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									                             C E N T R A L IS S U A N C E S Y S T E M

                                          Request for Proposal

                                                      Number K1480




                                                 Time Sensitive Material




File Name: 3c6ba2d8-13f9-4cfb-bdc0-bf350db87973.doc      Page 1 of 29      Dated: September 17, 2010
                                              STATE OF WASHINGTON
                                          DEPARTMENT OF LICENSING (DOL)
                                             REQUEST FOR PROPOSALS
Project Title:

Expected Time Period for Contract:                         Start on or about 04/25/11 and end on or about
                                                           6/30/2017

Response Due Date:                                         All Responses must be emailed by 5:00 pm Pacific Local
                                                           Time on January 21, 2011

Submit Response To:                                        Janice Huntley, RFP Coordinator


Eligibility:                                               The RFP is open to those individuals or organizations
                                                           that satisfy the qualifications stated herein.

RFP CONTENTS
GENERAL INFORMATION ........................................................................................................ 4
BIDDER’S CONFERENCE ......................................................................................................... 8
PREPARING THE BID ............................................................................................................. 17
DESCRIPTION OF SERVICES REQUIRED ........................................................................... 18
BIDDER’S QUESTIONNAIRE ................................................................................................. 19
CERTIFICATIONS & ASSURANCES ....................................................................................... 29

   Appendix A Project Management Requirements
   Appendix B Business / Functional Requirements
   Appendix C Technical Requirements
   Appendix D Financial Requirements

   DOCUMENTS TO BE EMAILED TO BIDDERS SUBMITTING LETTER OF INTENT AND DATA
   CONFIDENTIALITY STATEMENTS
   Exhibit 1 Solution Requirements Specification
   Exhibit 2 Architecture Vision Diagram
   Exhibit 3 Office Equipment Inventory
   Exhibit 4 DOL Configuration Management
   Exhibit 5 Sample Contract
   Exhibit 6 Bidder Demonstration Evaluation Criteria




File Name: 3c6ba2d8-13f9-4cfb-bdc0-bf350db87973.doc             Page 2 of 29                                     Dated: Oct 20, 2010
GENERAL INFORMATION ............................................................................................................................... 4
  INTRODUCTION............................................................................................................................................ 4
  ACQUISITION AUTHORITY .......................................................................................................................... 4
  BACKGROUND ............................................................................................................................................. 4
  LETTER OF INTENT AND DATA CONFIDENTIALITY STATEMENT .......................................................... 6
  MINIMUM QUALIFICATIONS ........................................................................................................................ 6
  RFP COORDINATOR .................................................................................................................................... 7
  SCHEDULE .................................................................................................................................................... 8
  INSURANCE .................................................................................................................................................. 8
  PERFORMANCE BOND ................................................................................................................................ 8
  RFP MODIFICATION ..................................................................................................................................... 8
  BIDDER’S CONFERENCE ............................................................................................................................ 8
  DEFINITIONS ................................................................................................................................................ 9
  MOST FAVORABLE TERMS......................................................................................................................... 9
  SAMPLE CONTRACT .................................................................................................................................... 9
  MINORITY AND WOMEN OWNED BUSINESS ENTERPRISE PARTICIPATION....................................... 9
  COLLECTIVE BARGAINING AGREEMENT COMPLIANCE ...................................................................... 10
  WORKSTATION FEE .................................................................................................................................. 10
  PERIOD OF PERFORMANCE .................................................................................................................... 10
  FUNDING ..................................................................................................................................................... 10
  FINAL SELECTION ...................................................................................................................................... 10
  SINGLE RESPONSE ................................................................................................................................... 10
  FAILURE TO COMPLY ................................................................................................................................ 11
  ERRORS ...................................................................................................................................................... 11
  AUTHORITY TO BIND THE DEPARTMENT OF LICENSING .................................................................... 11
  EVALUATION .............................................................................................................................................. 11
  EVALUATION PROCEDURES .................................................................................................................... 11
  EVALUATION TEAMS ................................................................................................................................. 11
  WEIGHTING OF QUESTIONS .................................................................................................................... 11
  FINAL TOTAL SCORE ................................................................................................................................. 12
  SUBSTANTIALLY EQUIVALENT SCORES ................................................................................................ 12
  SELECTION OF APPARENT SUCCESSFUL BIDDER .............................................................................. 12
  STATEWIDE VENDOR REGISTRATION.................................................................................................... 12
  SUBMISSION OF RESPONSE.................................................................................................................... 12
  COST OF PREPARING BIDS...................................................................................................................... 14
  DEBRIEFING OF UNSUCCESSFUL BIDDERS.......................................................................................... 14
  PROTEST - GENERAL INFORMATION ................................................................................................... 14
  PROTEST - PROCEDURE AND FORMAT ............................................................................................... 15
  PROTEST - DEADLINE FOR RECEIPT BY DOL ..................................................................................... 16
PREPARING THE BID ..................................................................................................................................... 17
  COMPLETING THE BIDDER’S QUESTIONNAIRE .................................................................................... 17
  PROPRIETARY INFORMATION & PUBLIC DISCLOSURE ....................................................................... 17
DESCRIPTION OF SERVICES REQUIRED .................................................................................................. 18
  SCOPE OF WORK THE CONTRACTOR WILL PERFORM ....................................................................... 18
  MANDATORY/DESIRABLE QUALIFICATIONS – PROJECT STAFF ........................................................ 21
  VENDOR REFERENCES ............................................................................................................................ 21
  INTELLECTUAL PROPERTIES................................................................................................................... 22
  USE OF SUBCONTRACTORS ................................................................................................................... 22
  CONTRACT COST ...................................................................................................................................... 22
  CONTRACT TERMINATION FOR DEFAULT ............................................................................................. 22
  SECURITY REQUIREMENTS ..................................................................................................................... 22
  RISK MANAGEMENT .................................................................................................................................. 22
  OUTCOMES AND PERFORMANCE MEASUREMENT ............................................................................. 22
  FINANCIAL VIABILITY/STABILITY ............................................................................................................. 22
    DATA SHARING AND CONFIDENTIALITY STATEMENT ..................................................................... 24
    VENDOR STAFF EXPERIENCE ............................................................................................................. 25
CERTIFICATIONS & ASSURANCES ............................................................................................................... 29




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                                                 GENERAL INFORMATION

1.     INTRODUCTION
       The Washington State Department of Licensing (hereafter called “DOL”) is initiating this Request for
       Proposals (RFP) to solicit Responses from the vendor community to provide a Central Issuance System
       (CIS) to the DOL.
2.     ACQUISITION AUTHORITY
       Chapter 43.105 of the Revised Code of Washington (RCW) as amended establishes the Washington
       State Information Services Board (ISB). While the ISB does not purchase for agencies, it regulates the
       manner in which state agencies may acquire information technology equipment, software, and services.
       DOL issues this RFP acting under the delegated authority of the ISB.

       The Office of Financial Management (OFM) has authority of Personal Services Contracts resulting from
       this RFP. Under the provisions of chapter 39.29 RCW, agencies must file certain Personal Services
       Contracts with OFM. For Contracts that are required to be filed with OFM, work shall not commence
       and payment shall not be made pursuant to those Contracts until a minimum of ten (10) working days
       after the date of filing, and, if required, until reviewed or approved by OFM. In the event that OFM fails
       to approve the Contract, the Contract shall be null and void. The ISB has authority of Information
       Technology Contract resulting from this RFP under the provisions of RCW 43.105. DOL must obtain
       approval from the ISB prior to execution of any contract.
3.     BACKGROUND
       The DOL is the driver licensing authority for Washington State. The Customer Relations Division,
       Driver Examining section, of DOL administers the examination procedures and license, identification
       card, and permit issuance.

       Licensing Services Offices (LSOs), located statewide, provide license services to residents of the state.
       These services may include written examinations (using an automated testing system), driving skill
       tests, computer checks of an individual’s driving history, copies of individual driving records, issuance of
       licenses (standard and enhanced), ID cards, permits (i.e., includes original, renewal, duplicate, and
       reissue transactions), maintenance of application records, and collection of various fees.

       LSOs vary in floor plan and counter design. Most office space is leased. There are 56 LSOs, including
       four SuperCenters that offer services to the public during extended service hours. The larger-volume
       offices have automated lobby management systems. Two automated lobby management systems are
       currently in use: QWIN supplied by the Q-Matic Corporation is in the majority of the offices and QFlow
       supplied by ACF is in the four SuperCenters. The DOL is currently in the process of replacing the QWIN
       system in additional offices with the QFlow system.

       There is one administrative Highways-Licenses Building location for creating special law enforcement
       licenses. There is also a test lab located in the Black Lake facilities in Olympia that emulates an LSO
       and supports testing of the various systems.

