Itsm Cv Account Manager - DOC

							RAHUL KARDAM | Programme Director and IT Strategist
(+44) 0203 286 5820 • London • UK • rahul@kardam.com


Profile
Senior Level Leader with in-depth experience of directing and delivering large-scale, complex business
programmes and technology transformations in major blue chip organizations. Accomplished in shaping and
executing global change initiatives across corporate functions within fast moving B2B and B2C supply
chains. Strategic thinker with excellent analytical capabilities highly experienced in leading and motivating
large cross-functional teams in delivering business benefits and a talent for leveraging technology to unlock
additional business value.

Key Experience and Skills
 Skilled at delivering high-value business integration and decoupling initiatives.
 Accomplished at leading global change (40+ countries) involving the development and deployment of
   enterprise programmes. Able to reconcile technology components with commercial drivers.
 Accustomed to mobilizing and leading cross-functional teams (of 150+) across diverse environments,
   while providing clear, decisive lines of communication to stakeholders and senior executives.
 Extensive experience of operating effectively at board level with P&L ($200m plus) responsibilities.
 Powerful negotiator who is able to clarify ambiguity, challenge the status quo and influence stakeholders
   and senior players.
 Expert in project turnarounds, problem solving and risk management, with the ability to rapidly assimilate
   highly complex and dynamic business environments.
 Ability to integrate and simplify business processes, harness new and existing resources and
  technologies, as well as introduce innovative solutions to optimize value, e.g., SAP to drive process
  integration across front-line business activities.
 Proven delivery of commercial benefits (savings of 25% plus) in cost restructuring and reduction
  programmes through outsourcing and offshore procurement.

Leadership Mandates and Memberships
  IST Global Change Advisory Board – BP              IT Change Management – UBS
  SAP Global Oil Transaction Pipe – BP               IT Steering Committee – LFCDA
  IT Facilities Change Board – JP Morgan

Career and Key Achievements

BP Oil International • Jan 06 to Aug 09 (Permanent)
Business Integration Programme Manager • London
Managed a portfolio of business change and integration project across BP’s global oil supply chain, covering
corporate functions, technology services, market trading and downstream activities. Led global project
teams, business stakeholders, commercial partners, technology suppliers and trading counterparties in
executing complex business and systems change projects (See below for key projects).

   Innovene Business Separation • 2006 • London and Paris
    Led IST transition and cutover of BP’s chemicals business, including Grangemouth (UK) and Lavera
      (FR) refineries, to Ineos Group as part of a $9 billon sale – without disruption to inter-company trading
      and supply activities across supply chain.
    Managed $1.6 billion cash position between counterparties during business cutover.
    Managed stakeholders, cross-border teams and suppliers across 14 workstreams; e.g. trading,
      settlements, contracts, technology, demurrage and shipping.
    Led IBM outsourced project teams in developing SAP IS Oil trading and settlements module and
      legacy ISP to SAP refinery interfaces.

   Coryton Refinery Divestment • 2007 • London and Milton Keynes
    Managed decoupling of Coryton (UK) refinery and bulk terminal, and the Llandarcy Bitumen plant, as
     part of BP Group’s $2 billion divestment sale to Petroplus Holdings.
    Ensured the continuity of supply trading and downstream activities between IST and Petroplus while
     managing $500 million cash position between counterparties during cutover.
    Managed senior stakeholders, delivery teams and suppliers across 12+ workstreams; e.g. trading,
     operations, technology, legal, back office, compliance, tax, mergers and acquisitions.



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RAHUL KARDAM | Programme Director and IT Strategist
(+44) 0203 286 5820 • London • UK • rahul@kardam.com


   Global SAP and Oil Transaction Pipe Releases
   Led business and engagement activities (prioritizing requirements, business users, test scripts and UAT,
   etc.) while remedying technical defects and adding functional enhancements to global SAP FI CO
   production environments supporting Chicago, London and Singapore trading hubs.
    Prioritized outstanding business requirements (1700+ SAP change items) and risks associated with IT
      system releases and relocation of Houston Data Centre to London European Mega Data Centre.
    Global SAP TSW integration program support.
    SAP/OTP Budget: $15m.

   Propylene Business Transition
   Led business transition and handover of Innovene legacy supply agreement for provision of refinery-
   grade propylene to Shell via Ineos and Deutsch BP. Navigated complex commercial arrangement
   between four trading entities for supply and consumption of refined consumer grade product where
   limited legal documentation existed to support incumbent operational practice. CV: $25m.

