinicaltrials same call • Standardized web reports for all IVR activity • Auto-rollover to help desk personnel Maintaining a secure system is a key factor in all WesTrax studies. Each caller’s level of access to the IVR functions is determined by the sponsor. The system recognizes the caller’s privilege level through the use of unique user identiﬁcation numbers (User ID) and personal identiﬁcation numbers (PIN). These numbers are assigned and distributed at the time of site activation.
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