       When a customer enters an LSO, they may be assisted by a Licensing Services Representative (LSR)
       in the Greeter Booth. The “greeter” will pre-screen the customer to determine the service being sought
       and whether he/she has the information and documents needed to proceed with the service. The
       greeter will provide a ticket from the lobby management system to route the customer to the appropriate
       service counter. Only a limited number of offices have greeters. When entering the majority of the
       offices, the customer will proceed to the license counter on a first-come first-served basis or will take a
       number from the lobby management system and have a seat in the lobby waiting area until called to the
       counter.

       The Drivers Field System (DFS) is the primary application used in the LSOs to support customer
       service transactions. When an issuance transaction is performed, DFS stores transaction-specific data
       on the local workstation. The data is retrieved by a vendor solution that queues the transaction for
       further issuance services, including the capture of the photo and signature image and the issuance of
       the temporary license document using the CIS.

       DOL is seeking a vendor to provide a replacement for the CIS. The solution will include:
          A process to support issuance of DOL ID cards and the maintenance of agency ID card
             information

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             Driver license and ID cards are to keep the same look as the current cards,
              http://www.dol.wa.gov/driverslicense/licensedesigns.html
             Must include current AAMVA Card Standards,
              http://www.aamva.org/KnowledgeCenter/DLIDStandards/
             Retrieval or receipt of data and digital signatures to support image capture and document
              issuance
             Retrieval or receipt of data to support voiding/cancelling of issuance transactions
             Equipment and a process to support remote issuance (i.e. capture of an image, signature, and
              data at a location other than the LSO)
             A process to support entry of a one-time special handling address within one business day of
              completion of an issuance transaction
             A process to allow issuance transactions to be flagged to prompt further review
             An automated tool(s) to support authentication of supporting documents presented for
              issuance transactions
             Routing the customer from the DOL issuance transaction workstation to the capture program
              workstation, if the camera is at a separate workstation (Note: The routing will be accomplished
              through integration with the QFlow solution, if QFlow is installed in the office .)
             A program to support the capture of the customer’s image ensuring International Civil Aviation
              Organization (ICAO) compliance
             One-to-one authentication by biometric matching of the captured image with an image
              captured from a prior transaction
             Issuance of a temporary document pending the receipt of the permanent document through
              the mail
             A process to create a template, or reliance on another biometric solution, to allow newly
              captured images to be “enrolled” and compared to all other images in the database
             One-to-many biometric matching to match the facial image captured during an issuance
              transaction to all other images in the database
             A workflow solution to review both records and images with possible suspect images found
              during the one-to-many biometric matching process
             An administrative support process for authorized staff to search for issuance transactions and
              update the data and associate or disassociate images
             A workflow solution to allow issuance transactions marked for review to be reviewed and
              resolved
             An issuance–release, management process that ensures a transaction passed through the
              appropriate release readiness checks and provides a user interface to allow manual resolution
             Support for reissuing a document, at no fee, through an application availa ble to authorized
              staff
             Release issuance transactions for production of permanent cards after successful completion
              of the release readiness checks
             Support transactions that are not able to be released for card production immediately by
              continuing to check readiness for release
             Produce issuance documents and route appropriately
             Maintain status of all issuance and production requests
             Provide standard reports for the appropriate reporting cycle and support processing of ad hoc
              request
             Store data and images in a non-proprietary format that is accessible by the various DOL
              interfaces

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              Convert the existing biometric templates, images, and data/database to make compatible with
               the new solution
              Provide equipment including:
               o    Cameras
               o    Portable cameras/workstation
               o    Barcode readers capable of reading 1D and 2D barcodes and interpreting the magstripe
                    data (Note: It is desirable that they are also able to interpret a Machine Readable Zone
                    (MRZ) and Radio Frequency Identification (RFID).)
               o    Authentication solution
               o    Temporary document printers if required by the solution

4.     LETTER OF INTENT AND DATA CONFIDENTIALITY STATEMENT
       The DOL RFP Coordinator must receive a letter indicating your intent to bid by the date and time set out
       in the RFP Schedule. The letter of intent must sign and email to the RFP Coordinator. Bidders are
       required to send the hard copy to the RFP Coordinator. Failure to submit a Letter of Intent to Bid (via
       email) by the deadline specified will result in the rejection of the Bidder's Response. See sample Letter
       of Intent.

       DESCRIPTION OF SENSITIVE INFORMATION Because some information is sensitive, those wishing
       these additional resources to aid bid preparation must sign and email to the RFP Coordinator the Data
       Sharing and Confidential Statement by the date and time specified in the RFP Schedule or the Letter of
       Intent to Bid and Data Confidentiality Statement. See Data Sharing and Confidentiality Statement
       Attachment B. Bidders are required to send the hard copy to the RFP Coordinator

       Once the RFP Coordinator receives the signed Letter of Intent and Confidentiality Statement
       documents, copies of the specifications and related additional information will be emailed to that Bidder
       (format shall either be in Word or PDF).

5.     QUALIFICATIONS
       The Bidder must be licensed to do business in Washington, including registering with the Washington
       State Department of Revenue, Department of Labor and Industries (workers’ compensation) and the
       Employment Security Department (unemployment insurance). The Bidder must collect and report all
       applicable taxes. The Bidder must meet the requirements listed in this RFP and Appendixes. The
       Bidder shall list, for each specific staff person/s who will be assigned to the project, an affirmation of
       each area of required experience. See Staff Experience Table.

       The proposed staff must be available for the entire project. Affirm proposed staff will be available to
       begin work no later than the project start date indicated and be committed to DOL throughout the period
       of performance. Indicate any known staff scheduling issues during the period of performance including,
       but not limited to, other project engagements, vacations and holidays.

       The Apparent Successful Bidder will be required to provide documentation that shows their company
       has successfully completed a comprehensive Security Risk Management Audit and are certified to be in
       compliance with the documented best practices in risk reduction infrastructure, systems, and techniques
       that assure security as prescribed by the current North American Security Products Organization
       ASPO) standards which can be found at: http://www.naspo.info/pages/standards.html

       The Apparent Successful Bidder must comply with the following: The Contractor will be expected to
       provide some services on-site and will be charged a workstation fee at a DOL-provided office space in
       Olympia, Washington. Some of the services, as agreed upon, may be provided off-site. DOL will
       provide a laptop for the on-site staff. The Contractor understands that in order to obtain remote access
       to DOL’s Local Area Network (LAN), email, or supported computing environments through a remote
       access connection (“Remote Access”), Contractor must comply with DOL’s Remote Access policy and
       any other applicable policies or procedures. It is anticipated that the nature of the project will require
       work to be performed during hours that are compatible with other project team members in order to
       maximize team effectiveness and project success. Outlook Web Access will be made available to the
       off-site staff. Policies will be provided to the Apparent Successful Bidder


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       Due to the nature of the project, the Contractor staff may have access to DOL data. See PROTECTION
       OF DOL’S CONFIDENTIAL INFORMATION contained in the Sample Contract for information regarding
       data access and safeguarding requirements.

       Expectations, Conditions, and Constraints
       The Contractor must comply with the following expectations, conditions, and constraints:
          Use DOL methodologies and standards for software development (architectural and design
           standards, configuration management, programming standards, testing methodologies, code
           reviews, defect resolution and program implementation)
          DOL division policies and standards (ethics, Internet /e-mail usage, security, and harassment).
           Failure to comply on a continuing basis will result in contract termination
          Report to the DOL Project Manager and coordinate closely on all project matters
          Assist in program analysis and the gathering of data to define development and testing
           requirements for the project
          Understand business requirements by cquiring a thorough understanding of DOL's business rules,
           work practices and operational needs related to the project. Use that knowledge to resolve
           complex and difficult development issues and anticipate additional DOLneeds and solutions
          Identify and implement solutions to programming defects found during unit testing, system
           integration, functional testing, stress/load/performance testing, user acceptance testing and post
           implementation support
          Work cooperatively within established project team and with business and technical staff as
           required
          Develop appropriate system documentation and provide knowledge transfer to DOL technical staff
           as required.

