Invoice Content Shown for Selling Website - PDF

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					Supplier Compliance Website
        www.nordstromsupplier.com

                   Getting Started




                                1
Compliance at Nordstrom
Our Strategy
The use of industry-standard EDI, Floor Ready and Transportation
technologies and guidelines allows us to expedite merchandise
through the supply chain, and build mutually profitable partnerships
with our suppliers.

This ensures:
      An expedited flow of merchandise from our partners to the
        selling floor and Nordstrom.com
      Better management of inventories
      Increased sales
      Enhanced customer service


Your Partnership is critical in making this technology work successfully!




                                                                            2
Supplier Compliance Website
www.nordstromsupplier.com

Primary Resources (left side bar of home page):
•PO Terms and Conditions
•Compliance Manuals – Specific to FLS/Rack/Direct and NPG Division
•Expense Offset Policies
•Routing Guide
•EDI Mapping Documents


Links (upper right corner of home page):
•Contact Us Information
•Supplier Portal
•Item Set up Form
•Consumer Product Safety

Important News and Updates (center of homepage):
•Supplier Compliance “News” updates
•Summary of Monthly Updates

Navigation Tip
The PDF versions of the manuals may be navigated using the Table of Contents at the front of each document
(click on the title or page number to go to the desired section) or the Bookmarks tab (click “Bookmarks” on the
top left hand side of the PDF window and click the section title).



                                                                                                              3
    Supplier Compliance News and Updates


•   Supplier Compliance News
      Updated Monthly
      Click into ‘Vendor Communication’
       for the details of recent and past
       communications



•   Monthly Updates
      Lists the current months updates
      Click into red hyperlink for monthly
       changes made
      Example of monthly update shown
       on the next page




                                              4
5
Supplier Compliance Manuals (Full Line/Rack/Direct)
Content includes:

•   EDI REQUIREMENTS
        Required Documents
        UPC Catalog
        Advance Ship Notice Requirements


•   INVOICING AND CLAIMS
        Invoice Requirements
        PO Violation
        Defective Claims - Nordstrom Quality
         Center (NQC)


•   FLOOR READY
        UPC/Retail Ticketing Policies
        Approved Ticket Providers
        Hanger Requirements
        Packaging and Carton Label
         Requirements


•   MISCELLANEOUS POLICIES
        Floor Ready Merchandise (FRM)
         Contact Sheet
        EDI Non Compliant Inquiries
        Glossary of Terms and Definitions

                                                      6
Floor Ready Guidelines
Highlights of the FLS/Rack/Direct manual:

•   UPC/Retail Ticketing Policies and Requirements -
    merchandise must be received at our Distribution
    Centers with a scannable UPC or EAN barcode attached
    to the merchandise.


•   Hanger Requirements - Hangers must be inserted into
    garments and shipped in cartons. Specific hanger
    requirements by department are detailed in the manual.


•   Packaging and Carton Label Requirements –
      General packaging specifications and materials
      Carton specifications and sealing requirements
      GS1-128 Label requirements and format

 For additional requirements specific to Nordstrom.com,
  see the Direct Compliance Manual.

Questions can be emailed to: frm@nordstrom.com
                                                             7
    Non-Compliance Expense Offset Fees

•    Expense-Offset Fees are assessed for:
       Failure to comply with EDI document requirements
       Purchase Order violations
       Merchandise not in compliance with our Floor Ready
        requirements

•    Summary of Non-Compliant Expense Offset Fees are emailed
     weekly

•    Inquires can be sent to: cmio.chargebacks@nordstrom.com

•    Informational Scorecards sent quarterly, only if expense offset fees
     have been issued within that quarter




                                                                            8
Expense Offset Policies




                          9
Weekly Expense Offset Fee Summary
(example)




                                    10
      Routing Guide
Content includes:

•   Shipment Preparation
        PO verification – NOVS
        Bill Of Lading preparation


•   Special Handling
        Hazardous Materials


•   Freight Invoicing and Inquiries
        Required Documents
        Chargeback Inquiries


•   Carrier Pages
        Carrier Contact Information


•   Misc Information
        Expense Offset Policies
        Freight Agreement and Chargeback
         codes


•   Store/DC List
                                            11
    ROUTING GUIDE
    Authorized Routing Instructions

•   Carrier selection and service level is dictated by the Routing Guide:
      Nordstrom Corporate Logistics is responsible for carrier selection
      Buyers work with vendors to select mode (air/surface)


•   Nordstrom’s approved carrier list consists of select carriers with whom
    we have negotiated rates and service level agreements.


