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The Fabulous Bombay Duck Guarantee

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The Fabulous Bombay Duck Guarantee Powered By Docstoc
					The Fabulous Bombay Duck Guarantee
We want you to be delighted with your order. If you’re not happy, we’ll give you your
money back! You can return your order (unused and in original packaging) for any reason
within 3 months for an exchange or refund.
Returning items to Bombay Duck
Please follow the simple steps below:
1. Fill in the returns form below, noting your order number and if you would like an exchange or refund.
   There is no need to call us.
2. Return the product(s) to us in perfect condition and in their original packaging within 3 months of receipt.
3. Send your parcel to Bombay Duck Mail Order Returns, 231 The Vale, London, W3 7QS, UK using the label provided below.
4. Goods are returned at your own cost. The original delivery charge for your order is non-refundable.
Damaged or faulty goods
In the unlikely event that you receive any damaged or faulty goods we will replace or refund them in full (including the
original postage charge). Please follow the simple steps below:
1. Please call us on +44 (0)20 8749 3000 or email amelie@bombayduck.com within 7 days of receiving your order to
   obtain a Returns Authorisation Number (RAN) and instructions on how to return the goods to us.
2. Complete the returns form below noting whether you would like an exchange or refund.
3. Send your parcel to Bombay Duck Mail Order Returns, 231 The Vale, London, W3 7QS, UK using the label provided below.
4. Faulty/damaged goods cannot be accepted without a RAN and must be returned within 14 days of receiving your order.
Please note
• We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return your parcel.
  Certificates of posting are available free at the post office and will enable us to action your refund should your parcel
  be lost or delayed in the post.
• If you would like to exchange your order for item(s) of higher value, we will contact you for payment details.
  If you are exchanging for goods of lower value we will refund the difference.
• We will contact you to confirm when your exchange or refund has been processed. Please allow up to 21 days.

Bombay Duck returns form (please complete and include with your returned goods)
   Name                                                                                                    Order no.
   Address
                                                                                                           Postcode
   Telephone                                                                                               Email

   Item           Description                                   Quantity              Reason               Exchange              Exchange              Exchange Item
   Code                                                                               Code                 / Refund              Item Code             Description




Return reasons codes 1. Item not as expected 2. Changed mind 3. Item poor quality 4. Item arrived damaged 5. Item arrived too late 6. Wrong item sent 7. Unwanted gift 8. Other (please explain)


                                                                                                                 This is NOT a pre-paid postage label
    Bombay Duck Mail Order Returns
                                                                                                                 Please enter your Returns Authorisation
    231 The Vale                                                                                                 Number below if you are returning
                                                                                                                 damaged or faulty goods.
    London
    W3 7QS                                                                                                         RAN:
    UK

				
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