       Due to the nature of the project the Contractor staff may have access to DOL Agency Data; therefore
       Contractor staff will need to sign a Data Sharing Confidentiality statement.
6.     RFP COORDINATOR
       The RFP Coordinator (Coordinator) is the sole point of contact in DOL for this RFP. Communications
       directed to parties other than the RFP Coordinator may result in disqualification of the Bidder. The
       Coordinator can be reached as follows:
          Janice Huntley, RFP COORDINATOR                       E-MAIL:             Buy@dol.wa.gov




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7.     SCHEDULE
                                    EVENT                                      DATES & TIME


        Issue Request for Proposal                                          November 29, 2010

        Questions due from Bidders                                          December 13, 2010

        Answers to Questions submitted in WEBS                              December 20, 2010

        Due date for Letter of Intent to Response and Data                  December 22, 2010
        Confidentiality Statement

        Due Date for Responses                                               January 21, 2011

                                          THE FOLLOWING DATES ARE ESTIMATES

        Conduct Evaluations                                              Week of January 31, 2011

        Bidder Demonstrations                                             Feb 7 and Feb. 11, 2011

        Announce Apparent Successful Bidder                                  February 14, 2011

        Contract Negotiations                                          February 14 to March 11, 2011

        Execute Contract                                                       April 25, 2011


8.     INSURANCE
       The Contractor chosen through this RFP shall provide insurance coverage as set out in the sample
       contract that is part of this RFP. (See Exhibit 5, Sample Contract)
9.     PERFORMANCE BOND
       The Contractor will be required to furnish DOL, at the Contractor’s cost, two performance bonds. The
       first bond, in the amount of $1,000,000, will be required during system development through
       implementation and will be released upon final implementation acceptance. The second bond will be
       for $250,000, and will be required for the duration of the contract.
10.   RFP MODIFICATION
      DOL reserves the right to change the schedule or issue amendments to the RFP at any time. DOL also
      reserves the right to cancel or reissue the RFP in whole or in part, and for any reason, at the sole
      discretion of DOL at any time prior to execution of a contract. In the event it becomes necessary to
      revise any part of the RFP, notification shall be posted on the Washington Electronic Business Solutions
      (WEBS) application.
      10.1. Specific questions concerning the RFP must be submitted to the RFP Coordinator during the
            question and answer period outlined in the Schedule.
      10.2. The answer to any question which is given orally is to be considered tentative. Questions will be
            researched and the official answer published in writing and posted on WEBS. This will assure
            accurate, consistent responses to all Bidders. Only the written Responses will be considered
            official.
11.    BIDDER’S CONFERENCE
       There will not be a pre-proposal conference for Bidders (Bidder’s conference). Questions submitted in
       writing or by phone will be documented and answered by DOL in written form as explained above in
       RFP Modification. DOL shall be bound only to its written answers to questions.




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12.   DEFINITIONS
      Apparent Successful Bidder: shall mean the Bidder who meets all the requirements of
      this RFP, and is the highest scoring Bidder after all elements of the RFP have been
      evaluated and scored.
      Bidder: The entity submitting a formal offer.
      DOL: The state of Washington, Department of Licensing.
      Contractor: Individual or entity awarded a formal written contract.
      Certified Minority and Women-Owned Business Enterprise (MWBE): is a minority or women-owned
      business enterprise certified by the Office of Minority and Women's Business Enterprises of Washington
      State.
      Desirable Scored Requirements (DS): are important, but are not-mandatory. The Responses will be
      scored (as additional points).
      Mandatory Requirements (M): will be evaluated on a "pass/fail" basis and will be rejected as non-
      responsive. Bidders will be informed if their response is deemed non-responsive.
      Mandatory Scored Requirements (MS): are the mandatory requirements that pass the mandatory
      requirement pass/fail and will be scored by the evaluation team.
      Response: A formal "offer" made in reply to this RFP.
      Vendor: One who sells or provides goods and/or services.
13.   MOST FAVORABLE TERMS
      DOL reserves the right to make an award without further discussion of the Response submitted; there
      will be no best and final offer procedure. [NOTE: An exception is that the RFP Coordinator may contact
      the Bidder for clarification of a portion of the Response.] Therefore, the Response should be initially
      submitted on the most favorable terms the Bidder can offer. This RFP will become part of the Contract
      resulting from this RFP.
14.   SAMPLE CONTRACT
      The Apparent Successful Bidder will be expected to enter into a contract with DOL that is substantially
      the same as the Sample Contract that is part of this RFP. In no event is a Bidder to submit its own
      standard contract terms and conditions in response to this RFP. The Bidder may submit suggested
      exceptions as allowed in Certifications & Assurances. DOL is not required to make the requested
      changes and may reject the Bidder’s proposal as non-responsive, if the Bidder submits substantial
      exceptions to the terms and conditions or, after negotiation, DOL and the Bidder cannot agree on the
      requested changes.
15.   MINORITY AND WOMEN OWNED BUSINESS ENTERPRISE (MWBE) PARTICIPATION
      In accordance with the legislative findings and policies set forth in Chapter 39.19 RCW, the state of
      Washington encourages participation in all of its contracts by MWBE firms certified by the Office of
      Minority and Women’s Business Enterprises (OMWBE). Bidder should seek to represent the state’s
      interest in goal attainment and MWBE participation. Participation may be either on a direct basis, in
      response to this RFP, or as a subcontractor to a Bidder. Bidders may contact OMWBE at 360-753-
      9693 to obtain information on certified firms.

      The following voluntary numerical MWBE participation goals have been established for this RFP:
       MBE                  10%
       WBE                  4%
      These goals are voluntary, but achievement of the goals is encouraged. However, unless required by
      federal statutes, regulations, grants, or contract terms referenced in the contract documents, no
      preference will be included in the evaluation of Responses, no minimum level of MWBE participation
      shall be required as a condition for receiving an award and Responses will not be rejected or
      considered non-responsive on that basis. Any affirmative action requirements set forth in federal
      regulations or statutes included or referenced in the contract documents will apply.

      15.1. Non-Discrimination
      Contractors, and Bidders shall not create barriers to open and fair opportunities for all businesses
      including MWBEs to participate in all State contracts and to obtain or compete for contracts and
      subcontracts as sources of supplies, equipment, construction and services. In considering offers from
      and doing business with subcontractors and suppliers, the Contractor shall not discriminate on the basis
      of race, color, creed, religion, sex, age, nationality, marital status, or the presence of any mental or
      physical disability in an otherwise qualified disabled person.




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      15.2. Record Keeping
      The Contractor shall maintain, for at least three years after completion of the contract, relevant records
      and information necessary to document the level of utilization of MWBEs and other businesses as
      subcontractors and suppliers in the contract as well as any efforts the Contractor makes to increase the
      participation of MWBEs as listed below. The Contractor shall also maintain, for at least three years
      after completion of the contract, a record of all quotes, Responses submitted to the Contractor by all
      businesses seeking to participate as subcontractors or suppliers in the contract. The State shall have
      the right to inspect and copy such records. If the contract involves federal funds, Contractor shall
      comply with all record keeping requirements set forth in any federal rules, regulations or statutes
      included or referenced in the contract documents.

      15.3. Reporting Requirements
      If any part of the contract, including the supply of materials and equipment is actually subcontracted
      during completion of the work, then prior to final acceptance or completion of the contract or as
      otherwise indicated in the contract documents the Contractor shall submit a statement of participation
      indicating what MWBEs were used and the dollar value of their subcontracts.
16.   COLLECTIVE BARGAINING AGREEMENT COMPLIANCE
      DOL shall contract for and administer service contracts in a manner consistent with the Collective
      Bargaining Agreement between DOL and the Washington Federation of State Employees, Council 28.
17.   WORKSTATION FEE
      DOL will charge the Contractor a workstation fee of $139.00 per month to cover workstation costs for
      each workstation assigned. This amount shall be invoiced by the Contractor on a monthly basis as a
      credit against invoiced charges to DOL.
18.   PERIOD OF PERFORMANCE
      The performance period of any contract resulting from this solicitation is tentatively scheduled to begin
      on or about May 1, 2011 and end on or about June 30, 2017.

      There is a transition period tentatively scheduled to begin on or about from July 1, 2012 and end on or
      about December 31, 2012. During this transition period the Contractor selected due to the RFP will roll
      out their solution. It must be completed by December 31, 2012 when the current vendors contract
      expires. For these personal services (transition period) purchased under the resulting contract, the
      period of performance shall end on or about December 31, 2012. Any extension to Personal Services
      performed under the contract will require OFM approval. See Acquisition Filing Authority above.

      For those purchased services (the continued maintenance and operation of the product) purchased
      under this contract, the period of performance shall end on June 30, 2017. DOL may extend the
      contract by two (2) additional five (5) year periods.

19.   FUNDING
      DOL offers no guarantee of volume or usage. In the event additional funds become available, any
      contract awarded may be renegotiated to provide for additional services. Any variance shall be justified
      by the Contractor in writing to DOL's Contract Manager who shall have discretion to approve/disapprove
      compensation for such variance. If approved an amendment to the Contract will be mutually agreed
      upon and signed by both parties. DOL shall NOT be responsible for any additional costs or expenses
      incurred by Contractor in the performance of work described in the Description of Services Required,
      which include but are not limited to travel, lodging, meals, and other miscellaneous expenses otherwise
      incurred by the Contractor.
20.   FINAL SELECTION
      DOL reserves the right not to issue a contract as a result of this RFP.

