Informal Lunch Invitation Engaging by mit32962

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									Engaging with Your Users: Informal
       Library Assessment
    Oklahoma State University
       Library- Stillwater
    Informal Assessment
    Fairly quick and easy to conduct
    Minimal resources required

                                                              ASK
                                                            LISTEN
               ACT                                          WATCH

                                                         THEN ACT
Brown, J. M. (2010). Informal Assessment for Library Middle Managers. Library Leadership &
    Management, 24(1), 18-22.
Library Listening Sessions
 Timing; Respect their schedule
 Two-way communication exchange
 Demonstrate
 LISTEN!
 Be flexible
 If you feed them…
    Wording the Invitation
 1st Email
  Invitation for SG: Free Lunch and Library Listening
  Session
 2nd Email
 Reminder: Lunch & Library Listening Session, Wed. 11:30
Always Include:
 Purpose
 Date, Time, Place
 Caterer
 Informality
 Expected Attendance
 My contact information
2006 - 2010
 24 Sessions; 168 students, 3 advisors
 Average Attendance = 7
 Cost, approx. $10.00/person. (Library Friends)
 Ongoing Groups
 New Groups


Including Group Advisors
Obtaining Names and Email Addresses
Some Results
 Hours
 Printing Issues
 Communication Methods
 Collection Needs
 Signage Suggestions
 New relationships and information avenues

 Demonstrated new or trial databases
 Demonstrated integrated search system
 Promoted public programs
    Benefits and Challenges
 Educational for both!
 They truly appreciate the opportunity to provide
  input.
 Helps us make evidence-based decisions


Challenges:
 Scheduling
 Feedback Loop
     Questions?
Karen Neurohr, Associate Professor, Assessment Librarian
Oklahoma State University Library
karen.neurohr@okstate.edu
    405.744.2376

								
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