•   Use of approved carriers is required when Nordstrom pays any portion of
    freight charges.


•   Nordstrom’s consolidator network provides the fastest, most cost
    efficient means of moving product into our network.


•   Vendors benefit in two other ways when they use approved carriers:
      DCs give higher priority to consolidator freight than to non-core
       carriers
      Nordstrom carriers are responsible for loss or damage during transit



                                                                              12
Freight Agreements and Violations

Freight agreements and violations are charges related to
PO terms or contract agreements between a vendor and
Nordstrom:

•   Agreements
      Pertain to Terms stipulated on a PO or in a company
        wide contract between vendor and Nordstrom
      Determine the freight cost a vendor has agreed to pay
        to move freight to Nordstrom

•   Violations
      The result of non-compliance per the terms of a
         purchase order, agreement or Nordstrom Routing
         guide
      Inquires can be sent to the issuing DC – see list found
         in the Supplier Resources and Contacts document


                                                                 13
EDI Mapping Documents

The Mapping Document contains the format and
data content for each of the following EDI
transactions:


      810 – Invoice
      850 – Purchase Order
      852 – Produce Activity Data (optional)
      855 – Reverse Purchase Order (buyer
         initiated)
      856 – Advance Ship Notice
      860 – Purchase Order Change (optional)
      997 – Functional Acknowledgement



For questions regarding mapping, contact:
edi.group@nordstrom.com




                                                14
    Contact Us
    Supplier Resource Information


•   Supplier Compliance Hotline information and
    email form to access the following departments
      Floor Ready Management
      CMIO Compliance
      EDI Group
      Transportation
      Accounts Payable


•   Nordstrom Reference Documents
      Supplier Resource and Contacts is a list
       used to direct your inquiries to the
       appropriate department
      Accounts Payable Vendor Setup Form is
       used for all new accounts or reactivations




                                                     15
CONTACT INFORMATION
Floor Ready Management
frm@nordstrom.com
1-877-444-1313 (option 1)

CMIO Compliance
cmio.compliance@nordstrom.com
1-877-444-1313 (option 2)

CMIO Chargebacks
cmio.chargebacks@nordstrom.com

EDI Technical Support
edi.group@nordstrom.com
1-877-444-1313 (option 3)

Transportation (Freight) and Routing Guide
traffic@nordstrom.com
1-877-444-1313 (option 4)

Accounts Payable
merch.ap@nordstrom.com
1-877-444-1313 (option 5)

Supplier Toolkit Administration
supplier.reports@nordstrom.com

Portal Access Administration
web.admin@nordstrom.com                      16
Supplier Portal -                       https://portal.nordstrom.com

    In addition to www.nordstromsupplier.com, vendors can also access our
    vendor portal with links to Accounts Payable, NOVS, and the Supplier
    Toolkit.


•     Accounts Payable – resource for invoice status, claim copies and check
      information.
          For Accounts Payable set-up, please contact
           web.admin@nordstrom.com


•     NOVS – resource for PO verification
          For NOVS set-up, please contact web.admin@nordstrom.com
          For all carrier and shipping questions contact traffic@nordstrom.com


•     Supplier Toolkit - allows vendors to access web-based Sales and
      Inventory reports on-demand. A Toolkit overview is available to access
      from the Portal homepage.
          An annual subscription fee of $100 per supplier number is assessed
           for access to these reports
          Supplier Toolkit navigation overview is available from the Portal
           homepage
          For Supplier Toolkit (Supplier Reports) set-up, please contact
           supplier.reports@nordstrom.com



                                                                                  17

				
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