      DOL reserves the right to refrain from contracting with any Bidder. The issuance of this RFP does not
      compel DOL to purchase. The final selection, if any, will be that Response which, in the opinion of
      DOL, best meets the requirements set forth in this RFP and is in best interest of DOL and the state of
      Washington.
21.   SINGLE RESPONSE
      A single Response (i.e., receipt of a Response from only one Bidder) to the RFP may be deemed a
      failure of competition and, at the sole option of DOL, the RFP may be canceled. Likewise, receipt of
      only one Response may allow DOL to award a contract to that Bidder.

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22.   FAILURE TO COMPLY
      If a Bidder is specifically notified of a failure to comply with any part of the RFP, it may result in
      rejection of the Response as non-responsive. Rejected, non-responsive Responses will not be
      scored. Failure to respond to any portions of the Bidder’s Questionnaire may result in rejection of the
      Response as non-responsive and the Response will not be scored. DOL reserves the right to
      determine at its sole discretion whether Bidder’s response to a Mandatory Requirement or a Mandatory
      Scored Requirement is sufficient to pass. If, however, all responding Bidders fail to meet any single
      Mandatory Requirement, DOL reserves the following options: (1) cancel the procurement, or (2) revise
      or delete the Mandatory Requirement.
23.   ERRORS
      DOL will not be liable for any errors in Responses. DOL reserves the right at its sole discretion, to
      make corrections or amendments due to minor administrative irregularities contained in any Response.
24.   AUTHORITY TO BIND THE DEPARTMENT OF LICENSING
      The Director of DOL or her designees is the only individuals who may legally commit DOL to the
      expenditures of funds for a contract resulting from this RFP. No cost chargeable to the proposed
      contract may be incurred before receipt of either a fully executed contract or specific, written
      authorization from the Director or Contract Officer.
25.   EVALUATION
      Responses will be reviewed initially by the RFP Coordinator to determine on a pass/fail basis
      compliance with administrative requirements. Only Responses meeting all Mandatory Requirements
      will be further evaluated. DOL reserves the right to determine at its sole discretion whether Bidder’s
      response to a Mandatory Requirements and Mandatory Scored Requirements is sufficient to pass. If,
      however, all responding Bidders fail to meet any single Mandatory Requirement or Mandatory Scored
      Requirement, DOL reserves the following options: (1) cancel the procurement, or (2) revise or delete
      the Mandatory Requirement or Mandatory Scored Requirement. Evaluation teams will only evaluate
      Responses that have met all administrative requirements. The evaluation process is designed to award
      the contract to the Bidder with the best combination of attributes as demonstrated in the RFP scores.
      Scores are based on the evaluation of the Bidder’s responses to the questions in the Bidder's
      Questionnaire/s including: brief description of methodology, qualifications, experience, signed
      Certification and Assurances, and the cost of services.
26.   EVALUATION PROCEDURES
      The evaluators will consider how well the proposal meets the needs of DOL as described in the Bidder’s
      Response. It is important that the responses to each requirement be clear and complete so that the
      evaluators can adequately understand all aspects of the response.

      Scores will be based on information acquired through your responses, and responses of references.
27.   EVALUATION TEAMS
      The evaluation procedures will be performed under the direction of the Coordinator and other state staff
      designated solely by DOL who will determine which Response is most responsive to the requirements
      stated in this RFP. Bidders will not have personal contact with the evaluators unless DOL elects oral
      presentations.
28.   WEIGHTING OF QUESTIONS
      The scoring/weighting of Responses is as follows with percent meaning the percent of the total points
      awarded in the preliminary scoring of the Response.
       DOL RESERVES THE RIGHT NOT TO BE LIMITED TO THE LOWEST COST RESPONSE.

                                                         TOTAL SCORE
          Topic                                                          Percent
          References....................................................................................................... 5%
          Technical Requirements……………………………………………………..……...25%
          Project Management ........................................................................................ 5%
          Business Requirements ................................................................................. 25%
          Financial ........................................................................................................ 20%
          Bidder Demonstration.............................................................................. ……20%
          Final Total Score ................................................................................... ……100%



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       DOL will request all responsive Bidders to provide a Bidder Demonstration, which will be scored
       (See Exhibit 6 for evaluation criteria).

29.   FINAL TOTAL SCORE
      The final total score includes the sum of all points awarded by the evaluation team. In addition the
      Bidder Demonstration score will be added to arrive at the final total score.
      The final total score is arrived at as follows:
                             Evaluation Team score
                   +         Bidder Demonstration score
30.   SUBSTANTIALLY EQUIVALENT SCORES
      When evaluation of the Responses produces numerical ratings that are substantially equivalent, i.e.,
      final scores separated by 5% or less of the final score, DOL reserves the right to award the contract to
      the Bidder whose Response is deemed to be in DOL's best interest.
31.   SELECTION OF APPARENT SUCCESSFUL BIDDER
      The Coordinator will compile the scores and recommend to DOL management the selection of an
      Apparent Successful Bidder. The Apparent Successful Bidder will be announced in WEBS.
32.   STATEWIDE VENDOR REGISTRATION
      The Contractor must register in the Statewide Vendor Payment Registration system. The Washington
      State Office of Financial Management maintains a central vendor registration file for Washington State
      agencies to process vendor payments.

      To obtain registration materials go to http://www.ofm.wa.gov/accounting/vendors.asp. The form has two
      parts; Part 1 is the information required to meet the above mandatory registration requirement. Part 2
      allows the state to pay invoices electronically with direct deposit. The state of Washington urges all
      vendors to sign up for this payment option. The state of Washington currently makes direct deposit
      payments using the Cash Concentration or Disbursement (CCD ) format and mails invoice / account
      information to vendors two days prior to the date of deposit.
33.   SUBMISSION OF RESPONSE
      The Response must be submitted in two volumes, containing the information and organized as listed
      below. This separation of documentation protects the integrity of the State’s evaluation process. The
      Financial Proposal Response must be provided in a separate sealed envelope.

      Response Presentation and Format Requirements
      The following requirements are Mandatory Requirements in responding to this RFP. Failure to follow
      these requirements may result in Bidder disqualification.
       The signature block Certifications and Assurances must be signed by a representative authorized to
         bind the company to the offer.
       Bidders must respond to each requirement contained in Appendix A: Project Management
         Requirements, Appendix B: Business Requirements, Appendix C: Technology Requirements of this
         RFP, and Appendix D: Financial Requirements. Failure to submit any of the required documents
         may result in the Response being disqualified.
       Each of the RFP requirements is numbered and Bidder’s response must follow immediately after
         each requirement.
       For Mandatory Requirements (M), the Response must always indicate explicitly whether the Bidder’s
         proposed services meet the requirement. A statement, “(Bidder Name) has read, understands, and
         fully complies with this requirement” is acceptable, along with any additional information requested.
       For Mandatory Scored Requirements (MS) and Desirable Scored Requirements (DS) items, the
         Response must always indicate explicitly whether the Bidder's proposed services meet the
         requirement, and describe how the proposed Bidder’s services will accomplish each requirement as
         it relates to the service(s) proposed.
       Responses must be prepared on standard 8.5 x 11-inch sheets of paper, and placed in three-ring
         binders, with tabs separating the major sections of the Response. Pages must be numbered
         consecutively within each section of the Response, showing Response section number and page
         number.
       Include the Bidder’s name, and the name, address, e-mail, and facsimile and telephone number of
         the Bidder’s authorized representative, at the beginning of each volume of the Response.
       Figures and tables must be numbered and referenced in the text of the Response by that number.
         Foldouts containing charts, spreadsheets, and oversized exhibits are permissible.

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General Information
       The Response, as well as any reference materials presented by Bidder, must be written in English,
        and the Bidder must provide all rates in United States dollars.
       Files submitted on CD-ROMs must be in MS Word, MS Excel, MS Visio, MS Project or Adobe PDF
        format. Other file formats may be accepted with prior approval from the RFP Coordinator.

      Transmittal Letter
      The letter must be written on the Bidder’s official, business, letterhead stationery. The letter must be
      signed and dated by an individual with full authority to legally bind the entity submitting the Response to
      this RFP. The transmittal letter must include these specific items in the order shown below:
       An itemization of all materials and enclosures being provided with the Response
       A reference to all RFP amendments received by the Bidder (by amendment issue date) to warrant
           that the Bidder is aware of all such amendments, if any. If no RFP amendments have been issued,
           the Bidder should so state
       A statement that the Bidder believes the proposed solution meets all the mandatory requirements
           set forth in the RFP document and its amendments, if any
       A statement that the Bidder acknowledges and agrees to all of the rights of DOL including the RFP
           rules and procedures, terms and conditions and all other rights and terms specified in this RFP,
           including any amendments
       A listing and explanation of why they are proposing changes, by section, of any proposed contract
           changes.
      The Bidder may include any other topics or statements in a letter not to exceed one page as the Bidder
      deems appropriate and wishes to convey to DOL.