   Global Marine Fuels Integration
   Led global integration of Marine’s business (22 countries and four terminals) into Global Oil as part of the
   business simplification agenda. Realigned Residual Fuels book ($78m) and Order to Cash processes to
   Global SAP/Oil Transaction Pipe. Budget: $3m.

   Global Front Office Market Data
   Led upgrade of global Reuters MTRS Telerate infrastructure to Reuters Market Data Services across
   front and mid-office for 1200+ users. Budget: $5m.

   Fuels Value Chains
   Developed separation plan for decoupling IST and R&M operational workstreams to support the new
   Fuels Value Chains and Supply and Marketing organisations across Europe.

   Markets in Financial Instruments and Derivatives
   Project assurance on UK FSA compliance requirements for oil trading entities. This extended to reviewing
   budget profiles and advising on technical project issues. Budget: $2m.

                                                     *****

Rushlake Computers • Feb 92 to Dec 05 (Permanent)
CEO and Director • London and New Delhi
Established and managed a successful consulting practice, specializing in managing corporate programmes
and technology projects for blue-chip clients. Portfolio includes Seagram, Barclays, Lloyds, IBM, Dell, EMC
and local government (See below for commercial engagements).

   Cable & Wireless • Jul 05 to Dec 05
   Programme Manager (P&L £184m) • London and Swindon
    Led program turnaround through restructuring C&W delivery model from 150 to 110 reports focusing
      on performance inhibitors affecting cohesion and effectiveness on NHS contact services.
    Revamped PMO and control processes (ITIL & PRINCE2) across 18+ workstreams spanning
      development, portal, migrations, wireless, infrastructure, operations, data centres, marketing,
      commercials and offshore partners (USA, India and Iceland).
    Secured £50m three-year contract for C&W for upgrading and hosting the government’s core
      messaging platform, processing 58 million messages per/hour.
    Developed roadmap for migrating NHS’s 980 trusts and two million users onto new email platform.

   Royal Bank of Scotland • Nov 04 to Mar 05
   Programme Manager (P&L £10m) • London and Munich
    Program turnaround of consumer-grade global e-wallet product aimed at online gambling operators
      and gamers supporting multi-currency operations with account push and pull capabilities.
    Transferred offshore development (38+) from Indian technology partner to a risk/reward joint venture
      with an established European partner by leveraging their e-settlements platform.
    Refocused project and departmental teams (21+) to support the new strategy.
    Led procurement (RFQ/RFI/RFT) and due diligence on product selection and partner capabilities.


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RAHUL KARDAM | Programme Director and IT Strategist
(+44) 0203 286 5820 • London • UK • rahul@kardam.com


  Captia • Sep 04 to Dec 04
  Project Manager/Auditor • Gloucester and Tunbridge Wells
  Led internal audit and due diligence on the Children Trust Fund (CTF) program, including offshore
  development (India) on-behalf of the Executive Steering Board. Provided an outline of business and
  technology risks with recommendations, alongside delivering the IT data centre environment and call
  centre (200 seats) infrastructure for hosting the CTF managed fund services.

  Hanson Group • Nov 03 to Apr 04
  Service Delivery Director • London and Bristol
  Developed and led Datalec’s tender to deploy Microsoft Windows XP and Exchange 2003 across
  Hanson’s 400 sites and 1,800 seats.

  BAA • Mar 03 to Jul 03
  IT Business Consultant • Heathrow, Gatwick and Glasgow
  Developed a migration strategy for a Windows XP WebTop (Citrix Thin Client), to refresh 10,000 seats
  across seven nationwide airport terminals.

  NTG • Mar 01 to Apr 02
  Service Delivery Director • London and Manchester
  Developed business strategy for supporting sales and back office functions. Automated order-to-cash
  process by developing an integrated CRM application utilizing palm-based computers for sales force.

  Cazenove & Co • Jun 00 to Dec 00
  Senior Project Manager • London
  Implemented a fault-tolerant server and network platform. Managed server coalescence and data
  migration to new production cluster. Introduced a centralized network backup system without disrupting
  business processes.