      Response Binder 1 (1 CD-ROM and 1 hard copy)
      Tab 1: Bidder’s cover letter explicitly acknowledging receipt of all RFP revisions issued
      Tab 2: Transmittal Letter
      Tab 3: Bidder’s signed and completed Certifications and Assurances
      Tab 4: Bidder’s exceptions and/or proposed revisions to the Sample Contract (see Certification and
      Assurances for further information)
      Tab 5: Sealed Envelope: Financial Proposal Response.
      Tab 6: Bidder’s Minority and Women’s Business Enterprise (MWBE) Certification (Found in the
      Bidder’s Questionnaire)

      Response Binder 2 (1 CD-ROM and 11 hard copies)
      Tab 1: The Response to Appendix A: Project Management Requirements
      Tab 2: The Response to Appendix B: Business Requirements
      Tab 3: The Response to Appendix C: Technology Requirements
      Tab 4: The Response to Bidders Questionnaire which includes the Experience Table
      Tab 5: Manuals, brochures, or other printed materials, if submitted.

      All Responses must be prepared using Microsoft Word, Microsoft Excel, Microsoft Project, Microsoft
      Visio, or Adobe Acrobat, or as approved by the RFP Coordinator. Failure to provide any requested
      information in the prescribed format may result in disqualification of the Bidder.

      When attaching additional pages for explaining answers or describing experience, restate the number of
      the requirement.

      Write the response immediately after the number.

      Do not respond by referencing material presented elsewhere. Responses provided immediately after
      the restatement of the requirement shall be considered complete and stand on its own merits. A
      response of "will comply," "see above," or a similar statement shall receive zero points for scoring
      purposes. Failure to respond to any portions of the RFP may result in rejection of the Response as
      non-responsive and the Response will not be further scored.

      Responses must be received at DOLby the date and time specified in the RFP Schedule. Late
      Responses shall automatically be disqualified from further consideration. Notwithstanding the provision
      of Revised Code of Washington (RCW) 1.12.070, postmarks will not be considered as the date
      received for purposes of this RFP. Responses sent by fax are not acceptable.



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      The method of delivery shall be at the discretion of the Bidder, and shall be at the Bidder’s sole risk to
      assure delivery at the designated time and place. DOL does not take responsibility for any problems in
      the mail or delivery services. Allow additional time for delivery around holidays.

      Bidders who use a priority / registered / certified delivery service are encouraged to use a delivery
      service other than the USPS for material that is time sensitive or for proof of receipt by DOL.

      Responses delivered by any express delivery services, hand-delivered, or courier must be delivered to
      DOL's courier address below.
        Janice Huntley, RFP Coordinator
        Department of Licensing
        Contracts Office
        PO Box 9047
        8005A River Road
        OLYMPIA WA 98507

      If the Response is sent through the USPS, Bidders must allow additional time for processing and
      delivery through the State’s campus mail system. Additionally, DOL does not accept the following as
      proof of mailing:
      33.1. A metered postmark
      33.2. A mail receipt dated by the U.S. Postal Service
      33.3. A dated postmark by the U.S. Postal Service

      Responses sent through the United States Postal Service (USPS) must be addressed as follows:
        Janice Huntley, RFP COORDINATOR
        DEPARTMENT OF LICENSING
        PO BOX 9047
        OLYMPIA WA 98507-9047

      Responses may not be left at the front desk. DOL will accept hand delivered Responses between 8:00
      a.m. and 5:00 p.m. [NOTE: Responses are due at 5:00 p.m., January 21, 2010 (local time in Olympia,
      Washington) daily, except Saturdays, Sundays, State Holidays and State Temporary Layoff days.
34.   COST OF PREPARING RESPONSES
      DOL is not liable for any costs incurred by Bidders in the preparation and presentation of Responses
      submitted in response to this RFP.
35.   DEBRIEFING OF UNSUCCESSFUL BIDDERS
      Unsuccessful Bidders will be afforded a debriefing conference. DOL’s RFP Coordinator must receive
      the request for a debriefing conference within five (5) business days after mailing by DOL of the
      Notification to Unsuccessful Bidder. Discussion will be limited to a critique of the requesting Bidder's
      Response. Comparisons between Responses or evaluations of the other Bidder's Responses will not
      be allowed. The debriefing conference must be held within three (3) business days after receipt of
      request.
36.   PROTEST - GENERAL INFORMATION
      A Bidder may utilize these protest procedures if it (1) has submitted a Response, and (2) has requested
      a debriefing conference within the required time period, and (3) received a debriefing conference.

      Limitations Bidders protesting the award (selection of the Apparent Successful Bidder) must follow the
      procedures described below. The Bidder must include in its protest all issues it wishes to raise because
      a Bidder is limited to only one protest. Issues not raised in the initial protest shall not be considered.
      Protests that do not follow these procedures shall not be considered. This protest procedure constitutes
      the sole administrative remedy available to Bidders under this RFP. Chapter 34.05 RCW,
      Administrative Procedures Act (APA) does not apply to this RFP.

      Protest Review. Upon receipt of a protest, a protest review will be held by the Contracts Office to
      review the procurement process utilized. This is not a review of Responses submitted or the evaluation
      scores received. The review is to ensure DOL policy and procedures were followed, all requirements
      were met and all Bidders were treated equally and fairly. See Allowable and Disallowed Issues below.

      If a protest may affects the interest of any Bidder, such Bidder/s may be given an opportunity to submit
      its view and any relevant information on the protest to the Contracts Office.

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General Information
      The Contracts Office will consider the record and all facts available and issue a decision within ten (10)
      business days of receipt of the protest unless additional time is required, in which case the protesting
      party will be notified by the Contracts Office of the delay.
      Allowable Issues Only protests setting out an issue of fact concerning the following subjects shall be
      considered:
                 a)    A matter of bias, discrimination or conflict of interest,
                 b)    Errors in tabulation, or
                 c)    Non-compliance with procedures described in the procurement document the ISB
                       Investment Standards, or DOL policy.

      Disallowed Issues Protests not based on procedural matters will not be considered.
      Protests will be rejected as without merit if they attack such issues as:
               a)     Evaluator’s professional judgment on the quality of a proposal, or
               b)     DOL's assessments of its own needs or requirements.

      World Trade Organization (WTO) Government Procurement Agreement: If the protest involves a
      contract that falls within the WTO procurement requirements, the Appeal Panel and ISB Chair will use
      the guidelines published in the WTO Government Procurement Agreement in addition to these
      procedures to resolve the protest.
37.   PROTEST - PROCEDURE AND FORMAT
      Written Document All protests must be in writing and signed by the protesting party or an authorized
      agent and submitted as set out in Protest - Deadline for Receipt by DOL, below. Telegrams, faxed
      documents, or similar transmittals will not be considered.

      Statement of Facts The protest must state all facts and arguments about an allowable issue reasonably
      known by the protesting party at the time of the protest on which the protesting party is relying.

      Required Format The protest must be set out in the following format:
             IDENTITY OF THE PROTESTER. Name, address, phone number, FAX number, contact
                person.
             IDENTITY OF RFP. Title of RFP, date, and RFP Coordinator.
             ISSUE PROTESTED. State which of the allowable issues is being protested.
             SPECIFIC FACTS AND CIRCUMSTANCES. Describe, with specificity and in
                chronological order, the exact facts and circumstances leading to the belief t hat a
                protestable issue occurred. Such statement must include, but is not limited to the
                following:
                     o Dates of documents, actions, etc.; and
                     o Names and titles of all involved parties; and
                     o Statements, activities, etc. of each involved party.
             RESOLUTION REQUESTED. State the requested resolution of the protest.
             ATTACHMENTS. List and include copies of all documents referenced in the protest.
                However, you do not need to send a copy of your Response or this RFP document.

      Submit To. All protests shall be addressed as follows:
                DEPARTMENT OF LICENSING, CONTRACTS OFFICE
                PO BOX 9047
                OLYMPIA, WA 98507-9020

      In the event of a timely protest, DOL will postpone further steps in the acquisition process until the
      protest has been resolved.

      If the protesting Bidder is not satisfied with the agency’s decision, it may appeal to the Department of
      Information Services (DIS). Written notice of appeal to DIS must be received by DIS within five (5)
      business days after the Bidder receives notification of DOL's decision.

      In conducting its review, DIS will consider all available relevant facts. DIS will resolve the appeal in one
      of the following ways:
          Find that the protest lacks merit thereby upholding DOL's action.



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          Find only technical or harmless errors in DOL's acquisition process, determining the agency to be
           in substantial compliance, and therefore rejecting the protest; or

      Find merit in the protest and provide options to DOL, including:

          Correcting errors and reevaluating all proposals;
          Reissuing the RFP document; or
          Making other findings and determining other courses of action as appropriate.
      DIS will issue a written decision within five (5) business days after receipt of the notice of appeal, unless
      more time is needed. The protesting Bidder will be notified if additional time is necessary. DIS’
      determination is final, and no further administrative appeal is available.
38.   PROTEST - DEADLINE FOR RECEIPT BY DOL
      The written protest must be received by the Contracts Office no later than 5:00 p.m. local time in
      Olympia, Washington, five (5) business days following the scheduled debriefing conference with the
      unsuccessful Bidder.




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General Information
                                                PREPARING THE RESPONSE

39.   COMPLETING THE BIDDER’S QUESTIONNAIRE
      You must respond to the RFP requirements by completing and returning to the Contract Manager in the
      attached Bidder’s Questionnaire and by including additional pages as needed to respond to all
      information required.
      WHEN ATTACHING ADDITIONAL PAGES for explaining answers or describing experience:
            Restate the number and the short title of the requirement; and
            Write the response immediately after the short title.
      Do not respond by referencing material presented elsewhere. The responses provided immediately after
      the restatement of the requirement shall be considered complete and stand on its own merits. A response
      of "will comply" or "see above" or similar statement shall receive zero (0) points for scoring purposes.
      Failure to respond to any portions of the Bidder’s Questionnaire may result in rejection of the entire
      Response as non-responsive and the Response will not be further scored.
40.   PROPRIETARY INFORMATION & PUBLIC DISCLOSURE
      Any information contained in the Response that the Bidder desires to claim as proprietary and exempt from
      disclosure under the provisions of RCW 42.56.040 to .550, must be clearly designated. The page and the
      particular exception/s from disclosure upon which the Bidder is making the claim must be identified. Each
      page claimed to be exempt from disclosure must be clearly identified by the word "confidential (or
      “proprietary”)" printed on the lower right hand corner of the page. Marking of the entire Response or entire
      sections of the Response as proprietary or confidential will not be accepted nor honored; any such
      Responses will be disqualified. DOL will not accept Responses where pricing is marked proprietary or
      confidential, and the Response will be rejected and disqualified. The Bidder must be reasonable in
      designating information as confidential or proprietary. Confidentiality is available only to the limited extent
      allowed in state law.

      To the extent consistent with chapter 42.56 RCW, the Public Disclosure Act, DOL shall maintain the
      confidentiality of Bidder’s information marked confidential or proprietary. If a request is made to view
      Bidder’s proprietary information, DOL will notify Bidder of the request and of the date that the records will
      be released to the requester unless Bidder obtains a court order enjoining that disclosure. If Bidder fails to
      obtain the court order enjoining disclosure, DOL will release the requested information on the date
      specified.

      The State’s sole responsibility shall be limited to maintaining the above data in a secure area and to notify
      Bidder of any request(s) for disclosure for so long as DOL retains Bidder’s information in DOL records.
      Failure to so label such materials or failure to timely respond after notice of request for public disclosure
      has been given shall be deemed a waiver by Bidder of any claim that such materials are exempt from
      disclosure.




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Preparing the Bid
                                             DESCRIPTION OF SERVICES REQUIRED


41.      SCOPE OF WORK THE CONTRACTOR WILL PERFORM
      The Contractor shall provide all equipment, software and personnel to provide DOL with a CIS which allows the
      efficient capture of customer data, image, and signature and accurately combines and maintains a record of these
      items; supports the biometric matching process and rapidly delivers a highly secure driver license or identification card
      to the customer. It supports the display of image and signature data, provides a reports interface, allows “flagging” of
      records with exception conditions, and provides an administrative support interface.


      Appendix A Project Management Requirements
      Appendix B Business / Functional Requirements
      Appendix C Technical Requirements
      Appendix D Financial Requirements

      DOCUMENTS TO BE EMAILED TO BIDDERS SUBMITTING LETTER OF INTENT AND DATA CONFIDENTIALITY
      STATEMENTS
      Exhibit 1 Solution Requirements Specification
      Exhibit 2 Architecture Vision Diagram
      Exhibit 3 Office Equipment Inventory
      Exhibit 4 DOL Configuration Management
      Exhibit 5 Sample Contract
      Exhibit 6 Bidder Demonstration Evaluation Criteria




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      BIDDER’S QUESTIONNAIRE
                          QUALIFICATIONS, EXPERIENCE, COST RESPONSE


You may respond directly on this form. If you ATTACH ADDITIONAL PAGES for explaining answers or
describing experience:
      Restate the number and the short title of the requirement;
      Write the response immediately after the short title; and
      Identify the Bidder in the header or footer of each page of your Response.

                                                      IDENTIFYING INFORMATION



42.   FIRM
Firm’s Name

Address                                                  City                    State      Zip

Phone                                     FAX (if any)                           Internet

Washington State UBI #                                              Federal Tax ID #



43.   PRIMARY CONTACT PERSON
       If different from above - provide name, address, and phone, and fax, email.
Name

Address                                                  City                    State      Zip

Phone                                     FAX (if any)                           Email



44.   PRINCIPAL OFFICER/S. LIST MORE THAN 2 AS APPROPRIATE.
Name

Address                                                  City                    State      Zip

Phone                                     FAX (if any)                           Email




Name

Address                                                  City                    State      Zip

Phone                                     FAX (if any)                           Email




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45.    CONFLICT OF INTEREST INFORMATION & COLLECTIVE BARGAINING AGREEMENT COMPLIANCE
        As of the date of this Response:

         Are you or do you employ or have as a principal officer or member of
         your governing board, a current employee of the state of
                                                                                               Yes  - No 
         Washington?
         Are you or do you employ or have as a principal officer or member of
         your governing board, a person who is a former employee of the state
         of Washington but worked for the state as an employee within the last
                                                                                               Yes  - No 
         two (2) years?
        If you answered yes to either of the questions above it is possible that under either the DOL Collective Bargaining
        Agreement or chapter 42.52 RCW the person may not be assigned to work on the contract awarded as a result of
        this RFP. You can contact the RFP Coordinator for more information. Complete the following:


      Person’s name                                          Person’s name


      Person’s title                                         Person’s title


      Agency’s name                                          Agency’s name


      Agency contact person                                  Agency contact person


      Contact person’s phone                                 Contact person’s phone


      Date left state employment                             Date left state employment
46.    LEGAL STATUS OF THE BIDDER: CORPORATION ; PARTNERSHIP ; SOLE PROPRIETOR ;
        Other 
47.    MINORITY/WOMAN OWNED BUSINESS (MWBE):       YES ; - NO 
        Washington State
        Certification #                 check one only: ........................ Minority; - Woman 
48.    EMPLOYEE LOCATION. DO YOU HAVE EMPLOYEES IN WASHINGTON STATE?                                YES ; - NO 




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49.   (MS)MANDATORY/DESIRABLE QUALIFICATIONS AND OTHER REQUIRED INFORMATION. - PROJECT
      STAFF RESUMES:
      In response to this section the Bidder shall fill out the "Staff Experience Table". Bidder will fill in the table by providing
      the "actual" time the Contractor staff used a specific skill during the project lifecycle and the associated projects.
      Bidder shall submit professional resumes (two pages or less) that best represents how the individual(s) is qualified to
      meet or exceed the items annotated in the "Bidder Staff Experience" section in this RFP. Bidders who do not meet
      the desired experience and qualifications shall receive a lower score for that component than those who meet or
      exceed the desired experience and qualifications.
      Resumes must contain the following information and qualifications of staff who will work on this project.
            Name, position description (include title and areas of responsibility with respect to this project).
            Relationship, starting date of employment, and tenure with firm.
            State if person is full time or part time, officer, employee, subcontractor, or any other relationship.
            Education, degrees, certificates
            Skills: Describe which skills the individual team member is providing in relation to qualifications.
            Experience: Describe the individual's past experience as it relates to this RFP.

      For the Proposed Project Staff
      The proposed staff must be available for the entire project, please see Assignment of Staff contained in the Sample
      Contract. Affirm that proposed staff will be available to begin work no later than the project start date indicated
      herein and be committed to DOL throughout the Period of Performance.
       If subcontractor:
             Describe the past relationship with your firm; be sure to note that the person is a subcontractor.
             If the firm is a certified Minority / Woman Owned Business (MWBE), provide the firm's Washington State
              Certification number.
             Indicate the type of work the subcontractor does.
             State the percentage of the cost estimate of your Response the subcontractor will perform.
             See the Possible Conflict of Interest Information clause. If the answer to either question is “yes” provide the
              same information as required in Question 4 of the Bidder's Questionnaire
50.   (MS) BIDDER REFERENCES
      Bidders shall provide a list naming three individuals who are business references (whom are located in the
      continental United States as DOL staff cannot call foreign countries) which will include the names, addresses,
      telephone numbers, e-mail addresses, and contact person for three (3) representative customers. DOL shall contact
      references from the top scoring Bidder/s. The references listed in response to this question shall be contacted by
      DOL as Bidder's references. DOL will attempt to contact the client and obtain a reference. If contact cannot be
      made, that reference will be disallowed and that Bidder shall receive less points for references. It is the Bidder’s
      responsibility that the provided references are available during the evaluation period stated in the Schedule.
      References must not be from a person, company or organization with any special interest, financial or otherwise, in
      the Bidder. DOL reserves the right to eliminate from further consideration in the RFP process any Bidder who, in the
      opinion of DOL, receives an unfavorable report from a client. DOL may, at its discretion, contact other Bidder clients
      for references.