  Universal Music Group • Feb 99 to Mar 00
  Global Project Director (Budget £68m) • London, New York and Los Angeles
  Led turnaround of enterprise-wide Year 2000 transformation program for Universal Music Group and
  PolyGram Film Entertainment, spanning 59 countries and 300 operating companies (OpCos), 15,000+
  users and 150 joint ventures (music labels), with a remit covering embedded systems, mainframes,
  applications, infrastructure, telecommunications, processes and supply chain. Achieved $17m saving on
  $68m budget.

  Hewlett Packard • Feb 98 to Jan 99
  Worldwide Project Director (P&L $50m) • London, Clermont-Ferrand and Singapore
  Led and developed TCO tender that secured the supply of Hp’s outsourced Enterprise Desktop Managed
  Services (EDMS) to refresh 25,000+ desktops and 900 servers across 44 countries and 100 sites in 14
  languages. Established Global PMO and control processes for managing: budgets, centralized billing,
  change control, services catalogue, travel, procurement, inventory, audits, resources, stakeholders,
  communications, development, software masters, platform builds, vendors, board reporting and supply
  chain logistics. P&L: $40m plus secured $10m for provision of Global Service Desk.

  Hewlett Packard • Jun 97 to Feb 98
  Pan-European Project Manager (P&L $15m) • London, New York and Zurich
  Led HP’s tender for commercial delivery and execution of Credit Suisse First Boston’s global treasury and
  trading transformation program across 21 countries and 3,500 users (11 languages). Established Global
  PMO and managed business stakeholder engagement alongside directing global project teams and
  suppliers. Defined cost model, deployment strategy, build localization, procurement, rollout schedules,
  asset register, training material, service agreements, contingency plans, client billing and board reporting
  (70+ reports). P&L budget: $15m.

  NatWest Bank • Sep 96 to Jun 97
  Service Introduction Project Manager • London and Stone
  Delivered a cluster of business projects, dealing directly with divisional heads and suppliers. Remit
  included: Management of budgetary expenditure, scheduling, resources management (consultants,
  vendors and suppliers), business group co-ordination, service level agreements, issue resolution,
  stakeholder reviews, and business acceptance sign-off. Achieved £1.7m savings across £12m budget.

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RAHUL KARDAM | Programme Director and IT Strategist
(+44) 0203 286 5820 • London • UK • rahul@kardam.com


   JP Morgan • May 95 to Feb 96
   IT Logistics Project Manager • London
   Project managed the building relocation of 850+ users to head office and re-stacking of 1,200 users
   across four business centres. Responsible for asset management, capacity planning, technology,
   schedules, resources and change control.

   Royal Bank of Scotland • Mar 94 to Feb 95
   IT Logistics Consultant • London
   Supported the business and technology migration of the Treasury & Capital Markets (TCM) trading
   environment, consisting of 750 users relocating to Waterhouse Square complex.

   Cedel Group • Feb 92 to Mar 93
   IT Logistics Project Manager • Luxembourg
   Led business migration of 450 staff and technology services from Cedel’s five regional satellite offices to
   Rue Brasseur complex in Luxembourg. Managed project teams, stakeholders, suppliers and change
   control on facilities and technology logistics including Data Centre cutover (IBM 3090 mainframe).

                                                     *****

UBS Phillips & Drew • Oct 89 to Feb 92 (Permanent)
Senior Network Analyst • London
Network and Desktop Manager responsible for first and second level support to 2,500+ business users,
including the Treasury and FX Traders positions (600+ seats) split across the debt and equities trading floors
covering both commodities and derivatives.

LFCDA • Aug 86 to Sep 89 (Permanent)
Computer Officer • London
Provided technology consulting and support to north-east area leadership on applications automation and
office connectivity across 26+ locations. Led and managed the introduction of 50-node IBM Token Ring
Network, AS400 and System 38 host connectivity.

                                                     *****
Accreditations

Professional: The Office of Government Commerce (OGC) and AMP Group in Management of Risk (MoR),
Managing Successful Programmes (MSP), PRINCE2 Project Management, ITIL, IT Service Management
(ITSM), IRCA ISO9001 Lead Auditor, MCSE, CNE, Capital Value Process (CVP), MBO, JIT, FocusPM, and
IIM. Leisure: CMAS, PADI Rescue Diver and FAA Pilot License.

Development (2007 to 2009)

        Leadership development coaching                 Credit risk management
        Employment law (UK)                             Capital value process
        Oil trading and refining                        Assurance and compliance
        Marine operations                               Gas and power trading

Additional Information

• Age: 44 years • Availability: Immediate • Travel: Up to 75% • Relocate: Offshore only




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