      The Bidder services utilized by the clients must be similar and appropriate to those requested by this RFP. The
      services referenced must have been provided under an engagement to the client within the past five years.




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51.   (M) INTELLECTUAL PROPERTIES
      Bidder nust affirm that all software and documents that are developed as a part the CIS Project will become the
      property of the state of Washington, Department of Licensing. Software and documents copyrighted prior to the date
      of contract signature are exempted from this provision.
52.   (MS) USE OF SUBCONTRACTORS
      DOL will accept Responses that include third party involvement only if the Bidder submitting the Response agrees to
      take complete responsibility for all actions of such subcontractors. Bidders must state whether Subcontractors
      are/are not being used, and if they are being used, Bidder must list them in response to this section. Any
      subcontractors engaged after award of the contract must be pre-approved, in writing, by DOL.
53.   CONTRACT COST
      DOL shall NOT be responsible for any additional costs or expenses incurred by Contractor in the performance of
      work which include but are not limited to travel, lodging, meals, and other miscellaneous expenses otherwise
      incurred by the Contractor.
54.   (MS) CONTRACT TERMINATION FOR DEFAULT
      Bidder is to state whether or not it has had a contract terminated for default in the last five years. Termination for
      default is defined as notice to stop performance that was delivered to the Contractor due to the Contractor’s non-
      performance or poor performance and the issue of performance was either not litigated due to inaction on the part of
      the Contractor; or litigated and determined that the Bidder was in default.

      If Bidder had a contract terminated for default in this period submit full details including the other party's name,
      contact name, address, and the phone number. Present your position on the matter. DOL will evaluate the
      information and may, at its sole discretion, reject the Response if the information indicates that completion of a
      contract resulting from this RFP may be jeopardized by selection of the Bidder.
55.   (M) SECURITY REQUIREMENTS
      All Services implemented in the state of Washington must be compliant with the security policy and standards of the
      Information Services Board. The ISB Security Policy is available at: http://isb.wa.gov/policies/portfolio/400P.doc.
      The ISB Security Standards are available at: http://isb.wa.gov/policies/portfolio/401S.doc. The Apparent Successful
      Bidder will be required to represent and warrant that it will comply with all applicable elements of the ISB Security
      Policy and the ISB Security Standards in its performance of any Services awarded under a Contract. The Apparent
      Successful Bidder will also be required to comply with DOL’s Annual Security Training for contracted staff.
56.   (MS) RISK MANAGEMENT
      Overall Risk: Define risks you see as being significant to the success of this project, how you would propose to most
      effectively mitigate, monitor and manage these risks including performance reporting of the risks to DOL’s contract
      manager.

      Specific Risks: Provide a business continuation plan that illustrates how Bidder will mitigate, monitor and manage
      through times of low client demand, labor disruption, and loss of facility and/or key staff/personnel.
57.   (MS) OUTCOMES AND PERFORMANCE MEASUREMENT
      Define additional impacts/outcomes you propose to achieve as a result of the delivery of these services and how
      these outcomes would be monitored, measured and reported on to DOL.

      Define any quality assurance measures you propose to use to monitor and report on the delivery of services
      provided.
58.   (MS) FINANCIAL VIABILITY/STABILITY
      The Bidder must disclose any and all judgments, pending or expected litigation, or other real or potential financial
      reversals which might materially affect the viability or stability of the proposing organization; or warrant that no such
      condition is known to exist. This information is needed only from the subsidiary or division if there is a parent
      company.




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59.   (M) SAMPLE LETTER OF INTENT TO BID




Janice Huntley, RFP Coordinator
Department of Licensing

Re: Letter of Intent to Bid


Dear Ms. Huntley:


__________________________ (Bidder) confirms that we will be responding to your RFP Number K1480, dated
November 29, 2010. Below are the details that you requested.


             Name of Bidder Representative:
             Title:
             Name of Bidder:
             Address:
             Telephone Number:
             Email:


The Response which we submit shall be subject to the terms and conditions set forth in the RFP.

If you have any questions or need assistance, please contact me.


Sincerely,



_________________________________________
(Name)

_________________________________________
(Title)




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60.     (M) DATA SHARING AND CONFIDENTIALITY STATEMENT


As an authorized representative and/or corporate officer of the Bidder named below, I warrant my company
and its employees will not disclose nor fail to keep secure any documents, system information, data, diagrams,
information and information storage media made available by either the Department of Licensing (DOL) or the
Bidder for the purpose of responding to this RFP or in conjunction with any contract arising there from. I
warrant that only those employees who are authorized and required to use such materials will have access to
them. Special requests for exception to this Data Sharing and Confidentiality statement must be made in
writing to the RFP Coordinator who will provide a written response to the request. Any agreed upon
exceptions will be documented in a data sharing/utilization agreement executed by authorized representatives
from both parties.
I further warrant that any and all materials provided by either the DOL or the Bidder will be returned promptly
after use or upon demand and that all copies or derivations of the materials will be physically and/or
electronically destroyed; provided, however, that this company shall be permitted to retain such information to
the extent incorporated into its working papers. I will include with the returned materials, a letter attesting to
the complete return of materials and documenting the destruction of copies and derivations except as
otherwise provided herein. Failure to comply will subject Bidder to liability, both criminal and civil, including all
damages to DOL and third parties. I authorize DOL to inspect and verify the above.
I warrant that if my company is awarded the contract, it will not enter into any agreements or discussions with a
third party concerning such materials prior to receiving confirmation from DOL that such third party has an
agreement with DOL similar in nature to this one.



Signature                                             Bidder’s Company Name



Title                                                 Date




File Name: 3c6ba2d8-13f9-4cfb-bdc0-bf350db87973.doc   Page 24 of 29                                    Dated:
          61.      (MS) BIDDER STAFF EXPERIENCE

Bidder Name:

* Experience column - enter the total number of months/yrs the staff actually used “Mandatory” or “Desired Experience and Qualifications” for all projects listed on the resume.
**Project Name column - enter all projects listed on the resume where the staff used the specific skill.
                                                                                                              MandatoryScored        Staff                                         **Project Name(s):
                                                                                                                     or              Experience
                                                                                                              Desirable Scored
                                                                                                                Experience
 Bidder Project Manager Mandatory Scored Experience and
 Qualifications:
 PLEASE ENTER STAFF NAME:
 Managing information systems projects.                                                                            5 Years
 Development of detailed IT project work plans and planning activities.                                            3 Years
 Communicating with and facilitating decision-making among stakeholders.                                           5 Years
 Defining project work to an appropriate level of detail.                                                          5 Years
 Assigning and monitoring completion of tasks.                                                                     5 Years
 Managing project schedules.                                                                                       5 Years
 Identifying project risks and ways to mitigate these risks.                                                       5 Years
 Developing plans for implementing large-scale systems in a project-
 management role.                                                                                                  5 Years
 DESIRABLE SCORED EXPERIENCE AND QUALFICATIONS:                                                                   Desirable          Staff                                         **Project Name(s):
                                                                                                                 Experience          Experience
 Leading teams of IT technical staff.                                                                              5 Years
 Facilitating conflict resolution.                                                                                 5 Years
 Project status reporting and executive sponsor briefing.                                                          5 Years
 Communicating and coordinating with next-higher level of management on
 project.                                                                                                          5 Years
 Database Administrator Mandatory Scored Experience and
 Qualifications:
 Staff Name:
 Experience in designing logical and physical databases using Entity
 Relationship Modeling tool.                                                                                       5 Years
 Experience in database optimization and performance tuning (writing efficient
 stored procedures, queries, indexes on tables, manage memory issues,
 deadlocks and timeouts etc.)                                                                                      5 Years
 Experience in generating DML, DDL, DCL and TCL scripts.                                                           5 Years
 Experience and knowledge of various Extract Transfer Load (ETL), data                                             5 Years

            File Name: 3c6ba2d8-13f9-4cfb-bdc0-bf350db87973.doc                    Page 25 of 29                                                            Dated:
Bidder Name:

* Experience column - enter the total number of months/yrs the staff actually used “Mandatory” or “Desired Experience and Qualifications” for all projects listed on the resume.
**Project Name column - enter all projects listed on the resume where the staff used the specific skill.
                                                                                                              MandatoryScored        Staff                                         **Project Name(s):
                                                                                                                     or              Experience
                                                                                                              Desirable Scored
                                                                                                                Experience
 analysis and data profiling tools.
 Experience in implementing security using database roles and schemas.                                             3 Years
 Experience in creating, testing, and implementing database backup and
 restore plans.                                                                                                    5 Years
 Knowledge of various performance monitoring tools.                                                                3 Years
 Senior Programmer/Analyst – Mandatory Scopred Experience and
 Qualifications:
 Staff Name:
 Experience designing, developing, unit testing, and implementing program
 and database code required for single and multiple tier business applications
 and systems in distributed multi-user environments.                                                               5 Years
 Experience with Windows server operating systems, Windows client, and
 internet browser environments are necessary.                                                                      5 Years
 Experience designing, testing and implementing relational databases,
 including a full understanding of SQL scripting and MS SQL Server.                                                3 Years
 Experience with current Microsoft development technology and tool sets.
 (WCF, WPF, .NET, IIS, Web Services, etc.)                                                                         3 Years
 DESIRABLE SCORED EXPERIENCE AND QUALIFICATIONS                                                                   Desirable          Staff          **Project Name(s):
                                                                                                                 Experience          Experience
 Full understanding of configuration management methodologies.                                                     3 Years
 Knowledge and experience with the software development lifecycle and
 associated deliverables.                                                                                          3 Years
 Senior Test Engineer – Mandatory Scored Experience and
 Qualifications:
 Staff Name:
 Full understanding of testing processes & procedures and ability to work
 within different environments i.e. DEV, QA, PRE-PROD and PROD.                                                    5 Years
 Experience creating and using artifacts including, but are not limited to test
 plans, test scripts/descriptions and test results.                                                                3 Years
 Experience conducting load, system, regression, functional and performance
 testing.                                                                                                          3 Years
 Experience using Microsoft testing tools.                                                                         3 Years
 Senior Architect – Mandatory Scored Experience and Qualifications:

            File Name: 3c6ba2d8-13f9-4cfb-bdc0-bf350db87973.doc                    Page 26 of 29                                                            Dated:
Bidder Name:

* Experience column - enter the total number of months/yrs the staff actually used “Mandatory” or “Desired Experience and Qualifications” for all projects listed on the resume.
**Project Name column - enter all projects listed on the resume where the staff used the specific skill.
                                                                                                              MandatoryScored        Staff                                         **Project Name(s):
                                                                                                                     or              Experience
                                                                                                              Desirable Scored
                                                                                                                Experience
 Staff Name:
 Experence in assisting customers in architecting, planning, testing and
 deploying solutions.                                                                                              5 Years
 Experence in diagramming and documenting solutions and interfaces.                                                5 Years
 Experence across Microsoft products including Windows Server and SQL
 Server.                                                                                                           3 Years
 Experence in providing quality oversight at various points throughout the
 project lifecycle.                                                                                                3 Years
 Imaging/Capture Specialist – Mandatory Scored Experience and
 Qualifications
 Staff Name:
 Experience in image processing systems, including system configuration and
 image capture.                                                                                                    5 Years
 Experience in image capture problem resolution.                                                                   5 Years
 Knowledge of digital image files types, and conversion methodologies.                                             3 Years
 Experience with migrating images from one format to a non proprietary
 format                                                                                                            3 Years
 Senior Integration Engineer – Mandatory Scored Experience and
 Qualifications:
 Staff Name:
 Experience in technical systems integration, including developing and
 executing integration plans.                                                                                      5 years
 Knowledge of system integration to ensure that all project components can                                         3 years
 co-exist from a technical, physical, architectural, and functional perspective.
 Experience writing and executing detailed implementation plans subject to                                         5 years
 the satisfactory completion of acceptance testing
 Experience in knowledge transfer to technical staff both written and verbal.                                      3 years

 Knowledge and experience in identifying and resolving problems in                                                 3 years
 Statewide Roll Out solutions
 DESIRABLE SCORED EXPERIENCE AND QUALIFICATIONS:                                                                  Desirable          Staff          **Project Name(s):
                                                                                                                 Experience          Experience
 Experience analyzing and documenting application and/or interface                                                 3years
 requirements.

            File Name: 3c6ba2d8-13f9-4cfb-bdc0-bf350db87973.doc                    Page 27 of 29                                                            Dated:
Bidder Name:

* Experience column - enter the total number of months/yrs the staff actually used “Mandatory” or “Desired Experience and Qualifications” for all projects listed on the resume.
**Project Name column - enter all projects listed on the resume where the staff used the specific skill.
                                                                                                              MandatoryScored        Staff                                         **Project Name(s):
                                                                                                                     or              Experience
                                                                                                              Desirable Scored
                                                                                                                Experience
 Card Factory Production Manager Desirable Scored Experiece and
 Qualfications:
 Staff Name:
 Experience in running a daily card production facility including inventory
 management, job scheduling, equipment operation, packaging and mailing,
 troubleshooting, and materials and site access and security.                                                       1 year
 Experience in ensuring compliance with contractual requirements.                                                   1 year
 Training Specialist Mandatory Scored Experience and Qualifications:
 Staff Name:
 Experience in the identifying and assessing the training needs of the
 business users and technical staff.                                                                               3 years
 Experience in the design, development and delivery of training materials and
 relevant product information to business and technical staff.                                                     3 years
 Experience in conducting direct structured learning experiences, “hands-on”
 training and managing group discussions.                                                                          3 years
 Experience in reporting on the outcome of training related activities.                                            3 years




            File Name: 3c6ba2d8-13f9-4cfb-bdc0-bf350db87973.doc                    Page 28 of 29                                                            Dated:
62.   (M) CERTIFICATIONS & ASSURANCES
I/we make the following certifications and assurances as a required element of the RFP to which this is a part,
understanding that the truthfulness of the facts affirmed here and the continu ing compliance with these requirements are
conditions precedent to the award or continuation of related contract/s.
I/we hereby authorize all references, employers (past and present), business and professional associates (past and present),
and all governmental agencies and institutions (local, state, or federal) to release to DOL any information, files, or records
required for the evaluation of this RFP.
The attached Response is a firm offer for a period of 200 days following receipt, and it may be accepte d by DOL without
further negotiation (except where obviously required by a lack of certainty in key terms) at any time within the 200 day
period. In the case of protest, the protestor’s Response will remain valid until the protest is resolved. During the protest
period, DOL will not enter into a contract with the Apparent Successful Bidder.
I/we certify that the costs bid to perform the contract do not exceed those charged any other client for the same services
performed by the same individuals. The prices and/or cost data were determined independently, without consultation or
communication for the purpose of restricting competition. However, I/we may freely join with other persons or
organizations for the purpose of presenting a single Response.
I/we understand that DOL will not reimburse me/us for any costs incurred in the preparation of this Response. All
Responses become the property of DOL, and I/we claim no proprietary right to the ideas, writings, items or samples
unless so stated in the Response.
In preparing this Response, I/we have not been assisted by any current or former employee of the state of Washington
whose duties relate or did relate to this Response or prospective contract, and who was assisting in other than his or her
official, public capacity. Neither does such person nor any member of his/her immediate family have any financial
interest in the outcome of this Response.
Unless otherwise required by law, the prices and/or cost data which have been submitted have not been knowingly
disclosed by the Bidder and will not knowingly be disclosed by him/her prior to opening, directly or indirectly to any
other Bidder or to any competitor.
No attempt has been made or will be made by the Bidder to induce any other person or firm to submit or not to submit a
Response for the purpose of restricting competition.
I/we agree that submission of the attached Response constitutes acceptance of all of the solicitation contents, including but
not limited to, procedures, evaluation criteria, requirements, administrative instructions, and other terms and conditions.
If there are any exceptions to these assurances that I/we would like DOL to consider, I/we have described those
exceptions in detail on a separate page titled Exceptions to Assurances. DOL is not required to make the requested
changes. If selected as the Apparent Successful Bidder and if after negotiation DOL and I/we cannot agree to contract
terms, I/we agree that DOL can reject my offer and select an alternate Apparent Successful Bidder.
Signature of Bidder
I certify that I am (print name of person submitting the Response)                                     the (person’s
title)                             of the (organization name)                                  and am authorized to
submit this Response on behalf of my organization. The information submitted with this Response is accurate and true to
the best of my knowledge.


      ________________________________________
      (Signature)                 (Date)




File Name: 3c6ba2d8-13f9-4cfb-bdc0-bf350db87973.doc   Page 29 of 29                                           Dated:

								
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